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Autumn Run Guest Reviews

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Featured Property Photo
2 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with 2 level cabin, 2 king beds, 1 queen bed, bbq grill, deck, gas fireplace, hot tub, wifi internet, jetted tub, pool table, mountain view, private, non smoking, washer/dryer
Overall Rating: 9.6 / 10

1 of 172 Guest Review

Guest Rating: 10
Paula B.Malvern, AR
Stayed on 10/01/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Still an amazing cabin!
This was our second stay in this unit, and it is perfect in every way for our family and needs. Beds are comfortable, kitchen well stocked, and the view was as spectacular this time as we remembered!
It is very centrally located, but high enough up to offer privacy from traffic and noise. Driveway is still steep, but easy enough once you go up the first time.
We will be returning to this unit next year!

2 of 172 Guest Review

Guest Rating: 10
Annessa L.Pembroke, NC
Stayed on 08/11/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

3 of 172 Guest Review

Guest Rating: 9.2
Ray R.Galion, OH
Stayed on 07/27/2024
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Great cabin but wish they would update pictures. There is a new cabin that is in the back yard that takes away from the view. Great location between pigeon forge and Gatlinburg.

4 of 172 Guest Review

Guest Rating: 9.1
Rhonda B.Falkville, AL
Stayed on 05/29/2024
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We loved our stay here. The only problems with the cabin was you need more plates , more bed pillows, we had quite a few bugs in the cabin. ( spiders, stink bugs, water bugs) etc... The drive way at the bottom needs fixed. You have a hard time getting traction going up. You have to have to have a running start. Coming down you can't stop you keep sliding.. Needs to stop the erosion from the side of driveway from going on it. If it rained or leaves on it would be real hard without 4 wheel drive. We had some kind of critter come on porch that got the grease trap off grill and chewed some of the welcome mat. Made us wonder if it was a dog or bear made ya go ?? . You need to redo your pictures on web site to include the house they built in front view from porch. The view is still great !! We would recommend this cabin to anyone that wants privacy and comfort . You can relax and enjoy the view, listen to birds chirp, sit in hot tub, play pool and games for all, We give it ????????????????????????????????????????

5 of 172 Guest Review

Guest Rating: 9.0
Ethan B.Medina, OH
Stayed on 05/23/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The beds were not that comfortable. I would suggest bringing extra pillows. The drive way is pretty steep. 4WD or a rear wheel drive vehicle is necessary when driveway is wet otherwise you will more than likely not make it up. Beware of the bears we had bears show up almost every night, they walked right up on the deck. View is nice other than the cabin that is right in front of the porch that isn't shown in any of the pictures. Other than that it was nice and perfect location between Piegon Forge and Gatlinburg

6 of 172 Guest Review

Guest Rating: 10
Christopher W.Vale, NC
Stayed on 04/04/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We switched from a different company we had used for a few years. We were very satisfied that we had. Looking forward to next year.

7 of 172 Guest Review

Guest Rating: 9.3
April F.Toledo, OH
Stayed on 04/29/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

8 of 172 Guest Review

Guest Rating: 10
Trisha N.Hopewell, VA
Stayed on 04/14/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin! Only thing is not very much in kitchen to cook with and hot tub jets didn't work that well. Great location not far from everything.

9 of 172 Guest Review

Guest Rating: 8.2
Latoya W.Boligee, AL
Stayed on 03/29/2024
Ratings:
Booking: 7
Staff: 9
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 3
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
It was very dim in our cabin!! Need better lighting in kitchen area. The pool table was missing the right ball I did call for someone to take care of this particular situation but no one never showed up. We actually wanted to play pool but didn't since their was not eightball. Please take inconsideration of these things because you pay for a cabin and expect to receive what u pay for.

10 of 172 Guest Review

Guest Rating: 9.7
Deborah R.Soddy Daisy, TN
Stayed on 03/16/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing i would change is fix the light in the hot tub, and get get rid of the toilet stains, maybe some more plates in the kitchen.
We had a great time .. TY????

11 of 172 Guest Review

Guest Rating: 10
Deanna M.Toledo, OH
Stayed on 03/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was beautiful!!! We cannot wait to book our next trip with our kids. Beautiful cabin, beautiful scenery, easy process. Only thing that wasn't easy was leaving!

12 of 172 Guest Review

Guest Rating: 8.5
Jackson P.Brandon, MS
Stayed on 02/12/2024
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
The Cabin was very nice especially for what it was priced at. It was in a very convenient location and was a very short drive to both Gatlinburg and Pigeon Forge. My only complaint is that the driveway is extremely steep and was very hard to climb our first night when it was wet. Overall a great cabin for what we paid.

13 of 172 Guest Review

Guest Rating: 8.4
Karen H.Waukegan, IL
Stayed on 10/14/2023
Ratings:
Booking: 10
Staff: 7
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Please revise your description to include the proximity to the new property neighboring the cabin. Doesn't impact the overall view but privacy is impacted. Please either increase the number of dishes or leave more dishwasher pods. Lights in various places were either out or flickering. Upstairs area needs vacuuming and bathroom needs cobwebs removed in corners. Can't beat the location and despite the new property only yards from the deck, we'll be back.

14 of 172 Guest Review

Guest Rating: 9.8
Tammy G.Zeeland, MI
Stayed on 09/20/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin in a great location. Just a few minutes away from both Gatlinburg and Pigeon Forge.
The only thing that I was disappointed in was that it didn't have a dining room table. We went with friends and we had to sit in a row at the bar I believe the cabin could accommodate 6 people but I'm not sure where you would fit 6 people at the bar to eat a meal. We would have preferred a table for eating and a place for playing games.

15 of 172 Guest Review

Guest Rating: 9.8
Daniel S.Wilsonville, AL
Stayed on 09/14/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

16 of 172 Guest Review

Guest Rating: 9.9
Tiffany S.Pratt, WV
Stayed on 08/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was a beautiful cabin!

17 of 172 Guest Review

Guest Rating: 8.0
Bryan B.Bremen, AL
Stayed on 05/26/2023
Ratings:
Booking: 8
Staff: 7
Cleanliness: 7
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
Loved the cabin. The only thing that needs to upgraded is the pool table it is worn out. It would also be nice to have a fire pit somewhere. We will definitely come back.

18 of 172 Guest Review

Guest Rating: 9.8
Gloria M.White House, TN
Stayed on 03/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very impressed with the property as a whole...comfortable and well maintained! The view from the loft is amazing (sunset over the mountains was breathtaking). There were a couple of maintenance needs such as the light in the second floor bathroom and a short in the living room lamp, but the cabin couldn't have been more perfect for a restful, relaxing atmosphere. Thanks for making our weekend the best ever!

19 of 172 Guest Review

Guest Rating: 9.7
Richard S.Strongsville, OH
Stayed on 12/05/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We stayed here last year, I picked this cabin because it was super private and secluded. Well, disappointed this time because a new cabin is being built in the backyard, sitting on the back deck or in the hot tub you now get to look at your new neighbors and they get to look at you. The cabin itself is great, it was decorated nicely for Xmas including a tree set up. The love seat was finally replaced and a new gas grill outside. They could use new bed pillows, shower heads and shower curtain liners still. The location is great, right in the middle of Pigeon Forge and Gatlinburg.

20 of 172 Guest Review

Guest Rating: 9.2
Nichole B.Tuscaloosa, AL
Stayed on 11/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
A few simple things around the cabin that could be easily fixed ,the broken blinds, the pool table ,no tips on pool sticks,no scissors. The alarm going off in the middle of the night was not pleasant. But overall was a relaxing stay for us.

21 of 172 Guest Review

Guest Rating: 9.5
Charles S.Mount Vernon, OH
Stayed on 10/31/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Cabin was very clean and comfortable, with a great view of the sunset. The staff was very accommodating I changed my reservation twice and added a day would definitely rent again if I needed a two bedroom

22 of 172 Guest Review

Guest Rating: 8.2
David L.Seymour, IN
Stayed on 10/08/2022
Ratings:
Booking: 8
Staff: 9
Cleanliness: 7
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 7
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
everything was very good except ,there is a new cabin being built 50 feet out the back deck . cabins usa claims not to be aware of it . some minor problems need attention . nothing out of the ordinary . the grill did rust threw , it was done . did not use the jacuzzi . fire place was wonderful , upstairs gets hot fast .lol.....

23 of 172 Guest Review

Guest Rating: 8.8
Brittany K.Olive Branch, MS
Stayed on 09/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Cabin was very clean. I will definitely agree with other reviews that the driveway is VERY steep and narrow. We didn't arrive until very late at night and navigating it in the dark was a bit sketchy. Beds were comfortable (with the exception of needing new pillows), living room area was comfortable. Pool table was nice. Hot tub did not work. We didn't try to use it until the day before leaving so we didn't bother to call in to try to get it repaired but it would not turn on at all. Kitchen was very clean and stocked with everything you would need to prepare a meal. Bathrooms were clean and stocked with enough towels and tissue to last us during our four night stay.

BE AWARE OF YOUR SURROUNDINGS!! That probably does not only apply to this cabin but all of them in the Smokies. We had a black bear on the balcony on our last evening there! Luckily we were sitting inside with all the window blinds open and saw him walk across that way rather up close and personal... but he walked up the stairs, across the balcony, climbed on top of the hot tub and slid down the post holding up the balcony. We enjoyed the visit since it was from afar, but it does make you realize just how many of them are in the area and to be aware of what's around you when walking out the door of the cabin.

My biggest complaint about this cabin was the construction of another cabin in the immediate view of the balcony. There was no privacy due to workers at this cabin (Sept 1, 2022). The area where the balcony seating and hot tub is there is a brand new cabin being built that completely takes away all privacy for this cabin. The main reason we booked Autumn Run was for the seclusion and privacy and that does not exist anymore. The pictures and description need to be updated on the page so others aren't expecting privacy and seclusion and being disappointed like we were.

Overall, we had a great time and would definitely stay here again and recommend others the same... just be aware of the points I've stated above when booking Autumn Run.

24 of 172 Guest Review

Guest Rating: 10
Sheryl S.Salem, AL
Stayed on 08/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very pleased

25 of 172 Guest Review

Guest Rating: 9.5
Valerie R.Moundsville, WV
Stayed on 05/29/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin itself was wonderful. The location is great, in between Pigeon Forge and Gatlinburg. It only took about 10 minutes to get to either place. As other reviews have said, the driveway is steep and narrow. We have a Ram 2500 and it was very tight going up the driveway. The parking space itself was fine.

My only issue that I was pretty frustrated about is the beginning construction of a new cabin right next door, about 50 feet away from the deck of this cabin. I specifically chose this cabin because it was listed as private and secluded. We woke up on day 2, and every day after, to construction being done. It ruined the peace and quiet, but most importantly ruined our privacy. If we wanted to sit on the back deck or use the hot tub, the workers could see us. They have just started building the cabin, but it definitely appears once it is done, it may interfere with the beautiful sunset mountain views the cabin has right now. I did not call the office to complain because it was a holiday weekend and I assumed no other cabins would be available.

Overall, the cabin itself was great with the exception of the new construction being done. The description of the cabin regarding the seclusion and privacy of this property definitely needs to be updated. We would absolutely book with CabinsUSA again, just hopefully the privacy description would be accurate.

26 of 172 Guest Review

Guest Rating: 9.2
Diane H.Ocean Springs, MS
Stayed on 04/16/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was nice and clean and we enjoyed it and it's beautiful views. Two things though....first, the driveway is straight uphill and terrifying and second there is NO privacy available anywhere in this cabin. The upstairs loft bedroom was wonderful except there was a jacuzzi tub in the room with NO walls. The bottom bedroom you could see through to the living room at the corner. Big bummer for parents on vacation hoping for any privacy!

27 of 172 Guest Review

Guest Rating: 10
Shelley B.Lavergne, TN
Stayed on 02/25/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Booked this cabin for a girls trip and it was amazing!! Amazing view, hottub awesome, and the beds were very comfy best sleep ive had in a while. We had a great time but make sure ur car is ready for the steep driveway????

28 of 172 Guest Review

Guest Rating: 10
Kenneth H.Draper, VA
Stayed on 10/30/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love this cabin, it is in a great place central to every thing Smoky Mountain related. It is very private and we are never bothered with anyone. The only think I don't like about it is it needs a curtain on the triangle window near the bed upstairs so the light in the morning doesn't bother me.

29 of 172 Guest Review

Guest Rating: 10
David L.Seymour, IN
Stayed on 10/09/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

30 of 172 Guest Review

Guest Rating: 8.3
Pamla S.Mosiness, WI
Stayed on 09/26/2021
Ratings:
Booking: 9
Staff: 7
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 6
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Very nice cabin, too bad it's located 1/2 mile from the Gatlinburg Trap Shooting Range. That made it a little hard to relax. Sure wish I knew that detail before booking.

31 of 172 Guest Review

Guest Rating: 9.8
Richard S.Strongsville, OH
Stayed on 09/11/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property was great, beautiful views, very private and close to Pigeon Forge and Gatlinburg. The cabin is a little hard to find, a larger sign that can be seen from both directions at the bottom of the drive might help. The only cleanliness issue was the shower curtain liners, and shower heads need replaced, and lots of spider webs when looking out windows. The pillows all need replaced they are very flat and uncomfortable. I had a question about the hot tub, I left a message on the maintenance voicemail at 9am and as of 5pm no one ever called me back, luckily I figured the problem out and left another message to disregard my first call. We would definitely love to stay here again if we ever vacation in this area again.

32 of 172 Guest Review

Guest Rating: 9.9
Dusty M.Fairmont, WV
Stayed on 09/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was exactly how the photos show. We had a great time and this property is very close to Pigeon Forge and Gatlinburg both. Quiet area. The driveway is very steep but we had zero issues navigating it.

33 of 172 Guest Review

Guest Rating: 9.7
Lindsey B.Houma, LA
Stayed on 06/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
If you are looking for a cabin that does not have a drop right off the edge of the cabin this is it! The driveway is steep, pictures do no justice. Put your vehicle in low.

34 of 172 Guest Review

Guest Rating: 9.7
Mary H.Freeport, PA
Stayed on 06/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Its a little tricky getting to but once you do, you will be in awe of the view. I believe it could have been cleaned better. The upstairs bedroom had dust on the headboard that I had to wipe clean. There is a lot of dust on ceiling fans and on the decorations. We will definitely book again with Cabins USA but may try a different cabin.

35 of 172 Guest Review

Guest Rating: 9.6
Rahul R.Mechanicsburg, PA
Stayed on 06/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9

36 of 172 Guest Review

Guest Rating: 8.7
George K.Earleville, MD
Stayed on 05/18/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 5
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Cabin was very nice, however could use some new furniture as the loveseat was in bad shape and covered with a cover. Jetted tub and hot tub were nice and clean. Very nice kitchen with basically everything needed to fix a meal. Pool table, arcade table and gas fireplace were also nice. Very nice view from the side deck. The downfall to this cabin is it is kind of hard to get to. Driveway is narrow and steep. Would not recommend doing the driveway in a car or large truck! Side yard is slopped and hard to get to not as pictures show on Cabins USA website! Would not recommend this cabin to anyone with vestibular/dizzy issues or fear of heights!

37 of 172 Guest Review

Guest Rating: 9.9
Tracy W.Nortonville, KY
Stayed on 05/11/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful secluded cabin with all the amenities you'll need. Very clean and comfortable!

38 of 172 Guest Review

Guest Rating: 9.6
Jodi H.Indianapolis, IN
Stayed on 04/12/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had an amazing stay and the cabin and view were beautiful! I would highly recommend this property/cabins USA again as I always enjoy my stats with you guys. With that being said we got locked out of our cabin on the fist night with no phones and had to had a strangers cabin to download the app so we could get our door code. Luckily they were able to do so. We had first tried calling maintenance and had to leave a voicemail twice but never heard back. It would have been nice to receive a call back in a timely manner to get our door code. It put us in a very dangerous situation. Other than that we had a great time.

39 of 172 Guest Review

Guest Rating: 9.9
Misty M.Elberta, AL
Stayed on 01/10/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is super comfortable and has plenty of things to do to keep everyone happy. The view was amazing!

40 of 172 Guest Review

Guest Rating: 10
Leah P.Oliver Springs, TN
Stayed on 01/09/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

41 of 172 Guest Review

Guest Rating: 10
Darrell A.Montgomery, TX
Stayed on 11/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was a great stay and we loved every minute of our vacation for thanksgiving

42 of 172 Guest Review

Guest Rating: 9.6
Craig A.Beaufort, NC
Stayed on 10/10/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My husband and I stayed 8 nights and enjoyed Autumn Run so much. The location was perfect and convenient to everywhere we wanted to go. The mountain view was spectacular. We miss not being able to have our morning cup of coffee while sitting in those rocking chairs! The hot tub was fantastic and was exactly what we needed after our long days of fun activities. The cabin had everything we needed and we couldn't have asked for better. Autumn Run definitely has a special place in our hearts and we can't wait to return.

43 of 172 Guest Review

Guest Rating: 9.4
David L.Seymour, IN
Stayed on 10/03/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
great spot to stay !! very clean !! the love seat needs replaced . leather coming off. lighting upstairs bath needs updated . 1 missing window blind . however we already booked for next year !!!

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Guest Rating: 9.7
Michael L.Middletown, OH
Stayed on 09/19/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Everything was great except hot tub.When I arrived the hot tub temperature was 73°.I emailed & was told to give it time heat up because it's drained after each guest.Sunday I emailed again because temperature was the same so they sent a technician who drained it again to replace a heating element. I emailed Monday about temperature but didn't receive a response. So we left Wednesday without ever getting to use hot tub but that was one of the main things I was looking to do.

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Guest Rating: 9.5
Tammy S.Lorain, OH
Stayed on 09/18/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was amazing. Great location, secluded setting. The only issue we had is the hot tub never got warm enough to use. We could have called someone, but chose not to. We will moat definitely book this cabin again in the future.

46 of 172 Guest Review

Guest Rating: 9.5
Nick N.Xenia, OH
Stayed on 06/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Jennifer M.Blountville, TN
Stayed on 06/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have stayed with Cabins USA several times and have never experienced a problem that was not promptly taken care of. This cabin was the cleanest we have ever stayed at. We will definitely will be staying at this cabin again.

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Guest Rating: 9.5
Chris B.Franklin, TN
Stayed on 04/24/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Excellent cabin. We've rented multiple places from Cabins USA in the past, and this one may be our favorite. Very secluded and you can't see any other homes from the back deck, only mountains. Second bed is in an upstairs open loft, but that wasn't an issue for us. Cable TV didn't work in the living room, but they immediately sent a technician out to help that first night. Odds are high that we'll be back to this place.

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Guest Rating: 10
Iteria C.Atlanta, GA
Stayed on 03/21/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was nice clean and peaceful

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Guest Rating: 10
Nichole H.Dayton, OH
Stayed on 02/16/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Me and my husband planned a valentines/birthday trip for three nights four days. First off cabin Usa is the cheapest site I found to book my cabin. Check in was very easy and fast maybe 10 minutes and the lady I forget her name was amazing at explaining how to get to our cabin from that building. The directions to get to our cabin was very well laid out and easy to find maybe fifteen minutes from the check in. Make sure you have four wheel drive the drive way very steep but worth it for the Mountain View’s. Everything was so nice and clean when we got there. The only issue I had was our hot tub didn’t work when we got there. They give you a packet with everything to answer your questions and numbers to call of something like that happened. We call about 7pm the first night and the lady was very nice and said someone will be out ASAP but didn’t say much more than that. No one came that night. The next day we spent out all day doing stuff probably didn’t get home till about 10pm and there was a note on the door saying jd had been there and fixed the hot tub. We was very impressed at how fast and easy that process was. Thanks jd. Another thing that was a little annoying but not a big deal you pay a cleaning fee of 60$ and then when you get to your cabin they ask for a tip. Which I left one. Also it’s not very secluded at least for what I thinks secluded. There was more cabins within a stones throw but it’s well laid out to where they can’t see you. Just putting that out there. Also in my opinion I love the upstairs room but the down stairs bed is better. A few blinds are missing and the upstairs shower doesn’t have a liner but those things don’t matter and didn’t ruin my trip. The views and all the amenities made up for it. Thanks cabin USA for making our trip one we won’t forget.

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Guest Rating: 10
Ginger K.Asheville, NC
Stayed on 01/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Cody A.Callahan, FL
Stayed on 11/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn run is wonderful to vacation at. The cabin is on the top of the mountain so you have a beautiful view each day. However, the driveway is pretty steep so I would recommend having a 4x4 truck or awd car to make it up(we had to put the truck in 4x4 to make it up a couple times). Other than that, the cabin is very nice and I would definitely stay there when we go back.

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Guest Rating: 10
Logan G.Pell City, AL
Stayed on 11/05/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.7
Rachel C.Matthews, NC
Stayed on 11/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our cabin was secluded and beautiful. Everything was provided for us. Check in and check out was a breeze. My only issues were that our cabin had a huge amount of dead ladybugs by the doors. Not sure why they weren’t taken care of before someone checks in. Also, the pillows and linens could use an update. We also had an issue with our water but it was resolved in a timely manner. The driveway is STEEP! We actually had trouble one evening getting up. You kind of have to enter the driveway with speed in order to make it up. However the view is spectacular and I loved staying in that cabin. We especially loved the fireplace and pool table!

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Guest Rating: 10
Derita H.Hudson, FL
Stayed on 10/19/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.9
Tammy E.Slippery Rock, PA
Stayed on 10/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was beautiful! Scenery was awesome. Had a great time!!

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Guest Rating: 9.5
Kenneth H.Draper, VA
Stayed on 10/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Dishwasher doesn't clean dishes
The cabin is the greatest and is our most favorite. Staff was the greatest at check-in also, very friendly. Thanks Cabins USA.

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Guest Rating: 6.8
Kelly T.Gibsonville, NC
Stayed on 09/20/2019
Ratings:
Booking: 7
Staff: 7
Cleanliness: 4
Check In: 7
Value: 5
Comfort: 7
Check Out: 8
Amenities: 7
Location: 8
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
There was a lot of dust in the house. Do feel for what we paid for the cleaning that it should have been better. Over all the cabin was beautiful.

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Guest Rating: 9.6
Ed R.Willowick, OH
Stayed on 09/15/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property and location were amazing. So quiet and peaceful. Very nice cabin! Had everything we needed. Driveway was tricky but we navigated it without issue. One shade was completely missing and we couldn’t keep the sun out for about 1-2 hours in the afternoon. Overall great place to get away. Very continently located just minutes away from Pigeon Forge and Gatlinburg.

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Guest Rating: 10
Kevin C.King, NC
Stayed on 08/29/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Awesome view of mountains, very peaceful and tranquil at night. Secluded pretty much by itself.

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Guest Rating: 9.7
Sean M.Mckeesport, PA
Stayed on 08/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We cannot say enough great things about Autumn Run and Cabins USA. The cabins views were breathtaking! We had everything we could need. I was hesitant because of the previous reviews about the driveway but honestly, we had absolutely no issues!! The driveway is paved not gravel as previously mentioned, so the new owners must have corrected it. Loved the easy check in and check out! The only issues we had was that the fridge was not working, but the repair guy came the very next day to correct it, and the arcade game 🕹 was not working well on the player #1 side. The dryer also doesn’t work very well, took three cycles to dry one bathing suit. My biggest complaint would be that you charge an 80.00 cleaning fee and yet leave a tip envelope for the housekeeper? That’s a bit much especially when you give specific instructions on cleaning prior to leaving. 🤷🏻‍♀️
Other than that, perfect cabin, comfy, updated and cozy. Will be back to this cabin for sure!! 🥰⛰🐻
Thank you for a wonderful stay!!

62 of 172 Guest Review

Guest Rating: 9.6
Vicki B.Eden, MD
Stayed on 07/22/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was wonderful! We would have loved to spend the entire week there. I would like to apologize to Cabin USA we left early Thursday morning and I read the information package about texting when you had departed from the cabin. I was so focused on getting Waze to work on my cell phone and wasn't getting good signal because we needed to be in Nashville by 10:00 am that I completely forgot about texting we had checked out. I remembered on Saturday that I had not done this. Please accept my apologies. Thanks to the cabin owners who were willing to share their cabin with us.

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Guest Rating: 9.8
Amanda T.Hopewell, PA
Stayed on 06/09/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful and the beds were so comfortable. The driveway is a little steep but its worth the view...

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Guest Rating: 10
Kenneth H.Draper, VA
Stayed on 05/03/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We wish the dinning table and chairs were still there. Great place to stay.

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Guest Rating: 10
Jennifer A.Pooler, GA
Stayed on 04/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Sarah B.Murfeesboro, TN
Stayed on 03/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.6
Tennille R.Tuscaloosa, AL
Stayed on 02/10/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was everything I wished for on my "first cabin" list! My husband treated us to this mini vacation for our 2 year anniversary and it was amazing! This was my first time "going to the mountains" and it will NOT be my last! I only have minor complaints which can be corrected easily. 1- There was no designated table to eat your meals, only at the bar which sat 4 people. If you have the 6 that it holds, 2 people will have to eat sitting on the couch. 2- The cable in the downstairs bedroom would not work. I'm sure if I had of notified maintenance, they would have corrected it just as they did for the light bulbs and fireplace. They were very timely with our maintenance request. 3- There are a few decor pieces that needed some much needed dusting, You can tell that they had been there for a good while but just need some attention to make the home a bit more fresh. 4- The driveway is a booger!! It's expected since we were on the side of a mountain but please be prepared!
Other than that, everything was AMAZING! I would recommend CABINS USA to anyone who's looking a great price and a great location!

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Guest Rating: 10
Lindsey D.Lacombe, LA
Stayed on 11/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was AMAZING!!! The views are BEAUTIFUL!! My husband and I have been coming to the smoky mountains since 2009, sometimes 2 and 3 times a year. We have always booked with cabins usa and will continue to book with them. We had zero issues with this cabin. It was easy to find, it was very clean, the bed downstairs is comfy, don’t know about upstairs nobody slept in it. We used the express check in and the next day we got a phone call from the office making sure we arrived ok and if there was anything we needed!! I was nervous about the driveway from reading other reviews, so I told my husband I wanted to take his truck ,4X4, just in case. The left side of the driveway has a big bump that might be hard for a car to get across, SUV’s and truck’s would have no problem. The driveway is very steep and when it rained we had to use 4X4 to get up it, I think it was a mix of the wetness and thick leaves on the driveway is why we kept spinning out. Other then that everything was perfect. I tell my husband every year that I’m gonna pick my forever cabin to keep coming back to and I’ve found it with Autumn Run. I can’t wait to come back Spring/Summer 2019!!

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Guest Rating: 9.8
Gary L.Eva, AL
Stayed on 10/28/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first time to stay in autumn run and it was great with a view we all loved. We will be staying in this cabin again.

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Guest Rating: 10
Kayla H.Lexa, AR
Stayed on 10/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is absolutely AMAZING! The view is breathtaking. This was actually our 4th time to visit Gatlinburg and stay in this cabin. We stayed here ten years ago on our honeymoon, and we just have never wanted to change cabins because we didn't think it could get much better than Autumn Run! We will definitely be returning for a 5th time!

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Guest Rating: 9.8
Kenneth H.Draper, VA
Stayed on 09/29/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place is the greatest. We try and stay here 2 times a year. Thanks for being a very professional company.

72 of 172 Guest Review

Guest Rating: 9.9
Shirley A.Ontario, OH
Stayed on 09/04/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn run was a great cabin to stay in. It was very easily found (in the dark too!) and very close to the main strip. It was exceptionally clean, and the mountain views were absolutely stunning. We saw 3 bears in the neighbor's driveway from the kitchen window on our first night. I tried to get pictures, but they were too quick. :( We slept in the bedroom downstairs, and my husband said his side (left) was not comfortable because he kept rolling to the middle. having said that it would be nice if the mattress was replaced. Also, the driveway will definitely need repaired. The huge bump at the bottom wasn't a problem for us in our Tahoe, but you can see where smaller cars scraped their cars going over it. You can't go around because the driveway is extremely narrow, and it's starting to wash away to the right of the bump as well as at the top of the driveway. Other than that, it was a fantastic cabin and we'll be back!

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Guest Rating: 10
Brian L.Zeeland, MI
Stayed on 06/18/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our 2nd stay with Cabins USA and again, another great experience.
The cabin was incredible and the views were even better. The 2nd evening of our stay, I was on the deck and heard a loud noise from under the deck, looked over the railing and had a bear staring me right in the face. It was very chill and went about doing bear things in the yard behind the cabin and didn’t seem to mind at all that the fam and I were watching. It definitely made for some very cool pics/videos.
We all got plenty of use from the hot tub, pool table and games that were on hand. It was an excellent way to unwind after a day of hiking or hitting up the local attractions. Watching storms roll in through the mountains was pretty awesome as well. There’s gotta be nothing more relaxing than sitting on the deck in the mountains, watching/listening to the rain fall.
Location was really convenient as well. It was about 15 minutes to Pigeon Forge or Gatlinburg and maybe 35 minutes to Cade’s Cove. We never really felt like we were too far from anything we wanted to do.
The “driveway of doom” wasn’t as bad as we expected from other reviews but it should be noted that if you head back to the cabin in a downpour, you’re not getting up the driveway. We were in a Silverado 4x4 and all it did was spin all 4 tires.

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Guest Rating: 9.9
Melissa B.Kenna, WV
Stayed on 07/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.2
Douglas M.Rocky Mount, VA
Stayed on 06/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
This is our second stay in Autumn Run, the first taking place 11 years ago.

The Good: The location is great, secluded, but not too far off the main road. Great view out the west side of the cabin of the sunset over the mountains. It has a better kitchen that some cabins we've stayed in before. Plenty of utensils, pots and pans, plates, glasses and mugs to meet your needs. Cabin is comfortable with nice sofas and beds. Kids could play pool or use the classic video arcade game player. Charcoal grill (similar to what you'd find in a park) was outside beside the parking area and it was cleaned up nice before we got there. It was warm when we were there and the air conditioning worked flawlessly. Wifi was excellent and super fast.

The not as Good: There is no dinner table in the house. You can eat at the bar area, but note that when we got there 3 of the 6 bar stools were non-functional. There are those cheap bar stools that the screws work themselves out of of. That is what was going on with these, the screws had came out of the legs rendering them useless. The windows and doors on the lower level of the west side of the house are covered with blinds due to the sun shining in that end during the afternoon and evening. One of the blinds was just missing, so you had adjust yourself if you were sitting in the living room area during the afternoon. The upstairs jacuzzi was not functioning during our stay due to the cold water knob being broken off. So we were not able to use it. I find it hard to believe this wasn't known before we arrived. Note that I didn't call to have any of this fixed. It wasn't a deal breaker for me and I didn't want maintenance in the house while we were out exploring the area during the day. It was just disappointing.

A word about the driveway. It's challenging for inexperienced and experienced drivers. It's steep and narrow and has a large bump in it right at the bottom. In a passenger car or van you basically have to hit the bump around 20 mph and jump over it in order to make it up the driveway. So be prepared.

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Guest Rating: 9.8
Philip Y.Groveland, IL
Stayed on 05/29/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was everything we wanted and more. The location was private but still very accessible. The driveway is a slight challenge, but we managed just fine. We only wished we could have stayed there longer. I do recommend changing the carpet in the upstairs bedroom loft area to hard wood. Something that could be kept cleaner. Otherwise it was perfect.

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Guest Rating: 10
Tina A.Wilmington, OH
Stayed on 05/31/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I can’t say enough how amazing our time was at Autumn Run. Such a beautiful cabin and the views are stunning. We are already planning another stay.

78 of 172 Guest Review

Guest Rating: 9.8
Patrick J.Rogersville, TN
Stayed on 05/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
loved this cabin! The only thing I have to say is how hot it was when we got there. It was over 80 degrees and with those huge windows up top without shades, the sun comes right through there and it was really hard to get the cabin cooled down. Other than that we really enjoyed our stay!

79 of 172 Guest Review

Guest Rating: 9.8
Kenneth &.Draper, VA
Stayed on 04/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love this cabin. It is in the middle of everthing, yet right in the mountains with a great view. Just been remodled with new floors and new cabniets We do miss the dining table. Great place to stay and a great company to deal with.

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Guest Rating: 10
Anthony A.Violet, LA
Stayed on 04/15/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin and the view. Our tires spun out a couple times the first time up the driveway, but once my husband mastered it, no problem.

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Guest Rating: 10
Susan A.Smithfield, VA
Stayed on 04/13/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely enjoyed the privacy of this cabin.
There were only two areas that needed to be addressed.
First the right knob on the upstairs jacuzzi tub didn’t work so it went unused.
Second the video arcade game handle also was broken and could not be used.
Minor issues but would have been nice since it was there.
Views were unbelievable! The cabin was beautiful and extremely cozy!! We all enjoyed ourselves and look forward to returning!

82 of 172 Guest Review

Guest Rating: 10
Vickyhampton/stacey B.Jasper, FL
Stayed on 04/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice cabin for relaxing with an awesome view.

83 of 172 Guest Review

Guest Rating: 10
Dean P.Taylorsville, MS
Stayed on 03/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was by far the best Cabin we have stayed in. The location is awesome and love the privacy on the back deck. The beds are very comfortable and the hot tube was GREAT. The cabin was very clean and we enjoyed playing pool every night. Me and my wife celebrated our 25th wedding anniversary and cant wait to come back to Autumn Run next March. I loved driving up the steep driveway, wife not so much. If I could add one thing to this cabin it would be a gas grill on the back deck. But I have no complaints at all. We had a great time. Thanks Cabins USA.

84 of 172 Guest Review

Guest Rating: 10
Darrin L.Friendly, WV
Stayed on 03/09/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

85 of 172 Guest Review

Guest Rating: 9.8
Jeremy W.Pell City, AL
Stayed on 02/23/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was the first time staying. Our family loved it. The cabin was very beautiful and so was the view. The only thing was the driveway getting up to the cabin didn’t know you needed a four wheel drive to get up it 😬. We didn’t see Rocky or any bears. Our overall stat was 10/10. We will be staying again. The Wideman Family
Alabama

86 of 172 Guest Review

Guest Rating: 8.0
A L.Greenville, SC
Stayed on 02/15/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 2
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
We made our reservation 24hours before we arrived which caused several issues.
When we got to the house, it was not clean. We had to unload our stuff and leave so it could be clean, and even then it was not the clean it should have been. They were also working on the fireplace which wasn't done so our first night there we couldn't use it either. So if you reserve your cabin the day before, be sure to ask at check-in if everything is working and if it is ready.

The route once you leave the main road was interesting. If there is any chance that it will rain or be winter weather YOU WILL NEED 4-wheel drive and a truck. The driveway to the house is very steep and is not smooth. There are some very tight turns so a large suburban would have had some difficulty.

The view however was AMAZING and the hot tub was a huge bonus to sit in and relax.

We have learned some new questions to ask while checking in. We will use Cabins USA again.

87 of 172 Guest Review

Guest Rating: 9.8
Michael G.Melbourne, FL
Stayed on 01/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Best location we've ever seen. Most secluded, just like we're looking for. Rec fire pit in middle of open yard. Would fit great for the location.

88 of 172 Guest Review

Guest Rating: 10
Ted F.Westmont, IL
Stayed on 11/29/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely stunning! I couldn't have asked for better way to spend my 50th birthday. We had another couple with us and there was plenty of room to not be on top of each other and yet cozy enough to be all we'd hoped for. We will be repeat customers without a doubt! Thank you for a wonderful time.

The Fabry's

89 of 172 Guest Review

Guest Rating: 10
Brina M.Greencastle, PA
Stayed on 11/05/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first time staying in Autumn Run. We stayed 11/5 to 11/11. Everything was beyond perfect! A very private location which we were looking for. The cabin was freshly cleaned and everything in its place. However, the A-Frame window could use a good cleaning. The dirt on the left side of the windows blocks and almost perfect view. Was visited nightly by the known visitor Rocky the raccoon. I do think the trees from the back deck could use a trim as well as they are blocking the view. Was a little disappointed in that because it wasn’t what the pictures on the web showed. The #drivewayofdoom of course sucks, especially in the rain with wet leaves! Very steep but you’ll get used to it. Also the chunk missing at the top of the driveway could be filled in with stones to help with turning around to drive down the driveway. All and all we loved this cabin! We highly recommend you to all our friends, and when we return next year, Autumn Run will be the one we stay at again! Thanks Cabins USA!

90 of 172 Guest Review

Guest Rating: 9.8
Kenneth H.Draper, VA
Stayed on 10/20/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We stay in this cabin ever year we can. We love this place and think it is just in the right place for everything. Only thing, the drive way is something else, but fun.

91 of 172 Guest Review

Guest Rating: 9.1
Brian K.Murfreesboro, TN
Stayed on 09/29/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The checking in/out process was super easy, and the staff was very nice. The cabin was great. The privacy and view was well worth the difficulty of getting to the cabin. The water pressure was pretty weak, but thats understandable for the location on the mountain. The only two things that would improve the stay would be cleaning the upper windows to better enjoy the view from the loft bedroom, and fix the gigantic potholes in the driveway which would make getting to the cabin a LOT easier. If it were to rain or snow, you would need climbing gear to get up that driveway for sure! Wifi would also be a nice addition.

92 of 172 Guest Review

Guest Rating: 9.5
Janet G.Butler, PA
Stayed on 09/04/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
It was a nice relaxing time. For cleanliness I only gave it a 6 rating because the windows with the beautiful views were VERY dirty and disappointing to look out of. (The windows with the beautiful views is why I chose this cabin.) Also the fans and general lack of dusting throughout this cabin was disappointing. We were quite surprised the find muddy bear paw prints on the hot tub cover and it looked as though he or she was hungry because there was what looked like a bite taken out of the cover. The property itself I only gave it an 8 because of the driveway. It was a little intimidating with the bump as you entered the driveway and then the steepness of it but this is to be expected.
I will DEFINITELY use Cabins USA again when booking a cabin I just won't choose Autumn Run again UNLESS I am guaranteed that the windows and the cabin are clean. Thank you Cabins USA for making my booking experience a positive one and express checking out was a breeze!
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the cleanliness issues you experienced during your stay. Your comments have been forwarded to our housekeeping department to be address. Our maintenance department has also been notified about the hot tub cover. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

93 of 172 Guest Review

Guest Rating: 9.9
Jennifer G.Mundelin, IL
Stayed on 07/13/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin. This was the first time we have ever booked a cabin / house on a trip instead of a hotel. We really enjoyed everything about the cabin! Beds were comfy. Cabin was clean. It was perfect! The drive up the driveway and 1 street is a little hairy, but you get used to it quick. We will use Cabins USA and probably this cabin again. In my head I thought there was wifi, but there was not.
My kids had a great time in the cabin as well - nobody had to be quiet!

I saw it is for sale, I hope it stays with Cabins USA.
Company Response:
Thank you for all of your kind words! when you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

94 of 172 Guest Review

Guest Rating: 9.3
Selena W.New Orleans, LA
Stayed on 06/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Overall Autumn Run was a great cabin! The steep driveway was quite intimidating. I am glad that we arrived during the day. Some type of railing may help guest. The beds were comfortable, the kitchen and bathrooms were clean, and the open layout was perfect for having family time. A few suggestions: replace pots and pans a few of the cookware pieces had rust, clean the windows (particularly the ones at the very top that you look through from the loft area. The uncleanliness distracts from the gorgeous view), provide more that one packet of detergent (as only 1 pack did not suffice for a family of 4 who stayed multiple days), clean the white rocking chairs (they appeared to be covered with mold/mildew). These are just a few things that could have made our visit slightly more enjoyable, but again overall it was was nice cabin.
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. I apologize for the cleanliness issues you experienced during your stay. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

95 of 172 Guest Review

Guest Rating: 10
Stephen T.Ottawa, IL
Stayed on 05/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin rough driveway. It's not bad except for the giant bump at the beginning of the driveway once you get by that your fine lol. Awesome cabin that is very private. Great views and very peaceful. We have used Cabins USA for our last few trips to this area and have been very happy every time.
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

96 of 172 Guest Review

Guest Rating: 9.8
Amanda L.Sophia, WV
Stayed on 05/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin is in a great location. We loved the steep driveway and the privacy of the cabin! Also loved the idea of the journals that are there for the guests to fill out! Such a fun thing to do! The only issues we had were the TV was completely out, and the windows poured water when we got hit with that big thunderstorm. However, the staff was very eager to help and had maintenance out the next morning over the tv and they said they would pass along the info about the windows. Other than that we had a great time! The cabin was absolutely perfect!
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issue you experienced with the television and leak. Your comments have been forwarded our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

97 of 172 Guest Review

Guest Rating: 10
Kenneth H.Draper, VA
Stayed on 05/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a great Cabin. We have stayed here for four straight years and think this place is the best.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for continuing to choose Cabins USA!

98 of 172 Guest Review

Guest Rating: 9.6
Kellie C.Martin, GA
Stayed on 04/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a blast at this cabin . It was very clean and the hot tub was great.. The only thing I didn't like was the night it rained it leaked around the windows and we was having to clean it up. Other than that we had a great time .
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! I apologize for the issues you experienced when it rained. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an extra discount. Thank you again for your review and thank you for choosing Cabins USA!

99 of 172 Guest Review

Guest Rating: 9.1
Jade S.Rector, AR
Stayed on 03/20/2017
Ratings:
Booking: 7
Staff: 7
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was amazing! I would recommend bringing your own pillows for your comfort! Cleanest place I have ever stayed! Great view but you do have to be careful on the drive up! It is very steep;)
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

100 of 172 Guest Review

Guest Rating: 10
Stacy G.Durant, OK
Stayed on 03/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was fantastic! It was everything we hoped for.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

101 of 172 Guest Review

Guest Rating: 9.4
Wilson W.Greenwood, SC
Stayed on 01/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin and the view was overall amazing. The driveway was insanely awesome!! Incredibly steep driveway but that just adds more adventure to our vacation! Would definitely come back to Autumn Run!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

102 of 172 Guest Review

Guest Rating: 9.4
Tonya S.Roswell, GA
Stayed on 01/05/2017
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay in Autumn Run. The furnishings were in great condition and comfortable. The cabin was clean and welcoming. We would like to note the pool table and cue sticks are in need of repair/replacement and adding wifi would make this cabin a perfect choice. It would likely be helpful to leave some seasonal snow supplies like a shovel or small bag of salt for guests checking in during reported snowfalls or have a reminder for guests to bring them. We had ours, but some may not think to bring them.
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the pool table and pool cues. Your comments have been forwarded to our Owner Liaisons and they will be notifying the owner of the cabin. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

103 of 172 Guest Review

Guest Rating: 10
Melissa H.Chandler, IN
Stayed on 10/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My husband and I stayed in Autumn Run October 9 - 13th and could not have asked for a more pleasant place to be for our honeymoon. The cabin was beautiful and the area was gorgeous this time of year. I read a lot of reviews about the steep driveway which was pretty steep but we made it up and down just fine in our Ford Focus. We cannot wait to come back for another stay as soon as we possibly can.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

104 of 172 Guest Review

Guest Rating: 7.5
Jackson S.Troy, TN
Stayed on 10/13/2016
Ratings:
Booking: 8
Staff: 7
Cleanliness: 8
Check In: 5
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 7
Would Recommend Company: 7
Would Recommend Property: 9
Guest Comments:
Staff was super friendly and helpful in booking. Autumn Run is an incredible property. Would love to come back sometime.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

105 of 172 Guest Review

Guest Rating: 9.9
Mark T.Aviston, IL
Stayed on 09/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was a great cabin. The sunsets were awesome, and if your lucky, you will get to see the local wildlife (bear and raccoon). Completed the reservation process, check-in and check-out on-line and via text messages, very convenient and hassle free. The Cabins USA staff was very helpful when we realized we left something behind after we arrived back home in Illinois. They found our item and are mailing it to us, very professional. Only note of concern is the very step driveway. Highly recommend four wheel drive if raining or snowing. Highly recommend Autumn Run and hope to return next year.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

106 of 172 Guest Review

Guest Rating: 9.6
Chad H.Racine, OH
Stayed on 08/30/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The main issue with the amenities was the tv. When we got there the dish service was out. I called maintenance and they were there in an hour. Very quick response. The issue was the trees blocking it. They said that they had to have them trimmed. The maintenance guy said he would try to have someone out there the next morning but they were still working on it by the time we left. Everyone was great as far as trying to get it addresses. I know it just takes time. The only tv that partially worked was the bottom bedroom tv. The other issue we didn't get figured out till the last night and will sound strange is the fire alarm would go off about 30 secs after u turned down the volumn on tv.

107 of 172 Guest Review

Guest Rating: 9.9
David S.Petersburg, IN
Stayed on 08/13/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Myself and my wife along with our niece and her husband stayed at this cabin during the week of August 14 and loved the cabin. It is located between Pigeon Forge and Gatlinburg in the perfect spot with a great view of the mountains and a great sunset view. We were very pleased with the cleanliness of the cabin and the amenities and the pool table was nice to have for entertainment (although it does need to have a new felt). The driveway is steep but manageable, it does have a serious hump in the pavement at the bottom of the driveway that can cause a little problem and should be fixed. Maintenance needs to treat the outside wood as the woodpecker population is starting to do damage to the outside logs. This is a beautiful cabin and in a great location, hopefully we can stay here again.
Company Response:
Thank you for letting us know about your recent stay in Autumn! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the pool table felt and woodpeckers. Your comments have been forwarded to maintenance to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

108 of 172 Guest Review

Guest Rating: 9.7
Robert C.Walton, KY
Stayed on 07/18/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the Autumn Run. The view was amazing. The driveway was very steep and if you book this cabin in the winter you better have 4 wheel drive. We rented a van and about didn't get up it the first day because it rained. Other than that it was great. This is our 3rd cabin and the 2nd with Cabins USA. The next time we go to the Smokies will be booking with Cabin USA.
Company Response:
Thank you for all of your kind words and thank you for continuing to choose Cabins USA! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA again and we look forward to seeing you soon!

109 of 172 Guest Review

Guest Rating: 10
Michelle R.Memphis, TN
Stayed on 06/17/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
One word... AMAZING!! It's worth every dime. We can't wait for a year. I'm looking right now for a cabin in September. I will definitely recommend Cabins USA.
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

110 of 172 Guest Review

Guest Rating: 9.4
Sarah B.Grove City, PA
Stayed on 05/20/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
We were very impressed with our cabin, it looked just like the pictures on the website. The view and sunsets were amazing as long as there wasn't fog. We did get lost the first time,you have to make sure you put Sevierville instead of Gatlinburg as the city and it is Ski View Lane not drive.I do recommend a suv to get to this cabin..it wasn't to bad till the road the cabin is on and the driveway. We went in May and we had to use four wheel drive one day after it rained because our tires were spinning. Maintenance was very quick we called about our coffee pot not working and we had a new one about 2 hours later. Rocky the raccoon came to visit us about everyday, she is very sweet. I would go back in a heartbeat! Highly recommend this cabin!
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

111 of 172 Guest Review

Guest Rating: 9.3
Candace P.Newmanstown, PA
Stayed on 05/15/2016
Ratings:
Booking: 8
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This was our 2nd time staying with Cabins USA. We had no issues either time. Everything was booked online this time. I never even spoke with a person thru the process which was fine with us. The property was just as the pictures and descriptions. We will definitely use Cabins USA again!!

112 of 172 Guest Review

Guest Rating: 10
Kenneth H.Draper, VA
Stayed on 05/05/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is our favorite. We saw in the little note book there all the previous people had listed about the drive way from hell getting to the cabin, but I didn't think is was all that bad. (at least it is paved) This is a wonderful cabin to stay in. Thanks you guys for being so wonderful!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

113 of 172 Guest Review

Guest Rating: 10
Ashley R.Bowdon, GA
Stayed on 04/17/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was in such a great location. We were minutes away from Gatlinburg and Pigeon Forge. The driveway is very steep, but I have a Honda accord and it made it up and down just fine each time. Wonderful view from the porch. The cabin itself was just like the pictures, beautiful! I would love to stay in this exact cabin again on my next trip to the mountains! I highly recommend staying in this beautiful, peaceful cabin!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 8.2
Walter B.West Chicago, IL
Stayed on 03/20/2016
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 9
Check Out: 8
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
we really enjoyed the cabin and it's location was great. you could have a bit of a hard time getting up the driveway without and SUV so be aware.
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 9.6
Rich T.Hoover, AL
Stayed on 03/13/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location. Great floor plan. Beautiful views. Easy check in. Clean.

Recommendation: outside of cabin requires maintenance in some areas (driveway, exterior wood needs painting/stain in some areas)
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for your suggestions. Those have been forwarded to maintenance and our Owner Liaisons to be taken care of. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Josh G.Columbus, IN
Stayed on 03/06/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only problem we had was the hot tub cover was split open so we go stiarfoam in the hot tub but we loved the cabin
Company Response:
I am so happy to hear that you enjoyed your stay in Autumn Run! Thank you for letting us know about the hot tub cover. I am happy to report that the hot tub cover has been replaced. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 8.8
Ashley C.Cincinnati, OH
Stayed on 02/12/2016
Ratings:
Booking: 10
Staff: 0
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
Well, let me start off by saying... if you are booking this cabin DO NOT go off mapquest or google directions. There are two different Sky View Drives and once we were lost trying to find the cabin (while it was snowing and dark) the staff could NOT help us find our way. We even found another CabinsUSA cabin but they could not direct us in the right direction even from there. Very frustrating!!

As for the cabin, it was beautiful. Very clean. We loved the cozy fireplace and the hot tub. Plus the pool table is a great amenity to have as well. The view from the upstairs loft is amazing although one of the windows you could not see out of due to fog and dew that had accumulated on it. The outside porch was very nice with the rocking chairs but the trees are starting to block the view. Hopefully they can get those cut soon!

We loved how close this cabin was to town and the drive up the mountain is not as bad as others. The driveway is extremely steep-- so I would also suggest a 4wd vehicle in order to get up the drive way. We will definitely be back soon. Thank you so much for a wonderful cabin to share our Valentines Weekend in!
Company Response:
i do apologize for the issues you experienced driving to your cabin. The roads in our are not always GPS friendly which is why we give each of our guests turn-by-turn directions to each of our cabins. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 9.8
Mike K.Jacksonville, FL
Stayed on 12/18/2015
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was everything my fiancée and I hoped it would be when we booked it to celebrate our recent engagement. We went the weekend before Christmas to get away from friends and family before the holiday celebrations consumed us and we couldn't have spent it at a better place!

The cabin was in a great location, where it was only in the proximity of maybe 4-5 cabins within walking distance along the road to get to it. The driveway was indeed steep - so we were glad we took our SUV with overdrive on this road trip. (I would recommend NOT using a car if you book this cabin.)

We were very pleased with the cleanliness of the entire interior when we arrived and were put at ease by the secure key code and alarm systems, as the area around the cabin gets extremely dark when night falls. We were also amazed at how quiet it was when we slept. We got great sleep after our 8 hour drive to get there and the view the next morning from the bed was more reassurance that we booked the right place!
Company Response:
Thank you so much for all of your kind words and I am happy to hear that you enjoyed your stay in Autumn Run! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Joseph K.Dothan, AL
Stayed on 10/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Lesley Y.Clinton, MS
Stayed on 10/04/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I cannot say enough great things about this cabin and the company! We had an excellent time during our stay with Cabins USA. The cabin was clean, private and easily accessible to Pigeon Forge and Gatlinburg. Awesome view!!!! We will be booking this cabin for our next trip and have already recommended it to all of our friends and family. Thank you Cabins USA for an unforgettable vacation!!
Company Response:
Thank you so much for all of your kind words! We here at Cabins USA strive to give each guest the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again soon!

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Guest Rating: 10
Brittany G.Heath Springs, SC
Stayed on 10/02/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was a very nice place to stay! It rained most of the time but we made the most of it. The driveway is very steep and I don't see how you would make it up it if there was snow. Other than that we will definitely be back! Wish there was someway to cut the few trees in front of the view! Very nice though!!!
Company Response:
Thank you for taking the time to let us know about your recent stay in Autumn Run. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

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Guest Rating: 9.7
Karen M.Lutz, FL
Stayed on 08/30/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful views, central location to all your needs or activities. Will be returning for future vacations.
Company Response:
I am so happy to hear that you enjoyed your stay in Autumn Run! We here at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while staying with us. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

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Guest Rating: 8.2
Deanna S.Ripley, WV
Stayed on 08/04/2015
Ratings:
Booking: 9
Staff: 8
Cleanliness: 7
Check In: 9
Value: 7
Comfort: 9
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8

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Guest Rating: 9.4
Brian A.Beloit, WI
Stayed on 07/29/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin and perfectly located in relation to both Pigeon Forge and Gatlinburg. No Wi-Fi but I knew that going into it. The cabin was clean and the view was fantastic. We were missing one of the dining table chairs, but the three barstools in the kitchen were enough. I accidently overstayed by one day and the people at Cabins USA were very accomodating and professional despite my error. I would definitely recommend this cabin as well as the company.

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Guest Rating: 9.0
Linda M.Granbury, TX
Stayed on 07/26/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
There was no coffee in the cabin, no big deal but if I would have known that, I would have brought my own.
The cabin was great! The view was awesome. The bed was very comfortable. I would come back to this cabin.
Thanks

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Guest Rating: 10
Dustin R.Lebanon, TN
Stayed on 07/18/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin, enjoyed the stay and will be coming back again to that cabin.
Company Response:
I am so happy to hear that you enjoyed your stay in Autumn Run! We here at Cabins USA work hard to make sure that each of our guests have the same great stay that you experienced. When you are ready to make reservations again, please make sure to let our reservationists know you are a return guest for an additional discount! Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 9.5
Mary B.Brook Park, OH
Stayed on 07/05/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin that had everything we were looking for.
Company Response:
I am so happy to hear that you enjoyed your stay in Autumn Breeze so much! When you are ready to make your next reservation, please let our reservationists know you are a return guest so you can receive an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 8.9
Jen E.Atwater, OH
Stayed on 05/24/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We loved our stay and would be happy to book this location again. The views were spectacular. Our only concern, if you can call it that, is that we found 2 scorpions in our cabin during our stay. Quick internet research showed us that they are not uncommon in that area, however it was startling to find them in the cabin. We did have frequent visits from a mama raccoon and did have a close encounter with a bear who tried to get into the trash. But we were careful and kept everything locked. We did get some pretty good photos of both animals and would love to send them to the owner for new photos for their albums (I am a photographer) just wasn't sure where to send them. Overall, we had a wonderful stay and would love to come back!

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Guest Rating: 10
Timothy B.Salyersville, KY
Stayed on 05/13/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love this cabin the location, the views, just need to trim the pine trees before they block the view
Company Response:
Thank you for your kind review of Autumn Run. Whether you're looking for a cabin with spectacular mountain views or something with a little more privacy, our reservationists can help you find the perfect cabin for your next trip to the Smokies. Thank you for letting us know about the trees blocking the view, we will be speaking with the owners about trimming those. Thank you again for your review and thank you for choosing Cabins USA.

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Guest Rating: 10
David J.Ladson, SC
Stayed on 04/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.6
Darren A.Canton, MO
Stayed on 04/04/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great stay at Autumn Run during the first week of April 2015. The cabin felt secluded and had great views. Rocky the raccoon visited us almost every night and on our last night brought along a friend, we named her Smokey. If we were to return to the area again we would definitely try to stay in this cabin. The driveway is very steep, but the views and seclusion were worth it. We never had any trouble going up or down the driveway.

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Guest Rating: 10
Katherine M.Sutherland, VA
Stayed on 03/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We recently stayed at Autumn Run to celebrate our 10 year anniversary. The view was amazing and the cabin was immaculate! Thank you for such a wonderful vacation!

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Guest Rating: 10
Dwayne P.Maiden, NC
Stayed on 02/13/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Ricky O.New Ellenton, SC
Stayed on 02/08/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is so beautiful. Words truly can't describe it. It is one of those you must stay in just to realize the beauty of it. I truly hope to stay here again.

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Guest Rating: 10
Nick A.Marseilles, IL
Stayed on 01/08/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely loved staying at autumn run!! We enjoyed the private location and the view of the cabin. Everyone that helped us throughout the process of booking, checking in, answering questions and checking out were very pleasant and wonderful! Definelty have been telling people to book through you. Already talking about returning in a year or two. Can't wait!!!!!

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Guest Rating: 8.5
Jennifer A.Wilmington , NC
Stayed on 12/23/2014
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

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Guest Rating: 9.5
David M.Harvest , AL
Stayed on 11/09/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Very nice cabin with an awesome view. The only issue was a lady bug problem.

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Guest Rating: 10
Jonathan M.Moneta, VA
Stayed on 11/02/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great stay as usual. Everything just as perfect as the the very first time we stayed. We try and come every year to the smokies and this cabin is the one we always get. Thanks so much! The McGuire's.

139 of 172 Guest Review

Guest Rating: 9.1
Arthur C.Owings Mills, MD
Stayed on 10/19/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The Only Drawback was the Gun Club. During the hours of 10am till about 5pm the noise from guns being fired destroyed the peace and serenity that I wanted to enjoy.

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Guest Rating: 9.1
Karen H.Waukgan, IL
Stayed on 10/11/2014
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was awesome. Location was great. Staff was extremely help and patient with me when I called as we were having issues finding the property in the dark and rain. Loved the remote feel of the place. Will definitely be back.

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Guest Rating: 10
Katelyn C.Fulton, MI
Stayed on 08/25/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We spent 4 days at Autumn Run for our honeymoon. The cabin has an amazing view and located perfectly between Pigeon Forge and Gatlinburg. Looking forward to renting with CabinsUSA in the future. We love Tennessee!!!

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Guest Rating: 10
Paula B.Hot Springs, AR
Stayed on 07/27/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have been to the Gatlinburg area many times, and all agree that Autumn Run is the best place we have ever stayed! Centrally located, beautiful view, cabin is delightful, and the local wildlife is amazing. Would definetly recommend this cabin for couples or families. Will be returning to Autumn Run in the future, I am sure. My husband and I travel alone, and sometimes bring family. It works great for both. Just wish we could have brought our "smallest" family member. That the cabin is not pet friendly is the only thing I can say against it.

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Guest Rating: 9.9
Jamie M.Mayfield, KY
Stayed on 07/04/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We've been renting cabins each year for the last 15 years. This was our best so far. Easiest booking and check out by far the easiest by just calling. The cabin was perfect!!! THANKS!

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Guest Rating: 9.5
Douglas P.Cypress, TX
Stayed on 06/21/2014
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay and will be back, thanks for everything.

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Guest Rating: 9.8
Jamie S.Beaver Falls, PA
Stayed on 05/19/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The only negative thing I have to say about Autumn Run is the driveway leading up to the parking area, that needs some work done to it. Other than that we had a great time... The view and cabin were great, we can't wait to come back sometime.
Company Response:
Thank you for your review. We appreciate all your feedback. We are glad that you had a great time at Autumn Run. We hope to hear from you again soon. Do not forget about our return guests discount.

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Guest Rating: 9.2
Gary C.Carrollton, OH
Stayed on 04/03/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 8
Value: 7
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great time!

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Guest Rating: 9.0
Susan B.Oviedo, FLORIDA
Stayed on 03/16/2014
Ratings:
Booking: 10
Staff: 6
Cleanliness: 8
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run is a wonderful cabin with a great location and excellent view. The drive to the cabin is steep so you would need a 4 wheel drive if there is snow. The cabin is very quiet and you only have a few cabins in the area but they didn't seem to be occupied while we were there. Total privacy on the your deck for the hot tub. The kitchen is very basic so don't plan to fix complex meals. This cabin is very convenient to Gatlinburg, Pigeon Forge and the national park. Couldn't ask for a better location. The cabin is very nice - beds are comfy and everything is in working order. The check in process was not bad but the girl who checked us in was very chilly and didn't really want to answer any questions. She just ignored our questions gave us our check in packet and took our payment. It was disappointing since we have never been to Gatlinburg and needed some basic information. The booking process is super easy and even better that they don't require a huge deposit. Be prepared to receive guests every night. 3 raccoons came to see us every night around 8pm. They would just scratch at the front door and wait patiently. One was not timid so beware he comes too close for comfort. We highly recommend this cabin.
Company Response:
Thank you for your very detailed review Susan. We appreciate all your feedback. We are glad that you had a great experience in Autumn Run. We apologize that your check-in anything less than perfect. Cabins USA always strives to offer great customer service and a warm welcome to the Smokies. We hope that you would give us a second chance to provide you with a wonderful stay and great customer service.

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Guest Rating: 10
Anna-leah W.Nashville, TN
Stayed on 02/28/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely loved our stay at autumn run and the price was worth every bit of it. I am so thankful we had a suv rental with 4 wheel drive because the cabin is straight up the mountain which we loved! The staff was very polite and very quick to get us checked in and on our way. Will be returning soon!

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Guest Rating: 9.9
Whitney B.Point Pleasant, WV
Stayed on 01/24/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful stay at Autumn Run..Absolutely beautiful view an very private! Driveway is steep, Don't recommend in winter! Only thing we had a problem with was , we went shopping all day on sat an came back to our cabin an we was locked out waited 2 hrs to get in....so it just kinda ruined out evening! But it was an honest mistake...batteries needed changed in the keypad to get into door an no one had key to unlock it! But other than that Autumn Run is gorgeous cabin
Company Response:
Thank you for choosing Cabins USA Whitney. We are happy that you had a wonderful stay with us at Autumn Run. We apologize for the inconvenience you experienced during your stay with us. We do strive to handle all issues as promptly as possible. We hope that we will see you again soon. Do not forget about our return guests discount.

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Guest Rating: 9.0
Jonathan M.Barium Springs, NC
Stayed on 11/05/2013
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 2
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was wonderful as usual! Location is great, and we will definitely be back. VIEW is amazing, and the visits from wildlife are great. Clean and comfortable. After a hike to Mt. Leconte we made good use of the hot tub. We did have a slight problem with check in as there was an emergency with one of the staff at the Gatlinburg location and that location was closed when we arrived. We totally understood what had happened but our packet was not left for us and we had to travel back to Pigeon forge to check in. Not a huge deal just a little miscommunication. We enjoyed our stay!

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Guest Rating: 9.5
Morgan H.Cincinnati, OH
Stayed on 10/24/2013
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was clean, private and cozy. The view of the cabin was great. Would recommend to family and friends.

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Guest Rating: 10
Linda C.Jacksonville, FL
Stayed on 10/20/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

153 of 172 Guest Review

Guest Rating: 10
Rebecca S.Chandlersville, OH
Stayed on 09/27/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I cant say enough good things about Cabins USA and this cabin in particular. Check in was a breeze, check out even better since you have a key code and dont have to return to the office. Great location, short drive to Pigeon Forge, a little farther to Gatlinburg but no biggie. It's secluded but still hav a few cabins around which made me feel better...beautiful view and awesome hot tub. We are planning on going back and booking this cabin through Cabins USA. We LOVED it!!

154 of 172 Guest Review

Guest Rating: 9.8
Kristy N.Elkin, NC
Stayed on 08/19/2013
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

155 of 172 Guest Review

Guest Rating: 8.6
Charlotte G.Seymour, IN
Stayed on 07/25/2013
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 7
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was great. A little earlier notice of the drive would have been appreciated; our 2 wheel drive Terrain chirped tires every time we went up the driveway. The log book in the cabin had several visitors referring to the driveway of doom and they were not far off. Other than that it was great I just wish we could have stayed our third night and not had to leave due to a family hospitalization.

156 of 172 Guest Review

Guest Rating: 9.2
Tom D.Evansville, IN
Stayed on 07/06/2013
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enjoyed our stay! Cabin was vary nice!
Company Response:
Thank you for choosing Cabins USA. We are very happy to hear you enjoyed your stay with us at Autumn Run. We hope you will think of us when you are planning your next trip to the Smoky Mountains.

157 of 172 Guest Review

Guest Rating: 9.6
Richard H.Bowling Green, KY
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

158 of 172 Guest Review

Guest Rating: 9.1
Kelle O.Baker, FL
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great time, and Autumn Run is a great cabin. Steep driveway but accessible without 4 wheel drive if there is no snow! The raccoons visit frequently in the evening but are harmless. There was one fogged window but otherwise the view is beautiful.
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are so happy to see that you enjoyed your stay in Autumn Run. We hope that you will stay with us again soon.

159 of 172 Guest Review

Guest Rating: 7.7
Jerome H.Chattanooga, TN
Stayed on ##/##/####
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 7
Value: 8
Comfort: 8
Check Out: 9
Amenities: 7
Location: 7
Would Recommend Company: 8
Would Recommend Property: 7
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay in Autumn Run. We hope that you will stay with us again soon.

160 of 172 Guest Review

Guest Rating: 8.4
Tony D.Smith Mills, KY
Stayed on ##/##/####
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
enjoyed the cabin this our second time staying in autumn run, we had vistors at night we had a bear in the garabge and rockie visited ever night he loves candy corn
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay in Autumn Run. We hope that you will stay with us again soon.

161 of 172 Guest Review

Guest Rating: 9.5
Lisa B.Howell, MI
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

162 of 172 Guest Review

Guest Rating: 9.6
Kevin D.Wellston, OH
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
very nice cabin, beautiful view,but steep driveway
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are so pleased to see that you enjoyed your stay in Autumn Run. We hope that you will visit us again soon.

163 of 172 Guest Review

Guest Rating: 9.6
Sydney H.West Liberty, IA
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Because of a family member's critical illness at home, we had to depart much earlier than we expected. In fact, we were only able to stay the first night of a 4 night reservation. We enjoyed what little time we had in the cabin, and especially appreciate the flexibility of your staff in allowing us time to re-book and use the 3 nights that we couldn't stay. The reason I put a #3 rating on location is only due to the steep driveway to get to the cabin, realizing, of course, that we were on the side of a mountain which was awesome. One suggestion: it would be nice to have specific instructions on how to use the TV and DVD player. Too many remotes & too many buttons for us non-satellite users.
Company Response:
Thank you for staying with Cabins USA Gatlinburg. We are happy to see that other then the driveway your family enjoyed the cabin. We do hope that your family is doing better. We hope to see you again soon.

164 of 172 Guest Review

Guest Rating: 10
Tennille B.Warsaw, IN
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time. We will be booking this cabin again in the future.Thanks....
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay in Autumn Run. We hope that you will visit us again soon.

165 of 172 Guest Review

Guest Rating: 9.6
Christine S.Bronson, MI
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is our 3rd stay with cabins usa. We have stayed in Autumn Run two of those times and plan to stay again! To put it simply it is AWESOME!
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay. We hope that you will visit us again soon.

166 of 172 Guest Review

Guest Rating: 9.8
Justin T.Terre Haute, IN
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was awesome the view form the deck was beautiful. The driveway was kind of steep but guess where we were? The mountains. The only real complaint i have was the windows needed to be cleaned or fixed. The location of this cabin is in a good area between gatlinburg and pigeon forge. Overall my family and i had a wonderful time there are to many things to do not enough time even in 6 days. Oh one more thing rocky the coon he came and gave us a visit a couple of nights hes pretty cool.
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay. We hope that you will visit us again soon.

167 of 172 Guest Review

Guest Rating: 9.3
Ashley H.King, NC
Stayed on ##/##/####
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 8
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had an amzing stay. The cabin was beautiful, clean, and had amazing views. Right between Pigieon Forge and Gatlinburg! We will be booking again in the future!
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay. We hope that you will visit us again soon.

168 of 172 Guest Review

Guest Rating: 10
Rufus W.Brewton, AL
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have always used CabinsUSA in Gatlinburg because of the quick check in and out, always friendly help with the directions to the cabin. The "Autumn Run" cabin was beautiful and had everything that anyone could need for a enjoyable visit. The view was awesome even in the winter time, very comfortable beds and plenty of room. there was easy parking and alittle steep driveway but not really that bad made it up in a car without any trouble and had enough room for a couple of vehicles to park and turn around. Had a couple of visits from the racoon by the hot tub, he was friendly and we shared our food with him,we couldn't resist that cute little face.Best location not far from either Gatlinburg or Pigeon Forge.We would rent this place again in the future.
Company Response:
Thank you for choosing Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay. We hope that you will visit us again soon.

169 of 172 Guest Review

Guest Rating: 10
Evelyn W.Soso, MS
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great--clean, roomy and comfortable and the location is convenient to both Gatlinburg and Pigeon Forge . The view from the porch was awesome. The driveway is a little steep, but after the first time going up and coming down, it is not so bad. We had a wonderful time and we will be back,
Company Response:
Thank you for staying with Cabins USA Gatlinburg. We are so happy to see that you enjoyed your stay in Autumn Run. We hope that when you return to the area you will stay with us again.

170 of 172 Guest Review

Guest Rating: 9.8
Marla S.Cottonwood Shores, TX
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time at Autumn Run. The sunsets were awesome. We enjoyed the wildlife. One evening we saw 10 raccoons, 3 grey foxes an opposum and a big black bear. The driveway wasn't too bad. Enjoyed running around Gatlinburg. We especially enjoyed Dick's Last Resort.
Company Response:
Thank you for staying with Cabins USA Gatlinburg. We are so happy to see that you enjoyed your stay in Autumn Run. We hope to see you again soon.

171 of 172 Guest Review

Guest Rating: 9.3
Emily O.Columbus, OH
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 8
Check Out: 8
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Autumn Run was beautiful inside and out and the view was unbeatable! We prefer to cook in the cabin to save money while on vacation, and would have liked some updated kitchen amenities. We also had two occurrences of Mountain Scorpions even with plugging all drains; I don't know if anything can be done to avoid that. Thank you again for a beautiful vacation! The Oliver Family
Company Response:
Thank you for staying with Cabins USA Gatlinburg. We are happy to see that you enjoyed your stay in Autumn Run. We hope that you will stay with us again soon.

172 of 172 Guest Review

Guest Rating: 10
Cheryl M.Metairie, LA
Stayed on ##/##/####
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything about this cabin was wonderful!!!!! The only complaint was the coffee table by the sofa. It was dangerous, had splinters and was rough on one edge, hit toe on it also and was glad nobody broke their toe on it. Other than that, you couldn't ask for a better place. I will definitely recommend this cabin to other people who want to stay in Gatlinburg.
Company Response:
Thank you for staying with Cabins USA Gatlinburg. We are so happy to see that you enjoyed your stay in Autumn Run and we hope to see you again in the future.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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