Cabins USA Guest Reviews

Cabin was nice.great covered decks,comfortable beds, clean hot tub. The cabin could use a new range. The stove eyes are tilted and one didn't work at all. The oven didn't work great either.

The upstairs bedroom mattress was very uncomfortable. You could hear and feel the springs. Other than that, everything else was amazing. Great location and and view.

I loved the location and cleanliness of the house, however, there was little to no hot water in the downstairs bathrooms and to cool the top part of the house down the bottom part had to get way to cold.

Property was located just about 10 mins outside of town. Very quaint property, only downfall is the driveway is in terrible condition, (we drive a Silverado, and it rocked us all over cant imagine what it would be like getting in and out in a car or in rain/snowy conditions.), and the bed in the master bedroom was incredibly hard. Other than that it had everything that we needed to make our trip great!! Perfect cabin for small child (especially one that uses a walker still) the open floor plan made it great for her to scoot back and forth while cooking, etc. Also, Loved the water pressure and the heat of the water in the shower!
Overall great experience, will use Cabins USA again and again.

Pros - Beautiful new cabin, space was outstanding, large kitchen, new appliances and amenities. Beautiful pool, comfy beds. Plenty of towels, blankets, sheets to use.

Cons - Unfinished community, construction happening on various places. Location can be hard to find at first, need better direction and more visible address. We had a guest knock on our door thinking it was his cabin due to non visible address. Wifi is a hit or miss, don't expect to have smooth wifi connections. Showers need a soap holder and could've been cleaned better. There were yellow spots and hair in my shower upon arrival, but that was the only area I saw that needed cleaning more. Spider webs all around the cabin, that could've been removed also upon arrival. We had to fight through spider webs to get inside the cabin.

Overall would I stay again....Yes. The minor infractions would not affect my stay.

We enjoyed our stay at this cabin. The only thing I can say negative was the toilet quit working in one bathroom and we called maintenance twice the day before we left and never heard from them.

I really enjoyed this cabin.

We had a phenomenal time. We hadn’t even left yet before we started talking about our next trip back. We didn’t have too many issues. Our dryer wasn’t working correctly but it wasn’t a huge deal because we could just hang our suits outside. Our neighbors below us on the hill were quite rude as well, but only on one occasion so it wasn’t a damper on our friendcation. We loved our cabin, loved the location and cannot wait to return!

My family has taken a yearly trip to Tennessee for the last 6 years. We really enjoyed the cabin. The pool was a big hit for my grandsons. The rooms are roomy and beautifully decorated. Very clean. Cabins USA is a great company to work with, the phone staff are great, very friendly and knowledgeable and helped me with issues while I was making the reservation. The only thing that I would suggest is the kitchens lack of pot holders and dish cloths. A few big mixing bowls would have been nice. Over all Great cabin. Loved it. Grandsons are already planning for next year.

Beautiful cabin and the view was amazing. Everything was clean and there was plenty of space for all three couples and the kids. The beds were a little squeaky but the biggest thing were spiders and cobwebs everywhere. Other than that we had a great stay!!

It was my first time ever staying in a cabin. I am so pleased I picked this one. I'm already planning for next year.it is so beautiful. The only thing was the bed, not so comfy, but every thing else was amazing. The view is awesome. I will definitely be back (Lord willing) .Thank You CabinsUSA for an awesome weekend..

The Lodge Mahal was beautiful. Everything about this cabin was on point . The view of the mountains was stunning. Must rent it again. You will be very please.

The property was absolutely amazing and the views were breathtaking. The driveway was not as bad as all of the other reviews state. The only thing I would change is that it says it sleeps 22 and I had about 20 people stay and I think that it was a few too many. Realistically, it probably sleeps 15-18 comfortably. The hot tub was great, the pool table was awesome as well.

Overall, I would absolutely recommend this cabin and Cabins USA to anyone. Any questions I had were answered promptly and the express check in and check out was so convenient!

We have stayed in other cabins. In Tennessee and other states. This was definitely the easiest and best cabin we have stayed in. The pictures on the internet were exactly what the cabin looks like. We have had incidents where that wasn’t the case with the picture on the internet for some cabins with other companies

We had a great time in Gatlinburg while staying at A Romantic Retreat. Perfect small cabin nothing fancy but everything we needed. From previious reviews we knew there was no deck furniture. We packed convenient chairs in a bag and they worked perfect as the deck was narrow and didnt allow anything larger. Hot tub was small but easy to get in and out. Note to anyone pulling trailer the entry is a luttle steep and the parking is limited and gravel.

The internet was not working and we found roaches in bedroom and kitchen.

I picked this cabin for my daughter's wedding because of the gazebo off the deck. It was all that I could imagine. The cabin was very nice and clean. Plenty of room, we had a family of 4, a couple, a mother and daughter and myself staying in the cabin. I would recommend this cabin for anyone with a group. It was minutes from a grocery store and minutes from town. The only negative thing I could say is how steep the driveway was, after bottoming out the first time up it, we decided to park on road and walk up, but still totally loved our stay. I also did the Express check in and was well worth it. Easy to check in and out. I WILL definitely be back but just might have to try one of your other cabins. Employees were very nice. Well worth money.

Was a great stay but the parking was a concern for me need to create more parking spaces up to the cabin don't want people getting attacked by black bears going down the hill to get in or out of there cars to close to the woods other than that ok.

The cabin is great for 2 people. Great location. The shower is a little small. The bed is comfortable. Not real clean (used bandaid by jacuzzi, spider web above jacuzzi) . We've stayed at this cabin twice. It's a little pricey though.

Conveniently located! Far enough away to escape all the noise and traffic from, but yet close enough. Everything worked as expected, cabin was cleaned. One of our favorite cabins, will definitely be coming back.

THE ONLY PROBLEM WAS IT TOOK MAINTAIN 5 TO 6HRS TO COME&FIX HOT TUB...I REALLY ENJOYED MY STAY AT MOUNTAIN DESTINY

Our stay was amazing except for the fact there was some construction going on next door ALL weekend and was extremely noisy. We live in the city and hear stuff like that all the time. We were hoping for a little more peace and quiet. Other than than the place was wonderful for our family and really enjoyed the cabin and all it had to offer. The kids really like the game area.

Cabin USA, cabin was great! It was nice & very well kept. Thank you Cabin USA, for allowing me that wonderful & comfortable experience in your cabin.

could of removed some of the tree tops for better view but over all was a great stay

It was a comfortable place with great amenities, but I couldn’t give it all stars as there was issues that do need attention. Be sure to bring spider and bug spray is one of them, and expect mattress to be less than comfortable.

One of the best places I have ever stayed!! 110% worth the money spent! We will be back and we will book with Cabins USA!

Thank you so much!

My family enjoyed our four night stay at Hunting Hollow Haven. It was spacious and clean. The beds were made with fresh linens and clean towels were available for us. The kitchen was a little small but was fine for simple meals. Our microwave did not work and I called Cabins USA and they apologized and had a different microwave installed within a couple of hours. Very friendly, polite customer service representatives. The cabin was conveniently located within 15 minutes to Gatlinburg or Pigeon Forge which made it very handy for outings. The parking was a little tricky but we managed. I wish there were internet in the cabin. We had no phone service either so it was impossible to search for locations of restaurants and other activities we were hoping to do. We found ourselves driving to the nearest hotspot to plan our activities which was very inconvenient. No cable in 2 out of 3 bedrooms! The king bed upstairs was wonderful. The other 2 beds were not. My daughter-in-law and i both had a back ache every morning when woke up from the 2 beds on the main and lower level. The furniture is very worn. The couch in the game room had no legs on it! The balconies would have been great except the bird droppings on the furniture. The droppings were very dried out so the mess has obviously been there for some time. The hot tub was nice to soak in while looking at all of the trash and beer cans that previous renters have thrown off the balcony. We enjoyed our vacation but we will not be returning to this cabin.

Me and husband had to move to this cabin due to our original cabin being not up to standards of what our honeymoon experience should be! My mom had booked our cabin months out....and once I told her how the 1st night was she wasn't happy. She called the office to let them know we wasn't happy and the manager Larry called me and spoke to me directly to let me know how sorry he was about our 1st night. He then reccomend this room for us and told me we would love it! I told him ok, he then said he would get the cabin ready for us to move our things in later. Once I got the call it was ready, me and my husband went to see it, I checked everything out and it was perfect!! Everything was nice....and in working order! The only thing was I had to put in a request for a clean comforter set...the one they had on it had some smudges on it...it took the maintenance guy about 45 minutes or so to come to bring the clean one. Once that was done....me and my husband had a great time out in town and in our cabin!! Hot tub jets worked and it was hot water for jacuzzi and all!! Loved this cabin and we will be booking for our 1st year Anniversary!! Thank you to Larry for allowing us to move and recommending this cabin...and the help!

Me & my family took a vacation this fall. We live in NC & Hurricane Florence decided to make his appearance right before our departure. Due to road being damaged, my family having to work the shelters, & our town curfew we would not of been able to make it to our orignal arrival day. We called to try and work something out with Cabins USA to see if they could possibly refund the date we were unable to make. They basically told us there wasnt anything they could do and we still had to pay full cost weather or not we were able to make it. We tried explaining how bad the roads were & that my mother was having to work the shelters our city had open. We understand that the hurricane was not Cabin USA's fault but we couldnt believe they wouldnt help us out by refunding the one night we couldn't make it due to an unexpected hurricane & when we arrived to check in we were not given the greatest customer service, they acted as if they hated their jobs. Throughout all of this we were VERY polite towards the employees, but due to the way they handled our situation & their service im not sure i'll be renting from them anymore. Other than that our cabin Bear-rif-ic fit our family very well & it was very comfortable. The drive to it was a little ruff especially at night. The only problems we had with the actually cabin is that there were several spider webs throughout the cabin that def. could of been taken care of before we arrived. We kept running into them throughout our visit, there is a knob missing on dish washer, and the washing machine isn't in the best shape otherwise the cabin was great. The hot tub was hot and ready to be used, the cabin was a comfortable temp. and had plenty of cookware & dishes available, & had very comfortable outdoor seating.

Very good service

AMAZING!!

1. Need to pave area around cabin to make loading and unloading baggage easier. 2. We had to wash the sheets on one of the beds on the lower level (super minus!!) 3. dust bunnies in the all the corners 4. the only TV that received programs was the one in living room on the main floor. We would return but would read all reviews before hand!

2nd time staying in this cabin and it was as great the 2nd time as it was the 1st time!!

The house was as promised for the most part. We liked the location. Everything was clean, mattresses were a bit uncomfortable but bearable. It was sometimes difficult to get in touch with staff, didn’t see where minimal toilet paper, trash bags, dishwasher detergent and dish soap were provided and we were expected to buy or bring our own, I would have brought from home had I known. Who wants to buy a box of kitchen garbage bags only to use one or two or has travel room for a package of toilet paper when you don’t use it all. JS

The cabin hasn’t been dusted in ages. Thick layers of dust on anything that was up high and on all of the vents. The outside has also been neglected. We couldn’t use the swings or chairs for all the cobwebs. I had to clean the tub before using it. We liked the cabin and the process of checking in and out.

We enjoyed our visit. It would be helpful if there were more comfortable chairs (with backs) for the table. We were playing games and the bench and especially stools were not comfortable.

The cabin was very beautiful very comfy as well as clean , the televisions was a bit small for the size of the rooms my husband and I laid in the bed to Watch little tv to relax that was a joke
U could not even see it it was so small

We chose above the smokies for our friend getaway. The cabin was absolutely beautiful with a great view. The only complaint that we had was that there was no hot water. The check in and out process was very quick and we can’t wait to visit again. We will definitely being using cabinsusa again in the future!

Before booking this cabin and even after, I must have read the reviews about 100 times. I was pretty nervous to be going this far from home and worried that when I got there the cabin would not be as pictured. To my surprise the cabin is exactly as pictured and was even more breath taking then I would have thought. I'm actually not sure how this place has ever gotten a negative review. Some things that are correct though would be the main bathroom is missing a vanity drawer - this did not effect our stay in any way. There is a railing on the top balcony that needs to be tightened. As far as our stay in the cabin, it was amazing. We called the first day we were there because there were some hornets around the porch and they came out with in an hour and sprayed for them. Additionally when we were on the phone they asked if we needed anything else and my husband mentioned the pool sticks needed new tips and the changed those out too. Towards the end of the trip our hot top needed to be cleaned, they had someone out within two hours who drained, cleaned and changed the filter for the hot tub. It was pretty great. Things that are important to note: there is almost zero reception in the cabin - there are a few "sweet spots" where you may get a bar or two but it will come and go, there is no internet at the cabin, there are no fire escape ladders and only one door that leads out to solid ground - so basically if there were a fire by the door there is no way out - all of the window and doors are 10+ feet off the ground and there is no land line so you'd be in a bad position, the down stairs gets super cold so you might want an extra blanket. Other reviews say that you might want to bring towels because there is only one towel per person in the cabin, we brought extra and it was a waste of car space - the washer and dryer work great and we just washed a load of laundry every night. We also over packed our clothes because of this. There is no broom in the cabin or general cleaners and we brought our own laundry detergent but they do provide a little. Oh and the drive up is scary. Especially being from some where as flat as Louisiana. However we have a SUV (6 cylinder) and after our first two times going up and knowing what to expect, we were more comfortable and had no issues. Most of the negative things in other reviews I feel like could have been handled if when someone got reception they had called and asked for it to be fixed. Cabins USA literally handled everything very well and their service was great. The cabin was clean (though I do see how a deep cleaning could be used as in dusting the plants on the top of the cabinets or the tops of picture frames - however, this was something i was looking for because of previous reviews - in general the cabin was very clean). The only reason I gave check out a 9 instead of a 10 was because I didn't know they were going to send me an email to check out and there is no internet at the cabin so after driving home 16 hours I checked my email and was worried I was going to be charged an extra day because I didn't click check out before 11am. So I had to call the next day and the girl I talked to was the first person to seem annoyed that I had called. Maybe she was just having a bad day. But she said there was no issue and we had been checked out. I wrote this long review in case someone like me is out there wanting to know what to expect - I hope it helps. We loved this cabin so much that my husband said he could see this becoming our yearly vacation spot. Oh and the view is spectacular. One day we even woke up literally in a cloud - it was crazy! We will be using Cabins USA again and probably this exact cabin.

This was my second time
Staying in 1 in a million. Really like the cabin and location. There was a issue with the steps leading up to porch. The spouting leaks on them and makes very slick. This needs addressed before someone gets hurt. I tried to call numerous times with no answer. Other wise a great vacation.

The cabin was very comfortable and in a great location close to the parkway. The downstairs toilet could use some attention because it is wobbly other than that a great place.

We had a great honeymoon in your cabin.

My family thoroughly enjoyed our stay in Pool N Around. The check in process was so easy. We spent a lot of time in the hot tub and swimming pool. The kids loved the video game console and movie theatre room. So much to do in the cabin we rarely left it. I definitely recommend this cabin to anyone looking for an enjoyable stay in Pigeon Forge.

The cabin was very clean and comfortable and the views was amazing.. It was very relaxing and quiet :) Will stay again

We loved the cabin, especially the location. It is beautifully decorated and roomy. The living room furniture has seen its better day, its time to replace! Once you sit down, you need someone to pull you out of the hole! For the most part it was very clean. The headboard of the bed in the upstairs bedroom, could use some major dusting! Other than that it was very clean. The express check-in and check-out was very convenient and easy. I would recommend Cabins USA for anyone planning a trip to the Smokey Mountians.

We were a party of 4 adults. We really enjoyed the screened in back deck. We enjoyed the rocking chairs. We did not use the hot tub but it looked fine and we dipped our hand in it and it was nice and hot. The cabin is small and cozy. The drive is steep but not in bad condition although I am sure winter months would be harder. The kitchen is tiny but we were able to cook some meals with no trouble at all. Check in and out was a breeze. I have rented from Cabins USA many times over the years and I have honestly never had a problem. I trust my vacation to turn out fine when I use Cabins USA. Would stay here again and most definitely will use this company for my future rental needs.

Video game and pool table not working properly. Kitchen dishes were not the best. EVERYTHING ELSE WAS GREAT ABOUT THIS PROPERTY

Everything was really great! The only “fault” we really found from the place was the large amount of spiders around the hot tub area. We went to Walmart and bought a can of bug spray to spray the walls of the porch and the railings down with because there were a lot of spiders. The only recommendation we could give is to have an exterminator spray or something. We understand that you can’t elminate all bugs and spiders because outside is outside, but it could’ve been a little bit more under control than it was. Other than that little fault, our stay was absolutely amazing and we plan on booking the same cabin for our next stay!

I give this place a new number 10, loved everything about this place.

We had a great time. There is not enough seating in the den or at the table for eleven adults. The pool needs a rail to be able to get in and out. But we did have a good time.

The cabin is absolutely beautiful. We had a few problems and called the office to report them, by the time we arrived back to our cabin the repairs were completed. Super service!! We would definitely stay here again, or in another Cabin USA property. I must also add that our reservations were changed due to the original cabin being remodeled and not completed in time. However the staff called me to change cabins and was very accommodating to our needs. And although we were actually in a smaller cabin it fit us perfectly.

The view from the cabin is absolutely wonderful, but the road getting there is torturous. The billard room is very tiny and unaccommodating for shooting pool. The cabin was very clean and again, the view is priceless. I would not recommend this cabin for anyone with a disability.... lots and lots of staircases to maneuver.

Our cabin was perfect from the bear decor throughout which provided a comfortable feel to the log style beds in each room . The cabin is set in the mountains with breathtaking views. The kitchen has everything you need if you decide to stay in and prepare a meal . The jacuzzi bath tub is perfect to soak in after coming in from site seeing and shopping . The hot tub is located outside on a beautiful porch that overlooks the woods , it is very peaceful and so relaxing. The cabin has a warm and inviting feel to it every room is perfectly decorated and all of the furniture is a perfect addition to this cozy place. The ceilings are high and provide just the right amount of sunlight. Bear Footin in the smokies has everything you need for a perfect get away . Cabins USA was very easy to deal with the entire process was quick and convenient. We opted for express check in which provided us the opportunity to pay our balance and receive our check in details in our email so we could drive straight to our cabin . Cabins USA has the best selection of cabins and we absolutely adored our cabin it was everything we dreamed of and more the pictures did not do this place justice. We can't wait to come back !

Don't like the cleaning fee then they ask you to make sure dishes are washed and trash removed.

This house was very clean, great location and loved the porches. The only downfall was the upstairs bedrooms did not seem like queen beds. I would recommend this property and would rent again. I would also recommend Cabins’s USA who called to make sure everything was good and nothing needed. Very thoughtful!

This cabin was very nice, clean, lots of extras. Really enjoyed our stay and will use again in the future.

Will bring my family back real soon

A perfect name for A Perfect Stay. The best experience our family has ever had since we started coming to TN years ago. The only cabin we will reserve in the future

Very great place, very Peaceful... Would love to come twice a year and rent the same location... Keep up the great work..

Unable to use fireplace because not within deemed seasonal time frame, however temperatures during our stay were a little cooler and a fire at night or in the morning would of added to our groups experience.

Dishwasher had power but would not turn on when pressing the start button. Previous guests must’ve had the same problem because there was dishwashing detergent inside the dishwasher. Guests had to hand wash glasses and dishes throughout our stay.

Driveway has uneven areas at the bottom where connects with the street, go slow or the bottom part of your car or SUV will scrape the concrete

Private and secluded. Bedrooms were a good size and comfortable. Views were great from the desks and multiple windows

Only things that I would see is that the place was cleaned up a little better. Floors were dirty. Spiders were all over the kitchen. Cob webs hanging from the ceiling. The grill on the porch was extremely nasty and one side is broke. Other than those things we loved the view. Loved how cozy the cabin was after cleaning it. We will for sure be back.

This cabin by far blew any place we have stayed away! The location was great, place was clean, and had everything you could think of! It was the perfect size for out family of 4! We can’t wait to come back and make more memories

The cabin was nice enough but in need of better amenities. The coffee pot does not work. Bring your own if you’re a coffee drinker. The mattress in the upstairs bedroom still has the protective plastic on so it’s very noisy when you move the least. The televisions in the living room and bedrooms are very small and outdated.
Other than these few annoyances, the cabin wasn’t bad for the price. We have booked with Cabins USA before and will again. Next time, I will read all reviews instead of just looking at the 4 or 5 star review on the actual cabin. I would’ve known these things beforehand if I had.

This cabin was perfect for us. It has everything that you would like in a cabin. Very spacious with good size pool, hot tub , theater room etc. Rooms were spacious and 5-6 families can easily stay together in this cabin. Highly recommended.

I loved the cabin overall. It did need a little more cleaning because the half baths toilet looked like it had stains around the side and we noticed feces on the back of the toilet. The pool table is a little sloped but we still played on it. It was like it had a leg off balance. I would stay again.

We have stayed in this cabin twice now and we have enjoyed it both times. Will definitely be booking again for the spring!

The cabin was was well equipped with everything needed, the beds was comfortable. This location was close to everything in pigeon forge. I have rented from Cabins USA before and staff are very friendly and ready to answer and questions. The check in and check out is super easy. The cabins was decorated for fall which was nice.

Our stay was awesome. Only bad thing was the directions we was giving to follow. They wasn’t correct. Took about 30-40 mins just to find the cabin. Other than that, we enjoyed it.

We loved the riverhouse it was so great. Beautiful cabin plenty of space for 3 to 4 people. The river was calming and relaxing. The only 2 things i would change would be to cut down the weeds and a few bushes by the river and gazebo so you could see the river better. And to make the steps going upstairs wider they were way to steep. I would absolutely go back there it was a great cabin. Clean, spacious and beautiful.

We have vacationed in the area multiple years but this location was the best. Angels Landing was amazing. The views were breathtaking. USA Cabins thought of everything. We will be back.

We had a blast and was more than impressed with the property. We will be booking with you all again!

It was a great condo. There’s some things that could have been much better. The couch was uncomfortable. The balcony doors were hard to open and close. The tv’s, the one in master bedroom only played one channel, that was the tourist channel, the tv in other bedroom only played the disney channel. We tried several different things to get them to show more channels. The master bedroom bed could have been better. We also could have had more towels. Everything else was great though.

I looked at several cabins and really liked this one when we showed up we were very surprised and it was so much more than expected we enjoyed ourselves and had everything we needed we will be back had no issues with anything!

Nice cabin needs better TV package beds to hard

Thank you so much for a great experience this past weekend. There were 9 of us that stayed in your cabin Cherokee Hilltop for my sister's bachelorette party. We stay with you guys at least once a year so I knew exactly what company we would be staying with during our trip. Everyone had a great time and was very excited about all the things that were included in our cabin. Pool table, hot tub, Skee-Ball, ping pong table. The only thing that was a little deceiving is the parking it looked on the picture as there were going to be a parking area in front of the cabin. When we get there there is no parking in front of the cabin because that's a straight heel. It was just fine though for the vehicles that ended up going with us which was a total of 3. I'm very pleased with my experience again with you guys and we'll come back and stay again.

The property was advertised to have a gas grill and a air hockey table. The kitchen could use a few pot holders as well. But, all in all, it was a very nice stay.

We loved this cabin!! The location is fantastic--close to the parkway and to the national park. The view couldn't be better, and it is easily enjoyed from anywhere in the cabin because of all the windows. We had an issue with the back door that was quickly resolved by a wonderful gentleman from maintenance. The cabin was very clean and very comfortable. We highly recommend Cabins USA, and we look forward to staying here again!!

My family had a great time during our stay at Endless Joy! Inside, the cabin was beautifully done, cozy yet cool, and had plenty of space/things to do on 3 levels. Pool, Air hockey, and Foosball were enjoyed by all. Ping Pong too. Internet worked well. Never used the TV's.

Some things I wish I had known...
1. As others said in their reviews, getting there could be worrisome. If there is any snow, and you don't have 4 wheel drive, I can see it being very tough. We watched several trucks struggle to getup the hill and had tires squealing to make it up.
2. Bring your own potholders, coffee filters, pillows(they were pretty bad), extra blankets.
3. Also bring soap, bar soap, shampoo, dish detergent, laundry detergent, dish washer detergent(the starter sets of these lasted a day).
4. Hot tub is on the first deck, accessible from the ground. This is a problem if you have anyone in your party with fear of bears. We had a bear under our deck 4 of the 7 nights checking out the trash bins. The steps to the deck are right next to the trash. This made the desire to use the Hot tub at night much less. I would have chosen a different place had I known this.

(Bottom Rack of dishwasher is seriously in need of repair/wheels.)

Overall, I would use CabinsUSA again. We passed several great looking cabins, so while I would not rent this one specifically, I would for with them for our next trip.

Tub in room didn't have a drain stopper so we couldn't use till the last day,and trash pick up should be every day in big cabins.

The cabin was easy to find and very close to dollywood. It took us less than 10 minutes to get to dollywood from the cabin. The cabin was just like the pictures. It was very clean and smelled so fresh. Whoever cleaned the day we arrived done an excellent job. The sound of the creek from the back porch was so relaxing and one of my favorite things. My grandbabies enjoyed the game table in the living room playing video games. I always rent from Cabins USA and plan on coming back real soon. I love Pigeon Forge!!!

The cabin "A Bird's Nest" was great--could have used a few more coffee cups as there were not enough for 8 people--was dark when we arrived and lightning was not good on the outside--some lights did not work--over all was a very nice chalet and enjoyed our stay--view of mountains not so good.

The cabin and senery were perfect. The mini blinds were torn on about every window on each floor. The jucuzz top skirt was ripped but the jucuzz got to 99 degrees and operated well. The pool table leg is about to fall off and wasn't level, the Foose ball table was broken and the ball missing. We were there for my wedding so there wasn't a lot of game playing this visit, we had wedding photos in & out of the cabin, in the cabin we raised the blinds so the broken ones wldnt show in the pictures. But it is truly a beautiful cabin in a perfect setting.

Our stay was pleasant. The only problem I had was that some of the port holes in the Jacuzzi's and the hot tub didn't work. Also one of the remotes didn't have batteries so we were having to use one remote on two TV's. And the mattresses could use a little TLC. But all-in-all, it was great.

Nice, secluded cabin. Perfect for a romantic getaway. The only issue I had was the lack of wifi.

We LOVED PoolsideLodge! Great place to stay. Close to everything. Cabin has plenty of space for a big family. The children loved the theater room. All the staff is so helpful from making a reservation to check out! Will definitely be staying with CABINS USA again!

Cabin was in excellent shape. We enjoyed our 3 night stay. It was very clean upon arrival, the key code did stop working on the 2nd day but the staff helped us find a solution very quickly. I would suggest maybe add a few more lights outside as it is very difficult to see at night.

Thanks for another great trip to the smokies cabinsusa cant wait to come visit again.

Cabin was beautiful and sowas view other than there was some construction going on below during our stay so the equipment was a little distracting. Site also said there was 2 sleep sofas and only had one that needed a new mattress badlly. Overall it was very nice.

maintenance was very responsive and corrected an item the same day we requested. they do need to steam clean or replace the carpet and upholstered furniture, though. there was plenty of room for our family of 4, and I would stay there again.

The cabin was excellent. I will definitely stay here again. The cabin was spotless & beautiful. Everything was right at my access, location very quiet. Pictures does not do this cabin justice. I would rate this cabin out of 100 a 💯.