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Above the Clouds Guest Reviews

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Featured Property Photo
2 Bedroom, 2 Bath, Sleeps 5, Cabin Rental
with 2 level cabin, 1 king bed, 1 queen bed, 1 twin bed, bbq grill, deck, wood fireplace, hot tub, pool table, non smoking, washer/dryer
Overall Rating: 9.3 / 10

1 of 110 Guest Review

Guest Rating: 8.5
Connie P.Palestine, TX
Stayed on 08/04/2024
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Hot tub needed to be clean! The cabin needed to be updated

2 of 110 Guest Review

Guest Rating: 9.5
Kaylynn T.Blytheville, AR
Stayed on 07/15/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 4
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Photos look nothing like cabin, alot smaller in person. Access to gatlinburg and pigeon forge was quick and easy. Down stairs bed was very hard and uncomfortable. No fans available nor ceiling fans throughout the cabin, unfortunate during the hot summer nights. But a very peaceful stay.

3 of 110 Guest Review

Guest Rating: 8.7
Matthew P.Canton, OH
Stayed on 07/10/2024
Ratings:
Booking: 10
Staff: 8
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

4 of 110 Guest Review

Guest Rating: 8.5
Audrey M.Chauvin, LA
Stayed on 05/25/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Needs new furniture for the living room, sofa was not comfortable to sit on

5 of 110 Guest Review

Guest Rating: 9.1
Nicholas .Louisa, KY
Stayed on 05/16/2024
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9

6 of 110 Guest Review

Guest Rating: 10
Kevin P.Sevierville, TN
Stayed on 04/14/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

7 of 110 Guest Review

Guest Rating: 9.6
Chelsey A.West Portsmouth, OH
Stayed on 04/05/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin overalls, pretty clean there were some things that could be fixed up though. It was all cosmetic things though some wallpaper peeling, and some things that could need to repainted did not affect our visit to this cabin at all. No Wi-Fi and we couldn't get all of the channels on the TV to work in the living room, but they worked fine in the downstairs bedroom, we loved how close it was to pigeon Forge and we thought it was the easiest cabin to get to out of all the leaf stayed in. The view from the front porch face the mountain so it made mornings very beautiful. I would definitely stay in this cabin again.

8 of 110 Guest Review

Guest Rating: 9.6
Adriane T.Chattanooga, TN
Stayed on 12/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The directions were a little hard to follow, especially since we arrived after dark. But once we found the cabin it was amazing. It was serene quiet and truly relaxing. The hot tub was my favorite and my husband enjoyed the pool table. The only thing I would change is that there was no internet connection, but looking back on it I'm glad there wasn't. It gave us a chance to connect with each other more. Cabin was clean and cozy. Booking and checking and out were outstanding. Highly recommend. 10 out of 10.

9 of 110 Guest Review

Guest Rating: 9.3
Kathy N.Stoneville, NC
Stayed on 11/27/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We and another couple stayed at the Above the Clouds cabin and enjoyed our trip. The view was great even though the road to the cabin was steep. It was a quiet area which we liked. It was very spacious and the beds and bathrooms were comfortable. The only problems we had was the sofa needed to be replaced and the door lock was sometimey. The door would lock when we left but did not want to unlock when we returned. Maintenance came and worked on it but it was worse. After calling them again, they said they would come and bring us a key to use instead of a code but they never showed. By then it was time for us to leave.

10 of 110 Guest Review

Guest Rating: 10
Veronica N.Rome City, IN
Stayed on 12/01/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 110 Guest Review

Guest Rating: 9.7
Jessica D.Ponchatoula, LA
Stayed on 11/15/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely loved this place. Wasn't originally our place that we booked but due to safety issues with our original cabin booked they gave us an upgraded place. Loved the location. Instructions were a little confusing especially checking in close to dark time. Once we got there it was so easy to remember. The only thing is needed a little tlc to fix and update a few things. Wallpaper is old and falling off. Also Wish there wasn't any carpet in bedroom. Other than that we had a great time.

12 of 110 Guest Review

Guest Rating: 9.5
Philip S.St. Pauls, NC
Stayed on 11/04/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Had a great time at the cabin. Only issue we had that the king size bed was not that comfortable. Also spider webs on the ceiling in the living room and bedroom on the second level. But besides that, everything else was great.

13 of 110 Guest Review

Guest Rating: 7.7
Terry T.Irvington, AL
Stayed on 09/29/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 5
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
When we arrived we noticed the hot tub was green so couldn't use it the whole time there and The toilets did not flush you had to keep plunging them the cabin needs some updating wallpaper pulling the blinds are broke the recliner don't stay locked back tvs where tricky to work carpet needs replaced but beds where comfy and clean

14 of 110 Guest Review

Guest Rating: 10
Kimberly B.Perryville, MD
Stayed on 09/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful clean and very easy to book!
Would definitely go back!!

15 of 110 Guest Review

Guest Rating: 9.1
Tosha S.Hendersonville, NC
Stayed on 03/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The cabin was WAY too close to other cabins we even had to share a driveway but it was still pretty nice everything was clean and put away when we got there and easy to clean up when we left

16 of 110 Guest Review

Guest Rating: 10
Lisa T.Carrollton, KY
Stayed on 02/23/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

17 of 110 Guest Review

Guest Rating: 9.9
Shannon G.Sumter, SC
Stayed on 09/22/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was perfect for our long weekend getaway! We had plenty of room, and it was fairly easy getting up and down the mountain. The view was beautiful, especially the sunsets. The only thing lacking was not getting any WiFi, other than that, we had a wonderful experience!

18 of 110 Guest Review

Guest Rating: 9.1
Gabrielle B.Keyport, NJ
Stayed on 08/28/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Could have been cleaner. I felt as though they just spot cleaned. Kitchen carpets and floor had debris that could have been swept or vacuumed. Didn't have any Wi-Fi or instructions to get onto Wi-Fi connection (although not a huge concern, we had plenty to do otherwise with pool table and jacuzzi). The cabin was extremely comfortable and check in/out was a breeze. Location was nice, a short ride down the mountain and about another 5 mins to the strip. Offered privacy and convenience. Looking forward to booking another cabin in the fall.

19 of 110 Guest Review

Guest Rating: 8.5
Sean F.Salisbury, NC
Stayed on 08/11/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
I had read all of the reviews prior to booking and usually understand those come from everyone expecting everything. I have to say some of them were pretty spot on. First, the road to get there. The final mile, 1.5 miles to get to the cabin is STEEP with SHARP turns, I absolutely do not suggest your very first time being in the dark trying to find this cabin. The cabin itself was nice, there were wood planks shifting under us as we walked around (not many, not all, but a couple) ... some of the wallpaper was coming off, the beds were OK, not great, just OK, but our biggest issue was the AC didn't cool it off as much as we wanted it to. The thermostat stopped at 68 and it never got that cold in the cabin, luckily I brought my fan to try and help. The hot tub was on a slant (I wasn't sure the weight of the hot tub on that side of the patio could sit where it was without collapsing the patio) but it was fine. The view is great. We enjoyed our stay and would very likely go back to this same cabin for 2-3 nights again. I don't think we could do more than three nights in this particular cabin. I also found it for under $80/night and even with ALL THE FEES, I still almost did not book. Some of those extra fees were outrageous.

20 of 110 Guest Review

Guest Rating: 8.3
Lee A.Atmore, AL
Stayed on 05/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 8
Check Out: 10
Amenities: 10
Location: 3
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The cabin is in need of some repairs. The wallpaper is coming off. The closet doors are off the tracks. There are spaces between the wood planks on the floor. There is a sewage smell in the bathroom on the main floor. Some of the blinds need to be replaced. The road going to the cabin has a very bad left turn. Also, part of the road is on a steep incline. It rained several times and my traction control would kick in if the road was wet. The area is very dark at night and the road was almost impossible to see. Other guest listed the same complaints but they also said that they saw bears. I rented this cabin for the bears but we did not see any. I will not rent this cabin again because of the road and not because of the cabin itself.

21 of 110 Guest Review

Guest Rating: 9.5
Khristi S.Sevierville, TN
Stayed on 04/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is nice and cozy but the beds need to be replaced. The cabin could use some updating and WiFi is much needed these days so that would also be a nice add on.

22 of 110 Guest Review

Guest Rating: 9.7
Donna C.Magee, MS
Stayed on 01/14/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Love the cabin and the views were beautiful. Hope to come back soon.

23 of 110 Guest Review

Guest Rating: 9.0
Jessica B.Silver Springs, FL
Stayed on 12/20/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Cabin was a great location 5 min from pigeon forge (the town part) and 15 min from gatlinburg. Clean. Beds were ok slept on worse but slept on better too. 6/10 for the beds. There is no WiFi. Which was mild to moderately annoying. View was 20/10 gorgeous! I'd stay there again.

24 of 110 Guest Review

Guest Rating: 10
Kelly E.Fairfield, OH
Stayed on 09/24/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing I struggled with was getting the door unlocked.

25 of 110 Guest Review

Guest Rating: 9.1
Karen H.Granville, OH
Stayed on 09/17/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was small, but fine for us. Very out dated and really needed some remodeling, replace or get rid of wall paper, and replace furniture, add ceiling fans upstairs. Replace carpet or get laminate hardwood. Old carpet is gross carpet. Getting tv to work was tricky. And wifi was a concern. With today's technology, we bring a speaker and connect to music through phones, via wifi. That would have been best. But we're unable to due to no wifi. The view was great. And close to everything we like to do. Check in and out were easy, and booking so simple. I appreciate all of that.

26 of 110 Guest Review

Guest Rating: 8.9
Charles S.Martinsburg, WV
Stayed on 12/31/1969
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

27 of 110 Guest Review

Guest Rating: 9.1
Carla M.Wendell, NC
Stayed on 05/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The dryer has to run a few times to dry the clothes, Rain comes in under the front door and twin bed in loft tilts!

28 of 110 Guest Review

Guest Rating: 9.6
Madeline E.Convoy, OH
Stayed on 05/10/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin. Beautiful views in May. We had bears visit frequently in the night. It became a game after the sun went down. Lol. CabinsUSA was wonderful to work with. We didn't have the vacation we had planned after our car broke down twice in this trip. They helped us find delivery services, taxis and Uber/Lyft rides. We spent most of our time in the cabin. We did have a couple things that needed maintenance to come look at and they were there very quickly. King bedroom had a leak in the ceiling from the connected porch. It was addressed quickly and sent to the owner of the property to fix. Washer and dryer we used for a few loads. Washer is wonderful. Dryer takes forever so use VERY small load to dry. The cabin had great charm about it. For some, it may need a update but for us it felt perfect. You can't go wrong with this cabin.

29 of 110 Guest Review

Guest Rating: 7.9
Sherrie P.Byron, GA
Stayed on 03/28/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 6
Comfort: 5
Check Out: 10
Amenities: 5
Location: 6
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The front room t.v. didn't work. We couldn't use the jacuzzi the first night, had to call company to figure it out-plus it could of been cleaner. no music or anything in livingroom so had to sit in bedrooms for any t.v. or sound in house. luckily company answers the phone cause we couldn't get in front door when we got there.

30 of 110 Guest Review

Guest Rating: 9.2
Patrick B.Luverne, AL
Stayed on 11/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

31 of 110 Guest Review

Guest Rating: 10
Gary L.Eva, AL
Stayed on 11/08/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
this was our second time to stay in above the clouds.....the cabin is very clean and you can't beat the price for this cabin....the view is great and love setting on the front porch where you find me most of the time......we only had one problem and that was the tv in the up stairs bedroom would not come on for us...we called it in sunday night which was late when we got there they came and fixed the problem on tues night......the only thing that needs to be address is the wood container that the garbage is kept in has had the lids tore off by bears and needs replace with a metal locking one if i was redoing it....because on tues night setting on the front porch heard a noise and looked down and seen two bears walking in front of the cabin and then heard another noise at the end of the house and it was mama bear getting our garbage out of the cans.....so they made a mess in back and front of the cabin with the trash they tore up.....so some clean up needs to be done around the cabin.....so in all the stay was great and look forward to coming back either next year or we might come back during Christmas time....

32 of 110 Guest Review

Guest Rating: 9.3
Hemant P.Columbus, OH
Stayed on 10/04/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I am very satisfied with with my stay at Cabins USA. Specially the customer service on the 800 phone is excellent. Have not experienced such a courteous and helpful service in a long time.
Only comments I have with the cabin "Above the clouds" is, that the view of the mountains from the balcony is some what restricted because of the trees.
Overall very happy with my stay and will definitely recommend to my friends.

33 of 110 Guest Review

Guest Rating: 8.9
Timothy E.Fort Bragg, NC
Stayed on 08/13/2020
Ratings:
Booking: 8
Staff: 7
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 10
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was so comfy! We all felt at home and had everything we needed. Will definitely be staying again

34 of 110 Guest Review

Guest Rating: 8.2
Peng H.Indianapolis, IN
Stayed on 08/07/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9

35 of 110 Guest Review

Guest Rating: 9.5
Casey A.Hixson, TN
Stayed on 07/31/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Wish the trees on the back porch were cut so you could really enjoy the beautiful view of the mountains. Cabins had rat droppings in hallway and closet. (But it's in the middle of woods so wasn't to upset about it,never saw any of that helps) Cabin was very easy to get too and super cute inside. The kitchen was very well stocked with dishes we needed. I would rent this cabin again!

36 of 110 Guest Review

Guest Rating: 8.3
Catherine P.Elysburg, PA
Stayed on 07/25/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 7
Check Out: 8
Amenities: 7
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
I really enjoyed our stay in Above the Clouds. There are some things that I would have liked to know beforehand: you will have neighbors...this cabin is not quite as secluded as the pictures on the website shows. The view is absolutely breathtaking. We did have a few issues the first couple days but I had absolutely no trouble getting ahold of someone to send maintenance as needed. The cabin is a bit dated but was perfect for our family of 4. It is not a luxury cabin but was comfortable and had everything we needed. Be prepared to see critters. We did see bears. There is a resident spider on the porch and we heard a mouse but never managed to catch him. Overall I definitely would stay here again and absolutely reccomend Cabins USA.

37 of 110 Guest Review

Guest Rating: 9.7
Amanda H.Amite, LA
Stayed on 07/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We stayed for 7 days and 7 nights while my son played in a baseball tournament at The Ripken Experience. The cabin was just the right size for my family of 4. My kids enjoyed having the whole upstairs to themselves, while my husband and I had the whole downstairs to ourselves. The hot tub was fantastic, but with 3 of us in there together, it overflowed. The view was amazing; however, there is only 1 viewing area not blocked by the trees. It worked fine for us seeing that my husband and I were the only ones who sat and enjoyed the view from the porch. My only complaints are that the dryer squeaks really loudly while running, so we couldn't dry clothes while we were sleeping. The appliances need a serious upgrade, especially the refrigerator since it doesn't close properly. The coffee pot was disgusting. Even after cleaning it, we refused to use it. My husband ended up buying a $10 coffee pot from Walmart and leaving it in the cabin for the next guests. The mattress in the loft area is on a slant. My daughter said it was comfortable but she felt like she was going to roll right off at night. The bed downstairs was super hard, so my husband bought me a 1 and 1/4 inch foam mattress topper to make my week long stay more comfortable since I have scoliosis and woke up in pain after just 2 nights. He slept just fine on it, so to each their own. My biggest recommendation is that wifi gets installed since cell service at the cabin is extremely limited. We only had enough service to make a call or send a message if we were sitting on the porch. The outdoor garbage lids need to be fixed. We had a bear visit our neighbors the first night there, and he got into our trash as well since we had no lids to close. They looked like they had already lost that battle to a bear. Overall, I loved the small cabin and enjoyed our stay. The few minor inconveniences, didn't stop us from enjoying our vacation.

38 of 110 Guest Review

Guest Rating: 8.5
Holly S.Bimble, KY
Stayed on 06/26/2020
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
This cabin was close to all attractions. The cabin was nice, cozy, and clean but on the smaller side. The hot tub had issues the first night but was fixed after calling them. The cabin is out-dated a little and doesn’t give that “cabin feel” or look on the inside. However, we were satisfied with the stay and had no issues checking in or out! We would recommend this cabin!

39 of 110 Guest Review

Guest Rating: 9.8
Kayla G.Young America, IN
Stayed on 06/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

40 of 110 Guest Review

Guest Rating: 9.4
George M.Paulsboro, NJ
Stayed on 03/13/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We live using Cabins USA and have never had a bad experience! This one was no exception, beautiful views and comfortable place. It definitely needs a little updating and some small maintenance issues. But overall a great place!

41 of 110 Guest Review

Guest Rating: 7.7
Hilda C.Georgetown, KY
Stayed on 01/18/2020
Ratings:
Booking: 8
Staff: 5
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Overall the experience was nice. Cabin was cozy and clean. Bathroom downstairs had a strong urine odor.
The check in/out process was easy and convenient.
The staff member at check in was not very welcoming. Was not rude but gave the impression that she did not want to be there.
We will still consider rebooking with Cabins USA.

42 of 110 Guest Review

Guest Rating: 9.7
Kim T.Drakesboro, KY
Stayed on 12/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
. It is in a great location. And the views are much better than the website shows.
Decorated for Christmas. Close to shops and restaurants. The hot tub didnt work so I emailed the company and within a few minutes a maintenance man was there to fix it. Very speedy! And gave us a free night on a future reservattion

43 of 110 Guest Review

Guest Rating: 9.7
Rose M.Tampa, FL
Stayed on 11/09/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Some bars in the bathroom for getting in and out of the shower would be helpful. Some of the dishes and utensils and cook wear were not cleaned very well.

44 of 110 Guest Review

Guest Rating: 9.7
Randy R.Ardmore, AL
Stayed on 10/07/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin and good poeple to deal with I will recommend Cabins USA to all my friends and family.

45 of 110 Guest Review

Guest Rating: 8.2
Kristie R.Bailey, NC
Stayed on 08/15/2019
Ratings:
Booking: 7
Staff: 10
Cleanliness: 9
Check In: 7
Value: 7
Comfort: 8
Check Out: 8
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7

46 of 110 Guest Review

Guest Rating: 9.3
Sheryl B.Jonesboro, IL
Stayed on 08/03/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our stay the only issues upon checking in we easily noticed cob webs from the coffee table to the floor that wasn’t a big deal to remedy them, I am a healthcare professional and I was satisfied with your cabins but I need WiFi so I can stay in touch regarding my patients needs so not having WiFi for me was an issue. If I return I will look for a residence with WiFi connections. It was my fault for not assuring The residence had the services I need. The area was beautiful and our stay enjoyed by both of us . Thank you for your professionalism in the industry

47 of 110 Guest Review

Guest Rating: 9.6
Michelle R.Flatwoods, KY
Stayed on 06/09/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really enjoyed our stay. Thanks Cabins USA - we will definitely be reserving with u again.

48 of 110 Guest Review

Guest Rating: 9.6
Tammy D.Frankfort, OH
Stayed on 05/31/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the location and the cabin was small but comfortable and the view was amazing. The drive was short to town but secluded and at the end of the long lane ( it has curves- as you are in the mountains and expected). Loved that it was the last house and that made it more private. Had a little nice hot tub. The only suggestions I would make would be to add WIFI- I do respect the ability to detach from the craziness but we did want to find out more info on several of the activities around the area and when we called it referred us to the websites. So while we could use our phones it was very slow and hard to search for stuff. Thank you

49 of 110 Guest Review

Guest Rating: 9.6
Debbie W.Florence, AL
Stayed on 05/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Great cabin. Suggest that some instructions on how to use the cable TV would be helpful and a list of channels. Cabin has good view and was easty to find. We enjoyed our stay. Staff was caring helpful. Love the express check-in and check-out.

50 of 110 Guest Review

Guest Rating: 9.6
Trey W.Covington, GA
Stayed on 03/10/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

51 of 110 Guest Review

Guest Rating: 9.8
Tom B.Clintwood, VA
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

52 of 110 Guest Review

Guest Rating: 10
Tanisha C.Belton, SC
Stayed on 12/14/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our first time visiting and I must say it was absolutely amazing! The view was beautiful! We will definitely be back!

53 of 110 Guest Review

Guest Rating: 7.5
Delmar P.Union, SC
Stayed on 10/20/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 4
Comfort: 5
Check Out: 10
Amenities: 5
Location: 6
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
My family and I really enjoyed our stay, but the price for one night was outrageous! The amenities could have been better. There was a pool table and an outside hot tub, which wasn't level and filled with a large capacity of chlorine. The cabin was extremely old and had a bad smell!! There was absolutely NO outside lawn upkeep (overflow of branches, limbs and weeds surrounding the property. We still had an awesome weekend!

54 of 110 Guest Review

Guest Rating: 7.8
Donald M.Martinsburg, WV
Stayed on 09/21/2018
Ratings:
Booking: 9
Staff: 7
Cleanliness: 7
Check In: 9
Value: 8
Comfort: 5
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
It was a comfortable place with great amenities, but I couldn’t give it all stars as there was issues that do need attention. Be sure to bring spider and bug spray is one of them, and expect mattress to be less than comfortable.

55 of 110 Guest Review

Guest Rating: 10
Mary B.Floyd, VA
Stayed on 08/24/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only complaint we had about this property was the smoke detector. I'm not sure if you are aware of the situation because maybe most folks don't cook in the kitchen but we cooked in the oven and on the stovetop and the smoke detector is very sensitive. It just kept going off over and over. Other than that we had a very relaxing stay. The beds were very comfortable and the view is breathtaking. The Jacuzzi tub was nice and appeared to be well kept and clean. The kids enjoyed the pool table and the chess board and having their own space to play together was nice for all of us. The roadway leading to the cabin was fun for us because we all drive jeeps and it had a "jeep trail" steep feel to it which we enjoyed very much. Most of all the cabin was not far from the main drag so we didn't have to worry about a long drive back after staying out late and enjoying the sites. We will definitely consider booking a cabin with Cabins USA again next year when we return for the Jeep Invasion or perhaps sooner if we decide to take the little ones to Dollywood! Thanks for all your assistance in making this an enjoyable experience!

56 of 110 Guest Review

Guest Rating: 9.1
Allen S.Olive Hill, KY
Stayed on 05/22/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
the misses loved it so im happy

57 of 110 Guest Review

Guest Rating: 10
Trinity G.Meadows Of Dan, VA
Stayed on 05/18/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was perfect, do wish there was wifi service but other then that, it was above and beyond what we expected and we will stay again.

58 of 110 Guest Review

Guest Rating: 9.4
Dilfia B.Plantation, FL
Stayed on 12/30/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 5
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I think some amities could be improved such as:
- the TV upstairs that is damaged (only half of the screen shows)
- Guests should be able to order pay per view programs and be charge for it at the end
- Fireplace should have all the matches and all necessary things to get it working
- Having instructions on how to unlock the door would be helpful I had a hard time figuring it out

59 of 110 Guest Review

Guest Rating: 8.0
Vickie L.Roland , NC
Stayed on 12/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 7
Would Recommend Property: 6
Guest Comments:
The lighting was terrible in the cabin. Definitely need to upgrade to flat screen TVs for better viewing. The cabin looked bigger on the internet than it actually was. You could hear everything from walking, to talking, to even using the restroom from downstairs. The entire upstairs floor creeked when walking. The cabin was very clean and cozy. The shower doors are outdated and would be better if you just placed pull curtains. The kitchen was equipped well with pots, pans, and utensils. We could not use the closet in the bedroom downstairs due to it having boxes in it. The view from outside was beautiful. We loved the Christmas tree that was present upon arrival nice touch. Overall the cabin itself needs updates but great location. The staff at the office were very courteous and professional. We were glad to be able to stay an extra night at a discounted price.
Company Response:
Thank you for taking the time to let us know about your recent stay in Above The Clouds! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

60 of 110 Guest Review

Guest Rating: 9.2
Randy &.Centreville, AL
Stayed on 11/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We loved the location and the beautiful view. The wood burning fire place was definitely a hit with the weather turning colder.
Will definitely be back

61 of 110 Guest Review

Guest Rating: 10
Phoebe D.Calhoun, LA
Stayed on 11/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I wanted to share a vacation with my 72 yo mom but work threw me a curve ball, so I sent my mom and her friend on the vacation. Her exact words were "It's at the top of the mountain and I'm speechless. The view is breathtaking! I love it and the only thing missing is you. Thank you and love you for this!"
Thank you for making this possible for my Mom!

62 of 110 Guest Review

Guest Rating: 9.7
Gary L.Eva, AL
Stayed on 10/29/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
when we went inside for the first time it had a real strong order inside....it was from where someone had used the fireplace and the smoke had gotten inside....we called and the maintenance man showed up and sprayed some odor spray inside and in about 20 minutes the odor was gone....we didn't smell it any more for the rest of our stay.....the under stairs bedroom doesn't have that much room in it but we made it alright.....we really loved the view and it was easy getting to town and back......we will be back next year and we might even come up during Christmas time this year if we can get away......hope y'all have a great thanksgivings........

63 of 110 Guest Review

Guest Rating: 8.5
Stephanie P.Cordova, AL
Stayed on 10/26/2017
Ratings:
Booking: 7
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Awesome Views!!!! Total relaxation!!!

64 of 110 Guest Review

Guest Rating: 9.9
Alan B.Princeton, IN
Stayed on 10/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

65 of 110 Guest Review

Guest Rating: 8.3
Linda L.Highlands, TX
Stayed on 10/16/2017
Ratings:
Booking: 9
Staff: 0
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

66 of 110 Guest Review

Guest Rating: 8.3
Dale G.Meridian, MS
Stayed on 10/06/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 9
Value: 6
Comfort: 7
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The refrigerator had a slow water drip onto top shelve. During a rain storm, the roof leaked slowly in the living room. Facing the T.V, right hand side about five steps away from the T.V. If you opened dishwasher door completely, the dishwasher tried to come out of its containment area. But the views were fantastic. The cleaning staff came just as we were calling in our departure at 10 am. I am glad we decided to leave before the 11 check out time. All in all, it was a very peaceful area.

67 of 110 Guest Review

Guest Rating: 9.1
Tim W.Galveston, IN
Stayed on 10/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
It was a good cabin, but the beds could use a new mattress or a pillow top for each. The cabin would be even better if it had wi fi. No real complaints though, my family and I had a great time. Thank you for sharing your cabin with us!

68 of 110 Guest Review

Guest Rating: 9.6
Samuel W.Troy, OH
Stayed on 08/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Just a few minutes from all the attractions and yet at the end of a nice winded road in the mountains so the privacy and peacefulness was awesome. The staff was over the top with their caring and help. I didn't use the hot tub but it looked fine, and when all is said and done this cabin had all the peacefulness of being miles and miles away but was maybe 5 minutes from everything, if you drive slow....we loved it and will be booking next year. We have stayed every year for the last 15 years at various places; from cabins to hotels, from Sevierville, to Gatlinburg and this cabin is hands-down the best we have ever had. It is not setup for 6-8 people but there were 3 of us and it was perfect.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

69 of 110 Guest Review

Guest Rating: 8.9
David S.Jefferson City, MO
Stayed on 07/17/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
One of the shower doors in both bathrooms were off the tracks and would not open. The TV in the living room was unhooked and took us awhile to figure out how to get it working. Those were really the only problems we had. The cabin was nice and the view from the back porch was awesome (although there needs to be one tree that needs to be removed to make it perfect). Thanks!
Company Response:
I apologize for the issues you experienced during your stay. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

70 of 110 Guest Review

Guest Rating: 9.9
Roger B.Tampa, FL
Stayed on 07/10/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Excellent Very comfortable New appliances
Only problem shower door in need of replacement
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the shower door. Your comments have been forwarded to our Owner Liaisons who will be bringing this to the owner's attention. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

71 of 110 Guest Review

Guest Rating: 9.8
Kim L.Clarksville, TN
Stayed on 06/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was clean and put together very nicely! It wasn't hard to drive up to and was in a great location. We really enjoyed our stay!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!

72 of 110 Guest Review

Guest Rating: 9.3
Lisa T.Knoxville, TN
Stayed on 06/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
This was my second stay at a cabin with cabins USA. The cabin was a lot smaller than the the other one I stayed at but it was very nice and cozy and turned out to be exactly what I needed to rest and relax. The view was absolutely beautiful and it had plenty of room for parking. I will definitely be staying at another cabin rented through Cabins USA!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each guest the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

73 of 110 Guest Review

Guest Rating: 8.0
Debbie W.Fairview, WV
Stayed on 04/13/2017
Ratings:
Booking: 7
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
This was my second stay at one of Cabins USA's sites. This site was very comfortable and secluded. Over all experience was positive.
Company Response:
I am happy to hear you enjoyed your stay in Above the Clouds! We work hard to make sure each of our guests have the best stay possible. Thank you for continuing to choose Cabins USA and we look forward to having you as our guest again!

74 of 110 Guest Review

Guest Rating: 9.7
Wayne M.Fairmont, WV
Stayed on 01/13/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Above the Clouds was an amazing cabin in a great location with a beautiful view. My only knock on the whole stay was no wifi. The check in and check out was a breeze and cabins USA was a top notch company to rent from. We will continue using Cabins USA.
Company Response:
I am so happy to hear that you enjoyed your stay in Above the Clouds! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

75 of 110 Guest Review

Guest Rating: 9.5
Patricia P.Addison, AL
Stayed on 11/13/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Above the Clouds views are breath taking. Love the location always quiet n peaceful. Cozy cabin for two couples. This was our fourth visit n will definitely come back. Easy check in and out. Love this place.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

76 of 110 Guest Review

Guest Rating: 10
Orien M.New Iberia, LA
Stayed on 10/24/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was a beautiful area. Breathtaking scenery.
This was our first time to Pidgeon Forge.
We will be back.
Cabin was a little higher in elevation than I
expected, but the scenery was great.
Would do a cabin again, and would do through
Cabins USA again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

77 of 110 Guest Review

Guest Rating: 9.3
Angie R.Fairmount, IN
Stayed on 10/11/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8

78 of 110 Guest Review

Guest Rating: 9.6
Larry M.Cedar Rapids, IA
Stayed on 09/04/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

79 of 110 Guest Review

Guest Rating: 10
Terry A.Midland, NC
Stayed on 08/11/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The stay in the cabin was very beautiful will stay in one of your cabins again when we come back staff and maintence were very good cabin was very beautiful and clean when we checked in. Thanks for your service and God bliss

80 of 110 Guest Review

Guest Rating: 10
Tamara C.Paducah, KY
Stayed on 07/24/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin that made our stay memorable. Love the view. Wished we had more days and nights there. Thank you CabinsUSA!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

81 of 110 Guest Review

Guest Rating: 9.7
Kristie N.Archbold, OH
Stayed on 07/21/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first family vacation and it was the best time and we were immensely pleased with our cabin and all it offered. Everything was in order, clean, and comfortable. Our kids had a blast and we didn't want to leave! We plan on coming back to Pigeon Forge and stay in the same cabin!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

82 of 110 Guest Review

Guest Rating: 9.8
William F.Springfield, OH
Stayed on 07/01/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

83 of 110 Guest Review

Guest Rating: 9.2
Scott F.Port Huron, MI
Stayed on 06/27/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

84 of 110 Guest Review

Guest Rating: 9.2
William H.Harrisburg, PA
Stayed on 05/29/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
A couple of items I would like to bring to your attention, 1 we only used the hot tub once but I noticed the step to get in does not fit between the house and the tub, you have to place the step near the railing and hold onto the post that holds up the roof. 2 the dishwasher is not secured to the under side of the cabinet when you pull out the bottom tray the dishwasher starts tilting forward. 3 some of the pots and pans could be replaced loose handles, etc. The location was great we totally enjoyed our stay.
Company Response:
Thank you for taking the time to let us know about your recent stay in Above the Clouds. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the hot tub and dishwasher. Your comments have been forwarded to our maintenance department to be corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

85 of 110 Guest Review

Guest Rating: 9.2
Adelia W.Cedartown, GA
Stayed on 04/03/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I liked the cabin, but every time we left the cabin, we had to have maintenance come out and let us in. The key code never worked for entry, only for locking. Aside from that one aggravation, the location was great.
Company Response:
Thank you for taking the time to let us know about your recent stay in Above the Clouds. I apologize for the issues you experienced with the locks in the cabin. Maintenance is correcting that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

86 of 110 Guest Review

Guest Rating: 10
Wayne T.Wewahitchka, FL
Stayed on 03/28/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was 4 nights and 3 days during the last week of March. This particular property, Above the Clouds, have a fantastic sunset view over the mountains. The cabin was clean, there was firewood available and gas for grill available. These items may or may not be available when you arrive so just be aware. The only thing we forgot to bring extra, coffee filters. This was also the only thing that was not available. A working ice maker was also great. It is a great cabin for 4 or 5. There are two bedrooms and one twin bed in the loft/game room. I would definitely recommend this property and CabinsUSA. It is about a 15 minute drive in to Pigeon Forge and maybe 30 minutes to Cade's Cove-Smoky Mountains.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

87 of 110 Guest Review

Guest Rating: 9.4
Sherri M.Lumberton, MS
Stayed on 03/13/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had no major problems with our cabin. The cabin was extremely easy to find, however, the roads are steep and curvy which is to be expected in the mountains. The dryer does not shut off on it's own. You have to keep an eye on it. There were what looked like animal hairs on our downstairs bathroom floor and scratches on the door as if someone had previously had a pet in there. The shower doors were a little unstable, however, none of these things would keep us from staying again. My kids had a great time playing pool and checkers and sitting in the hot tub. The hot tub was on and ready when we got there. There were plenty of towels, toilet paper, extra blankets and dishes. The pillows and beds were comfortable. The floor plans show a sofa bed in the living room, however, there wasn't one. That wasn't an issue since we had 3 beds, one being a king size. We also found a blow-up mattress in the upstairs closet. I would definitely book with Cabins USA again but I would love to see and stay in other properties just for the experience.
Company Response:
Thank you for taking the time to let us know about your recent stay in Above the Clouds! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the dryer. Your comments have been forwarded to maintenance to have that issue corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

88 of 110 Guest Review

Guest Rating: 10
Curtis T.Rogersville, TN
Stayed on 12/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice cabin. It was just what I needed to rejuvenate and reload. I'm sure anyone that stays here would be more than satisfied. Wonderful view and very easy to get back to town. There is just one thing, there actually is a rack of wood to burn in the fireplace there. We were told that particular cabin did not have wood....it does.
Company Response:
I am so happy to hear that you enjoyed your stay in Above the Clouds! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

89 of 110 Guest Review

Guest Rating: 9.5
Cathy M.Travelers Rest, SC
Stayed on 12/04/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 10
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I made my reservations and made changes either online or over the phone, so I never came face to face with the Cabins USA personnel, but they were always courteous and helpful. Once we got settled into the "Above the clouds" cabin, we understood the name. We were almost at the top of the mountain. The view was spectacular. Rocking chairs on the deck and hot tub with this view was icing on the cake. Everything was supplied, clean and comfortable...especially the beds. It was very quiet and peaceful. I will most definitely be returning.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while visiting the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

90 of 110 Guest Review

Guest Rating: 9.7
Linda A.Church Hill, TN
Stayed on 10/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we had a very nice time the cabin was awesome we will be useing cabins usa again
Company Response:
I am so happy you enjoyed your stay in Above the Clouds! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

91 of 110 Guest Review

Guest Rating: 10
Jerry W.Monterey, TN
Stayed on 05/22/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very wonderful company easy to work with! We actually saw bears from our cabin!
Company Response:
Thank you so much for your kind review! Our reservationists and guest service agents work hard to make sure that each of our guests have a smooth check-in and are available to assist our guests in any way possible. Please let us know if you would like any help in planning your next trip to our cabins. Thank you again for your review and thank you for choosing Cabins USA!

92 of 110 Guest Review

Guest Rating: 9.5
Lynetta C.Logan, OH
Stayed on 05/03/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We booked "Above the Clouds" and took all 4 kids on vacation for a week! Spent less on the cabin and food for the kitchen than we would have on a hotel! Wonderful staff, wonderful cabin - we will be back!

93 of 110 Guest Review

Guest Rating: 9.8
Patricia P.Addison, AL
Stayed on 11/05/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Above the clouds has a breath taking view from the back porch. The view was worth the visit by itself. We loved the wrap around porch. The cabin inside is a little smaller than it looks on pictures but it was big enough for the four of us. My husband and I took my sister and her husband was plenty of room. Beds were very comfortable. The starter kit of garbage bags, toilet paper dish liquid was plentyful. Plenty of towels, sheets kitchen supplies. Was close to pigeon forge. Loved the whole stay and cabin. Will definitely be back. Cabins USA you get Five Stars

94 of 110 Guest Review

Guest Rating: 7.5
Melinda Z.Evansville, IN
Stayed on 10/13/2014
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 5
Check Out: 9
Amenities: 6
Location: 8
Would Recommend Company: 9
Would Recommend Property: 6

95 of 110 Guest Review

Guest Rating: 9.9
Sherri M.Solsberry, IN
Stayed on 09/15/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our cabin "Above the Clouds" was clean and comfortable. My husband and I along with our grown daughter and my dad stayed 4 nights. There was plenty of room, the beds were comfortable and everything was in good working order. We enjoyed being able to sit around the living room and talk, something we could not have done had everyone been in separate hotel rooms. It was definitely something we will do again. Good value for the price. The only thing missing was WiFi and that is not necessarily a bad thing.

96 of 110 Guest Review

Guest Rating: 9.3
Rhonda S.Seymour, IN
Stayed on 09/01/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

97 of 110 Guest Review

Guest Rating: 10
Tina S.Johnson, TN
Stayed on 08/22/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was exactly what we expected. We had a wonderful weekend. This was the best vacation we have had in years. The cabin was beautiful and everything we needed was already there. Thanks cabin usa for making our trip unforgettable.

98 of 110 Guest Review

Guest Rating: 8.6
Melissa M.Rocky Ridge, MD
Stayed on 07/20/2014
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
It would of been nice to have more extra trash bags and toilet paper. Also it would be nice to have a small fire pit to make smores. I would understand why you wouldn't because of the woods. Overall it was a very nice cabin and I would stay again. Thank you
Company Response:
Thank you for your review. We are glad that you had a good stay with us. We only provide a starter kit for each cabin of garbage bags, paper towels, toilet paper, and soap. We do have a couple of cabins that do offer accessibility to a fire pit. Please feel free to call and allow us to assist you in booking a cabin that has all the amenities and features you would need.

99 of 110 Guest Review

Guest Rating: 9.1
James G.Nashville, TN
Stayed on 07/12/2014
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

100 of 110 Guest Review

Guest Rating: 8.5
Chris S.Hamilton , OH
Stayed on 07/04/2014
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 2
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin and company with which we booked were amazing, the view alone was worth it, there were some trees in the way but thats to be expected. The check in process was quick and easy since we booked it all online and paid in advanced. The property was clean and felt homey, sheets and dishes there were spotless and we all felt very comfortable there. However there was one drawback to our experience, the A/C unit kept freezing over even when we put the thermostat at 75 degrees. We tried to leave it off all day while we were out to thaw but it just kept freezing over which meant there was no A/C all weekend, and we couldn't even open the windows because there were no screens. We however did not call maintenance because it was just for two nights but I'm sure they would have fixed the issue. Great experience overall! Would definitely book here again!
Company Response:
Thank you for your review. We appreciate your feedback on your stay. We are delighted you had a great stay with us. We apologize for the inconvenience with the A/C during your stay, but we are happy to say the issues has been resolved. We look forward to hearing from you again soon.

101 of 110 Guest Review

Guest Rating: 10
Kenneth H.Draper, VA
Stayed on 05/09/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had six in our party and this cabin was very cozy for the four adults and two children. The cabins location was great being located on a dead end street and only about four miles from the main road in Pidgin Forge. We had a problem with the washer not filling with water very fast, we called and a person was there within thirty minutes to fix the problem. We were very satisfied with our stay at Above the Clouds.

102 of 110 Guest Review

Guest Rating: 9.8
Jodi K.Livonia, MI
Stayed on 04/19/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first time renting a cabin and we loved it! It was clean and had a great view of the mountains. We loved the amenities although the downstairs shower door was not in great shape and the upstairs toilet didn't flush well. The location was perfect!
Company Response:
Thank you for your review. We are delighted you loved your stay with us for the firs time in a cabin. We apologize for the issues that you did experience during your stay, and we have addressed them. We hope that we will be seeing you again soon for your next cabin vacation.

103 of 110 Guest Review

Guest Rating: 10
Larry B.Mt. Sterling, KY.
Stayed on 04/11/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall was a great cabin, senic view was great, could use a little more water pressure in shower.

104 of 110 Guest Review

Guest Rating: 8.3
Carrie R.Springville, IN
Stayed on 03/26/2014
Ratings:
Booking: 9
Staff: 8
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 8
Check Out: 8
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
It seemed like every door knob in the cabin needed to be replaced. The microwave had issues and should be replaced. The refrigerator leaked water on the inside. The main floor bathroom was not stocked with soap etc. With all that having been said, it was comfortable and the location was pretty good. There is a giant mountain to climb. I recommend you try to drive up it in the day light. It is a tough drive at night. It was a pretty good cabin for the money.
Company Response:
Thank you for your review Carrie. We appreciate all your feedback on your stay. We apologize if any of the issues may have inconvenienced you. We have had all the issues addressed and taken care of. We hope to hear from you again soon. Do not forget about our return guest discount.

105 of 110 Guest Review

Guest Rating: 9.5
Jennifer C.Chatsworth, GA
Stayed on 01/17/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great. Very homely. The only bad thing I would have to say is the hot tub was on the back porch and the only access was the side door or the front door. It would be great if there was a door in the master bedroom leading to the back deck.

106 of 110 Guest Review

Guest Rating: 9.8
Cheryl W.Cocoa, FL
Stayed on 12/22/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family absolutly loved this cabin ! So cute and cozy. Cabin looks just as it does in the pictures and it was easy to find. Beds were comforitable and we had a great time enjoying the fire, pool table and the hot tub! I would reccomend this cabin to any of my friends or family.

107 of 110 Guest Review

Guest Rating: 10
Dan B.Swanton, OH
Stayed on 12/19/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only complaint I have is the firewood was all wet and rotted. It took a day to get fresh wood for the fireplace. That's one thing that's a must when I rent is a wood burning FP. Thanks for the great stay. The Buels

108 of 110 Guest Review

Guest Rating: 10
Linda N.Lexington, KY
Stayed on 11/01/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is the best place we have ever stayed.

109 of 110 Guest Review

Guest Rating: 9.8
Audrey D.Germantown, OH
Stayed on 10/03/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the cabin and the price was right for our small group. It was very clean and the staff was very nice. The view was blocked by the tree tops and my husband was disapointed. We could not get the TV to work. But all in all we had a great time and we will stay with you again. I have already recommended Cabins USA to several people.

110 of 110 Guest Review

Guest Rating: 8.9
Gregory S.Housesprings , MO
Stayed on 09/14/2013
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

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Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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