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Indoor Pool Lodge Guest Reviews

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8 Bedroom, 6 Bath, Sleeps 28, Cabin Rental
with 5 level cabin, 5 king beds, 6 queen beds, 2 twin beds, bbq grill, deck, electric fireplace, game room, hot tub, jacuzzi, theater room, private pool, private pool, pool table, non smoking, washer/dryer
Overall Rating: 9.2   /   10

1 of 6Guest Review

Guest Rating: 7.8
Stayed on 11/03/2016
Ratings:
Booking:7
Staff:8
Cleanliness:9
Check In:8
Value:7
Comfort:7
Check Out:8
Amenities:7
Location:10
Would Recommend Company:8
Would Recommend Property:7
Guest Comments:
The cabin was great but some items need to be updated. I wish written instructions were left in the cabin to help with where things were in the cabin and in surrounding area. I had to call several times for general information that could have been provided up front. The cabin did not provide Wi-Fi. I asked when I booked and was told that it did but when I arrived was told it was not provided.

2 of 6Guest Review

Guest Rating: 8.9
Stayed on 10/28/2016
Ratings:
Booking:10
Staff:10
Cleanliness:9
Check In:10
Value:8
Comfort:7
Check Out:10
Amenities:8
Location:8
Would Recommend Company:10
Would Recommend Property:8
Guest Comments:
Plenty of room
Beds were a little hard
Overall we really enjoyed our stay
Company Response:
Thank you for taking the time to let us know about your recent stay in Indoor Pool Lodge! We here at cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

3 of 6Guest Review

Guest Rating: 9.5
Stayed on 09/02/2016
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:9
Comfort:10
Check Out:10
Amenities:10
Location:9
Would Recommend Company:10
Would Recommend Property:9
Guest Comments:
This was our first time staying with Cabins USA. We had a wonderful experience at our cabin. The staff was very helpful and quick to respond to our needs: hot water went out but fixed, garbage pickup and additional towel delivery because the dryer stopped working.
Before we arrived, we were told there was no internet and the hot tub was out of order. In these days and times we should have had access to internet services. Overall our family of 28 people enjoyed our stay in the Indoor Pool Cabin. The road that the cabin is located on needs repaired(two huge potholes). The kitchen has everything you need. The grocery store is just a short drive away.We look forward to coming back to stay in this cabin.

4 of 6Guest Review

Guest Rating: 9.4
Stayed on 08/25/2016
Ratings:
Booking:10
Staff:10
Cleanliness:7
Check In:10
Value:9
Comfort:9
Check Out:10
Amenities:9
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
we had a problem with the pool being cold and cloudy but service crew came and had it corrected. overall was a nice cabin and good location

5 of 6Guest Review

Guest Rating: 8.6
Stayed on 07/14/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:6
Comfort:5
Check Out:10
Amenities:7
Location:10
Would Recommend Company:10
Would Recommend Property:7
Guest Comments:
This was our 4th year staying at cabins USA black bear resort area. We've always been satisfied with the service as well as the cabins. We were surprised by a price increase this year, as it is the same weekend we have always stayed, however rather than risk being unhappy trying another resort, we decided to tighten our belt and pay the extra. We have never stayed at the Indoor Pool Lodge, so paying very close to double what we paid last year, we had high expectations. Alas, our arrival didn't start out well. The temperature of the cabin was overbearing, even after several hours of air conditioning. (The two upstairs bedrooms never cooled throughout the weekend). There was a large hole in the empty hot tub. Wifi didn't exist, which was a disappointment to the kids of course. And the cabin showed signs of aging, holes in bedspreads, worn carpeting, etc.
Management saved the day, however. I talked to several people, so I completely apologize for forgetting the name of the manager on duty. She was understanding, attentive, and did not avoid responsibility. After doing everything she could to make us comfortable, she called later that night exactly like she said she would, and we had a conversation that made us feel satisfied. Bravo for good company ethics. Cabins USA will still be our first choice for our yearly visits to the pigeon forge area.
I can only pretend to understand the dynamics of property management. While I am still suspect of a price increase to a cabin showing signs of wear, cabins USA customer support never failed. Thank you for the wonderful stay.

6 of 6Guest Review

Guest Rating: 9.4
Stayed on 05/20/2016
Ratings:
Booking:8
Staff:9
Cleanliness:10
Check In:10
Value:9
Comfort:9
Check Out:10
Amenities:9
Location:9
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Very comfortable cabin was large enough to accommodate my group and we were close enough to enjoy the activities downtown..
Company Response:
I am so happy to hear that you enjoyed your stay in Indoor Pool Lodge! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

Book This Cabin Today!

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum















































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