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Bear Heaven Guest Reviews

Reserve Bear Heaven Today!

3 Bedroom, 3 Bath, Sleeps 6, Cabin Rental
with 3 level cabin, 1 king bed, 2 queen beds, bbq grill, deck, wood fireplace, game room, hot tub, wifi internet, jetted tub, pool table, non smoking
Overall Rating: 9.3   /   10

1 of 58 Guest Review

Guest Rating: 8.7
Stayed on 07/18/2023
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 7
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
It was a beautiful cabin with a great location and view. The only complaints that we have are the sleeping situation. The website said it sleeps 8 but it only sleeps 6. The stairs were a little difficult to climb.

2 of 58 Guest Review

Guest Rating: 9.8
Stayed on 06/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Centrally located just far enough away from everything by 15 minutes.

3 of 58 Guest Review

Guest Rating: 8.8
Stayed on 06/14/2023
Ratings:
Booking: 10
Staff: 7
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The refrigerator was out the whole time of our stay. Maintenance bought in a small fridge. so the whole we time we were there we did not have ice or anything cold.

4 of 58 Guest Review

Guest Rating: 10
Stayed on 05/25/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a lot of family staying in the area (at different cabins) and by far our cabin was the cleanest and most welcoming. It has a great view and easy access to one of the main stretches in the area. Cabins USA was easy to book with and get info on things in the area. One thing to be warned is that the stairs are spiral and if you are older or have disabilities they could be hard to get up and down. We would definitely stay there again!!

5 of 58 Guest Review

Guest Rating: 10
Stayed on 04/24/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 58 Guest Review

Guest Rating: 8.1
Stayed on 03/03/2023
Ratings:
Booking: 8
Staff: 10
Cleanliness: 6
Check In: 9
Value: 7
Comfort: 7
Check Out: 9
Amenities: 6
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
This is a nice cabin but needs to have a thorough "spring cleaning". There were cob webs and dust on the kitchen cabinets and windows.
The kitchen utensils and pots and pans need to be replaced.
I wouldn't recommend this cabin to anyone who has a hard time climbing stairs. The spiral stairs going to the bottom room are very narrow and hard to climb.
The guest limit on this cabin should be six due to the space available and total beds.
Overall this cabin is nice it just needs some extra cleaning.
Great location.
The new deck on lower level is very nice and a great place to relax.
The scrap building materials need to be removed.

7 of 58 Guest Review

Guest Rating: 9.8
Stayed on 01/20/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

8 of 58 Guest Review

Guest Rating: 9.8
Stayed on 12/18/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great place. My family loved it.

9 of 58 Guest Review

Guest Rating: 10
Stayed on 12/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My wife and I stayed at Bear Heaven in the first week of December. The cabin was clean and nicely decorated for Christmas which was great. The location could not have been better. Very easy access and close to Pigeon Forge. The king size bed on the main floor was very comfortable. We did not have any issues with anything in the cabin. We stayed on the main floor with the exception of using the jacuzzi in the loft. Overall a great experience.

10 of 58 Guest Review

Guest Rating: 10
Stayed on 09/17/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 58 Guest Review

Guest Rating: 9.5
Stayed on 09/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Quiet, peaceful location tucked away amongst all that the Pigeon Forge area has to offer. Check in was effortless with no need for an office visit due to access code being provided upon booking. Cabin was very clean with the exception of a few dusty areas that could've easily been missed. Check out was as easy as check in, only had to tap a link inside an email received the morning of departure. If I were in the area again I'd definitely check availability here before looking elsewhere.

12 of 58 Guest Review

Guest Rating: 9.8
Stayed on 07/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The place was beautiful and such in a great location. About 20 minutes from downtown gatlinburg. The only complaint I had was the cabin needs some new electrical receptacles. When you plugged something into some of them they were really loose. But other than that I'll definitely be booking with the company again.

13 of 58 Guest Review

Guest Rating: 8.5
Stayed on 07/21/2022
Ratings:
Booking: 9
Staff: 8
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8

14 of 58 Guest Review

Guest Rating: 9.5
Stayed on 07/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

15 of 58 Guest Review

Guest Rating: 9.5
Stayed on 05/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had a delightful stay. The cabin was clean and very cozy with lots of privacy. Will be back in October.

16 of 58 Guest Review

Guest Rating: 10
Stayed on 05/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

17 of 58 Guest Review

Guest Rating: 8.4
Stayed on 05/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The house was in a great location right outside of Pigeon Forge. Checking in/out was very easy. The cabin did not give a "homey" feeling. Nothing felt very clean. Staircase felt very unsafe and a bolt fell out at one point. I didn't allow my kids to go upstairs so that meant no pool table or sleeping upstairs. It wasn't the worse I've experienced but won't be selecting that cabin to stay in again.

18 of 58 Guest Review

Guest Rating: 10
Stayed on 02/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay at Bear Heaven was amazing, beds were so comfortable. Everything was clean and beautiful cabin. Can't wait to go back

19 of 58 Guest Review

Guest Rating: 9.9
Stayed on 02/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family & I had an AMAZING time staying at bear heaven. Beautiful cabin. Nice & clean. Staff was very helpful. Will stay there again.

20 of 58 Guest Review

Guest Rating: 9.5
Stayed on 10/16/2021
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a wonderful stay and was able to unwind and relax which was the goal. Had to reset the hot tub while we were there but thanks to google that wasn't much of a problem! The cabin had everything we needed and is close enough to town to get groceries and anything else for the weekend! We will definitely be back to this location.

21 of 58 Guest Review

Guest Rating: 10
Stayed on 09/02/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

22 of 58 Guest Review

Guest Rating: 7.4
Stayed on 08/25/2021
Ratings:
Booking: 9
Staff: 9
Cleanliness: 5
Check In: 9
Value: 5
Comfort: 6
Check Out: 9
Amenities: 5
Location: 9
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
The microwave would not stay on beds where out dated the water pressure was bad dust everywhere and mold on ceiling in living room

23 of 58 Guest Review

Guest Rating: 9.6
Stayed on 08/21/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

24 of 58 Guest Review

Guest Rating: 9.1
Stayed on 08/13/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Very cozy cabin! Good space for 4 people. The view from the balcony is a little disrupted by cars constantly going past but still beautiful. Other cabins are very close by. The stairs to go to the loft had a large screw fall off during our stay and became very wobbly. The hot tub was broken and could not turn on at all. We called, but neither of these were fixed. Overall, a comfortable space, but a large reason we chose this one was the hot tub which was disappointing.

25 of 58 Guest Review

Guest Rating: 9.1
Stayed on 05/17/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Great cabin in a very convenient location. Only problem we had was the dryer didn't want to dry and scorched some of our clothes.

26 of 58 Guest Review

Guest Rating: 9.9
Stayed on 05/03/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was the perfect location, close to the parkway but still in the woods. Good size for a couple or couple with smaller kids. There's a spiral staircase that made it somewhat difficult going into the loft. Cabins USA staff was good with reservations, check in and check out. They even called on our 2nd day to make sure everything was ok. We've used Cabins USA several times before and will again.

27 of 58 Guest Review

Guest Rating: 9.6
Stayed on 04/24/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

28 of 58 Guest Review

Guest Rating: 9.7
Stayed on 04/21/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

29 of 58 Guest Review

Guest Rating: 9.1
Stayed on 03/08/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin in a convient location near Pigeon Forge.

30 of 58 Guest Review

Guest Rating: 10
Stayed on 02/22/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

31 of 58 Guest Review

Guest Rating: 10
Stayed on 02/10/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 58 Guest Review

Guest Rating: 9.4
Stayed on 12/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

33 of 58 Guest Review

Guest Rating: 8.5
Stayed on 11/18/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Bear Heaven was in a great location to almost everywhere. The cabins was setup nice, however everything was so dusty and we had to deal with a lot of ladybugs inside the cabin. There was no broom and dust pan to sweep the die ladybugs up. The dryer didn't turn off when it were finish drying our clothes.

34 of 58 Guest Review

Guest Rating: 10
Stayed on 10/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice and very clean this is our 2nd using cabin USA . And well very soon again , I hope

35 of 58 Guest Review

Guest Rating: 10
Stayed on 09/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The stay was wonderful. I will definitely stay again. Loved the cabin ??

36 of 58 Guest Review

Guest Rating: 8.5
Stayed on 09/18/2020
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 10
Check Out: 8
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was exactly as expected. I wish the door code wasn't such a long number because we had to look it up ever time to get in. And unlocking and locking for the first time was a little tricky. Once inside, everything was nice and clean. My family of 4 had a great time there. As with many side roads in TN, the driveway leading up to the cabin had a sharp curve and was a little steeper than what we are used to in Indiana, but hat was part of the excitement!

37 of 58 Guest Review

Guest Rating: 10
Stayed on 09/14/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
What an amazing stay... we I'll most definitely do it again. The kids loved the hot tub. We will most definitely do it again. Thanks

38 of 58 Guest Review

Guest Rating: 8.1
Stayed on 06/23/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 7
Check Out: 9
Amenities: 7
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Cabin was nice plenty of room for all of us. A few things that we were not happy about. First when we got there, there was a house being built 2 doors away and that was annoying to listen to, second while the washer and dryer were nice to have the dryer kept eating and burning our cloths and wouldn't turn off on it's own. Discovered that after starting the dryer before I went to bed and waking and the dryer was still running and melting our clothes, third the hot tub shorted out once and water level was super low causing us to not use the jets fourth was we were there for 2 weeks and there was no garbage pick up and I didn't see instructions any where that we were suppose to call to have it picked up. The cabin itself was clean and basically had everything we needed but the above things listed were of concern

39 of 58 Guest Review

Guest Rating: 9.7
Stayed on 06/08/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Great cabin! Only downside it was very dusty and could use a good deep cleaning. The hot tub was cleaned and refilled before we arrived but didn't ever get heated back up to over 95 in 5 days. The location was great and everything was in working order. We actually saw a bear off the cabin deck early one morning. The beds were comfortable and we enjoyed sleeping in one morning. They are building a new cabin 2 doors down but the noise was very minimal. All in all we would stay in Bear Heaven again when we return for just a small cabin.

40 of 58 Guest Review

Guest Rating: 7.9
Stayed on 06/03/2020
Ratings:
Booking: 5
Staff: 8
Cleanliness: 8
Check In: 5
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Everything worked as should except ceiling fan in main bed room. worked fine but highest setting barely turned fan. Spiral stair case felt like you was gonna fall it shook so much didn't feel safe. rest of cabin was absolutely beautiful and amazing.

41 of 58 Guest Review

Guest Rating: 8.3
Stayed on 05/01/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 6
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

42 of 58 Guest Review

Guest Rating: 8.2
Stayed on 03/09/2020
Ratings:
Booking: 9
Staff: 3
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 5
Would Recommend Property: 10
Guest Comments:
We were originally in Bear hugs. It is a nice property, we got there around 8 o’clock went to take a shower around 10. It took 20 min to get ahold of someone. They decided to move us to bear heaven. And send the maintenance man out. He came and said he thought it was the breaker because it had flipped. He also said he didn’t know how long it had been flipped so he didn’t know how long the water would take to heat up. Well we had gotten our stuff out and left that cabin as the same time he did. The rep. Called and told us to go back to bear hugs. I ended up having to call the emergency maintenance line and the maintenance man had to come back out at 12am he tried to fix it and said that the heating element had gone out and he couldn’t get it out to replace it. He also said he wasn’t sure why they didn’t just move us the first time. So he moved us and If it wasn’t for him I would have asked for my money back and found a different company. I called the next to day to express how it was unprofessional for them to treat us that way. I got a call back from one of the supervisors I truthfully was a little disappointed because she didn’t seem as tho it was a real issue and when I explained that we didn’t get to enjoy our first night we got sorry. To me If I had a customer have that bad of an experience their first night I’d have offered a way to make it up. Considering my customer would have been paying over $500-$600 for a 4 night stay and was only able to enjoy 3 of their nights. Now the cabin bear heaven was amazing! I loved it! After the horrible first night the rest of the stay went off without a hitch. To end it the best thing I can say is that they need to work on some of their customer service. Also listening to their maintenance man more.

43 of 58 Guest Review

Guest Rating: 10
Stayed on 01/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin! Will definitely return.

44 of 58 Guest Review

Guest Rating: 7.1
Stayed on 12/26/2019
Ratings:
Booking: 8
Staff: 8
Cleanliness: 4
Check In: 6
Value: 6
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
When we arrived we checked out the cabin and found that the Jacuzzi tub upstairs was dirty, the kitchen floor had crumbs on it and also the cupboards were Dusty. The carpet in the master bedroom and rugs need cleaning they were worn and dirty but in general the whole cabin was nice but does need a deep cleaning. I called USA cabins and told them and they had somebody come out right away to address our problems and cleaned it up and that was much appreciated They did a very good job. Overall the cabin was nice comfortable conveniently located in a nice area and we would definitely come back again.

45 of 58 Guest Review

Guest Rating: 8.2
Stayed on 11/27/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 6
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
The cabin was nice but very cluttered with too much stuff. We had to fix the spiral stairs. We had tools so we just tightened them up instead of calling maintenance. The bolts kept falling out. The hot tub needs drained and cleaned.

Overall the experience was great but some decluttering, updates, and deep cleaning might need to happen to keep folks coming back.

46 of 58 Guest Review

Guest Rating: 9.6
Stayed on 11/15/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had the best wknd getaway for my hubby’s bday! We are def going to come back!

47 of 58 Guest Review

Guest Rating: 9.8
Stayed on 08/30/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

48 of 58 Guest Review

Guest Rating: 8.9
Stayed on 07/21/2019
Ratings:
Booking: 10
Staff: 7
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Home away from home for sure. The house needs a thorough cleaning and maybe update the decorations. We will definitely stay again on our next trip there. thanks for great memories.

49 of 58 Guest Review

Guest Rating: 8.4
Stayed on 07/12/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Over all it was a great cabin, but it was very dusty. And didn’t have a lighter. Also the bear as you walk in is creepy.

50 of 58 Guest Review

Guest Rating: 9.0
Stayed on 07/08/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was quiet and comfortable. Loved feel of the bear theme.

51 of 58 Guest Review

Guest Rating: 10
Stayed on 06/25/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

52 of 58 Guest Review

Guest Rating: 8.8
Stayed on 06/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Beautiful cabin with a great view. The only negative experience we had was the 3 cockroaches we had to kill. I know we were in the mountains and it’s just a bug, but it definitely ruined my comfort level for the rest of the stay.

53 of 58 Guest Review

Guest Rating: 9.2
Stayed on 06/08/2019
Ratings:
Booking: 7
Staff: 10
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was very clean on the surface! I do think the cabin needs to be deep cleaned as there were cob webs everywhere and it was really dusty. Overall we loved our stay! The pull out couch was broken and after we took it out, we were unable to put it back in.

54 of 58 Guest Review

Guest Rating: 10
Stayed on 05/21/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Bear Heaven so very clean, comfortable it had everything we needed, great view, there are several other cabins around the cabin but if we had not seen them we would not have known there were any other cabins around us. Close to the strip.
The staff made it easy to check in and to check out.
We will be back!

55 of 58 Guest Review

Guest Rating: 10
Stayed on 04/26/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My boyfriend and I wanted to get away for a long weekend in the mountains. The place was exactly as it looked in the pictures! It had everything we needed, felt like home and not like staying in a hotel with a cold feeling. We will definitely be staying here again for our future trips down in Tennessee!! Thank you so much!!

56 of 58 Guest Review

Guest Rating: 9.6
Stayed on 02/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We enjoyed our week stay last week the place was nice and clean and you are not but about 3 miles from the main strip so very close to everything. Cannot wait to come back again.

57 of 58 Guest Review

Guest Rating: 9.7
Stayed on 02/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

58 of 58 Guest Review

Guest Rating: 9.7
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We like our cabins to be a little more isolated, but that was the only complaint. We loved this cabin and would definitely book it again. Even though other cabins were very close, we did feel we had privacy. Wish we could have stayed longer!

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum


























































Cabins USA Help Icon
Copyright 2013-2023, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

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Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.