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Contact Us | Pigeon Forge Cabin Information | Smoky Mountain Cabin Rental Information

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** All information submitted to Cabins USA is considered private and confidential, and will not be shared with third parties.

To reach us by email, simply fill out the contact form above.

Also, feel free to contact our reservations office by calling (865) 429-4121. This office is open 8 am to 10 pm daily and will be happy to answer any questions you may have. In particular, our reservation specialists would be glad to find you a Smoky Mountain cabin that suits your needs whether you plan to visit Pigeon Forge, Sevierville, Wears Valley, or Gatlinburg.

Additionally, our live chat button near the top of this page is another way to contact us. Our FAQ page may be able to assist you as well.

For driving directions to this office, you can use this map below. Our office address is at 2140 Parkway Pigeon Forge, TN 37863.

About Us

Cabins USA is committed to providing excellent cabin rentals for your vacation. Since we opened our doors in 2002, we've strived to make our guests experience our top priority.

We're proud to offer a service that reflects our values: spending time with friends and family. We hope our cabins can be the perfect place for you to reconnect with your loved ones in the Great Smoky Mountains of Tennessee.

For planning your trip, consider exploring our area information guide or see what's happening with our area events calendar. We offer these resources as a local area for our guests and other visitors who come to visit the beautiful mountains of Tennessee.

Additionally, we contribute to a blog that provides tips and suggestions for enjoying your vacation to the fullest! We continue to discover new things about the Smokies and enjoy sharing what we learn with our guests. With so much to do in Tennessee, we provide this guide to help our guests craft the perfect experience for their vacation. Also, check out our live cam of Pigeon Forge for a real-time view of the Pigeon Forge Parkway in Downtown Pigeon Forge.

We aspire to help our guests enjoy quality cabin vacations in this beautiful part of the country. With privacy, gorgeous views, fun features, and relaxing amenities, our cabin rentals are made for enjoying the company of friends and family in the Smokies.

Enjoy all the convenience of your own personal cabin rental for an exceptional price. Be sure to check our special offers page to learn about any deals or discounts that are available on our rentals!

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

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Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.