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Splash Mountain Chalet Guest Reviews

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6 Bedroom, 6 Bath, Sleeps 14, Cabin Rental
with 3 level cabin, 5 king beds, 2 queen beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, private pool, pool table, mountain view, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 28 Guest Review

Guest Rating: 8.2
Sonya W.Harrodsburg, KY
Stayed on 07/26/2024
Ratings:
Booking: 8
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 5
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin is nice for large families. We were looking for something in Gatlinburg but this was outside of Pigeon forge. The cleaning staff had to work on the hot tub till around 5:30. The pool sticks are all worn out and tips are broke on some of them so couldn't really use it much. Other than that was really nice and we enjoyed our stay. The pool and hot tub were both clean once cleaning crew was done and felt great. Our kids enjoyed the theater room watching a movie late at night.

2 of 28 Guest Review

Guest Rating: 10
Merady S.Louisville, KY
Stayed on 03/29/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our stay. My grandchildren loved the pool. It was so close to the attractions and the cabin was spacious and accommodated all our needs.

3 of 28 Guest Review

Guest Rating: 9.5
Tabernacle O.Culloden, WV
Stayed on 02/09/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The location of the cabin was perfect! Only a couple of miles off of the main parkway. The cabin is situated on a hill, so the drive to the cabin is pretty steep. The parking was able to accommodate a 15 passenger van and a Sequoia, but there would not have been much room for other vehicles. The cabin itself was beautiful, and the rooms were nice and spacious. The beds were comfortable and everyone slept soundly. The only issue was the pool is not heated so it was very cold. We ended up not being able to use the pool at all during our stay because it was cold. The kitchen has two fridges so there was plenty of room to store groceries. The kitchen also has a keruig, two toasters, two or three blenders. The kitchen lacked pots and skillets to cook on the stovetop with. Also, the dryer would not work at first, but we discovered this was because the lint trap had not been cleaned and there was a hug pile of lint built up in the dryer.

Overall, our stay was great! Just wished the pool was heated and the kitchen was more stocked with cooking utensils.

4 of 28 Guest Review

Guest Rating: 8.4
Penny W.Findlay, OH
Stayed on 08/07/2023
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 6
Amenities: 8
Location: 9
Would Recommend Company: 7
Would Recommend Property: 9
Guest Comments:
I'm sure that these cabins are hard to keep up with quick turnovers, but every time we get a USA cabin, we have issues. This time-cleaner not complete when we arrived at 4. Then, filters were all disgusting! We cleaned them. Pile of dirt left in 2 corners-had to vacuum them. Shelves in fridge broke and corners were dirty and nasty-fixed and cleaned them. Top bunk was broke and kid almost fell through-they came and fixed this quickly when we called and our maintenance man was great! Fixed a light that was out and got us new batteries for a remote while there and he was super friendly! 2nd floor balconies had no chairs ???? Many of our toilet paper holders didn't have a thing in them to hold the rolls, so toilet paper rolls had to sit on the floor. When we left, the internet didn't work well in the cabin and service is always bad in the mountains-I couldn't "check out" properly till later in the day-sorry about that. Overall-descent experience (better than 2 years ago waiting for 4 hours to get in after check in time to a broken hot tub, freezing pool, and broken AC....but just wish we could get in on time and not have to call and ask for all the fixes or have to clean/fix it ourselves first ????

5 of 28 Guest Review

Guest Rating: 10
Joshua H.Princeton, WV
Stayed on 06/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 28 Guest Review

Guest Rating: 9.9
Lisa B.Jackson, KY
Stayed on 05/24/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was great! It was a very short drive to the Parkway which was nice. The cabin was very spacious for our party of 15 and having a private pool for the kids was great. The beds were kind of hard, but other than that, it was a very nice cabin. We would stay there again.

7 of 28 Guest Review

Guest Rating: 9.4
Gregory &.Haw River, NC
Stayed on 04/10/2023
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was beautiful and enough space for our family . The pool code didn't work for us but we got in and never locked the door, the door needs adjustment. There was a left over soda bottle in the movie room with something dark in bottle, nasty a child found it. The worst part of the cabin was the Air didn't work on the 3rd floor and we were hot and suffered the heat because the unit was not fixed
I even called the day of check in and was told it would hold up while we were there. No it did not, the unit was set on 67 degrees and was showing 79 degrees
I have taken pictures to prove it. But I guess the office felt its ok for us to stay and sleep in such a hot area, but it was very uncomfortable and an inconvenience. We were not pleased with the company knowing the air was broken and still placed our family in that hot unit.

8 of 28 Guest Review

Guest Rating: 10
Latanya T.Hiram, GA
Stayed on 01/06/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely loved this cabin! My daughter wanted to go to the mountains for her birthday so we booked this sort of last minute and it was amazing. Plenty of space and so comfortable that no one wanted to venture to Gatlinburg for the day. We lazed around in the hot tub, splashed in the pool played video games, watched movies in the theater room and had plenty of space in the kitchen to prepare meals for the group. Best of all the beds were soooo comfortable! We would definitely go back!

9 of 28 Guest Review

Guest Rating: 9.5
Jan H.Georgetown, SC
Stayed on 12/26/2022
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
Splash Mountain Chalet was as pictured with a few exceptions. The 1st bedroom as noted in the floor plan on the second floor shows a futon in the room, but there is none. I relied on the floor plan and the description denoting that the futon existed in accommodating sleeping quarters for my party: this created a problem. The Theatre Room is really "hot". We were not able to get the TVs in rooms 3 and 4 working. I called for trash pickup to no avail so at checkout the trash was overflowing. In spite of the issues stated, my family of 20 had an amazing time and really enjoyed the cabin. The cabin was decorated for Christmas which was very much appreciated. The bedrooms are huge and the beds are very comfortable. The kitchen is well stocked with dishes and flatware. It even had a Keurig which was a welcome amenity. The indoor pool was clean and ready for our use. The Game Room provided hours of fun. What a wonderful time had by all at Splash Mountain Chalet and CabinsUSA.

10 of 28 Guest Review

Guest Rating: 9.2
Stacy W.Hillsville, VA
Stayed on 12/18/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was perfect for our trip to the basketball tournament we were playing in. We had lots of room and everything was very clean. The only complaint I have is that the pool was too cold to even get in. That was one of the main reasons we picked this cabin.

11 of 28 Guest Review

Guest Rating: 8.9
Mayra T.Dickson, TN
Stayed on 12/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Positives:
great location, spacious. well equipped, comfortable beds and couches, all smart TVs, working arcade.

Negatives:
most of the master rooms did not lock!, pool is not heated, water leaks in the theater room (right side last couch), and can openers did not work, place also is due for a deep clean.

12 of 28 Guest Review

Guest Rating: 10
Jamaal M.Charlotte, NC
Stayed on 12/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Place was great! Will book here again

13 of 28 Guest Review

Guest Rating: 9.7
Ashley P.Lanett, AL
Stayed on 11/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My grill didn't work and I had to get a gas tank but they did say they would refund me on tank. The cabin was WONDERFUL!!!!!! I had a wonderful time and I most definitely will be bk!!!!!!!!!!

14 of 28 Guest Review

Guest Rating: 9.0
Deatrice M.Houston, TX
Stayed on 09/30/2022
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was really nice and comfy. Planning to book again.

15 of 28 Guest Review

Guest Rating: 10
Mellany H.Loveland, OH
Stayed on 08/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

16 of 28 Guest Review

Guest Rating: 10
Katrina C.Fort Valley, GA
Stayed on 07/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

17 of 28 Guest Review

Guest Rating: 9.6
Florence C.Bowling Green, KY
Stayed on 06/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

18 of 28 Guest Review

Guest Rating: 9.6
Rhonda B.Sharpsburg, GA
Stayed on 06/06/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the cabin. Just a couple of things we found kitchen liking.needed pot holders ,baking sheets and a larger frying pan. I don't know who is suppose to clean grill but it was nasty. Several beds did not have sheets on them just laid under comforter.. We would definitely stay there again. Lots of space to move around.and beds were very comfortable.

19 of 28 Guest Review

Guest Rating: 8.1
Laura F.Morristowm, TN
Stayed on 01/21/2022
Ratings:
Booking: 9
Staff: 7
Cleanliness: 4
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The place looked great when we arrived but there were fleas in some of the bedrooms and roaches in the kitchen. Also the fumigator arrived unannounced while we were cooking and even more roaches came out. Totally disgusting. This was a promotional weekend for our team's high achievers and these issues did not make us look well at all!!! We have rented with you before and have never experienced this in any other cabin.

20 of 28 Guest Review

Guest Rating: 9.7
Sandie J.Knoxville, TN
Stayed on 12/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was wonderful. I especially liked walking in and seeing a Christmas tree lite up along with some poinsettia's on the tables. That gave it a nice Christmas feel. The cabin was clean, however, the dishes/utensils were not. I suppose that if they're not used they just sit and collect dust but the kitchen cabinets could be whipped out on occasion as well as the silverware/utensil drawers.

21 of 28 Guest Review

Guest Rating: 9.7
Garla J.Rougemont, NC
Stayed on 12/02/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

22 of 28 Guest Review

Guest Rating: 8.1
Rodney G.Hattiesburg, MS
Stayed on 11/10/2021
Ratings:
Booking: 8
Staff: 8
Cleanliness: 7
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

23 of 28 Guest Review

Guest Rating: 9.5
Veronica M.Gastonia, NC
Stayed on 09/03/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin for extended family. Cabin was clean but the grill caught fire due to grease build up. It needs to be cleaned. One thing that was missing was an elevator (LOL - those steps get you after time number 5). Everyone enjoyed the indoor pool as well as the hot tub. We would definitely like to stay here again.

24 of 28 Guest Review

Guest Rating: 9.4
Charline H.Birmingham, AL
Stayed on 08/25/2021
Ratings:
Booking: 10
Staff: 5
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
First of all the check in staff was not pleasant at all treated me as if he was mad for having to check me in first time I ever encountered that at cabin USA , The cabin itself was perfect other then some dead rochces on the kitchen floor in live one crawling on the stove , also I would suggest maybe putting more baking pans in the kitchen, the temperature in the pool was to hot almost thought I was in a sauna or hot tub, I would suggest maybe putting one sitting chair in the bedrooms, But over all I think it was perfect n would most definitely stay again.

25 of 28 Guest Review

Guest Rating: 9.2
Gregory C.Bowling Green, KY
Stayed on 06/10/2021
Ratings:
Booking: 10
Staff: 5
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family loved this place. Would definitely recommend.

26 of 28 Guest Review

Guest Rating: 9.5
Jessika N.La Vergne, TN
Stayed on 04/30/2021
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 8
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Mi familia y yo la pasamos súper porq todo los niños se entretuvieron en esta cabaña muchas cosas para divertirse sin tener q salir de la cabaña muy bella ..

27 of 28 Guest Review

Guest Rating: 10
Jerhonda C.Hattiesburg, MI
Stayed on 03/16/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay!

28 of 28 Guest Review

Guest Rating: 9.6
Katina S.Elkton, KY
Stayed on 03/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin. It's just beautiful! The only issue is the WiFi was not working the whole stay. Someone was sent out during our stay from a complaint from the previous renter. But never got going during our stay. The descriptions of some of the bedrooms & bathrooms did not match the description of the cabin in the listing and could not see pictures cause it was new to them. But the description of a bedroom on the second level said it had 1 kind bed & 1 futon & it was a bunk bed. It said 2 bedrooms on the 3rd floor had jacuzzi tubs & all the bathrooms to the bedrooms had only showers. We was needing a tub for baby & a toddler. Was surprised to find out that the description was wrong & there was no tub in the cabin.

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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