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Black Bear Lodge Guest Reviews

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5 Bedroom, 3 Bath, Sleeps 14, Cabin Rental
with 3 level cabin, 4 king beds, 3 queen beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, theater room, resort pool, pool table, mountain view, non smoking
Overall Rating: 9.0 / 10

1 of 3 Guest Review

Guest Rating: 10
Jaime T.Syracuse, IN
Stayed on 06/30/2023
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay and appreciated all of the space. At the end of busy days everyone could spread out and have their space and rest. The company was more than accommodating as we didn't realize this was a "no pet" cabin, but because our dog is my husband's service animal, they made it work and respectfully acknowledged her necessity. The screened decks were also appreciated given the thick, wooded environment surrounding the cabin. This allowed the coveted coffee in the morning without bug interruptions!

2 of 3 Guest Review

Guest Rating: 9.1
Dexter C.Harrison, TN
Stayed on 06/06/2023
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 10

3 of 3 Guest Review

Guest Rating: 7.8
Autumn S.Advance, NC
Stayed on 04/06/2023
Booking: 8
Staff: 8
Cleanliness: 6
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Overall we enjoyed our stay but the cabin could use some TLC. Below are some pros and cons we experienced.
Clean sheets and bed coverings.
Plenty of towels.
The size was perfect.
Kitchen stocked with all the essentials.
Hot tub was large and fireplaces heated the whole cabin.
View was magnificent.

Broken light fixture in kitchen.
Light switches not working.
Toilet upstairs runs continuous if not jiggled.
Not all of the jetted tubs work.
Hot water heater is not large enough for home size. Only 1 person could bath at a time or water would go cold.
Cabin needs a deep clean, walls, floors, rugs, couches and maybe some fresh paint.
We hated the fact that cans were littered over the back balcony and front yard. Huge eye sore.

***A simple baby gate stored in closet for use would be useful for families*** We traveled with a two year old and the stairs were very scary.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

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Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

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