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Smoky Hilltop Guest Reviews

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2 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with 2 level cabin, 2 king beds, 1 queen bed, bbq grill, deck, gas fireplace, hot tub, wifi internet, wooded view, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 48 Guest Review

Guest Rating: 8.5
Dustin J.Morgantown, KY
Stayed on 08/30/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Got to the cabin late Friday night and went straight to check the hot tub out, noticed the back porch screen was messed up, no big deal. Bed was super comfy. Got up Saturday morning and had a bear in the back yard, which was neat. kids was upset that the air hockey table didn't work, but loved the 2 player game up stairs. Realized the bear brought back his momma and brother, so we didn't get to enjoy the hot tub and back porch as much cause the bears wouldn't leave the back yard, but enjoyed watching them play. Loved how convenient it is to down town Gatlinburg. Would love to stay here again.

2 of 48 Guest Review

Guest Rating: 9.5
Diana G.Oxford, PA
Stayed on 07/22/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great visit at Smoky Hilltop! We had lots of bear friends visit throughout the day everyday!
We highly recommend CabinsUSA. They were easy to talk to when I had a booking question and again when we had a problem with the sink! They came the next day and took care of it immediately!
The only thing we noticed that could use a little TLC was the porch surrounding the hot tub and the vents could use some dusting. But otherwise the place was clean!

3 of 48 Guest Review

Guest Rating: 10
Jennifer C.North Augusta, SC
Stayed on 07/18/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

4 of 48 Guest Review

Guest Rating: 9.7
Clarence T.Lakeland, FL
Stayed on 06/02/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

5 of 48 Guest Review

Guest Rating: 8.5
Lindsey P.Seattle, WA
Stayed on 05/15/2024
Ratings:
Booking: 7
Staff: 9
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 8
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Loved this spot! It was a great location (super close to Gatlinburg) and was such a cute cabin. It was pretty bare-bones -- don't expect shower supplies like shampoo, conditioner, etc, and there were some missing kitchen staples (such as a kettle, and the coffee maker was old). Overall, would stay again and really enjoyed the place, especially the private hot tub/screened-in porch area!

6 of 48 Guest Review

Guest Rating: 9.8
Billy T.Chickamauga, GA
Stayed on 05/12/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only issue we had is air hockey table did not work so my child was not happy that is what she looked forward to

7 of 48 Guest Review

Guest Rating: 8.9
Leslie P.Barberton, OH
Stayed on 04/19/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 5
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was in the best location. Plenty big enough for us. The only issue we had was, the main bedroom has no closet, other than inside the bathroom. But the closet is where the washer and dryer is. So no space to hang clothes. Other than that, we enjoyed our stay.

8 of 48 Guest Review

Guest Rating: 9.8
Andrew A.Oakland, ME
Stayed on 04/10/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Was in the area for my daughters softball spring training. The location was ideal, 1 mile from downtown Gatlinburg but still felt like you were away from the traffic. We had a power outage the day before I left and I called the office and spoke with someone who confirmed the outage and said that it was being worked on, within a half hour it was back on. The express check in was simple and easy and everything was ready to go when I got there. Would definitely recommend this cabin and would certainly rent from Cabins USA again in the future.

9 of 48 Guest Review

Guest Rating: 10
Sharon B.Madison, IN
Stayed on 03/19/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We were moved to this cabin after our first place got a flying squirrel inside. This cabin was nice. It has a charming screened porch. Great location. Carport. Decent size baths with nice size vanities. Main bed is high. Our short person could not get in it.

10 of 48 Guest Review

Guest Rating: 7.6
Micki W.Jacksonville, FL
Stayed on 11/22/2023
Ratings:
Booking: 9
Staff: 0
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8

11 of 48 Guest Review

Guest Rating: 9.1
Tesheria F.Hope Hull, AL
Stayed on 09/21/2023
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Everything was nice beautiful cabin well book again.

12 of 48 Guest Review

Guest Rating: 10
Angel M.Radford, VA
Stayed on 09/16/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was amazing, we had a absolute blast. Relaxing in the hot tub and falling asleep after in the study Comfy bed was the perfect end to exciting Gatlinburg adventures days!! We will be back

13 of 48 Guest Review

Guest Rating: 10
Arthur G.Lincoln University, PA
Stayed on 09/07/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was nice, needs a more updated coffee machine, like a Keurig.

14 of 48 Guest Review

Guest Rating: 9.5
Krystal S.San Juan, PUERTO RICO
Stayed on 08/02/2023
Ratings:
Booking: 8
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It feel like home. Wasn't easy to leave the cabin.

15 of 48 Guest Review

Guest Rating: 10
Renee M.Winchester, KY
Stayed on 05/07/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location very close to Gatlinburg. We loved the screened in back porch. We had a very relaxing stay and would highly recommend this cabin.

16 of 48 Guest Review

Guest Rating: 9.4
Scott F.Drybranch, WV
Stayed on 03/11/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Everything was perfect, other than the TV in my kids room didn't work. We called multiple times and a maintenance man did show up and brought a new TV, but didn't get it working in time before we left. Not the biggest deal, but wish my kids would've had it while we were there.

17 of 48 Guest Review

Guest Rating: 10
Nathaniel S.Dalton, GA
Stayed on 01/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

18 of 48 Guest Review

Guest Rating: 9.5
Jewell .Midland, GA
Stayed on 12/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
What a wonderful venue to celebrate my husband's 65th birthday. My husband and our 3 children enjoyed our holiday time together. The entire process from booking the cabin through check-out was seamless, professional, and financially reasonable.

We absolutely loved Pigeon Forge, Gatlinburg and the Christmas decorations in both villages, the shopping, variety of restaurants, and outdoor activities.

The 2-level, 2 bedroom, 2 bathroom cabin was spacious and comfortable. We liked the sturdy furniture: leather sofas, kitchen table/chairs, rocking chairs on front porch, beds, etc. (if you are big/tall-- no worries, this furniture will accommodate your needs).

The screened in back porch was nicely furnished with chairs and hot tub.

Things to Improve:

1) You may have read reviews of uncleanliness with debris on the floor...... well, you do have to consider the cabin is in the woods, but
I also saw lots of debris on the floor which made me wonder, "did they sweep or clean the floor"? It would be nice if there was a broom or even a mop in the cabin.

2) Also, the kitchen needs to be better stocked with pots/pans for all kinds of cooking and baking.

Please, consider booking this cabin for your next vacation.

19 of 48 Guest Review

Guest Rating: 9.5
Shelby P.Piedmont, SC
Stayed on 11/04/2022
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

20 of 48 Guest Review

Guest Rating: 10
Robin K.Fairdale, KY
Stayed on 09/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved staying here. Very convenient location. Will definitely be going back. Every phone call from booking to checking out was handled with professionalism. Kudos to Cabins USA staff.

21 of 48 Guest Review

Guest Rating: 9.6
Stacy C.Harvest, AL
Stayed on 10/06/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The location was excellent. The cabin itself was clean and There was a lacking of some kitchen utensils. Overall a great cabin.

22 of 48 Guest Review

Guest Rating: 7.7
Kristie C.Cookeville, TN
Stayed on 09/03/2022
Ratings:
Booking: 10
Staff: 5
Cleanliness: 7
Check In: 10
Value: 5
Comfort: 8
Check Out: 10
Amenities: 8
Location: 6
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin overall was nice. It could've used a little extra cleaning as far as cobweb outside and some dust inside but nothing terrible. There does seem to be a mouse living downstairs as stated in a previous review. Also kitchenware was a little lacking and could use some more utensils. It was a little hard to locate at first but afterward it was fine. It seems the tv only had roku( or at least we couldn't figure it out otherwise) and one had nothing at all which was disappointing as was unable to watch tv in bed. Overall it was a nice relaxing stay with no big issues

23 of 48 Guest Review

Guest Rating: 8.8
Sandra R.Tucker, GA
Stayed on 08/06/2022
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The only area that needs attention: Cleaning/weeping front porch and cobwebs on the front steps. Also I did not realize when I booked that a bedroom would be downstairs and steps !! Please disclose that there are steps. Property was difficult to locate at night because address was on the house !

Staff who helped us navigate to the cabin were "Excellent".

24 of 48 Guest Review

Guest Rating: 9.3
Jenny W.Conover, NC
Stayed on 07/22/2022
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin, it was cozy but spacious enough for 4 of us. We would certainly book it again and the proximity to downtown was great. It was clean and we loved the screened in back porch. We did have a friendly little mouse in the downstairs bathroom that gave one of us quite a scare in the middle of the night so hopefully he will be gone next time. Also the upstairs shower would not get hot but the bathtub water was hot so it may just need some adjustment. Overall, we were very happy with our experience there and look forward to planning another trip in the future!

25 of 48 Guest Review

Guest Rating: 9.7
Sheri H.B Yhalia, MS
Stayed on 06/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

26 of 48 Guest Review

Guest Rating: 9.5
Julia A.Summit, MS
Stayed on 05/26/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Staff was very helpful in handling any issue we had. Location was close to town but very private.
Only warning is keep an eye for bears. We saw a momma bear and three cubs when we were grilling and the momma was aggressive without any provoking on our part. I'm sure she was just protecting her cubs but people need to be aware.
Hope to come back soon!

27 of 48 Guest Review

Guest Rating: 9.5
Janet A.Banner Elk, NC
Stayed on 05/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We loved our stay here! The property was very close to downtown Gatlinburg but still secluded enough you did not hear the traffic, music or people in downtown. The hot tub was clean, beds comfortable and plenty of room for everyone! We woke up one morning to men mowing the yard, apparently the owners schedule yard maintenance and the rental company is often unaware when they are coming so they can't make guests aware. They were done quickly so it wasn't too much of a headache other than being woken up. My only complaint would be the lack of kitchen ware. We had planned to mostly cook while we were there to avoid spending so much on eating out. We ended up eating out quite a bit as there was simply no way to cook a proper meal. There were 5 forks, 4 coffee cups and 2 wine glasses for a unit that sleeps 6. No mixing bowls, tupperware, cooking knives, tongs for the grill etc. There were a few small pots and pans, 1 cutting board and a strainer. Once more is added the cabin would be perfect!

28 of 48 Guest Review

Guest Rating: 10
Rodney J.Rome, GA
Stayed on 03/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was beautiful I loved being there and hated to leave wish I could of stayed longer, the parking was great the location was easy to find, the only thing was the mattress wasn't so cute but I have a bad back and my mattress isn't comfortable at my house and I've switched them out a couple of times and added mattress pads and still not comfortable, so I had no problem with that and I loved it there and looking forward to maybe staying in that same one again because it want be hard to find and the parking was great

29 of 48 Guest Review

Guest Rating: 8.6
Toneka B.Raleigh, NC
Stayed on 10/16/2021
Ratings:
Booking: 7
Staff: 6
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Only think was jet tub didn't work and wasn't fixed till the last night there. Other then that me and my family really enjoyed

30 of 48 Guest Review

Guest Rating: 10
Jordan L.Stanford, KY
Stayed on 10/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We seriously had no problems with the cabin. They even had their own baby gate so our one year old wouldn't fall down the steps. I thought that was awesome! Overall pleased with our stay.

31 of 48 Guest Review

Guest Rating: 10
Cheryll H.Ravenna, OH
Stayed on 09/16/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin with all the amenities. Price was good. Location was great. Easy to find with GPS. Even see a black bear in our driveway. We had an awesome get away time. Would recommend. No problem what so ever with the booking and instructions with checking out.




32 of 48 Guest Review

Guest Rating: 10
Casey M.Lumberton, NC
Stayed on 06/20/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

33 of 48 Guest Review

Guest Rating: 9.0
Candice F.Parma Heights, OH
Stayed on 06/13/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Cabin was very nice, bring extra cookware if you intend on cooking. Bed was firm but all was clean. Outdoor patio area could have been nicer (cleanliness). Location was great just enough out of the hustle and bustle of the city.

34 of 48 Guest Review

Guest Rating: 9.6
Latonya H.Waynesboro, MS
Stayed on 05/28/2021
Ratings:
Booking: 7
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

35 of 48 Guest Review

Guest Rating: 9.3
Talecea H.Chattanooga, TN
Stayed on 04/11/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
Everything was great once we got there. The directions were confusing and didnt actually give the physical address, which had us lost. So I would suggest to give the actually address so it's easier to find. And the jacuzzi water was cold as ice just fyi.

36 of 48 Guest Review

Guest Rating: 9.8
Savannah W.Berea, KY
Stayed on 04/04/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only suggestion I have is to leave more dishwasher solution and garbage bags; I ran out two days prior to leaving and had to buy extra. Other than that, the cabin was wonderful! Location was FANTASTIC close to everything and it was cozy for my family. We had a wonderful vacation and the cabin was the heartbeat of our vacation!!

37 of 48 Guest Review

Guest Rating: 10
Ashley L.Carthage, IL
Stayed on 03/28/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our cabin was very nice and clean! The beds were the most comfortable bed!!! The only thing is the tub couldn't be used bc there wasn't enough hot water to fill it up. Also there was a wasp nest in the cabin and we found lots of wasps everyday... they didn't bother us as they stayed in the beams. I would def go back to this cabin!!!

38 of 48 Guest Review

Guest Rating: 10
Carla L.Crossville, TN
Stayed on 01/23/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place was amazing!! It was very clean and had everything we needed!! Very comfortable beds, and very homey!! Would definitely go back to this location!!!

39 of 48 Guest Review

Guest Rating: 9.0
Zackary W.Monroe, NC
Stayed on 01/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The house was in a great location near downtown gatlinburg and easy to find. The oven would smoke everytime we used it filling the house with smoke and the cabin was not the most clean. We found hairs in the showers and tubs along with someone's underwear around the hottub.

40 of 48 Guest Review

Guest Rating: 10
Marilyn K.Ellisville, MS
Stayed on 12/11/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location. Easy check in & out.

41 of 48 Guest Review

Guest Rating: 10
Jacob K.Hardyville, KY
Stayed on 09/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is in a great location, literally less than 5 mins from Gatlinburg strip. The only thing that i wish was better would be the view, besides that, it's perfect. It has a nice hot tub on the back screened it porch that makes for relaxing evenings.

42 of 48 Guest Review

Guest Rating: 10
Christina G.Columbus, GA
Stayed on 08/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

43 of 48 Guest Review

Guest Rating: 8.7
Natasha G.Hazard, KY
Stayed on 07/06/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Overall great stay! There were a few details about the cabin that should be noted and attended to. The appliances are very old and outdated and especially the refrigerator needs to be replaced right away. On our very first night in the cabin the refrigerator got completely warm and wasn’t even the slightest bit cool. We didn’t notice until it was too late and had to throw away some food. It also leaked water into the floor several times resulting in a huge mess. The issue finally resolved itself as it didn’t happen again but I’m sure it will in the future. Also the plumbing could use some attention and maybe a larger hot water heater. There was never enough hot water to fill the jacuzzi tub in the bedroom. We bought groceries intending to grill out but quickly discovered that wasn’t going to happen. The grill is very very dirty and smells terrible and we could not get it to light. The screened in deck was great, we enjoyed it and the hot tub very much however several of the jets in the hot tub didn’t work. Just a few minor issues that needs some attention. Will definitely use cabins USA again but probably will not choose this cabin for the reasons listed above.

44 of 48 Guest Review

Guest Rating: 10
Tanyla H.Clarksville, TN
Stayed on 06/30/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Peaceful location & place looks exactly like pictures!

45 of 48 Guest Review

Guest Rating: 8.6
Tommy S.Rome, GA
Stayed on 06/17/2020
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Very nice cabin, very close to Gatlinburg. Booking and checkin went smoothly and cabin was just as expected. We did not use any dishes or cooking supplies, but notes they were present although minimal. Overall, we were please with our booking and accommodations. We would book again.

On the negative side, plumbing was an issue. Both toilets lacked any flushing power and each bathroom visit resulted in having to plunge a toilet, not fun. Only other issue we had was that covered parking area was crawling with millipedes at night. I swept out parking area at least three times to keep them away from downstairs entrance. Overall, still a nice cabin but we did face a few annoyances that we should not have had to contend with.

46 of 48 Guest Review

Guest Rating: 8.6
Jasmine L.Louisville, MS
Stayed on 06/01/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 0
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 5
Would Recommend Property: 10

47 of 48 Guest Review

Guest Rating: 8.5
Kirby B.Columbia, IL
Stayed on 05/27/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 8
Value: 6
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
All kitchen chairs were broken and the hot tub smelled like a pond after the 3rd day. One chair collapsed completely and my husband fell into the floor. The cabin itself was really nice. They need to put a sign in front of the cabin with the name of the cabin to make it easier to find.

48 of 48 Guest Review

Guest Rating: 9.0
Donna S.Cleveland, TN
Stayed on 12/21/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Everything was fine.The only complaint would be is that it could use a new stove and the upstairs shower the water pressure wasnt good. The decor was pretty and loved the enclosed back porch and the covered garage parking. The area was perfect and I would use USA again. Donna

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.