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The Preserve Guest Reviews

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6 Bedroom, 6 Bath, Sleeps 18, Cabin Rental
with 3 level cabin, 6 king beds, 2 full beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, theater room, private pool, private pool, pool table, mountain view, non smoking, washer/dryer, christmas decorated
Overall Rating: 9.5 / 10

1 of 103 Guest Review

Guest Rating: 8.0
Kurt B.Union City, TN
Stayed on 11/21/2024
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 5
Value: 6
Comfort: 9
Check Out: 9
Amenities: 6
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The Water Pressure was dismal and I understand it was on city water, but only having a trickly the entire time we were there made it feel like something else was wrong. Having 16 teenage boys in that house with a trickle of water was unacceptable. Toilets didn't always want to flush, guys were hardly able to get showers, and dishes were a struggle to clean. outside of the water pressure issue, it was a beautiful location and had nice facilities, with plenty for my boys to do!

2 of 103 Guest Review

Guest Rating: 10
Karen J.Rocky Top, TN
Stayed on 04/26/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was absolutely beautiful! Loved the mountain view. Swimming pool, hot tub, game room, theater room was all wonderful. My family loved it and we had the best time. We will definitely be going back!

3 of 103 Guest Review

Guest Rating: 9.3
Johnathan C.Clayton, NC
Stayed on 03/15/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
For the most part this was a great stay. My only complaint was our air wasn't working on the 2nd floor. We called maintenance. A guy came (very nice guy BTW) and said we were good to go but it never started working. The rooms were extremely hot for both nights.

4 of 103 Guest Review

Guest Rating: 10
Teaundra W.Bessemer, AL
Stayed on 01/12/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

5 of 103 Guest Review

Guest Rating: 7.9
Larissa B.Charlotte, NC
Stayed on 05/26/2023
Ratings:
Booking: 7
Staff: 10
Cleanliness: 7
Check In: 10
Value: 5
Comfort: 6
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
Hello,

We enjoyed our stay although there were a few things that would have helped. We did not receive a pool door code at check in, and we tried to contact the number given during the weekend but we never received a call back. We also had a few rooms where our friends said the floors were dirty and everything was dusty. Our room was ok.

Overall the place was nice just a bit outdated. We originally booked a different cabin and were put into this one when you guys said our original one was no longer available. I think this cabin should have been rented for less than the first one we chose based on the photos.

6 of 103 Guest Review

Guest Rating: 9.6
Bobby S.Calico Rock, AR
Stayed on 12/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall was great experience for our family Christmas trip to the Smokies. Gorgeous views of the Smokies from the decks and balconies. Cabin was decorated out for Christmas in great style. Only need I see was that it could use more utensils in kitchen with it being a cabin for large groups/families.

7 of 103 Guest Review

Guest Rating: 9.5
Debbie H.Galax, VA
Stayed on 12/16/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Enjoyed our time !

8 of 103 Guest Review

Guest Rating: 10
Terry B.Laurel, MS
Stayed on 11/17/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

9 of 103 Guest Review

Guest Rating: 8.9
Katie S.New Albany, IN
Stayed on 10/10/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 6
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The Preserve is a beautiful cabin with lots of fun things to do! I initially booked a different cabin, but due to a website booking error, Cabins USA customer service contacted me immediately and booked us into a similar cabin. They were incredibly kind, professional, apologetic - though it was completely unnecessary. Their customer service is top notch! I will say that the sign outside of the cabin does not match the name of the cabin, so it can shake your confidence some upon arrival. Fear not! Just verify your house number is correct, go in, and start your vacation!


10 of 103 Guest Review

Guest Rating: 9.2
Carole G.Brunswick, OH
Stayed on 08/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
MANAGEMENT RESPONDED ASAP, COURTEOUS AND PROMPT WITH REQUESTED ITEMS.
PARKING WAS SUFFICIENT FOR OUR THREE CARS. CABIN IN A NICE LOCATION, HOWEVER THE LACK OF CHAIRS/ROCKERS ON DECK WAS RATHER SURPRISING. FAMILY HAS BEEN COMING TO THE SMOKIES OVER 25 YEARS AND THIS IS THE ONLY TIME THERE WAS NO OUTDOOR SEATING. GRANTED THE OUTDOOR VIEW WAS MAINLY OF THE CABINS ACROSS THE WAY BUT IN A DISTANCE THE MOUNTAINS WERE VISIBLE AND HAVING OUTDOOR SEATING SPACE IS IMPORTANT. THE POOL OFFERED A FUN TIME AS DID THE THEATER. BEDROOMS OFFERED THE NECESSITIES, BATHROOMS DID NOT HAVE VANITY SPACE MAKING IT DIFFICULT TO PUT PERSONAL DAILY CARE ITEMS ON HAND.
THE CABIN WAS CLEAN. NEEDS NEW WINDOW BLINDS, A K-CUP COFFEE MAKER, DECK CHAIRS/ROCKERS....WOULD MAKE THIS CABIN A 10!

11 of 103 Guest Review

Guest Rating: 10
Ajay P.Bristol, TN
Stayed on 05/17/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

12 of 103 Guest Review

Guest Rating: 9.9
Theresa F.Woodstock, GA
Stayed on 04/10/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great vacation spot! The cabin was big enough for our family and centrally located to Pigeon Forge and Gatlinburg to explore both areas. Only draw backs; 1. There are no large coffee cups! If you are a coffee drinker then you are going back for several fill ups. (an no Keurig) 2. The furniture needs fixing or replacing. I don't think there was one chair in the place that didn't wobble. If I had know I would have packed a screwdriver. Other than those issue it was what we were expecting based on other reviews, We had a great time and would visit again!

13 of 103 Guest Review

Guest Rating: 10
Kristy R.Galax, VA
Stayed on 03/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

14 of 103 Guest Review

Guest Rating: 10
Ricky H.Holden, LA
Stayed on 11/21/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very friendly staff. They was very helpful and made sure everything was right for us. Slept 19 people 10 adult and 9 kids. Kids love the game room

15 of 103 Guest Review

Guest Rating: 8.0
Deafrica F.Calera, AL
Stayed on 11/17/2021
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

16 of 103 Guest Review

Guest Rating: 9.3
Keisha M.Wadesboro, NC
Stayed on 09/03/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Beds could be updated as they are a little worn. Pool heater didn't work so we wasn't able to use it, which was one of the reasons we chose this cabin. Overall stay was good
Company Response:
Thank you for your feedback! We are happy to let you know that the pool heater is working. Thank you for choosing The Preserve and Cabins USA; we look forward to seeing you again soon!

17 of 103 Guest Review

Guest Rating: 9.2
Valerie A.Abilene, TX
Stayed on 07/23/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
A great place to stay. We enjoyed our staycation and will come back again next year. A few minor issues a couple of the bathroom sinks were stopped up, refrigerator leaked and foos ball table was not set-up.

18 of 103 Guest Review

Guest Rating: 10
Jacobee L.Eatonton, GA
Stayed on 07/08/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

19 of 103 Guest Review

Guest Rating: 10
Debbra S.Louisville, KY
Stayed on 06/14/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family and myself really enjoyed the cabin the kids enjoy the pool everything was what we were looking for and more.thank you cabin USA

20 of 103 Guest Review

Guest Rating: 10
Beatrice H.Jackson, TN
Stayed on 05/22/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My kids had a blast in the cabin

21 of 103 Guest Review

Guest Rating: 10
Brooke H.Gallagher, WV
Stayed on 04/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

22 of 103 Guest Review

Guest Rating: 10
Crystalyn M.Birmingham, AL
Stayed on 04/22/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family definitely enjoyed ourselves. Cabin was very spacious and contained alot of different activities. There were not alot of blankets for the kids to sleep on futons. Overall a good experience and would book again.

23 of 103 Guest Review

Guest Rating: 9.7
Karisma H.Detroit, MI
Stayed on 04/18/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There were a couple sipder webs in the living room. The filters needed to be changed, as they are dirty. The pool should have a Mounted Swimming Pool Stair Rail in addition to the hot tub. There should be some kind of privacy for the hot tub or some relocation. There also should be a rubbish pick up a couple days after check in. We called to have a collection, they said an order would be put in, no one came. We had to put our trash in the truck and dispose of it at the Piegon Forge Fire Dept so that it would not attract animals! A couple toilet seats need replacement, as they were loose. When we did call and report the pool stick being broke, the air hockey table not working and a missing remote to the Cable box. The serivce response was fast and helpful. Look forward to booking with Cabins USA again!

24 of 103 Guest Review

Guest Rating: 9.9
Robert F.Kirbyville, MO
Stayed on 04/11/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is our second time staying at the preserve. Again, an awesome time. We took a group of kids and had plenty of room. They loved the pool, the theater room, the game room, and each room having their own bathroom. The view was breathtaking. Hope to be back that way again. Thanks Cabins USA!

25 of 103 Guest Review

Guest Rating: 8.4
Terrance W.Greenwood, MS
Stayed on 03/08/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8

26 of 103 Guest Review

Guest Rating: 9.6
Nerissa W.Nashville, TN
Stayed on 08/31/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The wi-fi wasn't great and the pool was cold.

27 of 103 Guest Review

Guest Rating: 10
Shelonte W.Enfield, NC
Stayed on 07/09/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

28 of 103 Guest Review

Guest Rating: 10
Gavin S.Detroit, MI
Stayed on 06/06/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved everything about our stay we partied the whole weekend and no one bothered us we’ll be back soon

29 of 103 Guest Review

Guest Rating: 9.8
Kelsey M.Maynardville, TN
Stayed on 05/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved it and already have a couple other people checking into booking it! We will also be watching for another special so we can come back in the fall sometime!

The only reason I didn’t give a 10 on cleanliness was our hot tub had a weird smell so we checked the filter and it was so nasty and didn’t look like it had been clean in a long time so we didn’t end up getting back in it

30 of 103 Guest Review

Guest Rating: 9.1
Tina B.Clintin, TN
Stayed on 03/27/2020
Ratings:
Booking: 10
Staff: 6
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 6
Would Recommend Property: 10
Guest Comments:
Beautiful cabin !!! The indoor swimming pool was the main reason for booking (for the kids). It was cold but they loved it. Theater room was good except the remote was missing and maintenance didn’t show up until the day before check out, as with the living room tv no remote but was replaced the day before check out. Living room area was very small to sleep 18, which did not matter to us, we only had 4 adults and 4 kids. Def need bigger kitchen , no cabinet or counter space. Game room was awesome, adults enjoyed it as much as the kids. The beds were ok, there’s no bed like home. Overall experience was good. Would book The Preserve again !!!

31 of 103 Guest Review

Guest Rating: 9.5
Tomika C.Griffin, GA
Stayed on 02/20/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was awesome!! We had 6 couples who all had there own personal space and we had plenty of room. I absolutely loved this cabin the only thing was the beds are very uncomfortable other than that no issues at all. There were plenty of amenities and the location was good. I have booked with cabin usa several times and will be returning again next year.

32 of 103 Guest Review

Guest Rating: 9.0
Sherri Y.Conway, SC
Stayed on 12/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
This is the second time we stayed @ The Preserve cabin. As always everyone enjoyed the pool and theater room. Everyone also had plenty of privacy and was able to get away from the group if they wanted to rest. The staff is always great. We always book with CABINS USA and will continue to do so. They process is always easy from the time you book to the end of your vacation and the staff is very friendly and ready to solve any issues to accommodate us in any way we need to be. We will be back Next year as always! THANK YOU STAFF AT CABINS USA!!!

33 of 103 Guest Review

Guest Rating: 8.3
Karen K.Central, SC
Stayed on 12/05/2019
Ratings:
Booking: 10
Staff: 6
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The swimming pool was not ready the day we got there. We could not swim in it until Saturday, we arrived on Thursday. That was really the only problem we had. Overall a good place to stay

34 of 103 Guest Review

Guest Rating: 8.3
Randal R.Decatur, MS
Stayed on 11/23/2019
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 7
Check Out: 9
Amenities: 9
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Property was very nice. If there are children, the noise is a bit much. No quiet place. Sounds echoes bad. Except for the theatre room. Overall, great place.

35 of 103 Guest Review

Guest Rating: 10
Crystal/john H.Jefferson, SC
Stayed on 10/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

36 of 103 Guest Review

Guest Rating: 10
Cherquis M.Louisville, KY
Stayed on 09/13/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

37 of 103 Guest Review

Guest Rating: 10
Billy B.Grimsley, TN
Stayed on 09/06/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great from booking to checking out. We highly recommend! Will most definately use Cabins USA again!

38 of 103 Guest Review

Guest Rating: 9.3
Janet C.Derby , IN
Stayed on 08/30/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Our families had a really good time.

39 of 103 Guest Review

Guest Rating: 9.5
Teresa B.Redford, MI
Stayed on 08/22/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was nice. Great location. Very peaceful. Just wish the living area and kitchen was bigger- there was not enough counter space but we were prepared (thanks to the pictures) with a folding table, the beds were a little uncomfortable, and wish the pool room was bigger but can’t complain too much because the price was great and the pictures didn’t hide anything except the uncomfortable mattresses. We had a great time!

40 of 103 Guest Review

Guest Rating: 8.1
Kristi N.Mansfield, OH
Stayed on 08/15/2019
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin was great, looked just like the pics on the website. It was clean and the view is amazing. We had an issue with the AC not working but they had a maintenance guy there within an hour to fix it. A few down falls that should be mentioned, we had a 2 yr old with us and there was not a good place for him to play outside. The cabin is on a very steep hill with no flat area around it. Also, there is not a bathroom on the 3rd floor (game room) we spent most of our time up there and constantly had to climb up and down the steps to use the bathroom. Other than those 2 small things, it was great. I would definitely recommend this cabin!

41 of 103 Guest Review

Guest Rating: 9.8
Doug S.Nickelsville, VA
Stayed on 08/04/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The pool was not heated. The hot tub would get people wet on the bottom porch and this was not from people splashing the water out.
Company Response:
Thank you for your review, Doug! This pool is a heated pool and our pool technician checks the temperature and chemicals before each check-in to make sure it is set to the appropriate temperature. We hope that you will book another stay with us again soon!

42 of 103 Guest Review

Guest Rating: 8.6
Vicky M.Chesapeake, VA
Stayed on 07/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 7
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7

43 of 103 Guest Review

Guest Rating: 10
Shiranda F.Waynesboro, MS
Stayed on 07/07/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Me and my family rented the Preserve (7-7-19 through 7-11-19). Everyone enjoyed themselves. The cabin looks exactly like the pictures on the website. Everything was perfect. The cabin was very clean but me, my mom and sister recleaned all 6 bathroom to be on the safe side. It had everything that u will need away from home. Even though we brought some of our own supplies with us such as pots, trash bags, tissue, bed comfort, pillow case...ect. The kids and teenagers really enjoy the gameroom, the pool, and the theater room. This cabin also have an great parking area. We was able to park 5 vehicles with no problem. Me and my family will be renting from USA Cabin again very soon.

44 of 103 Guest Review

Guest Rating: 9.4
Alphonso W.Williamsburg, VA
Stayed on 03/02/2019
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was wonderful and great love the space love the location and The View we had a couple of mishaps but the company was dead on it fix them the very next day or the same day if you go in the month of March just remember that is Ladybug season that was the only concern but we overlooked that lot of ladybugs though

45 of 103 Guest Review

Guest Rating: 9.8
Dennis &.Keyser, WV
Stayed on 01/10/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There was 16 of us and it was just the right size cabin for all of us, the kids loved it the view was awesome we definitely will rent it again

46 of 103 Guest Review

Guest Rating: 9.6
Joseph K.Weaver, AL
Stayed on 11/18/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

47 of 103 Guest Review

Guest Rating: 9.8
Charquata B.Raleigh, NC
Stayed on 11/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was amazing and the view was beautiful. I do a once a year couples retreat and this cabin had everything on our wish list and more. All the rooms were great and very private. We really didn't have any issues with the cabin but ladybugs problems. I notified the front office and they handle it within a timely manner. We were very pleased with everything. The check in and checkout process was easy. We will definitely be back. This was my our second time renting through Cabin USA and I highly recommend them.

48 of 103 Guest Review

Guest Rating: 9.0
Robert M.Dothan, AL
Stayed on 10/24/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The property was good however the pictures listed on the website are a little deceiving as the general condition of the cabin did not meet expectations of the actual layout of the property. A couple of things need attention: several sinks were slow to drain, bedroom on back right side upstairs - bathtub in this bath would not drain until I pulled hair from drain, towel hanger in same bathroom above the toilet falls off the wall, we were only give 1 garbage bag for the downstairs kitchen area - need more that this. I personally own vacation rental properties in the Gulf Coast and the little things often get overlooked. Overall the property was satisfactory.

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Guest Rating: 8.9
Brian L.Indianapolis, IN
Stayed on 10/13/2018
Ratings:
Booking: 9
Staff: 10
Cleanliness: 7
Check In: 6
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
the Preserve is beautiful and in great location to everything. awesome views! Hot tub wasn't clean. kept getting brown ring around it. Beds uncomfortable & noisy. kids loved the pool & game room. recommend Express check-in. took forever because only had 1 person working on a Saturday arrival. even w/ small issues we had a great family getaway! thanks Cabins USA

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Guest Rating: 10
Tina C.Henderson, KY
Stayed on 10/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.0
Peggy M.Lake City, SC
Stayed on 09/23/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a great time. There is not enough seating in the den or at the table for eleven adults. The pool needs a rail to be able to get in and out. But we did have a good time.

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Guest Rating: 10
Tracey D.Cincinnati, OH
Stayed on 08/18/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Hmmm where do i start. It was my family first time to pigeon forge. And i tell you this was one of our best trips. The cabin was very clean. Clerks at check in was very polite and quick. Theeee best views ever. Enjoyed ourselves in the pool and game room. Lots of room as there we're 13 of us.. im thinking about booking again for my birthday in Dec. Close to shopping/entertainment..

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Guest Rating: 7.7
Tanishia M.Christiana, TN
Stayed on 07/15/2018
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 5
Value: 8
Comfort: 3
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
The cabin was very clean. There was ample parking. The loft area with the pool table, video games, etc was very nice. We liked that there were extra blankets in the rooms, several towels and washcloths and that they were king size beds. The beds, however, were not comfortable. In addition to the mattresses being uncomfortable they made a lot of noise so anytime someone rolled over you'd wake the other person up. Also, the top sheet was really too small for the bed. For a cabin that sleeps up to 18, there is not enough seating if your goal is to have a lot of time together. The kitchen table would seat 8-9 and the living room seated 5 so everyone couldn't eat together. Also, trying to cook for 15 people in a kitchen with very little counter space was a challenge. The refrigerator is a very good size refrigerator, but we also brought coolers to keep our drinks in. The swimming pool inside the house is really only useful if you have small children. It's about the size of a kiddie pool but deeper. We had teenagers and adults so the pool was wasted area for us...I would have rather had more living room or kitchen space :-) The only other thing that was a surprise for us was that there was not a bathroom outside of a bedroom. So, those sleeping in the loft area had to go into someone's bedroom to use the bathroom which we found to be inconvenient. For those of us IN the bedrooms, we liked having a bathroom to ourselves!

As far as the check-in process, we did the express check-in which was great because we could go straight to the cabin and those who arrived before we did could go on to the cabin. I did not feel entirely comfortable taking a picture of my credit card front and back though. No other online site has ever required that and I am surprised that they do. I just hope I do not regret it.

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Guest Rating: 8.7
Vaniece J.Lillington, NC
Stayed on 06/30/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 8
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9

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Guest Rating: 10
Angela M.Huntington, WV
Stayed on 06/03/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a family vacation at the Preserve, it was absolutely the best vacation ever. The little ones enjoyed the pool and the older ones enjoyed the game room. It was the perfect cabin for our family. Thank you.

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Guest Rating: 6.8
Leah D.Lewisburg, TN
Stayed on 06/01/2018
Ratings:
Booking: 8
Staff: 2
Cleanliness: 5
Check In: 7
Value: 8
Comfort: 8
Check Out: 8
Amenities: 5
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We called and requested more forks because we only had 7 and no one showed. No call or anything. The refrigerator barely worked. It wouldn't stay cold.

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Guest Rating: 9.4
Shawna B.Graysville, AL
Stayed on 05/03/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our group enjoyed The Preserve. The only issue we really noticed was the cabin's cleanliness on arrival. There was an unopened beer and a shot glass in the pool. There were undergarments left in one of the rooms. Not exactly what you're expecting on a church trip for kids! Floors weren't super clean. Some wood needs to be refinished. Overall, we were happy and would stay there again.

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Guest Rating: 8.2
Joanna M.Harrisburg, PA
Stayed on 04/23/2018
Ratings:
Booking: 9
Staff: 8
Cleanliness: 3
Check In: 9
Value: 9
Comfort: 8
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Our family LOVED this cabin, from the game loft to the pool to the outside grills and fireplace. There was so much for the 9 children in our family to play and do. CabinsUSA staff was very friendly and helpful with all our questions, concerns. We called twice for trash pickup and it was done within 2 hours. The Kitchen was small, but the cupboards were full of the necessary tableware/cookware.

We liked how the cabin was set apart making it more private and we loved the wide driveway with plenty of room to park vehicles.

Our only complaint was the cleanliness of the cabin. It needed a deep clean in every room. Thick dust was on the bedroom furniture, lamps, walls and under beds/furniture. Splatter behind the sinks. The cabin looked like it had sat all winter and just needed a spring cleaning. The remotes in the Theater also needed batteries. (Maybe directions on how to run the direct TV placed in the bedrooms). Light bulbs needed replaced in the kitchen.

Overall, we were very pleased and would definitely book this cabin again if we planned another family vacation.

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Guest Rating: 10
Rhonda M.Chattanooga, TN
Stayed on 04/13/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin and perfect for a couple weekend! I booked cabin for 6 couples and everything was perfect. One thing everyone loved was that we all had our personal bathrooms and no one had to share. Rooms, living room area and kitchen look exactly like the pictures. We also utilized the pool and played games in the theater room. We will definitely book again for our next getaway.

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Guest Rating: 9.3
Tecla S.Acworth, GA
Stayed on 05/12/2015
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 10
Check Out: 8
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enjoyed our stay. Thank you!

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Guest Rating: 9.1
April T.Birmingham, AL
Stayed on 03/22/2018
Ratings:
Booking: 10
Staff: 6
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Our only complaint was a broken chair at the kitchen table, a picture at the bottom of the stairs in the livinh room that has bee taped back together and no counter space. Other than that the cabin was perfect, my crew and I really enjoyed ourselves. The view was awesome also.

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Guest Rating: 8.7
Karen J.La Vergne, TN
Stayed on 02/23/2018
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 9
Check Out: 8
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
The preserve was great! we had a ball with all the things to do in the cabin it was hard to leave and do the things we had planned.
there were a few hiccups but nothing to spoil the weekend. The only real problem was the ladybugs that were all over the cabin. When it came time for bed the ladybugs were out in the bedrooms. But nothing to spoil the weekend. We will be coming back to cabins usa again!! They are great

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Guest Rating: 9.5
Mary H.Simpsonville, SC
Stayed on 02/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There was no cabinet space for our food due to the large amount of dishes spread out in the majority of the cabinets. I'd suggest purchasing a larger frying pan and pitcher. Also a vacuum cleaner would've been nice and a table underneath the tv in the theater room. The microwave front panel/door should also be replaced before it falls onto the hot stove and injure someone. Chairs in the pool area would also be nice.

There were only 2 pillows on each bed and the rest of the pillows (3) were on the shelf in the closets.

The couch in the living room should be replaced before a small child falls into it or damages an adult's back.

The staff was very pleasant and anytime I called they immediately came in. They were "AWESOME!" "KUDOS" to your great staff.

All 6 couples had a wonderful time and we are planning to visit again this summer and Super Bowl weekend 2019. We would like another 6 king bedroom with 6 bathrooms and a pool that has chairs and possibly tables. Do you have any cabins like this?

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Guest Rating: 9.3
Allan B.Beaver Creek, OH
Stayed on 11/21/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
First I want to say I enjoyed this cabin and would stay in this cabin again. Things that could be improved are cleanliness, had lady bugs everywhere in the cabin. Washer and dryer need replaced, they were literally useless. Microwave has seen it's better days. Things I wish this cabin had are a central bathroom, all 6 bathrooms are in a bedroom and a bigger family room for 18 people. Loved the location, scenery, game room, pool, and movie room. I did have an issue with getting our garbage picked up even after I called. Overall, I liked the cabin.

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Guest Rating: 9.5
Gail W.Dunn, NC
Stayed on 11/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
All the immediate family(14) really enjoyed visiting and staying in the Preserve . The kids loved the pool and big screen movie room.All the bathrooms was a plus.For a large group this is a great place to stay.

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Guest Rating: 9.8
Linda L.Lagrange, GA
Stayed on 10/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time. The house was very nice and it was big enough for our 14 people.
Everyone had a great time and we would recommend this house to anyone.
It started snowing when we were leaving. Wonderful time!!!

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Guest Rating: 9.8
Delores W.Philadelphia, PA
Stayed on 07/28/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Omg it was an awesome amazing cabin my family was very pleased would recommend cabins usa if you are looking for an great mountain experience. Looking forward to going back real soon. The staff especially Kelsey was so understanding and really worked great with me and my family THANKS DO MUCH
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

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Guest Rating: 10
Shymaine W.Huber Heights, OH
Stayed on 06/27/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There was a lot of bugs in the cabin ants and small bugs. Outside of that great cabin. Need an exterminator!!!
Company Response:
Thank you for taking the time to let us know about your recent stay in The Preserve! We here at Cabins USA strive to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you are a return guest again!

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Guest Rating: 10
Vickie F.Southside, WV
Stayed on 06/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Perfect cabin for a weekend getaway with extended family. With so much to do in the cabin no one wanted to go out. The location is perfect for going to Pigeon Forge and Gatlinburg. We are already making plans for next year at the same cabin.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 9.8
Carol/larry T.Mount Vernon, OH
Stayed on 04/28/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.8
Kristina L.Garden City, MI
Stayed on 04/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely amazing!! From the staff to the cabins to the over all experience it was just wonderful! This was my families first time visiting Pigeon Forge and thanks to Cabins USA we are already planning our trip for next year. The cabin was EXACTLY as shown in the pictures. The staff was beyond helpful and friendly. I gave everything a 10 except cleanliness I gave an 8. My ONLY reason for that was because I wasn't aware that they don't come and clean the hot tub through out the week and add chlorine to the pool through out the week. That would be my only recommendation for improvement. Other than that......just a perfect vacation! Thank you so much Cabins USA!!

Company Response:
Thank you for taking the time to let us know about your recent stay in The Preserve! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Our cleaners dump and clean our hot tubs between each guest. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 9.8
Adrian W.Southaven, MS
Stayed on 03/13/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Oh My God (OMG)! The family loved the cabin. The pictures does no justice. Everyone was so shocked about the cabin and all it had to offer. Everything we needed was there. We will surely return and The Preserve will be the cabin for us. It was very spacious. The only issue we had was it was cold and the thermostat was set to only go to 75. Rooms on the second floor were very cold at night.
Company Response:
I am so happy to hear that you enjoyed your stay in The Preserve! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Connie P.Abingdon, VA
Stayed on 03/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have stayed in many cabins with many different companies in the Pigeon Forge area over the last 20+ years. I can say, by far, we have found our dream cabin (The Preserve) and company (Cabins USA)!!!! Phenomenal from the beginning to the end. The cabin itself is in a great location and has all the amenities that you could hope for. The bedrooms are huge!!! The kitchen has anything you need and plenty of it. Cabins USA is wonderful to work with and have an easy, non-stressful check-in and check-out process. We will definitely book this cabin again!! LOVED it!!!!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Trin J.Athens, GA
Stayed on 02/10/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Natalie M.Dolton, IL
Stayed on 02/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Tameka D.Mobile, AL
Stayed on 01/18/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
David P.Boonville, IN
Stayed on 01/04/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Excellent place for the whole family to vacation!! Love it!! Have already booked for next year!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

78 of 103 Guest Review

Guest Rating: 9.9
Ernesto V.Sea Ranch Lakes, FL
Stayed on 11/22/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we had a great time incredible home
Company Response:
I am so happy to hear that you enjoyed your stay in The Preserve! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

79 of 103 Guest Review

Guest Rating: 9.8
Judith B.Cold Spring, KY
Stayed on 10/08/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family of 15 (including boys aged 17 to 2) enjoyed the cabin very much. Something good for everyone. The video room was especially handy for us. The fact that the games tables were on the third level helped our flow of activity. The pool was very convenient. The cabin was clean and there were plenty of supplies except there were no coffee filters. We were told there wasn't a grill. However there were two charcoal grills. This was a special vacation for us. Wish we could afford it again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 10
Charmika P.Solon, OH
Stayed on 09/25/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Cindy R.Mansfield, OH
Stayed on 09/21/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Betty W.Birmingham, AL
Stayed on 09/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Love ,love ,loved our cabin!!! We had a blast!! Now I know where to book our cabin rentals!! We are very satisfied customers!!! See you all next time!! We truly enjoyed having our own private pool and theater room!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guests again!

83 of 103 Guest Review

Guest Rating: 9.8
Chantell P.Memphis, TN
Stayed on 07/17/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 8.2
Church O.Grimsley, TN
Stayed on 07/08/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8

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Guest Rating: 10
Larry T.Rossville, GA
Stayed on 06/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
our stay was truly wonderful, beautiful views, convenient location, large rooms, and mountains of fun. the only thing that didn't work right was the Wi-Fi , the Wi-Fi really really sucked,making it hard to stream movies, but we us redbox and yet again everyone was happy.you just can't put a price on the amount of fun we had thanks CABINS USA.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 10
Angela C.Hilham, TN
Stayed on 05/13/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was all we needed and wanted it to be. It was so spacious, affordable, comfortable, and all the amenities were wonderful. We stayed the weekend of May 13-15 with 8 adults and 7 children. There was really so much to do at the cabin that we didn't even have time to enjoy it all! The indoor pool was amazing, the children had a blast in there! The theater room was a fabulous addition to the cabin. The pool table, arcade game, air hockey, foosball table and the hot tub was great! When we arrived, my husband and I checked out all the rooms and discovered that one of the drawers in the kitchen was broken. We made a quick call to the cabin services and they sent someone out the next day to fix it. We also discovered that there was a leak in the hot tub, and they were quick to repair that as well. It was so wonderful having a private bathroom in each of the six bedrooms. We will definitely use Cabins USA the next time we visit the Smoky Mountains. Thank you for providing our families with a wonderful experience.
Company Response:
I am so happy to hear that you enjoyed your stay in The Preserve! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 10
Jennifer C.Dayton, OH
Stayed on 05/08/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family had a great time! The cabin was beautiful and we had a great view.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

88 of 103 Guest Review

Guest Rating: 10
Deshawn R.Warren, MI
Stayed on 04/07/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Wonderful wonderful can't wait to come back next year
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

89 of 103 Guest Review

Guest Rating: 10
Jo A.Richlands, NC
Stayed on 03/31/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

90 of 103 Guest Review

Guest Rating: 9.5
Raquel M.Cincinnati, OH
Stayed on 02/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

91 of 103 Guest Review

Guest Rating: 9.9
Paula T.Lumberton, NC
Stayed on 01/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Stayed at The Preserve with 11 other family members to celebrate my 50th birthday. Everything about our trip was beautiful, The location, the cabin, the amenities and of course the fellowship of family all made this the best birthday ever. I will recommend Cabins USA to all my family and friends. I know this will not be my last time visiting this beautiful place. Thanks Cabins USA for a memorable birthday.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same wonderful stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

92 of 103 Guest Review

Guest Rating: 9.2
Don F.Paxton, IL
Stayed on 12/28/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

93 of 103 Guest Review

Guest Rating: 9.6
Brittney H.Winfield, AL
Stayed on 12/20/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The whole booking process was a breeze! We love the location! & I cannot say enough about the cleanliness of the cabin! We thoroughly enjoyed our stay and look forward to staying again in the future! Cabins USA will be our go-to rental company from here on out!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon.

94 of 103 Guest Review

Guest Rating: 9.5
Sharon M.Bowling Green, KY
Stayed on 11/25/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had a great time over Thanksgiving weekend. Lots of space for everyone and lots for the kids to do. The online checkin and express check-out was perfect. Not having to drop by an office and going straight to the property started out our vacation on a good note. Would definitely rent again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

95 of 103 Guest Review

Guest Rating: 10
Dwayne R.Lawrenceville, GA
Stayed on 10/09/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

96 of 103 Guest Review

Guest Rating: 10
Theresa H.Boons Camp, KY
Stayed on 10/04/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was amazing. My family loved it. We are planning another stay there already. I would love to see an outside fire pit with some chairs around it outside to the side of the cabin.
Company Response:
I am so happy to hear that you enjoyed your stay in The Preserve. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

97 of 103 Guest Review

Guest Rating: 9.2
Naomi R.Blue Ridge, VA
Stayed on 09/10/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property was wonderful. We had 11 adults and 5 children and plenty of room to spread out. The kids loved the theatre room and pool (although the adults would have liked for the pool to be warmer). Our only complaint was it needs more scatter rugs to help absorb the sounds especially on the third floor. We are very likely to rent this cabins again!
Company Response:
I am so happy to hear that everyone enjoyed their stay in The Preserve! We here at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. Thank you for your suggestion. It has been forwarded on to our Owner Liaisons and they will be speaking with the owner of the cabin about possibly adding those rugs. Thank you again for your review and we look forward to having you as our guest again!

98 of 103 Guest Review

Guest Rating: 10
Sue M.Charlotte, NC
Stayed on 07/31/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Wonderful Home with beautiful views. The inside of the house is very spacious and the Bedrooms are very large. The house was in great condition and extremely clean. More than enough room for the 11 people that we had in our group. the location of the home is very center to the main strip with lots of sightseeing attrations and eating places.
I look forward to coming back to this house in the near future.
Company Response:
Thank you for all of your kind words and I am so happy to hear that everyone enjoyed their stay in The Preserve. Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

99 of 103 Guest Review

Guest Rating: 9.8
Kayla F.Bastrop, LA
Stayed on 07/25/2015
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved it!! Didnt want to leave! So much to do just there. We did have alot of trash n didnt know u were suppose to call n get them to pick up. The wifi never worked but other than those 2 we loved it.
Company Response:
I am so happy to hear that you loved your stay at The Preserve! We work hard to make sure that each of our guests have the same wonderful experience you had while visiting the Smokies. Thank you for letting us know about the wifi not working. This issue has been forwarded on to our maintenance department so it can be corrected. Thank you again for your review and thank you for choosing Cabins USA!

100 of 103 Guest Review

Guest Rating: 10
Patricia H.Sweetwater, TN
Stayed on 07/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I dealt with Karen and Courtney at Pigeon Forge. They were very helpful and knowledgeable about the properties and suggested the Preserve which was exactly what was perfect for our weekend getaway. I would highly recommend this Cabin.
Company Response:
Thank you so much for all of your kind words! Our reservationists appreciate being recognized for a job well done. When you are ready to make your next reservations, please let them know that you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

101 of 103 Guest Review

Guest Rating: 9.1
Sara M.White Sulphur Springs, WV
Stayed on 06/22/2015
Ratings:
Booking: 8
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
My family and I loved staying at The Preserve; however, the true stand out are the people who work at Cabins USA. We had an issue getting to the first cabin that we had booked. Because of the inconvenience, we were given The Preserve at a very good price. If nothing else, I would highly recommend Cabins USA because they truly take care of their guests.
Company Response:
Thank you so much for all of your kind words! Our staff works hard to make sure that each of our guests have the most enjoyable stay possible while visiting the Smokies. Please feel free to contact one of our reservationists when you're ready to start planning your next trip to our area. They are always more than happy to help any of our guests find the perfect cabin. Thank you again for your review and we look forward to having you as our guest again!

102 of 103 Guest Review

Guest Rating: 9.4
Aretha J.Cleveland, TN
Stayed on 05/01/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10

103 of 103 Guest Review

Guest Rating: 10
Crystal K.Honaker, VA
Stayed on 03/20/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

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Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

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