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Fort Knoxx Guest Reviews

Reserve Fort Knoxx Today!

3 Bedroom, 3 Bath, Sleeps 8, Cabin Rental
with 3 level cabin, 3 king beds, 1 queen bed, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, theater room, pool table, mountain view, non smoking, washer/dryer
Overall Rating: 9.1   /   10

1 of 80 Guest Review

Guest Rating: 7.3
Stayed on 04/28/2023
Ratings:
Booking: 9
Staff: 10
Cleanliness: 5
Check In: 8
Value: 7
Comfort: 7
Check Out: 8
Amenities: 7
Location: 4
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The process of booking and checking in was great. I didn't come across any problems until it was time to locate the cabin. It wasn't easy to fine it took us maybe 40 minutes to find it. The cabin it shelf was beautiful but the cleaning was not. The kitchen area over the eating area was very dusty and thick dust as if it hadn't been clean in a while. We found bloody clothings underneath the bathroom sinks. That's very disgusting because we had children with us and they discovered it. I didn't get departure instructions until hours after I had left the cabin.

2 of 80 Guest Review

Guest Rating: 8.6
Stayed on 01/26/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Pictures made it look bigger than what it really was. Main floor bath had mold on shower curtain. No seating on balcony upstairs. Water has a smell to it headboard was not attached to bed and comforter's need cleaning and needs a lot of dusting. Really not sure why we paying for house keeping when all they do is was sheets. But other than that nice place, secluded and some what cozy

3 of 80 Guest Review

Guest Rating: 7.7
Stayed on 12/08/2022
Ratings:
Booking: 8
Staff: 8
Cleanliness: 6
Check In: 8
Value: 7
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

4 of 80 Guest Review

Guest Rating: 8.7
Stayed on 12/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 4
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
We really enjoyed the cabin. There were a few issues that needed to be addressed and I informed the company of those issues but overall we had a great time. The location is a bit remote and at the end of a road so if you are bothered by mountain driving its probably not a good location. But the cabin was great!

5 of 80 Guest Review

Guest Rating: 9.0
Stayed on 10/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 8
Check Out: 9
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8

6 of 80 Guest Review

Guest Rating: 8.8
Stayed on 10/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Nice cabin. We had a few minor problem. One is that the grill needs to be fixed or updated a bad location. On the inside their are cob webbs throughout the cabin and on the deck there was a bucket of cigarettes and cigars. Then once you look over the deck there's beer cans everywhere Small things but noticeable. Overall we had a good time.

7 of 80 Guest Review

Guest Rating: 8.9
Stayed on 09/02/2022
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 4
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
I loved the cabin but the trip up to it was pretty scary and dangerous for the drive. Had I known the location ,I would have chosen a closer cabin since our mothers were very terrified of the trip in with all of curves and cliffs. Also ,one bedroom did not have a television. That was my first time having a cabin with no bedroom television .A few of the bathroom fixtures were lose and missing parts. There were plenty of spider webs and big spiders but we survived. Overall ,the cabin was pretty decent.

8 of 80 Guest Review

Guest Rating: 10
Stayed on 08/12/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

9 of 80 Guest Review

Guest Rating: 8.4
Stayed on 06/25/2022
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 5
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Staff made every effort to answer my question when I called even though we couldn't get a definitive answer on whether the cabin had a gas grill ... note: the grill is not gas and was not in the best condition.
Keep in mind:
- You are in the mountains and surrounded by woods so there will be millipedes inside. There's also alot of spider webs so the outdoor spaces are not conducive to hanging out. There's also no table for outdoor dining and only chairs on the lower deck.
- There are no closets and only the middle bedroom had a small bar to hang a handful of items.
- Not sure how to turn on fireplaces so we didn't use.
- The cabin is a haul from town and with no view, it served as a place to eat & sleep. It was conveniently located between Pigeon Forge & Gatlinburg, but plan to leave for the day because it's not a quick jaunt down the mountain and into town.
- The driveway is very steep! Keep in mind during colder months.

The theater space was nice touch even though we didn't use it. The downstairs space with hot tub, pool table, and arcade game was great for our older kids to spend rainy afternoon or late night. Bedrooms are on separate floors which is nice for privacy.

10 of 80 Guest Review

Guest Rating: 9.1
Stayed on 07/13/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 80 Guest Review

Guest Rating: 10
Stayed on 05/22/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was absolutely perfect!! Check-in and check-out were a breeze. Everything was exactly as advertised and very clean. The cabin and surrounding area was very peaceful. The best part was when we had a visit from a mama bear and her 3 cubs.

12 of 80 Guest Review

Guest Rating: 9.5
Stayed on 12/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 5
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I'm so happy that I read reviews and made the choice to book with cabinusa and disregarded the negative reviews. The location and view of the cabin was beautiful and all of the serenity I was looking for in a getaway. The location was perfectly in between Pigeon Forge and Gattlinburg and approximately 20 miles to Cadens Cove to view and hike the National Park. Absolutely beautiful vacation and filled with relaxation. Very much enjoyed the amenities of plenty of bathrooms and bedrooms to choose from, had a wonderful evening playing pool and each quiet evening relaxing in the patio hot tub. Each morning enjoying the sunrise sipping coffee on the patio in the perfect rocking chair. I cannot wait to come back and stay.

13 of 80 Guest Review

Guest Rating: 8.3
Stayed on 11/20/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The cabin was nice, not as big as the pictures show, but it worked. The washer and dryer should be easier to access. The little road to get to the cabin is scary, not easy to get to with a standard vehicle. It was a cozy Lil cabin and worked for us though. We enjoyed our stay!

14 of 80 Guest Review

Guest Rating: 8.6
Stayed on 07/06/2021
Ratings:
Booking: 10
Staff: 7
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enjoyed my stay very, very much. Roads leading in are quite treacherous and would not recommend it at night. Bed was very comfortable and smelled clean and fresh although the bed spread appeared quite dated. There was a theater room as advertised but the TV did not work. I have seen the same listed in other reviews and it seems like it should have been addressed as a main feature of the property. Hot tub worked well and was clean although there is damage to the housing. There is only a charcoal grill which hampered our plans as I had called ahead and was told there was a gas grill. The carpet is in need of cleaning/replacement. There were a few bugs in kitchen and bath areas but not bad for the deep woods setting. Kitchen utensils sparse and cheap. Nice place overall!

Company Response:
Thank you for staying with Cabins USA, The theater room TV has been replaced with a 68 inch HGTV. It was on back order is why it had taken longer to get in. The carpet has been clean and will be replace in the up coming months

15 of 80 Guest Review

Guest Rating: 8.2
Stayed on 06/06/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
This cabin was very spacious for our family and we really enjoyed our time here. There were only two issues that we had. The air was not working upstairs, but maintenance came out and fixed it and the TV in the movie room downstairs did not work at all, so we were told that the tv would need to be replaced, which did not happen during our stay.

16 of 80 Guest Review

Guest Rating: 9.3
Stayed on 05/07/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
I talk someone yesterday on the phone of the problems i had and really think I deserve some money back but me and my family enjoy the stay.

17 of 80 Guest Review

Guest Rating: 8.0
Stayed on 01/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 0
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
We have rented with Cabins USA many times and the customer service is always great. Anytime we have had issues they are very responsive. On this particular trip we were less than pleased with the cleanliness of the Cabin. I am confident this is an isolated incident based on all the cabins we rented in the past and the fact we never had any issues with the cleanliness of our cabins. I would recommend bringing some skillets if you plan to cook as the cabin has limited skillets, pots and pans. Luckily, we always bring our black iron skillets, so we were prepared.
Company Response:
Thank you for staying with Cabins USA and we hope to see you back on your next vacation. The cleaning issues have been taken care of as we have corrected the issues

18 of 80 Guest Review

Guest Rating: 9.1
Stayed on 11/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We have been coming to Tennessee for a few years now. This is the first time at this cabin. Lets' start with the good. Plenty of hot water in the shower for 6 Adults, Parking was able to accommodate 3 vehicles , Staff on the phone and office were very friendly. There were plenty of DVD choices to watch and the arcade game had a lot of choices to play. Now for the things that needed fixed, The Hot tub would leak water overnight, not sure where as I did not see any water on the deck around the tub, but when we did not use it for a couple of days the water dropped. I filled it up and the next night it had dropped about 3 inches. Kitchen had just enough silverware for all of us but the dish washer did not dry them. We used it it first night and had to dry the dished before we put them away, so we decided to wash them by hand they actually dried faster in the drainer. We cooked chicken one night but had to buy a disposable pan as there was not a large baking dish or cooking sheet. If you are going to use the pullout check for linen when you get there, called the office for some when we noticed we did not have any they brought it the next day and dropped it off on the porch. I am glad that they left the vacuum out to where I could use it, but in cleaning up after ourselves found items left by previous renters ( toys, candy wrappers etc.) had to finish cleaning from previous renters, I did leave a list for the office on things that needed addressed.

19 of 80 Guest Review

Guest Rating: 8.1
Stayed on 10/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 7
Check Out: 10
Amenities: 5
Location: 6
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
We are frequent visitors to the Smokies and always use Cabins USA for our visits. This trip we had another couple joining us which required us to find a larger location. This cabin is a great size and has a wonderful set up of 3 bedrooms with their own respective baths. The property sits at the end of the lane under a hill which is secluded. My only complaint is the kitchen needs to be restocked with more items for cooking/serving meals. It is woefully understocked for its size. We had to purchase bowls/cookware/utensils in order to have what was needed for 5 people. The property has great internet and televisions/cable and a very nice hot tub! The view from the 3rd level deck is amazing also!

For Cabins USA- If someone is coming in for several days there needs to be more linens/towels provided without having to call and wait for someone to bring them. Two towel sets per bathroom is not enough for a cabin of this size for 4 days.

20 of 80 Guest Review

Guest Rating: 9.5
Stayed on 09/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

21 of 80 Guest Review

Guest Rating: 8.3
Stayed on 06/28/2020
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 8
Value: 7
Comfort: 8
Check Out: 9
Amenities: 8
Location: 6
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
I loved everything about the house. Only few things I feel can be approved it does need more kitchen appliances like more pots and pans. Bigger bowls to hold are mix things in. The grill is small for a cabin that size . Parking is scary might wanna put on description how you gotta park down hill and could be difficult to get out wit more then one car .Other then that I love this cabin it's very nice and spacious.

22 of 80 Guest Review

Guest Rating: 8.5
Stayed on 02/14/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 2
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We have used Cabins USA cabins before and are mostly satisfied with the exceptions of having hot tub issues in the past. Called a day before arrival to see if someone could check on the the hot tub of this cabin and was told someone would. When we arrived, the hot tub was empty. After calling the office we were told someone would be up to fix the problem. No one showed that day so we decided to fill the hot tub ourselves but it didn’t heat up fast enough for use that night. Sometime during the day on Saturday, maintenance left a note saying they filled the tub and it was working properly. The tub was filled and working because we had did it the night before however, chemicals were never added. Office staff did make contact after our stay to discuss the issue Other than this issue the cabin was great and clean and had everything we needed

23 of 80 Guest Review

Guest Rating: 9.7
Stayed on 12/06/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great place to hide away from everything for a while.
I will recommend this cabin.

24 of 80 Guest Review

Guest Rating: 9.5
Stayed on 10/10/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

25 of 80 Guest Review

Guest Rating: 9.5
Stayed on 10/03/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Would have given 10 for the cabin, but it did lack things like cooking utensils, needed more chairs on the decks, and the pull out bed was horrible to sleep on, maybe if a new mattress was installed. Other than that it was great and we had a blast

26 of 80 Guest Review

Guest Rating: 9.5
Stayed on 09/19/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 6
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only issue I had was the bathroom access. I wish there was access without going to through the bedrooms. The cabin was wonderful. I will be back!!!!

27 of 80 Guest Review

Guest Rating: 9.9
Stayed on 08/30/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin! Lots of amenities! Very comfortable and clean. Beautiful views. Had a great time! Not enough soap.

28 of 80 Guest Review

Guest Rating: 10
Stayed on 08/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family had a wonderful stay. Everything was just as it said. I would recommend Fort Knox to any family. Something for everyone here!

29 of 80 Guest Review

Guest Rating: 5.0
Stayed on 05/10/2019
Ratings:
Booking: 6
Staff: 5
Cleanliness: 5
Check In: 1
Value: 4
Comfort: 4
Check Out: 9
Amenities: 5
Location: 0
Would Recommend Company: 7
Would Recommend Property: 9
Guest Comments:
THE LOCATION WAS AWFUL...THE ROADS TO GET THERE WERE TO HIGH...STEEP... NARROW IT WAS THE LAST HOUSE ON THE PATH NO GOOD PARKING...WE WERE HESITANT TO LEAVE AND IF WE DID WE HAD TO GET BACK BEFORE THE SUN WENT DOWN...WE SPENT OUR VACATION MOSTLY IN THE CHALET SAD FACE

30 of 80 Guest Review

Guest Rating: 9.5
Stayed on 04/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The only thing I didn't like was the TV on the top floor was soo small we couldn't watch it.

31 of 80 Guest Review

Guest Rating: 8.7
Stayed on 03/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Fort Knox was a nice cozy cabin that sleeps 8 people; 3 king beds...each room had their own bathroom. Weeks prior to arriving, I had read some of the reviews that stated missing kitchenware (not enough for 8 ppl), no potholders, there was a hole in pool table felt, the grill was charcoal instead of gas. I called Cabins USA and asked if they could address the issues mentioned in the reviews. They provided new dishware for 8 people. I was disappointed that more was not addressed, since they seemed like small issues, but it wasn't a deal breaker. The lady that I spoke with was not sure that the owners would fix the pool table; probably due to costs.

CONS
The grill was out front by the driveway, which was inconvenient, so we baked in the oven and had to use a towel for pot holders. There were cobwebs on the ceiling above the bed in the basement bedroom and other places in the cabin. The drive up to get to the cabin was very curvy and at times scary, especially driving at night, but the directions were fairly easy to follow. The driveway was long, jagged asphalt, and one lane. It was hard to turn around with two vehicles, and there was no dead end sign. I would have preferred a better mountain view to see the sunrise; there were trees and a hill in the way. And, I would recommend more chairs on the main porch.

PROS
The first morning we arrived, the coffee maker was not working, and when we requested one, maintenance responded within a reasonable amount of time. He also replaced the front porch light at that time, as well as fixed the drain in the basement bedroom and the main floor (they were holding water while showering). The office staff called later that day to see if we had any needs or concerns, which was a nice touch. The maintenance staff was friendly and accommodating. Check-In and Check-Out were super easy. It had a hottub, video game, movies, big screen tv, etc. It took approximately 20 minutes to get down the hill to Pigeon Forge or Gatlinburg. Overall, it was a nice cabin to stay in for the price.

32 of 80 Guest Review

Guest Rating: 9.8
Stayed on 03/16/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It was a great experience for the 6 of us. Plenty of room. Was very clean. Only downfall was the bbq, it was older and only charcoal. But it was an oversize while I was booking. It offered everything it promised. Staff were super friendly and helpful. Definitely will be back

33 of 80 Guest Review

Guest Rating: 8.5
Stayed on 11/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was beautiful. We loved how it was set up. The driveway to get to the cabin was treacherous and there needs to be a sign saying dead end. There were cars that tried to come down the driveway and had to back up the drive. There were no pot holders and it made it difficult to use the oven. The cleanliness of the cabin wasn't great. The hose for the hot tub was left in the middle of the deck and there were cobwebs on the light fixtures. There was also stuff stuck to the floor. The only other thing was the heating. Downstairs was freezing and we almost had to go buy a heater to get it warm. Our check in and check out was wonderful and we never had any major issues. We will definitely rent from cabins USA again.

34 of 80 Guest Review

Guest Rating: 8.7
Stayed on 10/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The cabin was great. The only issues we had were the light in the downstairs bedroom wouldn’t work and the video game was not working. The door downstairs was hard to get open. Overall the cabin was great with a lot of room. Everyone had their own area. It was very clean. We really enjoyed the downstairs with the theatre room and pool table. Check-in and check-out was very easy.

35 of 80 Guest Review

Guest Rating: 8.5
Stayed on 09/23/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Video game and pool table not working properly. Kitchen dishes were not the best. EVERYTHING ELSE WAS GREAT ABOUT THIS PROPERTY

36 of 80 Guest Review

Guest Rating: 8.4
Stayed on 09/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 6
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
This was a wonderfully cozy place to stay! There were a few issues, there weren’t nearly enough dishes in the cabinets, only 3 champagne/wine glasses when it was an 8 person cabin! There was a hole in the felt of the pool table and the pool sticks were broken at the top, like barely worked, the refrigerator wasn’t working well the first night but we had a maintenance man come out the next day and he fixed both things! The water pressure also isn’t great but i don’t necessarily think that’s their fault. Would have also been nice to have had coffee there, since there was a coffee pot, complimentary coffee would be nice since it’s a decently expensive cabin! But over all we enjoyed our stay, would recommend to others, just some things need to be fixed/changed!! :)

37 of 80 Guest Review

Guest Rating: 9.6
Stayed on 08/08/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10

38 of 80 Guest Review

Guest Rating: 10
Stayed on 08/04/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have stayed in many cabins, this one by far was the best. We loved the seclusion. The cabin was spotless and perfect for our group. The road to the cabin was winding but the directions were spot on, just had to pay attention. Was so glad this drive was paved! We would definitely stay again! Plus a bear came to visit on our first night while we were grilling! Again a great experience!

39 of 80 Guest Review

Guest Rating: 9.5
Stayed on 06/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10

40 of 80 Guest Review

Guest Rating: 8.9
Stayed on 05/25/2018
Ratings:
Booking: 10
Staff: 7
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
This cabin will always be special to me since I got ENGAGED!! The experience was great for our group of three couples. We loved that we were down the hill and secluded but not to far away from other cabins. The only issues we had was not enough cleaning supplies (paper towel, dish soup, napkins) and the bathrooms were dusty and had a few bugs. The staff did come in the morning to clean the bathroom showers again, but overall the it was great. We enjoyed our time.

41 of 80 Guest Review

Guest Rating: 10
Stayed on 04/27/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our cabin was so great!!!!!!! It was clean and smelled good. My kidsloved the game room and i loved the view from the balcony. I would definetly stay here again will definetly use Cabins USA for my next trip

42 of 80 Guest Review

Guest Rating: 7.5
Stayed on 04/11/2018
Ratings:
Booking: 9
Staff: 8
Cleanliness: 3
Check In: 9
Value: 6
Comfort: 8
Check Out: 9
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6

43 of 80 Guest Review

Guest Rating: 10
Stayed on 03/15/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

44 of 80 Guest Review

Guest Rating: 8.4
Stayed on 01/16/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 4
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
We booked the property from Tuesday thru Saturday. We were not able to get to the property because the roads were not cleared or treated until Wednesday afternoon. Even at that time, we were transported in to the cabin by a local family who had chains on their vehicles. They had to come back to get us Thursday afternoon. We spent an additional $350 for motel rooms and fees to be shuttled in to the cabin. We bought 8 bags of salt to try to clear the driveway and were finally able to drive down to the cabin on Friday afternoon. We have stayed at cabins for the past 10 years, at least two to three times a year, and this was the worst stocked cabin. One dishtowel and pans that were in horrible shape. The downstairs was absolutely frigid. You could see your breath in the living room and even after running the heater it still did not warm up. It was 78 degrees upstairs and 54 downstairs. Therefore, we were unable to use the theater room, pool table, gaming system. The washer also did not work properly. When it drained, water went all over the bathroom floor. We had to use towels to clean up the water. The downstairs bedroom advertised a tv, but none was in the room. The cabin was clean, but I will not use it again in the future.

45 of 80 Guest Review

Guest Rating: 9.0
Stayed on 01/01/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The place overall was nice. Bottom floor was absolutely freezing though no matter what we out the hat on. Made using the pool table and movie room miserable.

46 of 80 Guest Review

Guest Rating: 9.3
Stayed on 11/25/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I loved Fort Knox, this cabin was nice clean. It was a bit pricey with all those fees... But it was nice and clean. I didn't like the location but we made it work. I usually stay with Amazing views but I think Cabins USA is also awesome

47 of 80 Guest Review

Guest Rating: 9.6
Stayed on 10/04/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a fantastic stay at Fort Knoxx. Although the location was a confusing drive up a mountain, the cabin was fantastic. It was the last on the street, which offered the privacy we were looking for. The cabin was beautiful inside and the entertainment space on the bottom floor was a hit with my kids and husband!! I will definitely stay in Fort Knoxx again.

48 of 80 Guest Review

Guest Rating: 9.7
Stayed on 09/29/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

49 of 80 Guest Review

Guest Rating: 9.1
Stayed on 09/25/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
No shower liner in downstairs bathroom. Drains not draining well.

50 of 80 Guest Review

Guest Rating: 8.2
Stayed on 09/08/2017
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 1
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
I loved this cabin! The roads to the cabin is horrible they are to narrow and you can hardly see around the curves. We had an emergency while staying in this cabin. The cabin phone wasn't working we used our cell phones and the police had a hard time finding us. We even read the direction from the paper and they still needed the address. The finely found us and we ask the police officer for the address in case we needed them again. Thankfully everything turned out ok. I did call and reported the phone out to Cabins USA they had it fixed that day.

51 of 80 Guest Review

Guest Rating: 10
Stayed on 09/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

52 of 80 Guest Review

Guest Rating: 9.1
Stayed on 08/12/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 10
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

53 of 80 Guest Review

Guest Rating: 8.5
Stayed on 07/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
One of the bedrooms didn't have a t.v. there were moths in the light above the table. Several spider Webb's around the outside. I love working with Cabins USA and this is the 3rd time I have used this company. Fort Knoxx was my least liked cabin. I will use Cabins USA again but won't pick Fort Knoxx

54 of 80 Guest Review

Guest Rating: 8.7
Stayed on 07/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 5
Would Recommend Company: 10
Would Recommend Property: 7

55 of 80 Guest Review

Guest Rating: 9.2
Stayed on 06/18/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Lovely cabin that accommodated our group which included family of four (plus 2 of my son's friends). My husband, daughter, and I took the upstairs suite. My son and his friends occupied the downstairs level which we renamed the "man cave". It was super nice that we could spread out and didn't feel like we were on top of each other. The kids loved the theater room, pool table and we all enjoyed the hot tub. We could not get the arcade game to work, which was disappointing, as even I was looking forward to playing a little frogger. lol! Maybe someone could look into that for future guests! On our last day the water pressure had dropped significantly, to the point that no one could take showers. We called and someone was there within an hour to resolve the problem. Not a big deal to us, as we were just driving home that day. We would definitely book Fort Knoxx again. Thank you!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the arcade. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

56 of 80 Guest Review

Guest Rating: 9.2
Stayed on 06/11/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 2
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
First of all the express checkin was absolutely wonderful. I mean who wants to stop at an office with 4 children. I loved that we could go straight to the cabin and start are vacation. It was clean and beautiful on the inside. The community pool was not open and we didn't get notified about that none of our stay. We had 4 kids who wanted to swim and the pool was closed for repairs. The other thing would be that the powe went out for 5 hours the last night we were there which delayed my checkout time because we went to sleep with the power off and got a late start. But the cleaning people were super sweet and gave us a
little time to get our things after I explained what happened. I suggest that with the cabins you guys could supply a few address of places to visit like creeks and water falls and wildlife. Our first time being up there we really wasn't sure where to adventure too and we found places to rent keeps that would give you a list of places to go but we would have needed two and it just wasn't in our budget, but I think that would be a nice little touch to the company. But overall I'm already planning our next trip

57 of 80 Guest Review

Guest Rating: 8.9
Stayed on 05/27/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 6
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Attention needs to be payed to having the televisions working before check-in. I called in for repair and had to call back two days later to get attention. The location is really not what was described. I expected to stay closer to Gatlinburg and found that the asserted ten minute location end up taking about 20 - 25 minutes due to the one lane curvy roads.

Also, this cabin list as sleeping 8, the sofa bed was worn out and needed to be replaced. Basically, it is a 6 person cabin that could sleep additional teenager or two. The upper room had no curtains. This created problems with sleeping in as the sun woke us up every morning at 6 am.

The staff at Cabins USA was very professional and friendly.

58 of 80 Guest Review

Guest Rating: 7.2
Stayed on 03/16/2017
Ratings:
Booking: 7
Staff: 8
Cleanliness: 9
Check In: 7
Value: 8
Comfort: 9
Check Out: 8
Amenities: 6
Location: 2
Would Recommend Company: 8
Would Recommend Property: 7

59 of 80 Guest Review

Guest Rating: 10
Stayed on 02/27/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was amazing! The drive to the cabin can be a bit scary at first if you're not used to driving on those types of roads, we just tried to be back by dark. We loved the 3 balconies, the rocking chairs were a perfect touch. Was a nice clean cabin and we would definitely stay here again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

60 of 80 Guest Review

Guest Rating: 8.9
Stayed on 03/10/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 7
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We loved the layout of the cabin! The downstairs bedroom was really cold for my daughters so they bundled!!
WiFi worked but was very slow!! Overall, it was probably our a Favorite Cabin thus far!! We will book this cabin again!! It snowed on our stay which made it Perfect!!
Company Response:
I am so happy to hear that you enjoyed your stay in Fort Knoxx! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

61 of 80 Guest Review

Guest Rating: 9.7
Stayed on 02/24/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing I would suggest is an upgrade on the tv's in the living room & bedrooms. Everything else was excellent.
Company Response:
Thank you for your suggestions! Your comments have been forwarded to our Owner Liaisons who will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

62 of 80 Guest Review

Guest Rating: 10
Stayed on 02/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

63 of 80 Guest Review

Guest Rating: 7.2
Stayed on 01/19/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 6
Value: 5
Comfort: 8
Check Out: 10
Amenities: 3
Location: 5
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
It was quite disappointing that when we arrived that we didn't have wifi and was unable to make any calls from our cell phone. The arcade game was not working. We made our decision on this location based on the amenities which were not available. We called and we got one visit from maintenance and the issue was never resolved.
In the future those things need to be tested before the cliebt arrives and if its not available client can make a choice to move to another cabin.

64 of 80 Guest Review

Guest Rating: 9.5
Stayed on 12/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay here. Cabin was really nice. I would of like to be a little closer to the parkway but my husband is used to roads like this because he's from Wv. We did use all the amenities. It was nice to watch movies while others played pool. Hot tub was great. There was something wrong with the washer. I did report it. They offered to send someone out to look at it but I told them I wasn't worried about doing laundry and could just look at it before the next person arrived. Overall everything was wonderful my granddaughter said best family vacation ever! We will definitely be back!
Company Response:
I am so happy to hear that you enjoyed your stay in Fort Knoxx! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the dishwasher. Maintenance is addressing that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

65 of 80 Guest Review

Guest Rating: 7.9
Stayed on 11/18/2016
Ratings:
Booking: 9
Staff: 6
Cleanliness: 7
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 9
Location: 7
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
The cabin was a good time. We were all adults so the movie theatre wasn't really what we needed. Each floor and bedroom had their own bathrooms which was nice for each couple. We had no wifi during our stay and cabin USA could do nothing about it because they do not own the cabin they just manage the rental agreement. All in all the cabin was nice, no room to eat dinner as a group at the table, too small. Not a terrible drive but easy to get lost. Hoping for a little bit nicer view.
Company Response:
Thank you for taking the time to let us know about your stay in Fort Knoxx! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize you were unable use the internet during your stay. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

66 of 80 Guest Review

Guest Rating: 8.3
Stayed on 10/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 5
Comfort: 7
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
We recently booked the Cabin Fort Knoxx with Cabins USA. This was our first time using the company and I would say that overall it was a great experience. The cabin pictures online were accurate with the cabin and the description was accurate as well. I was a litte worried about the drive to the cabin after reading some of the reviews but it was not that bad at all. We drove a mini van and didn't have any issues. The only problems we had with the cabin was the arcade game was messed up, the computer part had been broken and was down inside of the machine which in turn made it hard to play, the upstairs fold out couch was not usable(it needs to be replaced), and the grill is not in the best of shape( it was about to break). When I called Cabins USA they offered to send out a maintenance man to look at it but we told them not to worry about it b/c we were ready to relax after the long drive. We were very happy with the ease of check in and check out, We used the express check in process and loved the fact that we didn't have to go to the office at all.! The location of the cabin is very nice and all though there are other cabins around, the trees block them and you feel secluded. We loved the 3 different levels because everyone had their own space including their own bathroom. The kids really enjoyed the Home Theater system and the adults enjoyed the pool table and hot tub. We will definitely be using Cabins USA again if the need arises.

67 of 80 Guest Review

Guest Rating: 9.3
Stayed on 09/30/2016
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was beautiful, but there was a few issue.
Suppose to sleep 8.... pull out couch was not in any condition for a guest to sleep on. We had to buy air mattress for two of our guess.
so the cabin should not say it sleeps 8.
The BBQ grill is almost broken off the stand from rust and was dangerous.
There was no WIFI or phone, there was a connection but had been turn off.

68 of 80 Guest Review

Guest Rating: 10
Stayed on 06/16/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful home!! Enjoyed staying at this remote cabin in the woods with my family. No view of the mountains but still an excellent site if your seeking a spot surrounded by nature. The three balconies had tree top views and were the perfect spot for your morning cup of coffee. My kids really enjoyed the game/theater room. As others have posted, the drive up the mountain to the cabin and the driveway itself is not for someone with a fear of heights. Wi-fi was weak. Outside of that, I would definitely recommend this cabin to others.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

69 of 80 Guest Review

Guest Rating: 7.8
Stayed on 06/06/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The cabin was nice. The location was a bit scary at first. The movie theater chairs were not very comfortable which meant we didn't spend a lot of time watching the big tv. It was clean for the most part, but the bathrooms smelled smokey.
Company Response:
Thank you for taking the time to let us know about your recent stay in Fort Knoxx! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issue you experienced with the smell in the bathrooms. Your comments have been forwarded to our housekeeping supervisor so they can be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

70 of 80 Guest Review

Guest Rating: 9.0
Stayed on 06/02/2016
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
Rented this cabin for a long weekend golf trip with the "boys" (4 men). If you like seclusion, this is the cabin for you. Nothing but woods, woods, and more woods, It turned out to be a great experience. The cabin was immaculate, Each of us had our own bedroom sleeping area although the pullout sofa in the loft definitely needs a new mattress. 3 levels of decks for relaxing and every amenity you need. Just make sure that you have everything you need before it gets dark, don't want to make a trip into town on those roads at night. Would definitely recommend this cabin to others.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

71 of 80 Guest Review

Guest Rating: 6.5
Stayed on 05/21/2016
Ratings:
Booking: 8
Staff: 0
Cleanliness: 10
Check In: 0
Value: 10
Comfort: 10
Check Out: 8
Amenities: 10
Location: 0
Would Recommend Company: 6
Would Recommend Property: 10
Guest Comments:
Supposed to stay at A mountain escape. When we got there the carpet was soaked and smelled. Called the office. They said they would come and clean the carpet. We had waited all day to go in. We ask for another cabin. They said we would have to pay more. I was very upset and asked for a refund. She said they would keep my deposit which was 130.00. No way were they keeping my deposit. She called back and said they were going to take care of us. We went back to the office to get directions. The cabin was wonderful but so far out. Very dissatisfied with location. Customer service was poor.

72 of 80 Guest Review

Guest Rating: 8.1
Stayed on 05/13/2016
Ratings:
Booking: 8
Staff: 9
Cleanliness: 6
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin was great and we had a lot of fun. The only thing that I would recommend is replacing the carpets as they were stained and looked disgusting.

73 of 80 Guest Review

Guest Rating: 9.6
Stayed on 05/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Such a Beautiful cabin!! The view from the upstairs bedroom was unbelievable! Clean cabin well stocked with dishes, cookware etc. Staff was So friendly. I've stayed in many cabin 's in the Smokies and now have truly satisfied as much as Fort Knoxx. The Cons to this cabin. Is the driveway. I had to back my cousins Suburban out all the way to the next road just to get out. There was no Internet in this cabin. .which was fault I didn't notice they didn't list it on the page...and was a little disappointed in having a charcoal gril. Other than that... Fort Knoxx was a beautiful Cabin and I could not ask for better people to work.with. uy
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

74 of 80 Guest Review

Guest Rating: 9.2
Stayed on 04/22/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 10

75 of 80 Guest Review

Guest Rating: 8.2
Stayed on 02/25/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 4
Would Recommend Company: 8
Would Recommend Property: 6
Guest Comments:
My family and I had the best time. Fort Knoxx cabin is great and meets all expectations. I would absolutely rent again. My only thing was although we were fairly secluded, the cabin's location was not one of my favorite places. We rent with cabins usa on a pretty regular basis and continue to receive friendly professional service.
Company Response:
Thank you for taking the time to let us know about your recent stay in Fort Knoxx! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Our reservationists are always more than happy to help you find a cabin that is not so secluded. Thank you again for your review and thank you for choosing Cabins USA!

76 of 80 Guest Review

Guest Rating: 9.5
Stayed on 03/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is our second time renting from Cabins USA. The check in process was extremely smooth and the directions to the cabin were perfect. I had to call the morning after we arrived for a comforter and the gentleman arrived within 20 minutes. We have been coming to the Smoky Mountains for 15 consecutive years and Cabins USA definitely has the best selection of cabins and the staff are awesome. Thanks for allowing us to make memories with our family.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

77 of 80 Guest Review

Guest Rating: 9.2
Stayed on 01/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We loved this cabin but the remotes needed batteries and I left a voice mail but nobody returned my call. If you can handle the blind curves and steep hills then you will love this cabin like we did!
Company Response:
I am so happy to hear that you enjoyed your stay in Fort Knoxx! With over Whether you're looking for a great mountain view or something a little more private, we're sure to have the perfect cabin for you. I apologize that no one returned your call about batteries. You're comment has been forwarded to management so they can use this opportunity to better train our staff. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

78 of 80 Guest Review

Guest Rating: 8.3
Stayed on 12/26/2015
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 6
Would Recommend Company: 8
Would Recommend Property: 7

79 of 80 Guest Review

Guest Rating: 9.2
Stayed on 12/14/2015
Ratings:
Booking: 7
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great time and great place. Wish it had surround sound in the media room but still a nice place to stay.
Company Response:
I am so happy to hear that you enjoyed your stay in Fort Knoxx! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

80 of 80 Guest Review

Guest Rating: 10
Stayed on 10/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Eric was great, we started out with one of your new listing that wasn't Internet ready as stated. Eric was so good with meeting our needs. He immediately sent us another cabin that very beautiful and more than we would have ever expected. He saved our family vacation. Last year we stayed at cabins for you and had a terrible vacation, our cabin had a leak and we booked this cabin during race car season. We had to hunt down somewhere to stay until they could get another cabin ready the next day. We paid double for a one bedroom hotel and the cabin wasn't clean and the washer and dryer didn't work. We were never gonna rent cabins again but this company is great. We love cabins USA. We love Eric good customer service skills. We will only use cabins USA.
Company Response:
Thank you so much for all of your kind words! Our reservationists work hard to make sure that each of our guests find the perfect cabin to enjoy their trip to the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum


























































Cabins USA Help Icon
Copyright 2013-2023, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.