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Top Of The World Guest Reviews

Reserve Top Of The World Today!

6 Bedroom, 4.5 Bath, Sleeps 16, Cabin Rental
with 3 level cabin, 4 king beds, 1 queen bed, 4 twin beds, bbq grill, deck, fire pit, wood fireplace, game room, hot tub, wifi internet, theater room, indoor cabin pool, private pool, pool table, premium view, mountain view, sauna, non smoking, washer/dryer
Overall Rating: 9.2   /   10

1 of 5 Guest Review

Guest Rating: 9.5
Stayed on 09/25/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Overall we loved staying at this cabin. There were a few things that I would like to mention that should be improved. I will start with the good things first. The view is absolutely amazing!!!!! The cabin was very comfy but the lighting in the bedrooms is bad, especially in the Master bedroom. I was really disappointed that there is no light near the hot tub, at night it gets really dark out there so if you want to get in the hot tub you will need to do it during the day or be out there in the dark. The tvs worked fine but we could not get the surround sound in the living room to work. The master bedroom bathroom also has a weird sewage smell in the area where the toilet is. There is also no net for the swimming pool so my husband had to get in clean the pool by himself. I noticed that was included the last review so I found it odd that no one took the time to correct that issue. The owners of this cabin should also consider getting a gate for the trash cans to keep bears out. We had 2 encounters with bears because of the trash. Other than what I mentioned above our stay was great and we will definitely book this cabin again if the things mentioned are fixed.

2 of 5 Guest Review

Guest Rating: 8.8
Stayed on 09/20/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9

3 of 5 Guest Review

Guest Rating: 8.5
Stayed on 09/11/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 9
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We had a great time on our trip. There were some things that could have been different but it didn't negatively affect our overall trip. We felt the place could have been a little cleaner i.e., the kitchen floor was greasy and the cabin was dusty. The game machine did not work, we couldn't get the surround sound to work, the Keurig coffee machine did not work and one of the recliners didn't recline. We called early Saturday afternoon for someone to come clean the pool and remove trash. They weren't able to come until Sunday and we were leaving on Monday so we went to the store and purchased our own net to clean the pool. There should be a net left in the pool house so no one has to bother maintenance. A bear got into the trash on Saturday as well. The cans are regular cans, not the kind designed to keep bears out. Other than that, we had a good time and we go again. The view is amazing but the drive up is scary. The instructions about using the key pad to get in did not match the actual key pad for our cabin so it was a little tricky getting in. There is conflicting information about checking out but we texted the number provided when we left. The kitchen is fully-equipped of course and that is what we needed! Loved the deck, hot tub and sauna and how spacious the place is. Everyone was comfortable. We are thinking of going back next year.

4 of 5 Guest Review

Guest Rating: 9.6
Stayed on 08/28/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

5 of 5 Guest Review

Guest Rating: 9.7
Stayed on 06/21/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The pool was COLD. The heater is not large enough. No lamps and poor lighting. Workers left 3 wrecking bars laying around on deck and mantle but we didn't touch. Nice clean place, wonderful view, WOULD definitely go back if things were corrected. Cabin USA was wonderful to work with.
Company Response:
Hi Janice, thank you so much for your feedback! We value your thoughts and will always do what we can to make your next stay at this cabin as perfect as possible! The pool heater has been inspected and it is working correctly. Indoor pool water temperature is kept between 80-84 degrees; the heaters are not designed to heat to high temperatures as hot tubs do. The owner of the cabin has ordered lamps for all the rooms and these will be placed in the cabin as soon as possible. So you will have plenty of extra lighting for your next trip! Thank you again for your feedback and for choosing Cabins USA. We look forward to having you back at Top of the World soon!

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
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