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Swimming Hole Guest Reviews

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2 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with not pet friendly, private pool, 2 king beds, 2 level cabin, bbq grill, deck, electric fireplace, game room, wifi internet, pool table, outdoor covered hot tub, washer/dryer
Overall Rating: 9.5 / 10

1 of 92 Guest Review

Guest Rating: 9.8
Victoria R.Robbinsville, NJ
Stayed on 07/03/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I arrived at the office at 9:54pm, 4 minutes before closing. I realized I had made a mistake on my booking and booked 7/5-7/8 instead of 7/4-7/7. The associate was able to book me the cabin the same night and helped me with a positive attitude even though it was after close by the time we finished.

2 of 92 Guest Review

Guest Rating: 8.5
Jennifer T.Raceland, LA
Stayed on 06/08/2024
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 5
Check Out: 9
Amenities: 9
Location: 6
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Overall we loved our stay at the swimming hole. Was disappointed that the pool water was to cold we were not able to use pool. Middle of our stay we had to have jacuzzi water drained. Water was dirty and had a bad smell. Staff was quickly to have someone out to get the problem fixed. Beds were not comfortable but overall we loved the set up at the cabin. It would have been nice to be aware of the narrow one lane road up to cabin.

3 of 92 Guest Review

Guest Rating: 9.8
Carla F.Greer, SC
Stayed on 05/24/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great!! The only thing wrong was the pool was not heated or the heater wasn't working during our stay. The water was ice cold. Everything else was wonderful!!

4 of 92 Guest Review

Guest Rating: 9.1
Angelina W.Dayton, OH
Stayed on 02/15/2024
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property was wonderful I loved it just the only thing the pool was like ice it was a little hard to enjoy that but everything else was great

5 of 92 Guest Review

Guest Rating: 9.6
Devin M.Murfreesboro, TN
Stayed on 01/26/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Place was really nice and exactly as described. My family and I had a lot of fun at the location. Having to drive to the home office to check in instead of just showing up at the property at check in time, and having what I feel is a pretty late check in (4 p.m.) are the only things I think could be improved upon. Even considering that, I am very likely to use your site again, and may even stay at the same property. Thank you all for your help.

6 of 92 Guest Review

Guest Rating: 10
Tonya S.Talladega, AL
Stayed on 09/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay, looking forward to visiting again in the near future. Thanks

7 of 92 Guest Review

Guest Rating: 9.9
Renita M.Nicholasville, KY
Stayed on 05/02/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a beautiful cabin. The game room was neat. Could use new pillows. I would stay again.

8 of 92 Guest Review

Guest Rating: 9.7
Alicia S.South Roxana, IL
Stayed on 04/06/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin. Many things to do. Inside pool was very chilly. But we enjoyed the whole cabin

9 of 92 Guest Review

Guest Rating: 9.6
Melissa S.Milford, OH
Stayed on 04/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time!
Pool was a little low on water but one phone call and it was all taken care of!!
So much to do at this cabin for the family.
Pool was wonderful and beds were comfy.
Having the pull out soda bed was ideal.
We will be back thank you!!!!!!

10 of 92 Guest Review

Guest Rating: 9.8
Dorothy O.Louisville, KY
Stayed on 02/10/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had an amazing time in the Swimming hole. The cabin and amenities were great!

11 of 92 Guest Review

Guest Rating: 10
Tina W.Marietta, GA
Stayed on 01/26/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have stayed in many different cabins over the years and this one is by far our favorite one yet. Wish we were still there.

12 of 92 Guest Review

Guest Rating: 9.6
Brijesh P.Roanoke, VA
Stayed on 11/12/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
By far one of the best cabins we stayed at out of 7 times we visited Smokeys

13 of 92 Guest Review

Guest Rating: 9.6
Leeanne R.Mount Juliet, TN
Stayed on 10/06/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

14 of 92 Guest Review

Guest Rating: 10
Holly L.Cartersville, GA
Stayed on 09/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

15 of 92 Guest Review

Guest Rating: 8.5
Vicky C.North Ridgeville, OH
Stayed on 07/29/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
It was very beautiful BUT wish I would have known that it was so high up in the mountains on a long winding road. We did not get there until after 10pm and was not expecting the road to be like that. I was in tears trying to find cabin We had to call to be guided to our cabin because it was so dark I think there should be some type of reflectors on road or at least light on signs so you don't miss your turn. We went down the wrong way until he guided us back to panther way. Also we used the oven but there was no oven mitts. We had to use a towel to get the food out. So we made sure we were in before dark because neither of us wanted to drive in dark again But other than that it was a beautiful weekend and cabin.

16 of 92 Guest Review

Guest Rating: 10
Alana S.Willow Street, PA
Stayed on 07/24/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

17 of 92 Guest Review

Guest Rating: 9.6
Ashley B.Akron, OH
Stayed on 07/17/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was beautiful especially the view! The power in the upstairs bedroom did go out as well as the Wi-Fi thankfully on the last night. Overall a good experience

18 of 92 Guest Review

Guest Rating: 10
Tracie B.Beech Mountain, NC
Stayed on 03/07/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Thanks for a great stay. The baby loved the pool Will be calling again soon

19 of 92 Guest Review

Guest Rating: 9.3
Zachary A.Buena Vista, VA
Stayed on 02/19/2022
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was the nicest cabin we have ever stayed in. We stayed here for the pool and it was the perfect size. It could have been warmer in the room, but the kids were able to swim and enjoy it. The downstairs bed wasn't the most comfortable. The waterproof pad made it feel like sleeping on plastic. The shower could have been cleaner, but overall the cabin was very clean. The recliners in the living room were very comfortable. I would definitely look into booking this cabin over others if it is available next time. It doesn't take long to get to town. Even though there are cabins on either side it feels secluded.

20 of 92 Guest Review

Guest Rating: 9.5
Jamie B.Cincinnati, OH
Stayed on 02/10/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The dishwasher did not work great.
The Internet went out one night and also the electric In the top floor bedroom.

We loved this place and we'll be back to stay again

21 of 92 Guest Review

Guest Rating: 8.7
William P.Gate City, VA
Stayed on 01/27/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Overall a nice cabin but beginning to be let go. Light over stove was not working. The dishwasher did not work properly and did not clean dishes. Air filter was dirty and hadn't been cleaned in a while.
Company Response:
Thank you for your review, we have taken care of the light over the stove, the air filter and the dishwasher. We hope to see you back with us on your next trip

22 of 92 Guest Review

Guest Rating: 10
Michelle .Middletown, NJ
Stayed on 11/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Awesome cabin. Me and my family had a great time...The cabin had so much to do. It was very clean and comfortable... we will definitely be coming back..

23 of 92 Guest Review

Guest Rating: 9.8
Sherri A.Parma, OH
Stayed on 08/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family recently stayed at the "The Swimming Hole" The cabin was just the right size for our family of 5. The cabin was great, clean and the kids had a lot of fun in the pool and playing the games.on the upper level. The checkin and checkout process was super easy. We will definitely come back again.

24 of 92 Guest Review

Guest Rating: 9.3
Pamela O.Chillicothe, IL
Stayed on 06/05/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The swimming hole property was very enjoyable. The pool was great and we had fun playing volleyball in it! Hot tub was clean and after we figured out how to use the opener was even better! Everything was clean and there were enough paper products for our entire week. Also appreciated extra towels. Weird that the breaker box is on the outside of the home as we lost power the first night but maintenance came next morning and then I knew what to do when it happened second time. Maintenance guy was wonderful! Could not figure out fireplaces and cards provided were not accurate. Really wish there were shades as it is really bright when the sun comes up in the morning if you are trying to sleep in front room or upstairs sleeper sofa (which is not super comfy but made it work). Couldn't use shuffle board as no stuff you shake on was available and air hockey needed a new paddle. I wish there was a way to turn off hot tub to enjoy wildlife/nature sounds instead of hum of jets. Overall it was a very fun week!

25 of 92 Guest Review

Guest Rating: 10
Stephen F.Newport, KY
Stayed on 06/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was as expected or better

26 of 92 Guest Review

Guest Rating: 9.5
Sean W.Hiram, GA
Stayed on 05/07/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Very nice cabin! The kids didn't want to get out of the indoor pool! Mountain cabin so not much yard to speak of, but nice! Took a little getting used to traveling the mountain roads up to the cabin as this was our first cabin rental. That adjustment came quick and enjoyed our stay.

27 of 92 Guest Review

Guest Rating: 9.8
Kelli T.Indianapolis, IN
Stayed on 04/28/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin that was exactly as described in the online information. Loved the secluded location and amenities. Will be back for sure!

28 of 92 Guest Review

Guest Rating: 9.5
Tina J.Winston Salem, NC
Stayed on 03/23/2021
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 9
Value: 10
Comfort: 10
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

29 of 92 Guest Review

Guest Rating: 9.8
Sarah F.Yellow Springs, OH
Stayed on 02/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I'd like to start off by saying we have stayed in many cabins in the smokies. This cabin was awesome! Many cabins you rent, cleaning is always a big issue. I gave this one 8/10 it wasn't perfect but the cleanest cabin we have rented. The arcade upstairs did not work, there was sound but no picture, so that needs repaired or replaced. The kitchen was well stocked and all appliances we used did work. My kids loved the pool! I will for sure be renting this cabin again!

30 of 92 Guest Review

Guest Rating: 8.9
Courtney B.Westville, IN
Stayed on 01/16/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Overall Nice Cabin, I had read a lot of reviews from many different companies. I hunted around for the most affordable cabin with an in cabin pool, hot tub, and a pool table and hockey table. I think it really depends on the owner and how they keep up their cabin, you know you need to replace things in it as people using it create so much wear and tear on the stuff in the cabin. We were happy with our stay and the cabin suited our needs. The pool is more of a wading pool than swimming pool, its only about 2 1/2 foot deep being filled to the filter level, but we played hide and go seek with pool toys, the pool its more for small kids. Hot tub did get hot and was clean, jets did not work, it had more chlorine in it than the pool did, I could not smell any chlorine in the pool water and was cloudy. I would think is more of a public type pool between all the visitors it gets. Beds in both rooms are Kings and spacious and are firm. I slept fine, my kids put a mattress cushion over the bed upstairs out of preference and slept fine. We did not use any sofa couch bed, they did have one upstairs. Wifi was great Xfinity internet and my kids did complete an online day for school. All 3 kids did fine and completed their work. We had 4 tv's and the all had xfinity cable and all worked fine. We had 2 electric fireplaces that heated up the rooms fine and 1 gas fireplace in living room worked fine. The outside fireplace on the porch worked great and we made smores a few times. Cabin was clean, pool area had some leaves and cigarette butts on the floor in the corner. It was a good stay.

31 of 92 Guest Review

Guest Rating: 9.3
Jordan C.Chattanooga, TN
Stayed on 12/01/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

32 of 92 Guest Review

Guest Rating: 9.7
Sarah S.Gonzales, LA
Stayed on 11/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family had a blast at the swimming hole!

33 of 92 Guest Review

Guest Rating: 10
Cedric B.Athens , TN
Stayed on 10/13/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin in honestly a little slice of heaven! This was by far the most beautiful cabin I've ever had the luxury of staying in. My husband booked the cabin for our family for a fall break getaway. After being stuck at home for 7 months due to the pandemic, he wanted to go all out for us... I never would have imagined he would've found something so amazing. From the moment we opened the doors, I was in tears due to the breathtaking beauty. I hadn't even seen the indoor pool room, hot tub or game room yet at that point. My family has the most relaxing, peaceful and much needed 3 days. My son didn't even ask for his video game or computer because the cabin had so much for him to do. It was so hard to leave when it came time to check out. I just wanted to stay forever! We will most certainly be back and hopefully very soon!!

34 of 92 Guest Review

Guest Rating: 9.5
Honwan B.Douglasville, GA
Stayed on 10/11/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

35 of 92 Guest Review

Guest Rating: 8.3
Courtney C.Rbs, TN
Stayed on 10/04/2020
Ratings:
Booking: 10
Staff: 6
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin! It was perfect when you have a bunch of kids! It could have been cleaner. I didn't like that that there were things there left from previous stayers. I also thought it was crazy they wouldn't give you trash bags & toilet paper. Especially considering the price of the cabin & all the added charges! We did enjoy our stay & will return!

36 of 92 Guest Review

Guest Rating: 9.6
Missy H.Lacaster, SC
Stayed on 10/01/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was my family's second year staying at the swimming hole and it was just as good. The only problems we had were the pool was cloudy and we left for town one day only to return to the pool boy inside the cabin. We did not report on the cloudiness of the pool so it wasn't an expected visit and a few of our valuables were out. It just would have been nice to have a heads up if someone else would be entering the cabin. But other then that our stay was great.

37 of 92 Guest Review

Guest Rating: 8.9
Jimmie D.Grand Chenier, LA
Stayed on 09/27/2020
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 7
Would Recommend Property: 8

38 of 92 Guest Review

Guest Rating: 8.0
Jamie S.Candler, NC
Stayed on 08/29/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 4
Comfort: 6
Check Out: 10
Amenities: 4
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The pool was ice cold and kept draining, the only reason we rented this cabin was for the pool and we didn't get to enjoy it at all.

Everything else seemed nice just wish we could have gotten to swim.
Company Response:
thank you for your review, we have taken care of the pool issues and it is now back up and running

39 of 92 Guest Review

Guest Rating: 8.7
Courtney B.Birmingham, AL
Stayed on 07/19/2020
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 5
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Our family had an awesome time at this cabin!

40 of 92 Guest Review

Guest Rating: 9.6
Dawn W.Sharpsburg, GA
Stayed on 07/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We just left the Swimming Hole after a four night stay and had a great time!!! We did need to add water to the pool each night but that wasn’t a big deal since the hose was right near it. The kids had a blast in the pool and with all the games upstairs. The upstairs was hard to cool because of all the heat coming in from windows but didn’t seem to bother the kids. The cabin had everything we needed and more. We definitely want to come back!!!

41 of 92 Guest Review

Guest Rating: 8.0
Anna H.Madison, TN
Stayed on 06/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 5
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
We have used Cabins USA for years, with very few issues. This is a beautiful cabin. Loved the décor, and decks and hot tub were great. We did have several issues during our stay though. When we arrived, it was literally stifling inside due to the heat being set on 83 (in JUNE). We flipped it over to a/c...not knowing for a while that every single vent upstairs was closed. The OVEN was also left on - on 450. All that heat felt some sort of cruel joke being played by whoever cleans the cabin. The upstairs bathroom door will not close all the way, which is an issue for those of us who like privacy in the bathroom. Pool will not hold water and we had to add water with the hose daily. This was very frustrating since we got this cabin specifically for the pool and I can only imagine what this leak is doing to the foundation. We lost power in the downstairs bedroom on day 1 and upstairs on day 2. I lost count of how many times we had to flip breakers during our 3 day stay. We still love Cabins USA but we won't be staying in this cabin again.

42 of 92 Guest Review

Guest Rating: 8.9
Carolyn H.Loveland, OH
Stayed on 06/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The view was great and property was relatively clean. We did find lots of hair in the upstairs shower when we checked in. The kitchen had everything we needed. My kids loved the game room and the pool. The major complaint we had was the pool did not hold water. We had to use the outside hose daily to fill the pool as it lost at leat 4 inches of water each night, and that was with very little spashing from my kids. The hot tub also did not reach desired temperature our whole stay. We did have a great time otherwise.

43 of 92 Guest Review

Guest Rating: 9.5
Melissa D.Monticello, KY
Stayed on 06/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 9
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was a very nice cabin the pool and hot tub both where clean. Clean cabin will be staying again. The only thing I found that needs to be fix is the bed downstairs needs to be replaced mattress is uncomfortable has springs that you can feel. Other than the bed it was wonderful.

44 of 92 Guest Review

Guest Rating: 10
Bobby S.Albertvile, AL
Stayed on 05/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

45 of 92 Guest Review

Guest Rating: 7.7
Tracie H.Pisgah Forest, NC
Stayed on 04/21/2020
Ratings:
Booking: 10
Staff: 7
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 3
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Loved the location of this cabin great mountain views..The only things i have to complain about is..The hot tub never got warm till our last day staying there..They were no extra pillow cases for the extra pillows and only a sheet on the down stairs bed witch has springs in your back and no cover on bed..The outside fireplace does not work either i would of loved sitting on the porch at night with it light being its still cool.And we had no batteries in the tv remote.But we still had a good time in sprite of these few problems.

46 of 92 Guest Review

Guest Rating: 9.9
Paul L.Dauphin Island, AL
Stayed on 04/12/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only issue was that the hot tub never heated up and the pool was not holding water. The service guy sent to us was professional and courteous! Overall, a great time!

47 of 92 Guest Review

Guest Rating: 9.5
Nicole D.Fairburn, GA
Stayed on 04/10/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This Cabin was Amazing! We stayed for the weekend and didn't want to leave... The game room was awesome, pool was so nice and Jacuzzi was Excellent! The only issue we had was the upstairs toilet flushing, it was stressful to monitor at each flush. The grill could have been bigger with a cover. My hubby even saw a black bear. Check out was a breeze via email. We would definitely stay here again and look forward to using Cabin USA in the future.

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Guest Rating: 9.5
Kerri A.Plainfield, IL
Stayed on 03/29/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great 3 night stay at the Swimming Hole! Our 3 year old son absolutely loved the pool, arcade games and the air hockey table (we didn't allow him to play with the billiards table or shuffleboard). Aside from the beds not being as comfy as our own, we felt comfortable and at home in the cabin and wished we could have stayed a few more days. We knew coming in that most places in Pigeon Forge and Gatlinburg would be closed (due to COVID-19) so we packed a cooler full of food to cook at the cabin since we had no plans to do anything other than hanging out in the cabin. The kitchen was well-equipped with everything we needed to prep food and cook except for a cutting board. If there's one there, I couldn't find it. Another item the cabin is missing is a hair dryer. Overall we thought the cabin was great and we definitely plan on returning. It was a perfect fit for our family.

(Side note: there's some trash in the brush to the right of the driveway that needs picked up...kind of looks like it's been there awhile)

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Guest Rating: 8.5
Carliegh B.Hamilton, OH
Stayed on 03/24/2020
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
It was a good cabin but we paid a lot for a heated pool and the pool was not heated. The water wasn’t above the filter to push out warm water. No hose to fill the water ourselves either. We paid 50 dollars for a cleaning pool fee when we couldn’t use it. The cleaning fee should include filling the pool up. We kept the door closed like the lady said to keep the heat in but again the pool wasn’t high enough to shoot out hot water. Won’t be staying in this cabin due to fees of pool you can’t use in the colder weather.

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Guest Rating: 9.7
Sonya M.Trussville, AL
Stayed on 01/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.4
Amber M.Youngsville, LA
Stayed on 11/24/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Hi! We just left the cabin so I wanted to make a few suggestions and bring something to your attention.
1) There is a very heavy wooden chest of drawers in the upstairs bedroom. While putting a few things away in the drawers, the entire dresser fell on me, bruising my face, cutting my hand, and breaking several of our things that were sitting on top. Had it been my 10 month old sitting there, things would have been very bad. This is a very dangerous situation and that chest of drawers should be bolted to the wall immediately (along with any other similar furniture).
2) Another 4 or 5 towels and wash clothes would be very beneficial, especially because there is a pool and we constantly found ourselves without clean towels.
3) We were without water a few times throughout the trip. It always came back on eventually, so I'm not sure what the issue was with that.

Overall we very much enjoyed our stay and everything else was great. I do hope you take my first suggestion seriously, to protect future families as well as your company.
Thank you

52 of 92 Guest Review

Guest Rating: 9.9
Melissa H.Whiteville, NC
Stayed on 11/22/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was wonderful except one thing the pool was to cold to get in it but other than that we had a blast and are already looking for something in the next year or 2 for our next vacation

53 of 92 Guest Review

Guest Rating: 9.7
Christopher S.Indianapolis, IN
Stayed on 10/13/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I just thank you should have a booklet about the place! I will be back.

54 of 92 Guest Review

Guest Rating: 9.9
Missy H.Lacaster, SC
Stayed on 10/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family and I just loved the Swimming Hole. We come the area each year around the same time and this was the first time we've booked with Cabins USA. "The best decision ever!" The cabin was beautiful and everything in the game room was in working order. We stayed at the cabin more this trip than we ever have on recent trips because it was so wonderful. Might just stay here again next year😉

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Guest Rating: 9.9
Monica H.Sterling Heights, MI
Stayed on 08/24/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Summer M.Delaware, OH
Stayed on 06/30/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.9
Matthew L.York, PA
Stayed on 06/16/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely worth the money,great vacation,be back next year!

58 of 92 Guest Review

Guest Rating: 9.6
Charlotte H.Lancing, TN
Stayed on 06/13/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our cabin was perfect. Very clean. Our pool was very nice. We would definitely come back again.

59 of 92 Guest Review

Guest Rating: 8.8
Don B.Owensboro, KY
Stayed on 05/26/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 2
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 5
Would Recommend Property: 10
Guest Comments:
Checked in, paid balance on account, and provided keycode to enter cabin. After reaching cabin, keycode nor any other codes given over the phone worked. Maintenance had to bring a key which took about 1 hour 45 minutes. It was discovered that housecleaning also could not get any keycodes to work and had to use a key. WE SHOULD HAVE BEEN GIVEN A KEY AT CHECK-IN since we arrived early so the kids could enjoy the pool before bedtime. In essence, Sunday night was cut short by failure of your company to get us in the cabin as agreed upon. Although employees were nice and seemed to want to help, your company simply failed to meet it's responsibilities.

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Guest Rating: 9.5
Steven H.Waynesboro, VA
Stayed on 05/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9

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Guest Rating: 9.8
Darshale W.Corbin, KY
Stayed on 04/04/2019
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed all the cabin had to offer from the pool & hot tub, to the pool table and air hockey. The cabin was very nice and clean and the bed were comfortable.

62 of 92 Guest Review

Guest Rating: 9.2
Dana R.Mooresville, IN
Stayed on 03/27/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The back roads to the cabin a very scary and small. I wish this cabin had better roads to lead to it and a wider driveway. We loved the cabin but hated the roads to get there.

63 of 92 Guest Review

Guest Rating: 10
Tyler H.Clay City, KY
Stayed on 03/15/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Brandi/nicholas N.Burlingame, KS
Stayed on 03/09/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

65 of 92 Guest Review

Guest Rating: 9.5
Crystal H.Kingsport, TN
Stayed on 02/24/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

66 of 92 Guest Review

Guest Rating: 9.8
Jamie S.Fruitland Park, FL
Stayed on 02/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The Swimming Hole created one of the best vacations we ever had ! This cabin was beautiful and the ammenities were terrific! I would reccomend on your first night going before it gets dark we did have a little trouble finding the place and the roads were a little scary especially during the rain and fog but overall this was awesome! We did have some issues with the alarm the 1st night and they never fixed the alarm sensor in the pool room. We also did find a dead bug in the bed and a fake eyelash set stuck to a decorative pillow. Everything we needed was there for us when we got there and any issues we had were quickly resolved.

67 of 92 Guest Review

Guest Rating: 9.6
Shana T.Cincinnati, OH
Stayed on 02/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin usa never fails me. I enjoyed every minute of this much needed vacation. The cabin was beautiful and plenty of room for us. The only concern i have is the upstairs bedroom mattress was not very comfortable. We had a hard time falling asleep on it but the other couple with us said their bed was fine, so it might just be us lol. I will definitely be back again. I come down at least twice a year and ALWAYS book with cabin USA!!

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Guest Rating: 10
Lori L.Franklin, TN
Stayed on 02/15/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin has so many great amenities! The games all worked properly which is a pet peeve of mine. The house was very clean and everything seemed new. Great cabin!

69 of 92 Guest Review

Guest Rating: 9.4
Scott K.Lakeland, Fl 33813, FL
Stayed on 12/22/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
House was wonderful very clean and user friendly. Would recommend telling people about steep driveways and advise people to gonoff your directions and not apple or google maps

70 of 92 Guest Review

Guest Rating: 8.4
Harmony L.Marquette Heights, IL
Stayed on 10/28/2018
Ratings:
Booking: 5
Staff: 8
Cleanliness: 9
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The pool wasn’t warm... I’d recommend turning the heat up - as soon as “FALL” hits. I rented this place specifically for the pool aspect of it & only put my foot in it. And the fireplace outside on the deck didn’t work when we got there - we called it in immediately. The screen was off & lying to the side.. the maintenance guy came the next day around 12. Supposedly fixed it & it was going. But later when we wanted to relax outside on the deck in the evening, we turned the timer switch to on & nothing. Therefore, the deck fireplace NEVER worked... once during our 3 night stay. The shuffleboard also was one of the things that caught my eye.. being we enjoy shuffleboard.. we had to request shuffleboard dust because there wasn’t any anywhere in the cabin. They brought us 1 container. Which was barely enough for one days use let alone 3. I’d have at least 2-3 there for guests! Other than that the cabin was perfect. The hot tub was amazing. The views and decks were amazing. The couch and living room setup was great. The logs on the gas fireplace could use some rearranging in the living room - the fire wasn’t hardly visible due to placement of logs. We’d definitely rent from Kimble again. But turn up the heat in the pool & get the fireplaces up and going.

71 of 92 Guest Review

Guest Rating: 7.6
Sandra C.Wilmore, KY
Stayed on 10/25/2018
Ratings:
Booking: 9
Staff: 5
Cleanliness: 10
Check In: 9
Value: 2
Comfort: 9
Check Out: 9
Amenities: 5
Location: 9
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
The cabin was extremely nice and we thoroughly enjoyed the games. I rented this particular cabin, though, for the pool. The advertised heated pool that you can't adjust the temperature to your satisfaction. There was a sign on the door that said to keep the temp between 80-100, but you don't get to control that. Maintenance came out and told us the temp was 84 and that it couldn't be raised any higher. Well, it appears by the note on the door that it's been able to be raised to 100 at some point and time. THIS completely put me off. I brought my 3 grandchildren and they all stepped in the pool once and got immediately back out as it was too cool for October. I was very disappointed as the pool was the whole reason to rent this particular cabin. You have a nice place and it's kept well, but for a pool cabin, I was not pleased.

72 of 92 Guest Review

Guest Rating: 9.6
Shutee R.Roseville, MI
Stayed on 09/28/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

73 of 92 Guest Review

Guest Rating: 10
Misty V.Louisville, KY
Stayed on 09/14/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was very beautiful! We loved all the amenities this cabin offered. And very reasonably priced.

74 of 92 Guest Review

Guest Rating: 10
Patricia B.Spartanburg, SC
Stayed on 08/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a beautiful cabin that had everything we needed for a perfect vacation. Besides having the regular comforts of home, the indoor pool and all the game tables really provided a vacation rental where we could have just stayed in and been fine without going into town. I would definitely stay in this cabin again.

75 of 92 Guest Review

Guest Rating: 9.5
Melinda &.Stout, OH
Stayed on 07/16/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family really enjoyed our stay at the Swimming Hole. It was very clean and definitely met our expectations. The game room was wonderful and we spent a lot of time there. The pool was also adequate and me and my daughter enjoyed evening swims in it.
The view was very nice and we enjoyed the porches. The cabin was very spacious and my family also liked the TVs. We have stayed with Cabins USA before and have enjoyed all our experiences but this was by far our favorite cabin yet. Thank you for a wonderful stay.

76 of 92 Guest Review

Guest Rating: 9.3
Brad D.Cumming, GA
Stayed on 06/24/2018
Ratings:
Booking: 10
Staff: 6
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
Had a great time at swimming hole!!! Location was awesome. Only issue was door lock did not work on day 3, called office and was told someone would be on their way to let us in and fix the lock. After an hour and a half passed, called back and was told “not sure what happened but I will send someone now”. So after a two hour wait we got back into the cabin. Other than that we had a great time.

77 of 92 Guest Review

Guest Rating: 8.5
Jerry S.Elizabethtown, KY
Stayed on 06/10/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was really nice. There was some cleanliness issues that should have been better. Hot tub was to cold to use the first night as well as water was brown and dirty looking. Thought the heated pool should have been warmer but was told that was the highest we could do. I stayed at several cabins and was able to have the pool warmer. Staff was good for the most part. I called about and issue that i had and was told they would find out and get me a answer but no one ever called back after about 20 minutes I figured out myself. The cabin was very difficult to get to the road was way to small hard to drive when another vehicle was coming. The cabin was really nice. My wife and I really enjoyed the cabin.

78 of 92 Guest Review

Guest Rating: 9.6
Karen B.46229, IN
Stayed on 06/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was absolutely gorgeous! The staff was excellent. We were missing the grill and they brought it out the same night. We didn’t get WiFi until our last night but not a deal breaker we were on vacation and plenty to do (shooting pool, shuffleboard, air hockey and hot tub) The only thing we weren’t happy with was the pool was too cold and unable to get in it. Asked for heat to be turned up on the pool but was told that they weren’t able to turn it up. (What a waste) Recommendation would be turning up the pool heat and add a cutting board to the kitchen.
Very Beautiful cabin.

79 of 92 Guest Review

Guest Rating: 10
David L.Weatherford, TX
Stayed on 10/16/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Most relaxing experience of my life!! The cabin was so beautiful and the scenery from the back porch is breathtaking!! Highly recommend this property!! The people at Cabins USA are very nice and easy to work with. And always a plus in my book!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

80 of 92 Guest Review

Guest Rating: 9.6
Kenneth B.Big Cove Tannery, PA
Stayed on 10/12/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin. The only thing that we didn't care for was the pool table is in an area that is too small to actually shoot pool. Other than that it was awesome!
Company Response:
Thank you for taking the time to let us know about your recent stay in Swimming Hole! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the pool table. Your comments have been forwarded to our Owner Liaisons who will be addressing it with the owner. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

81 of 92 Guest Review

Guest Rating: 9.6
Steve/lou B.Louisville, KY
Stayed on 09/29/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved it. We had family that rented another Cabin, and came over for a swim and cookout. I will say I wish there was a gas grill. But over all very nice vacation for us and our family.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

82 of 92 Guest Review

Guest Rating: 9.6
Rhonda J.Mechanicsburg, OH
Stayed on 09/12/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had a great time at the cabin . It was a very relaxing vacation . The staff at cabins USA are very helpful . For instance : we could not get some of the remotes for the tvs to work and they sent someone right out to show us how to use them . A very nice cabin .
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

83 of 92 Guest Review

Guest Rating: 9.5
Brody B.Raceland, LA
Stayed on 07/14/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Me and my friends absolutely loved this cabin, it was in a prime location and the view was just magnificent. The big seller for us was the indoor pool and it did not disappoint. It is roughly a 12x6 indoor hot tub and an absolute blast. our own personal oasis.The pool table was fun but the clearance around the table was restricting during gameplay and there was no hand powder, I only say this because me and my friends are pool enthusiasts and it was a minor inconvenience. During our stay we did experience times of little/low water pressure due to high water usage filling up the hot tub, jacuzi, etc. The master bedroom bed and bedding was ridiculously comfortable, and they layout of the cabin was perfect for us. On top of a great cabin, that already miss, Cabin USA was very friendly as well as helpful with any concerns we had during our stay and they're service was fast and effective. The check in was quick and easy, and just had to text them to check out. I would recommend this cabin and company to anyone.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

84 of 92 Guest Review

Guest Rating: 9.8
Sherrie H.Rocky Mount, VA
Stayed on 07/10/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family had the best time ever at the "Swimming Hole" we are already looking to book another cabin with you in the fall for our entire family to come and enjoy the services you have at your cabins. My son and granddaughter loved the pool and my parents really enjoyed shooting pool, something they haven't done in quite awhile. Memories we will never forget. Thank you and we will be back!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

85 of 92 Guest Review

Guest Rating: 10
Jeri M.New Iberia, LA
Stayed on 05/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely love this cabin. In fact, if you ever wanted to sell it we would definitely be a contender. My daughter absolutely loved the indoor heated pool. Pigeon Forge has several tourist attractions, but my kid would have been happy to stay there all day and swim.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible when visiting the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

86 of 92 Guest Review

Guest Rating: 8.8
Thomas S.Liberty Township, OH
Stayed on 03/04/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Enjoyed the stay. Did mention some needed touch up's needed when I checked out. The mattresses are in need of replacement. Still had a good time.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!

87 of 92 Guest Review

Guest Rating: 9.6
Karen R.Stollings, WV
Stayed on 02/04/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

88 of 92 Guest Review

Guest Rating: 9.8
Angela S.Myrtle Beach, SC
Stayed on 01/21/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The original booking was for a different indoor pool cabin, however due to a problem with the pool heater, the staff quickly moved us over to the Swimming Hole- I can not remember his name, maybe Eric, I'm not certain, but he was very kind and helpful. The cabin itself was very nice, clean and comfortable. I do highly suggest checking the weather and a four wheel drive vehicle if inclement weather is expected. The indoor pool was fabulous and the hot tub was super- I was pleasantly surprised at the wonderful view as well. The kitchen was well stocked, even having a George Foreman grill for bacon:) Overall this cabin is great and we will definitely return!!! Thanks again!
Company Response:
Thank you for all of your kind words! It means a great deal to our staff to be recognized for their good work. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

89 of 92 Guest Review

Guest Rating: 7.7
Gina F.Baker, LA
Stayed on 01/08/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 6
Comfort: 6
Check Out: 10
Amenities: 6
Location: 6
Would Recommend Company: 8
Would Recommend Property: 5

90 of 92 Guest Review

Guest Rating: 9.6
Stephen K.Louisville, KY
Stayed on 11/24/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Wonderful cabin with beautiful views. Kids loved the pool. Cabin USA was great to work with the entire process from check in to check out was quick and simple. We will definitely be back.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

91 of 92 Guest Review

Guest Rating: 10
Pamela R.Wilburton, OK
Stayed on 08/21/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had the best stay that we have ever had. First time renting cabins usually stay at hotels but will never do that again. Love the cabin an the staff at cabin usa, enjoyed the stay in Pigeon Forge Tn. Can't wait to do it again.
Company Response:
Thank you so much for choosing Cabins USA for your first cabin experience! We work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

92 of 92 Guest Review

Guest Rating: 10
Phil D.Apopka, FL
Stayed on 08/18/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Nice cabin , great veiw ,all the comforts of home at a great value
Company Response:
I am so happy to hear that you enjoyed your stay in Swimming Hole! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you experience while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

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Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.