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Privacy Policy

Privacy Policy

Cabins USA ("Cabins USA," "we," "us," or "our") has created this Privacy Policy ("Policy") to inform you of our practices related to our collection, use, storage, and transmission of information gathered online. Our website includes the webpages, content, and functionality that are available via the "cabinsusa.com" domain, which may be accessed via your web browser at https://www.cabinsusa.com (collectively, our "Website"). We also offer an application for mobile devices named "Cabins USA," which may be offered from online mobile application suppliers from time to time ("Mobile App"). Together, the Website and Mobile App comprise our online service offerings (each a "Service," and collectively "Services").

We recognize that information privacy is vital to earning your trust and therefore to the success of our business. Please contact us at 800-583-6168 if you have any questions or comments about our privacy practices.

 
COLLECTION AND USE OF YOUR BASIC INFORMATION
 
Internet Protocol Address

We use your Internet Protocol ("IP") address to help administer and diagnose problems with our Services, remember items that you have placed in your online shopping cart, and gather demographic information.

Account Registration

Our Service registration areas require you to supply contact information, such as name, phone number, and e-mail address. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)

Ordering

To place an order using our Services, you must provide your contact information and credit card information. Your credit card information is used for the sole purpose of billing you for requested products and services. The contact information you provide is also used for the purpose of billing you for requested products and services. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)

Incomplete or Abandoned Reservations

If you begin a reservation on our Services and do not complete it, we retain the information you entered before leaving, which may include your name, e-mail address, and the dates and property you were viewing. We use this information to follow up with you about the reservation you started, to ask about any difficulty you encountered, to improve our booking process, and to send you promotional materials from our company and from some of our advertising partners. You may opt out of these messages at any time by using any unsubscribe link we provide or by contacting us at 800-583-6168. (See Opt Out below.)

Online Surveys

To participate in our online surveys, you must provide contact and demographic information. We use this information to send you information about us. We may use this information to contact you as necessary. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)

Contests

To participate in our contests, you must provide contact and demographic information. We might use this information to contact you as necessary. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)

 
OUR USE OF COOKIES
 
Analysis of Website Traffic

Cabins USA uses Google Analytics to improve your experience. This service uses cookies to collect usage information from our Website. Such information is specific to the performance of our Website and the geographic scope of our business and does not include your name, address, credit card information, etc.

Usage information allows us to determine how long you viewed our Website, what pages you visited, what device you used to visit our Website, and more generally, the amount of search traffic our Website receives, the source of our Website's traffic, and how long it took to download a web page. This allows us to make informed changes to improve our Website, such as making our Website faster and easier to use.

Usage information generated by cookies related to your use of our Website (including your IP address) is collected by Google. Google then processes this information and provides reports on Website activity for this Website.

IP addresses are collected by Google Analytics solely for determining the general geographic location of an accessing computer system to within about twenty-five (25) miles. We do not link or ever attempt to link this information to other information that could be used to identify you. Google will not associate your IP address with any other information held by Google.

You can prevent Google Analytics from recognizing your IP Address by disabling cookies in your web browser. (See Customer Control of Information below)

Sometimes, we work with other third-parties outside of Google, like LocaliQ. LocaliQ utilize similar data, including how long you viewed our Website, what pages you visited, what device you used to visit our Website, and more. We do not link or ever attempt to link this information to other information that could be used to identify you.

You can prevent LocaliQ from accessing this information by choosing to opt-out at: https://localiq.com/optout/

Remarketing Lists

Cabins USA uses services like Google AdWords to market our business in advertisements that appear in search results pages powered by Google's Search Engine. AdWords offers remarketing to serve advertisements to visitors who visited our Website within a specified time frame.

When you visit our Website, Google and other third-party vendors place a cookie on your computer and add your IP Address to a list of Website visitors. Google then uses this list to serve advertisements for our business when you type in specific search queries. With this information, Google can serve advertisements in search results and on Websites across the Internet.

This allows Google, Bing, and third party search network Websites to serve advertisements in response to visits to our Website. You can opt-out of Google's use of targeted advertising with cookies by visiting Google's Advertisements Settings at https://www.google.com/settings/ads. You can also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page at https://protect-us.mimecast.com/s/NRtLC9rpo9txMzMtEHJXe?domain=networkadvertising.org.

However, we hope that you will want to be reminded to stay with us again, and will appreciate the offerings of our advertising partners.

The DoubleClick Cookie

DoubleClick, a service that generates cookies for Google for the purpose of targeted advertising, may give you a DoubleClick cookie when you visit our Website. Google then uses this information to serve advertisements to your web browser when you use certain search queries.

If you do not wish to receive targeted advertisements for your search queries, you can opt out of Google's use of cookies for remarketing by visiting the DoubleClick opt-out page at https://protect-us.mimecast.com/s/E54ZC0R2N8f4MkMs2YhBk?domain=google.com.

Public Forums Guidelines

Cabins USA offers voluntary chat rooms and public forums via our Services, which are not necessary for our provision of services to you. Please note that any information you disclose in our chat rooms and forums becomes public. You are solely responsible for the security and privacy of any disclosures of content that you make by these means and further represent and warrant that you own all such content and that its disclosure does not violate any right of any third party. Additionally, you expressly consent to our ownership of such information and our use of it for marketing purposes. You agree not to post information, without regard to format, that is illegal, profane, inflammatory, or unrelated to our business. We reserve the rights to refuse to display and to edit or remove content that, in our opinion, may frustrate our marketing efforts.

Security

Cabins USA strives to maintain excellent security for your information via both physical and technological controls. We use encryption technology for the transmission of credit card and certain other private information from your web browser or mobile device to our servers. Payment card information used to book online is processed by our payment provider. Any information you choose to submit to us directly is treated as confidential and is retained only for as long as we need it to provide our services and to meet our legal and accounting obligations. However, we recognize that our control over payment card processors is limited and that perfect security is a myth. Therefore, we will use reasonable measures to notify you in the unlikely event of an unauthorized release of your information, as required by law.

Children's Guidelines

It is not our intention to market to children. Therefore, we prohibit the use of our Services by persons under the age of thirteen (13). Any person under the age of thirteen (13) should immediately discontinue use of all of our Services and may not register on or for our Services, provide any information via our Services, and/or participate in any contests sponsored by Cabins USA. We will not knowingly collect, maintain, or transmit information about a person under the age of thirteen (13) without the consent of or upon the request of the child's parent or legal guardian.

 
CUSTOMER CONTROL OF INFORMATION
 
Your Responsibilities

You agree to provide information that is accurate and complete and to inform us of any changes to any information that you have previously provided to us. We will not be held responsible for any inaccurate information provided by you, or for any effects that such inaccuracy may cause. You also agree to be solely responsible for maintaining the secrecy of any username and password you use to access any part of our Services.

Correct/Update Personal Information

Cabins USA may allow you to access or change your personal information. We reserve the rights to take action to verify your identity prior to any access or change and to deny a request in the event that we unable to verify your identity to our satisfaction. We reserve the right to charge a reasonable fee for such services in the case of multiple or frequent requests. Additionally, we reserve the right to retain all information that you provide.

Please make requests for access or modification by phone, or via the "Contact Us" form, which is available on our Website and via our Mobile App. Please allow no less than thirty (30) days for our response to your request.

Opt Out

Cabins USA allows you to opt out of receiving promotional e-mails from us. To opt out of our mailing list you can click any unsubscribe link provided in a promotional email we send, or contact us at 800-583-6168 or through our Website and we will remove you.

Disabling or Deleting Cookies Using Web Browser Settings and Menus

You can learn more about cookies at https://allaboutcookies.org/. Methods used to disable or delete cookies vary by web browser. We have provided the following links for your convenience: Mozilla Firefox - https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored, Microsoft Internet Explorer - https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11, Google Chrome - https://support.google.com/accounts/answer/61416?hl=en, and Safari - https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac. By disabling or deleting cookies using the settings of your web browser, you may not be able to use certain functionality on our Website. However, we will be happy to take your reservation by phone.

 
ADDITIONAL INFORMATION
 
Disclaimer

Our Services contain links to other Websites. To the fullest extent permitted by applicable law, Cabins USA shall not be held responsible for the content or privacy practices of these Websites.

Changes to this Policy

We reserve the right to modify this Policy at any time without notice. The Policy posted at any time or from time to time via the Website shall be deemed to be the Policy then in effect. By continuing to use any of our Services following the posting of changes, you expressly accept and agree to abide by the terms set forth in the current Policy.

Contact Us

For questions about our collection, use, storage, and transmission of information gathered online please contact us at 800-583-6168.

Should you choose to contact us via email, please note that any information you provide cannot be made confidential. The content of emails can potentially be accessed by third parties. Consequently, we recommend that you submit any confidential information to us exclusively via 800-583-6168.

 
YOUR CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)
 

This section applies to California residents and supplements the rest of this Policy. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"). For California visitors, Cabins USA presents a consent banner and does not load non-essential advertising or analytics technologies until you accept; you may decline or withdraw your choice at any time. (See "Your Privacy Choices" below.)

Categories of Personal Information We Collect

In the preceding twelve (12) months, we may have collected the following categories of personal information:

  • Identifiers – name, postal address, e-mail address, telephone number, IP address, and online identifiers.
  • Commercial information – reservations, properties viewed, and records of products or services purchased or considered.
  • Internet or other electronic network activity – browsing and interaction with our Website and similar usage information collected through cookies and similar technologies.
  • Geolocation data – general location inferred from IP address (used, among other things, to determine whether to present the California consent banner).
  • Financial information – payment card information you provide to complete a booking, used by our payment provider for billing only.
  • Inferences – advertising audiences and preferences derived from the above.

We do not knowingly collect or process sensitive personal information for the purpose of inferring characteristics about you.

Advertising and Analytics Partners

We use the following third-party technologies and may disclose personal information to the corresponding providers for the purposes described in this Policy:

  • Analytics – Google Analytics and Microsoft Clarity, which collect site-usage and interaction information to help us understand how visitors use our Website.
  • Advertising and remarketing – Google Ads, AdRoll, and Microsoft Advertising (Bing).
  • Customer communication – LiveChat (live chat support).
  • Payment processing, hosting, and email service providers that support our Services.

For California visitors, the advertising and analytics technologies above (including Microsoft Clarity) are blocked by default and load only after you accept the consent banner.

"Sale" and "Sharing" of Personal Information

We do not sell personal information for money. However, our use of advertising and analytics cookies for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information (specifically, identifiers, internet activity, and inferences) under the CCPA. You may opt out as described in "Your Privacy Choices" below. We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age.

Your California Rights

Subject to certain exceptions, California residents have the right to:

  • Know / Access – request the categories and specific pieces of personal information we have collected about you.
  • Delete – request deletion of personal information we collected from you.
  • Correct – request correction of inaccurate personal information.
  • Opt out of sale or sharing – direct us not to sell or share your personal information for cross-context behavioral advertising.
  • Limit the use of sensitive personal information – to the extent we use any.
  • Non-discrimination – we will not discriminate against you for exercising any of these rights.
Your Privacy Choices / How to Exercise Your Rights

To opt out of advertising and analytics tracking, use the "Your Privacy Choices" link in the footer of our Website, or decline on the consent banner. We also honor Global Privacy Control (GPC) browser signals as a valid opt-out of sale and sharing.

To submit a request to know, delete, or correct, contact us at 800-583-6168 or through our Website. We will verify your request using information associated with your account or reservation. You may use an authorized agent to submit a request on your behalf; we may require the agent to provide proof of authorization and may require you to verify your identity directly. We will respond to verifiable requests within forty-five (45) days; if we need more time, we will inform you and may take up to an additional forty-five (45) days.

California Section Effective Date

This California section is effective as of June 30, 2026.

 
RESIDENTS OF OTHER U.S. STATES
 

Residents of other U.S. states that have enacted comprehensive consumer privacy laws (for example, Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Virginia, and others) have rights similar to those described in the California section above, including the rights to access, correct, and delete personal information and to opt out of targeted advertising and the sale or sharing of personal information. The specific rights and how to exercise them vary by state.

We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sale or sharing of personal information for advertising. If your browser sends a GPC signal, we treat it as a request to opt out and do not load non-essential advertising or analytics technologies for your visit. You may also use the "Your Privacy Choices" link in the footer of our Website.

To exercise a state privacy right, contact us at 800-583-6168 or through our Website; we will verify your request and respond consistent with the applicable state law.

 
SPECIAL INFORMATION FOR PERSONS WITHIN THE EUROPEAN UNION
 

The people of Cabins USA, LLC have proudly hosted many visitors from the European Union ("EU") in past years and look forward to continuing to serve people in the EU in the future.

Our Services are directed to visitors in the United States. We price and bill exclusively in U.S. dollars, our Services are offered only in English, and our Website and Mobile App are intended for use by residents of the United States. We do not advertise our Services in the European Union and we do not knowingly target individuals there. If you are in the EU and choose to use our Services, the practices described elsewhere in this Policy apply to you. If you wish to access, correct, or delete Personal Data we hold about you, please contact us at 800-583-6168 or through our Website and we will respond consistent with applicable law.

In the meantime, please feel free to call, email, or write us with any comments, questions, or suggestions. We appreciate your patience during this time of transition and look forward to meeting you in the future.

This Privacy Policy was last updated on August 6, 2026.

Cabins USA Official Logo
star star star star star
409 Collier Drive
Sevierville, TN  37862
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum























































Cabins USA Help Icon
Guest Sign In
Cabins USA Guest Help Icon
Copyright 2013-2026, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 409 Collier Drive office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.