Cabins USA Guest Reviews

Very nice place to stay.

Loved our cabin. Will definitely be staying with cabinsusa again.

Location was awesome. Nice and cozy cabin. However we couldn’t get the hot tub to work. The only thing I didn’t like was the worn loveseat. I would stay there again though.

My husband and I were extremely satisfied with Cabins USA. It was our first vacation in a long time..... It was awesome! We enjoyed our stay and we will be back! Thank you so much......

Absolutely loved it!! Checking in was hard because they were supposed to be ready by 4 and we waited until 5:30!! Besides that it was great.

Me and my family really enjoyed our stay. We will be back soon!

We loved it. I didn't give it a 10 for amenities because it did not have Wi-Fi. Other than that it was very comfortable and clean. Would definitely book with Cabins USA again.

Awesome place! Awesome experience!

Wonderful time. We had all we needed and the hot tub was a great bonus. The couches downstairs as well as the comfort of the pullout couch were drawbacks. The pullout is extremely slanted and not suitable for any adult to sleep on. The couches are very worn and need to be updated. Not too many comfy places to sit inside. Master bedroom would benefit greatly from another chair. If my husband or I was sitting, the bed was the only other place to sit. Outdoor furniture is fine but not something you want to spend much time sitting on. Storage options very limited overall.

Reservation process was excellent. Check-in was fine but when we arrived, the doors to the spa room were locked, the power was out on one side of cabin and there was no wi-fi. We tried to make sure all connections were good but had no luck. From Sunday evening to Tuesday morning, I left at least 4 messages with your maintenance department. Finally, the hubs found the breaker box outside, flipped them and power came back. I then unplugged both AC units. Please know I understand things happen and it’s not anything major. My concern is the lack of communication. In my opinion, I shouldn’t have to be bothered with this type thing. With this minor inconvenience, the cabin was wonderful and we will be back!

Our gps took us up a couple very steep roads to get to the cabin. Once we found the other way in, it wasn't as bad.

The cabin was very nice for my husband and I to relax and enjoy our time away from home. We really enjoyed eating breakfast on the porch. One small problem I had to call the office to get the Wi-Fi password which we were not given I with the check in paperwork but it was resolved rather quickly.

The cabin was clean and comfortable. It wasn't as private as I would have liked. The view left something to be desired. Contacting someone by phone was close to Impossible.

Things I would fix the pavement leading to the front steps is uneven and I fail hurting myself, Cut back the bushes in the front ants were falling on us from the over grown trees, the refrigerator door does not close all the way and the pool table needs to be leveled and moved to another place for adequate game play. Bigger TV. Needs new couch and rug very uncomfortable due to years of wear and tear. But the cabin was in a great spot although other cabins were around there was still privacy. It was very clean although I would recommend vacuum inside the chairs and couch but there were no bugs which was my greatest fear. I would definitely stay here again

To say that we were satisfied is an understatement! This cabin was great close access to the parkway but away from all the traffic. The express check in and out was great and so convenient. The cabin was clean, the kitchen was fully equipped, the bed was comfortable, the hot tub was awesome! I have absolutely NO complaints and would highly recommend this company and this cabin! We will definitely be back thanks for such a great experience!!

We liked the cabin. It was small, but nice. The three things we were unhappy with ...
1) The internet was terrible. It kept going out, preventing us from working.
2) The bathtub had no grip on the bottom, causing it to be very slippery and dangerous.
3) The bed squeaked terribly, and there was a very small blanket on the bed. It wasn’t warm enough or big enough. I actually had to go buy a blanket to be able to sleep. (There were only three pillows on the be too ... so my husband had two, but I only had one.).

Other than that, it was a nice stay, and we would come back!

The view was great and property was relatively clean. We did find lots of hair in the upstairs shower when we checked in. The kitchen had everything we needed. My kids loved the game room and the pool. The major complaint we had was the pool did not hold water. We had to use the outside hose daily to fill the pool as it lost at leat 4 inches of water each night, and that was with very little spashing from my kids. The hot tub also did not reach desired temperature our whole stay. We did have a great time otherwise.

We have stayed here and the cabin next door several times but this is the 1st time since CabinsUSA had it... electronic sign in had a few problems (said I didn't have to reenter cc info if using same ... but for it to go thru you do have to enter ALL info again). Checking out I had to go back and search for the procedures. It said to call. But can't get thru so left a message. Later received email for check out link. All other places I get a # to text check out too in my email with the entry code. This way no one is scrambling when it is time to check out.

Mattress on downstairs bedroom should be replaced if not flipped. But it is a great home overall and no real complaints.

While WiFi would be nice it is also great not to have that distraction! We love everything about this home and is the reason we come back time and time again to this location!

Big Bear Cabin was absolutely perfect. We had no neighbors on our road so it was nice having privacy. The view from Big Bear cabin was beautiful and perfect. Our first day we had a bear visit but he moved along quickly once he saw us. We did run out of toilet paper, but with COVID I understand. Also the check in process took a long time, about 30/45 minutes and it was very cramped inside with lots of people waiting. We could not express check in due to paying cash, we also had to go back the next day to receive our receipt because they were out of paper. The staff were very accommodating and polite. Check out is very simple, with just a text and we were gone! Thank you so much, we had a wonderful vacation from Texas!

We stayed at A little hit of lovin the last week of June. We have a family of 5 and were very comfortable! The hot tub was large enough for all of us. The pool table was a hit with my teenagers. They do need shorter sticks because of the way the walls are around it. The upstairs bathroom was adequate for 3 kids (two are 16&18!!) The downstairs bath was HUGE. The only issue we had was not having cover on the main bed BUT Cabins USA sent someone out with it before bedtime! The driveway is steep but very doable. I was scared but was a pro by the end of the week. Also, we saw bears a few days. It was pretty exciting! They just walked around the cabin searching for food. We didnt throw any out but the previous renters had left scraps. They kept coming back to the same place looking. Highly recommend this cabin! I do wish the main bed was a little comfier. The mattress is a bit springy but slept fine with adequate pillows. We did NOT want to leave!!! The location is PERFECT. Its 5 minutes from Pigeon forge and maybe 10 to Gatlinburg. Right in the middle I would say!

We absolutely loved the cabin. It was set surrounded by trees on 3 sides and felt secluded even tho there was a cabin through the trees on each side and we could kind of see the road. Didn't have much of a few tho as the trees were taller than the cabin. It is a gorgeous cabin and we loved it there for the most part. However there were some negatives. 1) it smelled like mildew in the dining room. Maybe there was something spilled or a leak that soaked the carpet and didn't get cleaned up well? 2) the dryer took at least 2 rounds to get the clothes dried. 3) the hot tub was filthy. The filter looked like it hadnt been replaced in a year or more. The kids got in the first night and stuff started coming off the bottom floating around in the water.

It would be soooo much better if the door to the outside deck had a curtain!! I felt like I was exposed while changing or sleeping because I could see my neighbors from the bed. Also, I feel as if a new shower head would be great. The water pressure is fine, however, the shower head makes the pressure feel awful.

We had a absolutely great time. The cabin was beautiful !

The property was amazing. It was in an amazing location and the cabin was spotless. We will try to book this one each time we make the trip. The only thing that was out of place was the tub in the master. It is now a double shower. The pictures need to be updated. I was looking forward to a nice bath but the shower was amazing. Will be back soon.

This house was so close to the neighbor's we could hear them inside . The parking was on a sloped hill. My sister fell trying to get from her car to the house. When we got inside the house was not cleaned properly. The rugs and floors had dog hair on them. This was suppose to be a No pets house. The stove had left over baked potatoes in it. Cigarette butts all over the parking lot at a No smoking house. I was very disappointed with the cleaning staff. I reported it to staff members.
I would recommend this house but first make sure it's clean. Plenty of room for a big family. Big bedroom with own baths. Overall we had a good time.

Had practically everything we needed. It was such a great place for a couple or a family! I will absolutely stay here again!

This property was more than we could have hoped for. We come to TN yearly and this is by far one of the best places we have stayed. Will definitely book this cabin again in the future. Close to everything but far enough way you dont hear traffic.

Thoroughly enjoyed our stay. We plan on return visit when convenient for family.

We enjoyed our stay our stay at bear paws!! It was very clean and the location was great, just a short drive to the parkway. I would suggest the express check in. We spent over an hour waiting to get checked in at their office.

The check in and out was top notch. The cleaning of the cabin could have been better. Like the hot tub can use a good cleaning and was at a 107 when we got there. windows needs cleaning the blinds needs to be replaced. That is just things need done. We had a awesome time and was very relaxing. We really needed the time away. We are already planning are next stay for we hope next year. thank you give people a great vacation at a great value.

My husband and I really enjoyed our stay at Absolute Delight. We had such a good time, we didn't want to leave. The bed was so comfortable and we felt like we were at home.

The cabin was very clean, the hot tub was clean, filled and ready to be used and the kitchen was fully prepared for us to have anything we needed to prepare food. The only issues were with the bed and bedding. The beds are hard and there was only one thin hospital type blanket on each bed. This cabin is well worth renting! Just be sure to bring a mattress pad and heavier blanket if you need these.

Only complaint I have about the cabin is I would recommend putting a new couch in . My fiancée and I still made do but it’s a little small and a little uncomfortable . Don’t let that stop you from coming tho . This was the best vacation I’ve ever been on . It’s nice and super secluded . We had a blast . Be careful for the driveway tho .

The cabin was wonderful! It was nice and cozi which is exactly what my husband and I were looking for. We loved every part of the cabin. The view was lovely especially watching the sunset in the hot tub, It was also a very quiet area. We were also at the perfect location to see the fireworks from Dollywood every night from the balcony!!

Although our stay was great, there was a lack of communication with Cabins USA, we called and left a voicemail twice with no response each time. Once the day before we drove up with questions about the express check in, we ended up getting an approval email but never a call back. Then when we got to the cabin we could not get the fireplace working, I called and left a message with the hopes someone would get back to us so we could use it for part of our stay but never got a call. Other then that it was a great stay. I’d say we spent more time in the cabin then we did out and about so that’s a huge plus for us! We also plan on renting this same cabin again in the fall, we just hope we can get better communication in the future because everything else was amazing.

The pool was COLD. The heater is not large enough. No lamps and poor lighting. Workers left 3 wrecking bars laying around on deck and mantle but we didn't touch. Nice clean place, wonderful view, WOULD definitely go back if things were corrected. Cabin USA was wonderful to work with.

The cookware and cooking utensils weren't the greatest or plentiful. Also after using the grill one time it was infested with ants. Other than that we had no complaints whatsoever. Amazing house, great location. I absolutely recommend this place and Cabins USA

First timers...we were unaware of any extra amenities (pool, common areas). The cabin needs a deep cleaning. A few of the lamps were missing lightbulbs. The theater room wasn't working.. a few of the TV's were not hooked up properly. Some of the comforters were torn. Found press-on nails in one of the sofa beds. Loft bedroom didn't have a dresser. Called for trash pickup and no one came. The dryer didn't dry. These are the observations of the family members that stayed.

I was lead to believe by the pictures shown and the description that this was a private cabin which was not the case I had neighbors on the right and lifted of me also after 10pm I had to hear children crying and playing which was not my ideal get away with my wife.

I would recommend putting a mop and broom in the cabin. We had to go out and buy our own to help keep it clean.

I loved everything and will definitely be back!

My husband and I needed a getaway for our 10 year anniversary. The cabin was delightful. It was incredibly clean. The only thing I will say is I tried calling the company a few different times and never was able to speak to someone. Our cabin had wifi (I chose a cabin with wifi) and never had a password to use it.

The cabin was amazing! The indoor pool is extremely to hot for summer weather. Otherwise everything else was absolutely amazing.

The Adventure Lodge Gatlinburg was great for my family plenty of room for the 15 of us and the game room kept the kids occupied. Not too steep of a drive up either. Loved being able to have our coffee on the rocking chairs out front (though the bushes could use a trim so you can see out from the front porch) The charcoal grill and picnic table were really nice and of coarse the hot tub was great too. Was pleasantly surprised about the amount of kitchen supplies available at this cabin as well! The only issue we had while here is the pull out coach in the game room would not pull out. Thankfully we were able to use the ones in the living room and had enough beds still. All together a great stay for everyone!

We really enjoyed our stay even though we had a small issue but Cabins USA was very accommodating. I would definitely recommend Cabins USA for booking and I would also book with them again.

The cabin was beautiful and extremely clean with all amenities needed!! The view is breath taking and couldn’t ask for anything better!! Beds were very comfortable, and that’s a big plus for us. It’s roughly a 20 minute drive to the main strip of restaurants and things to do. This was our first time visiting TN and would definitely stay in this cabin again. The only thing we weren’t pleased with.. we only received 4 wash cloths and 5 towels for 5 people staying at the cabin. Thankfully one of us took a luffa, but it would be nice to have a few more extra. We don’t mind using our towel all week but to use the same wash cloth all week is kinda gross. We didn’t have much time to wash towels/wash clothes throughout the week as we were trying to enjoy our vacation to the fullest!

Everything was good except the hot tub wasn't working properly and we couldn't get in touch with anyone for the first day. So we didn't get to use it on the first day. My wife was disappointed about that.

We loved it so pretty and close to stuff to do.

Absolutely loved cabin . Felt cleanliness on outside webs and windows could be better. Also think it's time for a new mattress. Would love to rent again next year for our first anniversary.

This cabin is really nice! It is part of a community so it is close to other cabins but that was not a problem. We ended up in the cabin after we rejected the cabin we were supposed to be in. This was definately a good option! I would definately rent this cabin again. The staff went over and above in getting us in a different cabin for our stay when the original cabin did not work out.

Great option
Would reccomend

I thought the cabin was fabulous over all. There was a few issues upon check in but I called and reported them and they were addressed immediately that night. The hot tub was one of the issues it did take 2 days to get that taken care of so we didn't get to use it until the last evening so that was a bummer. However they are giving me a credit back for the inconvenience of not being able to use the hot tub. All the company employees were very friendly. The cabin was clean being it was a newer build there were still little things that need to be fixed but didn't hinder our stay. I will recommend this company to anyone I know job well done Cabins USA.

Love, love, love!!! My grandson is ready to move here!!!

Could have used more bowls for prep and storage in the kitchen but that is nit picky.

We are super pleased with Cabins USA, and are already booked for next summer 🙂

The house was great! And in a good location. Unfortunately a couple of the bedrooms were locked and it took us awhile to get into them. Management was slow to fix smoke detectors that had low batteries. And many of the pots and pans were put away dirty. For the price a good house though.

Everything was jus perfect and beautiful! The view was amazing they had Everything u could think of for the kitchen! Rooms was nice and clean I highly recommend this cabin to anybody

We really enjoyed this cabin! It has plenty of things to do for the kids,beds were comfortable, hot tub was great! We did have a few visitors on the lastnight we stayed we had a fairly young black bear, 2 raccoons and a stray cat show up but we enjoyed seeing them ! We will definitely be renting this cabin again...

We enjoyed ourselves. The cabin was very clean & pleasant. Great & relaxing stay. Thanks

This cabin was close to all attractions. The cabin was nice, cozy, and clean but on the smaller side. The hot tub had issues the first night but was fixed after calling them. The cabin is out-dated a little and doesn’t give that “cabin feel” or look on the inside. However, we were satisfied with the stay and had no issues checking in or out! We would recommend this cabin!

Only issue we had was trying to get into the shagbark community. The company had not sent our information to the security office so we could not get into the property. Called for about 30 minutes trying to get ahold of someone. Ended up getting in after about 45 minutes. Property was fantastic and staff was great to deal with.

We had a great time and will definitely be back!!
Y’all are located right in the middle of everything so we could just pick out next stop and head out. The express check in and out was the way to go., see y’all soon!!

Check-in and out was simple, the cabin was clean, and had everything we needed. There was suppose to be WIFI which we could never connect to, there was no storage space for bags, ect, and there was a band-aid in the hot-tub. I would recommend this company and the cabin, however, if you are looking for privacy or to be away from others this is not the location for you. The cabins are very close together and you can hear other people talking from the cabins.

Although I heard bad reviews about Cabin USA, I was skeptical about it but everything worked out great!! I have absolutely no complaints I just wish they had video games present. I would definitely use Cabin USA again and recommend it!!

It was a beautiful cabin and we loved staying there the only thing was that our grill was messed up upon arrival. The last guest or someone turned the gas grill into a charcoal grill and ruined the grill so we couldn’t grill but all in all we loved it there and plan to use this company again in the near future

Beautiful scenery, the cabin is secluded and private for being so close to everything we wanted to see and do. Recommend being back at the cabin before dark because of the narrow lane and incline. Wonderful place and would highly recommend.

The cabin was nice, clean and had everything we needed. Only thing was lots of spider webs on back deck and poison ivy growing up the wall, which I am allergic to. But would definitely stay here again.

there is a serious insect problem that needs to be addressed
there is also an odor emanating from the lower level of the property that could not be identified

We have used Cabins USA for years, with very few issues. This is a beautiful cabin. Loved the décor, and decks and hot tub were great. We did have several issues during our stay though. When we arrived, it was literally stifling inside due to the heat being set on 83 (in JUNE). We flipped it over to a/c...not knowing for a while that every single vent upstairs was closed. The OVEN was also left on - on 450. All that heat felt some sort of cruel joke being played by whoever cleans the cabin. The upstairs bathroom door will not close all the way, which is an issue for those of us who like privacy in the bathroom. Pool will not hold water and we had to add water with the hose daily. This was very frustrating since we got this cabin specifically for the pool and I can only imagine what this leak is doing to the foundation. We lost power in the downstairs bedroom on day 1 and upstairs on day 2. I lost count of how many times we had to flip breakers during our 3 day stay. We still love Cabins USA but we won't be staying in this cabin again.

Great location not far from the parkway. Cabin was clean. Bottom floor to cold and top floor to hot. Whirl pool tub on 3rd floor didn’t work. Could use some new outdoor furniture. Overall a nice place.

Great stay. Perfect location. Very easy to book and enjoy.

Amazing stay at R&R cabin at Bear Cove! Relaxing and quiet!
Peaceful experience
Some of pots and pans could be updated. Teflon was coming off some of them.

I can say I enjoyed my stay and can't wait until I go back and bring more family.

Love the place but when we get there no gas in grill so we called and they said they will send some but some was bringing pool ball so he came but had no gas then came back had wrong piece had to come back so we had to wait u til 10 30 to cook but he was a nice guy he did what he can and no chalk to pool
Table

I loved everything about the house. Only few things I feel can be approved it does need more kitchen appliances like more pots and pans. Bigger bowls to hold are mix things in. The grill is small for a cabin that size . Parking is scary might wanna put on description how you gotta park down hill and could be difficult to get out wit more then one car .Other then that I love this cabin it's very nice and spacious.

The experience was great . My only issue is that the cabin wasn’t deep cleaned . I saw dust and dirt on one the dressers.

My family and I stayed at this cabin for 2 nights. It was a little difficult to find at first but once we came in and out it wasn’t bad. The outside needed some TLC but inside was very nice. There were a few things that needed replaced and the decor was a little strange and mix matched in some places. There was only 1 rocking chair for the whole beautiful wraparound porch! The gas grill and fire pit was in rough shape and there wasn’t any patio furniture. We found this disappointing because we had planned based on pictures to be able to roast marshmallows. The hot tub was nice, I think it fit about 3/4 people. My crew loved the pool table and the downstairs space with sleeper sofa! The kitchen needs some new pots/pans but was sufficient. The beds were comfortable and everyone had space to be able to do their own thing. The “WiFi” was disappointing too, considering it was not unlimited and was only able to browse google and it didn’t work half of the time. I had teenage boys that wanted to watch YouTube and that was not possible!! There was Dish TV and it worked well.

Recommendations would be to buy some patio/porch furniture, invest in a small internet package or advertise “no internet”, clean up and give the outside some love, place a sign that says Cabins Name on property somewhere to be seen, and have batteries in the remotes. (We only had batteries in one remote)

Overall, we all had a great time! Dancing Bear VII gave us a chance to spend time as a family and to have a break from our everyday hectic lives.

It was a great experience! Something I never did before. The only thing I didn’t like was that the hot tub outside didn’t get as hot as it supposed to. The hot tub inside did not work. The grill was extremely rusted out!. The TVs did not work!.. the couches were very dirty. And getting to the cabin was hard at night because you can’t see anything and the hill was really steep!... other than that it was great!!

I really enjoyed everything and hated to leave but I will return soon!!!!!!

So peaceful only problem was we wanted to extend our reservation from wednesday to friday but they had done booked it and had to leave early. Other than that it was beautiful, relaxing, and will definately rent from cabins usa again in the future.

The cabin was wonderful! We enjoyed the river view and the quietness of the location, but were still very close to everything. It was very clean and provided everything we needed for our stay. There isn’t internet access, other than not being able to look up places to go it was nice for everyone to have a break from their phones. We had a little issue with the hot tub, it was nice and worked great the first night, but the temperature was messed up after that.

We had a great time! The cabin was awesome and we especially loved the game room! Our first full day there we even saw a BIG black bear come walking by our cabin!

We had a amazing time at the Adventure Lodge! The location and view were fantastic. The upstairs loft bedroom with the kids bunk was perfect for one family. My son loved being able to play up there in our downtime. Each level had a bedroom with a bathroom so every couple could have their own space.
We will be back soon and would stay here every time!

Loved staying here. Would highly recommend, especially for those families Very spacious accommodations. Fabulous, great value.Very nice view . Super easy to and super easy to check out .

We really enjoyed our stay everything was really nice the area was very nice and quiet great place will return

The most amazing views ...absolutely breathtaking

The couch and chairs wasn't much comfortable. Loved the location & quietness if the neighborhood. The stand up shower needs some work, it feels like you are going to fall through it. Also there isn't enough water pressure in either shower.

This cabin is absolutely breathe taking very beautiful cabin very clean and location is perfect me and my family enjoyed it staff was very friendly we will be returning and I highly recommend cabins usa

The beds need to be updated, just uncomfortable. Everything else was amazing. I could sit outside and watch the view for hours. As far as people complaining about the carpet. IT'S called wear and tear normal things happen over time. It's a beautiful place.

Great cabin with lots of room for our family of 10. Kids enjoyed the games and theatre room. Beautiful views. There were a few maintenance issues that needed addressing while we were there, ice maker didn’t work, leak from AC and skee ball game didn’t work properly, light bulbs out. King mattress upstairs had “broken” side. Maintenance staff came quickly but was unable to fix most problems while we were there. It seems that there needs to be a little better reporting of problems from cleaning staff before next guest checks in. We still had a great time sitting on porch enjoying views and it was about 15 minutes back to Pigeon Forge. Would stay here again. Express checkin and checkout Worked great!

This is a cute cabin, it does need some of the appliances repaired and this particular property does not have a washer and dryer.

Nice cabin, nice location. Jetted tub has been replaced with a Nice BIG walk in shower with double shower head. Just know this cabin is two stories with long STEEP STEPS to down stairs (BEDROOM & MASTER BATHROOM) HANDRAIL SHOULD BE EXTENDED TO START AT FIRST STEP AT THE TOP. Loved our stay and will rent from Cabins USA again!

It was an awesome stay . We loved and so much and will definitely be back

Our first day the air unit was froze up so it was very hot the first night but they promptly had someone come fix the air while we were gone the next day so it worked great the rest of our visit. I’m a clean freak and behind the beds and nightstands and pull out sofa was mouse poop that should have been vacuumed up by the cleaning people, because it was a lot!! Everything else was clean, WiFi worked great, hot tub was so relaxing and our cabin was so peaceful and private. I drive a Jeep so the road was no issue for me to get up but if you have a car that sits low I would be extremely cautious going up it as some of the potholes are very large and the road is straight up the mountain. I did the express check in and check out and it was so easy and I’m glad they offer that! Would definitely stay here again it was perfect for our family of 4.

The cabin was nice and we enjoyed our stay. Considering how much it cost I think that there are things that need fixed. The hot tub was nice but not all of the jets worked properly; the washer did not work well; we had to have someone come to fix the refrigerator after we cooked all of our food so it wouldn’t spoil while we waited. It takes forever to get a hold of someone at your company if you have any issues during your stay. I feel this is unacceptable when you are paying over $600 per night. We really liked the cabin but you should really make sure that all of the amenities you are advertising are up to par.