Guest Reviews

I have already booked this cabin for a trip in November and again for Jeep Invasion Aug/2025!!

This cabin was great. We saw a bear walking in front of the house. My sister and I took our 84 year old mom there for her birthday. She absolutely loved it and said it wasn't long enough. The only thing bad about the cabin (and we joked about it) was everything squeaked. The floors, the outdoor glider, the sofa, and the bed but only while you were getting into it. We joked that it should be called "A Beary Squeaky Place". We were close to Pigeon Forge and Gatlinburg. Only like 8 to 10 minutes. Great place to stay!!!

A Beary Special Place lives up to its name, we actually saw a bear on the property as we pulled into the drive. It was unbelievable. The cabin is very nice and comfortable. Will definitely return in the future.

Great place to stay. Close to town but felt like you were in the country. My only complaints were that the downstairs bed was not comfortable and the windows needed cleaning. No major issues. Really nice place. I would stay there again and reccomend it to friends.

We were very pleased with the cabin and the surroundings.
Only dislike was the location where we had to come in and go out. Was very bad if the traffic was heavy.
Would like to see Cabins USA put the exact location on the cabins when we are looking at booking a cabin. I know the map is there but is not very informative of the location on some bookings. For this cabin only due to be located off the Spur we would not book this cabin again.

We have used Cabins USA for several years and this is the only cabin we were not satisfied with due to location of going in & out from the Spur.

We will be back in August at another location.

Overall, the cabin was fine. Clean and big enough and loved having the hot tub after a long day. The only complaint about the cabin I'd have is the squeaky floors and beds are a bit squeaky too. Booking or early check in online is not possible if Canadian as they don't recognize the postal code. (I even had to put in a fake zip code to post this review). I was disappointed about the location. I had emailed ahead of time and was told it was only a few curves, a two lane road and no steep areas. That was not the case. The two lane road was still quite narrow and some spots were only one lane. It was very curvy and at least two pretty steep areas. There were even signs on the way up recommending 4 wheel drive and/or chains! I got used to it after a few days but was very nervous to drive it at night in the dark so this caused us to miss some night events we had hoped to attend. I understand it is the mountains but if I had been provided an accurate description of the drive, I would not have booked this cabin.

The place is beautiful and quiet. Perfect plece for enjoying time away from home. We even saw a bear and her cubs close to the cabin.

We enjoyed our week. Have used Cabins USA 10 plus years now & have always been pleased.

What a great place to stay for the long weekend. Cabin was clean and what a great view we had from the porch. The drive in was interesting but well worth it. I would book this cabin again.

It was a Christmas present to my grandkids. They said it was the best vacation they had. We will definitely be back. We even had the pleasure one night seeing a bear next door while we was in the hot tub. The beds were comfy everything you needed in kitchen. I give it a 10!!

The only problem we had was not able to get in our cabin at check-in time. We had to call to get a key to get in. When maintenance came by he told me that they gave me the wrong code.

Great cabin for a family of 4! Beds were super comfortable. Be sure to take your own frying pans as the cabin only has 1 very small one. Hot tub was pure heaven after a long day of walking with a knee injury!!! Has an added air conditioner upstairs so you dont have to worry about the upstairs getting hotter. We had a problem when we first arrived with the keyless entry but called and the lady helped us get to the key quickly. The front porch swing was super relaxing also. The downstairs shower head turns on even if trying to take a bath. No major issues though. We had an amazing stay and will continue using Cabins USA as we have always done!!!

OUR STAY WAS VERY NICE AND COMFORTABLE. THE CABIN WAS CLEAN AND WELL DECORATED. THE CABIN LOCATION WAS NOT FAR OFF THE PARKWAY AND JUST A FEW MINUTES FROM PIGEON FORGE. WE WOULD RENT THIS CABIN AGAIN AND RECOMMEND IT TO OUR FRIENDS.

8th year booking with Cabins USA. We stayed in this cabin three times. It's very nice and relaxing.

Let us start by saying, we will be booking further stays with Cabins USA for sure. Our stay was definitely worth the trip. We did have some concerns with the parking for this cabin but other than that things were great. The issues with the amenities were handled in a timely manner and professionally as to what could be fixed for our stay. The game room is tiny, and the trundle bed is no more but overall a nice place. On a sad note...we did NOT see any bears!! But overall, an amazing getaway!!

We had a great family vacation in this cabin. Everything was perfect when we got there. The only downside to this cabin is that it has no skillets! Lol.

My family really enjoyed our stay. The peace of nature was much needed.

We enjoyed our stay and would stay again sometime.
Cabin had everything we needed. Nice to just open the door and relax.
Location was close to everything we were interested in doing while there.
Parking was a bit tight for a big truck, but we managed.
I loved the little bear in the tree out back ♥

I did leave a small list on kitchen counter, of items that are in need of repair.
1) Dishwasher didn't work and had standing water in it when we got there
2) Ceiling fan in downstairs bedroom needs tightened.
3) Slat missing from bottom right blind behind loveseat (not a big deal other than lights shining in).
4) Fireplace wouldn't work

Thank you, enjoy your day !

We were extremely pleased with our cabin, the location, the surroundings, and the amenities. This wasn't our first time staying in Cabins USA properties and hope to not be our last.

The location was halfway between Pigeon Forge and Gatlinburg. It was easy to travel back and forth to wherever we wanted to do for the day, whether it be food, shopping, attractions. Even though the cabin was physically close to some cabins it sure didn't seem like it at all. You could go for a walk and not be in the way of vehicles.

We had a problem with the gas grill...out of propane. We called the office and a service guy came fairly quickly and got the grill up and going. He was quite pleasant to chat with for a few minutes.

We enjoyed the hot tub every night. We try to get a cabin with a pool table and game console in it. It's just something different to do as a couple.

We will return again!!

Great cabin! Had everything we needed! We would definitely stay here again.

This property was very comfortable and we enjoyed our time very much!!! Plenty of bathroom and bedroom linens, but skimpy in the kitchen. Could have used an extra kitchen towel and dish cloth. The location was great and we loved the hot tub. We felt that this cabin was perfect for our family of 3, 4 would okay, but 5/6 would be tight.

We always love our stay with you and this was no exception. I did miss network television because I enjoy watching the local news and the Gatlinburg visitors channel. We didn't have that with our cabin this time. One thing that was very disappointing was the fact that we couldn't use the fireplace. I made a call and left a message that the pilot light was out, but no one came to get it going and no one returned my call. Over all, we very much enjoyed our 5- night stay and will be returning customers.

Had a great time!! Everything was excellent!!!

Great time

We stayed at a different Cabins USA property last year and were totally pleased, so perhaps our expectations were a bit high this time around. That being said, this stay was good but not great. A few disappointments with amenities - the video game machine did not work, the pool table was in a room too small to effectively play pool in, and the hot tub water had an odd aroma. The drive to the cabin ends with a blind vertical ascent up a steep hill, which felt precarious each time we had to do it. The beds were comfortable, the kitchen was well equipped, and the seating in the main room was good. As stated before, we had a good stay and a wonderful time in Pigeon Forge, but compared to the previous year certainly not the same quality. All this being said, I would not give this property a negative rating - the good certainly outweighs the bad - but it definitely is not the best choice from Cabins USA.

The floors creaked very loudly so if my son was asleep we couldn't walk around. Other than that the property was amazing and we had an amazing time.

Truly enjoyed the stay. The lack of Wi-Fi was an issue since our daughter needed to take her college final. However, the young lady at the office suggested the local library and that worked out great. The deck out back with the hot tub was the most private we have ever had. The kids loved the pool table and arcade games. Thanks for an awesome family vacation!

We stayed at this cabin July 26-28th very nice place had games for kids to enjoy the location was great in between every where we wanted to go just minutes away. I would stay here again for sure

Cabin was good but they need to do something to cool the upstairs it's hot and sleeping with a fan is not fun to me. Thanks for a wonderful time over all and I will be back cause cabins USA are the best.

The down fall was the cabin did not cool the upstairs, it was so hot in the even time you could not sleep up stairs.

This was our first time staying in a cabin. It was absolutely wonderful

Another great cabins USA experience. Probably 8 or 9 times now. THe fireplace didn't work and the TV is reaching the end of its life.
But everything went as expected.

Very pleased. Definitely will be returning.

The cabin was great and we have everything we needed, including a crock pot, which is a great thing for chili! The game room area is a little tight without much too but we expected that from the pictures. The cabin overall was roomier than we expected. We enjoyed our stay very much. We have stayed with Cabins USA many times and will continue to do so!

Air does not cool top bedroom. Outlets don't work in top bathroom. Shower leaks when drawing water for tub in bottom bathroom. We had a mixup when we went to go to A Beary Special Place our cabin ,we were sent to A Beary Happy Place someone with cabins USA helped us figure it out.

The cabin was great except for the lack of lighting in the cabin. Sitting at the table the light was so dim we had to move a lamp nearby just to read or play cards. Two of the bulbs we out in the master bedroom. There is very little parking. Room for one car by cabin porch and one car higher up the hill above the cabin. We had a great time. The hot tub, pool table, and game machine are a plus. I would return and rent again.

This is the 4th time staying and 2nd location. I was recommending you at anyone we talked to during our hikes. Awesome cabins with all the comforts of home. Can't wait to come back.
Check-out received a low mark because we received the email with instructions at 7:30 am the day we checked out. Sending the day before would be very helpful. Also, a ceiling fan on the porches would be a wonderful addition.
Thanks for another great vacation.

We've booked countless cabins through Cabins USA and will continue to come back for their great customer service, ease of use, cabin quality, and pricing. We've never had a problem with Cabins USA and they are always more than accommodating. This trip was for our honeymoon and Cabins USA helped me reschedule multiple times due to the uncertainty of our wedding and covid-19.

A Beary Special Place was a cute little cabin and easily accessible, especially if you know the Sky Harbor area. We always stay in Sky Harbor because you can't beat the close proximity to Pigeon Forge, Gatlinburg, and the national park while still feeling tucked away in the mountains. We had no problems with any of the amenities, luckily issues mentioned in previous reviews had been taken care of. Oven, stove, and hot tub all worked fine and were used nearly every day. We brought some cooking supplies with us after previous reviews said they were missing (steak knives, baking sheet, etc). The only thing that we noticed that was actually missing was a baking sheet, but didn't hurt to have the extra supplies we brought from home. There were also no paper towels, not sure if they were just forgotten by the cleaning staff or not, but regardless we just ran to the store and got our own. No big deal.

Our only major complaint about A Beary Special Place is that it is very poorly lit inside in the kitchen and dining room area. However, this is not earth shattering and certainly not a reason to not book. The pros greatly outweigh this small con. We loved the large bed, relaxing in the hot tub after a day of exploring the Smokies, playing Dig Dug and Frogger in the game room, and sitting on the back porch in the mornings. Some previous reviews mentioned the WiFi and cell service, we have Verizon and didn't get great service or have great connection with the WiFi either, but we were in the mountains to disconnect so we didn't mind.

Thank you for another great trip Cabins USA. We will be looking forward to our next stay.

Only disappointment was the stove had not been fixed and we were not told. The broken oven was noted a few weeks back and we assumed it had been fixed. I called the day after we checked in and was told someone would be out to fix it. 2 days later someone came out but never brought the heating element it needed. All the food for the oven had to be pitched.
I have booked with USA cabins five times and this was the only issue I ever had.

The cabin was exactly what we expected based on the description and pictures on the website. We enjoyed the location and the proximity to Great Smoky Mountains National Park. The kitchen was missing a few key housewares but we got creative and did without (i.e. no baking sheet, measuring cup, or steak knives). We received a call from CabinsUSA on the day of check-in that the oven was not working and would be fixed the following day. This did not take place so we were without an oven all week. Luckily, we were able to plan our meals accordingly. The kids thoroughly enjoyed the hot tub and game loft. I loved the convenience of having a washer and dryer on site. Wifi is available but needed to be restarted a few times. Cell service can be spotty, depending on your carrier.

It was an awesome stay . We loved and so much and will definitely be back

This is a nice cabin tucked back in a cove, very relaxing and peaceful. This was the 5th year I rented from Cabins USA and the 4th cabin we stayed in, see you next year.

Location was great. Few minutes off main road. Parking was great for one car. Nice covered porch and swing. Living room dining and kitchen nice area plenty of room to relax and eat. Back porch nice swing and privacy. Only personal complaints I have are the pool table and hot tub. Table is not the quality some other properties have. And the hot tub was a lil older. Still would stay here just two things that could be upgraded in my opinion. Express check in is the way to go as well!!!

My family loved the cabin can’t wait to come back

A Beary Special Place is wonderful! This was our second stay and our family thoroughly enjoyed the beautiful cabin and the gorgeous view. We will definitely choose this cabin again next time we visit Gatlinburg. Thank you!

Cabin was great just need bigger TVs in bedrooms. Enjoyed my stay

We had a great time. The cabin was great, but really needed to be cleaned better than it was. A lot of cobwebs and floors and shelves we not very clean. Cleaning folks just need to do a better job. Parking is limited at this property, but the location was perfect. Fantastic WiFi!! Overall, we were very happy with our stay and would recommend “A Beary Special Place” and stay again.

My husband and I booked A Beary Special Place because we wanted a quiet getaway...we were not disappointed! Tucked in a wooded hillside, A Beary Special place was exactly what we needed to recharge! The cabin was cute, clean and comfortable. The wooded view from the back deck was so peaceful. We enjoyed soaking in the hot tub each evening in the quiet solitude. We were very pleased with this rental and especially appreciated CabinsUSA express Check-in and Check-out !

My family and I have been renting cabins in the Smokies for around 20 years. It is something that keeps us coming back there for mini vacations. The cabin itself was adorable. The rooms were well kept, spacious, and decorated very nicely. We loved the location. Not too far from town, but just far enough away to have some privacy. The rear deck was very nice and private, great for taking pictures of our family! Checking in & out was very easy, quick, and stress free.
Now the cons. The range in the kitchen has a loose handle, and when closing it will slam hard. We assumed there would be at least a trial size laundry detergent, but there was none provided, so make sure you bring your own. We booked this cabin based on the amenities it offered for the price. It had a dart board, pool table, arcade, and a hot tub. These are the things my children were thrilled about! Within the first 10 minutes of arrival, my kids raced up the steps to the "game room". It didn't take long to realize it wasn't as great as it was meant to be. The dart board had some broken darts, and the score board is broken. The arcade is sitting in the corner of the loft, and is impossible to play if someone else is playing pool (you will be in their way).
The pool table was the most disappointing in the game room. It is crammed in the loft in between the arcade machine, stools, and a dart board play area. If you want to play, you will only have 1 side and 1 corner that allows enough room for the pool stick to make shots. There's even a window on one end that could possible get broken if you aren't careful. Finally, THE HOT TUB.... my husband and I could not wait to relax and unwind from our trip in the hot tub. When we uncovered it, we noticed a weird smell, but thought it was because it had been sitting covered and unused for awhile. After we got in, we noticed the skimmer had wads of brown slime on it, the chemical bobber had brown stains and slime on it, and there was a dark brown water line all around the tub. We got a towel and wiped it, but that made it worse. The brown mixed in with the water and made the water greenish/brown. The bobber had chemicals in it, but they looked old, brownish and dry cracked, and the jets aren't very strong (maybe because the tub is older). Needless to say, we got zero use out of a hot tub that we paid to use for 2 nights.
In closing, the cabin itself is very nice and clean. The beds slept like a dream, but we picked this cabin because of the amenities that we were excited to use, and none of those options were worthwhile. We DID NOT contact administration because our paperwork that we received at check-in said that we could not get reimbursed for anything we found not up to standard. So, would we recommend this cabin? Only if you are looking for a comfortable place to sleep and eat.
*Also, it was advertised to have a speaker system compatible to Ipod, but we NEVER found it. :( Another thing we were looking forward to that we did not get to use. :( :(

This is a very nice cabin and very clean. You dont have a view of the mountains but I knew that when I rented this cabin. I rented it because if its location and how close to both Gatlinburg and Pigeon Forge. The amenities are good although there isn't much room to play pool but the video games were fun. We enjoyed our stay and will be using Cabins USA again.

Excellent property. So perfect that we encourage everyone to choose a different property so this one is always available for us!

The cabin was nice. Booking and checking out was very smooth. We were looking forward to enjoying the hot tub but upon arrival it didn't work. Maintenance was notified and parts had to be ordered to fix it. The parts didn't come in before we checked out. They weren't aware it wasn't working when I reported it so the previous people who were there must not have reported it broken. There wasn't another cabin available close by for us to move to. There's really not enough room to play pool at the pool table. It was clean and we had what we needed and it very nice and convenient to town although I wasn't happy with what was offered to me as a refund due to hot tub being broken. Staff did good about keeping me updated on what was going on.

The cabin is beautiful! The drive up can be a bit intimidating at night and in the snow. Very clean cabin! Great location to pigeon forge and gatlinburg. Will definetly be returning!

We had an awesome experience. The back door lock didn't work and maintenance was there to fix it immediately. I will definitely be back next Christmas!

The cabin was beautuful. I didn't like the location. We had a great time BUT the only issue we had was numerous huge water bugs in the cabin. Dining room, kitchen, and both bathroom and the master bedroom. My husband killed 7 of the 8 that we saw during the 3 night stay, one got away. We did speak with a cabins rep who sent someone out to spray.

The cabin was pretty clean. We had all that we needed. Was somewhat disappointed that there is no longer a better discount for returning customers. We used to get 20% off and that is no longer available. That alone will prompt me to look at other rental companies. All in all, we had a good time and the cabin provided us a nice relaxing time.

The location was great, the cabin was decent, it needs new floors couldn't walk across the floors without creaking and popping, it was very annoying. It also needs a new sleeper sofa, the one there is very warn out, only used it one night. We did enjoy our stay and would recommend Cabins USA.

We had a blast staying in this cabin. As always Cabins USA comes through. As a group that travels to the area twice a year we exclusively use Cabins USA and have never been disappointed. The staff is always great and ready to help at a moments notice. I could not recommend a better cabin rental company.

Very nice cabin the location is great in between Pigeon Forge and Gatlinburg. My family enjoyed our stay!

My family and I Loved the cabin! The location was great, and the check-in process and the check-out process were both simple. The only thing I would say about the cabin was the hot tub looked as though it needed a good cleaning. But everything else was top notch! Can't wait to book with you guys again in July! :)

We were satisfied with our stay just wish we could of kept the cabin that we originally booked since it was more secluded and had a jacuzzi tub. But all in all a very special place was very nice and clean and we enjoyed our stay

the cabin was nice, totally enjoyed my stay but could use more room and seating on rear deck area.

We enjoyed the cabin experience at a Beary Special Place. We did a lot of outdoor activities such as hiking and tubing while in the Smokies. It was nice to come back to the cabin and relax a bit. The beds are super comfy also! No complaints, only great memories!

My boyfriend and I had the best stay at this cabin. It was so nice and comfortable. The loft had a pool table and an arcade, which was really fun. The only complaint that we had was that the grill didn't work very well, but we had an amazing time regardless. We would definitely stay here again.

We did the express check in, which was great, no waiting at an office! The cabin was beautiful and clean. Plenty of kitchen supplies! The arcade game was great. The pool table does not really fit in the location, but we still had a fun time playing. Hot tub and view was nice. Our family enjoyed our stay and we would come back again. Highly recommend.

This was our 3rd stay at this cabin. Just love the location The staff alwayse nice and friendly. Will definently return

Lovely little cabin, had everything you needed for the week. Floors could use refinishing and there is a need for some hooks in the bathrooms to hang clothes or a little piece of furniture to sit them on.

Our recent stay at A Beary Special Place was amazing. There were a few small hiccups, no propane, no batteries for the remotes and a clogged sink and no darts for the dart board. The staff was so awesome, at the office and especially the guys in the field. They took care of all these little hiccups with no hesitation. I wouldn't even hesitate to stay at this cabin or any other one in the Cabins USA system. I gave this company 10's across the board. Which sums up my experience a perfect 10 stay :) See you guys again down the road.

Cabin had a very nice appearance. My only complaint is we were wanting to use sofa bed and it was worn out as well as the sofa itself. Living room furniture definitely could use to be replaced.

This was a wonderful place to stay! Our family had a wonderful time. Can't wait to come back!

I rented a Ferrari for my son's 26th birthday and we headed to the windy roads of north GA and TN. It was a father and son experience of a lifetime. The cabin was nearly perfect. The process for booking it, however, was not. BOOKING: I tried to book several places and each time I would get hung up and the reservation never seemed to complete and I never got any kind of confirmation email. Eventually, I called a person and booked over the phone. I explained the issues that I was having over the internet. The women who helped me was fantastic!!! She knew all of the places and got me exactly what we were looking for. She was great! I got my credit card bill 2 days later and there a three, yes, three, charges for rooms to my card. They are researching it but it's now become a hassle trying to make sure that I am not over-charged for rooms that I didn't even book/use. Everything else about the place was great. Check-in was a breeze. The place was clean. The amenities were fine. They started the top tub before we got there so it was plenty warm, immediately. You can't beat thevalue or the location (very easy access to both Gatlinburg and Pigeon Forge)

Very nice place was perfect for my lil troop of scouts..I look forward to staying here again.

The cabin itself was very nice and the staff was great. The only issues I had was no internet service because the password would not work and the TV channels were going in and out. There was also not a lot of room to play on the pool table due to size of area were it is located. I have used CabinsUSA several times and have always been satisfied with the staff and how easy it is to check in and out. Sure I will use you all again in the near future.

Our trip was amazing. Everything was exactly like the pictures online. The only down fall was the dryer and leaky window. Dryer could only run on low temp for about 2hrs, if not it would set the smoke alarms off. We had a hard rain the morning we left. All of our luggage was packed and lined up in the living room. We didn't notice the window until we grabbed the luggage. Nothing major. We plan on returning to A beary special place again. Thank you CabinsUSA.

This cabin was very nice but it had several small issues. The dishwasher doesn't clean the dishes and there were no extra sheets and 2 of the pillows didn't have pillow sheets. Where this property is located is wonderful and easy to find and get to.
Thank you for making this change to this cabin after not being able to stay in the other on called 2 tranquil 4 words. We appreciated it

Jill Haseley

Cabin was so clean and at good location.Sure i will come for next time.

Great cabin! Smaller but big enough, with no other cabins right on top of you. Saw a bear right beside cabin which was highlight of the trip. Check in was very slow as they just needed more than one check in agent. Would stay again and Cabins USA seems to have better pricing that most! Hot tub was larger than most which was awesome.

The only complaint I had was the location of the pool table not nearly enough room to play. Everything else was almost perfect had a wonderful stay.

Awesome Stay! Thank you for helping me through the booking process which included asking questions about our intentions and recommending the perfect cabin. The location was ideal. We loved the cabin and all of its amenities. We also saw a bear walk right past the front porch! Thank you.

Had a great time! Cabin was fabulous. It was a great value for our family!

Difficult at first to find so you know you are secluded. Cozy and beautiful setting. We've come to the Gatlinburg area for many years and this was our first time we stayed in a cabin. Doubt we will ever go back to renting a condo.

The cabin looked just as the website showed. Very comfortable. Other than a few spiders, it was great.

My one complaint is that the hot tub was not clean. We arrived in the evening and decided to get in but once we were in, we noticed that the smell was weird so we got out within 10 min. When we looked the next morning, we saw that it wasn't clean AT ALL, thus the smell. The cabin was awesome and the location was as well! I love coming to this area of the country so I will definitely be back!!

Very nice spacious and clean peaceful getaway spot

I only gave an "8" for location. Although yes, it was up on a mountain, and in close proximity to Gatlinburg, and Pigeon Forge, which was good. It was not good for our 4 and 6 cylinder cars. Thought it was going to kill our Toyota. I love Cabins USA, and will continue to stay here, but will ask for lower altitude locations. The cabins are beautiful, as well as all the amenities. Check in was quick, efficient, and the staff are great. We made reservations online, but changed our mind about which cabin we wanted. It was no problem for your staff to change cabins for us. They were courteous, and super friendly.

Very enjoyable stay. Cabin was extremely clean. Evidently, the weekend we stayed was a good weekend for everyone to visit Pigeon Forge/Gatlinburg so the price was a little high. In just checking, noticed future weekends were much cheaper. Good amenities for children/young people with the pool table and game machine. Also, wireless was very good although no phone service. A land line was provided which made the no phone service very acceptable. Kinda nice without cell phone !

Will definitely use Cabins USA again !

We stayed here with our two kids and it was the perfect size cabin. The cabin is located right outside of the Pigeon Forge city limit about 3 miles from the main strip but at the same time it is in the middle of the woods so it was a perfect spot to jump into the fun but relax in the quiet. The cabin had everything we needed! It truly was like being at home. The road to the cabin was a little steep but my little camry made it. There is no yard so don't plan on playing outside the cabin. The pool table area was a little tight but the kids didn't seem to mind at all. Jacuzzi needed to be cleaned so we didn't use it but it seemed to work fine. It had wifi and a land phone so we could communicate with family about our grand adventures! Beds were comfy and cabin was clean. You don't get cell phone service but that was ok in its own way. lol Gatlynburg was just a few miles down the hwy so that was nice too! I would definatley stay here again :D Worth the $$$

Grill was out of gas but maintenance was able to replace it the next day.

There was no cell reception. The door had a special combination lock that would not open. We had to drive down the mountain to get cell reception to call the office for help. We drove back and forth a couple of times following instructions that did not work. Finally, they sent maintenance. The battery was dead. He replaced it. The battery was acting up again before we left. On the other hand, we loved the game room.

Great cabin, plenty of room and nicely kept. The beds were extremely comfortable and the cabin was stalked with everything you could need. I will say I was a little disappointed in the size of the backdeck, it's rather small but having the Jacuzzi was a nice touch. The cleaners may want to do a better job of getting the cobwebs in ceiling areas. Overall a nice place to stay.

We had a great trip. One of the best yet we had a bear in our trash the last night we were there was neat to see one up close. The Old Mill is the best place to eat. The place was very clean and easy to get to. Can't wait to go back.

the hot tub was needs to be scrubbed... or a new one put in. The only complaint we have. We have stayed several times with you guys and so far this was the worst hot tub.

Thanks for you continued great customer service!!