Cabins USA Guest Reviews

We loved it was beautiful and peaceful! We will definitely be back

The pictures are a little misleading , if your looking for an actual cabin in the woods this one is not its actually located on a busy road. The shower is very very small and no coat hangers or closets to hang clothes. The small closet thats available stores a huge Christmas tree and air filters

Beautiful spacious place and really had a nice time and would definitely come back again

We enjoyed being at the cabin with our family. We were frustrated with the staff. The hot tub did not work, which was a big selling feature for the kids. When we called the Cabins USA staff, there was laughing in the background as we were reporting the problem. It took over 24 hours, and finally a woman showed. She looked at the hot tub and reports the problem with the hot tub was “over her expertise.” We understand that things happen. For the cost, we expected for the amenities to work

We loved the cabin will book again several things for attention. Bottom hot tub was not clean needed chemicals the steps going down to bottom of 2nd hot tub 2nd step needs attention ready to break bunk bed room by kitchen had all kinds of trash under beds from previous renters. Bedroom downstairs right across from stairs had hugh pee stain on matress. No potholders in kitchen. That's not a big deal but maybe in comments have renters bring them along with dish towels and dish cloths

Beautiful property with a gorgeous view of the mountains. Would definitely stay here again.

Cabin was very nice but the hottub was just nasty and the cleaning of the cabin was a hit and miss. However the issues we had were dealt with quickly. The cabins need to be inspected BEFORE eaxh new arrival so that we didnt have to take the time to deal with things that should have already been done before we arrived.

Awesome cabin on the river front ,we All enjoyed it And definitely Recommend it and book the cabin again ...

I will start with all of the positives. The cabin was very roomy and plenty of space for our group to hang out and sleep. Lots of games to help keep the kids entertained and occupied. Plenty of outdoor areas to sit and enjoy the view. We all agreed that the view was one of the best views that we've had at any cabin that we have stayed in. We enjoyed the theater room. We watched several movies together as a family and thoroughly enjoyed that. We walked around the neighborhood and it is a nice area. There was plenty of parking space available as well. We did not venture into Pigeon Forge but if we wanted to it was not a very far drive.

I do not have a lot of negatives and none of them impacted us that much. However in an attempt to give an honest review there are a few things worth pointing out. There are two bedrooms downstairs on opposite sides of the game room. My wife and I stayed in the one with the king size bed. The toilet in that bathroom needs a new flush valve and flapper/seal. The toilet constantly ran which was slightly annoying. Also in that bedroom you can hear a pretty loud sound that occurs about every 15-20 minutes if I was guessing. Hard to describe the noise and not sure what it is. The closest I can think of to describe it is if a loud garage door was just on the other side of the wall and someone opened it every 15-20 minutes. Made it a little challenging to sleep. We grilled out one night but when we tried to start up the grill we realized the igniter button was not working. Fortunately we had a lighter with us or we would not have been able to use the grill. This may be a bit nit-picky and potentially unrealistic given this is a cabin in the mountains but there were quite a few spider webs on the outside areas and I did see one pretty large spider run across the floor and into the elevator. Having a pest control service come occasionally might be helpful. Lastly, we could not get the elevator to work. We did have to people in their 70's that struggle getting up and down stairs. They were able to manage but having a working elevator would have been very helpful and convenient.

All in all we very much enjoyed our stay and would stay there again.

Very nice and comfy.10 min walk to downtown.definiltely recommend to family and friends

We had a wonderful stay! It was very clean which is really all we ask for. There were a few minor maintenance issues like a stove burner not working, the jets in tub upstairs not working. Those things just happen not a big deal. The pool table could use a make over and it was not balanced but other than that, Over all we had a fun relaxing trip. I LOVE the express check in and out!

We enjoyed our stay in the cabin. The only cons were that the linen in one of our bedrooms were dirty and unclean, cable did not work in one of the bedrooms and bedrooms and two knobs one the kitchen stove were missing.

My family and I just visited for Labor Day weekend and we did not want to return home. Walking into the cabin, it was a homey-like feeling, a level of peace, and tranquility. The cabin was clean, the decor was amazing, and my family and I couldn’t be happier for choosing your company to accommodate our needs. We will definitely be using your company again(this is our third time), and referring your company to others. Thanks so much for a great family vacation.

This cabin was even better than pictures,We all had a great time,We book with USA every year, They have an amazing team. See you guys next year

We loved this cabin Absolutely Viewtiful.
One of our best vacations yet.
Easy check in and Easy check out.
Close to Dollywood.
Will definitely be staying again.
Thank you!

We loved the cabin. It was myself, my boyfriend, my oldest son and his girlfriend. The rooms were the right size, the beds were comfortable. The furniture was perfect. Great idea screening in the back deck. Would love to see more chairs for back porch and front porch. There was only seating for two on each. We used the chairs from the front on the back and made it work. Very well maintained cabin. The cabin is up in the mountain, so I wouldn't recommend it in the winter without a 4 x 4. We had a great time.

The carpet needed to be cleaned, by the carpet being nasty it made it very uncomfortable to be in this unit also the eyes on the stove wee burned out & the inside of the stove made it unbearable to use & the view was amazing

The cabin was at a very good location, no more than a half an hour to attractions. Road is a little rough. Cabin and property could use a deep cleaning.

This place was awesome!!!

As always a great place to be and have fun

This is a beautiful cabin that it’s close to everything! The only issue I had was the shower curtain was extremely dirty and had mold on it. I decided to wash it myself and the mold still didn’t come off. It just needs to be replaced.

Great cottage and location loved the porch, very roomy kitchen and livingroom..master bath shower..

Very nice cabin with a few issues but nothing major. The ice machine was slow making ice but we bought ice no biggie. When you get in the hot tub the water falls down on bottom swing. Bring more dishes if you have a big party staying. Overall very comfortable and a great location. I will be visiting this area again.

This was a beautiful location however, the amenities were not up to par for the 3k that we paid on this past holiday weekend.

First, the barbecue grill was disassembled. We called several times and they sent someone up to fix it.

Second, the pool was too cold. By the time someone came to adjust, it was time to check out.

Third, the fire pit and fireplace weren't turned on. They are only turned on on the winter months which should be disclosed when renting. The cabin is lovely and it accommodated our group of ten comfortably. We just wish we could have at least enjoyed the fire pit at night. The staff was very helpful.

Lastly, this is at the top of the hill and if you are afraid of heights, this cabin is not for you. Overall, we got some nice pictures and enjoyed ourselves.

Great customer service. It was just like home away from home.

The lodge was beautiful but needs a little better cleaning .Spider webs are in window and was at front door entrance. WE ALSO Had ants in kitchen and two bathrooms when we got there. Maintenance came right away and the next day pest control came. JUST needs a little TLC.

Great cabin , my family and I had a great weekend here. It’s very spacious and comfortable. We would definitely rent again in the future.

Could use a closet in the downstairs bedroom .There was a little bit of an ant problem also the trash should be dumped more often.Great place Great location

It’s a very nice little cabin for a great weekend getaway. Beautiful scenery and a great location. Wish we could of stayed longer.

The only thing that needs to be done is to update the funiture the sophia was worn out and the legs on the pool table was broken other than that I love it and will recommend it to others the parking was a little rough but all in all it was wonderful

It was so comfortable to stay in this cabin no neighbor to be disturbed.

The cabin itself was very nice. Although just a little off the main strip, it was still secluded and peaceful with little to no road noise.

Beautiful cabin and view

The cabin was absolutely spotless. It was roomy and comfortable. Only bad thing was some of the video games in game room were broken. And the mountain view in pics didn't really match what we had there were 2 giant trees blocking the view. But those are just small things I really didn't worry about. I love the cabin it was super nice.

I would book with Cabins USA again as the booking & check in process went smoothly however the cabin itself needs some work. When we arrived, the cleaning crew was still cleaning so we had to wait for them to finish. When we got in, we found the AC was not working and it got up to 84 degrees in the cabin. Maintenance showed up reasonably quickly to fix the issue but it took until the next day to get the cabin cooled down. We had a lot of issues with ants in the kitchen which was frustrating. We also found rat droppings in the kitchen, and on day 3, said rat went running across the kitchen floor & disappeared into a hole under the stove. Our favorite part of the cabin was the theater room, we travelled with kids so they loved that. However, on the last day the DVD player quit working which was disappointing. The beds were also not very comfortable. Overall, the cabin was decent and seemed mostly clean but needs some updating and pest control. It’s in a good location & had some decent views. The fire pit was definitely a win as well.

This cabin was perfect for our couples getaway. There were a total of 3 couples and I loved that each bedroom was a king suite and had similar amenities. The location was about 3 min off the main Parkway. We were able to easily park 2 trucks and a sedan. My only complaints are 1) there were cobwebs EVERYWHERE, this needs addressed 2)the trash cans outside did not have lids or a cage, so the raccoons left trash all over the deck 3)there should be a small trash can downstairs in the game area where the kitchenette is. Other than that, great cabin. Would stay again.

Could have been a little cleaner. No wi-fi was a minus. Although everything else was good

Absolutely gorgeous cabin! My family loved the game room, jetted tub, and Of course the hot tub! The bed in the loft was hard and uncomfortable, but easy to look past as everything else was absolutely PERFECT!!! We will DEFINITELY be back!

I left a message via text when we checked out and heard nothing back from cabin usa. The Angels Attic was clean and had a nice view (branches could be cut to enhance view). The pros cleanliness and partial view of area was great. cons an infant next door cried for quite sometime that kind of made for an anticlimatic experience in the hot tub. Not sure what was wrong with the infant but parents seemed to just let him/her cry? The oven burners did not work, smoke detector battery was bad (no biggeee there). The one thing that did not get mentioned was the guy from cabins usa weed whacking the grass didnt realize you shut it off when someone is grilling. I noticed grass clippings on the chicken. thank goodness I was outthere when he used the blower just dont think it would have registered to him that we were cooking food?

Loved this cabin, very peaceful, hot tub was great, pool table was awesome. Didn’t get a chance to use the theater but did use the music and that was great. Only complaint really was the floors were super dirty that it would turn tour feet and socks black, and the tub in the upstairs master needs the jets cleaned it had black stuff coming out, other than that loved the cabin.

This cabin was wonderful besides having ants everywhere, the dishwasher was broken and we had a water leak, and couldn’t use the upstairs jacuzzi due to a washcloth being stuck in the drain. Overall would stay again if these problems get fixed

This place was great! We had a group of 12 and loved being at this cabin. The rooms were clean and spacious, the living room made for a good meeting area. They had everything we need. I would definitely come back again.

Two Cubs Den was so cute and was spotless inside. The road going up to it can be a little nerve-wracking but the cabin itself is beautiful! The arcade was a lot of fun and it was a very peaceful getaway.

We had air conditioner problems and the staff made sure it was resolved right away. Great job!

We enjoyed our stay with you guys. Upon our arrival we noticed the hot tub wasn't working properly. We called and the next morning the guy was here to fix it. We were very impressed with the prompt service you guys give your customers.

It was wonderful I got married there on the balcony the view was great had a great honeymoon there ,we saw the bear everyday we were there so cute ,we had a wonderful stay no complaints at all ,we will go back every year for anniversary now to this cabin ,love it

Great place would absolutely stay again

The kids had a awesome time and we love everything about it we will definitely be back everything was like the pictures

We had several issues with electric to occur. We would come back from our adventures and the stove, microwave, coffee pot, and clocks would all be blinking and if we lost power. We were only able to use hot tub 1 night and had to keep switching outlets throughout the cabin because they would quit working. The refrigerator also was leaking water and freezing up. We adjusted settings and that didn't make it any better. We actually lost food because of this. We had raccoon to get into the designated trash can several nights and destroy it . We had to go out and purchase a broom because one was not provided to clean this mess up. The raccoon was mighty cute though and fun to watch because he definitely was not bothered by our presence as we tried to get him to leave. I was very happy with the location and the overall appearance of the cabin. We will definitely stay with Cabinsusa in the near future.

PS there were cabins being built around us so not sure if that had something to do with the power issues.

We enjoyed our stay at A Stunning View. The cabin had amazing views and was comfortable for all guests. The only downfalls were the amount of refrigerator space and also The trash receptacles were not large enough to hold all of our trash. The cabin also could use some pot holders!

Overall a good experience. The cabin is a bit outdated and definitely needs some upgrades. There were a few things that were clogged that we had to fix. Poor lighting in some areas. Definitely didn’t have enough towels for everyone and when we called they told us to just wash them ???? However, location was great other than the VERY steep driveway up.

I would definitely stay again I've already recommended it to three people outstanding every bit of what I expected and more the experience was wonderful place clean taking care of everything you could want privacy security security system easy to work I will definitely be coming back

This was our first time coming to gatlinburg and the experience was awesome. The only thing can say negative is the directions given were wrong and we were in traffic for at least a hr going backwards. The directions on paper given said right at marathon and it was right at Mapco 2 miles back.. but overall everything else was great

We had a good stay in the cabin. There are a few things that need attention though…

1. The toilet downstairs is very loose on the floor.
2. We never could get the living room light and or fan to work with wall switches. They may have been turned off with the pull chains but we didn’t think we should try to get to them. They were very high.
3. The downstairs shower head and faucets are not assembled correctly. It is very difficult to get them turned off and the center shower control knob leaks more into the tub than gets to the shower head.
4. We only used a few pieces of silverware but when we looked into the dishwasher, the center spray head in the bottom was broken off and appeared to be melted. We washed the silverware by hand.
5. We shot some pool but the table needs quite a bit of repair. Also the rack was broken making it difficult to rack up the balls.
6. Took forever to figure out the TV. Need some type of basic instruction for people unfamiliar with Xfinity and the Sony controller. I finally found the button on the back side of the Sony controller that allowed me to select the proper feed for the cable input. We are used to satellite TV as there is no cable available where we live.
7. The downstairs bedroom TV would never come on for me. The remote may have bad batteries as I didn’t try replacing them but it needs checked. There are MANY remotes in the basket in the living room!
I was an engineer for over 40 years specializing in maintenance reliability and root failure analysis so I see a lot of things that some people may just overlook. But as I said, our stay was good and we enjoyed the area. We really didn’t spend much time in the cabins itself. We did leave a 1000 piece puzzle as a donation for the next renters though.

I do still have an issue with you copying my driver’s license and credit card. I buy lots and lots of items through my company on credit cards and never have I had to do such a thing. I feel very uneasy about this and see no reason for it. I have no way of knowing who has access to these images on your system. I don’t recall you ever doing this in the past stays with your company and we have been using Cabins USA for many years.

Thanks,
Glenn Swaney

The gas grill was very dirty at the bottom & we were unable to use it because of this.

My husband and love this cabin. It is very beautiful and has plenty of amenities in case you just want to stay in. We only suggest a few updates for the upkeep. For instance the pool table was slightly damaged, the master bathroom walls were coming apart and upon arrival there were trash around the cabin outside from the last guest. For the most part , we would return for another visit, especially as a couples retreat... the cabin has 2 balcony’s , master bedroom is huge and private!!!!!!!

Beautiful cabin for a weekend get away! Had a great experience renting a cabin for the first time. It had everything we needed and very close to town. Just don’t forget to pack your shampoo and conditioner. Everything was clean and the bed was comfortable to sleep in. Definitely looking forward to coming back!

We enjoyed our stay at Big Mack Lodge. It was just as advertised. Very nice and very clean close to town and Dollywood. The staff was very nice, we needed propane gas for grill and they bought it within the hour to us. The only complaint I have is the grill it needs new burners. Thank You for letting us rent your beautiful cabin. Love the cabin and the view. J.W.

Had an amazing stay at willow brook, absolutely what I wanted.

That was a couple of things that I didn’t like when we first got there there wasn’t any tissue, dish detergent Things like that to start off with so make sure you bring all of that. The house wasn’t clean as much as it should’ve been also we didn’t have nothing but one Pool Stick that we had to wait till the night before we leave to get. The rail for the pool was loose as soon as my mom touched it she feel into the pool Several drawers in the kitchen in the bedrooms were broken already the Jacuzzi wouldn’t get hot So that was another thing that we had to wait on maintenance to get there which was the day before we left It Was more but overall I like the scenery I like that it was a pool in the house everything was very close I just hate that I had to call there four times about things that should’ve been done the house should’ve been cleaner than what it was.

During my stay I experienced a few issues that never got resolved while we were there. 1. The hot tub never got hot, so we could not enjoy that during our stay. 2. The bathroom & bedroom doors did not have any door knobs on them so we had to shower & use the bathroom with the doors open. If you shut the doors you would be locked in, which happened to me twice! I called maintenance to come fix both, hot tub & knobs. They came & he told me he could not fix the knobs and that the hot tub was going to get hot within the next hour or so, it never did. & 3. The shower curtains had mildew on them and needs to be changed! This was my first cabin trip and I did enjoy myself, the indoor pool was great, & clean. Just a few mishaps along the way, I do wish the hot tub was working that’s something we really wanted to enjoy. But, hey hopefully this review changes some things for the next person who books!

The Cabin was really nice. The route to get to the property was unsafe. It should be a sensor or something at each end of the road to allow each vehicle knowledge of knowing someone is on the road. Its not wide enough for two car travel and it has blind spots that can cause serious damage to the family in the car and all that is involved.

We had an amazing time at "A Peaceful Retreat". The cabin was incredibly clean. Kudoos to the cleaning crew! The kitchen was well stocked and the bed upstairs was very comfortable. We enjoyed so much sitting on the front porch! We would definitely come back and will certainly recommend Cabins USA. Thank you for a wonderful vacation!

This was a beautiful property and the decor was gorgeous. The views were magnificent!! The kitchen lacked in decent pots and pans and decent size serving pieces, good thing we brought some of our own( we called the office and they delivered us new pots). The pool table had 1 pool stick the rest were broken( called the office and the guy that brought the pots fixed the other pool stick tips.). These 2 problems were complained about by previous folks that rented this property so I was suprised the problem had not been corrected. The dishwasher was completely covered with mold on inside so we did not use it and one burner on stovetop did not work( I reported these to maintenance dept upon departure). Otherwise our family of 7 enjoyed the property and will likely rent it again.

amazing grace 2 was well appointed with nice updates and quality of furnishings, although the carpets were in dire need of being cleaned....Parking was horrendous also, there must have been 10-12 cars jammed into small deadend road, people were parking in our driveway.... made for an akward situation, we expected a nice quiet house, but instead ended up with parking overload and confusion.....

The cabin needs new couches, an arcade or video games, more outdoor chairs for balcony. But overall a great place. It's near everything you may need. I would recommend your stay here

Cute cabin! Very clean,. Only complaint is we couldn’t hang up our clothes because there are no hangers. Also no pot holders to use for oven rack. The driveway is no exaggeration! Very step! If you don’t have 4 wheel drive good luck. We do have 4 wheel and had to pull in backwards in order to get out the next day. If you are wanting a Mountain View I would rent from Canins USA but pick Wears Valley location. Already planning our next trip.

The cabin itself is beautiful, however I do have a few complaints.
1. The driveway itself is very steep and has a sharp turn up to the right at the end of it so it’s difficult to see because weeds have grown up on the sides of it so this needs to be trimmed.
2.The hot tub cover was torn up which I know can happen because of bears. I called and reported it because you are liable for damages caused.
3. One of our railings was very loose, so loose that if you leaned in it you could fall off. so I called and reported it and they came out to fix it the next day.
4. We had spiderwebs everywhere in the house which I know can happen over time but these had been there quite awhile by the size of them.
5. When we were trying to clean we couldn’t find a broom either, only a vacuum, so that was a little frustrating.
6. When we went to play pool there was only 1 pool cue. There is another one that someone broke in the past still there.
7. Lastly when we tried to have late night movie nights, we booked for 5 nights, our TV wouldn’t stay connected to the WiFi. Our phones had the same issue as well.

I have used Cabins USA before and have no complaints on the company, the rental itself on this one just really didn’t seem up to their standards of what I’ve rented before. This cabin does have a momma bear and 3 cubs that like to visit around 10-11 every day as well so that was very exciting, just remember if you do see them, they climb! One of the cubs climbed up to the top deck which was a little scary but it just came up to look.

Cabin was very clean. Kitchen could use more useful items. Would have been better to have a
sleeper sofa in the living room. The A/C quit during our stay, but was repaired the next day.
Side parking is limited to one vehicle and if you park down front there are a lot of steps.
The short hill is very steep.
We always stay with Cabins USA, best value for the money. Probably would not stay in this
cabin again b/c we were traveling with children and not any space for them to get outside.
We had a "bear" sighting outside the entry door on the bank!!!! Enjoyed our stay and close to
everything!!!

Everything about the cabin was great. It's close to all the attractions down town for a family trip. Then only issue for me was those steeps hills getting to our cabin otherwise everything else was great. Staff was very attentive and nice.

Loved It I will be back !

My family and I enjoyed our stay. We will be returning in the future.

Thoroughly enjoyed our stay. The cabin had everything we could’ve needed, and the air hockey & pool tables upstairs were a huge hit. Hot tub was great also. Some of the roads were very steep with some sharp curves driving up to it, but it was still close to the main areas of Gatlinburg & Pigeon Forge. Cute cabin, would definitely stay here again.

My group really enjoyed our cabin! It was very clean. There were only a few things i didn’t like and that was the shower liner in one of the bathrooms was dirty at the bottom. I’d suggest those get charged more often. Also, the pool was freezing it would be nice to be able to control the temp. Need to update the couch in the living room and pool table because it’s wobbily and if it’s leaned on the right way it’ll fall and the person renting the cabin will be liable. That’s not totally fair so I’d fix that. Other than that it was a great stay! Very spacious with very comfortable beds. I’d ultimately book this cabin again.

The cabin was beautiful the area was nice and private. The only complaints I really have is the pump wasn’t working on the pool couldn’t get the TV to work in the movie room and the downstairs bathroom was dirty still had trash in the garbage can and used soap From the people before us .And phone service and Wi-Fi was a little difficult but what do you expect when you’re in the mountains.

We loved the cabin . Will visit again

Very nice cabin. Glad we brought the 4WD truck. Very steep and narrow road to get to the cabin. New couches and microwave were great additions. Beds were very high and hard to get in for us short people. The upper kitchen cabinets are also hard to reach so bring a step stool! The pool table is missing a ball and the air hockey table needs leveled, but they are functional. Hot tub was very relaxing. The worst part was dragging all out stuff up and down 2 flights of steps to get to the main floor from the driveway. I would stay there again.

It was a very peaceful vacation and enjoyed the whole weekend there.

So I will say this is the first time I have ever left a review. I really didn’t want to leave a review because I wanted this to be our best kept secret. This castle is amazing!!!! The view is breathtaking day and night. The castle is beautiful inside and out. The drive to the castle can be a little scary. We found it was easier to cut through downtown Gatlinburg instead of using the bypass. The driveway is much smaller than appeared in the picture. Some of the fixtures in the house are falling off and a couple of the showers had no where to put your soap and shampoo. The kitchen does lack the pots and pans to entertain more than a small family.
We were greeted daily by a mama bear and her 3 cubs. They were great entertainment and didn’t cause us any trouble. Just lock your doors and watch your surrounding so you don’t startle them.
The minor things I mentioned above are definitely nothing to worry about when it comes to the beauty and amenities of this castle. We will definitely be returning in the near future. It was by far one of our best trips and we come to the Smokies 4-5 times a year.

We have stayed with Cabins USA before and this was the best cabin yet. Beautiful cabin inside and out! Location is great. My dad and husband loved fishing in the river behind the cabin. It was a little hard to get down to the river because of the overgrown weeds, but they managed. Our boys absolutely loved the swim spa! Even the adults enjoyed it late at night with the fireplace going and the river flowing in the background. Bedrooms are spacious and the loft is great for kids. Kitchen was fun to cook in. The only downside is the master bedrooms mattresses. There was a huge dip in the middle. If we could suggest anything..maybe a firepit for the backyard and a nicer grill.. Even with that, we had a fantastic time in this cabin..we highly recommend staying here!

Very clean cabin! The check out process couldn't be simpler. Nice comfy bed and its pretty private for being in the resort. Would definitely recommend!

The cabin was very clean and well taken care of. Great directions to the cabin and easy to find. Private and a gorgeous Mountain View. All games worked great. The only issue we had was the hot tub going out the first night we were there and wasn’t able to use it the rest of the stay. Customer service was great and helped to make the situation right. Would book again!

This cabin was ideal for our girl's trip. The closeness of getting into town was nice but feeling we were out of the bustle was nice. The inside met our needs to have dinner together and spread out afterwards to laugh at our day.

We had a great time on our trip. There were some things that could have been different but it didn't negatively affect our overall trip. We felt the place could have been a little cleaner i.e., the kitchen floor was greasy and the cabin was dusty. The game machine did not work, we couldn't get the surround sound to work, the Keurig coffee machine did not work and one of the recliners didn't recline. We called early Saturday afternoon for someone to come clean the pool and remove trash. They weren't able to come until Sunday and we were leaving on Monday so we went to the store and purchased our own net to clean the pool. There should be a net left in the pool house so no one has to bother maintenance. A bear got into the trash on Saturday as well. The cans are regular cans, not the kind designed to keep bears out. Other than that, we had a good time and we go again. The view is amazing but the drive up is scary. The instructions about using the key pad to get in did not match the actual key pad for our cabin so it was a little tricky getting in. There is conflicting information about checking out but we texted the number provided when we left. The kitchen is fully-equipped of course and that is what we needed! Loved the deck, hot tub and sauna and how spacious the place is. Everyone was comfortable. We are thinking of going back next year.

Really needs shades on windows on main floor. Sun was bright and hot coming in windows. More chairs for main floor. With 5 bedrooms you will have several people. Not enough seating.

We had a great time and we loved the cabin. The only thing we didn’t care for was the hot tub. It didn’t work at all and my wife was looking forward to the hot tub so that needs to be fixed. Also the bed wasn’t really that comfortable. Overall it was a great cabin and we will do business again with Cabin USA

We enjoyed our vacation however I did not know that when I booked our cabin that we were connected to another cabin and were literally parking right beside someone. The picture portrayed in the advertisement was a cabin alone and not connected. I thought I was paying for a whole cabin for my family. Also the darts to the dartboard was broke, foosball arm was broke, our ceiling fan in our room almost wabbled off the ceiling and killed us. A blade was missing causing the fan to bust the globe when it was cut on from the light switch. No broom. Most of the blinds were torn off the doors. Other than that it was an okay stay. Just disappointed my kids couldn't play the two games in the cabin and we didn't have the cabin to ourselves. For 600 dollars it should have been better.

Overall the cabin is great . Really close to the main strip of pigeon forge . The cabin could use some updates most of the furniture is old and worn out . The bed is absolutely horrible ! You might as well sleep on the floor it’s probably more comfortable. The sheets and blankets are stiff and crunch feeling

What an amazing stay... we I’ll most definitely do it again. The kids loved the hot tub. We will most definitely do it again. Thanks

This was our first time booking with Cabins USA and I’m very pleased to say it was an amazing experience! It was also my Husband and Daughters first time in a cabin and they loved it! I loved the cabin and all of its accessories. We had everything we needed. I will definitely consider rebooking with Cabins USA in the very near future!

Cabins USA was great. On arrival I could not get the key code to work, called and maintenance came and showed me ( I felt like a fool) Haha. The cabin. Which is located wayyyyy out up and down and around hairpin turns. The mattress on the downstairs bed was old and sunk in. But had to watch tv in there because the big screen in living room was so far up over the fireplace I could get comfortable on the sofa. I moved a rocker to the screened in porch from outside porch, very peaceful. Overall not bad.

The cabin was very nice but, not cleaned very well. There was loose detergent under kitchen cabinet. Nice porches, with view of beer bottles and trash all behind cabin.

The location of the cabin was great!! This is the second time I‘ve booked through cabins USA and I’ve been pleased with the booking process and staff each time. However I was disappointed with the cleanliness, the noise from the fan upstairs in the bedroom and the jacuzzi tub. The floors would leave our feet black from just walking on them barefoot and with two small children that’s not acceptable. The fan just makes noise to were you cant sleep with it on and the jacuzzi tub ran for a few minutes then kicked off for a few minutes.

A little dusty but location of the cabin, couldn't expect less
Some lights weren't working
A little narrow of roads with pushy people
Other than that, great view and gorgeous cabin
Very comfy and cozy
Would definitely recommend and book next stay only a bit closer to the bottom

We had a wonderful time with our stay. The location was great close to both Gatlinburg and Pigeon Forge. It was definitely worth it and we had a great honeymoon.

The check in time should be earlier than 4pm. You are paying for an entire day in a cabin but cannot get in until the day is half over. Price should reflect the time you get to actually stay in cabin. The cabin was beautiful and we enjoyed our stay. We drove 15 hours straight and just wanted to relax. Unfortunately we couldn’t get in until 4pm.

Everything was perfect. ????