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Family Getaway Guest Reviews

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3 Bedroom, 3 Bath, Sleeps 10, Cabin Rental
with 3 level cabin, 2 king beds, 1 queen bed, 4 twin beds, bbq grill, deck, wood fireplace, game room, hot tub, wifi internet, jetted tub, resort pool, pool table, resort view, non smoking, washer/dryer
Overall Rating: 9.3 / 10

1 of 108 Guest Review

Guest Rating: 9.9
Eloise A.Prestonsburg, KY
Stayed on 03/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We only had two issues with this stay. I don't like the address of the property not being available until the day before. It would be helpful to know how far out you will be, I don't like staying far from everything. Next the parking was not nearly big enough for two large cabins, luckily our neighbors with the bigger cabin with several cars were very kind and shared the parking. Other than that this cabin was perfect for my family attending my daughter and son in laws wedding .

2 of 108 Guest Review

Guest Rating: 9.3
Crystal B.Camden, SC
Stayed on 02/23/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
They need to clean better. There is dust and spider webs. I don't think they ever sweep or clean under the beds or the window shades. Need to sweep the stairs too. There is a water bottle and lots of dust under the bed on the main floor. Other then the deck being too small we did enjoy our time there. I didn't like the parking. It worked this time because no one was in the other one. I will use Cabins USA again.

3 of 108 Guest Review

Guest Rating: 9.0
Jomea R.Louisville, KY
Stayed on 11/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7

4 of 108 Guest Review

Guest Rating: 9.9
Angela W.Louisville, KY
Stayed on 09/28/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely fabulous time! The cabin was clean and ready! Perfectly located just far away enough from the hustle and bustle but only a few minutes drive to all the great places to go! 10/10 recommend and hope to make our stay an annual event!!!

5 of 108 Guest Review

Guest Rating: 8.5
Mark B.Franklinton, LA
Stayed on 08/09/2023
Ratings:
Booking: 9
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
air conditioner did not cool the upper level very good. that is where they have a room and the 2 sets of bunk beds. should have better
a/c ventilation up there or a fan or something to move air around and that may not even solve issue.

6 of 108 Guest Review

Guest Rating: 9.1
Deanna D.Rochester Hills, MI
Stayed on 08/02/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time at the Family Getaway cabin! The new blue color of the cabin would have helped in finding the cabin, maybe update your exterior photo. The rug in the Livingroom was a big trip hazard, it was curled up around the edges. There was mildew on the headrests in the hot tub, we washed and covered them with cling wrap. We never did find out where the resort pool was that we had access to. We were close to Dollywood and Splash Country and Pigeon Forge.

7 of 108 Guest Review

Guest Rating: 9.1
Joseph S.Shorewood, IL
Stayed on 06/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Only minor complaint is that the photos are outdated and the directions were confusing, making the property difficult to find. Also, the photos of the back porch were deceiving as they showed a nice view that has since been obstructed by overgrown trees. Other than that the property was great and the location super convenient.

8 of 108 Guest Review

Guest Rating: 8.3
Kimmey M.Wilson, NC
Stayed on 06/12/2023
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 8
Location: 6
Would Recommend Company: 10
Would Recommend Property: 5

9 of 108 Guest Review

Guest Rating: 10
Johnathan S.Providence, KY
Stayed on 03/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

10 of 108 Guest Review

Guest Rating: 10
Ronald B.Hodges, SC
Stayed on 12/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we really enjoyed our stay! this property accommodated our family of 12 perfectly! we had an issue with the key pad not working and locking us out, but the staff was super helpful and got us in and out of the cold in less than 5 mins while being super nice about it. would definitely stay here again or any of the cabins usa properties.

11 of 108 Guest Review

Guest Rating: 10
Colby N.Seminary, MS
Stayed on 11/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
--GREAT LOCATION-- I can go on and on with this review. Everything was easy. Cabins USA was a breeze to deal with. Check in and check out was zero effort. Very roomy! Yes, it may not look like the typical cabin in a magazine but wow it was great. I will book this one again.

12 of 108 Guest Review

Guest Rating: 9.5
Melanie B.Phillipsburg, NJ
Stayed on 09/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We enjoyed our vacation. The cabin was a good floor plan for our family and we enjoyed our stay.

The upstairs bedroom was to warm for us. The air-conditioning doesnt seem to go in the bedroom. We went out and bought a fan. There shud be a ceiling fan put in there.
We really liked the deck high table patio set but its very close to the hot tub...we had to move the tub steps to utilize the table and chairs..that was no big deal for us.
The sidewalk ramp from parking area to front porch is rather steep...cud use a handrail.
The cabin shares parking with the cabin next door but we had no issues with the guests.

We will use Cabins usa again and would stay in this cabin.

13 of 108 Guest Review

Guest Rating: 8.9
Amanda C.Whitwell, TN
Stayed on 09/09/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7

14 of 108 Guest Review

Guest Rating: 8.8
Collin L.Franklin, NC
Stayed on 08/12/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8

15 of 108 Guest Review

Guest Rating: 8.8
Brenden C.Hopkinsville, KY
Stayed on 08/07/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
I could tell in advance it wasn't an amazing cabin, but it was ok. I just happened to be a cooler week of the summer when we were there, but the upstairs gets pretty hot, and the A/C doesn't keep up. I could tell the A/C filters were past due as well, which doesn't help. Everything that had been remodeled looked great. Other than that we like the convenience of location.

16 of 108 Guest Review

Guest Rating: 8.8
Melissa K.Cincinnati, OH
Stayed on 02/25/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
The cabin needed a little bit of updating. Kitchen table seemed to be old and scratched up with non matching chairs. The jacuzzi tub upstairs we used . Once we drained the water it flooded the downstairs bedroom , my mother in laws suitcase was soaked and the bed. Her cannon camera was on the bed and it was drenched luckily it did not ruin it. We are non smokers so we were not impressed on all the cigarette butts in the front yard. It was covered maybe we're the ground was snow covered at one point and it melted and all the butts fell to the bottom. Other than that everything else was good. Will continue to use Cabins USA just will not book that cabin again.

17 of 108 Guest Review

Guest Rating: 7.8
Greg N.Pounding Mill, VA
Stayed on 02/18/2022
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 5
Check Out: 9
Amenities: 5
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The only issues we had with the rental were, the parking situation and there was no heat in the cabin.

18 of 108 Guest Review

Guest Rating: 9.1
Brittany R.Covington, VA
Stayed on 12/06/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was in a great location. But it needed some minor updates.

19 of 108 Guest Review

Guest Rating: 9.5
Sharon W.Mcclellandtown, PA
Stayed on 08/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The location was perfect. So close to everything. The house was perfect size for what we needed. The mattresses in the bedrooms need replaced. The most confusing part was the parking. Sharing with the house next store. The driveway needs divided so both guests know it is a shared lot. We worked with them and it was all good. I would stay here again!

20 of 108 Guest Review

Guest Rating: 10
Emily F.Sturgis, MI
Stayed on 04/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

21 of 108 Guest Review

Guest Rating: 9.2
Shay .Morrison, TN
Stayed on 03/19/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My stay was great. Except the basement. In the winter time there should be a heater down there it was COLD. The refrigerator needs to be updated with side by side doors that make ice. Other than those things the cabin was great not to far from the Island. I would recommend to family and friends.

22 of 108 Guest Review

Guest Rating: 9.8
Amanda M.Powell, TN
Stayed on 12/31/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only issue I had was it says jacuzzi in the master bedroom. Maybe just tell people its basically a tub with jets. Everything else was perfect. I've rented from cabins two times before this and will continue to do so. Have never had a problem with this company. Would and have recommended to friends.

23 of 108 Guest Review

Guest Rating: 9.5
Sherry S.Lexington, TN
Stayed on 10/28/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was in a great location it was close enough to town. We have stayed in this area before and it has always been a quiet area. The neighbors next door and down the street this time were very noisy but this is not cabin USA's fault. The only other problem there was a small leak from the kitchen sink into the basement. The staff was very nice and always on hand to help.



24 of 108 Guest Review

Guest Rating: 9.8
Dmytro C.North Port, FL
Stayed on 09/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Everything perfect, except the some problems with parking lot, because we have to share with other neighbors, and they don't really want.
Cabin is clean, everything works, looks same like on pictures.
Easy express check in and friendly staff.
Next time I'm definitely will go to cabinsUSA, just probably will try to find cabin with better view, so i can see the mountains from porch.

25 of 108 Guest Review

Guest Rating: 9.0
Timothy K.Garland, NC
Stayed on 08/30/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7

26 of 108 Guest Review

Guest Rating: 8.5
Lara W.Marion, NC
Stayed on 08/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Great location, comfy beds and couches. Needs more lighting on deck, and chairs to sit in at hot tub. Needs more seating downstairs around pool table.

27 of 108 Guest Review

Guest Rating: 8.9
Tina C.Lewisport, KY
Stayed on 08/05/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
I called about there being a roach in the kitchen and the extremely hot water in the up stairs bathroom. The water never got any better.

28 of 108 Guest Review

Guest Rating: 9.1
Heather G.Fort Pierce, FL
Stayed on 07/25/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We enjoyed our stay however there was no view as the trees off the deck were overgrown. The parking at the cabin was not well defined and sharing the driveway with a cabin that housed 17 people proved to be problematic at times. The shower upstairs is scalding at the lowest temperature and the main floor shower had issues as well.

29 of 108 Guest Review

Guest Rating: 9.5
Angela T.Maysville, KY
Stayed on 06/27/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Great location not far from the parkway. Cabin was clean. Bottom floor to cold and top floor to hot. Whirl pool tub on 3rd floor didn’t work. Could use some new outdoor furniture. Overall a nice place.

30 of 108 Guest Review

Guest Rating: 8.6
Kimberly O.Crossville, TN
Stayed on 06/12/2020
Ratings:
Booking: 10
Staff: 5
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9

31 of 108 Guest Review

Guest Rating: 10
Michelle D.Jasper, AL
Stayed on 02/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 108 Guest Review

Guest Rating: 8.6
Shawanda P.Sumter, SC
Stayed on 01/03/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 5
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This stay was amazing! It was enough room for everyone! I would definitely come back!

33 of 108 Guest Review

Guest Rating: 9.8
Barbara O.Falkville, AL
Stayed on 11/13/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really had a great stay. The beds were very comfortable. It was very clean compared to other cabins I have stayed in. This is a great compliment coming from a family that keeps there homes extra clean. The layout of this cabin was prefect for my family of 10. All my grandchildren have voted this to be the cabin we stay in next time we go. I would like to thank the owners for allowing us to enjoy there home for a wonderful Dollywood vacation.

34 of 108 Guest Review

Guest Rating: 9.5
Kimberly W.Jack's Creek, TN
Stayed on 10/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very Nice much more room than we needed we will return! Gandkids loved it!

35 of 108 Guest Review

Guest Rating: 10
Chadwick W.Detroit, MI
Stayed on 08/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great staff.

36 of 108 Guest Review

Guest Rating: 9.7
Upton E.Vaiden, MS
Stayed on 07/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

37 of 108 Guest Review

Guest Rating: 9.2
Jessica S.Tupelo, MS
Stayed on 06/12/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

38 of 108 Guest Review

Guest Rating: 9.7
Johnetta W.Lebanon, IN
Stayed on 03/31/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the location of this cabin. We enjoyed our stay very much. The only issue we had was that the dishwasher did not work.

thanks,
Johnetta and family

39 of 108 Guest Review

Guest Rating: 9.1
Jose M.St Cloud, FL
Stayed on 03/18/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9

40 of 108 Guest Review

Guest Rating: 10
Nina K.Troy, AL
Stayed on 03/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is my second time booking with you all, and have been over satisfied each time. I'm certain i will be booking again. Thanks for everything!!

41 of 108 Guest Review

Guest Rating: 9.4
Kevin C.Booneville, MS
Stayed on 12/27/2018
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
I liked the convenient location to the local Publix grocery store. The cabin was comfortable and big enough for our eight family members.
The pool table was used quit a bit. Parking was a bit tight but we didn't have no trouble parking.

42 of 108 Guest Review

Guest Rating: 10
Centorria T.Antioch, TN
Stayed on 10/14/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My husband and I absolutely loved our stay at “Family Getaway” cabin. It was very clean and equipped with all the essentials we needed for our stay. The beds were very comfortable and the hot tub was our favorite. The pool table and jacuzzi tub was also a plus. Check in and checkout was a breeze as well. I would highly recommend this cabin.

43 of 108 Guest Review

Guest Rating: 9.4
Chrissy F.Madisonville, TN
Stayed on 10/06/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Couch arm was broken and hot tub lights didn’t work, but all together it was a very nice place to have a getaway!

44 of 108 Guest Review

Guest Rating: 7.7
Sherry S.Hickory, NC
Stayed on 08/05/2018
Ratings:
Booking: 7
Staff: 7
Cleanliness: 8
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Clean and comfortable. Living room furniture needs to be replaced. On our last night, raccoons got into trash cans on the front porch and woke us up at 2 am, 3 am, and again at 4 am. Trash cans should be in the yard and not on the porch.

45 of 108 Guest Review

Guest Rating: 10
Amy Q.Mount Airy, NC
Stayed on 06/03/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

46 of 108 Guest Review

Guest Rating: 8.3
Walter &.Gloucester, VA
Stayed on 05/25/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 7
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6

47 of 108 Guest Review

Guest Rating: 10
Cheyenne D.Ennice, NC
Stayed on 03/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall, I am very satisfied with our stay here.

48 of 108 Guest Review

Guest Rating: 8.8
Stevie B.Proctorville, OH
Stayed on 02/09/2018
Ratings:
Booking: 7
Staff: 10
Cleanliness: 10
Check In: 5
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 5
Would Recommend Property: 10
Guest Comments:
I love this property. We stayed at it last year and loved it. I had problems getting into the cabin. They gave me the wrong key code and after a couple of tries we finally got it taken care of. Property is right off of the strip which is nice. We always sleep in the bed upstairs and it is super comfy. I sleep like a baby in it.

49 of 108 Guest Review

Guest Rating: 8.8
Vadius S.La Vergne, TN
Stayed on 01/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was great! The only thing I didn’t like, was the sharing parking. It was too crowded. Also the pool sticks need to be updated there was only one pool stick that was good out of the four that were down there, but besides that it was a great stay!

50 of 108 Guest Review

Guest Rating: 9.3
Aysha S.Springfield, OH
Stayed on 12/23/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Used cabin usa about 6 times now. Every time we love it more. Cabins keep getting better.

51 of 108 Guest Review

Guest Rating: 8.3
Ronnie P.Richland, MS
Stayed on 11/26/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Great cabin and close to the main road. The only problem was the Heat and A/C. Only one unit to control all three stories. The top floor was very hot and the bottom was cold.

52 of 108 Guest Review

Guest Rating: 9.1
Daniel R.Rincon, GA
Stayed on 12/01/2017
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Cabin was really nice. Parking is horrible. We had a few issues, but maintenance came right out. Needs a new pull out couch in living room, and the pool sticks have no tips. For the price, location, and the size of the place it is A+. I would recommend this place and we will be renting again.

53 of 108 Guest Review

Guest Rating: 9.5
Steve R.Sylvan Springs, AL
Stayed on 11/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
My wife was disappointed when we arrived. She spoke to staff and asked was the cabin decorated for Christmas. On two occasions they checked and told her yes. She called the next morning after we arrived and they told her most weren’t decorated until after thanksgiving. Staff should not confirm Christmas decorations and it should not be advertised on the Cabins USA web site when they are not decorated. We purchased a tree and decorated it because we were having Christmas with the grandkids because we would not be able to be together. Other than that everything else was good

54 of 108 Guest Review

Guest Rating: 8.0
Lisa M.Springfield, TN
Stayed on 11/02/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 2
Guest Comments:
Hot inside the home upon arrival with several ladybugs inside. Hot tub wasn’t full and we had to fill. Terrible parking situation with the cabin next door. Vase a black bear down the road both nights we stayed. Quiet area for the most part and located very close to the main strip in Pigeon Forge.
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at Family Getaway. We apologize for any inconvenience you encountered during your stay, and we appreciate your feedback. We hope that we will hear from you again soon. Do not forget about our return guest discount.

55 of 108 Guest Review

Guest Rating: 9.4
Sandra B.Springfield, OH
Stayed on 09/27/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

56 of 108 Guest Review

Guest Rating: 9.8
Roxanne C.Cherryville, NC
Stayed on 08/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location, minutes from all the action of Pigeon Forge! Only complaint was the parking, we had to squeeze 3 cars in one spot because the rest of the parking was taken up by the tenants of the other cabin. When we tried to park in the lot on the other side of the cabin, those people "tattled" on us and made us move the car, they had only one car in their lot and our vehicle was not in the way. Definitely would come again though!

57 of 108 Guest Review

Guest Rating: 8.9
Vivian S.Twinsburg, OH
Stayed on 07/20/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We had no air conditioning on the 2nd floor when we checked in on Thrs. Your maintenance staff was quick to respond by bringing fans and checking the ducts which helped some but did not solve the issue. The second time the maintenance staff came, they put in a portable air conditioner that was vented thru the window but the window was not sealed and many bugs came in. It did, however, cool the upstairs.

The sink plug in the downstairs bathroom was broken and the shower upstairs would not shut off completely. We had to get additional towels (which your staff brought pretty quickly) - we would have washed them ourselves and re-used, but the dryer did not work. It squeaked very loudly and never dried.

The floor in the upstairs bedroom creaked terribly when you walked on it which was disturbing to the people in the bedroom below.

We did enjoy our stay with the exception of those few things, which were really important. I would stay again in a cabin, but I'm not sure it would be that one ....

Your staff, however, was very polite and did respond to our needs as best they could.

58 of 108 Guest Review

Guest Rating: 9.5
Linda L.New Smyrna Beach, FL
Stayed on 07/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The staff is great. There was quick response to any concern that we had. I would suggest that ceiling fans be installed in the up stairs bedroom and the bedroom on the main floor. It was hot even though there was a portable fan. We had to keep the thermostat turned low in order to try to cool that area. By turning the thermostat down, it made the bottom floor extremely cold. Another suggestion would be to have some rocking chairs or other chairs on the deck where the hot tub is. Again, kudos to the staff at Cabins USA for all the help and for being so nice.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments have been forwarded to our maintenance department to be addressed. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

59 of 108 Guest Review

Guest Rating: 9.9
Arturo P.La Vergne, TN
Stayed on 06/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Gregory D.Toledo, OH
Stayed on 06/18/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time in the Pigeon Forge area. The Family Getaway cabin was perfect for our group of 10. The beds were very comfortable. Plenty of dishes, pots and pans to make a variety of meals. Our only complaint would be the parking. We had 2 cars, the cabin next to us had 7!! Our neighbor cabin tried to tell us we were parked in the wrong spot. We had to go online to show them that it was shared parking. It ended up working out, but they gave us just enough room to park our cars. I would recommend a sign in the parking lot that says it is shared parking and maybe something about being courteous. Otherwise, our stay was great! We had 2 families with kids ranging from 9-22. Prior reviews had complaints about bunk beds, there is little space between upper and lower, but we had 2 teenagers on 1 bunk bed and they slept great! There were plenty of bathroom towels and for the space, adequate seating. We would stay again if/when we return to the area.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

61 of 108 Guest Review

Guest Rating: 9.2
Susan S.Parker City, IN
Stayed on 06/12/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin! Smaller than it looks in the pictures. Plenty of chairs and towels. Dryer squeaks. Walls are very thin, but cool A/C and all the basics. We had a blast and beds are clean and comfortable. The bunk beds are standard length but the space between top and bottom bunks is tiny. GREAT for children, no room for adults. Hot tub very nice. Plenty of hot water for all to shower/bathe. We asked for a fan because top floor was a little warm, basement was cold. Fan showed up right away. Highly recommend.
Company Response:
Thank you for taking the time to let us know about your recent stay in Family Getaway! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for letting us know about the dryer. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

62 of 108 Guest Review

Guest Rating: 9.8
Harlan C.Eufaula, AL
Stayed on 06/04/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay at this cabin. It varied some from the pictures as there was no card table. There are a few things that need some slight repair such as the upstairs shower drips constantly after someone showers, the shower door is a little hard to open and close, the dryer squeaks loudly and one rocking chair is broken on the front porch. The parking isn't great as you have to share with the cabin next door which causes problems getting in and out. All in all though this is a great cabin and we wI'll definitely be coming back.
Company Response:
Thank you for taking the time to let us know about your recent stay in Family Getaway! We strive to give each the guest the same great stay you experienced while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments have been forwarded to our maintenance department to be addressed. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

63 of 108 Guest Review

Guest Rating: 10
Tanner E.Greeneville, TN
Stayed on 03/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

64 of 108 Guest Review

Guest Rating: 8.9
Stevie B.Chesapeake, OH
Stayed on 02/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Cabin is in a great location. Very close to the main strip in pigeon forge. Our bed was not the greatest. I didn't sleep very well the whole weekend. Also the parking is terrible. You have to share parking with the cabin next door and the cabin next to us had numerous people staying in it so they took up the whole parking area and we had to park almost on top of the sidewalk. The cabin is nice but it needs cleaned a little better. There was dust hanging from the ceilings. The fireplace had a brick that was broke off which is not safe for little kids. And my youngest is 5 so I kept her away from it. It's a great cabin but it definitely needs some work on it.
Company Response:
Thank you for taking the time to let us know about your recent stay in Family Getaway! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments have been forwarded to the appropriate departments to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

65 of 108 Guest Review

Guest Rating: 9.6
Michelle M.Wallace, NC
Stayed on 11/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Loved that this cabin was so close to town. Only problem we had was parking since it shares parking with another cabin. We barely had room for us to park and than we were blocked in. Thank you for help us make sure that we get back to the cabin after the wildfires.
Company Response:
Thank you for taking the time to let us know about your recent stay in Family Getaway! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

66 of 108 Guest Review

Guest Rating: 9.8
Angela R.Oneonta, AL
Stayed on 10/27/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

67 of 108 Guest Review

Guest Rating: 7.2
Donna B.West Jefferson, NC
Stayed on 08/16/2016
Ratings:
Booking: 8
Staff: 5
Cleanliness: 7
Check In: 5
Value: 7
Comfort: 7
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Arrived early and we thought that we would leave our luggage in the cabin and do some shopping. The code did not work and after several tries called the office several times. Did not get an answer and did not receive a return call. Stopped by the office later and was told that the code did not work until 4PM. Would have been nice if we had been told that at check in. There were a couple of dirty dishes in the dishwasher. No remote for the TV in one bedroom. Instructions on how to work the cable would have been nice. We did get the TV to work in the living room and 1 bedroom, but not in the other 2. If you want privacy this is not the cabin for you.

68 of 108 Guest Review

Guest Rating: 9.4
Janet M.Mckee, KY
Stayed on 07/03/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 5
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We called on Sunday afternoon needing pool sticks and a cable for the tv, I was told it would be there later that night or first thing the next day I called back later Monday night they said they would bring it on out and they was sorry, we stayed until Wednesday and never did get what we asked for very disappointed on this.

69 of 108 Guest Review

Guest Rating: 7.9
Jacie J.Shelbyville, TN
Stayed on 06/24/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
My family and I stayed in this cabin for a short weekend trip. The negative thing we had to mention was the shortage of towels for a cabin that sleeps 10 people. We had enough for about 6 people. Other than that, everything was great. The cabin was ready and clean by check-in time. The location is fantastic. It is maybe a 10 minute drive from the main strip of Pigeon Forge, if that. We will definitely book through CabinsUSA again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Family Getaway! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issue you experienced with the lack of towels. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

70 of 108 Guest Review

Guest Rating: 10
Robin B.Florence, AL
Stayed on 04/25/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved staying at Family Getaway!!! It was clean, comfortable, and peaceful!!! The beds were super comfy, kitchen had everything you need to cook, and the back deck was so peaceful!!!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

71 of 108 Guest Review

Guest Rating: 8.8
Ashley W.Saint Albans, WV
Stayed on 03/28/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 6
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was very nice. Great location, you are set in the woods but just a few minutes from the city. The cabin was clean and very comfortable. I have just a couple of downfalls, the hot tub was not filled when we arrived, I called and was told they were sending someone, 4 hours later I called again and was told it was broken but would be fixed the next day. The hot tub was never repaired. This was one of the biggest reasons for booking that cabin and we could not use it. The other is the vast amount of bees surrounding the property. My son is allergic, so it was a concern. In general, we had a great stay and would book again, but definitely make sure all amenities are in worki g order before your arrival.

72 of 108 Guest Review

Guest Rating: 10
Nicholas R.Temple, GA
Stayed on 02/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first family vacation. Everyone was very comfortable in the "Family Getaway". The staff at Cabin USA was very helpful and exceeded all of our needs. I look forward to using this company again in the near future! The check in and check out process was an absolute breeze. Thanks for such a wonderful service!
Company Response:
I am happy to hear that you enjoyed your stay in Family Getaway! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

73 of 108 Guest Review

Guest Rating: 10
Roy W.Social Circle, GA
Stayed on 12/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing we found not to our liking is the table only had 2 chairs. We had 9 people so that was an inconvience to that. Other than that everything was great.
Company Response:
I am so happy to hear that you enjoyed your stay in Family Gathering. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while visiting the Smokies. Thank you for letting us know about the lack of table chairs. Your comments have been forwarded to our Owner Liaisons and they will be speaking with the owner of the cabin. Thank you again for your review and thank you for choosing Cabins USA!

74 of 108 Guest Review

Guest Rating: 9.5
Melanie M.Charleston, SC
Stayed on 11/20/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

75 of 108 Guest Review

Guest Rating: 8.3
Rosie H.Reidsville, NC
Stayed on 10/24/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 9
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We enjoyed our stay and the place but sharing the driveway with such a large cabin created issues since the tenants were very rude not knowing they were to share with us by the other rental company. My only advice is make sure that is clearly stated by other company's. Other than that we loved it.

76 of 108 Guest Review

Guest Rating: 9.6
Connie A.Blacksburg, VA
Stayed on 09/25/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was so nice. I would definitely stay there again.
Company Response:
Thank you for all of your kind words. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

77 of 108 Guest Review

Guest Rating: 9.8
Deepak P.Alpharetta, GA
Stayed on 09/04/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We stayed here for the Labor day long weekend. The place is just a mile or so from the Parkway which makes it perfect in case you need to make a quick shopping run. Everyone in the family loved the place.
Company Response:
I am so happy to hear that everyone enjoyed their stay in Family Gathering! We here at Cabins USA work hard to make sure that each of our guests have the same wonderful experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

78 of 108 Guest Review

Guest Rating: 9.6
Karen E.Glade Valley, NC
Stayed on 08/22/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

79 of 108 Guest Review

Guest Rating: 9.3
Tara C.Dolton, IL
Stayed on 08/10/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
About Family Getaway - Overall, it was a good place to stay. The cabin was clean and there was space for everyone. We were pleasantly surprised to find televisions with cable in every room (5 total) when we were told there were only 2. The bedrooms were decorated beautifully and the mattresses were very comfortable. There are a couple of items that need updating or replacing. The microwave was terrible. It barely warmed food and didn't pop popcorn. The kitchen table had seating for 6 people, 3 at the table and 3 and the counter. The cabin sleeps 10 people, so there should be kitchen seating for 10 so everyone can eat together. There was an iron, but no ironing board. There were plenty of body towels, but there were only 6 face towels (2 in each bathroom). Again, the cabin sleeps 10, so there should be enough face towels for 10 people. About Cabins USA - We will definitely book using Cabins USA again. Reservation, check-in, and check-out were simple and easy. The staff I talked to was pleasant, very helpful and the customer service was great. The cabins were located near all of the attractions and stores.

80 of 108 Guest Review

Guest Rating: 8.0
Sharon E.Louisville, KY
Stayed on 07/09/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 5
Check Out: 10
Amenities: 6
Location: 5
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I liked the cabin, however, it was not as secluded in the mountains like I thought it would be. There was no place to sit out by a campfire unless you wanted to sit on the street. The cabins were too close together. On the inside, the bedrooms were nice, the sleeping arrangements were good but not enough seating in the living room and dining room for ten. The kids liked the pool table. Thank God we didn't spend much time there. We enjoyed our vacation greatly but was a little disappointed in the cabin. Thank You.

81 of 108 Guest Review

Guest Rating: 9.9
Gary D.Belfry, KY
Stayed on 07/06/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

82 of 108 Guest Review

Guest Rating: 9.6
Mary C.Pikeville, KY
Stayed on 05/01/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

83 of 108 Guest Review

Guest Rating: 10
Connie L.Mooresville, IN
Stayed on 04/23/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

84 of 108 Guest Review

Guest Rating: 9.5
Naomi M.Lesage, WV
Stayed on 04/16/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Sharing parking was terrible The landscaping in front of cabin was disappointing the entrance (sidewalk) was very steep we had 3 adults with health issues which made it very hard to enter cabin. The lock on front door was in bad repair. But maintenance did repair it We ask to move to another cabin which was granted but we could not find it. We ended up staying at family getaway but it was very hard getting into cabin
Company Response:
Thank you for your review. We apologize for the issues you experienced with us. We are delighted that you we were able to fix the lock for you. We hope that we will hear from you again in the future. Do not forget about our return guest discount.

85 of 108 Guest Review

Guest Rating: 9.6
Teisha L.Valrico, FL
Stayed on 03/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10

86 of 108 Guest Review

Guest Rating: 9.3
Shanicki B.Covington, GA
Stayed on 02/13/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The staff and check-in was awesome. The cabin needs a larger table that will accommodate six people sitting at the dinner table, not having to include the bar stools around the table for everyone to have dinner to together. And ceiling fans being added to the bedrooms would be great. Otherwise the stay was good and I would definitely use CABINSUSA again.

87 of 108 Guest Review

Guest Rating: 9.1
Shelia R.Fairfeild, AL
Stayed on 12/24/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The Pigeon Forge and Gatlinburg experience was great. The cabin was enjoyable and my family and I had a great time. However, there needs to be more seating for families over 4. The kitchen needs more bar stools, it only had one. The dining table needs to seat at least 6 or 8 it only seats 4. I was a bit disappointed to find out that the master bedroom did not have its own bathroom, we had to share with bunk bed people. However, the cabin is beautiful. Appliances do need to be updated. The stove works wonders. We bought a electric heater for the bedroom in the basement area because of the draft. Overall I would come back, and I would recommend others. But I do hope you make the changes with the seating areas. Thank you
Company Response:
Thank you for your review. We appreciate your feedback on your stay with us, and we apologize for any inconvenience you may have experienced. We appreciate you recommendations, and we hope to hear back from you again soon.

88 of 108 Guest Review

Guest Rating: 10
Linda S.Palm Bay, FLORIDA
Stayed on 12/07/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was very good except for the bedroom upstairs TV was not hooked up because the there was not a plug outlet within reach of where the TV was hung. Also there was cable box for that TV or anywhere to put one. The TV was located in a very bad location. Other than that we had a very good stay.
Company Response:
Thank you for your stay with us. We appreciate your business and your time you took reviewing our cabin Family Getaway. We take our guest feedback seriously and are always looking for ways of improvement. We will have our maintenance staff address the TV connection in the bedroom upstairs. We hope that we will hear from you again soon. Do not forget about our return guest discount.

89 of 108 Guest Review

Guest Rating: 10
Stacey H.Nolensville, TN
Stayed on 10/25/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family found Family Getaway the perfect place to celebrate my precious sons life.
Exactly one year ago I lost one of my twin sons to suicide at age 26. It is the most heart wrenching devastating loss for our family. To celebrate his life and his one year Angelversary we wanted to be somewhere beautiful- peaceful and experience something our sweet Chase was never able to.
Family Getaway was simply perfect. It was a place of healing for our family. Cabins USA made the process of reserving- check in and checkout so easy. It was a blessed experience in every way. We will for sure be back

90 of 108 Guest Review

Guest Rating: 9.7
Jonothan O.Lebanon, KY
Stayed on 10/09/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The "Family Getaway" cabin had been closed for over a month undergoing renovation. We were the first group to stay in it since it's renovation. Everything was very nice. New paint, new deck, carpeting was removed and the two top floors had all hardwood and nice decorative tiles in the lower level. The beds had amazingly comfortable mattresses and the cabin was overall very comfortable. Flat-screen TV's in all bedrooms, the living room, and the game room. Wi-fi was fast and reliable. The view was amazing and we enjoyed our vacation.

The only problems we had is that we were a group of 9. The kitchen needs to be adjusted to fit the entire group staying there. The cabin was supposed to accomidate 10. There were only 4 chairs at the table and 1 barstool. There were only 6 forks in the drawer. We enjoy praying and having our meals as a family and we could not all sit and eat together. I would recommend 6 kitchen chairs at the table, and 3 bar stools.
Company Response:
Thank you for taking the time to write your review. We are delighted that you enjoyed your stay with us at Family Getaway. We apologize for any inconvenience you encountered during your stay with us, and we appreciate all your feedback on your stay. We hope that we will see you again soon for your next vacation.

91 of 108 Guest Review

Guest Rating: 8.8
Randy L.Pollock, LA
Stayed on 07/13/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
all was good except the floors could've beed cleaner and the upstairs room needs a ceiling fan.

92 of 108 Guest Review

Guest Rating: 10
Linda L.New Smyrna Beach, FL
Stayed on 06/08/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The staff at Cabins USA are very friendly and great representatives for your company. Our stay was good. The only suggestion, I would have would be to have a ceiling fan in the bedroom on the third floor. It was much warmer up there than in the other rooms. Beside that, I would definitely stay there again.
Company Response:
Thank you for choosing Cabins USA. We appreciate all your feedback on your stay with us. We will have our maintenance staff look into adding a fan to the third floor bedroom. We hope that we will hear form you again soon.

93 of 108 Guest Review

Guest Rating: 8.8
Danyell C.Kinsey, AL
Stayed on 03/27/2014
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
My family and I really enjoyed our stay and would definitely book this cabin again. The location was very close to the attractions we visited while there. Awesome vacation rental.

94 of 108 Guest Review

Guest Rating: 8.2
James W.Knoxville, TN
Stayed on 11/27/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The cabin is in a great location - close to everything. Although the cabin itself was clean, the carpet was real, real dirty. Because of previous guest comments about the carpeting, I contacted Cabins USA about the carpet and was told that the carpets were scheduled to be cleaned just a few days before our arrival. Either they were not cleaned or they are in such bad shape that they need to be replaced. The beds are horrible to sleep on. The sofa in the living area is very worn and unconfortable, the love seat in the living area had a big rip in it, the barstools are falling apart and could not be used, there was only seating at the table for four and the cabin is suppose to accommodate 10, the microwave would barely heat. It was dangerous to go up or down the porch steps going to or from the car since it was so dark and you could not see the steps - a light is needed for guest's safety. The sprayer in the kitchen sink does not work and little water pressure making it difficult to rinse dishes before placing them in the diswasher. The TV is mouted so high over the fireplace that it hurts your neck to watch. The countertop is coming apart at it joint. Overall the cabin is in need of updating and repaier. We will use Cabins USA again, not this cabin.

95 of 108 Guest Review

Guest Rating: 8.0
Elaine B.Beaumont, MS
Stayed on 10/21/2013
Ratings:
Booking: 9
Staff: 9
Cleanliness: 5
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Carpet needs cleaning or replaced. Some light bulbs were out but problem corrected promptly. Cabin listed as accommodating 10 but only had 4 dining chairs & 2 bar stools

96 of 108 Guest Review

Guest Rating: 9.7
Melissa A.Louisville, KY
Stayed on 04/26/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time in the cabin and where the location was. The only thing we were a little disappointed about is that it did not have a normal grill, it had a grill like you would find at a public park and there were 10 of us at one point, so instead of grilling out (because it would have taken so long) we cooked inside. But overall, it was a great experience and we would stay again.

97 of 108 Guest Review

Guest Rating: 8.2
Angie W.Frankfort, KY
Stayed on 04/04/2013
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Enjoyed the cabin and the area the cabin was located in. It was very peaceful and quite. My only request for the cabin is I would recommend that ceiling fan & ceiling fan light be seperate for the upstairs gets really hot and if we could've had the fan on only with no light would've helped to circulate the heat down)

98 of 108 Guest Review

Guest Rating: 10
Linda H.Hartsville, SC
Stayed on 11/21/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time and will most likely return in the future.

99 of 108 Guest Review

Guest Rating: 9.5
John J.Lexington, KY
Stayed on 10/12/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The bed on the main level was so uncomfortable that nobody in our party would sleep on it and ended up on the sofa. Only one faucet/shower can be on at a time if 2 people are using water one shower will stop completely, it was not fun to find that out. Disappointed that all the rooms had cable TV yet no TV's are in the bedrooms. Other then that location was great, close to everything, staff was helpful everything worked out for a great weekend.

100 of 108 Guest Review

Guest Rating: 8.9
Patricia W.South Charleston, OH
Stayed on 09/26/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I do not wish review to be on web.
We enjoyed the stay at Family Getaway; however--
A leak to the upstairs toilet was fixed in a timely, satisfactory manner. There was a cracked toilet seat in downstairs bathroom that was not fixed when the plumber came for other bathroom problem. That made it uncomfortable for the couple using the downstairs. The noise the upstairs toilet made after being flushed was pretty aggravating. This may simply be the way that system works. I would not want to knowingly rent a cabin that we knew we had to listen to that every time. The carpeting desperately needs cleaned--quite dirty with spills from prior renters. The cabin applainces and fixtures showed their age. I was a little disappointed with that as we had stayed in another USA Cabin in 2010--super! Loved it. Didn't mind the bugs too much as we realized it was an outdoor adventure. I appreciate the amenities--plenty pots, pans, dishes, etc. We plan to USA Cabins again, but will check out the age of the cabin next time. Oh, the bunk bed mattresses were reportedly AWFUL. You could hear people thrashing about on them--sounded as if they were filled with straw or paper, or something crunchy sounding. Really don't want that again. Hope this is helpful. One more thing: And this may not be a problem for everybody but we found the high kitchen table and chairs VERY uncomfortable. We could hardly play board games at the table because the strain it put on our bottoms and for me, legs. That may not bother everybody, but it did our family. What was sort of funny was, the table and chairs in the downstairs were oddly too low to the ground! We couldn't figure that out. We still enjoyed our visit to Dixie Stampede and other sites.

101 of 108 Guest Review

Guest Rating: 7.5
Cheryl L.Louisville, KY
Stayed on 09/12/2012
Ratings:
Booking: 10
Staff: 8
Cleanliness: 4
Check In: 10
Value: 4
Comfort: 4
Check Out: 10
Amenities: 2
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Your stay was very enjoyable and relaxing. The cabin could use some work. The pool table is very unstable the mattresses on beds all need to be replaced. The kitchen supplies need to be replaced(pots,pans, dishes) some wallpaper is peeling and the back deck where the hot tub is located has several boards that need to be replaced. Overall the cabin is nice just needs some TLC.
Company Response:
Thank you for staying with us in Family Getaway. We are so glad that you enjoyed your stay minus the minor issues that the cabin had. We here at Cabins USA appreciate any and all feedback from our guests. That is what helps us to grow! These issues with the cabin will be handed to our maintenance and housekeeping manager to ensure they are properly taken care of. Again, thank you for choosing Cabins USA. We look forward to seeing you back with us soon.

102 of 108 Guest Review

Guest Rating: 8.2
Lee M.Lexington, SC
Stayed on 04/27/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 4
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our visit, but we would not stay in this unit again. Smaller than expected; clean, but worn (living room gave an unappealing first impression) The beds were not comfortable, (again felt like old, used-a-lot beds). Major problem was the birds in the walls, who didn't sleep when we were trying to sleep. I called on Monday to report the birds, so hopefully that problem has been addressed. Plenty of towels and hot water!

103 of 108 Guest Review

Guest Rating: 8.9
Johnny R.Mount Hope, AL
Stayed on 04/15/2012
Ratings:
Booking: 10
Staff: 6
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was much older than the photos led us to believe; it needs some cosmetic improvements. The floors creak and are very noisy. The photos showed a TV in the loft with the bunk beds, it was not there. Facility was comfortable and the kitchen was equipped sufficiently. The area is very quiet and peaceful. We asked for replacement ice trays the day we checked in. We were told they would refer to maintenance, the trays were not replaced, therefore, we had to purchase ice as the trays leaked and would not release the ice that did freeze in them. Overall, we had a good experience, I was a little dissappointed in the age of the cabin. There was not enough tables and chairs provided when having a meal there. The stools for the bar were too tall for that particular bar and there was only 2 of them. The cabin was listed to accommodate 10 people; to me that means enough seats and tables for 10 people to sit at a table.

104 of 108 Guest Review

Guest Rating: 8.2
David H.Louisville, KY
Stayed on 04/06/2012
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 4
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Bed was broken down badly, on main floor

Hot water was not working very good.
No body told us that the main swimming pool was not open
dryer lint guard was gone
pool table sticks did not have tips on them, so was not able to play pool.

Sign of cabin was not able to see from the road

Other then that it was nice, we like being able to sit at night with the friend and talk, so we did like the cabin feeling of staying there

105 of 108 Guest Review

Guest Rating: 8.9
Sharon C.Fayette, AL
Stayed on 03/04/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 6
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10

106 of 108 Guest Review

Guest Rating: 9.6
Holli L.Gaylesville, AL
Stayed on 10/23/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very comfortable cabin and good location. Overall very clean, except the curtains over the kitchen sink. Not sure about the other bedrooms, but the bedspread on the main floor is a bit ratty. It would be great if a couple of coffee filters were included just to get the guest started. I would think this would be a basic provision. But, overall a great cabin and wouldn't hesitate to rent it again. It was great for me to have a bed room and bath on the main floor as I have bad knees and stairs can be a challenge after a long day. My 2 friends were fine with going up or down stairs. Thanks!

Oh, also. After being there one night I realized there was a draft when I was sitting in the chair by the front door. As it turned out the top window was open. The kitchen window was open in this same fashion.

107 of 108 Guest Review

Guest Rating: 10
Wilma B.Waco, KY
Stayed on 10/14/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
my family enjoyed our stay,, renting a cabin is the only way to go, this was my third time and i will do it next time,, thanks Cabins USA

108 of 108 Guest Review

Guest Rating: 10
Rosa H.Lumberton, NC
Stayed on 09/22/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was my first time using Cabins USA, but it will not be the last time. We enjoyed the cabin, it was very spacious and had all that we needed during our stay. Our check-in was easy and quick. The lady that checked us in was nice and very helpful. Hope to be using Cabins USA in the future.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

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Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

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Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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