Cabins USA Guest Reviews

The cabin was awesome! Had an issue with the dishwasher. The only other issue was getting through to someone to tell them about the dishwasher. Everything was fantastic.

Beautiful cabin. We were disturbed by construction they are building more cabins on this road. We also had to wait on the hill while the trucks was unloading dirt. Overall cabin, amenities and space was wonderful. Will stay again hopefully when construction is over.

The cabin was beautiful and was enough space for my family. Check in and out went perfectly. We couldn't locate a broom and dust pan to be able to sweep or mop and most cabins I have stayed have them. There are a few problems with the carpet in the room with the bunk beds and the furniture in the tv room doesn't quite match what was pictured. I would suggest having some kind of seating at the pool. Other than that, I have provided the info for this cabin to several inquiring people and I would recommend using Cabins USA.

We love Cabins USA! We enjoyed another great cabin of yours, A Bear’s View. We will continue booking all of our Gatlinburg and surrounding areas stays with you. Thanks again!

We had a wonderful stay! There was a beautiful peacock that hung around the property all weekend while we were there which made it more exciting since everything is shut down due to covid 19.

This is the best cabin in the mountains hands down . Whoever owns this cabin deserves a reward . The best view , the most cleanest, stock with everything

I have been booking cabins for the past 6 years and as a group we all said this was by far the BEST cabin. The amount of space and the amenities in the home are amazing. The pictures don't even show that the garage is actually a full on bar and game room, which is where we spent a majority of our time. The weather was beautiful, so we also spent a good amount of time outside playing games in the driveway as well. This truly is a one of a kind cabin and we could not have asked for a better weekend!

It was a very nice cabin, my biggest issue was the theater room seating was not very comfortable and ran down, but other then that it was very nice.

It was a nice stay I must say only problem was in bed room where hot tub is down stairs room had water falling when you ran hot tub❗️

Let me first begin by saying that the cabin was beautiful! Everything was clean and worked as it should. We only had to call for maintenance once because the hot tub was 109 degrees, and should only be at 104. He came out and had it good to go in just a few minutes. We loved the game room and theater room. Due to COVID-19 everything was closed in town, even the national park, but we brought our groceries with us and grilled out every night. It was wonderful! We saw a few wild turkeys as well. :) Now for the improvements... the staff was not very friendly during the check in process. She was very rude and not knowledgeable of any questions we had. I was also not able to do express check in because we had to change our card information at the last minute. You have to change your card information 48 hours before check in and there’s a whole process to do so. It would be nice if this process was a bit easier, especially with social distancing at this point in time. Aside from that, the stay was amazing and we cannot wait time come back! Oh, and the location was great! Close enough to the main road for a quick run to the grocery store, but far enough away where you get some peace and quiet!

We had to move cabins and this one was further from town then we really wanted to be. The cabin was very nice but not too clean. Recliner has food on it, air soft bullets in floor, bugs in window seals. The pot and pans made our food smell and taste burnt. The cabin had well water and the driveway could use a little work.

Loved the cabin and the biew

Nice cabin first time every seen a bear at the door but over all it’s a nice place to stay

I highly recommend this place everything was perfect!!

My cleaning fee should be returned. I had to clean the surfaces and wash linens upon arrival and just left soiled towels departing. The linen on the beds looked like someone had been sleeping in the bed. The refrigerator was leaking water, but no biggy. Other than that it was a very enjoyable getaway. I would definitely come back.q

We have stayed in area cabins many times and Moose Tracks tops the list. This cabin was spotless upon our arrival and exceeded our expectations in how nicely it was stocked. The cabin sits in an area to itself with no other cabins too near, giving us peace and privacy. We will definitely be booking Moose Tracks in the future.

Share place to enjoy your family

Our jacuzzi only worked that day of arrival and could never get warm after that. But over all, it was beautiful and i plan to return in the future!

It was everything I was looking for

The pool was still leaking as many other reviews have mentioned. We found the water hose and easily filled it up each day. The property was very clean and it was a lovely location about 15 minutes to town. The surround sound does not work if you have a roku or fire stick. The only real complaint was the sheets on the bed on the main level felt like they were brand new out of the box and never washed. I would recommend to others. It really is a beautiful cabin.

This property was amazing. Beautiful, inside and out. Tons of amenities. Large areas. Very quiet. Gorgeous mountain views. We will plan n booking this cabin whenever we visit the mountains. It has everything a family needs. Lots of room. Highly recommend.

This cabin has potential to be the best cabin in Gatlinburg. However nothing worked quite right.. pool table was shaky, no sand on the shuffle board table, theater room speakers are blown and took over an hour to get working, and the oven was just the worst. Also the cabin needed a good cleaning, the tub downstairs had standing water and there where ants all over the cabin but really bad on the bar in the game room. There was also a carbon monoxide alarm going off from a low battery that took us over 24 hours to find.. bc it wasnt on the wall it was behind the tv down stairs.. the wifi also didn't work but in fairness we called and they said they would send someone but we never called back after resetting.

The pool made the stay. That's why we choose this cabin. The kids loved it and I loved the convenience of it. Now here are the pros and cons of the property. Pros : the pool area was nice. The attached full bath is always warm and we loved being able to change and shower out there. This was a nice feature. There is a lock on the entry to the pool for added safety that is great if you have little ones,we appreciated that. The cabin was well stocked with towels and toiletries. The beds were comfortable we all slept well. Cons: The hot tub needs updating, it took 12 hours to reach temp, only one corner is fully functional with jets. The stove takes forever to heat up as do the stove eyes. Some of the kitchen ware ,pans and knives could be replaced. The drawer to the stove comes off track each time you open it. There are only 2 sleeping pillows provided for each bed, even the king...yet an overabundance of throw pillows. If you plan on using the pull out bring your own pillows and blankets. There was gum stuck behind the bed post on the king bed and on the bottom post of the upstairs bed. Which is no ones fault except whoever's put it there. Just gross. Not a great view of anything but does feel very private. Over all we enjoyed our stay. Anyone I spoke with from Cabins USA was extremely helpful and polite!! We have stayed with CU in the past and would again but not at this property.

The location was great, the stuff at the office was nice. The cabin was nice, it had everything you needed.

We really loved this cabin. It was beautiful. However, the pool needs alot of attention with it being well water. There was a day we couldn't use it at all because the water was so bad. Until maintenance came out next day. It just needs to be treated n kept up so it doesn't happen. Wasn't informed it was well water, but didn't have any other problems throughout the cabin. It was fine. No smell & the pressure was fine. Loved all the amenities the cabin offered. We had a great time.

Cabin very nice and location was great

Loved the location of this cabin great mountain views..The only things i have to complain about is..The hot tub never got warm till our last day staying there..They were no extra pillow cases for the extra pillows and only a sheet on the down stairs bed witch has springs in your back and no cover on bed..The outside fireplace does not work either i would of loved sitting on the porch at night with it light being its still cool.And we had no batteries in the tv remote.But we still had a good time in sprite of these few problems.

We love everything but the hot tub didn't work or the jacuzzi tub didn't heat up but overall we love it and ready to book again

Jacuzzi tub was non functional but other than that it was good place

The cabin overall was nice but the internet and satellite were unplugged an hard to access in both rooms. I didn’t want to plug anything up or hook anything up it’s not my job.

Great cabin..Will be back again

Tubs & toilets and kitchen sink looked like the water exploded at some point. Rusty

We had a great time. The road getting there is a little rough but once your there it’s beautiful. There’s a hot tub and sauna that are great. It’s pretty much private even though there are homes close to each other but with plenty of trees and shrubs that block most of the neighbors views. The home is larger than it looks online with 2 good size bedrooms and a room with a pool table ( we didn’t use but it’s there if you needed extra sleeping space for kids ) the back porch has a swing and the front porch has rockers. Plenty of seating on the upper back porch with a large outdoor table and then a smaller high top table with. 4 chairs. We would stay here again it was lovely. Also pretty much right near the main road in pigeon forge. Very convenient.

Nice property. Not great just ok. Dryer didn't work. Lint trap completely full. Should of been cleaned. Clean out for fireplace completely full. Had to clean out so smoke would escape and not fill cabin. Nice hot tub. Kitchen well equipped.

This was my 1st time ever in a weekend stay at a Cabin & I am Absolutely so pleased with our stay with Cabin USA! The Almost Paradise Cabin spoke for itself! The layout is Gr8t for a 16 boy Birthday weekend! Plenty of room for 7 people to spread out....not to mention the Theater/Game Room was a hit! We are already looking at booking again. Gr8t friendly staff(Thanks Tina),Clean,Fair Pricing! We will be back!

Let’s get the negatives out of the way, Hot Tub was Filthy. So filthy that we could not even get inside the tub. Reported it and maintenance came out, said he would use a hose to filter it. Well let’s just say there is no way he did . So the nice lovely pictured hot tub was pointless and that sucked . We bought a lot of food for a nice cook out celebrating a birthday, propane was completely out on the grill. Propane was then delivered at 11pm, by that time we purchased a propane tank ourself for $51. Counters were a little dirty not to bad. I was offered a refund of $58 for the hot tub . I was low balled but it’s fine, booking supervisor seemed cordial .

Positives , nice cabin over all as far as features, nice view and comfort level is nice . This is a newer cabin so pretty much did not have any other issues. Overall I would stay again, as long as the large hot tub is cleaned that kind of ruined the night, also if the propane was available . Overall I’ll give it a 7/10 for experience . Nice cabin .

This was an overall, wonderful experience.

I had not expected all the attention to detail. There was nothing left for want in this experience.

The cabin was beautiful and clean and literally we didn't have to leave for anything. I recommended it to family while I was still there and plan to return soon with the children so that they can experience being out in the mountains in such a peaceful environment without losing any modern amenities.

I loved this trip.

See you again soon!

The view was awesome , very clean. The booking process was super easy and staff was very helpful . Highly recommended.

The cabin was amazing! This was not our original booking however due to an issue with the first cabin the amazing staff at Cabins USA got us taken care of! The cabin was beautiful and I wouldn’t change a thing ! Well stocked kitchen with appliances and beautifully decorated. The rental feels like a home and is welcoming and relaxing . The views are spectacular... simply breathtaking! Our children loved the pool and the moms loved the hot tub too!!! We can’t wait to rent this cabin again in September!! It is well worth every penny... thanks for an amazing getaway!

The cabin was beautiful and clean. The mattress was warn and had a dip in the middle that made it difficult to get comfortable. The jacuzzi tub also would not heat up so we couldnt use it. Overall a nice stay.

This cabin was truly blissful, property and cabin and the amenities were all beautiful and made our experience so peaceful. I will definitely continue to book through this company
I LOVED this cabin

Never was told that the deposit is for the first night rent! Also they charge alot of different fees we wasn't told about! Was very disappointed because of being charged upexpected charges#

I had an amazing experience at your property. First time being in the woods the view was amazing and very relaxing. The check in/out process was effortless. Housekeeping did leave their cleaning supplies and rag on the fireplace, but no big issue. Just removed it. We will definitely be back.

Excellent cabin. We've rented multiple places from Cabins USA in the past, and this one may be our favorite. Very secluded and you can't see any other homes from the back deck, only mountains. Second bed is in an upstairs open loft, but that wasn't an issue for us. Cable TV didn't work in the living room, but they immediately sent a technician out to help that first night. Odds are high that we'll be back to this place.

The cabin was nice! Lots to do! Lots of towels!

The floors were disgusting! and the jacuzzi was not in the master bedroom. Which was inconvenient.

Lots of parking and lots of activities.

We would we stay again though.

It was amazing!!!

We loved the cabin, can’t wait to visit again ! Beautiful view even when it rained we seen the most beautiful rainbow. Only complaint is our fault , cabin was 3 stories and we couldn’t stay still. Our leg muscles were sore by the 2nd day. FYI if your drinking Liqour come stocked because the Liqour stores are much more expensive then normally.

Overall the experience was great! But only downside I had was the view. It said mountain view but that was not true at all! Plus is didn’t say anywhere in description about being close to other cabins! Biggest downfall, I would stay again due to the location.

The cable did not work during our stay. The internet was horrible as well. Other than that the cabin was great!

I really enjoyed spending time away from town with my immediate family. The view was everything! This cabin is perfect for adults and older teens. We enjoyed watching the sunrise each day! There was a different view each morning. CabinsUSA made our check in and out so easy, we never had to see anyone. This made us extremely happy when human contact can be a challenge during this social distancing timeframe.

I had booked a 4 bedroom and the bathroom downstairs had over flooded and we could not use the downstairs bathroom

Great place to stay i will be coming back ! Very close to everything, i highly recommend. It was to cold to get in the pool this time but we did get to use hot tub so still awesome!

We absolutely loved our stay! It’s one of the best cabins we have had! We had been looking forward to this vacation since December so we definitely still had to come during this time and still had fun even just being in the cabin.

We stay in Gatlinburg and Pigeon Forge often. It is one of our favorite getaways. This cabin has by far been one of our favorites! Just the right amount of seclusion but still not far from shopping and attractions. We even had a visitor at our back deck every night we were there. We nicknamed him Roland the bear. This cabin is a perfect choice for an anniversary or honeymoon getaway!

The cabins are close together kind of take away from the mountain experience and grill is small and not enough outside trash can for cabin but overall it’s nice

We had so much fun the property was so nice and comfortable the view was beautiful mr and my family are coming back again

We loved the actual cabin. Hot tub was very relaxing. Only issue was the construction of a new cabin next door that woke us up each morning with dump trucks and backhoes

Beautiful location and beautiful cabin. Very peaceful. Highly recommend.

We Loved it. Very relaxing and cozy.

The hot tub wasn’t like the one they have posted on the website and the security system didn’t work

We had a fabulous trip at your cabin. The oven was difficult to navigate but the person that came out to help was super friendly and did not leave until the problem was resolved. The hot tub smelled slightly of mildew and the internet in the theater room was very limited even with the extender in place. Overall we were highly satisfied with our trip. There was so much to do we never had to leave the cabin. Thank you for a wonderful experience.

We frequent Sevierville are every year. We have stayed with other rental companies, but Cabins USA has us coming back. Their service is amazing, the cabins are well kept, and they are affordable with tremendous views! That being said, this cabin did not disappoint! The view was breathtaking! We came to get away from civilization and it happened.
My only suggestion is a cage for the trash cans. This is the first cabin that we have ever stayed in that the cans were not secured in a cage. Imagine my surprise when I went to the door to get in the hot tub and a giant black bear was staring at me through the patio door. An amazing yet scary experience. The hot tub cover was off when we arrived and the water was very dirty. After the bear experience and waking up to an open hot tub after the bear sighting, I am certain it wasn't housekeeping neglect. Just a bear looking for a trash can. We kept the trash cans inside for the entire week as this was on day 2 of arriving.
I will most definitely be using Cabins USA again in the future. Thank you for your hospitality!

I have stayed in several different cabins located throughout the Pigeon Forge and Gatlinburg area. Absolutely Viewtiful by far is now my favorite. There were a few minor repairs which needed attention. I do intend to book this cabin again next year.

Me and my wife and kids stayed at a fifty mile view cabin this place was awesome the view did not disappoint and the amenities were very nice. The arcade games were fun and the hot tub was really nice especially overlooking all of the city lights at night. Thanks cabins USA and the owner of the cabin for the wonderful experience will definitely book with yall in the future.

This was our first time but, will not be our last time everything was Awesome

This cabin was huge and absolutely beautiful!! The kitchen was a little bit lacking when it came to utensils and such, there were no pot holders at all and no soap to hand wash dishes. Other than that we loved this cabin it is super convenient to town and the new grocery store! As always, the fine folks at Cabins USA were wonderful!

Some of the pictures were misleading. They were from another cabin I believe. Had to call and get the pool door codes. Hot tub lights did not work and it didn’t get very hot. Other than that we loved it.

I loved the cabin and how big it was. The check in was easy. As far as booking it, it wasn’t hard but I didn’t like how the feees were higher than the nightly stay. Checking out was easy as well but I paid a cleaning fee that was pretty high and then I still had an check out email saying that I needed to clean the cabin. There were not enough towels no paper towels and only two trash bags for 16 people to use. The tvs did not work and the pool table is out dated. The theatre room had paint missing on the walls and for the cabin to be so big and since there were so many fees I expected things to be in order. There were no sheets or extra covers for the pull out bed or anything. The outside was nice , It was roomy and the kids loved the pool and gaming. I would like to visit again but I would also like to see some of these things fixed.

This cabin is very nice, although the description on the website is a little off. There are actually 2 bedrooms. We were also expecting a full size jacuzzi tub, but the jacuzzi was actually a regular sized bath tub with jacuzzi jets in it. Otherwise, this cabin is beautiful. The views are amazing. This is a nice little place for honeymooners. The screened-in porch with rocking chairs & a hot tub was definitely my favorite part of this cabin. It was very relaxing.

We have used Cabins USA several times and will continue using them. The cabin was beautiful! We just needed a little get away with our kids and this was the perfect cabin for that. The location was amazing. Still didn’t get to see a bear. Something I’ve watched for every visit. Lol. But love it down there.

We enjoyed our stay everything was nice I will be coming back

Let me start by saying that this is a very beautiful place. The downside is it is so freaking hard to find. My husband, myself and our 2 children were lost for over an hour. Getting someone on the phone is like pulling teeth. I left a message with management about being lost and asking for directions before I ever spoke with an actual person. I never received a call back but luckily the representative helped me. The extra linen was dirty. It had leaves on it and smelled like cigarettes and there was a cigarette lighter that we found under the couch pillows from someone. I sprayed Lysol over it because my kids had to use them. One of the windows was unlocked over the jacuzzi when we got there and wouldn’t lock at all when we tried. So I wasn’t as comfortable as I would have like to have been. Tried to let them know but again no one hardly ever answers so I gave up. Overall the place is great but a few little things can cause problems.

For our 10 year anniversary and my birthday, my husband and I decided to rent a cabin. This was the first time ever renting a cabin so we decided to use Cabins USA. Our stay and experience was fabulous. From the booking process to the check out process everything went so smoothly. When we arrived at our cabin was just as promised in the pictures. The cabin was very clean, well stocked with cookware, dishes, towels, etc. Everything was so pretty and updated which made our stay so enjoyable. If you are looking for a cabin, I highly recommend Cabins USA. I promise you will not be disappointed.

The only thing we didn't like is having to wait until 4:00 to check in. We got into town at 12 and had to wait 4 hours before we could get in. They should at least let you in by 2.

Had a wonderful stay at southern style. Such a peaceful place. Book now you won’t regret it!

It was a really nice cabin! Cabin looked just like the pictures on the website. If you are looking for a cabin that is right off the main parkway- this is it! No mountains and flat parking. We will definitely stay again!

Our stay was excellent....the cabin is extremely well taken care of and very clean and comfortable....the location is very close to the main road in pigeon forge..however for my own personal taste it would be a lot better if it were deep in the woods with no neighbors next door but all in all we had a great time

Love the location, very relaxing and clean. Great little cabin for a couple. Will book it again

My family loved the cabin can’t wait to come back

This cabin was beyond amazing. We enjoyed our short 2 night stay so much. Pictures on the website does not give the cabin justice. There are many stairs! If your traveling with toddlers consider bringing a baby gate for the steps. There was a few small problems with cleanliness, when we arrived the island in the the kitchen had something all over it that we cleaned up. Also they dont clean under the furniture. Small details! We plan to book this same cabin soon!

Great cabin for a couples get away with friends or others!

The cabin was beautiful, clean, had a pretty view, and we loved having the 2 porches and games downstairs.
2 words of advice from a motorcyclist: the road up to the cabins is steep with a sharp turn and gravel bottom so use caution and the driveway to this particular cabin is tricky for parking but doable. Not negatives but rather just for informational purposes to other riders! We lived the cabin and WILL return!

We got to the cabin right at check in time and the code we were given was incorrect so we had to wait an extra hour to get into our cabin. The cabin was in a nice location but an extra 20/25 min drive to downtown gatlinburg which isn’t bad. We were close to liquor store and grocery store! The cabin itself definitely needs some updating in the mattresses and pillows. I recommend bringing your own pillows! The cabin wasn’t the cleanest. Food splatters on picture frame near kitchen, the ceiling leaked in the kitchen if someone used shower in the gray Paris room on top floor, dishes in the cabinets weren’t cleaned thoroughly, No extra chlorine Tablets for hot tub, kitchen utensils are unorganized. I wasn’t too thrilled with this cabin to be totally honest.

We were the first people to stay in this new listing. At first we were upset due to the fact we had no sheets on either bed and no bath towels. This was due to miscommunication with cleaning staff. We were late arrivals so there was no store open to get sheets and towels. The next morning my husband was able to shower and dry off with kitchen wash cloth. I on the other hand had to go to town dirty and purchase new stuff. We spoke with office and they offered to send someone but we had already purchased the stuff needed. Manager called me and apologized and offered to reimburse me but I didn’t have the receipt. Manager made this right with the offer of a discount on next visit. We will definitely rent this one again. Only suggestion to owner is more lighting on steps. Very easy to get to and close to parkway.

We came down for my bachelor party and it was awesome! The cabin was just down the road from the strip and we pre-checked in so we were able to just drive straight to the cabin the day of. Everything was perfect and we had a great time. I really loved everything about this cabin rental company and will be using them again in the future!

Love, love, loved it!!! I can’t say it enough. The cabin was gorgeous, the views were gorgeous, and everything was so well thought out. We had trouble starting our hot tub, but I called the office and the lady I spoke to was so friendly and told us that sometimes they turn them off when they’re cleaned and she told us how to turn it back on. I wish I remembered her name. It was the perfect weekend getaway! There was only one cabin that was “next” to us, but you didn’t even notice because they thought of that too and had a divider wall. It was just a short drive to town too, and the stores and restaurants were open, but not the attractions or rides. I can’t wait to book through here again when everything is open.

Didn't know about cabin rentals until i came across cabinsusa. Used to never take vacations being a chronic workaholic. I promise to vacation with you in the future. Cabin USA is definitely what the Doctor ordered.

This was the perfect getaway during the Covid quarantine. My family& I really enjoyed our stay and the cabin was very spacious very clean and beautiful. Loved waking up to the beautiful mountain view! Definitely will be booking with u guys again!! The only problem that we encountered during our stay was that we called several times for them to come get our trash because the trash can didn’t have enough space but other than that that would be our only complaint!! Thanks for the great memories that were made and we’ll see u guys in a couple months!!!

It was great! Easy to find and not terribly up hill. We loved being up so high with a fantastic view. Everything was comfortable and cozy. It could have been a little cleaner in the corners, and windows. And we couldn’t get the fireplace to light (wouldn’t have used it anyway) Other than that it was absolutely perfect. We loved having coffee in the morning on the deck. The double chair with the table in the middle was perfect for that. Hot tub was very clean and we enjoyed it every evening. Close to everything you’d want while visiting the area. Will use CabinsUSA again. Thanks