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Bear Shack Guest Reviews

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5 Bedroom, 5 Bath, Sleeps 12, Cabin Rental
with 3 level cabin, 5 king beds, 1 queen bed, bbq grill, deck, electric fireplace, game room, hot tub, wifi internet, resort pool, pool table, resort view, non smoking, washer/dryer
Overall Rating: 9.3 / 10

1 of 118 Guest Review

Guest Rating: 10
Brenda L.Waynesburg, KY
Stayed on 03/09/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay at the Bear Shack was just great! It was in a very convenient location

Close to the Parkway and all the action. We will stay there again I am sure.

2 of 118 Guest Review

Guest Rating: 9.7
Latasha J.Birmingham, AL
Stayed on 02/09/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10

3 of 118 Guest Review

Guest Rating: 9.8
Leonard G.Phenix City, AL
Stayed on 11/20/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

4 of 118 Guest Review

Guest Rating: 9.3
Savanna C.Alabaster, AL
Stayed on 10/12/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Our family of 12 plus a baby stayed and were pleased with the cabin and would stay here again. Having comfy king beds and private bathrooms was definitely a plus so everyone could have their own space. The game room was nice, everyone loved the pool table and arcade game - lots of competitions to see who could get the high score!! This cabin has the best water pressure and no worries for running out of hot water either!! Cabin is very convenient to the Parkway which was super nice and made it easy to get around. While we didn't have a view it felt like you were in a tree house because of all the trees around the cabin. Driveway is a little steep and parking is tight, especially if people are in the cabin next to it but there are 2 extra spaces by the bottom floor which were perfect for our larger SUV's. Check in and Check out process is super easy as well.

There are a few things that could make it that much better of a stay. There was not enough seating for 12 people in the living room which made it tough to be comfortable for football watching, at best you could get 8 people, the others had to use dining chairs or floor. While having a game room was great, although the TV did not work, there is only seating for 2 on the pullout couch, which is in desperate need of a new mattress as it was pretty yucky looking. The space for the pool table was very tight, the pool sticks would hit the window and walls making it tough to hit balls correctly. Kitchen is tight for cooking but had most items you would need, would have liked a Keurig but at least one of us knew how to use a coffee pot (ha)!! Cabin could also use a good deep clean, we had to clean all the bedroom ceiling fans as they were heavy with dust, we also noticed bathroom fans/ceilings and air filter covers were heavy with dust. Also lots of spider webs across porch and decks - while not unusual you could tell they had been there a while due to size of webs and a little scary for anyone who isn't a spider fan.

Overall the cabin is comfortable, cozy and convenient, we would definitely keep it in mind for our next trip.

5 of 118 Guest Review

Guest Rating: 9.9
Sherry W.Purvis, MS
Stayed on 04/27/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 118 Guest Review

Guest Rating: 9.6
Patrick G.Brownsburg, IN
Stayed on 03/25/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

7 of 118 Guest Review

Guest Rating: 8.6
Stanley S.Spartanburg, SC
Stayed on 02/17/2023
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 8
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 6
Would Recommend Property: 10
Guest Comments:
The cabin was the right fit for our group of 10. The bedroom and bath ratio was spot on. There was an issue with a major water leak coming from the kitchen sink. We called Maintenace and they came out the same night but we had temporarily fixed it by then. He told us to call back if it happened again, which it did. I called back and he said he would come back out but never showed the remainder of our stay. I even called a third time. We enjoyed the cabin but the leak did hinder us and forced us to clean some dishes in the bathroom sink. This is why the company got a low grade.

8 of 118 Guest Review

Guest Rating: 10
Marilyn M.Demopolis, AL
Stayed on 12/16/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was very nice it was a pleasure during business with yall. Hopefully get to do business again in the future with yall

9 of 118 Guest Review

Guest Rating: 8.9
Wayne B.Dinwiddie, VA
Stayed on 12/01/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

10 of 118 Guest Review

Guest Rating: 9.5
Natalie B.Augusta, GA
Stayed on 10/19/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was great. Only problem was the house had a lot of dust and the sofa was old and ran down. Overall, we enjoyed the stay.

11 of 118 Guest Review

Guest Rating: 9.2
Margot B.Rochester, NY
Stayed on 09/22/2022
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We stayed at the cabin ,Bear Shack . It was big, roomy and clean.

12 of 118 Guest Review

Guest Rating: 9.7
Jamie H.Dahlonega, GA
Stayed on 09/08/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

13 of 118 Guest Review

Guest Rating: 9.9
Lisa J.Monroe, GA
Stayed on 09/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

14 of 118 Guest Review

Guest Rating: 9.8
Sharon H.Catlettsburg, KY
Stayed on 08/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

15 of 118 Guest Review

Guest Rating: 10
Melissa M.Harrodsburg, KY
Stayed on 06/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful stay in Bear Shack! It was just the right size and had a well equipped kitchen. We had multiple families staying in this cabin and we all had enough space.

16 of 118 Guest Review

Guest Rating: 9.2
Victoria L.Aldie, VA
Stayed on 04/29/2022
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
Great cabin. I would like to see the agreement updated, I was very hesitant with it saying no refund even if air, water or electricity doesn't work. ????

17 of 118 Guest Review

Guest Rating: 10
Kathy D.Hamilton, MI
Stayed on 04/09/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was very nice. Close to everything we wanted to do. Each bedroom had its own bathroom and king size bed. That was great. The hot tub and fireplace weren't working when we arrived. We contacted maintenance the next morning. They fixed the temperature on the hot tub but did not do anything to the fireplace. No notification was left letting us know they had been there. NOT HAVING the FIREPLACE in working order was definitely DISAPPOINTING and killed the ambiance in the evenings.

18 of 118 Guest Review

Guest Rating: 10
Emily G.Theriot, LA
Stayed on 04/16/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was perfect for our family.

19 of 118 Guest Review

Guest Rating: 10
Valenciya A.Lowndesboro, AL
Stayed on 03/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

20 of 118 Guest Review

Guest Rating: 9.5
Richie J.Easley, SC
Stayed on 02/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

21 of 118 Guest Review

Guest Rating: 7.9
Kathy F.Wilmington, NC
Stayed on 01/05/2022
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 7
Value: 8
Comfort: 8
Check Out: 9
Amenities: 7
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Overall the cabin had the basics of what we needed. The cabins really need to have the street numbers visible from the road since map just takes you to the block and we had to drive up driveways to check cabin addresses. The beds were comfortable and having 5 baths made it easy for everyone to get ready. The electric fireplace was useless since it only showed flames and had no way to put out heat. If there was a remote for the fireplace , it wasn't at the cabin and when I called for support I never got a call back.
Close to all the tourist traps of Pigeon Forge and easy drive to other tourist areas as well. We won't be back to this location but will use cabinusa again in a new location for our next trip.

22 of 118 Guest Review

Guest Rating: 9.4
Matthew R.Salemburg, NC
Stayed on 12/27/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9

23 of 118 Guest Review

Guest Rating: 8.5
Imelda Y.Memphis, TN
Stayed on 12/24/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 3
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Not enough hot water for 10 individuals to shower on the same day, and towels were not enough for 3 nights/4 days.

24 of 118 Guest Review

Guest Rating: 8.5
Wayne &.Dinwiddie, VA
Stayed on 12/02/2021
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 6
Comfort: 9
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

25 of 118 Guest Review

Guest Rating: 9.9
Isaiah T.Wingo, KY
Stayed on 10/02/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

26 of 118 Guest Review

Guest Rating: 9.7
Aaron M.Evansville, IN
Stayed on 08/25/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was great and exactly what we needed. Parking needs marked better, cabin next door kept taking and blocking our parking spots.

27 of 118 Guest Review

Guest Rating: 9.1
Vickie S.Mount Sidney, VA
Stayed on 08/02/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Cabin it self was good. Parking in front of cabin was tight if neighbor cabin parked on side too. Extra parking in back, but couldn't get door code to work on bottom level. Shower curtains need to be changed and in two bathrooms there was used soap on top of wall in the tub that was not throwed away at cleaning. Refrigerate door was missing trays in door and there was also a broken glass put up in the cabinet. I rent from Cabins USA everytime we come and will continue to do so.

28 of 118 Guest Review

Guest Rating: 9.5
Patrice R.St Charles, MO
Stayed on 07/23/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful and very close to the strip. My guest and I enjoyed it very much. Awesome Birthday trip for me!

29 of 118 Guest Review

Guest Rating: 9.8
Amy P.Bloomington, IN
Stayed on 07/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Would recommend this cabin to anyone who wants to be happy with the stay and being close to everything sevierville has to offer.

30 of 118 Guest Review

Guest Rating: 9.7
Judy D.19809, DE
Stayed on 06/19/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

31 of 118 Guest Review

Guest Rating: 8.8
Angela M.Shannon, NC
Stayed on 06/05/2021
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 5

32 of 118 Guest Review

Guest Rating: 9.5
Logan B.Madison, NC
Stayed on 03/18/2021
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There were no blinds in one of the basement bedrooms. Saw two bugs which appeared to be roaches around kitchen sink. Overall, the place was amazing and the beds slept wonderfully. Very good location. I would definitely stay again.

33 of 118 Guest Review

Guest Rating: 9.5
David L.Somerville, AL
Stayed on 02/26/2021
Ratings:
Booking: 9
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Second year at the Bear Shack. It's a very convenient location to everything in Pigeon Forge but away from the lights and noise.

34 of 118 Guest Review

Guest Rating: 9.5
Yanaisa V.Homestead, FL
Stayed on 12/24/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was an amazing cabin, very clean, comfortable, the kitchen was fully stocked, every room was amazing, plenty of towels, sheets and comforters. The ac and heater works very well. Bring garbage bags as you only get 2. The bbq is gas, is full, don't need charcoal. You only need food, clothes and personal hygiene products including soap, toothpaste etc, they only provide 2 small vanity soaps. I highly recommend this cabin. Location is amazing as well.

35 of 118 Guest Review

Guest Rating: 9.9
Gwendolyn P.Athens, GA
Stayed on 10/29/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
everything was excellent I'm just used to having covering on the windows at night and that made me a little uncomfortable

36 of 118 Guest Review

Guest Rating: 9.4
Bridgett R.Lexington, KY
Stayed on 09/13/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The location is great but you need to put some signs at the bottom of the driveway in order to know which cabin that you are staying in. For a family of 12 they should offer a little more cleaning supplies. As well as be a little more clear on the location and of the amenities.

37 of 118 Guest Review

Guest Rating: 10
Rebecca J.Clinton, SC
Stayed on 07/02/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoys everything.

38 of 118 Guest Review

Guest Rating: 8.5
Kevin J.Candler Nc, NC
Stayed on 06/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Love the place but when we get there no gas in grill so we called and they said they will send some but some was bringing pool ball so he came but had no gas then came back had wrong piece had to come back so we had to wait u til 10 30 to cook but he was a nice guy he did what he can and no chalk to pool
Table

39 of 118 Guest Review

Guest Rating: 8.7
James B.Nashville, TN
Stayed on 06/18/2020
Ratings:
Booking: 10
Staff: 5
Cleanliness: 10
Check In: 8
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The reason I gave staff a 5 because I called a full week and couldn’t get anyone one the phone and left like 6 voicemails and was calling again to see why they never sent us our key code and we had paid it off over the phone and did the skip line form we called so many times on the way there so we had to stop at the office the get the key code and come to find out they never process my paperwork

The cabin sleeps 14 people each room only had one wash rags so we had to go buy our own and it was 13 of us

When we first book bear shake we was told it was only two rooms with tv’s when we got there every room had a tv so that tells you they really must don’t know to much about these cabins they should go get some updated information

Out of all the Cabins’s we stayed in for the past five years bear shake and bear play are our top two favorite cabins so every year we book those will be the two we choose location is great cabins are great parking is a lil tight but u can park in the back of bear shake plenty of room back there we will always book with cabin USA

Thank you cabin USA

40 of 118 Guest Review

Guest Rating: 9.5
Courtnee T.Brookport, IL
Stayed on 06/11/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

41 of 118 Guest Review

Guest Rating: 9.8
Ricky T.Rock Hill, SC
Stayed on 05/27/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The best thing I like is that everyone had their private bathroom. Also we were 5min. to the strip and we had lots space for everyone to relax and enjoy.

42 of 118 Guest Review

Guest Rating: 9.8
Cyrita B.Pleasant Grove , AL
Stayed on 02/14/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
At night we passed it first coming in. But very nice location/secluded enough/no big scary hill. Additional parking near lower floor. We had a great time can’t wait to come back.

43 of 118 Guest Review

Guest Rating: 10
Donna B.Lewisburg, KY
Stayed on 12/26/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Love the the Christmas Tree and the cabin was just perfect for our family. The storm on Sunday Night did blow over one of the rockers on the front porch and damaged it. The knob on the lamp in the master bedroom was broken off when we got there. We enjoyed our stay.

44 of 118 Guest Review

Guest Rating: 9.7
Zuria R.Anderson, SC
Stayed on 11/21/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Bear Shack is a beautiful property. I was on vacation with my family (their were 9 of us) and everyone had a great time, we did have a little plumbing issue while we were there but it was fixed quickly. We’re already planning our next vacation to the mountains, and will most likely re book with Cabins USA!!

45 of 118 Guest Review

Guest Rating: 9.9
James H.Bostic, NC
Stayed on 09/13/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very clean
Close to town but far enough out really love this cabin

46 of 118 Guest Review

Guest Rating: 8.6
Kathy H.Kendallville, IN
Stayed on 06/21/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
We rented this cabin because of its size. The cabin is nice however parking was terrible. It’s a 5 bedroom home, we had 3 vehicles. The people in the other cabin next door had 2 vehicles. It was a nightmare to get parked. I wouldn’t rent this again due to that issue. We were very upset

47 of 118 Guest Review

Guest Rating: 8.6
Jerry W.New Knoxville, OH
Stayed on 04/19/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
we enjoyed the stay at bear shack. cabin does need some updating and more attention to better house keeping. good location and plenty of room .my family had a great time and we will book with cabins usa again.

48 of 118 Guest Review

Guest Rating: 9.1
Matthew B.Allendale, MI
Stayed on 03/29/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
This is the first time we have used Cabins USA. I was a little nervous about it, but overall we enjoyed our stay in Tennessee. The cabin we stayed at was very nice and just like the website had shown. . However the bathroom downstairs had a toilet that was a little loose on the floor. Overall the cabin was pretty clean, but someone had used the grill and the grill almost caught on fire because the last person to use it never emptied the grease tray. Partly my fault for not checking it but maybe should be addressed every time someone cleans. The TVs downstairs hadn’t been working and someone had come out to check on them working so that was helpful. While we did have some issues, overall we were extremely happy and wouldn’t ever let that deter me from using your business again. We cannot wait to come back to Pigeon Forge. Thanks

49 of 118 Guest Review

Guest Rating: 9.1
Evonne B.Columbia, SC
Stayed on 01/25/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 7
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I love it but I do think you should be able to check in after 12 just like check out when coming from out of town Other than that I like USA Cabin Evonne bigby

50 of 118 Guest Review

Guest Rating: 8.4
Randy L.Franklin, TN
Stayed on 11/15/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Parking is a little tight if you have multiple large vehicles. The tvs down stairs do not have satellite. WiFi password was not provided on checkin paperwork. But besides these few issues we enjoyed our stay at Bearshack. The staff are great to work with and are willing to help out in any way.

51 of 118 Guest Review

Guest Rating: 8.7
Rita D.Winston Salem, NC
Stayed on 11/03/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the cabin and the location. The kitchen was not very clean. The pots and pans need to be replaced. A couple of the bedrooms were not clean. Everything else was fine. If we come back to Pigeon Forge we will stay there.

52 of 118 Guest Review

Guest Rating: 9.1
Natalie B.Augusta, GA
Stayed on 09/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was awesome. Only bad thing was the directions we was giving to follow. They wasn’t correct. Took about 30-40 mins just to find the cabin. Other than that, we enjoyed it.

53 of 118 Guest Review

Guest Rating: 9.5
Connie B.Paintsville, KY
Stayed on 08/23/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time! The cabin was perfect for our Jeep Club Family, comfortable and roomy. We will definitely want to book here again next year !!! Thank you Cabins USA!

54 of 118 Guest Review

Guest Rating: 9.6
Arianna A.Chattanooga, TN
Stayed on 08/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I loved everything about it great location clean cabin
The only thing is no wifi & need cable on every tv other than that i'll give this cabin 2 thumbs up

55 of 118 Guest Review

Guest Rating: 10
Ahmed A.Richmond, VA
Stayed on 08/06/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The experience was breathtaking. Thanks.

56 of 118 Guest Review

Guest Rating: 10
Yolanda/ M.Florissant, MO
Stayed on 07/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin beautiful clean very roomy will definitely be staying here again next year

57 of 118 Guest Review

Guest Rating: 9.8
Roger G.Liberty Township, OH
Stayed on 07/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin and everyone was great to work with! If you like being close to the action then this is a great spot. It was quiet and relaxing even though the main road is close. I'd definitely stay again.

58 of 118 Guest Review

Guest Rating: 8.8
Kevin K.Lakland, FL
Stayed on 07/15/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
This was our 2nd year renting the Bear Shack. We were pleased to find a new sofa/sleeper on the main floor and 2 new love seats. As always when we called USA Cabins with a concern, they were quick to dispatch someone to repair the item in question. We will definitely
be renting from Cabins USA again next year and we highly recommend them.

59 of 118 Guest Review

Guest Rating: 9.1
Chastity B.New Tazewell, TN
Stayed on 06/30/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9

60 of 118 Guest Review

Guest Rating: 8.6
Rhonda S.Gibson, NC
Stayed on 06/13/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 1
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We loved the cabin! There were small issues such as furniture needing an upgrade. The trash wasn't picked up after we called so there was an overload of garbage. The location was great! We would definitely recommend this cabin!

61 of 118 Guest Review

Guest Rating: 9.8
Gary &.New Middletown, IN
Stayed on 05/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our 2nd time booking with cabins usa, both experiences have been great. Booked both bear shack and bear play this time, due to the amount of people going. Bear shack was great, except bottom floor only has dvd players. Would have been nice to have satellite there also. Washer and dryer are tiny.

62 of 118 Guest Review

Guest Rating: 9.8
Gail M.Greeneville, TN
Stayed on 04/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

63 of 118 Guest Review

Guest Rating: 9.0
Seth A.Franklin, NC
Stayed on 03/10/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

64 of 118 Guest Review

Guest Rating: 8.6
Josh P.Young Harris, GA
Stayed on 02/09/2018
Ratings:
Booking: 8
Staff: 9
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
The cabin itself had a great layout for multiple couples staying as each bedroom had a king bed and its own ensuite bathroom. However the oversized chair in the living room and some of the other Furniture was beyond Worn and needs to be updated and replaced. We also had an issue with 1 of the upstairs bathrooms leaking which caused water to drip through the ceiling onto the table in the kitchen below. We did have to rewash several of the dishes as many of the coffee cups were dirty but put away in the cabinets, housekeeping should really check the dishes that are put away for each new guest in my opinion. Overall is was a nice layout with some issues we worked around.

65 of 118 Guest Review

Guest Rating: 8.6
Kenan P.Garland, TX
Stayed on 12/27/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 8
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Overall, we were pleased with the cabin and our time there.

However, the living room furniture was in terrible shape. The pullout couch looked relatively new, but the couch and oversized chair were pretty awful.

The smaller end benches of the dining table were very unstable and wobbly.

Also, we arrived an hour past the check-in time of 4:00 and had to wait an additional hour to access our cabin because it was still being cleaned. And the fridge had a nasty sticky red mess inside that hadn’t been cleaned.

66 of 118 Guest Review

Guest Rating: 9.8
Sharon T.Springfield, KY
Stayed on 12/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We always enjoy staying at Bear Shack. Other than the living area furniture needing to be updated badly everything else was great!

67 of 118 Guest Review

Guest Rating: 8.5
Tamara G.Louisville, KY
Stayed on 10/20/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 8
Value: 8
Comfort: 9
Check Out: 8
Amenities: 6
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

68 of 118 Guest Review

Guest Rating: 9.4
Cheryl R.Georgetown, IN
Stayed on 10/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The couch and chair were shabby. Otherwise we enjoyed the cabin very much. Would have liked to had a better view. Will check that more closely next year.

69 of 118 Guest Review

Guest Rating: 8.3
Ron M.Cumming, GA
Stayed on 09/28/2017
Ratings:
Booking: 9
Staff: 5
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
It is a spacious and easily located property. There was ample room space and kitchen utilities. One recommendation would be to have the floor to ceiling windows cleaned. Part of the allure of this property is its view to the trees and the hill area across the street. The windows were filthy.

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Guest Rating: 9.9
Gregory P.Newport News, VA
Stayed on 07/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Third time staying with the company, first at this cabin. Had a wonderful time, thanks!
Company Response:
Thank you for continuing to choose Cabins USA when you visit the Smokies! We truly appreciate it when our guests choose to stay with us year-after-year. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

71 of 118 Guest Review

Guest Rating: 8.5
Laritha K.Lakland, FL
Stayed on 07/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
When we first arrived, we found the floors needed cleaning. Also from the top bedroom loft area you could see a Large Amount of dust on the two living room ceiling fans. The BBQ grill needed some serious cleaning!!

We were a party of 8 but could only find 7 forks. On the electric stove, the left rear burner did not work. The "Stacked" washer and dryer was small and we had to do extra loads to finish washing all our clothes. There was a sofa and chair in the corner of the cabin the was worn but was comfortable.

Aside from these few minor issues, the cabin was comfortable and we would stay at Bear Shack again.

72 of 118 Guest Review

Guest Rating: 7.7
Teena H.Plymouth, IN
Stayed on 06/22/2017
Ratings:
Booking: 8
Staff: 7
Cleanliness: 8
Check In: 6
Value: 8
Comfort: 8
Check Out: 8
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
The cabin was lovely and large enough to hold my family comfortably. We enjoyed ourselves and was close enough to town to get groceries without going through a lot of traffic.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for choosing cabins USA and we look forward to having you as our guest again soon!

73 of 118 Guest Review

Guest Rating: 8.4
Tonja M.Rockvale, TN
Stayed on 02/17/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The sofas in all the cabins are needing replaced or at least the covers washed and put on correctly. It looks very tacky.
Overall the cabins are very nice!
Company Response:
Thank you for taking the time to let us know about your recent stay in Bear Shack. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the sofas in the cabin. Your comment has been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you again for your review and thank you for choosing Cabins USA!

74 of 118 Guest Review

Guest Rating: 9.1
Jasmine S.Birmingham, AL
Stayed on 01/19/2017
Ratings:
Booking: 7
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 8
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great Cabin! My guest and myself really enjoyed ourselves. Only problem was the construction next door but it was bearable. Overall it was a great trip!
Company Response:
Thank you for taking the time to let us know about your recent stay in Bear Shack! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

75 of 118 Guest Review

Guest Rating: 8.7
Nancy M.Clinton, SC
Stayed on 01/13/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 2
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was nice. The 5 king size beds and 5 bathrooms were perfect for my family. The floors could have used a little extra cleaning but weren't too bad. The real problem was the living room furniture was in horrible shape. The sofa and love seat had covers but they did not fit well. They were terribly uncomfortable and the cover would not stay on the couch The chair had no cover and pieces of it flaked off on everything and everybody. However we WOULD RETURN to this cabin IF the den furniture was replaced. The beds were all very comfortable.

76 of 118 Guest Review

Guest Rating: 9.0
Amber S.Anderson, SC
Stayed on 01/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Cabins USA fantastic!!! Very nice people. Cabin had plenty of room for our large family. The bad was the can opener did not work we bought $200.00 in steaks only to find grill was broken. The living room needs new couch and chair they had covered it but cover would not stay on. The downstairs flooded when trying to use washer. Plus side was when I they sent someone asap. Maintenance said hose was not even hooked to washer. Overall the cabin would be 100% if properly maintained.

77 of 118 Guest Review

Guest Rating: 8.7
Larry F.Flemingsburg, KY
Stayed on 12/21/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Cabin was clean, in good location was overall very satisfied, but living room furniture is worn very badly needs replaced as well as the dining room table. Other than that would rent again.

78 of 118 Guest Review

Guest Rating: 10
Bclark .Glasgow, KY
Stayed on 12/01/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family loved the bear shack! It was at a perfect location, extremely clean, the beds and pillows were wonderful! There was plenty of space for our family. There needs to be a sign at the bottom of the driveway naming the 2 cabins at top of the hill. The chair in the living room needs a cover over it because it's peeling, and 3 of the remotes needed the batteries replaced. Other than that the cabin was WONDERFUL! There is also a second driveway that pulls up to the basement which is handy if you have multiple vehicles!
Company Response:
I am so happy to hear that everyone enjoyed their stay in Bear Shack! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the condition of the couch and lack of batteries. Your comments have been forwarded to our maintenance department and Owner Liaisons to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

79 of 118 Guest Review

Guest Rating: 7.9
Harlan T.Pelham, AL
Stayed on 10/27/2016
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 8
Value: 7
Comfort: 7
Check Out: 9
Amenities: 7
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The picture shown on the website is somewhat misleading, instead of an open view from the deck, there is tree limbs very close blocking the view. The furniture in the living room was very worn and small pieces of the furniture fabric would be on our clothing.

80 of 118 Guest Review

Guest Rating: 9.6
Sherri V.Murfreesboro, TN
Stayed on 09/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was wonderful . We had 13 in there and still had plenty room. The beds were very comfortable. My only problem was the floors were not clean. White socks turned black on bottom, but we still had a wonderful time.
Company Response:
Thank you for taking the time to let us know about your recent stay in Bear Shack! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the cleanliness issues you experienced during your stay. Your comments have been forwarded to housekeeping to be corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guests again!

81 of 118 Guest Review

Guest Rating: 10
Ernesto S.Houston, TX
Stayed on 08/07/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I have to say, it was a great experience in every way,ðŸ'ðŸ¼!!! It was so nice that we decided to stay an extra 4 days. Thank You Cabins USA...ðŸ'ðŸ¼ðŸ'ðŸ¼ðŸ'ðŸ¼ðŸ'ðŸ¼ðŸ'ðŸ¼ðŸ'ðŸ¼
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

82 of 118 Guest Review

Guest Rating: 9.1
Marilyn C.White Hall, MD
Stayed on 07/14/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This cabin needs some updating. The washing machine is ancient and had problems while we were there. The dishwasher was not working properly - the soap dispenser was not working. Parking could be a problem. This cabin sleeps 12 and you should expect at least 6 cars to need parking. There is an adjacent cabin that only has 2 clear parking spaces & thus people from that cabin were using some of the 3 parking spaces we assumed were allocated to Bear Shack. If there were not a lower parking area for Bear Shack, there would be a real problem. However, parking on the lower level had its own problems because the entry door to the cabin on that level could not be entered with the key code. Thus someone had to be present in the cabin to go down and open that door. We did discover that that door could be locked using same method as the main door to cabin. There is not enough comfortable seating for the number of people the cabin houses. The living room furniture only allows seating for 7. The Fuzbol table was broken & couldn't be used to play.

83 of 118 Guest Review

Guest Rating: 9.8
Sondra F.Shubuta, MS
Stayed on 07/05/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin ! Very close to all the fun stuff!! Thanks for a great stay!!
Company Response:
I am so happy to hear that you enjoyed your stay in Bear Shack! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

84 of 118 Guest Review

Guest Rating: 9.8
Ronald M.Hamlin, WV
Stayed on 06/30/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Good location, great cabin.

85 of 118 Guest Review

Guest Rating: 8.0
Elisabeth C.Bartlett, TN
Stayed on 05/11/2016
Ratings:
Booking: 7
Staff: 8
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7

86 of 118 Guest Review

Guest Rating: 10
Dwaun M.Kennesaw, GA
Stayed on 04/29/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice weekend!

87 of 118 Guest Review

Guest Rating: 10
Kyleigh B.Vero Beach, FL
Stayed on 03/20/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had an amazing time as aways. Beautiful cabin, wonderful location and GREAT price. Thank you Cabins USA, until we return again. Come on spring break 2017
Company Response:
Thank you for your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for continuing to choose Cabins USA and we look forward to having you as our guest again!

88 of 118 Guest Review

Guest Rating: 9.8
Shanicki B.Covington, GA
Stayed on 03/17/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

89 of 118 Guest Review

Guest Rating: 9.8
Tammy F.Mason, OH
Stayed on 12/20/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Carpets needed to be cleaned. Other than that - cabin was very clean.
Company Response:
Thank you for taking the time to let us know about your recent stay in Bear Shack. We here at Cabins USA work hard to make sure that each of our guests have a memorable stay while visiting the Smokies. Thank you for letting us know about the carpets in the cabin. Your comments have been forwarded to maintenance and they will be scheduling a vendor to come out and take care of that issue. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

90 of 118 Guest Review

Guest Rating: 10
Gary B.Fayetteville, NC
Stayed on 12/18/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great time with my entire family. Will be booking again this summer
Company Response:
I am so happy to hear that everyone enjoyed their stay in Bear Shack! We here at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

91 of 118 Guest Review

Guest Rating: 9.5
Sarah W.Shepherdsville, KY
Stayed on 12/03/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very spacious unit for our big group but could be cleaner. Downstairs bathroom had mold on shower curtain, killed a roach soon after we were there. Also the downstairs Windows and doors need weather stripping bad!! We put up covers over the door and window by pool table to block the wind flow.

92 of 118 Guest Review

Guest Rating: 9.6
Carlas P.Ypsilanti , MI
Stayed on 07/30/2015
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family get together was wonderful, thanks to your company we had the spacious, clean and fun accommodations. Our family has decided this will be a every year vacation spot.
Company Response:
I am so happy to hear everyone enjoyed their stay in Bear Shack! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

93 of 118 Guest Review

Guest Rating: 9.9
Jennifer M.Knoxville, TN
Stayed on 07/10/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a great cabin! The kitchen could use a little more light but was fully stocked with everything you would need to cook. The cabin had lots of room and was in great proximity to the pool! We will definitely stay here again!
Company Response:
I am so happy to hear that you enjoyed your stay in Bear Shack. With over 300 cabins on our program, you are sure to find the perfect cabin for your next trip to the Smokies. When you are ready to make your next reservations, please make sure to let our reservationists know you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

94 of 118 Guest Review

Guest Rating: 9.9
Leticia C.La Porte, IN
Stayed on 06/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time at the Bear Shack. Great location--far enough away to be located in a peaceful setting, but close enough to city to drive in only a few minutes. Cabin had everything we needed. We will be coming back next year. We highly recommend Cabins USA.
Company Response:
Thank you so much for your recommendations! The best compliment we can receive from our guests is when they recommend us to their family and friends! No matter what your plans are when you visit the Gatlinburg and Pigeon Forge area, we are sure to have the perfect cabin! Please feel free to contact one of our reservationists when you're ready to stay with us again. They're always more than happy to help you find exactly what you're looking for. Thank you for choosing Cabins USA and we look forward to see you next year!

95 of 118 Guest Review

Guest Rating: 8.5
Stephen L.Charleston, WV
Stayed on 03/31/2015
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9

96 of 118 Guest Review

Guest Rating: 8.9
Rachel B.Mobile, AL
Stayed on 03/13/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had a wonderful time. There were a few minor problems the game room is not large enough for the pool table kept hitting the window. Hair was in the bathroom and the silverware had food on it.

97 of 118 Guest Review

Guest Rating: 10
Chris B.Oak Ridge, TN
Stayed on 11/21/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Exceptional service above and beyond, highly recommend and looking forward to our next trip

98 of 118 Guest Review

Guest Rating: 9.5
Cheyenne H.Harlan, KY
Stayed on 09/12/2014
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

99 of 118 Guest Review

Guest Rating: 10
Pam P.Tignall, GA
Stayed on 07/27/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay at this cabin. The location is great and is next door to the pool. The cabin was great and was everything that is promised in the ad. Could use a little more light in the kitchen, but other than that is was GREAT!!! We will be renting from this company again!

100 of 118 Guest Review

Guest Rating: 7.9
Betty O.Mayfield, KY
Stayed on 07/18/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 6
Comfort: 9
Check Out: 10
Amenities: 6
Location: 2
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
I had a great time but the parking was not good at all . This is my second time using Cabin Usa they have really beautiful cabins and i would definetly recommend this company . I just didnt like the location of bear shack or parking.

101 of 118 Guest Review

Guest Rating: 9.8
Christopher B.Rockvale, TN
Stayed on 03/28/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

102 of 118 Guest Review

Guest Rating: 9.4
Subrina H.Birmingham, AL
Stayed on 12/13/2013
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 8
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
My group booked this cabin for a couples retreat. This cabin is perfect for 5 couples. We only have minor complaints. Parking was not a huge problem, once we realize there was extra parking in the back. Only 2 car parking out front. The cabin was very clean. Only 2 tv's worked, the others are not hooked up to a cable box. So the will never work. After a few maintenance calls. Someone did come, said he would be back. And never returned. The main floor shower leaked into the basement shower. This cabin is not high up in the mountains if thats what your looking for. It is close to shopping. More pots and pans would be great. Overall our complaints are minor. I would choose this company and cabin again. I would rate the total experience as a 9.
Company Response:
Thank you for choosing Cabins USA. We are delighted you enjoyed your stay with us at Bear Shack. We apologize for the inconveniences you did encounter during your stay. We look forward to seeing you again soon.

103 of 118 Guest Review

Guest Rating: 9.6
Jerryl A.Lafollette, TN
Stayed on 11/22/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The Bear Shack was much better than I expected. The pictures on the website are a bit outdated. There is new leather furniture in the living room. The cleaning crew came back about 30 minutes after we arrived, bringing a ton of new pots and pans, wine glasses, pillows and a new comforter set for the master bedroom. The hot tub was clean and spacious. My only negative about the cabin was that, of the 7 televisions, only 3 were working. I assume that, since the cabin has Dish network, the owners did not want to pay for that many receivers. Would be nice if all worked. Our family was her for our Thanksgiving celebration so the huge dining table was wonderful! Lots of room, with the bar stools, for all of us to be able to sit together for dinner. The huge floor to ceiling windows in the living room could use a good cleaning, but other than that, the cabin was clean. We hope to come sometime this summer for a few days and enjoy the pool which is right next door. Loved our time at the Bear Shack.

104 of 118 Guest Review

Guest Rating: 7.5
Deepesh K.Charlotte, NC
Stayed on 10/11/2013
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 8
Check Out: 8
Amenities: 5
Location: 8
Would Recommend Company: 7
Would Recommend Property: 7
Guest Comments:
It was awesome experience the hot tub was small for a 5 bedroom cabin.... utensils were lesser... but all together rooms and other amenities were too good....Enjoyed the stay

105 of 118 Guest Review

Guest Rating: 8.3
Judy O.Lula, GA
Stayed on 09/05/2013
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
We have stayed in this same cabin a couple of times because it has plenty of room and the location is ok. But at least 2 of the tv have never worked, not hooked up to cable; and this year the kitchen was lacking in pots and pans. Also, driving all the way thru Pigeon Forge to check in and then driving back to the cabin can be a hassle in the traffic.

106 of 118 Guest Review

Guest Rating: 10
Mike S.North Brunswick, NJ
Stayed on 08/04/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
the house was very clesn and comfortable. It was large enough for a large family. the only issue I had was the parking / the house across from us had cars there and our cars were there too . Parking was a pain . other than that we had a great time.

107 of 118 Guest Review

Guest Rating: 7.1
Beverly H.Jonesville, KY
Stayed on 05/15/2013
Ratings:
Booking: 9
Staff: 6
Cleanliness: 7
Check In: 8
Value: 9
Comfort: 3
Check Out: 8
Amenities: 6
Location: 7
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The Cabin was nice but in need of some maintainance attention. The air conditioning did not work and it took 3 phone calls in 24 hours to get the attention we needed. They were unable to repair the air conditioning and we were moved to another cabin way out of Severville really late at night.
The office staff were very nice and helpful over the phone and with the transition.
The maintenance staff (Robert) too was very nice and helpful also. However, the problem was beyond his scope and an HVAC guy had to be called, who was stillunable to fix the problem.

108 of 118 Guest Review

Guest Rating: 7.3
Shannon .Louisville, KY
Stayed on 03/07/2013
Ratings:
Booking: 10
Staff: 9
Cleanliness: 5
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 5
Location: 4
Would Recommend Company: 9
Would Recommend Property: 4
Guest Comments:
Bear Shack was a nice cabin, however some items were ran down and were in need of repairs. The pool table was literally falling apart. Other than that the stay was great. Was hoping for a better location up in the mountains, luckily we only had neighbors for 2 nights.
Company Response:
Thank you for your feedback on your recent stay in Bear Shack. We are glad that you enjoyed your stay with us. We do apologize for the condition of the pool table. This has been reported to our cabin inspector and owner liason to ensure it is properly taken care of. We certainly appreciate your business and hope to have and your fellow guests back with us in the near future. Thank you so much for choosing Cabins USA. We look forward to hearing back from you again soon.

109 of 118 Guest Review

Guest Rating: 9.7
Alaa I.Hoover, AL
Stayed on 02/15/2013
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We went as a group of friends and was wonderful ! , Beds are clean and comfortable , the kitchen is clean too to cook in . its location in wonderful too . Not all the way to the top just in between :) ... checking out was easy just had to make a phone call :) ... overall is general , it was a blast staying in " bear shack ' :)

110 of 118 Guest Review

Guest Rating: 9.8
David W.Farragut, TN
Stayed on 01/12/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabins were very nice and The staff made check in/out very easy. It made the weekend stay very nice and I would reccommend you to my friends.

111 of 118 Guest Review

Guest Rating: 10
Neeta C.Winter Garden, FL
Stayed on 12/26/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

112 of 118 Guest Review

Guest Rating: 9.7
Jerome B.Henderson, NC
Stayed on 12/14/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we really enjoyed our stay, planning on coming back real soon.

113 of 118 Guest Review

Guest Rating: 8.6
Sherry L.Mooresville, NC
Stayed on 12/20/2012
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 6
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Our Family enjoyed our stay at the Bear Shack over the 2012 Christmas Holiday. It was a lovely surprise to walk in an see a fully decorated real Christmas Tree. The cabin had everything we needed and allowed us time to relax and enjoy each other as a family!

We return for sure.

God Bless!

114 of 118 Guest Review

Guest Rating: 9.1
Nandkumar B.Cincinnati, OH
Stayed on 10/12/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10

115 of 118 Guest Review

Guest Rating: 9.1
Jenny A.Spring Hill, TN
Stayed on 08/30/2012
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 6
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Bear Shack was a great cabin. I do have a suggestion. Please leave more trash bags for the trash next time. It would be nice if they could get the trash before we left. We had to leave some of the bags inside the cabin because both trash cans were full and I didn't want to leave the bags out so the animals could get in them. We did enjoy our stay. There were 15 of us and the cabin had plenty of room for all. I will definitely use CabinsUSA again.

116 of 118 Guest Review

Guest Rating: 9.6
Janeece S.Chatsworth, GA
Stayed on 04/22/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
just wish you had wifi.....other than that, we had a wonderful time...great cabin!

117 of 118 Guest Review

Guest Rating: 9.6
Kimberly H.Virginia Beach , VA
Stayed on 12/10/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I loved staying at this place. It could have used a once over cleaning before we stayed. There was sunflower seeds all over the place and one wall had crayon marks on it. The bushes outside had trash in them. The garbage cans were full when we got there. Had to call 3 times to have garbage picked up. Other than that the stay was great!! Office was very friendly every time I called!!
Company Response:
Thank you for choosing Cabins USA. We are so happy to see that you enjoyed your stay. We are sorry for any inconvenience you may have encountered during your stay. We do hope that you will stay with us again soon.

118 of 118 Guest Review

Guest Rating: 9.1
James L.Cadiz, KY
Stayed on 10/11/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Location was great but need to do work on parking spaces!

Everthing was fine except you will need to have couches in the livingroom clean they were dirty!

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

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Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

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This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

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For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

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If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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