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Almost Heaven Guest Reviews

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2 Bedroom, 2 Bath, Sleeps 8, Cabin Rental
with 2 king beds, theater room, 3 covered decks, surround sound, jacuzzi in master suite, blu-ray dvd player, gas fireplace, wireless internet, 2 queen sofa sleepers, gas grill, resort pool, hot tub on deck, pool table, washer/dryer, game room, security system
Overall Rating: 9.5   /   10

1 of 69Guest Review

Guest Rating: 8.8
Stayed on 11/22/2016
Ratings:
Booking:9
Staff:9
Cleanliness:8
Check In:9
Value:8
Comfort:8
Check Out:9
Amenities:8
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We had a wonderful Thanksgiving with friends and family!! The only problem we had was with the gas grill. When we turned it on the gas had apparently been on already and we had a close call to a burning. Lost some arm hairs. Other then that we had a wonderful time and all want to come back again next year!!!

2 of 69Guest Review

Guest Rating: 10
Stayed on 11/18/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We really loved our stay in the cabin; it was perfect for us. The kids were entertained with the game room and the hot tub at night. There was plenty of sleeping room for our party of 7. Thank you for a great stay; we are looking forward to returning!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

3 of 69Guest Review

Guest Rating: 8.6
Stayed on 11/02/2016
Ratings:
Booking:9
Staff:9
Cleanliness:9
Check In:9
Value:9
Comfort:9
Check Out:10
Amenities:9
Location:6
Would Recommend Company:9
Would Recommend Property:7
Guest Comments:
The cabin was very clean. We checked in without any problems. Check out was very easy as well. The amenities were wonderful and as described. Very close to Pigeon forge and easy access. We will come back again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

4 of 69Guest Review

Guest Rating: 9.9
Stayed on 09/11/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Very excellent experience. Everything was exactly as pictured. There was some minor damages to the appliances, but not to the point where it prevented the use. We were very impressed with how clean the cabin was when we arrived and very pleased with our entire trip. We look forward to coming back next year!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

5 of 69Guest Review

Guest Rating: 8.2
Stayed on 08/26/2016
Ratings:
Booking:10
Staff:10
Cleanliness:5
Check In:10
Value:6
Comfort:8
Check Out:9
Amenities:7
Location:10
Would Recommend Company:9
Would Recommend Property:6
Guest Comments:
We picked this cabin for the amenities and the open floor plan. The cabin was beautiful but there was just quite a bit of wear on the chairs in the basement and the pool table. The refrigerator was missing the handle and the microwave was in pretty rough shape. Honestly those things didn't bother us as much as it was not very clean. I feel like the toilets and the showers were clean but the floors were pretty bad. We had to sweep the floor not long after we got there and the floors were sticky. Overall we liked the cabin but for what we paid we were pretty disappointed. I do very much recommend this company. I liked how easy the booking process and the check-in are.

6 of 69Guest Review

Guest Rating: 9.9
Stayed on 08/06/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Beautiful cabin, exactly as described. Had problem with smart tv in theater room connecting to wifi, but was handled promptly after reporting problem. Only thing we didn't like, was distance to pool and fact that you had to drive to it, you could not walk to it as stated. FYI, there is a huge japenese hornets nest in tree close to deck and one actually got in the cabin, would be good if it was removed.
Company Response:
Thank you for letting us know about your recent stay in Almost Heaven! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the issue with the hornets at the cabin. Your comments have been forwarded to maintenance to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

7 of 69Guest Review

Guest Rating: 8.7
Stayed on 07/25/2016
Ratings:
Booking:9
Staff:7
Cleanliness:10
Check In:9
Value:7
Comfort:9
Check Out:9
Amenities:9
Location:9
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
Wow wow wow what a cabin everything was perfect, clean and just right. My kids loved it and just spent wonderful and quality time together. Lots to do in the cabin and great views as well. Thank you
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

8 of 69Guest Review

Guest Rating: 9.3
Stayed on 06/30/2016
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:9
Comfort:9
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:8
Guest Comments:
We really enjoyed our stay here. Only complaint no wifi. Service guy came out first day checked big screen in theater room said needed box. Different service guy came out next day but he said same thing. We were looking forward to late night net flix movie in theater room. Also fridge having issues. Great time with our grandchildren playing pool and air hockey. Very convenient.
Company Response:
Thank you for taking the time to let us know about your recent stay in Almost Heaven! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the inconveniences you experienced with the WiFi and refrigerator to be addressed. Those have been forwarded to our maintenance department When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

9 of 69Guest Review

Guest Rating: 9.2
Stayed on 06/24/2016
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:8
Comfort:10
Check Out:9
Amenities:8
Location:10
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
It would be nice if rocking chairs were also in the front and the locking of the doors was made a little less complicated..... It would also be very helpful if a phone book was in every cabin .... I had to spend hours on the phone searching for local numbers this were the only downfalls about the trip
Company Response:
Thank you for all of your kind words! We here at cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

10 of 69Guest Review

Guest Rating: 9.6
Stayed on 05/30/2016
Ratings:
Booking:10
Staff:10
Cleanliness:9
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:7
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Enjoyed our stay overall. Great location. Had a few minor issues. Floors were not clean. Upstairs room fan and parts of stove did not work but were repaired by our second day there. Also, we could not connect to Wi-Fi and although addressed twice with service department this was never fixed.
Company Response:
Thank you for taking the time to let us know about your recent stay in Almost Heaven. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced while vacationing in the Smokies. Your comments have been forwarded to our housekeeping and maintenance department to ensure they will be corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

11 of 69Guest Review

Guest Rating: 9.2
Stayed on 05/04/2016
Ratings:
Booking:9
Staff:9
Cleanliness:9
Check In:9
Value:9
Comfort:9
Check Out:10
Amenities:9
Location:10
Would Recommend Company:9
Would Recommend Property:9

12 of 69Guest Review

Guest Rating: 9.0
Stayed on 04/22/2016
Ratings:
Booking:9
Staff:9
Cleanliness:9
Check In:9
Value:9
Comfort:9
Check Out:8
Amenities:9
Location:9
Would Recommend Company:10
Would Recommend Property:9

13 of 69Guest Review

Guest Rating: 9.3
Stayed on 04/06/2016
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:8
Comfort:8
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Great location

14 of 69Guest Review

Guest Rating: 9.1
Stayed on 03/13/2016
Ratings:
Booking:10
Staff:8
Cleanliness:8
Check In:10
Value:7
Comfort:10
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:9
Guest Comments:
Nice cabin. Good location for Pigeon Forge. The beds were very comfortable, couldn't have been better. Everything was as advertised. There should be some basic instructions for the large TV and sound system. I am pretty good with this stuff and it took me a while to figure out the TV. I never got all the speakers working. All in all, a good property. I would stay there again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

15 of 69Guest Review

Guest Rating: 9.6
Stayed on 12/20/2015
Ratings:
Booking:10
Staff:6
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We thoroughly enjoyed our stay at Almost Heaven. We are likely to return again. The kitchen was very well stocked with cooking amenities. The cabin is beatiful and was decorated for the Christmas holiday. The express check-in and check-out were very easy and convenient. Thank you for a wonderful getaway!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

16 of 69Guest Review

Guest Rating: 8.4
Stayed on 11/21/2015
Ratings:
Booking:10
Staff:10
Cleanliness:6
Check In:10
Value:6
Comfort:8
Check Out:10
Amenities:7
Location:9
Would Recommend Company:10
Would Recommend Property:6
Guest Comments:
I want to first start by saying that my kids loved the place. They are already talking about bringing their kids to Almost Heaven. However...
My wife and I had a little less than "heavenly" experience. Overall, I will say it was decent, but not for the price we paid. For starters, the toilet in the master bathroom smelled like urine during the entire time of our stay. We even had to close the bathroom doors at night so we wouldn't smell it in the bedroom. Next, the gas fireplace upstairs didn't work. We even had 2 maintenance guys come out to fix it and they were unable to before we left Pigeon Forge. That would have been a nice benefit since you're freezing when you get out of the hot tub in November. Next, the surround sound for the 85 inch TV downstairs didn't work and there was no remote to turn the TV on. You had to use the buttons on the side of the TV to turn it on and also use the volume buttons on the side of the TV to control the volume. Also, you have to use the Input button on the TV to get it to HDMI1 so the cable would come on. Since college football was in full swing, surround sound would have been nice to have. The maintenance guys who came out said the surround sound wasn't working and they took the sound bar out from under the TV and took it with them. Also, the air hockey paddles were broken, but the maintenance guys brought new ones. There was also a torn screen on the back porch near the hot tub. Not a big deal, but you would like to place to look nice given the price you pay. Oh, and if you want privacy, forget it. These cabins are so close together, you can barely walk between them. I guess I was hoping for a more secluded vacation. It was my first time in a cabin. Chalk it up to a rookie mistake.

Now, if you can get past that, we loved it :)

17 of 69Guest Review

Guest Rating: 9.3
Stayed on 10/18/2015
Ratings:
Booking:10
Staff:10
Cleanliness:6
Check In:10
Value:8
Comfort:8
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Almost Heaven is a really nice cabin in all respects. Renters will not be disappointed with their selection. However, a couple of things should be addressed for the best possible retreat.

6 nights were great sleeping. The 7th was not so good. Cars were coming and going at all hours of the night; it's not the cars that were disturbing, it was the headlights of those cars coming right through the bedroom mini blinds. If these were replaces with room-darkening blinds or curtains, the problem would be solved.

The main tv remote was missing. I reported it so I would not be held liable for it. None of the 4 of us could get the tv sets to switch to dvd so we just used the big one for our movies. An instruction sheet would solve this problem too.

The resident raccoon is well trained to access the outdoor trash storage units!

Thanks for a good time.
Company Response:
I am so happy to hear that you enjoyed your stay in Almost Heaven! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for all of your suggestions as well. We are always looking for ways to improve our guest's experience with us. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

18 of 69Guest Review

Guest Rating: 9.1
Stayed on 08/16/2015
Ratings:
Booking:10
Staff:10
Cleanliness:7
Check In:10
Value:7
Comfort:9
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:8
Guest Comments:
Overall this is a nice cabin in a great location! Close to everything in Pigeon Forge but also not far away from Gatlingburg. It is in a "cabin community" surrounded by other cabins. So if you are looking for seclusion, this is not it. It was nice that it was close to town and on all paved roads!
Other pros: nice rec room! Cool air hockey, pool table, and arcade machine! Great hot tub! Huge tv with 4 movie theatre seats. We didn't use the pool but it looked nice. Two big bedrooms with king beds! Again, overall generally nice cabin. Great customer service!
Cons: floors REALLY need a good cleaning! Wear old socks!!! Our socks were so dirty we threw some of them out. Had to call maintenance b/c cable was having issues in main room (people were really nice!). Never could get DVD player upstairs to work. Bed on main floor was so creeky every time you move that it was hard to sleep. For the fee you pay for "cleaning" it should be kept up better. Food was stuck on countertops in kitchen upon arrival.
All in all, we probably wouldn't stay at Almost Heaven again but would DEFINITELY stay with Cabins USA. Thanks!!

19 of 69Guest Review

Guest Rating: 9.4
Stayed on 08/09/2015
Ratings:
Booking:10
Staff:9
Cleanliness:10
Check In:10
Value:9
Comfort:9
Check Out:9
Amenities:8
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Loved the cabin, was very comfortable and relaxing. Jacuzzi did not work, but didn't try to use it until last night. Overall we really enjoyed our stay and would rent from you again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Almost Heaven. I apologize that you jacuzzi was not working. Maintenance has been notified and will be working to correct that issue. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

20 of 69Guest Review

Guest Rating: 8.7
Stayed on 08/01/2015
Ratings:
Booking:10
Staff:8
Cleanliness:8
Check In:10
Value:7
Comfort:9
Check Out:10
Amenities:10
Location:7
Would Recommend Company:8
Would Recommend Property:9
Guest Comments:
Great cabin. The kids loved the theatre room, pool table and air hockey. I personally loved the hot tub on the deck. Really liked the high ceilings and windows. Bedrooms were spacious and the beds were very comfortable. Would have been nice to know that the amenities included an iron and blow dryer so I would not have brought mine and I even called to confirm that none were in the cabin and was told that was correct. Having designated parking spots would have been nice since you are next to a cabin that has 7 bedrooms and they tended to take up the parking spots and make their own. Not to mention the other cabin next to you that has two parking spots so close that they would need to back out in front of your cabin just to get out of their spots, so the parking could be an issue especially if you have more that one vehicle at the cabin and the other cabins near you are occupied. I would suggest a draining board for drying the dishes that don't go in the dishwasher and to have the refrigerator handle fixed since it was missing. No big complaints and over all a very nice cabin and I would rent it again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Almost Heaven! We here at Cabins USA work hard to make sure that each of our guests have the same wonderful time you experienced you did while vacationing in the Smokies. Thank you for all of your suggestions. Those have been forwarded on to our owner liaisons and they will be speaking with the owner of the cabin to see if those would be a possibility. Thank you again for your review and we look forward to having you as our guest again soon!

21 of 69Guest Review

Guest Rating: 9.3
Stayed on 07/19/2015
Ratings:
Booking:10
Staff:6
Cleanliness:6
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Everything was good with the property, beds made,bathrooms clean, but the floors in the kitchen had something sticky on them and we mopped to clean the stickiness up to keep from tracking the upstairs. The decks should have been swept or blown off because we found cigarette butts on the main deck and ashes from them on the basement deck.
This did not deter us from wanting to stay at Almost Heaven again. I just feel the cleaning staff could have prepared the cabin better. I have used Cabins USA since I started coming to Piegon Forge and will continue.
Maybe a suggestion and this might be occurring already, but have someone from upper management walk through the Cabins to verify the cleanliness for the next customers.

22 of 69Guest Review

Guest Rating: 9.5
Stayed on 06/11/2015
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:8
Check Out:10
Amenities:10
Location:8
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
My family and I spent several days in this cabin and loved it. The younger kids liked the "theater" and the older ones enjoyed the hot tub and pool table. All of them enjoyed the pool which was located nearby. My only complaint is the mattress was not the most comfortable, but it was not so bad it ruined the trip. The location is great for enjoying all the sights around and still not having to drive a lot to get there. The area was quiet with beautiful views. We all enjoyed the rockers and outside table and grill. I have used several places in the area to book cabins but Cabins USA is by far the best! I have used them for the past couple of years and always have gotten good service and love the fact they are so helpful when trying to find just the right cabin. Lindsey was awesome, even when I had to change my reservation. We will be back and will definitely use Cabins USA again!
Company Response:
Thank you so much for your kind review! Our staff works hard to make sure that each of our guests has the same great stay that you did. Please feel free to contact one of our reservationists when you're ready to make your reservation. They are always more than happy to help our guests find the perfect cabin. Thank you again for your review and we look forward to having you as our guest again!

23 of 69Guest Review

Guest Rating: 10
Stayed on 04/12/2015
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
I only have 2 minor complaints: 1) The bedspread in the upstairs bedroom smelled like it hadn't been cleaned in a while; 2) Apparently the person who rented it before us unhooked a cord on the gameroom tv. We called the office and someone was there to fix it within a half hour! Awesome!! Suggestion: It would be good to be sure the tvs are working before the next renter comes in.
Otherwise we LOVED the cabin. It was the second time we've stayed in 'Almost Heaven' and will certainly request it again!!
I love Cabins USA!!!
Company Response:
Thank you for choosing Cabins USA. We are delighted that you enjoyed your stay with us. We apologize for any issues you encountered during your stay. We greatly appreciate your feedback, and we look forward to hearing from you again very soon!

24 of 69Guest Review

Guest Rating: 8.4
Stayed on 04/11/2015
Ratings:
Booking:10
Staff:10
Cleanliness:7
Check In:10
Value:6
Comfort:8
Check Out:10
Amenities:7
Location:8
Would Recommend Company:10
Would Recommend Property:6
Guest Comments:
Company was wonderful. It was a little bothersome that the fees ended up being more than the rental itself. But it was what we needed seeing as we were only able to stay one night. The hot tub did not get very hot but I'm sure its programmed that way. Our cabin was difficult to find as the sign was very little. And there was a dead animal so when you were on the back porch it smelt bad but this isnt something the company can help. Great company. Pleasant service. Definitely will use this company again.

25 of 69Guest Review

Guest Rating: 9.5
Stayed on 04/03/2015
Ratings:
Booking:9
Staff:10
Cleanliness:9
Check In:10
Value:8
Comfort:10
Check Out:10
Amenities:10
Location:8
Would Recommend Company:10
Would Recommend Property:10

26 of 69Guest Review

Guest Rating: 9.5
Stayed on 03/29/2015
Ratings:
Booking:10
Staff:9
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:9
Would Recommend Company:9
Would Recommend Property:8

27 of 69Guest Review

Guest Rating: 10
Stayed on 01/30/2015
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Our party of 4 adults and and 3 children fit comfortably in this cabin. Roomy for a 2 bedroom. The Rec room is great fun with an air hockey and pool table... The in home theater was perfect for Super Bowl weekend!

28 of 69Guest Review

Guest Rating: 9.7
Stayed on 01/04/2015
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:7
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We went for a family vacation right after Christmas. We had a great time. We will return with and with out the kids. I think we will try summer next time for all the outdoor stuff they have in town.

29 of 69Guest Review

Guest Rating: 9.3
Stayed on 12/20/2014
Ratings:
Booking:10
Staff:9
Cleanliness:10
Check In:10
Value:7
Comfort:8
Check Out:10
Amenities:10
Location:9
Would Recommend Company:10
Would Recommend Property:9
Guest Comments:
This is a great place to stay when you visit the Smoky Mountains!! The theater room doubles as a game room it's a great place to have some fun with the whole family.. The hot tub on the covered deck is a great place to relax after a long day.

30 of 69Guest Review

Guest Rating: 10
Stayed on 12/04/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
The original property was not what I expected to find. I was a late checkin so I went to the office the next morning to see what we could do. The office staff was good to work with to help find this cabin as there were some maintenance issues with original booking. I was happy with this process.
Company Response:
Thank you for your review. We are glad that you did enjoy your stay with us. We apologize for any inconvenience you may have encountered with us. Cabins USA strives to offer the best customer service and insure all our guest leave satisfied with their stay with us. We hope that we will hear from you again soon.

31 of 69Guest Review

Guest Rating: 10
Stayed on 11/30/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10

32 of 69Guest Review

Guest Rating: 10
Stayed on 11/08/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
My wife and I come down and stay in this cabin every year for quit a while now . The improvements were outstanding !!!! We can't wait to come back . The only suggestion I would make is a detailed list at every T.V. explaining how the remotes work and how to switch them from TV to DVD and back again . We had to have a maintenance person come out and try the remotes . He couldn't even get them to function properly . Some of us old folks need some help with these things . Take care of that and there would be absolutely nothing negative about the Almost Heaven experience . Thanks guys !!
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at Almost Heaven. We appreciate your feedback and your business with us. We look forward to hearing from you again soon. Do not forget about our return guest discount.

33 of 69Guest Review

Guest Rating: 8.8
Stayed on 10/23/2014
Ratings:
Booking:10
Staff:6
Cleanliness:9
Check In:7
Value:8
Comfort:8
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We had a great time and the cabin was nice. However, we unfortunately missed out on the first night of our stay because of the sudden death of a dear friend. Being that this was unexpected and completely out of our control, I was disappointed that CabinsUSA did not offer any grace with the loss of our first nights stay or even offer a discount for a return visit. Not only that, but I called 2 days before we were originally scheduled to arrive and explained our situation, why we would be late arriving and when we would arrive, and I got 3 calls from CabinsUSA about why we had not paid our balance and when we could come by to take care of that. One of those calls was a couple hours before the funeral. It seems the info I called in a couple of days earlier could have been documented so that those unnecessary calls at such a sensitive time could have been avoided.

34 of 69Guest Review

Guest Rating: 9.6
Stayed on 10/02/2014
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:10
Comfort:8
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
love this cabin! It is our home away from home! Looking forward to our next stay!

35 of 69Guest Review

Guest Rating: 10
Stayed on 10/09/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
very nice cabin, very clean, decorated well, not too over the top with bear stuff like ones we have been to in past. We enjoyed it very much. Only issues were slow draining tubs and sinks and the video table games didn't work.
Company Response:
Thank you for your review. We apologize for any inconvenience you may have experienced. We will insure that the issues you mentioned are passed down to our maintenance team who will insure these issues are addressed immediately. We hope that we will hear from you again soon.

36 of 69Guest Review

Guest Rating: 9.9
Stayed on 09/22/2014
Ratings:
Booking:10
Staff:10
Cleanliness:9
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We stayed at Almost Heaven and we loved it!!! We have used Cabins USA for the last few years when we go to Pigeon Forge. I love that they are always friendly and very helpful when I call. Love their cabins and they are the only company that we recommend!!! Hope to come back next year!!

37 of 69Guest Review

Guest Rating: 10
Stayed on 09/08/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
First time renting a cabin..we lived it..will do again for certain!!

38 of 69Guest Review

Guest Rating: 9.7
Stayed on 08/22/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:7
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Cabin was comfy and clean nice location quiet .Did find the antenna on the radio was broke
Company Response:
Thank you for your review. We are glad that you enjoyed your stay with us at Almost Heaven. We appreciate your feedback on your stay with us. We will make sure maintenance addresses the radio antenna immediately. We hope we see you again soon for your next Smoky Mountain getaway.

39 of 69Guest Review

Guest Rating: 9.4
Stayed on 08/02/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:8
Value:10
Comfort:10
Check Out:9
Amenities:10
Location:8
Would Recommend Company:9
Would Recommend Property:9

40 of 69Guest Review

Guest Rating: 9.8
Stayed on 07/14/2014
Ratings:
Booking:10
Staff:9
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
The cabin was very clean, spacious, and beautiful!! Our family had a great time and I would highly recommend this cabin!!

41 of 69Guest Review

Guest Rating: 8.5
Stayed on 07/06/2014
Ratings:
Booking:8
Staff:10
Cleanliness:7
Check In:8
Value:8
Comfort:10
Check Out:6
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:7
Guest Comments:
we had a great stay and great place to take the kids
owner really had them in mind loved it

Please do check on grill on the deck think you may have a leak in gas line could smell gas at times when we were out back just for safety

other than that we LOVED IT
Company Response:
Thank you for your review. We are delighted you had a great time with us. We appreciate all your feedback on your stay. The grill has been checked by maintenance, and we found no gas leaks. We hope that we hear from you again soon. Do not forget about our return guest discount.

42 of 69Guest Review

Guest Rating: 10
Stayed on 06/20/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Have stayed in this cabin before, we love it, and it is really close to town.

43 of 69Guest Review

Guest Rating: 8.3
Stayed on 06/03/2014
Ratings:
Booking:9
Staff:9
Cleanliness:4
Check In:9
Value:8
Comfort:8
Check Out:9
Amenities:8
Location:10
Would Recommend Company:9
Would Recommend Property:8
Guest Comments:
The cabin itself was very nice and close to the strip. The BED was extremely comfortable. The HOT TUB had good jets and was larger than most. The MOVIE ROOM and movie selection was very, very nice. If you had more than one couple staying in the cabin there might be problems with some wanting to watch a movie and others wanting to play games as they all share the same room. Absolutely loved the extra hooks to hang towels and things on in the bedrooms and bathrooms. We love renting from Cabins USA but I have found cleaning crews are not always the best. sorry but you also need to know that!! Crumbs were all over the air hockey table and some type of food was left in the drain under the strainer basket, which smelled bad.

44 of 69Guest Review

Guest Rating: 10
Stayed on 05/30/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Over the past 30 years I have visited the SMOKIES approximately 3-4 times a year. During that time I have stayed at many diffrent locations. Our stay at ALMOST HEAVEN was the best yet and we intend to stay there every time we visit the SMOKIES if it is available. This time we brought our Grandsons with us and they are still talking about the cabin and making plans to return as well. THANK YOU Jim Wilson Grand Rivers Ky

45 of 69Guest Review

Guest Rating: 9.9
Stayed on 05/11/2014
Ratings:
Booking:10
Staff:10
Cleanliness:9
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
3rd time staying at this cabin, 5th time in Arrowhead, 9th time using Cabins USA. Very satisfied with everything about all 3. My only problem is y'all need to invent a time machine for time to slow down while we are there. That 7 days always goes faster than my work 7 days. Can't wait to see y'all next year.

46 of 69Guest Review

Guest Rating: 10
Stayed on 05/09/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Fantastic company and sweet staff! Will definitely use Cabins USA for all our vacations to the Great Smokey Mountains!! Cabins are very clean and just s described!

47 of 69Guest Review

Guest Rating: 10
Stayed on 05/05/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
There was not room to shoot pool on the north and south side of pool table because of the closeness of the wall and window on the south side and the theater seats on the north side were to close, other than that everything was okay. We enjoyed our stay.
Company Response:
Thank you for choosing Cabins USA. We are glad that you enjoyed your stay with us at Almost Heaven. We will look into the layout of the theater room/game room. We hope that we will be hearing from you again soon.

48 of 69Guest Review

Guest Rating: 9.7
Stayed on 04/10/2014
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:9
Would Recommend Property:8
Guest Comments:
Cabin was great!! The only problem we had was the directions to get to cabin was confusing. We kept looking for second rd to left, NO second rd to left, just drive which appeared to be to the other cabins. This cabin is kinda hid behind the others.
Company Response:
Thank you for your review. We appreciate your feedback. We are delighted that you loved Almost Heaven. We apologize for the inconvenience of the directions. The second left is the access point to get to the cabin, but we will look into making the directions clearer and easier to read. We hope to hear from you again soon.

49 of 69Guest Review

Guest Rating: 8.8
Stayed on 01/07/2014
Ratings:
Booking:7
Staff:10
Cleanliness:10
Check In:5
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:5
Would Recommend Property:10
Guest Comments:
Because law of my country of origin, payment in foreign currency should be made with a credit card at a point so that evidence of the presence of the card in the site leave payment, this means that you can not make payments Internet, which is the fashion collection by you of the remaining differential. This for me was a big deal, so tourists from my country will not be able to stay in their cabin, unless this is corrected.

50 of 69Guest Review

Guest Rating: 9.5
Stayed on 12/29/2013
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:9
Comfort:10
Check Out:10
Amenities:9
Location:8
Would Recommend Company:9
Would Recommend Property:9

51 of 69Guest Review

Guest Rating: 8.0
Stayed on 11/23/2013
Ratings:
Booking:10
Staff:7
Cleanliness:10
Check In:4
Value:7
Comfort:3
Check Out:10
Amenities:10
Location:10
Would Recommend Company:7
Would Recommend Property:10
Guest Comments:
We stayed in Almost Heaven cabin which was wonderful except the lower level(second bedroom and play area) was so cold at night. We ended up sleeping on sofa bed for the rest of our stay. The sofa bed was not at all comfortable. We did inform the staff about the cold temperature and was informed to open the vents.....there were none.

Secondly, when we checked in, the staff did not give the cabin number, they instead gave the map which resulted in confusion and our inability to find the cabin. After 20 minutes of frustration/scary experience on the hill, we called the front office then they gave the cabin number. We used GPS to locate our cabin.

If the cabin owner takes care of above two issues...I think people will really enjoy more during winter time!

52 of 69Guest Review

Guest Rating: 8.7
Stayed on 11/17/2013
Ratings:
Booking:10
Staff:8
Cleanliness:8
Check In:10
Value:8
Comfort:8
Check Out:10
Amenities:8
Location:9
Would Recommend Company:9
Would Recommend Property:8
Guest Comments:
Almost Heaven lived up to it's name in location, view and amenities. The only problem I found was every evening I had to kill roaches, not in the kitchen but in both bathrooms. It is a lovely cabin and we were greeted with a festive 8-foot Christmas tree and lovely door wreath as well as other Christmas decorations which put us in the Christmas spirit!! A very nice touch!! Although not used, the hot tub was lovely and inviting!! Years passed we had always stayed in Wears Valley which we have also loved, but this put us so close to the parkway without forfeiting our privacy and semi-seclusion feel!! Experienced a wonderful, tranquil feeling while here and would recommend this cabin highly!!

53 of 69Guest Review

Guest Rating: 9.5
Stayed on 10/21/2013
Ratings:
Booking:10
Staff:9
Cleanliness:10
Check In:10
Value:8
Comfort:9
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
THE ONLY THING WAS MISSING ; FACIAL TISSUE, AND HAND LIQUID SOAP,THOSE ITEMS ARE VERY IMPORTANT IN A HOTEL OR ANY GEST RESORT.

54 of 69Guest Review

Guest Rating: 9.2
Stayed on 10/16/2013
Ratings:
Booking:9
Staff:9
Cleanliness:10
Check In:9
Value:7
Comfort:9
Check Out:10
Amenities:9
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Almost Heaven is a small cabin located near Pigeon Forge. It takes less then 5 min to be on the Parkway from the cabin. The road to the cabin is very steep and would be difficult to travel in bad weather. The cabin is absolutely beautiful, well finished and very clean. All the things one would expect to have in a first class cabin are present, from the hot tubs to the game machines. This is a two bedroom cabin with each bedroom in different floors with separate bathrooms, making this cabin a great place for two couples. The cabin is not set up for a family with young children or teens. Would I recommend the cabin, absolutely.

55 of 69Guest Review

Guest Rating: 8.5
Stayed on 05/12/2013
Ratings:
Booking:9
Staff:8
Cleanliness:7
Check In:9
Value:7
Comfort:8
Check Out:9
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:8

56 of 69Guest Review

Guest Rating: 8.5
Stayed on 03/03/2013
Ratings:
Booking:7
Staff:10
Cleanliness:10
Check In:1
Value:10
Comfort:8
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We have stayed here three times! We love the cabin! The kids love the game room! The only problem we had was having to wait until 4 to check in!

57 of 69Guest Review

Guest Rating: 8.8
Stayed on 11/10/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:7
Comfort:9
Check Out:10
Amenities:3
Location:10
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
We have been staying at Almost Heavan many years now and we love it . This time there where a couple issues . The hot tub jets where not functioning properly . Only 1/3 of them worked . That hot tub is a big one for us so we hope its taken care of next year . You guys need to put some curtains up on the big window downstairs . Feels kinda creepy down there at night without being able to close the curtains . The televisions need an upgrade . Screaming for flatscreens . The DVD VCR combo in the living room needs an upgrade as well . Does anyone use VHS anymore ? We'll see ya next year !

58 of 69Guest Review

Guest Rating: 9.6
Stayed on 08/25/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:8
Check Out:10
Amenities:10
Location:8
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Everything was great except for finding the cabin. It's the only cabin in the area that does not have a sign next to the steps so people can see it.

59 of 69Guest Review

Guest Rating: 9.3
Stayed on 08/23/2012
Ratings:
Booking:10
Staff:8
Cleanliness:10
Check In:10
Value:8
Comfort:8
Check Out:10
Amenities:10
Location:8
Would Recommend Company:10
Would Recommend Property:10

60 of 69Guest Review

Guest Rating: 10
Stayed on 05/07/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
THis was one of the best experiences that we have ever had in a cabin. Our 5 year old granddaughter had the best time with her grandfather and the air hockey game. When we come back I hope to be able to rent this cabin again. After a bad start with the other cabin this one was the best way to end our vacation.

61 of 69Guest Review

Guest Rating: 10
Stayed on 03/18/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We very much enjoyed our stay in your cabin, it was great fun enjoying Pigeon Forge and all the surrounding things to do with our daughter and son in law, and grand kids. We had a lot of room in cabin which was very nicely done .We appreciate all Cabins USA did to make our stay a week to remember .May God bless you all.

62 of 69Guest Review

Guest Rating: 9.5
Stayed on 04/05/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:4
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
ME AND MY FAMILY LOVED THE CABIN,NOT TO WILD ABOUT LOCATION BUT IT WAS STILL NICE. LOVE COMING AND WILL BE BACK NEXT YEAR, WE LIKE GETTING A DIFFERENT CABIN EVERY YEAR NEXT YEAR WILL BE OUR 8TH YEAR TO COME, USA CABINS IS THE EASIEST TO DEAL WITH AND CABINS OR ALWAYS CLEAN AND NICE.

63 of 69Guest Review

Guest Rating: 10
Stayed on 03/16/2012
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
we loved it!!! wish we could stay forever

64 of 69Guest Review

Guest Rating: 9.1
Stayed on 12/16/2011
Ratings:
Booking:10
Staff:6
Cleanliness:10
Check In:6
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:8
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We had an amazing time at Almost Heaven! This was my parents first trip to Pigeon Forge and it was most exceptional! I loved that I could book online at anytime! Our check-in was very unprofessional! I called in advance to warn the staff of my coming in and the lady at the front desk wasn't sure if I had a balance or if my cabin was ready and seemed very unfamiliar with the online system I was grateful that I arrived before my parents to deal with this because I know my Mother wold have become flustered. However, the checkout has to be the best set up i have ever encountered! I love that I am able to call and say we have left. The cabin in itself was phenomenal! We had a great time with the extra amenities and I am so glad I was able to take my parents up for our Christmas.

65 of 69Guest Review

Guest Rating: 8.9
Stayed on 11/28/2011
Ratings:
Booking:10
Staff:6
Cleanliness:10
Check In:6
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:6
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Only real problem was the fact that the directions to the cabin did not take you to the cabin. The second left you take once you get to the cabins should be marked with the cabin name. The only name that was on the sign was the one of the cabin beside Almost Heaven. We drove around for 30 mins trying to find the cabin. We called Cabins USA and told them we needed help. The lady that answered the phone said she was going to get maintenance to call us right back. We NEVER heard back from anyone. Luckily she was able to give us the cabin number which helped us to eventually find it.

"Almost Heaven" was just that. We really enjoyed our stay and now that we know where the cabin is, we may look at staying there again in the near future.

66 of 69Guest Review

Guest Rating: 10
Stayed on 11/06/2011
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Almost Heaven is Beautiful!!!! 11-06-11
We loved our stay at this cabin, Check-in and out was so quick and easy. Cabins USA are great to deal with very helpful if you need anything. Our remotes to the TV's were messed up, we called they sent Mike up to fix them in no time. He was so nice it was like we had known him forever. We had such a wonderful time here celebrating our 36th wedding anv. We were looking for a cabin that was special and had everything we wanted. I wish it would have had a dvd player in the bedroom and better pillows.
But this was no big deal. We took our own favorite pillows from home and if I had thought about it I would have taken my laptop or my portable dvd player and we could have watched it in the bedroom. Didn't make a difference would stay in this cabin again and again. We just loved it and we spent most of our time in the cabin. I would like to make a suggestion to the cabin owner, you might think about putting a bench or chair in the bedroom to lay some of our things on since the bedroom is so big and there is plenty of room for one. We highly recommend Cabins USA and Almost Heaven !!!! Thanks,Thanks, Thanks Cabin USA!!!! Hope to spend more anv. there!!! Jack and Cindy

67 of 69Guest Review

Guest Rating: 9.6
Stayed on 10/25/2011
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:8
Comfort:10
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We stayed the last week of October. The cabin was great and easy to get to. My only complaint would be, the sofa in the living area was really worn, the carpet needed replacing , only one of the t.v. controls worked and the dvdplayer nor vcr worked. It sounds like a lot of things, but, we loved the cabin and hope to go back next year. The location was great.

68 of 69Guest Review

Guest Rating: 10
Stayed on 09/28/2011
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We were really pleased with the cabin Almost Heaven. My husband and I have stayed in several cabins in Pigeon Forge and Gatlingburg and I think this is the nicest one we have stayed in. His brother and sister-in law had never stayed in a cabin before and they loved it.We all would definitely like to stay there again.

The Putman's

69 of 69Guest Review

Guest Rating: 9.8
Stayed on 09/08/2011
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:8
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
What a beautiful cabin. When you first drive up you think it may be a little small, but open the door, and it is beautiful. For 2 couples there was plenty of privacy. My only suggestion would be to add Wi-Fi. We would like to go back soon!
Company Response:
Thank you for choosing Cabins USA. We are very happy to hear that you had a wonderful vacation with us, and that you found Almost Heaven to be beautiful. We thank you for your suggestions, and we look forward to seeing you on your next visit to the Smokies.

Book This Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum















































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