Cabins USA Guest Reviews

Was a little hard to find because it wasn’t GPS friendly but I enjoyed my stay wish I could have stayed longer

Cabin was nice, except upstairs toilet was broken. Very inconvenient.

This cabin is AMAZING!!! We were more than pleased with our stay and looking forward to doing it all over again in the same cabin!! The water pressure for the shower was low but that is our only complaint/gripe. Everyone fell in love with the cabin upon arrival!! Smokey Bear Lodge, thanks for having us!! Until next time!!

the cabin stay was good great view only thing i would change is the update the furniture

This is the cabin!!!! Soooo glad we picked this one. It was clean and comfortable. But best part is the privacy!
Thanks Cabins USA. See ya again for sure!!

Nice cabin. Showers need updated. Beds were super stiff from what we’re used to. Everything else was great!

Only problem was the bed was to high. Lol and it was uncomfortable.

We really enjoyed our stay! Will most likely rent that same cabin again. It's perfect for the older couple that just want to get away from every day life

The cabin was very nice and clean, a little spooky because it’s at a dead end. The kitchen area had roaches, they were also inside the dish washer. We also had a bat inside our cabin. If you have a group going, I recommend that you take no more than two cars, parking there is very tight. But other than that I enjoyed myself!

My family and I had a great time. Bedroom and bathroom set up was perfect. Clean and beautiful cabin. View was the only downside. Staff was great.

This was the perfect cabin for my family and I! We enjoyed everything about this and lace. Only thing was that the upstairs did not really cool down much but other than that the place was amazing!

Hi, Hickory Splash is the best cabin I’ve ever booked in Gatlinburg. There are 3 levels and each are filled with amenities. The furniture and beds were very comfortable. The pool table and ski ball game were lots of fun. The indoor pool was amazing. The code to the pool room wasn’t provided with the express check-in info so we needed to call upon arrival. The customer service rep was very helpful and it only took 2 minutes. The hot tub seemed new. We regret we didn’t get to use the propane heater on the entry level patio. We also appreciated the bathrooms on each level. Great girls trip and we would definitely book this cabin again.

Had a great time there .... Everything was an easy process and the location was perfect . It was a nice little get away , we will be back soon

Loved the layout of the cabin. The covered patio was wonderful!! We spend most of our time out there. The kids loved the other cabin with the movie theater. Couple issues, wifi is not very strong, I brought my hotspot and used if for our computers and the kids gaming systems. There was a leak in the living room ceiling the first night we were there, and the shower handle in the main floor bathroom came off, but they sent someone out to fix it. The door was a little tricky to get locked to main house. We ended up locking it from inside, and going out the basement. The alarm system was not hooked up for some reason, but that wasn't a big issue for us. The day we left there was a leak from the 3rd floor bathroom to the basement. Just needs a little TLC, and should be good to go!

We had a beautiful view. The cabin was very nice and clean. The drive to Pigeon Forge was good. We enjoyed it all except the hot tub. We were looking forward to sitting and relaxing in it. It was not working. We called and they were going to send someone to look at it on Friday, no one showed up. I called on Friday night. They sent a really nice man on Saturday morning. He tried to fix it but he was unable to. The hot tub was an amenity that we were looking forward to. Other that that we had a great time.

I’m always pleased with Cabins USA. I’ve been coming here for a few years now. The cabin was good and I like the new check-in and out process. It makes it less hectic and you don’t have to spend time standing in line to check in. I think the only thing I was disappointed with is that it advertised a fire pit out back and there was no fire pit. Because of the coolness we didn’t get to utilize the pool, and the theater room tv did not work although maintenance came to repair but couldn’t figure out what was wrong. My family still enjoyed the trip.

I was overall satisfied with everything to do with my stay here. I have an issue with the key code when we got to our cabin however, the staff fixed that as fast as they could and we were able to get in. The location was wonderful. I would suggest another lamp downstairs, it just felt like there wasn’t enough light, but overall it was a wonderful cabin.

We have rented from Cabins USA several times in the past and I will say that this has been one of the cleanest cabins we have ever stayed in. I will say that the pictures on the site are a little misleading. The rooms aren’t as big as the photos make it seem. For the cabin to be in a “neighborhood” it is very quite. The stairs inside are very loud and the beds are a little hard. The kitchen has pretty much everything you would need. Over all our stay was very nice and we will continue to rent from Cabins USA!

Very satisfied with the cabin overall and will definitely look to book this cabin again! Location is perfect not too close and not too far from all the pigeon forge attractions. Very close access to “the island” shopping center. Layout is nice with functional kitchen. Very good HVAC, cabin seems very well built and nicely decorated. Just a few items keeping it from being 5 star perfect, that would be easy fixes. Master bathroom sink very slow to drain, lots of light bulbs burnt out, fire pit is propane powered and it was out of propane, just swapped the tank from the grill to use it. Appliances were somewhat dated but all in working order. Overall nice cabin and had a great trip! Will look for April’s diamond again.

We loved our cabin , the only thing different i would do for next time is find one with more of a view of the mountains , but this was my very first time staying in a cabin in pigeon forge . and visiting it was awesome . Great Time for sure and Great cabin

We booked this cabin for our 6th anniversary. The cabin was very nice and cozy and clean. We loved that the hot tub had a light that changed colors. And the pool table was a nice touch and very fun. The jacuzzi in the bedroom was nice but one of the jets were broken. The TV upstairs also didn't work. But other than that it was very nice. The washer and dryer was convenient. We liked the location as it was close to the strip. We would definitely book here again.

Great place to stay. Clean and comfy. The upstairs bed is way more comfortable than the downstairs bed. We were visited by a peacock early one morning. Very cool to see one that close in the wild. Loved the screen in back porch.

Our stay at Hideaway heart was excellent. The View was breath taking. Everything about our visit was perfect. Can't wait to come back!

Be sure to put the alarm disarm code with the entry code on the confirmation. Couldn’t shut it off and police had to come. Extra trash bags in the bath trash cans and kitchen would be nice. Towels were minimal, but we could wash them. There wasn’t an extra blanket for each bed, but I understand this is probably due to Covid. We enjoyed our stay.

Mi familia y yo la pasamos súper porq todo los niños se entretuvieron en esta cabaña muchas cosas para divertirse sin tener q salir de la cabaña muy bella ..

We had a lovely weekend at Serenity Ridge, it truly is a serene setting to rest and refresh. The new pool table was great! For the most part the cabin met our cleanliness expectations, though it did appear it had not been recently vacuumed or dusted. The toilet plug also needs replacing - it ran continuously after flushing, also maps of the area would be helpful for navigation since there is no internet and cell phone service is spotty. Overall, we'd recommend Serenity Ridge and would gladly go back!

The cabin was vey neat and clean. Everyone enjoyed their stay. The bedding was so relaxing. I will recommend this cabin when I return. Thanks

Very comfortable and great for a family visit. Appreciated the great guest service each time I needed to reach out leading up to the visit. Only let down was the pool being closed. Didn’t see the pool was closed until we drove up to go swimming so for a family with 3 excited children, it was disappointing. Felt like the pool was a part of why the price is what the price is and not be being available is why I felt value was an 8. On the list of amenities it even states pool but that wasn’t the case so felt it was misleading.

We had a very nice stay. Only issue was ants were constantly on the sink counter. Unit should be treated for them.

The basement started flooding and they moved us to a different cabin so things worked out.

The cabin was amazing me and my wife we really enjoyed the cabin it was a good getaway

Great cabin with wonderful stream.One mile to pigeon forge. Entrance road to cabin has slope that needs building up would be difficult if icy. Nice yard with only 3 cabins near by. I did not have tracfone phone service in that area only in town.

We booked laurel splash for 4 days 3 nights. It’s in a really nice resort. There’s so much to do in this cabin! There’s a public basketball court too, My son absolutely loved the indoor pool, we all did. The hot tub doesn’t have that strong of jets, so we didn’t get in it but for like 5 minutes. But the pool made up for it. We loved the game room as well! It’s very clean and the kitchen has everything you need to cook, Walmart delivers groceries if you have Walmart +. Papa johns literally delivered a pizza in 13 minutes from placing our order. The grill was absolutely amazing. The fire pits were warm! The fireplaces came in handy because it was chilly out. The only thing is it’s not really child proof lol next time we plan to rent the same cabin but we’re bringing baby gates. And also, there’s a squirrel that comes up and is friendly, he really helped make our trip memorable. Will definitely be going back!

Very quiet and relaxing staff was very accommodating and easy to work with will definitely use them again in the future thanks to all for a great vacation

Loved the cabin and wished we owned it

Ah-maxing was great! The smell when you walk in smells very clean. The bed and couch was squeaky but other than that it was great! Everything worked perfectly.

Couple of suggestions:

We were given the key code to open door upon arrival but no instructions as to how to operate the particular lock that was on our door. It was not the lock in the email that came to us. We arrived 8:00pm and were able to get in with assistance from office...however took us several calls to get through and we were outside trying to get in about 15-20 minutes. Not a big deal but could be avoided with a little more instruction.

Was not provided a wifi password and had to call a couple of times to call office for assistance. Left a message and call was returned promptly and we were given password. Thank you!

Both of these issues were handled well...but could also have been avoided. Minor things that addressed will be an improvement. Have stayed with Cabin USA 3 different occasions and have always had a pleasant experience.

We will be back!

Everything was okay I could not find the swimming pool the hot tub was a little dirty and I did not like the parking because I have a 5-speed and no driveway I was parked on a big hill and had to put rocks behind my tires and back up into the curb other than that and having to keep the air on 75 it was hot everything was okay

The only issue we had was the mama bear and three cubs coming for a visit. They weren't aggressive but if you guys could install a gate on the front of the house leading to the deck for safety purposes. We had to flip over the outside table to block the entrance way to at least give us time to run in the house. The house/ location/ staff/ views were amazing but the access to the deck is troublesome i have two 7 year old twins that couldve been attacked.

We loved everything about this cabin and your services. I plan on scheduling another vacation in near future and would love to have a cabin from your company again. We did try to extend our stay but the cabin was already booked. Thank you for everything.

This is the third time we have stayed at a Cabins USA property and were quite happy. Property was clean and the amenities were as stated.
Other than a smoke alarm battery going dead and a dishwasher malfunction which the staff addressed promptly it was perfect. The lady at the desk was very apologetic about the dishwasher but I did get a smile when I told her the only way I would get upset by a malfunction is if she came to the cabin and broke it herself.
A great value and easy access to the area shopping, dining and tourist attractions.
We will return.

Beautiful cabin. The beds and pillows were so soft. I haven't slept that well in a long time.

Our trip was a great experience from booking (uncomplicated), to check in (pre paid and were emailed key code without need to go to office), to great layout, to effortless checkout (texted when departing). We saw bears in neighborhood on three occasions (this was a good/exciting thing!). Great living room for family gathering and large dining table for family dinners. Great theater room with very large smart TV. Minor problems encountered were solved by a call and two maintenance workers responding with complete satisfaction. Nice to have pool but didn't really use it. Would rent again from Cabins USA and Majestic Mountain Splash, too.

We absolutely loved our stay at the hummingbird hideaway. Check-in and check-out was the easiest process I've ever had, I was able to do it all from my phone. The cabin was beautiful and we had a great time. The fire pit and hot tub were a big hit for us. My only complaint was that the sheets on one bed had apparently not been washed it looked as if a renter before us had used them outside, there were leaves on the inside of the sheet but after we washed them our stay was perfect.

Very nice but very crowded with furniture that is far too big. Dryer didn't work, no extra trash bags were left for us at all, the largest stove burner didn't work, very dusty windows and cobwebs in corners. Also several moths inside due to not having bug lights outside, just regular bulbs...

BUT! The hottub was amazing and the grill worked well! The bedding was very clean as was the furniture. The walk in showers were very big with amazing water pressure.

We also had a special visitor while cooking out the first night... A bear came to see what the smells were and he hung out with us for over an hour ? We definitely enjoyed watching him/her and it stayed on the ground below the porches so we were able to still eat on the deck and watch!

If the small issues were fixed, it would be 10/10 all the way!

Cute little cabin tucked in the woods, semi private. Trailer next door always blaring loud music. Bedroom door lock was broken, shower was broken and could have been cleaned up a little more on the outside but other than that, it was a good place to stay!

Maintenance crew fixed the AC at 10pm. Very expedient

Multiple lights need bulbs replaced. Lamp in living room needs an ext cord to be plugged in. Fan down stairs had no switch or pull.

Lots of ants in basement bathroom.

Tv in basement needs hooked up cable box is hanging from tv.

Well likely use USA cabins again.

Loved the location, cleanliness, checkin and out process. We loved the cabin and hot tub. Pool was much smaller than the pictures made it look, but it worked for us. The gate code never worked for us, we had to wait for someone else to be leaving or entering to let us in each evening. The sharp right turn to the cabin would be my only dislike about the drive up to the cabin. We will absolutely be back. Loved it!

Very relaxing vacation and cabin was very nice. Need to update the listing because there is no swing and the trail is not there either. Overall very happy with our stay and will be coming back

Cloudbound is a superb cabin in the perfect location. While we did have some minor issues, I would highly recommend this cabin and plan to stay here again. The staff of Cabins USA are top notch and go above and beyond themselves to make your stay worry free. If there is an issue they WILL make it right. Loved this cabin and I appreciate Cabins USA!!

I love it up there so private we will be back

We love using Cabins USA. Out of the cabin rentals places, I feel their rates are the best. The whole process of booking, checking in and out is all so easy. We stayed at Hilltopper and it was amazing. We love the location (we’ve stayed next door at Bear Hugs before). The cabin was beautiful and the views are breathtaking. The drive up is a little scary at first but you get used to it. It’s close to Pigeon Forge but far enough out that you can truly relax and unwind. We will definitely stay at this cabin again and will always use Cabins USA.

First cabin rental experience - ABSOLUTELY WONDERFUL!! Although, the bathtub did not have a drain closure to utilize jetted tub.

This was our first time staying in a cabin. It was absolutely wonderful

We were very pleased with our cabin and everything that it included. The process the people the cabin and everything in it. They thought of every detail. Anything I needed I found just where I would have put it if it was my own place. I would absolutely recommend cabins USA and we will definitely be coming back next year

Cabin was nice but was very outdated. Would of been nice to know this before I booked, also had no WiFi and the satellite barely worked. Would only stay again if these things were fixed

We reported some things which need repair attention and do hope you all follow through with the repairs for future renters. It would have been nice if the yard in the back of the cabin be mowed and the view would have been more appealing. We really enjoyed the time spent at this cabin and will consider renting it again, if only 3 of us attend or rent one bigger if we have more family attending for a week.

Kenneth A. Clarke

The cabin is very nice and plenty of room. The kids loved the game room. The views are amazing! The only downside is the parking is tight. However, we were able to fit a full size SUV and 2 cars. We would stay again - unless it was winter because of the steep hill.

I talk someone yesterday on the phone of the problems i had and really think I deserve some money back but me and my family enjoy the stay.

This cabin was exactly what I was looking for and more , the location was right in the heart of all the tourist attractions . The cabin was very clean and had all the amnesties for our stay . I did the express check in and check out option which made it a breeze less than 2 minutes. They send you step by step instructions and extra information for your stay. I would definitely recommend cabins USA and will use them for our future stays.

The property had a great value, gorgeous view of the mountain and nice outdoor space for campfires. The cooking utensils and supplies (toilet paper, garbage bags) were very very basic so we got some of our own in town and there was no broom for sweeping and cleaning. Otherwise- it was breathtakingly beautiful and a great value.

I loved it here! We had 10 people. We rented it for our kids birthday for 3 nights! It was nice, the hot tub was our fav part of the cabin for sure! Even when it rained we still got in because it was shielded over the hot tub! They had everything we needed to grill out! Plenty of towels and wash clothes for every one. A washer and dryer to wash anything.. washing liquid and dish soap all in the kitchen... 3 of the rooms had spa tubs along side the showers which was awesome! I’d give this cabin a 10/10 easily! Location was 5min from the main park way strip, the kids loved it the adults loved it it was spacious and well maintained.

We "LOVED" our stay. The Castle was amazing and the pool and fire pit was a hit with the group. We regularly visit Gatlinburg every year but normally use another rental agency, who we swear by. But I must say Cabinsusa.com exceeded my expectations as well. Only one issue for the women of the group, the drive up and back was terrifying. The blind man curves and speeders makes it impossible to enjoy a drive back and forth. And why so few rail guards? Other than that this would be my best visit yet. Thanks for everything and the outstanding customer service throughout our stay.

The code for the door didn’t work so I was stuck calling to figure out how to get in for almost an hour. They were able to get me a key after waiting. Besides that everything was great.

This was a family vacation. We all came together from Indiana, Michigan and Georgia. The bedrooms, bathrooms were spacious and updated nicely. The children enjoyed the pool and the adults enjoyed the hot tub. We were close enough to the attractions on the main strip, but yet far enough away to get the wilderness/cabin feel. The only negative was the theatre room, there was not a DVD player in the room, so we didn't make use of that room. However, all in all a nice place, we will definitely do this again!!

Great location! Short drive to the parkway, as well as Wears Valley. Beautiful view, not obscured by other cabins. There was one cabin closer than I expected, but wasn’t a deal breaker for us at all. There was plenty of room for us, we were only a family of 4. But I think we could have made it work comfortably with another couple with us, as well. We intend to stay again at this cabin, as well as with CabinsUSA.

Staff at cabin USA are the best

Very nice cabin! The kids didn’t want to get out of the indoor pool! Mountain cabin so not much yard to speak of, but nice! Took a little getting used to traveling the mountain roads up to the cabin as this was our first cabin rental. That adjustment came quick and enjoyed our stay.

Everything was great! The only exception was the TVs in the bedrooms did not work properly. We loved sitting on the porch listening to the creek waters flow.

The only thing we were disappointed in was we had trouble getting hot water for our showers. I don't know if the hot water heater wasn't big enough or what for a 4 bedroom house. We called someone to come out while we were there, and it was hot when he was there, but it still gave us trouble the whole time. Also, there was no air hockey table in the game room, and the pictures showed an air hockey table and the lady on the phone said there should be one. Last, the hot tub didn't have stairs to get in and out, which made it very hard to use.

We liked the beds and the couch and love seat with recliners. They were very nice.

We absolutely loved the cabin A Bliss. Everything was wonderful. We loved the hot tub the game room. The view was great. We would definitely rent this property again.

The cabin was the perfect location, close to the parkway but still in the woods. Good size for a couple or couple with smaller kids. There’s a spiral staircase that made it somewhat difficult going into the loft. Cabins USA staff was good with reservations, check in and check out. They even called on our 2nd day to make sure everything was ok. We’ve used Cabins USA several times before and will again.

Beautiful cozy cabin, with amazing views of the Smokys, and beautiful sunsets. Also could see down to the Island, as well. Good location, just minutes from Pigeon Forge. Drive way, is steep, with a blind spot when turning in or pulling out. Back to the cabin, it was very cozy and well equipped with everything you need. Very relaxing in the hot tub with the mountain views. Sofas, both upstairs and down could be updated. There is one cabin, which shares a driveway with this one, but very private. We also seen a bear on our way back to the cabin one day. Would definitely stay here again.

This cabin was awesome! we loved it.. the location was great and easy to get to and parking was great. The kitchen was well stocked, the beds were comfortable, and having multiple bathrooms were great.The view is awesome!
A few things we didn’t like were the gas grill was out of gas, the one pac man game the button didn’t work, and when we arrived( sunday) we received an email saying that the jacuzzi tub wasn’t working and they would be there on tuesday to fix it. No one showed up to fix and and i sent an email telling them that no one showed up and i heard nothing back so we did not get to enjoy those amenities.

The property was amazing. My boyfriend, kids and I didn’t want to leave because it was so amazing!

We found serval things from prior guest left in the cabin. Diet coke can in living room beer can by hot tub peanuts in bedroom socks and lint in washer that smelled awful. The cabin is beautiful and relaxing. Also I left my Fitbit by mistake and of course no one turned it in.

My family and I checked in to the cabin on May 10, 2021.We were amazed at the scenic beauty, The cabins location was very easy to get to with limited GPS. The company provided wonderful directions to cabin. Upon entering cabin we were again amazed by the outstanding beauty of the inside of the cabin. That night we did notice that we had a small problem in which we contacted the maintenance thing. Within 30 minutes they were there to handle set problem. The next day we noticed the problem wasn’t completely handled. Cabins USA take it upon themselves to upgrade our cabin stay and relocate us to another one. Something that most places would not have done.

Amazing cabin. Wish could of seen mountain view better but you have no control of tree growth.lol we all slept like baby's the beds was huge. Only issue we had was there was no can opener or oven mitts. Can't wait to go back!

It was a GREAT cabin to stay in! It could use some updates and also the hot tub looked kind of nasty so we did not use it! Other than that we loved everything else about it and the view on the back deck is AMAZING!! Thank you!

Me and my family enjoyed A River Retreat
Very much.
Location was perfect for us.
We will book again.
Thank you to the staff members that took care of us and answered our questions.

we did have some issues with the place the grass was high and not cut and there was an broken canopy in the back where the hot tube was a roof leak in the master bathroom in the light / fan fixture these are just some minor in convenience but we did enjoy our stay thank you ..

Everything was great with 3 exceptions. 1 the jets were messed up in the hot tub. They wouldn’t stay on even with the helpful directions posted beside it. 2 the cabin next to us had a party on Wednesday night before we left. There were 4 cars when we left for dinner but 6 when we came back. Had to literally park in the hedges and squeeze in between one of their cars to get up our steps to get in the cabin. 3 the cabin is about 30 feet from a busy road. Lots of traffic and noise. Don’t get me wrong I loved the River next to the cabin and I loved the express check in... would definitely recommend cabin USA, just this location requires patient guest that tolerate some minor issues, which we are those kind of guest. ????

Nice cabin, a little hard to get to. Lacks a view. Cabin was clean and comfortable.