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Frequently Asked Questions

  1. What happens to my deposit in the event that I have to cancel my reservation?

    Cabins USA understands that circumstances can get in the way of plans that are made in advance. As long as a potential guest cancels their reservation 30 days prior to arrival there will be no penalties. Cabins USA will give you 1 year to reschedule your stay and apply your deposit to that stay. If you have further questions on this topic please see our policy page.

  2. What should I do if there is an issue with my cabin during my stay?

    Issues can occur during your stay that can tend to be a nuisance. In the event there is something with your cabin that is less than satisfactory please call the reservation office and report it to us. We will be more than happy to fix the issue for you in a timely manner so you can go back to enjoying your vacation.

  3. What are your check in and check out times?

    You can check in between 4 and 10 p.m. On your day of departure your check out time is 11am. Please call the reservation office and notify us of your departure. Please view our reservation policies page for further questions on this topic.

  4. Does Cabins USA have pet-friendly units?

    Yes we do have certain cabins that allow up to two pets weighing no more than 40 pounds combined. When searching for a unit during the dates you would like to stay toggle the advanced options button and check the Pet Friendly box.

  5. What should I do if it snows and I can't access my cabin?

    All of our units have relatively easy access on paved streets. Though significant winter storms are rare, some units may require 4 wheel drive and/or tire chains during winter storms. Road surface conditions are not guaranteed at any time. In the event that one is unable to get to their cabin due to weather, every effort will be made to move the reservation to an available cabin that is accessible. There are no refunds given due to weather and we do not provide transportation or take responsibility for towing service.

  6. Are there certain times of the year that I cannot use the fireplace?

    During the warmer months, most gas fireplaces are disabled as operation of gas fireplaces during these times could cause an A/C failure.

  7. I see the wreath indicating that my cabin will have Christmas decorations. When will these decorations be up?

    Some of our cabins will be decorated for Christmas. We are unable to guarantee an exact date that the decorations will be in place for each cabin, but every effort will be made to have them in place the week of Christmas. The decorations will remain in place through the New Year holiday.

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.