Cabins USA Guest Reviews

Beautiful cabin. Kitchen well stocked, except a cookie/biscuit sheet. Needs a new one. Lots of room. Well stocked on towels and extra blankets. Beautiful place to spend a rainy day. It does needs some updating.

Fire place is not working correctly. Very loud.
Theater projector will not stay connected to the network, watch 5 min and shut off. We gave up and watched movies in rooms. To hard to turn on the on button on system connected to ceiling.
Theater chairs broken
Both King size bed mattresses on main level need replaced. They are terrible. We slept on the couch.
Security system would not turn on.
At check in a pool code was given on paper. It did not work. Had to call and get correct code. Pool was cold and hot tub was cold. Could not swim first night because they were so cold. We turned up the hot tub and Maintenance did come and turn up the pool on the second day. The hot tub cover does not fit the hot tub correctly and when opening it, it almost went over the balcony rail. It needs to be on a lift holder so this doesn't happen. Pool and hot tub temp should be turned up before guest arrive. It would have been nice if there was some pool floats and toys available, as being winter, there are none available to the local stores. Also a couple lounge chairs and a small table would make the pool area more comfortable. Not everyone wanted to swim, but sitting in the area to visit while kids swam would have been nice.
Needs seal on front door to eliminate the cold draft
Rugs are old and rolling at edges. The tape is not longer holding edges down. They are a major trip hazard, they need replaced

Need clarification on web site as to layout. Needs to state clearly 5 levels and what is on what level. This would have been impossible for my wheelchair bound niece who was supposed to come but they were not able to attend at the last minute. Difficult getting to pool for older people with bad knees. The cabin we stayed in a couple years ago the pool was on the main level, I didn't realize this one would be in basement.
Curtains needed on bathroom windows on mail level. Even with blinds, there is a major cap and from the front porch you can see directly into the shower.

The cabin was beautiful location was great, look forward to going back, and Cabin USA I will recommend to family and friends.

Loved the location! There was plenty of room for the 8 people that went with us.

This was our 2nd year renting this cabin and it was great. Will return a 3rd year. Minor changes was made with was a plus from year 1.

Great cabin, the older kids loved the gameroom. Wish it would have had a hot tub but we had a great time during our stay.

We had a Great experience with our cabin! Location was amazing, the Cabin was just the right size for our family! Check in and out was super easy!! We will definitely use Cabin USA in the future!!

This stay was amazing! It was enough room for everyone! I would definitely come back!

This cabin was perfect for our party of 11 adults and 4 children.

Nice cabin, not very private but there are some pine trees that make the hot tub private. The beds are comfortable, furniture was nice. The main floor bathroom is small and there is a wall in front of the toilet that is very close but it's not a major issue. The upstairs loft area get very hot even when the rest of the cabin is cool. Cabin was very clean and had everything we needed for our family. Cabin is a short drive from Pigeon Forge and Gatlinburg. Definitely will be staying here again.

Ok so upon the original reservation we had all the amenities we wanted toward the date of arrival we noticed the pool table was being taken out due to owners request spoke with a manager and recieved a upgrade ..In my mind perfect pefect after checking in and getting to the new reservation the fireplaces didnt work a handle was broke in the bathroom there was alot of dust on ceilings and in kitchen area mainly the hot tub was seeping out rust when we turned it in to get in ...this was a surprise getway for 2 birthdays and a host of friends i love cabin usa on the other hand i do wish the fireplaces would have at leastworked for a little bit ...

This house exceeded our expectations. It was just as beautiful as the pictures and was SPOTLESS. We were thrilled! Check in and check out were super easy and convenient. We hope to stay there again!

Enough room for everyone and the games/hot tub were great! Some of the lights didn’t work and the bathrooms badly need updating. Also, some surfaces were not clean and the cabin was very loud! There’s no buffer between floors so if anyone is walking around upstairs it’s super annoying. But overall a great cabin for the money. The driveway was definitely scary but my husband is a great driver. The directions to the cabin, that we were given, were horrible. Very hard to find in the dark.

We absolutely enjoyed our stay at Honeymoon Getaway. Very clean and tidy!

Everything went great, from booking, checking inn and checking out. Will book again in the future with Cabins USA

Loooved the set up everything we needed was in the cabin it was clean extra linen , toiletries was provided the king beds are so comfy and the queen the upstairs tv had trouble getting signal we had to unplug it a few times to reset it and the bunkbeds wood wasnt strong my nephew 46 pounds fell thru no harm caused but i will recommend sturdy wood or different frames and the sleep sofa frame also but other than that i will stay again

Most of the cabin was clean and we did enjoy our stay overall. However, the living room is tiny and not set up for more than 4 people. Also, the upstairs shower could use some attention. There is mildew on the ceiling by the door and pretty significant mildew in the shower itself. We were surprised there were no small amenities such as cards, books and board games and the cabin could use upgraded linens and more towels.

We loved this vacation home. It was comfortable and convenient. We will definitely stay here again. The only thing to be aware of is the hot water heater is small so plan accordingly.

Was really hoping it was more secluded and the pool table was terrible, but overall had a good visit.

We had a good time and had no issues. The cabin is easy accessible and close to attractions.

We loved the peace & quietness !

This was the third time I’ve booked with Cabins USA and I have no doubt they will be the company I use for all of my future needs. The cabin was gorgeous! The views spectacular! The pool, well, freezing! We booked this cabin as a group of four families specifically for the many amenities it offered. Primarily the indoor swimming pool. When we arrived on Thursday there was a gentleman there working in the pool. He said the heater had been out but he fixed it and it would take 8-10 hours for it to warm up. So sorry kids, no pool the first night. The next day I got up and checked and it was still just as freezing, so I called and they said they would send someone out. We left for the day and when we returned couldn’t feel a difference, but thought maybe it needed time. So day two, no pool. The next morning I checked again and still freezing! By this time the kids, who were so excited about this pool, are getting very upset, which I turn leads to cranky parents. So I called again. I was told again someone would be out that day, but the lady I spoke with couldn’t tell me if anyone had actually been out the day before. So we leave for the day and I come back that evening and find this time the door to the pool is locked and think maybe they did come, but the water hasn’t had time to heat. Still cold. Day three down, no swimming. The next morning I check again, on our last day, and low and behold it felt a little warmer. We went out for the day and came back that early afternoon and the kids excitedly put on their swim suits and jumped in! Just to find the water below the surface wasn’t as warm and quickly got right back out! So our “Smoky Mountain Dream” of an indoor swimming pool in the winter in the mountains, a complete bust. I wish I could say the hot tub made up for it, but was more of a “warm” tub than hot. The game room and theater room were awesome! The cabin was very spacious and accommodated 17 people without a problem. And I should mention, everyone I spoke to was always very friendly and helpful. I only wish that the pool issue had been fixed prior to our arrival. Just looking at a pool in the winter time without being able to swim in it, well we could’ve done that in Florida.

Overall, the cabin was in a great place and was perfect for our stay. Just a few things you might want to check; Hot tub water was dirty, bad sewage smell at times throughout the cabin, and no IRON for the ironing board. I would recommend Cabins USA and this cabin to family and friends. The express check-in and out was awesome. MY family enjoyed our trip and stay.

Awesome stay, check in and check out very easy since yo can do it directly from your phone. Cabin was exceptional, amenities were great for families. They have different games for both children and adults, cleanliness is on point from beds to bathrooms. Locations is amazing, 5 minutes ways from town. Will definitely go back and will recommend to others!

This cabin would have gotten 10 out of 10 except for the fact that as nice as the cabin was..........the mattress was a nightmare. I can't understand who would invest in such a cute comfy cozy and nice cabin and use some cheap slab of a mattress. We thought we were sleeping on the box spring. Hard time sleeping and woke up feeling sore. I really really love the cabin and the fireplace, everything was nice....... if only I could have slept and rested well. (Considered sleeping on sofa, much more comfy) Overall a beautiful enjoyable cabin, hope the owners invest in maybe a $300 mattress from Sams club or somewhere.

Good value for the money, but needs a few things. There were only enough forks for all six of us to eat one meal, so we were constantly washing forks. The kitchen chairs are all pretty wobbly. The steep flight of stairs up to the front door are not lit, which is dangerous in the dark, when you’re carrying a child especially. It looks like there might be lights that are broken? The tv channels are extremely limited...not even some of the basics.
Overall, the cabin was pretty clean. There were plenty of towels, which I appreciate!

The staff at Cabins USA was awesome and very responsive. We loved the cabin and the location. The pool was great. Only a few negatives to our stay. We had 4 adults staying at the cabin and the hot tub was only a 3 person tub. The main living area really only had comfortable seating for 3 of us a time. The dining table only had 3 chairs. But we sat at the bar most meals so it worked out ok. As others have stated the parking situation was tricky with 2 cars and the neighbors didn't like if we parked in front of their cabin even though they had room for 3 cars. We did unfortunately have problems with ants. We called maintenance and they responded within an hour. They came out and sprayed but it was a continuous battle the whole time we were there even after they sprayed. We kept all food in the refrigerator or in plastic ziplock containers. Ants were mostly in kitchen and pool area and they bite. :( But we really did enjoy the cabin and would stay there again. Would not recommend more than 4 adults. Probably better for a family with kids. Oh and there were a ton of stairs. You will get your daily workout.

The place was clean and well stocked. The outside area was huge. Great deck and hot tub with a grill and plenty of seating. I'd recommend this place. Would sleep three couples comfortably and had a futon in the game room which had a pool table and arcade game.

It was so cute & made us feel right at home! It was a perfect little get away cabin for our anniversary. I will definitely be coming back to Tennessee & definitely going to book through USA Cabins again. Thank you for the great hospitality!

great place we loved it very peaceful!

The cabin was amazing!!! It was beautifully decorated, very comfortable, location was perfect, great views, and had so much space and perfect for our family!!
The only things that were lacking were that we had no coffee or filters in the cabin, the toilet paper, and paper towels were thin and rough, and it would have been nice to have liquid soap and small shampoo and conditioner available.
Otherwise it was amazing and we will definitely be back to this property! Thank you again!

Everything was awesome except the water. There was air in the water lines and the water smelled like rotten eggs.

Everything was perfect, I can recommend Cabin USA and this property 100%. I will definitely use them on my next vacation trip to the amazing Great Smoking Mountain Area.

Me and my wife are elderly we should have mentioned that when we booked the cabin staff should have also asked us if we were elderly or handicapped because there were stairs with 34 steps going up to the cabin we are in good shape so it didn’t affect us that much other than that stay was great would recommend to anyone looking for a get away to the Great Smokey Mountains. Thanks.

We went with a family of 12 and this cabin was completely amazing as was the maintenance man (Oscar) who was kind enough to get us wood for our fire pit as well as to help us figure out the alarm system. The pictures on the site do it no justice the cabin is big and open and bright. The WiFi didn’t work from the main house but was strong in the play house, the kids loved the play house plenty of games to keep them entertained, pop corn machine to enjoy in the large movie theater.Now on another note set the GPS before you leave the cabin cause the minute you leave you have no service till you’re on the strip. And bring your own blankets !!

Our newlywed son and wife loved everything about their stay. Getting into the cabin was a mess . Checking in ,since his father and I purchased the honeymoon was not easy .It as not explained at the time of purchase all that had to be provided. For future customers please do something about this. We sent a printed paid receipt,it did not help .Why not?

Everything about the cabin was beautiful. My friends and I enjoyed ourselves. I didn’t really care for the location. We had no cell phone service the entire time.

We had plenty of room for our group of 23

There was no ceiling fan in the bedroom. Any fan would have been great. No dishwasher but dish were left. The dish liquid was just water. Couldn’t wash our used dishes.
The TV continuously kept going out. Could not connect to the “free WiFi”. Other than that we had a wonderful stay.

Very nice place, clean and comfy! Very close to town. Will be back!

The property is beautiful and the hot tub was relaxing. The bed is so uncomfortable. It is hard and you can feel slats in it. Also since it is in one room it would have been nice to have been able to see the tv from the bed.

Perfect location, beautiful cabin. Would highly recommended. This was our 13 cabin through cabinsusa and would highly recommend this company.

My husband and I had a great time. We did the express check-in so there was no need to go to the office. My toilet wouldn’t flush on the first night but maintenance came by with no problem to fix it. I wish there was more of a clear view of the mountains. All we saw were the trees but we loved the privacy.
The WiFi was constantly going in and out as well. Also on the last night of our trip, a raccoon snuck its way into the back porch, through the screen door, to get into the garbage. Be prepared to drive up a hill to get to your cabin. It wasn’t a bad drive up. The parking spaces need to be better for people who need a 2-car parking space. Other than that I can’t wait to book our next trip with you all soon.

One of the most amazing experiences! The cabin was clean and kept up very nicely! Had a wonderful time and expect to go back every year!

We thought the cabin was higher up the mountain, from the pictures shown online, so the view wasn’t great. Other than that, it was very clean and cozy.

This cabin is very nice.

We loved the hot tub! Nice place to stay.

The Cabin was nice and had lots of amenities. The beds were VERY comfortable and it was clean. There was a lot of signs of needed maintenance though. The Pool Table is very worn out and the doors were slamming due to being off balance on hinges. Water would not come out of Fridge, the kitchen sink faucet had a leak when lifted all the way back and some of the exterior doors did not latch closed unless dead-bolted. Curtain rod in master bath fell off because it was missing a piece to hold the rods together. Other than these few issues it was a great stay.

Can you say WOW!!!! This is our second year doing an Annual Group Friend's Trip with Cabins USA, and it gets better every year! Last year was a different cabin choice and let's just say THIS YEAR, my Friends and Family DEMANDED we come back to Bear Paddle Lodge, we did not have 1 complaint! The indoor pool was awesome, open floor plan for everyone to gather was even better! Although this was an all adult trip for us, we definitely made a decision not to wait until next year, but to try to book Bear Paddle Lodge in a few months to bring all the kids! This was perfect for our group, friends who been together for over 25 years, this was amazing! Thanks again for allowing us to enjoy your property!

Needs new matresses

The cabin is very cozy and homey feeling. Being at the top of the mountain the drive there might be a little frightening for some because of some of the switch back on the road but it’s a beautiful drive to the cabin. The kitchen is well equipped even with the things for the bbq pit but I would bring your own knife because all the ones there couldn’t cut an onion luckily I had my pocket knife. If you bbq be aware that the handle on the lid is not the one that came with the pit and it will be as hot as the rest of the pit so use an oven mitt to remove it. Over all it’s a amazing place. We will be going back.

This was one of my favorite cabins! The view was magnificent, the beds comfortable, the cabin clean and up-to-date! Even my students took notice of how comfortable the cabin was! We loved the huge dining room table, and enjoyed a peaceful afternoon taking in the view from the deck outside!

Overall very nice and clean, only a few items to list - the hot tubs could use new covers because they are waterlogged and extremely heavy for two people to lift off, the upstairs master bath we kept smelling urine around the toilet actually smells like it is in soaked in the floor grout. The kitchen sink faucet need's repair it is very positional to shut off. Would definitely visit again.

We really enjoyed our stay at this cabin. There were just a couple things we would have wished to be a bit different. All the games were broken or missing pieces during our stay. When we arrived at the cabin they had the heat set to 80 degrees it was miserable for the first several hours until we could get it back to a comfortable temperature. The thermostat also had been preset to go back to 75 throughout the day which was frustrating. The hot tub was nice but several of the jets were broken or not working properly. Overall the location was good for us and the view was very nice. It was a nice mini vacation for a couple to get away and relax.

When we arrived to the cabin after checking in at the main office, we noticed our passcode didn’t work. We called the main office and they said it was an “urgent need” and that someone would be out quickly. An hour and a half later, someone finally showed up to just let us in. It didn’t really seem as “urgent” as they made it out to be. BUT, when the serviceman got there, he was extremely nice. And honestly, after this issue, the rest of the stay was great. The cabin was cozy and nice. I would just say, don’t expect IMMEDIATE service when something goes wrong with the cabin.

Besides all of that. The staff were nice, the place was clean, area was great. Just be prepared to wait if something goes wrong.

Check toilet seats. Were really loose. Great stay other than that.

The cabin location was wonderful. Love how it sat back in the mountains. The seclusion was wonderful even though there was a cabin in front. We felt like no one was around. The only negatives are the TV is way to high. You literally have to look up at the ceiling to see it. The other is the water smell. Our hair and toothbrush smelled like to all day. Overall it was a wonderful weekend though.

The cabin was great, kitchen was very small. The only thing we did not like was the location..and the driveway up. But I will use Cabins USA every time we visit!!

We had a couples weekend retreat and the entire cabin was big enough for all of us. The check in process was so easy. The only thing was that we had an issue trying to find the cabin. We had to call several times and I think that the WIFI password should be posted in the cabin instead of us calling for the password. Other than that it was Great !!

We enjoyed our stay. Everything was nice. The only negative was that there were roaches and I never received confirmation of checkout.

great

Everything was pretty good. Rugs and carpet needed update and cleaning bad

Best Cabin I have ever been so far. The place, the location.. cant get any better
My only comment is there could have been shampoos,body wash etc.. But otherwise, its absolutely amazing

We had a wonderful time in this cabin. It was small, yet perfect for the two of us. He and I will definitely book with Cabinusa again.

This was a beautiful cabin, that has a great view! It felt like home when we walked in. Loved every second we spent there, from the hot tub to the pool this was a great experience definitely coming back again

Great place to stay, close to pigeon forge and friendly staff! Good folks to do business with!

A beautiful cabin, very clean, nice appliances, and amenities. The only negative thing I can say is that the charcoal grill bottom was rusted out. A grate was placed in it but ashes, etc could still fall though. Also there was no WiFi, I didn’t think to ask when checking in I just naturally assumed all places had wifi now a days , so that was my fault for assuming. But all in all great cabin !!

A wonderful cabin. Such a quiet neighborhood. Really enjoyed our stay so peaceful.

It was a little smaller than I expected but cozy nonetheless.
I really wish there was a privacy wall around the hot tub and a washer/dryer.
It was a nice weekend get away.

Always enjoy this cabin. Quick path to the main parkway. Very peaceful

When we first pulled up I thought, What have we got our self into? It was rustic so on the outside, But when we opened the door it smelled so clean and was so beautiful inside and being on the water was perfect !!! This is probably my most favorite cabin that we have stayed in, Our family goes every year on this long week-end, We will try to rent this one again, I would definitely highly recommend this cabin !!!!

Great cabin! Will definitely return.

Great place to stay. Plenty of room for everyone. The house was very upscale. The only problem that I would like to see corrected is the lighting in the living room. At night it is very dark in the living room on the main floor. Try putting some floor lamps or make sure the lights are bright enough on the 2 ceiling fans. Just need to make that living space more brighter. Overall, I would book this cabin again.

My wife and I rented this place to get away for a long weekend with our two boys. At first sight, we were a little disappointed that it was in a "neighborhood," but after going in and looking around you quickly feel like you're secluded in the mountains. The other cabins are almost not visible when you're on the back deck, which was really nice. Despite only having two bedrooms, this place is really very spacious -- we've rented three BR cabins in the past that had less space than this one. My only (minor) complaint was that the arcade game wasn't working (screen appeared sideways which made it hard to play) -- this was only a very minor issue because we had two boys that are 5 and 7 and were excited about it but couldn't play it. Highly recommend this place -- we will certainly rent again.

We really enjoyed your cabin.

Cabin was nice. It’s appliances need some upkeep though. For example, the kitchen faucets were installed backwards, the oven was wobbling, the TV in the main room was dated and showed signs of it. The hot tube was dirty and needed a service call. Other then that, it was a good weekend and enjoyed our stay.

There were a few things that need to be looked at by maintenance. The dish washer is not connected to the inner frame and comes out when the racks are pulled out to load. The stove makes a load humming noise after it is used. The noise continues for a few hours. The toilet paper holder in the restroom off of the master bathroom in the main floor is broken (it was broken last year too).

The cabin was adequate for our group's needs but could have used some deeper cleaning. The carpeted stairs up to the 3rd floor needed vaccuuming and the kitchen was dingy. The dryer was sitting sideways and there was a leak coming from the upstairs bathroom and landing on top of the fridge so we couldn't use that shower. I called and reported the leak but did not hear back. The shower in the basement was "bouncy" and felt unstable. The basement got very cold. The road going up to the cabin was sketchy at best; if there was snow, ice, or heavy rain, you would not be able to get to the cabin.
Overall, it was fine, but needed some updating and work.

Sugar Bear View was everything we hoped it would be!! Absolutely beautiful and the location was perfect to go to Pigeon Forge and Gatlinburg! We will definitely rent again and would recommend!

Overall the experience was nice. Cabin was cozy and clean. Bathroom downstairs had a strong urine odor.
The check in/out process was easy and convenient.
The staff member at check in was not very welcoming. Was not rude but gave the impression that she did not want to be there.
We will still consider rebooking with Cabins USA.

The only complaint I have about our visit is the cabin only had two rolls of toilet paper and one trash bag. Only one roll in each bathroom and one trash bag in the kitchen. When we went to stay 4 nights and 5 days we didn't want to leave the cabin. We brought food, drinks and snacks to get us through the visit. I called the main office and asked if we could have a couple more rolls, but they said they only provide two rolls that we will have to go buy any extra. Which this didn't do any harm to our trip, we just wasn't aware. We just didn't want to leave until the check out date. We really enjoyed our stay and plan to stay again in the future. Thank you for the stay.

Great stay other than doors did not lock/ unlock the best and floor was dirty in places.

Had a great time. Loved the cabin. Only issue was we couldn’t get the fireplace to work.

1. The view is awesome! I would stay there again.

2. The cabin overall was great. However, had to call maintenance when we arrived due to lights not working in one of the bedrooms. Turned out that water in the outside light fixture caused the circuit breaker to trip. Additionally, one of the bedroom lamps didn't work. Also, there were several burned out light bulbs. All of these things should have been addressed prior to our arrival. The floors could have been cleaned more thoroughly. 2 coffee makers were nice, but a blender would have been appreciated.

3. Christmas decorations was in one of the bedroom closets making it impossible to hang clothes. those decorations should have been moved somewhere that wouldn't inconvenience guests.

4. Lastly, the one mile long one lane driveway to the cabin is a problem any time there are 2 vehicles going in opposite directions. Unbelievable! Great for a challenging walk. Terrible for vehicle traffic.

Beautiful home - LOVED THE VIEWS! Hot tub was in a weird location - would have used it more if it were on the deck outside of the living room where it was covered. Needed more towels since there was a hot tub but we washed them and it all worked out! You can tell that it's not been used much - most homes we rent for the week have extras (salt, pepper, oil for cooking, coffee, etc. would have been nice for them to allow guest to leave items that were not used (example: we had sugar and tea left over and we left it) but I'm thinking the cleaning crew trash these items. I would prefer to rent a place that If I needed ketchup packets I would find them in a designated space to use as needed since you don't want to pack the kitchen when you travel to another home. More blankets would have been nice too. Pool table holders are needed, but the beds, pillows, bathrooms, all were great and the views from all windows will have us coming back. Just next time I will pack more everyday items (trash bags, etc) when we come back. And it was weird on the way there and on the way back we had to sit in one lane traffic for road work and nothing was going on! kind of a pain when you sit in traffic excited to get to grocery store and house for your trip to stop. Make sure you have plenty of gas! Nothing but wonderful things to say about this community and house! it's a beauty!

Other than the hot water heater not being large enough for the cabin (took 4 tries to fill the Jacuzzi) the cabin is great. Love the location being right on the river. The cabin was very clean.

Everything was good, felt at home and very comfortable we had everything we need plus some. A few bugs was spotted the first day but overall the home was outstanding. The only problem we had was that they took a very long time to unlock the doors when we got locked out of our cabin. But overall it was fun!!!

Although the hot tub heater was not working and the water was ice cold and the Fireplace was also inoperable. Over all the experience was very pleasant and enjoyable. I will recommend cabins USA to my family and friends as well as rent again myself at a later date. Thank you.

House was nice but needed some updating, wall power was peeling off, knobs not secured, mattress was old, and also the kitchen needed a little bit of updating. Overall was a great trip! Would book with cabins USA again!

MY ONLY COMPLAINT IS THE GATE LOOKED BROKEN, NOT WORKING WE STILL ENTERED OUR CODE TO OPEN BUT IT NEVER MOVED, THE GATE WAS PERMANENTLY OPEN. NOT REALLY A SECURED CLOSED AREA OF SAFETY CONCERN. PLEASE LOOK INTO THIS AND GET IT FIXED. OTHER THAN THAT THE CABIN WAS GREAT MY KIDS ENJOYED THE GAME ROOM AND THE HOT TUB. AND THEY GOT TO SEE SNOW 1ST TIME EVER FOR THEM FOR THE 2 NIGHTS WE STAYED THERE WAS GREAT! HOME AWAY FROM HOME. VERY COZY!

We have stayed in Snuggled Inn several times over the years. The cabin location and the "Express" check-in/check-out process with Cabins USA are two of the main factors that keep us coming back. On this trip the cabin was extremely clean, the kitchen is well supplied, all lights work, the hvac was perfect, the TV's worked fine, the beds were comfortable, the wifi worked great, the Pool Table is a nice touch. Plus being a Pet Friendly cabin allows us to bring our Boston Terriers with us on trips. Really have no complaints, what so ever, about Snuggled Inn and/or Cabins USA. Looking forward to returning to Snuggled Inn again in the near future ......

Not a whole lot of complaints. The place was a little outdated. If you plan on staying in the furniture is not very comfortable and the fireplace is not real and did not provide a lot of heat, if any. The pictures are a little misleading if you are looking for secluded space because the view is a close by neighbor any way you look.
All that out of the way, the overall experience was great. That had all the appliances and cook wear you would need for staying in. The location was right in the middle of anything you can think of doing. Plenty of places to eat. Easiest check in and check out process I have ever experienced. We went as a family of 5 and had plenty of space in the cabin. We would recommend and use the place again.

The location of this cabin was great, backroads drop you right into wherever you want to be. My biggest issue was the bed is like sleeping on bricks, I was in the military and this is still most uncomfortable bed iv ever slept in, tried the couch and it was super hard also. By day two my back hurt so bad it hindered what I could do when we went into town. Their was no TV remote in master bedroom, satellite remote worked but not TV. The jets in the hot tub barely worked, you cannot deadbolt the back door and when it rained hard we needed 4 wheel drive to get out of the driveway. Their was also a tree down in the driveway where instead of clearing it they cut about an 8 foot section so my truck did not have much room to get through, made it difficult when you had to get a running start up the hill. Also a few trees down around property that could be cleared out, just made the first impression kind of trashy. The Iron was also broke so we had to get wrinkles out of clothes in the dryer. Other than that this cabin was a cute cabin, the location again was great and it was well kept as far as cleanliness, just needs a few amenities upgraded and some TLC from a good maintenance man.

Love it so much!!!!

Beautiful cabin with beautiful views only complaint was the stink bugs & hot tub filter was filthy.

For the most part, we loved Smokey Mountain Lodge. It was a great location and we had plenty of room.
There were a few concerns. One of the Jacuzzis upstairs leaked, the dishwasher top rack was broken, several of the tv's would not play cable and the basement was extremely cold. When we finally found a way to heat it, it threw a breaker.
Upon arriving, we had a smoke alarm that was beeping, but we called maintenance and they promptly came and changed it.
I know all of these things have to brought to your attention for you to be able to address them.
We really enjoyed our time and check-in, checkout, and all correspondence was very easy.