Cabins USA Guest Reviews

Nobody mentioned to me that I couldn’t get into my cabin until 4pm. I saw it in one of the emails after the fact but it would have been nice if at check in the receptionist would have told me that. It was a great experience! I would book again

This is our second time booking Hideaway Heart, and it did not disappoint. The cabin was super clean and lemony fresh when we arrived. The owners have updated the furniture and there’s a DVD player in the living room now. Also the WiFi password is on the router now which saved us from having to call the office since my husband didn’t have it saved in his phone. If you don’t mind not having a pool table, I highly recommend renting Hideaway Heart. The location and proximity to the strip or to Dollywood can’t be beat. Very private but not secluded so you can make a quick run to Walmart if you need to. We call this cabin our second home and will be booking the same one for our anniversary in March. We can’t wait!

Did not like not having a phone. Not good service there unless you walk out to the road.

The only reason the staff got a 0 is because I never actually came in contact with the staff. I did everything online. My first initial thought of the cabin was I don’t like it. Yes I saw pictures but I guess my expectations were really high since it was my first trip to the mountains. After I slept and woke up it grew on me. I liked the fact it has everything you need just like home (kitchen wise). It needed to be dusted better and hair was in the shower. The shower didn’t drain well and I was standing in water the whole time. Also it needed extra towels. It was only two of each one. I had to wash after my morning shower to have it for my nightly shower. Overall experience was good.

Love this location. So close to everything. Privacy and quiet is very much a must for me. So easy for check in and check out. Very comfortable and clean. Only suggestions are to add kureg and blow drier.

We have stayed in a few other cabins but we think by far this was the best. We will be back

Hi,
I was a wonderful experience apart from below points:
1.The showers in the top level king bedrooms are not obvious on how to start them , please put a sticker on the wall or on the bathroom on how to start them as its not what is regularly used in homes.
2. The kitchenwear is very less in quantity as compared to number of people it can accomodate, please increase them.
3. There was no utensils wash liquid and scrubb provided, for sure it should have one.
4. The TVs were not working in the rooms at the basement floors and for the media room tv the remote was not workng and it took time to figure that out.
5. It will be great if the kitchen get upgraded.
Thanks
Amit

The only problem was our dryer would not work, the gas fireplace wouldn’t work, there was a cabinet door hanging,and the rubber under the back door was coming off. I called maintenance the first day. Then again the second day. They they finally came the third day. They took care of everything but dryer never worked right had to dry clothes at least 4 times.

I was more than pleased with our accommodations. It is even better than in the pictures. I can't begin to tell you how clean it was and how enjoyable working with Cabins USA was. I rented through VRBO a couple of months ago and it was a disaster. I will be a CABINS USA renter for life and I rent several times a year. Everything was just as they said and advertised! It is well worth the money and short distance to the main strip. Beautiful views! I had our parents with us who are in their Golden Years and they loved it as well. Thank you Cabins USA for a wonderful trip with our family!

Beautiful cabin, great view. We couldn't have asked for anything better. Very pleased!!!

I really loved the cabin that we stayed in. There was no panoramic view, too many trees blocking it. I did like going in the hot tub at night and using the fireplace to feel cozy. I love the decor, it was just what a cabin calls for and not overdone. Getting to it was not easy and we had to try it twice before we could find it. Not being used to the winding roads, it was a bit scary until you got used to it. I was a lovely experience being in the Smokey Mountains in a cozy little cabin...happily ever after!

Great cabin and loved the location, very secluded. A few small things like, the recliner was broken, poor lighting, games outdated and the pool table had a hole in the pocket where the ball kept falling out, darts had missing pieces and the dryer squeaked. The alarm went off at 6 am in the morning. Nothing that we could see outside so went back to bed. Then alarm went off again about 10 minutes later. We turned it off for the remaining morning. No internet that day. Other than that everything else was great!

We loved the condo, our first time staying in the unit. The view was beautiful, easy to get to, ample parking. Plenty of room for the 4 of us to relax.
The mattresses were not the greatest but it was only 2 nights, so not that bad. There were plenty of towels for our use. There were many dishes, pots & skillets, if you want to cook, which we did not !!
We have rented cabins from you for years, this was our first time staying in a condo & we will stay here again as it is convenient to everything in Pigeon Forge.
Early check in & easy check out is certainly a plus. We enjoyed our stay.

This cabin is fantastic for a small family. It is well appointed, has great amenities, and is very clean. We like the location, which is wooded but not far up the mountainside. The view is woods, so do not rent expecting a vista. The drive to some main attractions is easy but can feel long depending on traffic and what you’re used to at home (Sugarlands Visitor Center ~25 to 30 minutes, Tanger Outlet Mall ~15 minutes, The Island ~10 minutes.) The distance from the Parkway was a plus to us! We tended to not be out during peak hours on the Parkway. With kids too small to do many of the area attractions, the cabin let us have a great trip spending much of our time “home” swimming, playing, snuggling, and picnicking on the porch. We look forward to coming back!

The condo was really nice!! Our only complaint was that the jacuzzi tub jets did not work.

The trees need to be trimmed back. Limbs kept falling on the metal roof late at night waking us up.

The barn was amazing, the only problem was the smell of the water but other than that very romantic.

Cabin was very nice! The view was fantastic. There was a small pine tree that blocks half of the view from the back porch that could easily be cut down. The A/C needs to be checked as it was blowing warm air when set to cool. Other than those two small issues i definitely recommend this property.

Overall it was a good experience. It was difficult finding cabin at night in the dark when I first checked in to cabin and trying to find my way out of the property. Also, fire place did not work in cabin and called office and was told someone would be out during day sometime. When I got back in evening fireplace still didnt work. I called office and was told couldn't get out to my cabin...I complained my stay was only 3 nights and they finally had someone come fix fireplace my last night there. It only took 10 minutes to get fireplace working after he came out at 11:15pm.

Where to start, might as well start with the one hick up. There was a small problem with the dish washer, called and was taken care pretty fast. Also the hot tub is no longer on the deck, it is on the ground under the deck, no big deal but at night with no lights down there, makes it a little difficult to see once the sun goes down. Other then these 2 minor problems everything else was great, very clean and the beds where very comfortable. The cabin was really easy to find, and like most cabins higher up a bit, the road going to the cabin is a one lane road. The drive way for the cabin is one of the longest that I have seen at all the cabins I have stayed at over there years. There is plenty of room, and even has a nice pull out to turn around. The only other thing to think about when booking this cabin is the stairs, with the main floor being the second floor there are a lot to climb to get in. This was no problem for us, but if you have trouble with stairs I would not get this one. Last is the view, one of the best that I have seen(not for long trees growing, but they can be topped) But every day I would sit on the deck for sunrise and sunset, just breath taking views.

This is our 2nd time booking with Cabins USA. However, the cabin was not as clean as expected. Some of the dishes were dirty. Under the couch cushions there were French fries, candy and crushed chips. Both times, the jetted tub did not work. Last year the water leaked from the knobs and this year the cold water handles was broke. I was really looking forward to soaking in the tub, especially having arthritis. There were light bulbs missing from lamps. The hair dryer didn’t work. I did love the cabin and the fireplace outside! Amazing! Location was perfect!

The cabin was great. We loved the game room. The only improvement would be to have a better Mountain View. The view is of the woods. I like how the cabin isn’t right next to anyone else so you have privacy.

The cabin was just what we were looking for. It had everything we needed. It was very clean. We will definitely rent this cabin again.

My husband and I booked A Beary Special Place because we wanted a quiet getaway...we were not disappointed! Tucked in a wooded hillside, A Beary Special place was exactly what we needed to recharge! The cabin was cute, clean and comfortable. The wooded view from the back deck was so peaceful. We enjoyed soaking in the hot tub each evening in the quiet solitude. We were very pleased with this rental and especially appreciated CabinsUSA express Check-in and Check-out !

We had a wonderful time, the cabin was everything we expected and more. Staff was pleasant to work with and checked with us to make sure everything was satisfactory upon our arrival. Thanks for a great family vacation

We originally checked into another cabin (2 Tranquil 4 Words), which was not very well cleaned or maintained. There were a number of issues with that cabin, which I listed and took pictures of to send to Cabins USA. However, I will say that Cabins USA did an excellent job of responding to my concerns and moving us into a beautiful cabin (Tranquility) that was very clean and well-maintained. I was so impressed with the staff at Cabins USA and how they worked to resolve our concerns that I would highly recommend Cabins USA in the future.

I do recommend you get a cage for the trash cans at Tranquility because I saw three bears in my yard on Thursday night and on Saturday morning my trash cans were knocked over and my trash was scattered across the street.

Every thing was very good with the exception of the bathrooms. They really need a major update! The tubs and showers are in real poor condition. The rest of the cabin was great! The view was fantastic, great location, great beds!

This was our second time to stay in this cabin, and overall we were very satisfied. This year it was like coming home. There was a problem with the hot tub. The breaker would trip and wouldn’t reset until the next morning. And there was a leak under the sink in the bathroom off the kitchen. We had to place a bowl under it for our stay. As always, the trip seems to end too soon.

We had a very nice stay. Very relaxing .

We enjoyed our stay at view topia falls. The cabin was beautiful, the view was amazing. The drive to the cabin was a little scary. The cabin could have been cleaner. There was candy on the floor, cracker package under the couch, and dirty sock under the bed. Otherwise we had a great experience.

Very close to Gatlinburg, yet secluded with no outside noise. We all slept like we were at home.

We had a wonderful stay and were delighted with the cabin. We will definitely be back. Around 1:30 PM on the day we checked out we realized we left my 3 year old daughters tablet in the cabin. I called and spoke to Tiina to see if anyone had turned it in. No one had turned it in yet. I asked her if we could go by and look for it. She allowed us to and it was there. Excellent customer service. Her actions ensured we will use Cabin USA again.

The fireplace never worked after calling a couple different times. They finally sent a guy out and he couldn’t get it and was suppose to order a part. They then called and asked about my complaint which they said it a the tv not working. Didn’t seem like they knew what was wrong. Check out was at 11 and about 1030 a guy shows up and gets it working without the part. Really frustrating when that’s the reason I booked the cabin in the first place. Overall a nice and clean cabin and enjoyed my few days away from life.

Great cabin and great stay. Felt very homey!

For your use:
Bathtub in main bathroom. Standing in ankle deep water while showering. Took at least an hour to drain.
Sinks in bathroom with jacuzzi drained slowly.
Front door and rear door need adjusted to close correctly. Will eventually damage door or frame.
Under couch should be cleaned. There was a breast pump accessory and an old sucker stick. Amazing what grandkids find.

Cabin location was great . While at the cabin you'd think youre far away from the hustle and bustle location is quiet with a great view to wake up to and drink your coffee. When youre ready to get going pigeon forge is literally just 5-10 min down the road perfect for a vacation

Very nice cabin but was disappointed because the sulfer water. Wish I had been told beforehand.

Great cabin!! Very clean and the space is perfect for everyone to sit around the kitchen table and living room together. Loved that there is a private bath for each bedroom. Location is so close to everything and doesn’t take long to get to the parkway. We had a great stay and would definitely come back.

One Bathroom was choked and one has broken tap. Rest all things are good. Nice location and the cabin was awesome. We enjoyed a lot.

Our stay was great. My wife and me really love the the house. We are going to rent it next june for your summer vacation for 7 days. Only problem we had at 1st was beds were not made. But your staff took care of it in a timely manner.

Me and my Friends really enjoyed our stay and we will definitely be back soon!!! The cabin was awesome and not to mention my Boyfriend proposed to me while we were there it was so beautiful!!!!!!!!!! Thanks Cabins USA see you real soon

View was not like shown in pictures. Also the cabin seemed smaller than pictured. Overall it was clean and was a place to sleep!

We really enjoyed our stay. The cabin is alittle out dated and could have been cleaned more but over all it was fine. We loved how close it was to town and we even had a bear come on the front porch one night! Thanks Cabins USA for another great vacation!

The cabin was absolutely beautiful and very comfortable to stay in. The only thing I found that was an inconvience was that there wasn't enough pots and pans, other than that the cabin exceeded my expectations...I would love to stay at bear den again in the future.

The Cabin itself was AMAZING. We had lots of nice amenities & things to do inside. The rooms were very nice & big but we couldn’t watch tv unless we pulled up a chair close enough to see. The rooms & beds are ENTIRELY TO LARGE & SPACIOUS TO HAVE 19” TVs. They don’t have to be expensive TVs but for the amount people pay to rent this cabin they should’ve been updated. Even the living has a small tv sitting on the fireplace that really just looks like a picture frame on the mantle. The beds were a little hard but nice and we noticed a few roaches coming from behind the stove & on the counter in the kitchen. Most definitely needs pest control to come out & spray. Overall I would rent this property again with the fix of those minor issues. Thanks!

I loved this cabin. The location was so close to the attractions and not hard to access at all. Cleanliness received a 5 because even tho the beds were made and towels were clean, there were cobwebs and dust everywhere. It needed a deep clean. The spa doesn’t heat up past 70 degrees. The beds are so comfortable. My favorite from any vacation home. Check in time should be earlier, as someone from out of state we were ready to go in as soon as we arrived around 2PM and the cabin was ready. Overall, CabinUSA is a great company very easy to handle and very nice whenever help is needed. The cabin is great just needs a deep clean.

Very Beautiful cabin. It is seriously perfect for two people and the view on the back porch is to die for. There is something no one else mentioned in the previous reviews, and that is the driveway. It is a lot steeper Then it looks in the photos. Just make sure you have the right vehicle.

We loved our cabin! Beautiful place and felt like the comforts of home. Everything was ready for our stay. The location was perfect! The down side to our stay was that our children wasn’t able to watch tv the entire stay even after maintenance came out. There was no signal to the dish. It was unfortunate for three little ones. Another thing that we notice that wasn’t appealing was the carpet needed to be cleaned. After our 1 year old ran around for a short period of time her feet were so dirty. The supervisor I spoke with was amazing and actually cared! Other than those two things that are an easy fix our stay at this location was awesome!

We love Cabins USA! My family has used them for years and I honestly can’t say there has ever been a time when we were just unhappy with the service or cabins. This particular cabin “Mountain Glory” has probably been my favorite so far. The location, and the way everything was set up in the cabin was just outstanding and beautiful. It’s worth every penny. We will definitely be back. If you’re considering Cabins USA, do it! You won’t be disappointed.

The cabin was great. The view was amazing. The road to get to the cabin was very good. It was very convenient to all the attractions. The only complaint we had was there wasn’t a can opener (we purchased one so there is now) and no dish towels or dish cloths. There were plenty of bath towels but none for the kitchen. Overall it’s a very nice cabin and we enjoyed being there for a week.

The only flaw to the cabin was that the upstairs fireplace was not working. Other than that, it was perfect!!

Wonderful

bugs on the counter,needs sprayed for bugs/ floor need more cleaning/toilet needs repaired/more maintance .other then that we enjoy our stay .and will be back.

Very nice! Will be booking this location again!!

I had a wonderful time and will look foward to visiting again in January.

The home is beautiful. It is a bit out of the way but nice and quite. The beds were not very comfortable to me but that is only because I like soft mattresses. The joy stick on the video game is broke and won't move to the right. The bedrooms with king size beds also have pull down beds in them. So if you have a lot of people and want privacy in your room you may want to opt for a smaller bed. Over all it was a great place to host a weekend for the girls.

Beautiful cabin with probably the best views of the mountains that I’ve seen with staying in a cabin. Location was good and regardless there is cabins around it still felt somewhat secluded. We had a couple of minor issues and that staff was courteous and prompt with addressing them. Example, there was only 2 frying pans for a family of 11 and they brought a brand new set to us. Each bedroom was very large and they all had their own restroom which is large also. All the bedrooms have their own exit door to the balconies. The main floor has the kitchen with a large table for 12 and 2 bedrooms on that floor. The stairs up had the living room with additional 2 bedrooms. The stairs down from the main floor had the game room with 2 bedrooms. Then there is stairs down from that that has the indoor pool and hot tub on the deck. Very updated well kept cabin. I would definitely recommend especially with children due to all the amenities.

The staff at Cabins USA is always very kind and helpful. We had an issue with the WiFi not working; not usually a big deal but our son has online classes. We called Cabins USA and were advised to call the HOA because that's the WiFi service provider for Gatlinburg Falls Resort. It is an open network. The HOA representative was extremely rude and unhelpful on the phone and refused to help since we rented through Cabins USA and not Gatlinburg Falls Resort. When I reported this to Cabins USA, they kindly sent out a service technician to try to see if there was anything they could do. There was not. The service technician also called the HOA to tell them of the problem and they wouldn't help him, either. We enjoyed the cabin other than this and will absolutely use Cabins USA in the future but will not be staying at this particular cabin again or any other cabin in Gatlinburg Falls.

This cabin was PERFECT for our family of 5! Our daughters shared the queen bed in the second bedroom and our son used the pull out couch to sleep at bedtime. The bedrooms and bathrooms were VERY spacious. The cabin was clean and homey and THE VIEW, THE VIEW, THE VIEW! The two decks provided a perfect spot to sit and take in the mountains. We did the express check-in and check-out which was super convenient so we could go straight to the cabin. Definitely a bonus. We will definitely be coming back to this cabin!

Perfect view,
Easy to get to from town
Only about 15 mins to pigeon forge.
Home was clean in order and ready for our arrival.
Sheet should where clean and soft .
We will definitely be staying here next year.

Our original cabin was Grand Pinacle, which was very dirty, smelly, musty, falling apart. The floor on all floors, including the deck, were unstable. This cabin should not be rented out until updates are made. Christine was very helpful and made new accommodations. I have always used USA Cabins and never had any issues until now. Thank you for a quick resolution.

The cabin was very nice and in a good location. Booking and check-in was a great process. We stayed four nights-Wed thru Sun AM.
We did have an issue with the hot tub and also the natural gas ran out on our second night. The hot tub was not working upon arrival on Wednesday. We called on Friday AM about it and it was fixed some time on Saturday. We also reported the gas out on that Friday AM call and when we left on Sunday, there was still no gas. The gas being out only affected the beautiful fireplace between the living room and the master bedroom which we did miss our last two nights. These two issues did not spoil our stay in a way that would cause us to give a negative review as everything else was fantastic!

The Fishin Hole is a spacious cabin with a great layout offering much privacy on 3 separate floors. The location is excellent. Parking is very easy, on level ground and is very spacious. We easily parked 2 tahoes with room for atleast another vehicle. The resort area is nice and feels safe. With that said, the cabin has a few issues that would greatly improve it. First and foremost, the beds are absolutely horrible and I can sleep pretty much anywhere. They are the hardest beds we had ever tried to lay on. I don't think it's that they are old, they are just outrageously hard. The brown leather loveseat in the great room is extremely worn with tears and looks awful for such a nice cabin. The fireplace would not come on in the top floor master suite and the exhaust fan light was out in that bathroom. Water pressure was good and never ran out of hot water. Porches needed a good cleaning too but we could live with that. Honestly, if beds were better I could live with the rest of it and would rent this cabin again however not until this would be done. It did appear that all the flooring in the cabin has recently been replaced. On our last night we are thinking a bear got in our outside trash container because it is very large with a large pretty heavy lid and by morning the lid was thrown off and both cans were thrown out of the container and garbage thrown everywhere. We did our best to pick it all up from the porch but couldn't pick it up all down the mountain. It would have been hard for a small animal such as a raccoon we think to have done this. We had hoped to spot a bear . Too bad we didn't if that was the case. I am sure we would have been shocked though to find a bear on the porch. As always, Cabins USA is great to work with and we highly recommend them as we have used them for years and stayed in numerous cabins.

The door was a little hard to unlock at first but then we figured out you have to turn the lock after putting the code in. We had such a good time! The cabin was very clean and cozy! The views from either balcony was amazing! We will definitely be back for another stay!

The cabin was clean and nice. The decor was very cute. The location was convenient. The beds were very comfortable. Our only complaint was there was an odd odor from the hot tub - almost a moldy smell, even though it appeared clean - the smell was awful and after the 1st use it prevented us from using it any further. Otherwise the cabin was great and our stay was enjoyable.

We had a great family stay! Plenty of room and comfort. Great location to numerous attractions and amazing Mountain View’s !! Kids loved the playground located right next to the cabin. Looking forward to returning.

WE LOVED THE CABIN AND THE LOCATION. MY ONLY ISSUE I HAD WAS THE DIRECTIONS LEFT OUT ONE TURN. IT TOLD ME O TURN RIGHT ON WEARS VALLEY, THEN LEFT ON TRAPPER RIDGE WAY. AFTER DRIVING 6 MILES UP WEARS VALLEY AND NOT SEEING TRAPPER RIDGE WAY, WE PULLED OVER AND CALLED THE OFFICE. AT THAT TIME THEY TOLD ME TO GO BACK DOWN WEARS VALLEY AND TURN RIGHT ONTO LOST BRANCH RD THEN LEFT ON TRAPPER RIDGE WAY. YOU NEED TO CORRECT THE DRIVING DIRECTIONS SO NO ONE ELSE GETS LOST.

We had a great time. The cabin was great, but really needed to be cleaned better than it was. A lot of cobwebs and floors and shelves we not very clean. Cleaning folks just need to do a better job. Parking is limited at this property, but the location was perfect. Fantastic WiFi!! Overall, we were very happy with our stay and would recommend “A Beary Special Place” and stay again.

Was everything we wanted! Very clean! Felt safe. Best check in and check out service. Private but yet close enough to pigeon forge. Will definitely be coming back and bringing the family.

Secluded, yet minutes away from all the buzz. Perfect place! Totally enjoyed our cabin!

We both enjoyed our stay in this adorable cabin and hope to use Cabins USA again in the future. We found it much more relaxing than staying at a hotel.

Great little cabin, we stayed here in October, just beautiful. Plenty of room, for 2 people. Quiet, nice location, not far from town. Road was a little narrow, but we made it with a 4 door pick-up with no problem. We would definitely stay here again.

Has a wonderful stay!!

The cabin NEEDS a new couch it was the most uncomfortable couch Ivv ever sat on, it’s absolutely in need of a couch that isn’t wore out. One of the burners on the stove didn’t work. The drive way is so tricky and probably a little dangerous in the winter time. The cabin has severe carpenter bee damage and it makes some of the support beams look sketchy. The jukebox was broken. These things are just things that need to be kept up and updated. And the step on the front porch is unlevel and tricky so watch your step! (Especially in the colder months when there’s ice and snow) They arent deal breakers but it’s so important to have a perfect place to stay while on vacation or in our case our honeymoon. The cabin was really homey and cozy. The hot tub was so wonderful to relax in and the bed was absolutely perfect to sleep on. The pool table was really fun! I like how big the shower was down stairs! The jacuzzi was perfect! I love how the cabin was open between the kitchen and living room! And it wasn’t to far away from town! (In my opinion)

The cabin was beautiful and everything was nice and clean and very comfortable.
Great arcade room!

This was the first time I have stayed at this property. It was a teriffic experience. The view from the 7th floor is amazing overlooking the mountains. The fog as it would rise on some mornings made the mountains look even more majestic. The rooms were spacious ammenities were great, everything in the kitchen that you would ever need. I will definitely be using CabinsUSA again in the future and strongly recommend them. The value was great and compared to any of the hotels in the area, Mountain Veiw 2704 beat them hands down.

The cabin was beautiful. The privacy was great. Location was nice. Not far from pigeon forge or Gatlinburg. We did however call on Wednesday evening about our fireplace not working, they said someone would be up that evening or the next day to turn it on, because of thr late fall it hadnt been turned on yet. The next evening when we returned to the cabin, and the temp had dropped to around 40, really wanting to use the fireplace, it still had not been turned on. Arpund 9:00 pm someone from cabins usa knocked on our door to turn it on, it wad too late, we were already ready for bed and leaving the next day. Other than that it was a good stay.

We loved this cabin so much that we have already booked it for next year. The 1st night it was so windy that the cover to the hot tub blew off and the tub got dirty. We called cabins USA and they immediately came out to clean it. The location and view was absolutely perfect. However we did have a couple of issues. The living room tv and DVR need to be upgraded bad. The tv had a very poor picture quality and the DVR didn't work at all. The cabin was badly infested with some sort of Beatles. We actually bought a broom to sweep them every night. This wasn't too big of an issue but would love to not see them when we return to this cabin next year
Thank you cabins usa for another great vacation rental

Several things needed attention on the property. The floor in the doorway of the bedroom and kitchen area is super soft and seemed to get worse while we were there. The lint filter in the dryer needs to be replaced, it was broken. The cabin had spider webs over the tub/mirrors and seemed to have dirt build up in some corners (mainly doorways at the threshold). Dishwasher had not been unloaded when we arrived. Bed linens kept coming off the bed, I'm assuming a little too small for the bed. The mattress protection needs to be replaced, it was ripped. Could have been the cause of the sheets not staying on the bed. The shower seemed to have mold...pretty bad around the edges and temperature knob. The hot tub worked the first time we used it but the night before we left, it had no power.

Sorry to complain...CabinsUSA has always been a wonderful company to rent from and we would use you again but the cleaning company needs to pay closer attention to the details and the chalet needs a little TLC.

Check in and out was a breeze and we loved the selection of cabins with your company. See you again soon, I hope!!!

We have booked through Cabins USA before and love the ease of booking. The cabin we normally stay in was already booked up so we looked around the site for another property. First, let me say that the view is AMAZING!!! That is what drew us to this property. Upon arrival, we found that the cabin was tidy, but a same day as check-in cleaning would have been great. It appeared that the cabin was cleaned after the previous visitors stayed, but when we got there, we found dead ladybugs everywhere and there was some dust on the dressers and furniture upstairs. Again, I think this is just because it was cleaned a few days before we arrived when the previous occupants checked out. Not a huge deal, but something we did notice. Also, the hot tub was off when we arrived, but a quick look in the visitors' experience book let us know that we needed to flip the breaker. My husband called maintenance who told us that sometimes with a hot tub, the breaker will flip, but a note on the hot tub or somewhere in the cabin letting us know what to do and where the breaker box was would have been nice. We do suggest fixing the protruding control panel on the hot tub. My husband was especially nervous about the water spilling down into the electrical components. We also think the TV's would have been better with a more uniform cable provider/service. Some of the TV's used Netflix and cable, others were just DVD, it was very confusing and hard to work if you were unfamiliar with the setup. We never got the downstairs bedroom TV working for my mother-in-law so she could not watch TV in her bedroom the whole time we stayed. The game room had a DVD player, but the cord that connected the DVD player to the TV was broken when we arrived. Maintenance did come in and replace that cord, but I just think having the same cable provider throughout the cabin would have made it so much easier. Overall, the experience was good, but because of all the "little things", I am not sure we will stay at that particular cabin again. We will likely try to book earlier next time to ensure we get the cabin we've always booked.

The property was nice. The only issue we had with the cabin is spiders and bees. They were everywhere inside and out, which I guess is understandable if your in the woods. All and All the cabin was nice. We couldn't use the dart board, all the darts were broken. The pool table wasn't level... hard to play. Driveway was a little steep. It would be hard to get up the driveway if it snowed or ice on the ground unless you have a truck or 4wheel drive. I would use USA Cabin Rental Again.

A beautiful and spacious cabin.

Loved this house. Very clean and comfortable. We enjoyed our stay and will be coming back.

The cabin was really nice. The pictures need to be updating because some work has been done on the Cabin. It was a really nice place not to fair from the Island. I will stay again for sure.

Way way better than we expected. Cabin was cozy and comfortable. Movie theater was amazing. Accommodations were plenty. Wouldn't hesitate re-booking this location at another time. One knock was tiles on the floor in and around the kitchen area. They were cracked and coming up. Sure it is a quick fix though. I would definitely recommend this cabin.

Great location and would stay again but hot tub was not working at proper temp and they never sent anyone out to fix when we called. Bed was a little uncomfortable.

Poolside Lodge is one of the nicest cabins we have rented. We had 15 people and never did we feel crowded, lots of open space. Plenty of parking was great! This was our first time renting thru Cabins USA, reservations were simple and I don't think checking in or out could have been simpler. The cabin was beautiful and very clean. I think it's better than the pictures. We called the office once for trash pickup and once because we needed more towels and washcloths. Both were done very quick. The location was great, very close to everything we wanted to do. The kitchen was very nicely supplied, plenty of glasses, plates and silverware. I think the only thing we could not find was a wine bottle opener. Can't find one thing to complain about overall we had a great weekend!

The only problem with this cabin is it is located in an area that has sulfur water. There is nothing that the owners or CabinsUSA can do about that . The cabin itself was the perfect size , private , cozy , and clean (except for a towel hanging on the rack behind the bathroom door , but that could have been just an oversite) . Everything was great for a weekend getaway.

I have stayed in multiple cabins in Smoky Mountains but "Livin' Lodge" has the Best View by just sitting in living room, Dinning room and Basement bonus room. There was perfect natural light in all the rooms of the Cabin. Indoor Jacuzzi was fun for Kids/Parents even in freezing temperature outside. Sufficient parking space is a bonus. I would definitely recommend "Livin' Lodge" cabin.

The hot tub doesn’t hold water. We arrived 10/31, reported it that evening. A maintenance man arrived 11/1 late that evening around nine, said it needed water. Next day water was back to lower level. The jacuzzi when you turned on the jets black stuff flowed out into the water. If your like me and pay extra for these amenities because you want to use them then this is not the place for you. Bedroom carpets need a good cleaning.

My husband and I had a great time at this cabin on a weekend getaway. However, there are a few pros and cons.
Pros: The bed was very comfortable and the wifi worked great! The hot tub was fantastic!!
Cons: The ROAD!! Oh my gosh there is a huge hole in the driveway that is unavoidable. If you have a truck or suv you should be fine, but with a car the scrape is cringeworthy! There is no proper grill. Only an iron grate like they have at campgrounds, but the kitchen is fully stocked except for coffee filters. If you want coffee bring your own filters. We used a paper towel and that worked okay. Also, bring your own water for drinking and cooking. The water was cloudy and smelled like sulfur so I don't think the filter has been changed in a while. The jacuzzi tub is just a tease because the water runs so slowly that it would take hours to fill. Also, there is no cell phone service. There is a phone in the cabin, but it doesn't work. So there is wifi but no phone.
Overall we had a great weekend! We will definitely book through Cabins USA again. The staff was friendly and helpful. Checking in and out was a breeze, and while everything wasn't absolutely perfect we still had a great time!

Our cabin provided the comfort of home while on vacation. We will certainly stay with Cabins USA again.

This is the second time I have reserved a cabin with CabinsUSA and I HIGHLY recommend their cabins. They are always clean, peaceful, and truly hard to leave! The staff are always friendly and helpful. Without question, we plan to be back in the future.

The cabin was great for our group and a beautiful location. It was close enough for a quick ride to downtown to attractions and restaurants. Adequate kitchen and dining area for our group of 12. Fireplace was a great feature also. Cabin does need update to carpet downstairs and a little TLC to the pool table and furniture. The biggest issue we had was a housekeeping mistake. We arrived Thursday and discovered we had only 1 of the 5.5 baths was stocked with towels (3)and washcloths(2). I called and the night shift number and they finally brought towels (no washcloths)at 9:30pm . Shout out to Alex on night shift ! We received washcloths on Saturday. This was an inconvenience but not a show stopper. Overall our group had a great trip again to Gatlinburg and will definitely be back.