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Lacey's Lodge Guest Reviews

Reserve Lacey's Lodge Today!

3 Bedroom, 2 Bath, Sleeps 8, Cabin Rental
with 1 level cabin, 1 king bed, 3 queen beds, bbq grill, deck, fire pit, gas fireplace, hot tub, wifi internet, jetted tub, pool table, resort view, non smoking, washer/dryer
Overall Rating: 9.4   /   10

1 of 64 Guest Review

Guest Rating: 10
Stayed on 04/13/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

2 of 64 Guest Review

Guest Rating: 9.9
Stayed on 02/24/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was perfect and close to everything.Ms Stella was awsome she help me with a last minute booking ????

3 of 64 Guest Review

Guest Rating: 9.7
Stayed on 12/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

4 of 64 Guest Review

Guest Rating: 10
Stayed on 09/10/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a very enjoyable family vacation. Being all one floor was the reason i chose this cabin, because of the older people with us. The kitchen was well stocked for our needs, & the living room with the pool table was a big hit. The kitchen table was big enough that everyone could sit around for meals or to play games. We used the front porch a lot, especially in the morning, in the quiet to read. The hot tub was amazing, we had an issue the first night and someone came the next day and fixed it. Having a washer/dryer there was very handy too. Some people in my group wished it was more out in the woods, but the convenience to the Parkway was also an advantage. i am so glad i picked this cabin, we had the best time in Pigeon Forge!

5 of 64 Guest Review

Guest Rating: 10
Stayed on 07/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 64 Guest Review

Guest Rating: 9.4
Stayed on 04/28/2022
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

7 of 64 Guest Review

Guest Rating: 9.5
Stayed on 04/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

8 of 64 Guest Review

Guest Rating: 8.5
Stayed on 01/28/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5

9 of 64 Guest Review

Guest Rating: 9.1
Stayed on 11/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
My family and I enjoyed this cabin very much. There were several minor things that could have been taken care of to make our stay even better. Again some of these are minor. We did not have a light bulb for one of the lamps. There were no extra trash bags. The blender did not work. There was not a broom to be found. The light in the laundry room was blown. One of the DVD remotes did not have batteries. There were no coffee filters. Some of the blinds were broken and there was a toy dart still stuck to a window on our arrival (again minor). The fireplace did not work (thankfully it was warm the week we stayed). There were no oven mitts and very few dish towels. Finally, the tv channel options were extremely limited. As I said, we enjoyed our trip but some changes in the things mentioned above would have been things even better.

10 of 64 Guest Review

Guest Rating: 8.5
Stayed on 11/06/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The overall stay was nice and good location.

We couldn't get the gas fireplace to light and called for maintenance 3x and no one ever showed up all week.

11 of 64 Guest Review

Guest Rating: 9.8
Stayed on 05/17/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

12 of 64 Guest Review

Guest Rating: 9.9
Stayed on 05/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was amazing!!

13 of 64 Guest Review

Guest Rating: 9.6
Stayed on 03/19/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great there was ants inside but not to many probably just because it had rained alot before we got there but I will stay with cabins usa again

14 of 64 Guest Review

Guest Rating: 9.5
Stayed on 12/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a cute little place close to the parkway, easy access to everything.

15 of 64 Guest Review

Guest Rating: 9.5
Stayed on 12/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great. It was perfect for our little family. The location was wonderful. It was close enough to town, but also very quiet. As far as amenities go, we had every thing we needed to make it easy to eat, sleep, rest, and relax, which is what we came for. Only 2 complaints I had was that the cabin could have been a little cleaner.; and the beds were a little to hard. Other than that it was exactly what we needed. I did want to let someone know that the faucet in the master bedroom leaks. It wasn't annoying or a disruption. Just thought you would want to know.

16 of 64 Guest Review

Guest Rating: 9.5
Stayed on 09/11/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first time coming to gatlinburg and the experience was awesome. The only thing can say negative is the directions given were wrong and we were in traffic for at least a hr going backwards. The directions on paper given said right at marathon and it was right at Mapco 2 miles back.. but overall everything else was great

17 of 64 Guest Review

Guest Rating: 9.0
Stayed on 09/05/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Great customer service. It was just like home away from home.

18 of 64 Guest Review

Guest Rating: 10
Stayed on 07/27/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was amazing! The cabin was very nice and had a lot of space. My sister is in a wheelchair and she was able to get around in every room! Thank you!

19 of 64 Guest Review

Guest Rating: 9.6
Stayed on 06/19/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

20 of 64 Guest Review

Guest Rating: 10
Stayed on 06/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved it so pretty and close to stuff to do.

21 of 64 Guest Review

Guest Rating: 10
Stayed on 01/01/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a Great experience with our cabin! Location was amazing, the Cabin was just the right size for our family! Check in and out was super easy!! We will definitely use Cabin USA in the future!!

22 of 64 Guest Review

Guest Rating: 8.5
Stayed on 09/15/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 9
Value: 6
Comfort: 8
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
We had a good time staying at Lacey’s Lodge for the 2nd time. We had only one problem it was with the hot tub. We called maintenance and they had it fixed in 2 hours. The cabin could use a new couch in the living room it was sagging bad. Almost all the windows had lots of spider webs in them outside & inside. The handicap ramp was on the wrong side of the porch. Other than that we all had a good time. This was the 10th time staying with Cabins USA and we will be back next spring. Thanks again for a good time in the Smokies.
Company Response:
Hi Eric, thank you for sharing this feedback with us! We wanted to let you know that as of February 2020, Lacey's Lodge has two new couches in the living room! Thank you for choosing Cabins USA for your vacations; we hope to see you again soon!

23 of 64 Guest Review

Guest Rating: 9.3
Stayed on 07/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

24 of 64 Guest Review

Guest Rating: 9.5
Stayed on 07/01/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Great location, ample room! Very comfortable for our group of 5.

There were some simple updates I recommended in a note when I left.
Company Response:
Hello Charles, thank you for sharing your feedback with us! As of February 2020, Lacey's Lodge has new living room furniture. We hope to see you again soon; Thank you for choosing Cabins USA!

25 of 64 Guest Review

Guest Rating: 9.5
Stayed on 06/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The cabin is really nice and in a great location...my only complaint is that the couches need replaced! They are broke down and not comfortable at all. Besides that we had a fantastic time and will be back!!!

26 of 64 Guest Review

Guest Rating: 9.8
Stayed on 06/06/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
When we arrived, the hot tub was dirty but I called and they sent someone right out to clean it. The house was clean, but not as clean as I had expected it to be. There is mold growing on the ceiling in the Bathroom above the shower and a few bugs were killed in the house. The kids couldn’t play in the yard because the grass was extremely high, but other than these minor issues, you couldn’t ask for a better location and friendlier people to deal with. We would go back again.

27 of 64 Guest Review

Guest Rating: 10
Stayed on 04/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Was a great location n maintenance was super fast to bring new propane for grill n to get the hot tub cleaned was a great cabin I would recommend staying there to any family you can't even here all the traffic on the strip

28 of 64 Guest Review

Guest Rating: 9.7
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our second time staying in Lacey's Lodge. The location is great and there is plenty of room for a large family. The pool table has been replaced since our last visit. My only complaint is one of the sofa's feels like it's dumping you out in the floor. Our stay was great and we were there for 4 nights.

29 of 64 Guest Review

Guest Rating: 10
Stayed on 12/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I truly enjoyed my experience with this rental group and will definitely be using them again. The staff was very friendly and the check-in/check-out process was super easy. they gave a curiosity call to see how everything in cabin was.

30 of 64 Guest Review

Guest Rating: 9.6
Stayed on 12/06/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
First time staying in a cabin with our children and grandchildren, we were very pleased! The cabin was cozy and a home atmosphere. All enjoyed the pool table and fireplace. The beds were very comfortable. The staff was excellent! We would book again with CABINSUSA!

31 of 64 Guest Review

Guest Rating: 8.6
Stayed on 11/01/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
First let me say that Lacey's Lodge was absolutely beautiful. But I do have a couple of things that I would like to address. First we were in the middle of cooking dinner the first night we got there and the propane ran out. Ok that happens. Gratefully the staff was very accommodating and got us a new bottle very quickly. Then the kitchen sink handle was broken. The staff that brought us the propane was able to fix it quickly right then. For the amount of money that we paid for the cabin I did expect that the pool table to be in better condition (the felt was all torn up), there was a knob missing from the jacuzzi tub and the space heater in the master bedroom wasn't working properly. The biggest concern we had was the floor vent grates that weren't flush with the floor and if anyone were to hit it just right they could have hurt themselves very badly. Thankfully no one in our party did. A minor issue was the grill out back. It was very dirty. You all should make sure that the grill is cleaned for the next guest. We paid a lot of money for you to clean the cabin. It should be clean. I have pictures of the pool table, tub and the grill. IF you so choose to see what I'm talking about. Thank you for your time.
Company Response:
Thank you for taking the time to leave a review, Jeffrey! We take great pride in our cabins here at Cabins USA and we as a company as well as the individual cabin owners, greatly appreciate the feedback! We always encourage guests to let know if any issues arise during their stay so that we can quickly resolve them. We are glad to hear that our 24/7 Maintenance technicians were able to quickly and effectively address the issues you found. The owners have installed a new pool table since your stay. We hope that you will come back and stay with us again in the near future! Thank you for choosing Cabins USA!

32 of 64 Guest Review

Guest Rating: 6.9
Stayed on 09/13/2018
Ratings:
Booking: 8
Staff: 10
Cleanliness: 1
Check In: 2
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 5
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Annual trip to Pigeon Forge with Family, for 2018.
Laceys Lodge is very conivenent to the strip and very accommodating for a large family.
Although there were some issues found with the cabin and they have been relayed to the management staff. They responded very quickly and advised they would be addressed as soon as possible. I look forward to staying with cabins USA in the future. Sincerely Deborah Reeves and Family.

33 of 64 Guest Review

Guest Rating: 9.5
Stayed on 08/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 8
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was not our first visit to the Smokies, however, it was our best vacation. The location and spaciousness of this cabin provided us loads of fun. The shallow creek across the street from the cabin was a big hit with our young children while the hot tub and pool table kept our older boys occupied. We planned a spontaneous getaway and had limited options. Typically, we’d look for a more luxurious cabin but settled with Lacey’s Lodge because of location and availablity. Needless to say, we will return. Being within 3/10 minuets from most larger attractions and a few amenities made every minute of our trip enjoyable.

34 of 64 Guest Review

Guest Rating: 10
Stayed on 07/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Staff responded promptly when I called for any issues. There is lots of space and very nice. The only thing is the furniture needs to be updated. The pullout beds are not comfortable and you can feel the springs in your back and the dryer took multiple cycles to dry. Other than that this is a great cabin and close to town but out far enough where you don’t hear any city noise. I would stay here again.

35 of 64 Guest Review

Guest Rating: 7.2
Stayed on 06/21/2018
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 4
Value: 6
Comfort: 8
Check Out: 8
Amenities: 4
Location: 10
Would Recommend Company: 7
Would Recommend Property: 8

36 of 64 Guest Review

Guest Rating: 10
Stayed on 04/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was very nice, clean and spacious, quite area, ease access. I do recommend the cabin if you want to spend a quality time with the Family

37 of 64 Guest Review

Guest Rating: 9.5
Stayed on 04/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Only. Issue was the hot tub

38 of 64 Guest Review

Guest Rating: 9.3
Stayed on 02/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This cabin had a great location, not a great view. Front porch view was a old barn and construction site. The cabin had a musty smell when you came in each time but once you are there awhile you do not notice it. One room did not have a mini blind so we had to put a sheet over the window at night. All of these things were minor issues for us. The beds were comfortable. The cabin had a lot of nice living area space and overall was a good cabin.

39 of 64 Guest Review

Guest Rating: 7.9
Stayed on 01/02/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 7
Comfort: 5
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
The hot water ran out, the fire place wasn’t working when we arrived but when called they sent a technician the second day to fix it . The cabin was roomy and clean

40 of 64 Guest Review

Guest Rating: 10
Stayed on 11/19/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved Lacey’s Lodge and how close it is to town. Also the fact we didn’t have to travel up steep roads to get to it. The only recommendations I would suggest would be update to 2 pull-out sofa beds because they are outdated and also putting up a new blind at the sliding door. Also the blind in the first bedroom(to the right)off the kitchen could use a blind that fit better because it fell while we were there which was no big deal we just put a blanket up to cover it. We don’t play pool much but if someone really was into it,the cover on the pool table might be an issue but it didn’t bother us. Overall we loved our stay and would stay in Lacey’s Lodge again!!

41 of 64 Guest Review

Guest Rating: 9.8
Stayed on 10/23/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location, spacious and roomy. We had a problem with the fireplace, but was taken care of quickly. We enjoyed our stay and will stay with Cabins USA again as we have many times before.

42 of 64 Guest Review

Guest Rating: 9.8
Stayed on 09/25/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really enjoyed our stay and the location. Beautiful site and so peaceful. .........Needs a blind put up in living room and new blinds on patio door. Patio door blind panels kept falling down with the slightest bump.

43 of 64 Guest Review

Guest Rating: 9.5
Stayed on 07/27/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

44 of 64 Guest Review

Guest Rating: 10
Stayed on 06/30/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay here and are planning on returning

45 of 64 Guest Review

Guest Rating: 7.9
Stayed on 06/13/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 6
Check In: 2
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 5
Would Recommend Property: 10
Guest Comments:
I had a blood stain on my covers than I got in the hot tube and got out with small bumps on my upper legs.

46 of 64 Guest Review

Guest Rating: 8.0
Stayed on 05/01/2017
Ratings:
Booking: 9
Staff: 8
Cleanliness: 7
Check In: 9
Value: 7
Comfort: 9
Check Out: 9
Amenities: 7
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8

47 of 64 Guest Review

Guest Rating: 8.7
Stayed on 02/04/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 7
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

48 of 64 Guest Review

Guest Rating: 10
Stayed on 01/13/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really enjoyed this cabin. Lots of room for our family and not feeling crowded. Close to everything, just right off the parkway. The only complaint is the pool table needs to be recovered. Other than that I would recommend this cabin for anyone wanting a nice place to stay with family.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacey's Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the condition of the pool table. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

49 of 64 Guest Review

Guest Rating: 9.6
Stayed on 12/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a nice cabin in a great location. Our family really enjoyed the spaciousness of the cabin for our family of 9. It was also close into town so we could run to the store if we needed to but also not right on the main roads so it was private and quiet. We will definitely stay at Lacey's Lodge again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacey's Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

50 of 64 Guest Review

Guest Rating: 9.5
Stayed on 11/20/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

51 of 64 Guest Review

Guest Rating: 10
Stayed on 09/30/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

52 of 64 Guest Review

Guest Rating: 9.8
Stayed on 09/08/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family and I come to Pigeon Forge for the Annual Car shows every September for our mini fall vacation. We always choose Cabins USA for our getaway needs. Each year we choose a different cabin hoping to find the perfect one. Lacys Lodge is the perfect cabin for this time of the year. It is a huge ranch with plenty of room located less than a mile from the strip!!! We will definitely reserve this cabin again for next year. One suggestion....The bedrooms need overhead fans in each to circulate the air. Thank you Cabins USA for the perfect getaway!!!
Company Response:
Thank you for all of your kind words and for continuing to choose Cabins USA when you visit the Smokies! We work hard to make sure each of our guests have the same great stay you enjoy. Thank you for your suggestion of the ceiling fans. Your comments was forwarded to our Owner Liaisons and the owner has added a ceiling fan to the Master bedroom. Thank you again for choosing Cabins USA and we look forward to having you as our guest again!

53 of 64 Guest Review

Guest Rating: 9.4
Stayed on 08/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our time at Lacey's Lodge. We really liked the location being just off the parkway.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacy's Lodge! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to having you as our guest again!

54 of 64 Guest Review

Guest Rating: 9.5
Stayed on 07/17/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the spacious cabin. Loved the woodwork. The location was perfect for our needs and interests.

Please note: the ramp off the front porch should really face the driveway vs. the lumpy lawn. Or perhaps create a 2nd parking spot by the end of the ramp. The cabin is very handicapped friendly except for that one feature.

We did have a problem with tiny ants in the dining area (and on the dining table!). Also, the pool table surface needs repair and one couch should probably be replaced soon.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacey's Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for your suggestion regarding the ramp. That has been forwarded to our Owner Liaisons. They will bring that to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

55 of 64 Guest Review

Guest Rating: 9.5
Stayed on 12/31/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Very nice place. We enjoyed our stay. However when we arrived there were 3 remotes to tvs that contained no batteries. The fireplace would not light. We called repair guy came by and got it lit. It stayed lit for about 3 minutes and went out again. He came back stated that the thermo coupler was bad. It would take him about 4 hours to replace it. It was already 10pm so we opted to turn the gas off to the fireplace.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacey's Lodge! We here at Cabins USA work hard to make sure that each of our guests have a pleasant stay while visiting the Smokies. I apologize for the issues you experienced during your stay. Maintenance has been working to correct those issues. Thank you again for your review and thank you for choosing Cabins USA!

56 of 64 Guest Review

Guest Rating: 8.0
Stayed on 06/22/2015
Ratings:
Booking: 8
Staff: 5
Cleanliness: 10
Check In: 8
Value: 5
Comfort: 8
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Couldn't ask for a better location! It is just seconds off the strip. I would recommend this cabin to those with a party of 8 to 10. We loved the pool table and hot tub, but it was the location that will bring us back.

57 of 64 Guest Review

Guest Rating: 8.1
Stayed on 10/08/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 7
Check Out: 9
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7

58 of 64 Guest Review

Guest Rating: 8.4
Stayed on 10/04/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 9
Value: 9
Comfort: 6
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Would like to say stay was good just would recommend patio furniture in back rid of spider webs and little softer beds but stay was overall good thanks

59 of 64 Guest Review

Guest Rating: 9.5
Stayed on 08/26/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay at Lacey's Lodge sooo much that the next time we decide to vacation in Gatlinburg. We will book the same cabin. It were in a great location, not far up in the mountains were its hard to find. And Cabin USA we could not say enough greatness about. What they told us is what we got. Thank you again Cabin USA.for making our vacation so wonderful. We will definitely make reservations with you again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Lacey's Lodge! We work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

60 of 64 Guest Review

Guest Rating: 8.6
Stayed on 07/26/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was nice but the air wasn't working to good in the master bedroom nor the living room plus the sliding door had half of the blind missing and the light on the jacuzzi wouldn't come on.

61 of 64 Guest Review

Guest Rating: 10
Stayed on 07/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

62 of 64 Guest Review

Guest Rating: 9.4
Stayed on 07/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice family space. We loved our stay here fit our needs very well. Close to the strip yet a quiet country feel. I highly recommend this cabin to others. Not super high class yet very nice a roomy. Had a blast the week we were here.

63 of 64 Guest Review

Guest Rating: 9.5
Stayed on 05/22/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very large and clean house. The only minus we had were some ants and spiders in the house, which is to be expected when the house is so close to the wood line. Also an extra light on the front porch would be helpful when trying to enter the code on the lock at night.
Perfect location to all the area attractions, but far enough off the main road to have a quite nights sleep.
Company Response:
Thank you for letting us know about your recent stay in Lacey's Lodge! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing. I apologize for the insect issues you experienced. Maintenance has been notified and will be working to correct that issue. Thank you again for your review and we look forward to having you as our guest again!

64 of 64 Guest Review

Guest Rating: 9.5
Stayed on 12/28/2014
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Front porch was very dark. Only one key and it went to front door. Would recommend a key to side door where you park and it is lit up. Love that it is one level and can't beat the location. Will defiantly request this property again.
Company Response:
Thank you for your review. We appreciate your feedback on your stay, and we hope that we will hear from you again soon. Do not forget to call about our return guest discount.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum


























































Cabins USA Help Icon
Copyright 2013-2023, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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