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A Bear Adventure Guest Reviews

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2 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with 2 level cabin, 2 king beds, bbq grill, deck, fire pit, wood fireplace, hot tub, wifi internet, jacuzzi, wooded view, non smoking, washer/dryer
Overall Rating: 8.5   /   10

1 of 1 Guest Review

Guest Rating: 8.5
Stayed on 04/16/2019
Booking: 10
Staff: 6
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
I just returned from vacationing with my family in the Pigeon Forge/Gatlinburg area. We reserved to stay 5 nights in your "A Bear Adventure" cabin, from April 16 thru April 21, 2019. I've been renting cabins from your company for several years now and have always been more than satisfied with my stay. My latest stay was unfortunately, not so pleasant. I received a phone call on our way down to TN letting me know that the jacuzzi was out of order. The manager called me and said that there would be a discount put on my profile for the next time I rented from Cabins USA. Ok...that was acceptable. There are several issues with this cabin...the upstairs bathroom shower leakes thru the floor and drips into the downstairs bathroom. The bathroom fan in both baths do not work consistently. We had bugs(several different varieties) running across the floors for our entire stay. The cabin sleeps 6, but no extra blankets. The hot the 4th night was smelling a little funky. We stopped in to the office the next afternoon around 3 and asked if they could please send maintenance to put chemicals in the hot tub. The lady at the desk said she would send somebody to tend to the hot tub. A couple of hours later when we returned to the cabin, nobody had came to take care of the hot tub. We called and were told that too many issues were being dealt with and it might be morning until it was taken care of. By this time, the hot tub smelled bad enough that nobody wanted to use it. We were upset that now not only do we not have the jacuzzi to relax in but also don't want to use the hot tub. We packed up and headed home Saturday evening, instead of Sunday. I've stayed in your cabins many times and any issues have always been dealt with immediately. Very disappointing. The hot tub also could use a step for entry and exit before somebody gets hurt...I'm 5'1" and my boyfriend is 4'9" and we struggled to get in and out of the hot tub.
I am still looking forward to staying in your cabins in the future, with hopes that my disappointment with my stay this time will not be a repeat issue.

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

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