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Moonglow Guest Reviews

Reserve Moonglow Today!

2 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with 2 level cabin, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jacuzzi, non smoking, washer/dryer, christmas decorated
Overall Rating: 9.4   /   10

1 of 11 Guest Review

Guest Rating: 7.2
Stayed on 11/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 4
Comfort: 5
Check Out: 10
Amenities: 6
Location: 2
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The fireplace wasn't working the tvs didn't work the first day .. they came the second day .. the rugs need replacing ... not a lot of parking .. people had the road blocked at the first cabin on our road ...

2 of 11 Guest Review

Guest Rating: 9.6
Stayed on 10/08/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This property was great the only complaints I have are that the microwave needed to be replaced you had to hold it a certain wait to get the door to shut and to work. Also it was aggravating parking. The cabin next to us kept parking in front of our cabin and we would have to squeeze in just to park. Moon glow was absoutly beautiful and we truly enjoyed our honeymoon there.

3 of 11 Guest Review

Guest Rating: 9.1
Stayed on 09/22/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a couple of issues at first which were quickly resolved by a manager named Melanie at ext. 158. We can't say enough good things about her!!! She is a great asset to your company. After our initial problems, all was great. Thank you, Melanie, for a wonderful stay.

4 of 11 Guest Review

Guest Rating: 9.6
Stayed on 09/20/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our cabin. The furnishings were very nice, and the cabin decorations were adorable. The only problems we experienced were that the tv in the family room would not work properly, and the upstairs was a little too warm. We did leave a message regarding the tv but never received a reply back. The other tvs worked great so it really was not a problem. We had a lot of fun in the game room, too! Thanks for a memorable vacation.

5 of 11 Guest Review

Guest Rating: 10
Stayed on 08/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our stay at Moonglow the cabin was awesome ...the beds were a little hard to our liking but we survived and the view of the mountain was great but the trees need to be trimmed down to see the beautiful mountains better..all the cookware was great enough of everything that's important to us cause i mostly cook while there. the garbage can needs to be in a cage thats locked the bears knocked down the can but didn't get in it. The new Hottub was awesome to and the color lights were the hit :-) the rocking chairs were great but i would love pads we spent alot of time sitting on the decks and the hard chairs get to you after awhile...thanks you and see ya all next year..
Company Response:
Thank you for taking the time to let us know about your recent stay in Moonglow! We here at Cabins USA strive to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

6 of 11 Guest Review

Guest Rating: 10
Stayed on 07/19/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Awesome experience at Moonglow from start to finish! The cabin provided everything we needed and more to be comfortable! The game room was a favorite!! Would love to stay again!
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

7 of 11 Guest Review

Guest Rating: 9.3
Stayed on 07/10/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Loved the location! It's a quick trip to the parkway but yet a great view of the mountains! Cabin was just what was posted in pictures! Everything you need in one house! We had a great time in the cabin for the little time we where there. Your staff weather over the phone or in person was wonderful to work with. I would definitely rent another cabin form Cabins USA. But there are a few things I saw that needed attention.

A couple things that I would like to see different in this cabin. The master bedroom toilet was not as clean as it should have been. And toilet seat needs to be changed out to a new one. It was very wore out. First floor bed in bedroom. Needed better frame under it to support box spring. Bed tilted side to side from lack of support.

Thank you for our stay!!!
Company Response:
I am so happy to hear that you enjoyed your stay in Moonglow! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for letting us know about the toilet seat and bed. Your comments have been forwarded to your maintenance department to be addressed. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

8 of 11 Guest Review

Guest Rating: 10
Stayed on 05/10/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I loved our cabin and everything in it. The location was wonderful and we truly enjoyed the jacuzzi. My only complaints are when we checked in the woman at the office said we would not need a gate code. We left right before closing and when we arrived at the cabins we did need a gate code and could not get in. We called the office and emergency after hours line but no one answered. We waited not sure what to do when thankfully another family arrived and let us in. There was a strange knocking sound that was coming from the jacuzzi tub upstairs that was happiness at all hours of the day and night. Also the last night we tried to use the washer and it would not stop filling up we had to call maintenence and wait. It was very late aND an absolutely horrible way to spend our last night. However the staff was wonderful the maintenence man was quick and friendly and the office allowed us to check out late the next day. With those issues I would still return because of the staff, quality of cabins and location. Thank you for a wonderful way to honeymoon :)

9 of 11 Guest Review

Guest Rating: 10
Stayed on 03/25/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had the best time staying in the moonglow. Usually we stay in a hotel while visiting Pigeon Forge and now we see that a cabin is the way to stay.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

10 of 11 Guest Review

Guest Rating: 10
Stayed on 03/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 11 Guest Review

Guest Rating: 9.5
Stayed on 03/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
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