Cabins USA Guest Reviews

Was a little hard to find because it wasn’t GPS friendly but I enjoyed my stay wish I could have stayed longer

Was a little hard to find because it wasn’t GPS friendly but I enjoyed my stay wish I could have stayed longer

This cabin is awesome! We stayed for only one night on July 28th. I wish we would have stayed in it longer. Beds were very comfortable and the hot tub was nice. Cabin USA customer service is top notch. Can't wait to book another vacation with them.

Cabin was great! Road was a little rough up and the road noise is a little load but other than that perfect!

We had a WONDERFUL stay at The Overlook!!! The previous reviews had us somewhat skeptical, but as last minute planners, we had not much of a choice but to give the property a whirl! We were very pleasantly surprised upon arrival. The interior of the cabin is beautiful, it has a fun loft for the kids which included a pool table and an arcade game (we never figured out how to work the arcade game), a very nice bathroom downstairs with a huge walk in shower and a large bathtub. The kitchen was well equipped for cooking meals at the cabin, which we would recommend because of the cabin’s location at the top of a mountain. The drive up to and from the cabin was scary for me, and I would NEVER stay there during the winter when snow/ice is likely. The location was a bit scary but the view was absolutely AMAZING. We were able to watch the fireworks from Dollywood both nights of our stay! The nightly rate was very reasonable, but once you factor in the cleaning and occupancy fees, it ended up costing more than I would’ve liked to pay for a 2 night stay, although you can’t find better rates. I checked everywhere! We would like to return to this cabin in the summer months, for sure!

Great location to the heart of Pigeon Forge. I do recommend this cabin because the positives outweigh the negatives. The 2 things I would consider if renting this property is the comfort of the beds. Other reviews mentioned the comfort of the beds not being great and I agree. The other thing that the owner has to change Is that grill. This cabin sleeps 10 but the grill is only large enough to cook for about 3/4 people. Had plans to grill for 10 but it wasn't possible. We had to completely change our dinner plans and make tacos in the kitchen instead.

We had 9 women in our group and we had a blast. The cabin was perfect very roomy, everyone was able to spread out perfect for our group.
If I had to complain about anything it would be:
It had 2 coffee pots and neither one of them worked and the ice maker did not work.
We made due with what we had.
I would 100% stay in this cabin again and I’m hoping this trip will be a yearly event after this year.&

Great getaway cabin! I would recommend putting a light with a better view of the cabin number. We came at night time and it was very hard to see which cabin was ours. Also, the jacuzzi tub was clean, but then we ran the jets and all the dirt came out so I would recommend cleaning the jets each time too

A magical heavenly stay

Overall the cabin was clean, however, we had a few problems with other things. Our air was not working the first day we got there to the point where it was 85 degrees in the cabin. A worker showed up to “fix” it and knew nothing about air conditioning and just left without telling us anything. Finally they found an antifreeze leak that caused an air conditioning contractor to come to our cabin 2 more times to refill it. On top of that the fridge was not very cold at all so we had someone come look at that and he told us it was fixed and then it got even warmer in the fridge so finally they brought us a mini fridge. The grill’s were also very dirty and the bottom of one of the grills must have fallen out at some point so there is just a smaller one there that could be used. This cabin was one of the cleaner cabins I have stayed in but the floor was very sticky and dirty in the kitchen, but other than that the cabin was great! If the air conditioning issue gets resolved I would definitely stay in this cabin again!

Cons- The cabin inside was left clean, the outside deck was not. There was trash & food on the deck from the previous guest. Living room & theatre room tv’s could not be used. Living room tv screen would turn off after minutes of watching , and theatre room tv controls did not work properly, couldn’t get any movie apps to play!


Pros- Easy booking, good customer service when needed, cabin itself is nice with plenty space.

Hello,If u have a family of 6 or more the big cozy is the place to go!Me and the rest of my family had a real good time for the 3 days we were in Tennessee!Thank u so much USA Cabins!????

The access driveway was very steep and difficult to enter or exit. The cabin was nice but we would have preferred more bathrooms.

Let me start off saying overall the cabin we phenomenal. I do have some things I wasn't pleased with. The main floor of the cabin (kitchen and living room) was extremely hot. Upstairs the bedroom with the double beds, extremely hot. Bathroom on the 1st floor and top floor. I felt like the toilet was coming out the floor. All the bed mattresses needs to be replaced, very uncomfortable and pillows. The theater room had a bad smell, like mildew. Thermostat are the smart ones..like who really has those? (Needed a manual) The refrigerator door would not stay closed, but item in the back would freeze:(. Shower upstairs by the pool table had mildew in it. I can definitely say the space was well needed for the people we had. Overall I would give this cabin a 6/10. Only because the owner needs to do a little updating. Will I book again? Yes...would I recommend the company yes??? This cabin no....I have stayed in better cabin or less money.

Overall this was a great cabin and we had a wonderful time. The only things I would change - provide more towels so guests don’t have to reuse or call for more. Also I would note that towels are not provided for the pool on the site so visitors know to pack them. Also no hair dryer is provided so that would have been good to know.

The pool is rather small so only 3 people can use it comfortably at a time. I had to call to get the pool code, as it was not on my check in email. That may be a good note too.

The cabin was very clean and we loved how the light switches were all labeled. All the bedding was clean and well kept. The washer and dryer came in handy and was clean too.

I’d recommend this cabin and would rent from Cabins USA again. The staff was super nice both times I called.

The cabin was great but getting to it was a little less desirable because if the hillside. But for the money it was a great cabin with lots of room.

We all had a great time staying at Smoky Mountain Memories by Cabins USA. We loved everything about it from our stay,comfort,cleanliness,staff. We will definitely recommend Cabins USA and will definitely book through them again.

Beautiful cabin, deep in the woods so there’s not much of a view. However it is very quiet and relaxing. Perfect for just getting away. A couple of things to mention. There is little to no cell service and WiFi is out of the question. Something (bear?) knocked over the garbage can on the front porch. Don’t go out at night!!! Overall, a wonderful place to stay!!!

We loved the cabin and location and we have plans to stay with uall again. But would recommend changing the outlets in the bedroom because the 2 beside the bed the top ones don't work. But other then that we loved the cabin

This was an amazing stay! The home and location were beyond beautiful! I got married on the deck and the view was everything I could have ever wanted! Would definitely recommend it! Annnnddd we saw a bear!

The cabin was amazing and the perfect size for my group, the partial screened in back patio was so relaxing in the crisp morning! They provided enough basic essentials to hold us over until we found a store . Cabin was super cute and clean . Will definitely be booking again if given the chance !

The mattress on the bed was thin and not very comfortable. It would have been nice to have a washer/dryer available in the unit. It was relaxing and quiet and felt secluded even though it was footsteps away from other units. I highly recommend finding this cabin in the daylight hours as it could be tricky to find in the dark. Our navigation in our vehicle was not very helpful.

Cuddle creek was a cute little cabin that was perfect for my husband, myself and our two boys. Everything was clean and all necessities were provided. We really enjoyed our time here! Our only negative was that we had to leave.

My family and I had a awesome stay.. Very relaxing. We are looking forward to the next vacation

We really enjoy our stay!??

The house was big enough for our family. It could use a deep clean and the futon in the game room is still broken. The pool sticks need replacing as well. It could use more towels and grill tools. It was nice though for what we needed.

Wonderful clean cabin and the location is amazing

Steep drive up, but the Cabin & view was so beautiful. Pool cue sticks were breaking off at the tip except for one of them & the hot tub looked to need chemical maintenance - but everything else was absolutely amazing. More than enough room for everyone. Beautiful open kitchen and theatre room. Bathrooms for each bedroom.

Everything was great! The checkin was a bit time consuming and confusing at first. The place is amazing and everything inside exceeded expectations.

The jacuzzi didn't work for the 1st few days. I called maintenance on the morning of our 2nd day. They never showed, on the morning of day 3 my husband flagged down maintenance that was at the cabin next door. He fixed the issue and told us how to operate. For future reference, instructions on how to work the panel on the hot tub would be nice. The jets were still not strong at all even after adjusting the flow. Secondly, there were no wash cloths for batheing. I had to purchase this along with a few other necessities that usually come with rental properties. Thirdly, 2 of the pool sticks were missing the cue. Other than that, I loved the location. Close to everything.

We absolutely loved our stay in our cabin! Everything was amazing! We are a family of 4. Our children’s ages are 12 and 14. Everything was great only issues were the hot tub would not heat up. And the clothes dryer did not work. Other than that every thing was superb!

Loved the location and views! Could use some larger pots and pans for cooking for such a large amount of people. One of the burners on the stove wasn’t working correctly and one bedroom on the lower level kept losing power. Other than that the space was wonderful.

Every thing was great only dirty area was we found some old food under bed .Only thing I wish was different was a bigger TV in bedroom

This house has a leak from upstairs into the kitchen. The sleeper sofas and futons are awful and need to be replaced. The beds are great. The trash bin needs a lock. The bears are too smart. They get trash bags and open them and throw the trash down the mountain. It’s a mess. They are cute but messy. Loved the view.

This was an all around perfect cabin. Amazing views, location and beautifully done cabin. We couldn’t have asked for a better property.

The cabin was beautiful and very roomy and clean. I am planning to book a weekend next year.

Nice little spot. Very busy road, noisy at all hours. Little centipedes all over inside the building. The wifi didn’t work downstairs. Other than than the cabin was fine foe rhe 4 of us

Great place to stay. Just had a few things I didn't like.
The branches coming in the driveway scratching my jeep. The toilet in one of the top room was stopped up. The toilet in the other side kept running if the handle wasn't lifted. Other than those things we had a great time.

The cabin was beautiful, clean, and in a great, secluded location with gorgeous Mountain Views. The WiFi password didn’t work and the hot tub didn’t have any water in it when we checked in. We contacted CabinsUSA and immediately received a working password for the WiFi and the hot tub was filled and ready for us within 24 hours. We would definitely book with them again.

The Byrd House was in a great place, near Pigeon Forge attractions, yet not in the middle of the craziness.....It was a little difficult to get to at times, because of traffic and having to cross the roads, and go through the RV rentals. Overall we all enjoyed our stay and recommend it to anyone who has a few days to spend at Pigeon Forge.

Great place to stay. The only thing if you want privacy this not the place for you. Cabins are very close together but didn't appear that way on the picture. I live in the country so to me it was a little close but others may not mind.

We took this cabin because it had a washer and dryer when we checked in the washer was not working and full of stagnant water. We contacted the office and someone came out the next day, but didn't repair it, it was supposed to be looked at by someone else but they didn't show up while we were there

Cabin it self was good. Parking in front of cabin was tight if neighbor cabin parked on side too. Extra parking in back, but couldn't get door code to work on bottom level. Shower curtains need to be changed and in two bathrooms there was used soap on top of wall in the tub that was not throwed away at cleaning. Refrigerate door was missing trays in door and there was also a broken glass put up in the cabinet. I rent from Cabins USA everytime we come and will continue to do so.

I would like to pointed out couple of things.
We had a great time with our family however I need to address couple of the things which brought mine and others attention.
1. Mattress in the bedroom downstairs is not comfortable at all, it should be replaced long time ago..
2. I know someone already mentioned this before but I thought that replacing a toaster shouldn't be a problem?? It's burning your bread all the time.. even on the shortest of time set up.
3. There is no cutting board in the kitchen. Another easy problem to solve in my opinion...
4. Whirpool tub in the master bedroom was dirty and it didn't even cross my mind to use it.
Location of the house is great, beautiful deck for morning coffee or book, public swimming pool needs major updates- dirty and broken.

The place was great. It was a great fit for myself, my husband and kids. One issue is that someone left dirty dishes in the dishwasher so idk if they forgot to turn it on but it didn’t smell great to discover. A bigger issue is that the hot tub only had a few jets that worked so only one section had them. It was a nice location right outside of the busy streets and close drive to everything. The pool was very well kept and saw someone daily come to tend to it.

Our family recently stayed at the "The Swimming Hole" The cabin was just the right size for our family of 5. The cabin was great, clean and the kids had a lot of fun in the pool and playing the games.on the upper level. The checkin and checkout process was super easy. We will definitely come back again.

I booked this cabin for our vacation we do every other year for our family of 13. My 5 grandchildren loved all the extras that were there for them to play with. From the game room to the tornado slide, it was great! The beds were comfortable and the cabin was spacious. The upgrades in this cabin were beautiful and the view was gorgeous! We will book this one again!

very comfortable cabin in a nice location close to everything..

We stayed for a week and loved the cabin. There were a few things we didn’t care for. The bed downstairs was not very comfortable. We had an issue with the doorknob to the pool kept coming off and the pool fountain I guess can only be turned on by maintenance. I called our first night and put in a work order and did not expect them to come that night since it was late but it ended up taking them a day and half to make it there to repair the door knob and turn the fountain on. Other than that it is a nice, new place and the furniture seems very high quality. We enjoyed our stay.

Had a fantastic time at Lucky Break! Loved the ease of the check in and out process. Would definitely stay again!

My husband and I had a wonderful time at this lovely cabin! There are a couple of things that we would recommend fixing, or adding. The drive to the cabin is very bumpy and there are parts that need repaired for easier access. We had a 4x4 truck so it was easier for us to get up drive. Also, there is no internet access so we had to go to Verizon to get a hot spot feature on our phone so we could book tickets etc. to shows. The cabin is beautiful and the views are amazing! We even had a bear visit our cabin. He was so cute! We can't wait to return to Pigeon Forge.

Our vacation was enjoyable. The house was everything we expected it to be. There is lots to do in the house, as well as nearby.

If I had one negative comment it would be the fact that there are no instructions to call the office for trash pickup when they are getting full. I called to inquire when the trash pickup was to happen and was told I should have called to have it removed. I just assumed they emptied it on certain days.

I love where the place was located my only problem was the room was not clean it was very dusty and dirty the ceiling fans were nasty that was a turn off for me and my wife other than that we were truly truly enjoyed ourselves there I'm looking forward to coming back again

We enjoyed our stay at Bear Tracks, two things that could be better is the hot tub outside it took way too long to heat up so we never used it and the jetted tub in the cabin needs better water pressure to fill quicker. We loved the location because we were not far away from everything.

Our stay at Dew Drop Inn was nice. We only experienced a couple issues in the beginning. When we initially arrived, the cleaning crew forgot to check beside the hot tub and outdoor picnic table. Both had cigarettes and empty drink bottles and cups on or next to them. Second issue was we had NO internet. Obviously, this was our fault for not checking, but I assumed in today’s time, every place would have that..especially when you are in a spot with no signal. It made it terribly difficult to plan our next day by not having good service to go online and research. Location was PHENOMENAL. We were literally less than 10mins from everything, but we still had plenty of privacy at the cabin. If having Internet isn’t a huge deal for you, this place is perfect.

Truly enjoyed the stay. The lack of Wi-Fi was an issue since our daughter needed to take her college final. However, the young lady at the office suggested the local library and that worked out great. The deck out back with the hot tub was the most private we have ever had. The kids loved the pool table and arcade games. Thanks for an awesome family vacation!

I loved the view and the cleanliness! The only issue we had were the beds being a little uncomfortable and having trouble keeping getting in and out of the parking spot. There was no turn around spot and it was very difficult trying to back out of a hill onto another

Very nice, beautiful and comfortable cabin. Clean, extra blankets and towers. I call for instructions on how to open the cabin, very quick response and very helpful. A+ customer service. I like the quick check in and check out. Very convenient.

The cabin was beautiful and the view was amazing.

Beautiful cabin and awesome view. We would stay again.The only thing we did not get to enjoy was the swimming pool because no one left us a key card to get into the pool.

We took a family trip that includes 14 of us, ranging from age 8-81. This house was perfect! It’s spacious, had everything you can think of for the kids to do and was a nice escape from the downtown busyness. Kitchen was large enough for us to do meals there. Kitchen utensils are limited. I recommend bringing towels as there’s a pool and hot tub as well. Lots and lots of stairs- but it was manageable. Only thing we wish it had was a restroom on the main floor. Other than that- we all enjoyed our visit and made many memories together! Keep your eyes open for bear! One in our yard —twice!!! a highlight of the trip for us city people!

Great place to stay very convenient…We will definitely be staying here in the future

A great cabin overall. We had a family wedding event and housed 14 people comfortably including two infants in pack n plays. Crazy how many people can fit and enjoy the stay. Our only complaint was amenities in the kitchen. Cookware is needed. As a rental it is imperative for a larger type facility to have things available to cook for large groups since most restaurants can't handle the reservations. We would definitely recommend this place as it is a beautiful cabin and area. So easy to get around.

It's a nice and cozy little cabin with everything you need to be comfortable and relaxed.
The only thing I didn't like was the smell of the water and how oily it leaves you when you take a shower or get into the jacuzzi...but I know that's nobody's fault...the water is like that up there.
I found everything worth it!

Everything was great will be booking again

The cabin was nice and cozy very clean

Everything was great we only had a small problem with the tv but I would definitely recommend visiting

The cabin didn't have any pot holders in the kitchen. That's our only complaint.

Awesome cabin! Will probably come back again! Enjoyed it very much!

We had a very nice stay at this cabin.
the only thing i see that needs updating would be the replacing the location sign, there was no sign to locate the cabin which was down a very step hill. Had I not pulled up the email and reread it i would never have found the cabin.
We had trouble getting the code to work to work so we could get in the cabin, when we called for help they told us we would have to wait for someone to come and help us get into the cabin. When the maintenance man showed, he too up he could not find the cabin stating to us that there needed to be a sign at the top of the hill, Then we found out that the batteries for the door to open were to weak to operate the door opener.
After all said and done we were able to enjoy our stay.

Perfect vacation

The only thing the cabin lacked was more lighting , and needed more comfortable places to sleep . The couch pull out and futon wasn’t very comfortable for my guest . The pool at the resort needs to be more kid friendly and kept more clean . Otherwise great place to stay .

I liked the location and the cabin itself was fine. I only wish that it would have been cleaned properly otherwise it was a good cabin to stay at.

Vacationed with my family here and they loved it.
The grand baby loved the room to just run around. Only problem was the baby gate was broke and the hot tub wouldn’t get hot but that let him enjoy as his very own private pool lol.

We didn’t have tv when we arrived but the tech come out the next day and realized there was moisture coming out of the back of the tv . He said probably condensation coming from the air conditioner vent above the tv ( that was sitting on a stand on the fireplace . Well therefore he went and bought a tv at Walmart and come in and hooked it up . But a day or so later we got a rain storm and the ceiling above the tv was leaking , the tv went off and I hurried up and dried it and it came back on ! So we did manage to save the 2 nd tv . And the other thing was the dryer was heating but it wouldn’t dry ( bearings ) but we enjoyed our stay and will be recommending u all to anyone ! And we will be using u again !

Have to Use the Wifi Code, cause there's no cell service, other than that, Very Nice Cabin, you got the sound of the water creek right below you, A+ 4my stay!! Enjoyd my time!! Lookn now 2book Another cabin!!
Cabins Usa is the Best!!!

A majority of the TV channels required a subscription. If you wanted to watch TV, it was limited with the available channels. The home theatre system would not operate based on the instructions. No charcoal shovel/charcoal removal tool for the grill. Overall, the cabin was not bad.

Thank you for making a long time wanted family vacation special! I researched several companies and properties. Many crowded areas (it is a tourist destination) this cabin was stand alone and stand above! We came from Indiana, Ohio, Arkansas, and California. 14 people were comfortable no crowding. Plenty of parking(we had 5 vehicles) Beautiful views. Very peaceful. Enjoyed the sunrise with my coffee. Hope our next getaway is not so many years in the making.
FYI: (to renters) Very steep drive.
PS. (To maintenance) Dryer was not working, (no problem for us) hung stuff on many railings. Had trouble getting in pool room.

Although this property is truly up a steel incline it was very well worth it once we got inside. I read the reviews prior to booking this cabin. Therefore I was very well prepared for the drive.
We loved the game room. I would suggest getting new pool sticks because only one out of four had a tip on it. However we did share the one stick and had an amazing time in the game room!!!!!!
Very roomy to be a one bedroom cabin!!!

The Big Lebowski was everything and more. We had one hiccup and that was the ice machine wasn't working. I left message and maintenance came out but it never made ice. But a quick run to store fixed our ice problem. But the location,rooms,and cleanings was everything. This cabin was equipped with everything needed especially in the kitchen it gave you everything but an air fryer. Me and my 25 cousin loved and used every inch of the cabin. I have refered it to other people looking for a large cabin. Thanks USA Cabin for making our stay great.

Cabin was beautiful and everything we expected from our booking experience. That is not always the case. Everything worked and and cabin was well equipped. Grill was not great, and we ended up not using it. That would be a suggested upgrade. Beautiful, peaceful setting. Would absolutely stay there again.

This was a great cabin, great location, would like better if price was a lower and back porches were screened from bugs, overall I would rent again !

House was gorgeous and in a great location. However our grill was not working and it really needed a dust job for spider webs inside and out. Service for our grill was quick and very pleasant. Definitely will stay again????

All together, it was a good stay. Big upstairs for the kids, plenty of room. I only have a few complaints but nothing major.

I was told there would be a pool. There was but it was green and obviously out of service.

The grill was out of propane (propane was on upon arrival) which was unfortunate because we looked forward to having a little family cookout.

The upstairs toilet is broken. Would not flush. The chain seems to be broken on the inside of the toilet.

Could possibly use more channels on the television as there isn't many options to choose from. (Missed my nightly reds games)

Jacuzzi tub did not work. Jets would not come on.

That is really the only issues and like I said, not a huge deal. Completely recommend 100% though!

Our family had a great time spending the week in this cabin. We didn't realize how far up the mountain and small roads leading to the cabin would be but I feel it adds to the experience and knowing you are in the thick of the mountains. We saw bears 3 days out of the 6 nights we stayed, twice with a Momma and her 2 cubs and then another day was the big male that actually took a nap in the tree directly over the top deck after finishing off some leftovers in our trash, this experience alone was awesome. It was great seeing the the bears however I do believe a trash shelter is needed at this cabin, but then again you may not get to see bears as much. The cabin is in a great location, 15 min drive to Gatlinburg and Pigeon Forge, most of that is coming down the mountain as you need to take it slow, plenty to do and would suggest Anakeesta, The Island and plenty of site seeing. We also enjoyed the pool table/arcade console most nights, however we were only left with a very small piece of pool chalk that we stretched over our stay. The kids enjoyed the hot tub every evening and we even got a night to enjoy the jacuzzi tub. We did have quite a bit of small millipedes but after some research it was spawning season and impossible to stop. The reason I gave a 9 on cleanliness was only due to outside items, which was some trash scattered about the woods line, done by bears or raccoons I'm sure but feel they should tidy up those areas (or get the trash enclosure). I gave an 9 on the amenities because of the pool caulk and the kitchen is not as equipped as we thought but again we were able to make due.
All in all this was an amazing cabin and we look forward to visiting again (quite possibly this same cabin). I would highly recommend if your looking for a nice secluded in the mountains feel!

I got emailed so many times asking me to check in. It was really unnecessary and annoying. It would also be nice if there were WiFi since there is no service. It makes in hard to vacation as parents if there isn’t a way to contact anyone if there is an emergency.

I got married there that weekend and the cleaning people sai the upstairs bathroom in kink bedroom couldn’t be used because of leaks. My bride and I had no bathroom to use he said we should get a discount for that and he was going to tell you all. I have not heard anything from you all.

Great place!!!! Great location!!!! Could not have been better!!!

Overall was pleased with cabin. The location was convenient and near to attractions. It could have been cleaner. The floors were dusty and large cobwebs in bathroom. Some new pillows would be nice. The porch swing could use some cushions. Would definitely stay there again.

The cabin was nice but the water pressure sucks

This cabin was nice, had its bumps in the road but over all myself & my family enjoyed it. The upstairs was hot when the downstairs was really cold. The bath tub with the jets is very dangerous. Myself & my 4 year old were almost seriously hurt. It gets very slippery. The hot tub isn't very hot. But where this is located it was peaceful & quiet. Nice people around as well. We enjoyed pigeon forge. We were sad that we only had a couple days here. So there is a chance we will be back. ????

This house was VERY clean and VERY comfortable. Neighbors were very nice. Pool was clean!!! We would have loved to seen a ramp, because we had someone using a walker. That was the ONLY issue. Make sure you read the bible. We enjoyed our stay.