Cabins USA Guest Reviews

cabin was one of the older ones and did need a little work. its too good of a cabin to let it get run down. needed a shelf or vanity in bathrooms and hooks to hang clothing on. couch wasn't the best but not the worst. it was pet friendly but carpet was badly stained, very quiet area, enjoyed our stay.

The cabin is just as they explained. It's beautiful!! We will definitely stay at this cabin again.

We had an amazing time and the cabin is in the perfect location if you want to be close to Tanger Outlets, The Alcatraz Museum, Titanic Museum, and tons of family amusement facilities. We will definitely be visiting again with the children as we were taking a couple retreat this time.

Overall a great place to stay with large family! Only criticism is that the pool wasn’t able to have temp adjusted and was quite cool the second day. We had to call to get instructions for warming the hot tub as well. A packet of most frequently asked questions and more places that deliver left in the cabin might be nice. Beds were comfy, showers were big (not great water pressure and it needs a place to sit your shower stuff) and the rest of the amenities were great!

This was our 2nd teip to this property, we really like it. The parking is a little scary but managable. I would suggest that you check your silverware in this property there are only 2 3 prong forks, i would strongly suggest getting more regular forks.

Cindy Cox

Overall, this was one of the best places we have stayed. It met our needs and was perfectly fit for what we wanted. The fridge was not as cold as we thought it should be, so we called and maintenance was out in no time to fix it. No more than 2 car can park here...so plan accordingly. It was clean, beautiful, and not a bad drive. I would stay here again for sure!!!

The cabin is beautiful - inside and out. We loved the hot tub, comfortable beds, and the spacious showers/bathrooms. It was really disappointing that the televisions had a child lock on a lot of channels and no one seemed to know the passcode to unlock them.

I enjoyed my stay here. The view was lovely and the home was really nice. I would definitely book with them again.

So much fun, very relaxing, property looked just like the pictures. There were only 2 issues, fireplace went out, and hot tub was not clean. NO PROBLEM AT ALL! The staff came immediately and fixed things and we continued on with our fun! I’m usually the planner of our friend & family vacations, and everyone was pleased! Thanks so much for a great experience!

Cabin was wonderful with nice and roomy bedrooms. Only complaint was the hot tub not working and unable to be fixed during our stay.

I love it but I do think you should be able to check in after 12 just like check out when coming from out of town Other than that I like USA Cabin Evonne bigby

The cabin was ok, but we have stayed in a lot nicer from Cabins USA.....it is a 4br 4ba cabin.... hot water ran out after 2 showers each morning, we called maintenance and they came and said to limit our showers to 15 minutes each and then wait 15 minutes to take another one... the cabin has 2 hot water heaters that are plenty big enough for this not to happen. Also the downstairs where the pool table and bedroom was... its absolutely FREEZING down there in the Winter if you don't run the space heater provided. Also the cable on the TV downstairs doesn't work. We have always rented from cabins USA and NEVER had any problems, we will continue to stay with them but will never stay in this cabin again... it definitely needs some maintenance done.

What an awesome place to view God's creation! We spent 3 nights at Great Aspirations with a group of youth for a church retreat. The accommodations were amazing. The cabin was clean, spacious and everything was as advertised. The location was easy to find and we enjoyed the pool for part of one afternoon. The biggest problem, if you could even call it a problem, was that the kitchen was small when you are cooking for a large group. Nothing that cannot be worked around, but something you should consider before preparing your meals! I would recommend this cabin to anyone and I know an entire group of youth looking forward to a stay next year again!

I have used Cabins USA for 5 years to book youth group retreats and have always been pleased. This cabin was nice, clean and offered just enough room. It does, however, need some updates with the sofa bed mattress’s. I am certain I will book this cabin again!

My Husband and a few friends rented this cabin for my husbands 40th Birthday. This was by far the most wonderful experience we’ve had. Everything was perfect and the cabin was near clean and cozy! I’ll be sure to rent either this particular one again or some other cabin from cabin USA!

I did the early check in last year but this year you wanted a photo of my card and licens and i dont do that. Other than that we had a grate time. Leon A

Great cabin. Wonderful location. Pool was lots of fun for kids.

We have used Cabins USA for years, but for a family with small children this is our favorite cabin so far. Great location, fun game room, comfortable for 4 adults, 2 kids, and probably more.

My wife and I spent the weekend of the January 25 2019 here for our 4 year wedding anniversary. First night we had almost no heat as a capacitor went out in the blower motor. They brought us a space heater for the night and had it fixed while we were out the next day after that it was fine. The cabin was clean and neat and very cozy. When we checked out I mentioned not having the first night and they sent us a voucher for a few nights stay! I will most definitely use the company again.

Our stay was wonderful. Close to town yet far enough out we could enjoy peace and quiet which was great. Staff was very friendly on check-in. Cabin was well stocked with towels. Needs update on pots and pans but all other dishes were nice. TVs were a bit small for space especially in bedroom but we didn't watch much anyway. Overall we had a great stay and would definitely recommend.

Awesome views! We saw a bald eagle soaring in front of the cabin. Looks just like the pictures. Very comfortable and enough space for everyone. Only negative is the pool was very shallow. Doesn't mention pool depth on website. Close to everything. We will be back!

I rated the amenities a 6 because the indoor pool never got warm enough to use. It remained ice cold my entire stay even after mantience serviced it. So we didnt get to enjoy the indoor pool at all. Other than that the home was Beautiful and clean. The service was awesome.

Our youth group loved this cabin. There was something for everyone to do. Plenty of room. Would rent this cabin again.

Nice little cabin located between Gatlinburg and Pigeon Forge.
Pros: Extra half bathroom comes in handy.
High speed internet is fast (speed-tested close to 200MB/s)
Bed felt new / mattress firm, not worn out.
Nice location to both Pigeon Forge & Gatlinburg
Quick response by staff to our needs / fix discrepancies.

Cons: Small parking space.
Parking space on one heck of a slant (parking brake better be working well).
Privacy- Windows and back porch/hot tub area located directly in view of other cabins that set higher.
Master bath a little cramped (especially toilet).
Kitchen items (pans, knives, spatulas) low quality.
Outdoor "park-style" grill on the same slant as parking, makes its use a pain.

The only issue we had is that the Wi-Fi hardly ever worked and the ability to watch all TVs at one time . The cabin and the amenities were amazing. We will stay there again !

Our family had the most amazing time staying at this location. We have decided this will be the only cabin we will stay when We return. Thank you

We had a wonderful time! Family gathered together to celebrate all our birthdays . The cabin was beautiful and spacious. The hot tub was not hot but really was only thing we can complain about. We will be back!

We have stayed with Cabins USA several times the cabins are great and location is excellent. There were a few small issues that they quickly came out and addressed. It was a great weekend and our group enjoyed it very much. Only suggestion I would have is to have extra towels and trash bags on hand. Instead of needing to call to get them. Other than that Cabins USA is a great company and great service. Will and would use them again.

Awesome weekend with our youth group

Everything was just as expected and then some. Great location with no steep hills or tricky curves. Couch was uncomfortable and the tv in the living room and master bedroom was kinda small. Other than those small things, everything else was great. Would definitely stay here again!

Very easy process to book a last minute trip for my husband and I. Great prices and super nice staff! Super clean cabin. Our only complaint was that the water smelled like eggs, but I believe that must be a common thing in the area.

This is second year we've stayed at Dreamland. This cabin is listed with CabinsUSA. My entire family has enjoyed this gift from my mother for Christmas. Everything with these visits were nice and enjoyable. There were a couple issues but were handled by the staff. We were looking forward to a third year but the prices have gone up over $100. For admistration fees cleaning fees so this is our last time. I know if you rent this cabin you'll enjoy it.

we enjoyed our stay there. We had a few minor problems that was handle quickly.

The cabin is in a great location and it was easy to find stores! There were 15 people in the cabin and there was enough space. But this particular cabin needs a little TLC because the refrigerator did not get cold, a few of the televisions did not work well because the HDMI cable needed to be replaced, the cabin needs to be dusted and looks like it has not been dusted in areas of the bedrooms over some of the railings, mirrors, wall decorations, the blinds, around the kitchen and the curtains need to be washed. One of the jacuzzi tubs in the bedroom on the 3rd floor needed maintenance and when the tub was turned on there was a lot of black particles released from the jets, so they need to be cleaned as well.

This cabin is amazing. Great value! Super clean, very close to the strip, and semi private. We will definitely be staying again soon!! We loved it. I always use cabinsusa for our stays in pigeon forge and Gatlinburg. This is truly my favorite cabin yet!

This was my first time ever staying in a cabin and it was magnificent. I was able to surprise my boyfriend with a 4 day trip. And we had a blast. He loved it!!! I will most definitely be back soon.

Very nice cabin and the price was very affordable I did stay here again with no problem.

This was our second time staying at this cabin. The cabin was great except for the ladybugs that were abundant. They were mostly on the lower level rooms which made it uncomfortable for the guests sleeping in those rooms. They were even coming out of the big screen television. While we understand that ladybugs are releaseyin the area, we pay too much money to have to sleep with them. By no means am I bashing the cabin because we liove it but don’t want the ladybug effect.

Everything was beautiful , house is amazing super big & clean only problem we had is the hot water would run out very fast so most of the time we all had to shower with very cold water

The cabin was fantastic very roomy and well stocked! The only issue we had was the parking . We had 6 adults and 2 kids so we had 3 vehicles one parking spot was good but the other one was horrible to get in and out of also had to park third vehicle above the cabin on side of the road . The drive way is extremely steep we had to put our vehicle in 4 whee drive to get it backed into the difficult parking spot . Also the heating unit messed up we left it on 70 degrees came back and it was 93 in the cabin it did this twice ! Other than that our stay was great

We planned a friends trip with a party of 10. From the pictures we were excited to stay in this cabin and be together. The express check in went smoothly. Got an email the day before with the access code for the cabin. On arrival everything was clean and so spacious. The view from the balcony was stunning! With rocking chairs to watch the sunset and sunrise behind the Great Smokey Mountains. The cabin is literally at the top of the mountain. About a 10 min drive to Ober Gatlinburg. The driveway to the cabin is a bit scary at first because of how steep it is but you get used to it very quickly. Great place to stay with a large group. Highly recommend!

Our stay was our 11th year in a row staying in Pigeon Forge for a girls weekend and this cabin was by far our absolute favorite! It had everything we needed and more! So roomy and comfortable for the 5 of us to stay in and relax for a few days! I would stay here again! Over and over. And the ability to check and also check out by using my phone?!?! Top notch service!!! Thank you!

Loved everything about this cabin and will definitely book it again!

We had an amazing weekend! This cabin has everything you need and the booking process was so easy!

We have rented many cabins from a "different company" through the years. We always had some kind of issue with the cabin. Usually something to do with maintenance and things that were not functioning. We try to come to Pigeon Forge every year. This was our first experience with CabinsUSA and we are very pleased. I will never rent from that other company again. Everything was great the cabin was perfect. the check in staf were friendly and professional. I did see a complaint from a different guest that stayed in the same cabin about the water in the hot tub. The water on the mountain was very high in mineral content and caused even the toilet that we didn't use on the third level to turn brown. This is typical of well water and the hot tub was perfectly clean when we got there but on the third day the bottom was a little brown. The housekeeping and upkeep of this cabin is second to none. It was spotless when we arrived. My wife and I work for a resort She is the executive housekeeper and I am the director of rooms. We know a little about the hospitality business. This cabin and the company that manages it are top notch!

What can I say this cabin is a Spectacular View that had friends ready to come back to it the following weekend after we left.
Everyone loved it... the only thing was parking we had 5 couples and the driveway in there is a 😕cause you have to come in at a angle otherwise you will scrape the bottom of your car. We had some very minor maintenance but their maintenance man was on top of it...plus the manager called to follow-up. Other than that it was a Super weekend with excellent for a boring Superbowl weekend. Thx you Cabins USA.... P.S. It is GPS friendly. ✌🏾👍🏽

We arrived early and wanted to check into our cabin at 11 am. so we went to office and we were greeted by two employees The one employee that was assisting us was very rude and stated we could not check in early even after we offered to pay for the extra day. Who in their right mind would turn down money I’m sure the owner of the cabin would not appreciate that. After leaving the office I contacted the 1-800 number for the cabin. Explained to her what was going on and the representative let us check in without a problem after us paying for the extra day. She was very apologetic for the lady at the office rudeness Cabin was amazing enjoyed it a lot but doubt I’ll use y’all again due to the rudeness cause I can take my money elsewhere. Certain staff needs to be retrained on how to take care of customers and their needs

Nice location to everything, very quiet probably do to the off session. Will look forward to staying again in the future. Thanks for everything.

The cabin was amazing only thing I will say is bring a small heater the rooms did get chilly at night but other than that everything was perfect looks exactly like the pictures I will definitely book with Cabins USA again

We loved our stay will visit agian and agian thank you

Everyone we worked with from check in to maintenance was so very nice and helpful. The checkout via text was a little confusing. You have to include a 1 before the areacode, and it was not printed that way on the paperwork I received, they gave us lots of coupons for area attractions, but they were all expired. I loved that the cabin had a big enough dining table for our group of 9, but there was not enough seating in the living area for everyone. The beds were very, very uncomfortable.

This is the second time we have stayed in this cabin. We love the location and even the steep road leading up. Very private and romantic. However, when we arrived the cabin had not been cleaned after the last people stayed there. The counters and sheets were dirty and all towels piled up in the bathroom. My fiancé and I had to wash all of the towels and sheets, and even go to Walmart to buy a few towels so we could enjoy the jacuzzi or hot tub on our first night. We got into the hot tub and it was extremely dirty and brown. We always expect to shower after getting in it but this time we couldn’t stand it. We considered dumping it and refilling it ourselves, but there was no water hose. We were up until 2am so we could sleep on clean sheets. The next morning I had received a welfare check from Paulette, one of the ladies at the CabinsUSA office. I called her back and told her what we had been through the night before. She was very apologetic and nice. She said they had just switched cleaning companies and that cabin may have been skipped. She refunded us the cleaning fee of $67. Honestly, I would stay in this cabin again, but there will be a call before I arrive to make sure the cabin and hot tub have been cleaned.

The location was perfect, we loved that it was in the middle of both Gatlinburg & Pigeon Forge! The cabin was nice, spacious enough for three people. However, we were disappointed that neither of the gaming/arcade systems worked; this was the major reason we picked this cabin so our son could have something to do. Also the hot tub, the first night the temperature was good, but the jets didn't work. Our second & third nights the temperature didn't get above 80 degrees, so we were unable to use it. This was a huge disappointment. Staff were quick to address any issues, we had a problem with our shower curtain liner and they quickly resolved it. Overall I would give this cabin a 6/10, if the gaming systems & hot tub worked it would be perfect, but this two things were major for our stay.

The cabin was clean and nice although there were some cobwebs on the light fixtures. The video game upstairs did have a disconnected glass from the game but was still playable. The beds were very hard in all three rooms. The trash cans that held the trash outside were not quite big enough to hold all the trash . All in all the trip was very nice, nice location beautiful scenery nice cabin. We will visit again.

I have used Cabins USA for several years. Everyone is very Nice and every Cabin we have ever stayed in is always clean and we Always enjoy our stay.

I absolutely love using CabinsUsa! Second time and will for sure keep using and recommending! Never a disappointment!

We recently stayed here for a girls trip, it was 5 of us total and the cabin was nice and cozy, especially the master suite. I would stay here again. We had a good time, the hot tub came in handy. We didn’t use the loft as we aren’t pool players but it is a nice amenity to have. We couldn’t get the fireplace in the living room to work or the tv in the smaller bedroom but everything else was fine. The only other thing was the driveway, it was a little nerve wrecking getting in and out with a minivan but we made it happen. OverallI would give it a 9 out of 10.

Enjoy the stay but 2 thing: the person that check us in said it was no exact address which was a lie we seen the address when we pull up to the cabin... GPS the location and it pulled up! Also the fireplace did not work in the game room downstairs but we was warned after we book the cabin... maybe we should have been accommodated for that. Other then that I really enjoy the cabin I will be returning.

Cabin was nice. The living area needs a new couch. The fireplace seemed to only work sporadically on the timer. Several of the board games are missing pieces and the pool cues need new tips and some extra chalk. The driveway is rough to get in and out of, but wasn't too bad after a few tries. Location is close to town and Gatlinburg, but view of school from balcony takes away from the secluded feel. Bed is super comfortable! All around good experience

We rented the cabin for a College & Career Retreat for our church. It was the perfect size to accommodate our group of 12. We enjoyed the close proximity to the Parkway. While we did not get to enjoy the ammenities due to it being the winter season, they did look very nice. It was perfect for a weekend get-a-way!

The cabin was very relaxing, had a great time and really liked the location.
I do have two complaints though,
1 we had to wash some of the cookware before we used them.
2 we where unable to use the jetted tub.
I ran the water in the tub and when I turned the jets on a lot of nasty stuff came out of the lines and was floating in the water.

Beautiful Cabin with an AMAZING view.. let me just say that a 4WD is needed to get up the mountain to the cabin but once you arrive you will see why the cabin has the name BreathTaker. I was a little disappointed with the Theathre room... the first night the DVD player wouldn't work but we found this out after renting 6 Redbox movies.. after someone came to repair that on our last night the Lamp for the projector kept going out.. the upside is they sent someone out with a few hours but they did not have the lamp in stock. The manager gave us a credit for the loss of that amenity.. I would highly recommend this cabin to everyone... we will book again next year!!

The cabin was amazing. The only thing that could’ve made it better was that the items in the kitchen the more suitable for larger groups. When you’re cooking for 20+ people do you need larger pots and serving items The cabin was amazing. The only thing that could’ve made it better was that the items in the kitchen the more suitable for larger groups. When you’re cooking for 20+ people being made larger pots and serving items

I love the house !!!!!! It was 16 of us and 8 out of the 16 are couples. we fix perfectly there were a few hiccups to the cabin one there was a lot of little bugs didn’t bother me but some of my cousins had problems with the bugs because they were in the beds it’s ladybugs. But when I called into office for any little thing they were so fast I want to give a whole shout out to the maintenance guy because he made our vacation keep moving every little hiccup he was there he was we tried to get him to party with us but you know he was working and he really handled every little thing in a timely fashion so it didn’t even matter that they were a little hiccups . Over on it we were in love with that Cabin we had no noise complaint and we were kind of loud even late we were still out and we had no noise complaint everything was perfect the only other little thing we tried to have more of a fancy little dinner at the table and things in the kitchen need a little update because the table was really raggedy but outside of that everything was wonderful I love the cabin I will come back to the cabin because all we did was throw a tablecloth over it and act like it wasn’t there but you know for the money it should’ve been you know better than that table it was like really raggedy and things like that but overall love it we definitely come back again

We love you Cabin USA - The Squad

I want to say that the staff at Cabin USA was AWESOME!!! they went out there way to make sure our stay was the best, and Management called to check in on us to make sure things were going well for us and I thought that was great.

absolutely loved the cabin. i have stayed at 5 different cabins usa cabins, each time i say this 1 is my favorite cabin,
i have never been disappointed. a bear traxx and a bears view my most recent are both great, the mountain steep
grade is a little extreme and intimidating to some drivers, but other than that no complaints, thanks cabins usa
and the staff always great!!! you guys rock!!!!

The cabin was very clean, and beds were comfortable. The craftmenship of the cabin was beautiful. I will definitely rent this cabin again.

This cabin was everything I wished for on my "first cabin" list! My husband treated us to this mini vacation for our 2 year anniversary and it was amazing! This was my first time "going to the mountains" and it will NOT be my last! I only have minor complaints which can be corrected easily. 1- There was no designated table to eat your meals, only at the bar which sat 4 people. If you have the 6 that it holds, 2 people will have to eat sitting on the couch. 2- The cable in the downstairs bedroom would not work. I'm sure if I had of notified maintenance, they would have corrected it just as they did for the light bulbs and fireplace. They were very timely with our maintenance request. 3- There are a few decor pieces that needed some much needed dusting, You can tell that they had been there for a good while but just need some attention to make the home a bit more fresh. 4- The driveway is a booger!! It's expected since we were on the side of a mountain but please be prepared!
Other than that, everything was AMAZING! I would recommend CABINS USA to anyone who's looking a great price and a great location!

The hot tub quit working while there the last night they had someone come out about 5 hours later he fixed it the light wasent working he fixed it too the jacuzzi was very dirty had to fill and drain alot and wipes filth out after each drain.the bed was super comfortable the pool table was very bad the banks were crushed and the whole table had a lean it seemed like.overall I'd give it an 7 the pool table made me not wanna play and the jacuzzi made us not us it.

We loved how cozy the cabin felt. Especially enjoyed the fireplace and hot tub! Also, liked the convenience of the location!

Cabin was very nice, but there is a noticeable hard water stain on most of the pool. A couple of the sinks were stopped up, but CabinsUSA was very quick to send someone to fix it. We had a great stay, and the pool was warm and very fun. Loved the hot tub, but the outside fireplace was not working. We didn't discover this til our last night, so we didn't bother having them come out to fix it. Theater room is nice, but we ended up using the living room to watch TV. The recliners are so comfy we just couldn't convince ourselves to leave them!

I loved it nice view so peaceful it was everything

I really enjoyed my stay here. I can't wait to come back again. Beautiful cabin and great spot to be in close to the main roads.

Huggable hideaway was amazing. It came with a pool table and arcade. It was perfect for what we were looking for. There was only one problem when I checked in I was given a bigger and much nicer cabin but it wasn’t mine lol. Accicedents do happen. My only complaint is that I was g able to reach anyone right away but it the problem was resolved. I will be bringing my children back for spring break. Great cabins and staff

Other than falling out of a chair i had an amazing stay definitely would reccomend a stay here for anyone it was like a home away from home loved it an definitely will be back

The website is a little cumbersome to operate but otherwise a great experience!!

The cabin had a spectacular view from the deck and bedroom! The cabin was nice and we enjoyed our stay! Only a couple of issues that I would like to address. My husband wanted to check out the jacuzzi tub before he got in it. He added some water, ran the jets, and let the water out. After the water drained out, there were lots of black specks left on the bottom of the tub. I'm not sure what it was. He would not use the tub. The driveway was not user friendly.

We loved it! Perfect location, private, yet close to town. Wonderful weekend stay for our anniversary. If there is one thing to recommend it would LAMPS. There is only bright overheads but a few lamps would be perfect.

This cabin was everything and more. The beds was very comfortable. The cabin was also very clean and spacious for family. We will be using Cabun USA again.

The cabin was very nice but the hot tub could have been a little warmer. It felt like a warm bath.

I would stay again, because of the location...but they would have to fix a few things.... the hot tub never got hot, and the jets didn't work. Didn't get to use that all weekend.... The pool had no heat the first day and half, was dirty and couldn't be used. We called it in.... The maintenance man, who was only there to service the pool and hot tub, but for some reason was in the upstairs bedroom (a whole flight above both). Customer service was great, but maintenance was not. The amenities need maintained better. Don't hype people up and charge them extra for amenities they can't use

Just an FYI....back porch grill does not heat like it should...we had to borrow a ac cable from the downstairs TV because the one in the loft was missing...

We had an awesome weekend and look forward to coming back soon!!! Thank you !!!

Loved the stay. The parking was a bit scary right on the hill. Might have some chalk blocks to put behind the wheels just in case. Hot tub wAs wonderful. We’ll definitely stay again.

Our cabin was everything and more!!! The staff was very helpful when we had issues with the WIFI.. The cabin was clean and in excellent condition. We were close to everything we wanted to do. Can't wait to come back!!

The cabin was great however i received a call on Friday saying someone would be there Saturday to install a new stove and they did not come and as a result we were unable to prepare any food in the oven.