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Cuddly Critters Guest Reviews

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4 Bedroom, 4 Bath, Sleeps 12, Cabin Rental
with 3 level cabin, 2 king beds, 4 queen beds, 1 full bed, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jetted tub, pool table, resort view, non smoking, washer/dryer, christmas decorated
Overall Rating: 9.4 / 10

1 of 123 Guest Review

Guest Rating: 8.2
James A.Bluefield, WV
Stayed on 12/05/2024
Ratings:
Booking: 9
Staff: 8
Cleanliness: 7
Check In: 8
Value: 9
Comfort: 8
Check Out: 8
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

2 of 123 Guest Review

Guest Rating: 9.7
Johna B.Chillicothe, OH
Stayed on 10/21/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7

3 of 123 Guest Review

Guest Rating: 9.4
Cathy M.Greencastle, IN
Stayed on 09/25/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Issue with grill, was mostly resolved by maintenance! They were prompt and got the grill operational for us to use it! Challenge to enter cabin the first time, given wrong code but after trying 3 different codes we were able to enter with the help of customer assistance on my phone!

4 of 123 Guest Review

Guest Rating: 10
Falecia T.Frankfort, KY
Stayed on 08/30/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

5 of 123 Guest Review

Guest Rating: 10
Catherine S.Ellenboro, NC
Stayed on 08/21/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was awesome! Perfect location. Beautiful property. Well definitely book again! Thank you!

6 of 123 Guest Review

Guest Rating: 9.5
Christina S.Kerhonkson, NY
Stayed on 08/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

7 of 123 Guest Review

Guest Rating: 9.1
Cindy K.Chesapeake, VA
Stayed on 07/28/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
I felt like cabin needs updates ,I called for some issues and they were taken care of within 24 hours.I continue to do business with Cabins USA because good customer service

8 of 123 Guest Review

Guest Rating: 8.8
Rhia R.Lombard, IL
Stayed on 08/04/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
This is our third time staying with Cabins USA and the staff is wonderful. The customer service personnel were polite and helped deal with our parking issue and key lock issue. We had some trouble with the key code but maintenance came by in the evening to fix the issue. The cabin was a nice size for our group. However, the sofa cushions on the first floor felt wet. We threw one of the bed spreads on it so we could sit on it and the hot tub seats felt slimy. Otherwise, we had another great stay with Cabins USA. A few suggestions if possible is to update the older looking sofas on the first and second floor along with the throw pillows and the area rug.

9 of 123 Guest Review

Guest Rating: 8.3
Sarah B.Cromwell, KY
Stayed on 07/06/2024
Ratings:
Booking: 10
Staff: 5
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Overall we loved the cabin. The location was amazing and the cabin was super nice! The only downfall was 2 people in our group have trouble with stairs and we didn't realize the main level with the kitchen would be up a flight of stairs, that's the only reason we wouldn't pick this exact cabin again but it was a great cabin overall!

10 of 123 Guest Review

Guest Rating: 8.9
Ashleigh D.Kenner, LA
Stayed on 05/25/2024
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Great location- very close to the main strip, Dollywood and Cal Ripken Experience! Not too high into the mountain, which we were very happy about!

The cabin itself was great, very spacious for a family of 8 to enjoy, everyone had their own space. The layout was a little odd with the main living room and kitchen being on the 2nd floor, so bringing in groceries etc was a bit of a pain! There is no pantry area to store groceries, so we had everything sitting on the counter or kitchen table all week (which drove me crazy!)

Overall experience was great, no negative reviews to give and would definitely recommend this cabin!

11 of 123 Guest Review

Guest Rating: 9.7
Deandria H.Pacolet, SC
Stayed on 03/13/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice cabin. The only issue with it was that out back, where the hot tub is, there were fake eyelashes on the railing and beer cans and clothing that were on the ground. Other than that, it was great!

12 of 123 Guest Review

Guest Rating: 10
Kenyatta S.Clinton, TN
Stayed on 03/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great time with my wife and kids at the cabin USA I'm booking again soon. Only cabin company I use

13 of 123 Guest Review

Guest Rating: 8.2
Debbie U.Charleston, SC
Stayed on 01/13/2024
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The two bottom bedrooms had little to no heat. Minimal kitchen items. The location was very good. Our group was all older adults. Having to go up two flights of stairs whenever we went out was not the best for us as the main living area, kitchen and two bedrooms were upstairs.

14 of 123 Guest Review

Guest Rating: 9.4
Frank B.Marerro, LA
Stayed on 12/23/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing that concern me was the BBQ Grill... It didn't work, the equipment seem old and it was not clean.. Top of the grill was shutting properly. Other then that everything else was good...

15 of 123 Guest Review

Guest Rating: 8.8
Tracy S.Marion, VA
Stayed on 12/07/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

16 of 123 Guest Review

Guest Rating: 7.5
Jessica B.Indian Trail, NC
Stayed on 11/16/2023
Ratings:
Booking: 10
Staff: 5
Cleanliness: 8
Check In: 10
Value: 5
Comfort: 7
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
House size was perfect for our family.
But a lot of things were broken or missing.
Grill was dirty, broken lid. Pool table wobbly & pool sticks broken. 3rd floor tub drain broken. No salt & pepper (simple kitchen necessities) living room rug is gross & sheds on EVERYTHING.
Location was convenient enough for attractions

Overall good visit & not major problems or concerns. Just giving the niddy griddy details or problems with cabin. Price seemed a little high for 3 nights only considering.

17 of 123 Guest Review

Guest Rating: 8.9
Roscoe M.Culloden, GA
Stayed on 10/08/2023
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
ENJOYED WITH THE FAMILY ONLY MINOR THINGS WASHER WOULDNT SPIN AND IRON DIDNT WORY PROPERLY AND THEY WAS STILL CLEANING WAY AFTER 4PM, BUT CABIN WAS NICE AND HAD PLENTY OF ROOM WOULD LOVE TO RENT AGAIN NICE SHORT DRIVE FROM PARKWAY,THANKS AGAIN ROSCOE MILLER THOMASTON GA

18 of 123 Guest Review

Guest Rating: 10
Tim B.Cadiz, KY
Stayed on 06/12/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

19 of 123 Guest Review

Guest Rating: 10
Tanya C.Evarts, KY
Stayed on 05/19/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

20 of 123 Guest Review

Guest Rating: 10
Kiara B.Prospect, VA
Stayed on 04/06/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

21 of 123 Guest Review

Guest Rating: 9.7
Krissy M.Attalla, AL
Stayed on 01/11/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Quiet little location even though cabins are all around. Minutes from parkway. Plenty of space for 9 people. Only issue was the main area (living room, kitchen) was on 2nd floor. Wish we could have walked in front door to the main floor. Comfortable seating area. Would book again!

22 of 123 Guest Review

Guest Rating: 9.9
Patricia J.Bessemer, AL
Stayed on 11/23/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

23 of 123 Guest Review

Guest Rating: 9.5
Cynthia H.Marietta, OH
Stayed on 10/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

24 of 123 Guest Review

Guest Rating: 9.3
Carl E.Walterboro, SC
Stayed on 08/14/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Pool table was in bad shape felt and rails horrible, sticks broken had to call to get a couple sticks, air condition in top room wouldnt go below 69 degrees and seemed the lower unit struggled to keep cabin comfortable, very few pots, glasses, pans, and cooking spoons were in bad shape, televisions were mostly spanish shows, but we made the best of our vacation we have used Cabins USA for 20 years and feel we should have been a valued customer with a price reduction, we will be back next year, so all in all it was enjoyable!


Sincerly Carl Ellis

25 of 123 Guest Review

Guest Rating: 9.5
Angela R.Lindale, TX
Stayed on 07/12/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
I would've given this property all 10s except we booked two cabins beside each other and though this one was great, the other had roach/water bug problems.

26 of 123 Guest Review

Guest Rating: 8.8
Ashley W.Marion, NC
Stayed on 07/07/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
It was a beautiful cabin and had plenty of space for my children to spread out to do their own things. However, it did not have enough cooking utensils and only had one fork in the whole kitchen. Also, one of the sides of the grill does not work so had to light it myself. It was a relaxing spot but could of used a little bit more activities for the kids to do beside the pool.

27 of 123 Guest Review

Guest Rating: 9.6
Rhonda W.Chapel Hill, TN
Stayed on 11/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

28 of 123 Guest Review

Guest Rating: 9.4
Kayla M.Walterboro, SC
Stayed on 09/02/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 3
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

29 of 123 Guest Review

Guest Rating: 9.6
Helen M.Bishopville, SC
Stayed on 08/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoy our stay!??

30 of 123 Guest Review

Guest Rating: 10
Jan V.Lamar, MO
Stayed on 06/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay! The pool table was a hit! Wi-fi was a little challenging. Any time I called, the staff was polite, helpful and professional. Our location was very convenient to the Parkway! We didn't use the hot tub or pool. . . Too many things to see and do in a place we had never been! I would recommend CabinsUSA to friends and family!

31 of 123 Guest Review

Guest Rating: 8.8
Gloria T.Olive Hill, KY
Stayed on 06/21/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Had an issue with a water leak, but they were very prompt about taking care of the issue. Cabin was nice, needs some minor upgrades. Location was great!!

32 of 123 Guest Review

Guest Rating: 9.0
Josh M.East Peoria, IL
Stayed on 06/13/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The internet was horrendous. We kept getting disconnected and even when it was connected we could barely do anything.

Also for the check in, I do not feel comfortable with the fact you scan and save copies of my credit card. I will be getting it replaced with a new card.

33 of 123 Guest Review

Guest Rating: 9.3
Lori E.Henderson, KY
Stayed on 04/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Cabins are a little close.

34 of 123 Guest Review

Guest Rating: 9.8
Caridad C.Miami, FL
Stayed on 03/28/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

35 of 123 Guest Review

Guest Rating: 9.7
Nancy S.Dayton, OH
Stayed on 03/19/2021
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was wonderful, the cabin has everything you could want. Would rent again, clean and great location , this was a five lady get away we had a great timr

36 of 123 Guest Review

Guest Rating: 10
Billy W.Summerville, GA
Stayed on 12/03/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I think this makes about 8 years we have booked with Cabin USA. Very nice people to rent from. Everything was great and clean. No complaints what so ever. Will book again for Dec. Hopefully the Christmas parade will be a go. Great.Great Great Cabin.

37 of 123 Guest Review

Guest Rating: 8.6
Melissa W.Waverly, OH
Stayed on 10/25/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Pool table was nice but some kids friendly video games would be nice.
Mattresses very uncomfortable.
Very nice cabin and great location.

38 of 123 Guest Review

Guest Rating: 9.7
Natosha N.Lawrenceville, GA
Stayed on 10/18/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely loved our stay. Gave cleanliness a 7 only because the decks need a good cleaning and the pool table was really beat up. We will be using Cabin USA again!

39 of 123 Guest Review

Guest Rating: 9.0
Jack C.Muncie, IN
Stayed on 09/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8

40 of 123 Guest Review

Guest Rating: 10
Terry A.Ninety Six, SC
Stayed on 06/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Satisfied with this cabin.

Terry Adadms

41 of 123 Guest Review

Guest Rating: 10
Gregory S.Taylorville, IL
Stayed on 05/12/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is the second year we have used CabinsUSA for our annual motorcycle group trip. The accommodations are excellent and the checkout process with a text message was great. I have already recommended CabinsUSA to a friend who is booked for July 2020 and we would use them again on another motorcycle vacation.

42 of 123 Guest Review

Guest Rating: 10
Walter L.Remlap, AL
Stayed on 03/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had only minor issues like needed more towels and tv remote. Our maintenance guy Chris was outstanding in taking care of our needs and did it very promptly. First time visitor, but not last. Our family really enjoyed the Cuddly Critters cabin. We had outstanding service from everyone. Thanks!

43 of 123 Guest Review

Guest Rating: 10
Michele H.Conover , NC
Stayed on 03/12/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love this cabin. Had lots of space for myself, husband and 8 grandkids. Will definitely be renting from Cabin USA again.

44 of 123 Guest Review

Guest Rating: 10
Orapin B.Charlotte, NC
Stayed on 01/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a couples weekend retreat and the entire cabin was big enough for all of us. The check in process was so easy. The only thing was that we had an issue trying to find the cabin. We had to call several times and I think that the WIFI password should be posted in the cabin instead of us calling for the password. Other than that it was Great !!

45 of 123 Guest Review

Guest Rating: 9.8
Derek B.Beaver, OH
Stayed on 12/19/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin. Only compliant was that the directions were not clear and we had to call for better directions.

46 of 123 Guest Review

Guest Rating: 10
Sandra ".Summerville, GA
Stayed on 12/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay at cuddly critters will definitely rent this location again , it was close to the parkway , and had plenty of parking was very clean . Loved the beautiful Christmas tree

47 of 123 Guest Review

Guest Rating: 9.9
Keith E.Deep Gap, NC
Stayed on 11/23/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great for our family. Only a few minutes away from the Parkway. Would stay here again. The only complain I have is finding the cabin. No street sign at where you turn off at the cabin.

48 of 123 Guest Review

Guest Rating: 10
Matt J.Terrace Park, OH
Stayed on 10/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

49 of 123 Guest Review

Guest Rating: 9.5
Melissa W.Wellford, SC
Stayed on 08/22/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We enjoyed staying in Cuddly Critters.... Only concerns was that in the pictures it showed couches, and when we arrived the couches that were there are out dated and uncomfortable. We also wished that there was more space outside for the kids to play. But overall my family and I was very happy with the experience.

50 of 123 Guest Review

Guest Rating: 10
Joseph H.Rock Hill, SC
Stayed on 08/15/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall wonderful experience, with the exception of the neighbors to the right of us and the cabin across from them were very loud and outside until the wee hours of the morning. We also had a random car just parked in front of our cabin and the man inside was just sitting there drinking.

51 of 123 Guest Review

Guest Rating: 9.3
Vickie S.Mount Sidney, VA
Stayed on 07/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We stayed in Cuddley Critters in July of 2019. We had a few issues but every time I called Cabins USA they sent someone the same day to take care of problem. Cabin needs bigger pots n pans. Biggest problem someone prier to us renting put towels around air handler upstairs and when it got stopped up we came home to find water all over kitchen and dripping from ceiling. I called rental company and someone was there within an hour. Thanks cabins usa for helping correct problems and saving our vacation

52 of 123 Guest Review

Guest Rating: 9.4
Steven H.Pensacola, FL
Stayed on 07/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 8
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Cuddly critters was a great cabin that fit our needs. I think the only improvement could be to pick up the trash around the cabin some; the inside was thoroughly clean upon arrival. The cabin had a very convenient location to Pigeon Forge and was a short 2 minute walk to the resort pool. Only location downside was that it didn't have a view and was crammed close to a few other cabins, but we didn't hear or see the neighbors much. As for the inside, the cabin was as advertised and super spacious. Recommendation would be to create a little guide book for the cabin that has tv instructions, wifi reset instructions and if possibly, local suggestions for food/drink/activities (cabins usa is big enough I would think they could partner and even get a few discounts). We loved the look and feel of the cabin and that it had everything we needed. It was a short 5 minute drive to Publix, the main drag i Pigeon Forge, and easy access to back roads to the Smokies.

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Guest Rating: 8.4
Timothy B.Anderson, SC
Stayed on 07/03/2019
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
It was great. Spacious and very comfortable beds. Picture is a little misleading though. It was jammed in between 2 other cabins. Thought we would have some privacy.

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Guest Rating: 10
Lisa D.Morganton , NC
Stayed on 06/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.2
Tanisha H.Axton, VA
Stayed on 06/05/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Shirley T.Peebles, OH
Stayed on 05/16/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
PERFECT Location right in the middle of Pigeon Forge not far off the strip. Especially perfect for small children who do not have patience to drive way up in the mountains. Very private area, clean, and perfect for a large family or group of friends with 4 separate bed and bathrooms. We really enjoyed our entire trip and the cabin was a large part of that.

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Guest Rating: 9.9
Etta F.Traphill, NC
Stayed on 04/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great experience with Cabins USA. All staff we spoke to were very courteous. Cuddly Critters cabin was spectacular! I only rated the amenities as 9 because I would’ve liked to have had a kuerig coffee maker instead of a regular one. If ever there are updates done to this cabin, it would be awesome if there were steps outside to the 2nd floor where the living room is so we could use that as the entrance too. (Just a Thought) We will definitely be renting this cabin again!

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Guest Rating: 9.8
Amanda S.Harts, WV
Stayed on 04/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.5
Brandon H.Cincinnati, OH
Stayed on 03/10/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 8
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Nice and clean close to the strip. Lady that was cleaning the cabin next door was rude to our children about checking out. Front desk check in were awsome. Overall 9

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Guest Rating: 10
Tennille S.Lagrange, GA
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.9
Kimberly B.Pinetta, FL
Stayed on 10/22/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay at Cuddly Critters. The cabin was beautiful, the location was perfect, check-in and check-out were a breeze and the staff was very helpful and courteous. There was a blown light bulb in a bathroom, a broken set of blinds and the paint had been chipped on the entrance door frame. Nothing major and we could have overlooked the issues during our stay but a very courteous maintenance guy beat us back to the cabin and had already begun repairing these things. He even painted the door frame where it was chipped!! Now that's service!! My only requests would be a radio in the pool table room and a lamp and alarm for the bottom back bedroom. We will be staying with Cabins USA again!!

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Guest Rating: 8.5
Joe S.Goldsboro, NC
Stayed on 10/16/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a fantastic time in the cabin. There was room for our entire family. The addition of the pool table, hot tub and Jacuzzi's made it extra special. The cabin was very clean and ready for us to live in. Had one issue though. The shower leaked into the kitchen. Hopefully that will be repaired. A couple of other minor items: A few light bulbs were burnt out and the animals got into the trash even though the trash was inside a latched cabinet outside. An extra note, the cabins were VERY close to each other. The location of the cabin was close enough to the main strip. Finding the cabin was a challenge though. It wasn't on Google and the directions they gave us was from their office which seems to defeat the purpose of checking in on-line. Overall, I highly recommend this cabin. We can't wait for another vacation to Pigeon Forge.

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Guest Rating: 9.5
Sharonne T.Cincinnati, OH
Stayed on 10/13/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We came for a couples trip and had a great time. I loved the fact the chalet is close to the Parkway. The chalet has a lot room and plenty of space. I would recommend updating a few things such as adding a few bigger pots and pans and pot holders. The TV in one of the bedrooms kept messing up after it being on for a certain time. Other than that the cabin was clean and very comfortable. I book with Cabins USA sometimes twice a yr and will continue.

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Guest Rating: 9.4
Melissa W.Ironton, OH
Stayed on 10/05/2018
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.3
Ray S.Bristolville, OH
Stayed on 10/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
I loved the place, as usual, and is why I have come back to you guys for the last 4 years. There were a couple things, however, that bear lookong in to. The dryer, while in use, makes a squeaking sound and the back porch seems a little close to the ground behind that wild animals may be able to gain access. Also, outside your countrol, the check-in process was delayed due to double-charging of my account by the motel the previous night. Keep up the good work. See you next year.

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Guest Rating: 7.4
Roger W.Butler, GA
Stayed on 09/19/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 3
Value: 6
Comfort: 7
Check Out: 10
Amenities: 4
Location: 1
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It’s was great been in Tennessee but this cabin was clean when we arrived we had to wait an hour and half to get in the cabin because the code to the door wouldn’t work then the dryer made awful Noises , but I’m willing to try out more if there cabins

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Guest Rating: 10
Jessica C.Columbus, OH
Stayed on 08/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 7.9
Marita C.Flowery Branch, GA
Stayed on 08/03/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 8
Value: 7
Comfort: 7
Check Out: 8
Amenities: 6
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I really loved the cabin in all, I just hate that the commode handle on the third floor kept coming off. Also I was told it was a pool but we didn't see one. And the couch in the area where the kitchen was had ants in it they were crawling on you if sat down long. But other than that it was a nice place and in a great location close to everything...

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Guest Rating: 9.7
Tina/robert W.London, OH
Stayed on 07/29/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is beautiful. All 4 beds were amazing! The furniture is fine, the coffee pot is fine, if your renting this property you should know to expect the stairs. WiFi is not the best, we brought DVD's for the littles. The only thing a family with small children may not be prepared for is that the dishes are not kid friendly. I had to run to the store for cups and silverware for our little ones, not a big deal with 2 four year olds and a 2 year old we will use them. Renting the cabin, checking in and checking out were a breeze. My only recommendation to the property management team is to include directions to the pool in the welcome packet! We will book through Cabins USA again and if needed would book Cuddly Critters again. Perfect for large group.

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Guest Rating: 9.3
Charles E.Lexington, KY
Stayed on 07/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family loved it!

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Guest Rating: 9.1
Rhonda W.Midland City, AL
Stayed on 07/06/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
This cabin was just about perfect for our stay. We were close to the main Parkway in Pigeon Forge which was a plus, it was quiet even though the cabin was in a grouping of six cabins and the grounds were very clean. My only recommendations would be to update the furniture, it was well used and not real comfortable. The beds were perfect and comfortable. Please update the coffee pot, for me, who is an early riser I was in need of coffee early and the pot literally took 35-40 min to make a pot of coffee.

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Guest Rating: 9.5
Demarcus H.Greer, SC
Stayed on 05/04/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Great spacious location only issue we had was the WiFi would not connect to the tablets for the kids but other than that it was a great stay!

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Guest Rating: 9.1
Stella K.Fairdale, KY
Stayed on 04/26/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
we had a wonderful time, the cabin was lovely. we will be back again.

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Guest Rating: 9.1
Dusty K.Cerulean, KY
Stayed on 04/06/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Good clean cabin but could use some maintenance.

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Guest Rating: 7.8
Shanda M.Hinesville, GA
Stayed on 03/15/2018
Ratings:
Booking: 5
Staff: 10
Cleanliness: 9
Check In: 9
Value: 5
Comfort: 8
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Due to the owner selling the other property we were referred to this property.It was ok Not exactly what we usually have when we get cabins from y'all.I didn't really like coming in on the bottom floor.And you had to go up the stairs to be on the main floor.But the guest I bought with me enjoyed it.We will be staying with y'all again hopefully for the summer.

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Guest Rating: 9.6
Vicky M.Conehatta, MS
Stayed on 03/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We thoroughly enjoyed our vacation at Cuddly Critters. The cabin was clean and very roomy. Had one little issue with the refrigerator and called maintenance. They came right over and resolved the issue. Staff was very friendly and helpful. This was our second time to rent from Cabins USA and won't be our last. Very pleased!

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Guest Rating: 10
Shalaundra D.Charlotte, NC
Stayed on 02/09/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I love love this cabin. When we got there the t.v.'s ,tub was clogged up and the Wi-Fi wasn't working I called and they came right out to fix everything other than that everything was great

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Guest Rating: 10
Lesley S.Phenix City, AL
Stayed on 12/23/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We booked this cabin for Christmas and it was very clean and had everything that we needed.

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Guest Rating: 9.7
Tina H.Vinton, OH
Stayed on 12/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time! Loved the location! Will definitely be back next year!

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Guest Rating: 7.4
Cathy M.Madisonville, TN
Stayed on 12/07/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 6
Check In: 8
Value: 6
Comfort: 6
Check Out: 8
Amenities: 6
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
We enjoyed our stay. Would I stay in the cabin again probably not. Because the electric heater didn’t work . Bedrooms down stair was very plain one had a private bath the other one you have to go out of the bedroom. Not fix up at all.

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Guest Rating: 10
Charlene G.Chesapeake, VA
Stayed on 11/22/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Clean, comfortable beds, nice facilities. We rented for Thanksgiving.....plenty of room.

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Guest Rating: 7.4
Tim D.Campbellsville, KY
Stayed on 11/17/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 4
Check In: 8
Value: 7
Comfort: 7
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 7
Would Recommend Property: 7

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Guest Rating: 7.9
Harold B.Mount Vernon, OH
Stayed on 11/05/2017
Ratings:
Booking: 7
Staff: 8
Cleanliness: 8
Check In: 7
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
It was a nice cabin. There were 9 of us and we all seemed to have a great time. There were a few issues though. The main fireplace didnt work. The tv in the living room could be updated. And the tv by the pool table could have been larger. A couple of the tv's had some issues. The pillows were not all that great. But the kitchen was great with just about everything we needed. And it had plenty of clean linens. Overall it was a nice cabin. Very quiet.

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Guest Rating: 9.4
Tammy S.Letart, WV
Stayed on 08/05/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a lovely stay at the the Cuddly Critter Cabin. It feels more secluded than it's actual location. It is conveniently close to the main strip of town. The pull out couch bed on main floor was excellent. The one downstairs was adequate. Televisions were flat screens but the one in living room is an old flat screen floor model. The beds and pillows were comfortable. There were several stains on the 3rd level master bedding. This was our only problem with cleanliness. There is a grill, hot tub and 2 tubs inside with jets. They do have Internet but it is so slow that it is truly impossible for even one device to use. I would highly recommend the owners update the internet coverage. When you have several members of your family unable to get wifi for vacation, it eats up your data plan with your wireless provider. This is not the cabin for anyone that has issues with stairs. The main floor is accessed by full flight of stairs. The entrance is in the basement.
Company Response:
Thank you for taking the time to let us know about your recent stay in Cuddly Critters. We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our gust again soon!

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Guest Rating: 9.7
Corey H.Nashville, TN
Stayed on 07/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This location was great! My wife read earlier reviews that were not so good , but im here to tell you that the cabin was clean and comfortable. The floors wear spot less. I wore white socks around the cabin and they were not dirty like other reviewers stated. The hot tub was awesome and the third floor master suite had its own climate control. Not hot up there at all. We had a problem and the maintenance man came out promptly. Management called me that morning and was very helpful and understanding. We WILL BE BOOKING WITH CABINS USA AGAIN! Thank you guys for caring about your customers!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 9.5
Wayne R.Hendersonville, TN
Stayed on 07/01/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin, very pleased with location. My family had a wonderful time, we would definitely do it again! Only complaints are very minor ones....coffee pot didn't work properly (we were able to make coffee, but not easily)...we couldn't find a broom (so had to clean the floor on our hands and knees)...and the toilet seat in the upstairs bathroom was broken. Really not a big thing and certainly not a deal breaker! Look forward to our whole family coming back again!!!! Thanks for helping us make memories!!!!!!!!!!!!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you got letting us know about the coffee pot and toilet seat. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 9.3
Amanda S.Iva, SC
Stayed on 05/05/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Beautiful cabin!!! However, the pictures online make it look alot bigger than it actually is. The location is great...very close to the main drag in Pigeon Forge but far enough away to have peace and quiet. The floors were not clean enough....it made the bottoms of our feet black.
Company Response:
Thank you for taking the time to let us know about your recent stay in Cuddly Critters! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the cleanliness of the cabin. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Pamela H.Quincy, FL
Stayed on 04/20/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a really good time. Seven of us attended and this was everyone's first time to Tennessee. The property was spectacular, the location was close enough to the activities on Pigeon Forge Lane but remote enough that when at the cabin it felt secluded. Not that it's anyone's fault but we will consider a two level cabin the next time, the three floors were too much for us old folks :). We had two small issues at the cabin and maintenance responded very quickly. My only complaint would be wi-fi access, the connection was poor at best.

We will be back and we will encourage family and friends to visit!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issues you experienced with the WiFi. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 9.8
Sherry W.Eubank, KY
Stayed on 04/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 8.4
Tonja M.Rockvale, TN
Stayed on 02/17/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

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Guest Rating: 9.4
Wanda P.Hillsville, VA
Stayed on 02/03/2017
Ratings:
Booking: 8
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we were very pleased with our stay at the Cuddly Critters Cabin, especially the private baths with each bedroom, that was fantastic! The cabin was clean and was stocked with all the essential items that we needed. My only recommendation would be to replace the dining set and the sofa and chair in the game room, they are very worn and outdated. The check in staff were great and we received a call to make sure everything was going okay during our stay, plan on staying here again and would recommend it to anyone for an enjoyable trip!
Company Response:
Thank you for taking the time to let us know about your recent stay in Cuddly Critters! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the condition of some of the furniture. Your comments have been forwarded to our Owner Liaisons who will bring this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 10
Robert E.Anderson, SC
Stayed on 11/11/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We came up with 4 other couples and it was fabulous. .

Thanks,

Robert Elrod
Disabled Veteran
Company Response:
I am so happy to hear that you enjoyed your stay in Cuddly Critters! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 8.7
Chasity M.Pulaski, VA
Stayed on 11/04/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 8.9
Jack M.Knox, IN
Stayed on 10/16/2016
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 9
Would Recommend Property: 10

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Guest Rating: 9.2
Margaret F.Bergton, VA
Stayed on 09/22/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was excellent. Hope to use Cabins USA again in the future.
Company Response:
Thank you for all of your kind words! hen you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

96 of 123 Guest Review

Guest Rating: 10
Peggy R.Beavertown, PA
Stayed on 07/10/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The kitchen was not as well stocked as we would have hoped. There were very few spoons (not enough for our 11 guest) that the first night that we needed to eat in shifts as we had brought soup. We did go and purchase plastic spoons to use for the rest of our stay. There was also no baking sheets to use in oven other than one small pizza pan. Also most of the other cabins we have rented in the past also had an electric griddle which would help preparing breakfast for 11 much easier. Other than lack of kitchen necessities, our stay was very enjoyable and we are more than likely to book again with Cabins USA!

There is also no temperature control to help regulate temperature on the lowest level of cabin.

We did run out of gas in grill and your staff brought a replacement tank within and hour and 1/2.
Company Response:
Thank you for taking the time to let us know about your recent stay in Cuddly Critters! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the lack of utensils and baking sheets. Your comments have been forwarded to our housekeeping supervisor to ensure that issue is addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

97 of 123 Guest Review

Guest Rating: 9.8
Bobbie D.Lebanon, TN
Stayed on 05/05/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really enjoyed staying at cuddlycritters, plenty of room and located close too any and every thing.
Company Response:
I am so happy to hear that you enjoyed your stay in Cuddly Critters! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

98 of 123 Guest Review

Guest Rating: 10
Denay A.Bean Station, TN
Stayed on 06/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved this cabin! Very clean and nice! Thank you so much for moving us to this cabin after not being satisfied with the original cabin we had booked. We were pretty disappointed in the other cabin(Honeysuckle cottage). We should have been told that the hot tub was not working and also the cleaning wasn't the best. We also couldn't get the wifi to work. Thanks again for taking care of us! Will definitely recommend your company!
Company Response:
I am so happy to hear that you enjoyed Cuddly Critters and for your recommendations! We work hard to make sure that each of our guests have a relaxing stay here in the Smokies. Please let one of our reservationists know when you're ready to make your next reservation. They are always more than happy to help each of our guests find the perfect cabin. Thank you for your review and thank you for choosing Cabins USA!

99 of 123 Guest Review

Guest Rating: 9.1
Cory M.Syracuse, IN
Stayed on 04/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 5
Value: 10
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We have used CabinsUSA twice now and almost everything hase been perfect. If you were to improve anything at all, it would be updating the warn out mattresses in the property we stayed in (minor detail). I also think you should change your check-in location set-up. When people are traveling your office is usually a big stop for families. Having a reception area with bathrooms, beverages and snacks, plus an outdoor area for kids to stretch there legs while adults stand in line would make the entire experience with your company a first class vacation accommodation. When we arrived the kids had to wait for a bathroom break, and another family was stretching there legs playing football in the parking lot, but as you know it would be better if they were in a grassy area away from the cars. We will be using CabinsUSA again for our next visit.

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Guest Rating: 9.8
James J.Rural Hall, NC
Stayed on 03/10/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a lovely time in Pigeon Forge and the cabin was beautiful. We had 4 couples staying and it accommodated to us very well. We enjoyed that there was plenty to do within the cabin. It was well stocked with plenty of dishes and utensils. A electric frying pan would be an awesome thing that could be added, would have come in very handy for breakfast. The open floor plan was great. We were very pleased with our stay with Cabin USA in the Cuddly Critters cabin.

101 of 123 Guest Review

Guest Rating: 9.9
Jean D.Greenwood, SC
Stayed on 02/27/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

102 of 123 Guest Review

Guest Rating: 10
Judy B.Alabaster, AL
Stayed on 12/18/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a very enjoyable family time. The cabin was the perfect size and the location was very good - easy to get anywhere. It would be great if carpet and mattresses could be upgraded - otherwise it was wonderful.
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at Cuddly Critters. We appreciate your feedback, and will have the mattresses inspected and the carpets cleaned immediately. We appreciate your business with us, and we hope to hear from you again soon.

103 of 123 Guest Review

Guest Rating: 9.6
Tannera G.Nashville , TN
Stayed on 10/31/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 8
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved everything about it!

104 of 123 Guest Review

Guest Rating: 9.6
Jay W.Middleport, OH
Stayed on 10/24/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We loved the cabin! It was out far enough to be relatively quiet yet still very close to everything in Pigeon Forge. It was clean and everything was in working order. There were three things that would have made the stay a little bit better. The biggest was the bed we slept in on the third floor was terrible! It woke us up two nights in a row when it sounded like the springs were exploding in it! The second item was some type of screens or blinds to go around the hot tub because the other cabins were right beside you so it didn't give very much privacy. The third item would be the directions to the cabin since we had eight guests traveling from three different states. The only directions I found on the website lead us all to Gatlinburg instead of Pigeon Forge. When we checked in, we were given very detailed step by step directions to get to the cabin and made it easy to find. If these would have been made available online, it would have saved several of our guests from getting lost.
Company Response:
Thank you for your recommendations and your time reviewing your stay with us at Cuddly Critters. We are glad that you enjoyed your stay with us, and we look forward to your next visit. Do not forget about our return guest discount.

105 of 123 Guest Review

Guest Rating: 9.5
Don R.Sherwood, AR
Stayed on 08/02/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
CARPETS NEED REPLACING OR CHANGED OVER TO HARDWOOD FLOORS ON 1ST FLOOR, OTHERWISE-AWSOME CABIN.
Company Response:
Thank you for your review. We appreciate all your feedback on your stay with us. We are glad you enjoyed your stay with us at Cuddly Critters. We hope we hear from you again soon for your next Smoky Mountain vacation.

106 of 123 Guest Review

Guest Rating: 9.7
Charlotte S.Athens, AL
Stayed on 07/13/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay with Cabins USA, the only issue we had was with the grill, the two tanks were both empty but that was resolved the same night. With everyone having their own bathroom made it even more enjoyable. The only thing I would suggest is to spray for spiders, etc and the carpet could use an update or cleaning, I would definitely stay here again.
Company Response:
Thank you for your review. We are glad that you enjoyed our stay with us at Cuddly Critters. We apologize for any inconvenience you experienced during your stay with us. We will contact our pest control for the spiders and look into having the carpets cleaned. We appreciate all your feedback and we hope to hear from you again soon.

107 of 123 Guest Review

Guest Rating: 9.5
Glenda S.Katy, TX
Stayed on 07/05/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8

108 of 123 Guest Review

Guest Rating: 9.9
Sonja B.Estill Springs, TN
Stayed on 11/14/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay, the only problem we had is that on the bottom floor it was like there was no heat, we could hear it running but it was so cold we did not sleep. The cabin itself was very nice and in a great location.

109 of 123 Guest Review

Guest Rating: 9.5
Debra C.Enterprise, AL
Stayed on 11/26/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a wonderful time while staying at Cuddly Critter cabin. After a tiring day of messy, rainy travel we were pleasantly surprised how easy check-in was and how friendly the staff was. My only negative remark , which isn't even really negative, is that the cabins were so close together. However, we were never disturbed by our neighbors and enjoyed a wonderful, snowy Thanksgiving. The cabin was well furnished and we were able to cook and enjoy our Thanksgiving dinner. The cabin was centrally located to shopping and all activities. We will definitely choose Cabins USA again when planning our future stays at Pigeon Forge,

110 of 123 Guest Review

Guest Rating: 9.9
Natasha A.Elizabethtown , KY
Stayed on 08/30/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
12 adults stayed here over Labor Day Weekend. We were very satisfied with the location and the property. I do advise that the pull out couches are not comfortable for an adult. Bring something to go on top of them or an air matress. It would probably work fine for a child that's not as heavy. Overall, our stay was excellent, and we will use this company again. We may even return to this cabin. Highly recommended.

111 of 123 Guest Review

Guest Rating: 8.6
Ginger T.New Madison, OH
Stayed on 07/19/2013
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 2
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Extremely satisifed with everything except the check-out process. I was on hold for 25 minutes.
Company Response:
Thank you for choosing Cabins USA. We happy to hear you enjoyed your stay at Cuddly Critters. We apologize for the inconvenience at check-out. We look forward to seeing you on your next trip to the Smokies.

112 of 123 Guest Review

Guest Rating: 8.4
Peggy W.Frankfort, KY
Stayed on 06/30/2013
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I was disappointed at the location of the pool. The carpets were very dirty in the entry. The pool table didn't have all the balls and one of the sticks was broken. There were only 4 glasses in the cabinet. We were out and about so we didn't cook or eat there but it could be a problem.

Overall, I liked the cabin.

113 of 123 Guest Review

Guest Rating: 9.0
Barb D.Loveland, OH
Stayed on 03/28/2013
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was great! Our kids loved the hot tub and we loved having 3 levels to spread out. Fire places kept it toasty warm and the pull-outs let everyone have their own bed. Super convenient location to all the activities of Pigeon Forge and allowed us to avoid the crazy crowds in Gatlinburg. Would definately recommend this cabin. The check-out was only a phone call, very easy. Only problem was the key pad on the house was tricky to use as some of the buttons were missing. Fortunately, we had our "electronics-guru" son with us and he figured it out. Don't forget to bring your own shampoo! (we did) :) Overall, great experience.

114 of 123 Guest Review

Guest Rating: 8.0
Kathy D.Martinez, GA
Stayed on 02/17/2013
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The only problem that I had was the refrigerator didn't keep our food cold and the freezer didn't work either....they sent a person, but it wasn't working right when we left. I didn't tell them until the 2nd full day of our stay and they had someone out the 4th. The cabin was very nice and kid friendly. Everything else was fine, we were very close to everything so we didn't have to drive far.. We would definitely stay again.

115 of 123 Guest Review

Guest Rating: 9.6
David I.Woodstock, GA
Stayed on 01/19/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our experience was wonderful, the cabin is beautiful and comfortable. The lowered score for amenities was due to no hair dryer or shampoo/conditioner. Otherwise the stay was perfect and we look forward to visiting Cuddly Critters again!
Thank you!

116 of 123 Guest Review

Guest Rating: 6.8
Tressy T.Bremen, GA
Stayed on 12/18/2012
Ratings:
Booking: 7
Staff: 6
Cleanliness: 6
Check In: 8
Value: 8
Comfort: 6
Check Out: 8
Amenities: 6
Location: 6
Would Recommend Company: 7
Would Recommend Property: 7
Company Response:
Thank you for your recent stay with us in Cuddly Critters. We are glad that you enjoyed your stay with us and hope to have you back soon. Thank you again for your business!

117 of 123 Guest Review

Guest Rating: 9.1
Anita C.Wittensville, KY
Stayed on 12/06/2012
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
we really enjoyed everything about the location and service that we received during our stay at cuddly critters

118 of 123 Guest Review

Guest Rating: 10
Danny R.Hayden, AL
Stayed on 10/31/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Excellent would use again.

Thanks

119 of 123 Guest Review

Guest Rating: 8.4
Jessica H.Crossville, TN
Stayed on 09/13/2012
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

120 of 123 Guest Review

Guest Rating: 9.6
Karen A.Walton, KY
Stayed on 05/09/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family loved the cabin and look forward to our next stay.

121 of 123 Guest Review

Guest Rating: 9.8
Charles M.Norcross, GA
Stayed on 05/04/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

122 of 123 Guest Review

Guest Rating: 10
Elery K.Louisville, KY
Stayed on 04/08/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great time the week we were there.Hope to come back next year(2013).

123 of 123 Guest Review

Guest Rating: 10
Caridad C.Miami, FL
Stayed on 03/10/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a wonderful family vacation at Cuddly Critters. The kids really enjoyed the cabin....Will be back next year!!

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

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Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

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This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

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For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

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If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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