Cabins USA Guest Reviews

We really enjoyed our stay. Everything was excellent. There was only one thing, there was no privacy on the balcony where the hot tub was and there was construction site
next to us. Other than that I would highly recommend.

We had a blast! This was the perfect place for a few broke college-grads to stay. Lots of sleeping space for several people, two bathrooms/toilets/showers, plus a fully stocked kitchen! All By Grace was a great cabin to stay in

This is a beautiful cabin. The views are amazing. It is exactly as the picture shows. The rooms are separated and very quiet.
Just FYI there is no crock pot in the kitchen. Luckily we took our own salt and pepper and coffee filters and coffee. There was no dish soap but there was soap for the dish washer and enough laundry soap for one load of laundry.
Overall, a great place and would definitely rent a cabin from them again

Enjoyed our stay. The roads to the cabin was very curvy and hilly which I did not like or expected. One of the bathrooms had not been cleaned, there were still used soap and washcloths in shower. Other than that, it was good.

Cabin was clean very well maintained . Enjoyed the stay
Street signs were a bit difficult to see would recommend to others . Close to the action yet a awesome retrieval to get away .

Gorgeous cabin, emasculate view, just amazing with space a set up

This is a beautiful cabin with a beautiful view of the mountains.The cabin was very clean and very close to the venue where our daughter had her wedding.The family really enjoyed the arcade games and pool table.We would for sure stay there again.Thank you

Very easy to get to, great location, easy to get to parkway. Have stayed in this particular cabin several times. East check in and out. Will book again.

Cozy cabin not too far from the attractions. The road going up to the cabin is very steep and is only one lane so if someone else is trying to come from the opposite direction there is no where for you to go. The driveway is tiny and can be difficult to pull into especially because there is a bit of a drop on one side. The cabin was great but don't expect a pretty view from the deck. There's a lot of tree branches blocking the view. The check in and check out process was super easy

Me and my family lovedddd this place. Very nice and cozy. Check in and out was so easy. Everything we needed was there. It was easy to get to and was very close to everything. We will be returning. Staff was great from beginning to the end. The code wasn't working for me and I called office and instantly they got me in lovee it. It may have been something I was doing wrong lol,

Overall everything was wonderful. The hot tubs could've been cleaner and we found some kind of animal poop on one of the back upper decks in the corner. The door handles in several rooms were loose and hard to use because of the looseness. Other than that we loved the cabin and had the best weekend!

The toilet seats were all lose, there wasn't enough sheets, blanks & pillows for the pull-out couches, there was a broken pool stick and no chalk for the pool table, there wasn't a hose for us to put water back in the hot tub. The hot tube was a little low and had dirt in it.

We've stayed at this cabin several times and plan to stay again but just wanted to let you know.

Steep steps to the bedroom. Small cabin but very nice.

It was amazing

This was an absolute gem. The only downside to our expectations were appliance issues and dust on all fan blades and balconies inside. Ice maker was inoperable,there were no shelves in fridge, tension rods for shower didn't operate just sat on top of bath insert,dish soap was watery, only 1 dish towel was provided and the stove buttons were broke but functioned. This cabin comfortably sleeps 7 unless you want to sleep on a sofa then 9 would work !
The game system was old and broke. Fire button was broke and stick was wore and wouldn't get my lil pacman guy around the corners haha!!
The location was great to go to anywhere. The bear was a bonus see. I would rent again checking that the issues were corrected. LOCATION WAS SUPERB

Cabin was okay. Definitely needs some updates and the parking and entrance into the cabin is very steep. Pictures of property were taken was cabin was built, this property is showing its age. Not as nice of a cabin as we were expecting.

Love love love this cabin. We've stayed here several times and it never disappoints! The owner goes up and beyond as far as amenities. Hair dryer., lotion , body wash, soap, coffee filters, creamers, salt, pepper and some sugar free packets all provided.

Great cabin, great location. Updated TVs and hot tub from the pictures. The hot tub water smelled and it seemed like some of the jets were not working. Could be user error on our part, but we didn't use it until the morning that we left... the bed was super comfy, nice game room upstairs and good parking outside. My only complaints were the pillows were way too soft, so bring firm pillows and absolutely no service at the cabin. I don't mind being "off the grid" while on vacation but we couldn't research anything while we were at the cabin so it kind of made planning our days hard.

But I would definitely stay here again!

Upon arrival the key code didnot work called the office was advised that the code would be reset.
It was and a staff member called right back.
We have rented this cabin for the past 5 years plus during the rod run. Mattresses need replacing in all bedrooms and the metal blind in the dining room needs to be replaced with a curtain. Thanks

Cabin was very nice. There was some dust lingering around in certain areas. We did see a bug come from under the refrigerator and go back. The furniture downstairs was a bit outdated and warn. The rug under the kitchen table upstairs was torn. Otherwise customer service was very helpful when I called for maintenance to come out.

We loved our stay and will definitely be back it was the best place to stay for our family

The cabin was gorgeous and comfy. It was very clean. Would stay here again on our next trip

Lovely little cabin tucked away at the end of the lane. Secluded, yet ten minutes to Gatlinburg, surrounded by the arts community including some delightful small restaurants/cafes/shops.

Very nice cabin for our group, just sad we all couldn't enjoy the pool because it was cold we have stayed at several other cabins but this is bar far out favorite. Could hav

I couldn't find a hair dryer and the weeds needed cut at the property and along the road leading to the cabin. It isn't private, you have really close neighbors. I could not get online booking to work, I had to call.

This was a really great place to stay the view was absolutely beautiful and the sunsets was gorgeous would definitely go back again

I want to start out by raving about the best features of this cabin. The view is amazing!! Sitting on the upper deck with my coffee in the morning and glass of wine at night was my absolute favorite. This is where we spent most of our time so the tables, swing, and rocking chairs were wonderful. The mattresses are so comfortable, and I regret not looking to see the brand before I left so that I could buy one for home. The cabin was very spacious and perfect for our family of 7. Amazing showers, and we never ran out of hot water or experienced low water pressure. The kitchen is beautiful and has pretty much everything you need to cook meals and serve. For the most part, the amenities were great. My grandson loved the slide off the deck, the porch swing, and the basketball hoops. The adults enjoyed the pool table and large TV in the theater. The deck fans were definitely a plus. My husband even hit it off with the neighbor next door, who was very informative. We especially loved that it was in a small gated community. The only suggestions I have would be in regards to the cleanliness and the few maintenance issues. None of the issues warranted an immediate call during our stay, but they do need addressed for future renters. Many of the door handles are loose. The theater door handle completely comes off in your hand when closing the door from the inside. We could not get the sound system in the theater to work, which was unfortunate, and we are pretty technologically inclined. I believe this was an issue in a recent review as well, so I am not sure why that has not been fixed. One of the toilets in an upstairs bathroom is loose from the floor. We could not find a switch or remote to control the living room fan, so that couldn't be used. And the pool ball rack is broken, so we had to keep pushing it back together while playing. I do feel that the cabin needs a deep cleaning. One of the washers smelled so awful of mildew that we couldn't use it. All the windows were extremely dirty and smeared. There is a lot of dust in some areas and all the couches, chairs, and theater seats were filthy with crumbs, hair. and stains. Luckily we brought disinfecting products and cleaned a bit on our own after arriving. I would still recommend this cabin and would stay again, but would hope that these issues were fixed. Despite the constructive criticism, we really enjoyed our stay and were bummed when it was time to leave.

We had some minor issues when we arrived but the staff was very helpful. The cabin itself was beautiful, just needed some attention in a few areas that the cleaners overlooked. It is really close to the main strip in pigeon forge but far enough away to be peaceful. Definitely would stay here again.

Very beautiful house in a beautiful location.

Cabins usa are amazing,I book different cabins every year for family vacations and we truly love every one we have stayed.

Loved the stream. Narrow roads could of done without. Lol

We loved our stay at Restin Easy! Super clean, with all the amenities. When we had an issue with the hot tub, the maintenance man came immediately to resolve it.

Absolutely fantastic stay, my only complaint is that the coffee maker wasn't working right.

The cabin itself was good, we just had a few things missing but the staff got it to us by the end of the day so that was helpful.. the driveway was rough but the cabin being secluded was nice! We did find a scorpion in the bathroom but other than that it was good! It was our second time using Cabins USA and I would do it again.

The cabin is beautiful and very clean. However this was by far the most frustrating stay we have had at a Cabins USA rental. First the key code only works on the front door which is reachable by a flight of stairs, we knew there were stairs but had no idea we couldn't get in the side door which is where we had to park. Not a deal breaker but the side door had to be locked from inside so every time we went in and out one person had to go in and out the front door and walk around to the vehicle. Second getting the TV to work in the living room was frustrating and calling the office wasn't helpful. Even after getting the TV to work once it was turned off it wouldn't play when turned back on. It would have been nice to have had some instructions on the correct input and name for the living room feed. Finally and by far the deal breaker was the mattress in the downstairs bedroom. PLEASE replace it! There is zero support and it is impossible for an adult to sleep on.

It was amazing, we had a absolute blast. Relaxing in the hot tub and falling asleep after in the study Comfy bed was the perfect end to exciting Gatlinburg adventures days!! We will be back

We really enjoyed our stay very nice cabin! Hot tub was awesome! The only complaint would be the mattress, very wore out needs replaced!

This cabin was absolutely wonderful and we thoroughly enjoyed our stay. Exceeded our expectations. My only complaint was the stove needs updating and Wifi would be a great addition. We will be back!!!

My grandsons certainly enjoyed the game room and hot tub. Cabin was roomy and convenient to the Parkway. Would definitely stay there again!! 5 stars all the way!!?.

The cabin was clean , fully stocked with toiletries and kitchen items. Two refrigerators was nice , one upstairs and one downstairs. Bathrooms were clean and Bedrooms were nice and clean . It may be time to get some better pillows . There was an odd odor in the cabin. We sprayed Lysol the smell did not go away . Other than that , the cabin was nice! The front desk people were friendly! We enjoyed our stay !

Thank You !!!

We would rent this cabin again, and do recommend it due to proximity to town, uniqueness, and overall satisfaction. However, this was the second time staying in this cabin, and it has changed a bit over the years. Overall it was still a nice place, but there were a few things that we thought could have been better. The king bed was not as comfortable as it was before. The dryer seemed to still not work well, as there wasn't any heat when drying. Lastly, there were a lot of light bulbs that were out, including the hot tub. These are minor items, but for the price we're paying we would've liked for it to have been as wonderful as it was when we first stayed in it.

The property is absolutely amazing and beautiful. The cabin was very clean and welcoming.

The drive way to the cabin was very over grown and scratched my vehicle. There is an abandoned vehicle in drive.

Otherwise it was a very pleasant experience.

We loved the location! Very close to the Parkway. Very quiet neighborhood. The house was the perfect size for us. Even though it was not a log cabin or way up in the mountains...it suited us just right.

We Loved our stay in the Tip Top! The views were beautiful and breathtaking. The cabin had everything we could ask for. We even saw three raccoons in a nearby tree while sitting by the fire one evening .
We would definitely stay here again.

The cabin was in a great location and it was absolutely beautiful. We loved the swimming pool and hot tub they were very nice. All kitchen utensils were clean and supplies were available however when wearing socks on the floors and rug they were black by night time. Floors could definitely use a good scrubbing and we found a few roaches in the bathroom and kitchen areas. We would still stay again the company is fantastic and make check in and check out so easy and the cabins location was in such a great spot we would overlook the minor cleaning issues.

The cabin itself is very nice the location and view is great. We enjoyed our visit. The only downsides were the downstairs playroom was not very clean. There was candy all over the floor. The dart's for the dartboard were almost all broken was able to put 3 together and the dart board didn't turn on. The pool table has a big rip down one side of the bumper rail. Still had a good time just needs a little upkeep.

Everything went smoothly. GPS would not get to the cabin but I called and the guest associate was very friendly and helped me find the cabin. She stayed on the phone with me until I arrived at the location

Really enjoyed our stay at Absolutely Beautiful. We had a slight issue with the hot tub the first night, but Cabins USA had it resolved the next night. This is about the 3rd time we've used them and we're more than satisfied with the quality of the cabins they represent and their customer service is about as good as it gets.

My only wish list for this cabin would be a couple larger pots and a rice cooker. Being from South Louisiana, us Cajuns had to cook a Gumbo so we came prepared by bringing our own cooking gear.

We had a family of 10 and this cabin had everything needed to make it a pleasant experience.

The cabin and view of Pigeon Forge was beautiful. We enjoyed our time in the cabin. The process to check-in and out was very easy. I would stay at the cabin again. Cabins USA made the whole process easy to book this cabin and answered all our questions and was very nice and helpful when contacted.

My only issues were the TV's. We used both bedrooms. The Comcast receiver in the main room was disconnected, and we had to figure out how to connect it, not easy to do when the TV was attached to the wall. After connecting it we couldn't figure out how to switch between the streaming services and the receiver, but figured it out eventually. Instructions would have been helpful. The Comcast receiver upstairs would not work. We contacted the office to have someone come and look at it. We waited all day for someone to show up, and finally decided to leave in that evening. We returned to find the maintenance person arrived at 6:30. We didn't bother to call and reschedule because we didn't want to waste another day waiting on the person to arrive. The beds need to be replaced. They have been well used, and if you have back issues they are not for. Not the end of the world. It was a great stay.

Beautiful cabin just a little to far up in the mountains for me but Beautiful view and one small complaint the furniture needed to be cleaned better

Great cabin in a great location. Just a few minutes away from both Gatlinburg and Pigeon Forge.
The only thing that I was disappointed in was that it didn't have a dining room table. We went with friends and we had to sit in a row at the bar I believe the cabin could accommodate 6 people but I'm not sure where you would fit 6 people at the bar to eat a meal. We would have preferred a table for eating and a place for playing games.

The location was perfect. Beautiful views!! Got to see bears off the back patios and front of the street. Lots of cobwebs inside the cabin as well as outside when we first got there. So we had to clean first thing. We slept 2 nights in the master bedroom, there was a huge dip in the center of the bed. We then moved to the upstairs bedroom. It was a little better but not by much. Beds are in pretty bad shape. Other than that, we loved our time at the cabin

House was so beautiful & in the most perfect location. Literally mins away from down town! Will definitely be renting again!

Beautiful place, close but far enough from the strip. The spa has an oily film on top of it. Used it once but left a film over you and clothes but the house has inside tub jacuzzi. Pool table is awesome and some tvs already had streaming apps available. Kitchen had almost everything we needed. Had a bear come up and say on the porch for about 30 to 45 mins. Wish we knew about the extra trash pick up during the visit and the wifi password wrote down. Hard to put up baby gates up so if you have little ones be careful because the stairs are steep! Just little things. I would 100% rent this cabin again!.!

Cabin and location was great. We have stayed in many Cabins USA cabins in the past and have been very happy with every one we've stayed in.

We enjoyed our stay. The cabin was unclocked when we got there and the hot tub quit working. There were quit a few spider wens, not sure if it was because the cabin hadn't been used in a couple of weeks.
We did enjoy our stay. The two issues were just
inconveniences. It was nice and quiet. Easy to find with gps.
Would stay there again.

We had a great time. Unfortunately the cabin is in need or some fixes and upgrades. The closet doors need to replaced, they are not easy to open and close. The dishwasher doesn't dry the dishes very well, the washer and dryer need to be updated. The lint trap in the dryer is broken. The television in the living room has an amazon fire stick remote but no fire stick attached to the back of the television. The biggest disappointment is the trash holder outside has no lock mechanism on it. One night an animal lifted the door and took trash bags out of the holder and there was a mess all over the patio. When I sent an email to the office asking for assistance with emptying the trash cans, I got no response. I did the best I could with the trash . I loved the cabin and especially the pool table and the jacuzzi.

Everything was nice beautiful cabin well book again.

Suggestion would be to leave instructions for the TV. Also there where several mice coming in thru the fireplace and several roaches in kitchen and den area. We appreciate your maintenance man coming and fixing the window and checking on the TV. We enjoyed our stay in the Smokey Mountains and hope to return soon.

The cabin is very nice and wonderful location. The bathroom could use a little update but still an awesome place to stay. Would stay there again. Its like you are in a secluded cabin but so close to the heart of Pigeon Forge get to restaurants or ice cream within 5 min. or less.

We paid a $250.00 cleaning fee and we do not feel the house was cleaned good enough. There was a lot of litter in front of porch. A lot of cob webs, thick dust on the air vents, porches were not swept, dishwasher was dirty, and bathrooms need to be updated.
The pool table, air hockey table and video games were great. There was a lot of space and beds were comfortable. Plenty of parking space. Location was great. Very close to Tanger outlets and main strip. Kitchen table was great for a large group of people.

I loved the cabin beautifully decorated, kitchen was very well equipped with everything you need to cook with , we had a great time playing pool . The master bedroom and bathroom was cozy but the TV in the bedroom didn't work, we enjoyed the hot tub, the decks were nice just not enough outdoor furniture. When I ask for a cabin in the mountains it was a perfect place, we did get to experience a bear coming on the deck , I would recommend this cabin and I will be returning, would love to bring more of my family. The bed downstairs could use a new mattress.

While the property is quite close to other houses, the privacy off the balconies is perfect. Every bed was fresh and comfy (can't speak for the triple bunks but they looked so cool). We had a smoke alarm with a dying battery beeping at us from the ceiling just out of reach, but the maintenance crew was on it when we called pretty late in the evening.
The one thing for others to be aware of and plan for is the lack of parking for the number of people this place sleeps. Space for 3, you can squeeze 4 smaller 5pax vehicles, but if you plan to fill out every bed, you're going to need all 8pax+ vehicles, like church vans...
But if you can plan for that, the place is just insanely amazing. Such a dream cabin.

Wonderful time for all of us. Thank you

The cabin was beautiful, the location was great. My family really enjoyed our time here

We loved Star Glazer! We arrived a few minutes before 4pm the cleaning crew was still there til about 430pm. Then we went in everything look cleaned til we seen the bedrooms with Carpet. Carpet needs to be clean and or REPLACE! The soiled areas were very noticeable. Some bathrooms were light on towels, bathmats and washcloths. We moved towels around to make it work for each bathroom. Love how many bathrooms this home has 4.5! Biggest problem we thought good thing my sister didn't come as the pullout coach in the game room is missing home still list sleeps 10 people. Kitchen area equipped ok! Pans are in desperate need of replacing. Spa kept loosing connections we had to pull circuit breaker and plug back in. Water never got hotter then 85 as it seems to be popping the circuit breaker. We still enjoy the tub after long day's in town. We LOVE Cabins USA!! Tenth year staying with them. Great company. Star Glazer is a beautiful home absolutely love the Octagon home.

Overall the stay was great and comfortable. There were just minor issues that we had. The water pressure in the entire cabin was rough with so many people staying in the same home. The internet wasn't the best but it did work if you stayed in the basement the entire time. The washing machine and dryer also struggled. The dryer would take 4/5 times on full blast to dry the smallest load of clothes. The cabin was great though, it was very homey and we all loved it. We didn't realize the drive up was like a 45 degree angle all the way to the top and some of the cars struggled to make it up the hill but we would stay again!

We rented this house a few times in past for the reason that it had the large room with lots of tables for our family group of 20 +/- to play cards, work puzzles and have plenty of eating area. Then the condition and cleanliness became an issue so we refused to go back to Family Gatherings. Last year we were in a nearby house and saw they were renovating so a few of us walked thru with workers and saw they had taken up old carpet/flooring, replaced kitchen and were building new tables in game room. We decided to give it a try again knowing there were only 5 bathrooms. Pictures on line have not been updated so we were disappointed when we arrived to find only two tables in big room. However we were pleased that the couches in great room were bigger and better. Most of us brought socks to wear in the house and realized right away that would not work as they got black real fast. We bring stuff to clean kitchen area but not to clean the floors. We were a little disappointed with kitchen supplies as we like to fix a couple of big meals but we made do with what was there and bought plastic wear, etc. two coffee makers with one pot was solved by staff bringing us another coffee maker . . . Thank you. Kitchen faucet would not stop dripping, not as issue for us but surely runs up water bill for owner. Hall bath and bath off game room had to be plunged couple of times but fortunately there was a plunger there. Putting in that many bunk beds in basement with limited bathrooms does not seem to have been thought out beforehand. Parking area for that house was adequate. This is not a review for posting but just for staff info. I know it is difficult to get enough good cleaning people but when you pay $200-300 as a cleaning fee people do expect it to be clean when they arrive. A couple of sheets were stained with what looked like blood but we didn't notice that until last day. Having laundry facilities at the house helps substantially when staying three or four days. I have really appreciated the staff at Cabins USA as I always get nice people when I call and your rental policies/agreements are much more user friendly then some of the companies in the area. This was our 27th year to visit the area as a group. Thank you Judy Pennington for the Bowen Family

Very beautiful cabin clean and roomy. There was everything there that we needed to make our stay comfortable and covenient.There was an issue with the plumbing upstairs. I say that to say this, when I called to report it I left a message, and was promptly called back. Maintenance was there to fix it within the hour. I would recommend CABINS USA to all my family and friends. Thank you for such a great experience. I look forward to using your services next year. ???? God's blessings

This cabin was amazing. The only problem we had was at check-in the wrong door code was given and we had to wait for an hour to get into the cabin. The staff was really friendly and got there as fast as possible due to the rod run and traffic, it just took a while. After we got in, everything was great, it was one of my favorite USA Cabins that we've stayed in over the past 6 years. Would stay here again for sure!

We really enjoyed our stay, looking forward to visiting again in the near future. Thanks

We have stayed with Cabins USA 12 times in the last 20 years! We had a great visit this time with no major issues! One recommendation to replace electrical receptacles in bedrooms, couldn't use them in most cases your cords would just fall out! Otherwise was great!!!

My sisters, nieces, and I enjoyed our stay very much. The house was nice, clean, and the view was beautiful. The coffee maker was missing but I called to notify the staff and a new one was brought out. Thank you very much for everything.

This is my first time renting with Cabins USA, and I'm delighted--the property is in a residential area less than a mile from the Parkway. The house was clean and comfortable. I would strongly consider renting it again at a lower rate.

Observations: There is a blind in the spare bedroom that should be replaced. One of the lawn chairs is ripped. I strongly suggest having maintenance pick up your trash. A bear got into the garbage and spread it all over the yard. First time I ever stayed at a property where the trash cans weren't in a steel cage. The pictures present the illusion the yard is fully fenced in, and it's not after the bear sighting, I didn't feel comfortable using the hot tub located in the backyard.

The cabin was very close to attractions and eateries the only down fall is there was no closets in the cabin we looked high and low now there were storage but no pole hang clothes just dressers to unpack your suitcase it was a down fall because I had everything on hangers for convenience don't like wrinkles other than that everything was great would I rent it again yes is the answer

I have been renting from cabins USA 6 times now I absolutely loved the resort pool this year. I would recommend cabins USA to anyone who is looking to stay in pigeon forge or surrounding area. I will be back next year.

Absolutely wonderful experience!!! Check in was easy (code entry) Check out was at my finger tips. Cabin was exactly as described. Amenties are all as described. My entire family was pleased. Great distance from all attractions.

The cabin was nice and clean. I had no problems during my stay. This cabin does not have internet or much cell phone service at the location. That was the only downside, everything else was great.

Very comfortable, located with easy access to pigeon forge and great Smokey mountains

This cabin was perfect for the two of us. Everything worked. The hot tub was awesome! Plenty of cookware, dishes, mugs, glasses, towels, etc.. We did buy a couple of hot pads for the oven as we couldn't find any when we needed them. No biggie. The area rug curls up at the corners and is a tripping hazard. The area is very quiet, off the main road. The lane to this cabin is short but quite steep. You can see other surrounding cabins but it's not intrusive. We had a nice, leisurely, quiet vacation at this cabin and will definitely remember it for our next trip.

Loved the cabin and the location. Just wish there was wifi.

The cabin was clean with the exception of a few dishes, however; the cabin smelled of bleach and the pool had that clean chlorine smell. We had a party of 15 adults and 4 of us had been to that same cabin in 2018 on a girls trip so I was anxious to see how this cabin would look 5 yrs. later. I give the overall cabin with location an 8 and only because it could use a small upgrade to tighten the bunk beds and add new table chairs and maybe add some single theater seating. Location is cool but very high up if you're not good with driving high up.

Hey guys,
I wanted to give you a factual review. I think you're website, booking, instructions and all those things were great. The cabin was nice and had a good view. I have some things I think you could improve upon that I will list. 1. The drive does not work correctly. Several of the burners didn't work if you turned it off and back on a few minutes later. The right front burner was not working hardly at all. The oven worked correctly once. We had to use the broiler to try and cook pizzas because it was not coming up to temp appropriately. 2. The hot tub had not been cleaned appropriately and smelled musty. 3. The arcade game joystick is loose and needs adjusting and the buttons don't work at all... Like the wires are loose so I (45) and my son (10) were kinda disappointed we couldn't play centipede, galaga, and other games until our eyes fell out. 4. I couldn't find a dustpan for the broom. 5. There were no coffee filters available for the coffee machine. They're cheap, I get it, but when a customer is spending two grand for a week at a place, I feel like it's a reasonable expectation to have a bit more effort put into the hosting end. This could have been a simple mistake by housekeeping and I don't want them to get reprimanded for something so minor. Now, my expectations were a bit skewed because I thought this might be more like an air b and b where the kitchen may have been a little better stocked with more dishes or even some extra seasonings for food in the kitchen. I did send an email in about the propane tank on Monday because I thought it was out (turned out the ignition switch on the outdoor stove wasn't working right and it lit great with the lighters), but I didn't see where I received an email back from you at all. Maybe I didn't send it to the correct email address.... But I thought I had. I sent it to reservations@cabinsusa.com on September 19th. The top drawer hole cover is broken on the sink in the bathroom. The upstairs bed is incredibly squeaky upstairs and since I stayed with my wife up there, sleeping was what we did. It could use some TLC... And 3 in 1 oil. If you would consider looking at some of these things for the next person, that would be great, and I'm sure they would appreciate it as well. Im not mad or upset at all, but these are some improvements that could be made.

I have already done a review on your website. You really need to notify people before they arrive about the roads. I was in a very small car and barely made it up those roads. If we had rented a vehicle like we were going to to have more room we would have never made it up those roads. Also you really need to put your signs a little bigger and where you can see them at night. If you are the driver you cannot see your signs. Other than the drive up everything was excellent. We are planning another get together and hopefully we'll be using you

Cabin is not as secluded as you think. You could hear your neighbors when they were talking outside.

Other than that, the cabin was very nice with a nice view of the mountains.

Ours day was amazing. The cabin was beautiful all of the amenities were good. Only minor complaint that we had was that the fireplaces were not working. We don't know if this is a seasonal thing or what but we would've loved to been able to utilize the fireplaces.

The cabin was beyond what we expected very comfortable clean a lot of room good accessibility to pigeon forge and Gatlinburg the mountains everything was just awesome and we will return. We really enjoyed ourselves.

The cabin and location were great. Easy access and no gravel or dirt roads. Everything in the cabin was in good working order and we had no issues. Plenty of water pressure and hot water. The view from the outside deck was breathtaking. The cabin is located minutes from downtown Pigeon Forge which was very convenient. We would definitely stay here again and recommend this cabin to friends and family.

Cabin was great but way up mountain. We loved all the amenities except for no coffee pot, only Keurig. The pool, games and media room were awesome!!

We are repeating vacationers to this chalet. We love the location, it is cost efficient, and the stream, the squirrels and especially the car port. We had issues this time and got locked out of the chalet. (The battery died on the keypad) There was no lock box so Randy came and brought a key and let us in, plus put in a lock box too. He also installed a smoke alarm, and unclothed the shower. He was so nice and helpful. Thank you Cabins USA for this wonderful place and being so great. I'll call you soon.

Hot water tank wasn't big enough to accommodate large garden/jet bath. Difficulty accesses balcony due to couch. All things that we were able to do without though.

We enjoyed our time in this cabin but it would have been a better value and experience if more effort was put into cleaning the cabin. While I do understand high ceilings and the way cabins are built may make it difficult to clean perfectly, there is no excuse for the amount of dust and spider webs in this cabin. If the cleaning staff is not capable of doing the needed cleaning then at least once a month a contractor who specializes in cleaning difficult to reach areas should be brought in to do a cleaning.

The entire process from booking to check out was streamlined and very easy. When I arrived at the cabin, I found everything to be in excellent condition. The amenities offered at the cabin were very good. Nothing was forgotten. The location of the cabin was perfect. It was in a quiet area. Plenty of nature around and plenty of solitude. I would highly recommend Cabins USA, their properties and their staff to anyone.

The booking process was easy and the checkout was convient and stress free. This cabin was stocked with what you need, dishwasher, washer and dryer kitchen supplies and satellite tv. Price was good for our stay. No issues with the staff, they were friendly when I called. The bed was a HUGE issue. It was so worn out and uncomfortable that we had to sleep on the couch and chair after the first night. Also, the hot tub was touchy. It never got better than warm but I did call the office and found out that you had to set the temp then press the light button to cycle from EC, to SL, to ST then it worked somewhat. This was nowhere in the instructions. Also, finding the cabin DO NOT use GPS. Use the directions they send you when booking. The sign has no light at night and it's hard to find if you don't know (take a left at the big sign for the property and go straight up a hill). I would give this cabin a 3.5/4 out of 5. If the bed gets changed and the hot tub instructions were more clear I would rate it closer to 5.

This was a nice, kind of secluded cabin. It can be hard to find in the dark, so make sure to get there before sunset. Follow the directions the office gives you. They are simple and accurate. The cabin has a small parking area. Two large vehicles (like Super Crew trucks) would probably fit, but it will take a little creativity. Everything was clean, except the sticky kitchen table.

Kitchen is stocked with basic pots/pans, silverware, dishes, and paper towels. There is a Food City and Family Dollar within 5 miles of the cabin for everything else. We didnt use the grill or hot tub, but they were available as promised. The upstairs game room was fun, and the arcade worked without any problems. Showers had good water pressure and plenty of hot water.

The downstairs king size bed was super comfortable. It is a bit narrow on the sides, but doable. The dresser is small for two people, but the closet was a good size and extra blankets were available. The furniture was mostly comfortable. There were a few minor maintenance problems which were reported, but didn't really affect functionality or comfort.

The staff was courteous, helpful, and available. Would definitely recommend this cabin and Cabins USA. They made everything easy and convenient from booking to checkout, and they clearly communicate all details and expectations. Thanks for an enjoyable stay!

The property is a very nice property, the only issue is that the road to the cabin is a little difficult to get up. Definitely recommend having a 4-wheel drive vehicle to get to the cabin. Other than that, the cabin was very nice, has plenty of room for the 2 of us, and a beautiful view of the mountains.

A great cabin clean, great , spacious, big bathrooms, big kitchen plenty room to cook. I can't say nothing bad about this cabin!

This is a cute little cabin up the mountain with a great view..
With a very small parking space..
However the water smells really bad, had to buy bottled water for brushing teeth, drinking etc.
The jacuzzi water smelled the worst & it was an awful color!!
Contacted Cabins USA about some minor issues such as the WiFi wouldn't work or the tv in the bedroom & the back deck needed a new light bulb & they fixed these right away, however it took until Wednesday evening at 5pm to get the jacuzzi looked at, they managed to clear up the water but not the smell!!
Could have used a little more dusting & some updated pots & pans would help...
I have used Cabins USA several times over the years & I would use Cabins USA again, maybe just not this cabin!!
Thanks!!!