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A Mountain Palace Guest Reviews

Featured Property Photo
5 Bedroom, 5 Bath, Sleeps 16, Cabin Rental
with 3 level cabin, 4 king beds, 4 queen beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, theater room, resort pool, pool table, resort view, non smoking, washer/dryer, christmas decorated
Overall Rating: 9.2 / 10

1 of 41 Guest Review

Guest Rating: 9.5
Amanda C.Monroe, NC
Stayed on 07/06/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had an amazing stay. I have always used Cabins USA to book with. The Cabin "A Mountain Palace" is in a great location. The cabin itself was nice. However I think a couple things should be fixed or addressed. One of the beds on the 3rd floor was broken and the mattress was at an angle, a broken dresser and the door was messed up. Maintenance was made known of the door upon arrival and they said they would address it when we checked out unless it became worse during our stay. A bedroom on the second floor had a wore out mattress that in my opinion needs replacing. I feel also, that all cabins need to be checked periodically for cooking pots, pans and etc. to make sure each cabin has plenty of cooking supplies. It makes it hard cooking for a family of 10 with 3 smaller pots and 2 pans that are warped. Families need to know that they will be able to go on vacation and have what is needed to cook a meal for their loved ones. Especially when it says you will have everything you need in the kitchen. Over all we enjoyed our stay at "A Mountain Palace". Hopefully these issues will be addressed and fixed or corrected. Our family is looking forward to booking with Cabins USA for our 2025 Vacation.

2 of 41 Guest Review

Guest Rating: 9.4
James M.Blanchester, OH
Stayed on 06/07/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We booked this cabin to take our four adult children on a vacation. It was beautiful and located in a fantastic spot. The first day the entry level air conditioning wasn't working but they sent someone out to look at it with in minutes and had the problem fixed by the next morning. The cabin was very dusty and had tons of spider webs but everything else was great

3 of 41 Guest Review

Guest Rating: 10
Brionna B.Brighton, TN
Stayed on 05/26/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great location close to everything, we loved the swan towels it was a great touch. Cabin was great fit all our needs. Will definitely use CABINS USA again. Thank you again Bri

4 of 41 Guest Review

Guest Rating: 8.2
Brandi G.York, SC
Stayed on 03/21/2024
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

5 of 41 Guest Review

Guest Rating: 9.7
Carolyn L.Huntsville, TX
Stayed on 12/23/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Mini blinds were very dusty and our place didn't have a Keric pot after the picture showed it did

6 of 41 Guest Review

Guest Rating: 7.9
Gaye J.Rustburg, VA
Stayed on 12/14/2023
Ratings:
Booking: 8
Staff: 7
Cleanliness: 7
Check In: 6
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 6
Would Recommend Property: 9
Guest Comments:
We had a great stay. There is only 3 negative things I could say, there are no pot holders to remove items from the stove and my husband and myself came down a day earlier when there is no one staying at the cabin you would think the owners would rent it cheaper for the one night, you would think some money is better than none. ( We ending up staying at Margaritaville the one night) Also again if no one has been at the cabin the day before and you know it's been cleaned etc, why couldn't you let people in before 4:00 pm? What is it hurting? Other companies do. May want to have the gutters on the back cleaned and the back porch area cleaned up but as far as the inside of the cabin it is perfect for a large group!

7 of 41 Guest Review

Guest Rating: 10
Annie L.Hickory, NC
Stayed on 11/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

8 of 41 Guest Review

Guest Rating: 9.5
Joyce G.Slidell, LA
Stayed on 10/14/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

9 of 41 Guest Review

Guest Rating: 10
Amy T.Hibbs, PA
Stayed on 06/19/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

10 of 41 Guest Review

Guest Rating: 9.9
Sophia S.Fort Mill, SC
Stayed on 02/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice cabin with ample parking. Our family had a great time. Very close to all of the great spots in Pigeon Forge

11 of 41 Guest Review

Guest Rating: 9.5
Rahel A.Jesup, GA
Stayed on 01/12/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10

12 of 41 Guest Review

Guest Rating: 8.7
Shelly C.Lindale, GA
Stayed on 12/22/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 5
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
It's a great cabin! The heating system would not keep living room and kitchen area clean, but we was having an Arctic Winter system that came through. Cabin USA did bring space heater to help.

13 of 41 Guest Review

Guest Rating: 10
Alisa P.Ellenboro, NC
Stayed on 10/13/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

14 of 41 Guest Review

Guest Rating: 8.7
Delaine A.Norfolk, VA
Stayed on 09/02/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 7
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Overall we had a really nice stay. The staff was friendly and responsive especially when we had an electrical issue and needed access to the pool. My only complaint is that the cabin could have been cleaner. It was very dusty and their were spider webs everywhere inside the cabin. The dust made on the fans and some of the surfaces could have been easily wiped down. More attention to detail would go along way to make the cabin much cleaner.

15 of 41 Guest Review

Guest Rating: 8.2
Ed M.Knoxville, TN
Stayed on 08/19/2022
Ratings:
Booking: 9
Staff: 8
Cleanliness: 6
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The building is nice and spacious with plenty of parking.
Close to the mountains and shopping facilities. Upon arrival we found both the 2nd floor deck and 3rd floor deck outer doors were unlocked. Between most windows and blinds were big cobwebs and several dead insects. The queen bunk beds were unmade, there was a clean bottom sheet but no pillow cases or top sheet. There was a learning curve for the TV and associated remotes and no instructions to be found.

16 of 41 Guest Review

Guest Rating: 6.8
Emily S.Eagle Springs, NC
Stayed on 08/04/2022
Ratings:
Booking: 9
Staff: 6
Cleanliness: 4
Check In: 3
Value: 5
Comfort: 6
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
Would been a great experience if the cabin was clean and all the beds put together when arrived. Also had no working wifi the whole stay so there for could not watch any of the tvs.

17 of 41 Guest Review

Guest Rating: 7.7
Linda S.Webster Springs, WV
Stayed on 07/22/2022
Ratings:
Booking: 10
Staff: 8
Cleanliness: 4
Check In: 5
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Cabin was not ready at check in time. Air conditioner froze up. Electric quit working in downstairs bedroom and bathroom.Water poured in bedroom window. Dirty under beds and furniture. Porches and porch furniture was dirty. The location was great. Otherwise a nice cabin.

18 of 41 Guest Review

Guest Rating: 9.4
Heather H.New Madison, OH
Stayed on 07/08/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The house was amazing! Very comfy and clean and so close to everything!! Pool left a little to be desired. It was dirty with broken chairs. Hot tub was not clean either. Had a very musty smell ti the water. This house however was a favorite for us!

19 of 41 Guest Review

Guest Rating: 9.9
Vickie K.Booneville, MS
Stayed on 07/01/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Location was perfect. The cabin was just as described. Plenty of room for ten people or more. Would book this property again. Very enjoyable place. Could use more bath cloths and the toilet downstairs was very shaky.

20 of 41 Guest Review

Guest Rating: 9.5
Jessica L.Shelbyville, IN
Stayed on 05/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10

21 of 41 Guest Review

Guest Rating: 9.2
Betty H.Warrenville, SC
Stayed on 01/27/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

22 of 41 Guest Review

Guest Rating: 10
Jay A.Riner, VA
Stayed on 09/21/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

23 of 41 Guest Review

Guest Rating: 9.7
Raymond H.Birmingham, AL
Stayed on 06/28/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Check in was smooth. The front desk clerk was pleasant and efficient. She acknowledged and thanked me for my service in the Marine Corps. I was also offered a military discount, which I accepted.

The cabin is spacious and perfect for a large group. We were located only feet away from the pool. Both the pool and hot tub were clean and maintenance cleaned the pool during our stay.

The mattresses were very comfortable and we had plenty of clean linens. We enjoyed everything about our stay.

We definitely recommend Cabins USA and a Mountain Palace.

24 of 41 Guest Review

Guest Rating: 8.4
Clark R.Kendallville, IN
Stayed on 06/13/2021
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8

25 of 41 Guest Review

Guest Rating: 10
Jason R.Collinwood, TN
Stayed on 06/10/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The online check in and check out process worked perfectly. It was so much easier than stopping by a main office for instructions.

26 of 41 Guest Review

Guest Rating: 10
Tasha L.Camden, MS
Stayed on 06/03/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was what I expected and more. This was a beautiful cabin. It felt very homey like peaceful and quiet and the neighbors was friendly to. Yes I would stay here again. I loved it ????

27 of 41 Guest Review

Guest Rating: 8.9
Turkisha S.Asheville, NC
Stayed on 04/05/2021
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
This cabin was beautiful and comfortable. It was so close to all the attractions but far away enough to just enjoy some peace and quiet. There was enough space for the kids to be as loud as they wanted without disturbing the neighbors or the parents.

28 of 41 Guest Review

Guest Rating: 9.3
Summersville P.Mount Vernon, IL
Stayed on 03/24/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Top burner on oven doesn't work.

29 of 41 Guest Review

Guest Rating: 10
Lena C.Lauderdale, MS
Stayed on 03/19/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

30 of 41 Guest Review

Guest Rating: 10
Nic M.Caldwell, TX
Stayed on 03/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

31 of 41 Guest Review

Guest Rating: 9.8
Lavar B.Aiken, SC
Stayed on 02/11/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 41 Guest Review

Guest Rating: 9.7
Kathey L.Sacramento, CA
Stayed on 12/18/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had last minute plans to get a Cabin and all other cabins were booked. We were so lucky to find this cabin. Our family of 10 had thee best time playing pool, watching movies in the theater and hitting the hot tub. Only thing missing was a blow dryer and a hook on the back of the bathroom doors to hang your towel

33 of 41 Guest Review

Guest Rating: 8.8
Raquelle H.Harvey, LA
Stayed on 11/30/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 10
Amenities: 3
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This cabin was really nice with plenty of room to accommodate our party. I also liked how conveniently close we were to all the attractions. My only complaint was the microwave kept going out and my husband had to go out to the breaker box. Maintenance eventually came with a replacement. We would definitely book this cabin again.

34 of 41 Guest Review

Guest Rating: 9.8
Amber W.Hendersonville, TN
Stayed on 12/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The owner was very nice and attentive

35 of 41 Guest Review

Guest Rating: 8.7
Antwine M.Chicago, IL
Stayed on 10/14/2020
Ratings:
Booking: 9
Staff: 8
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The trash was never picked up prior to us checking out. The other two cabins across from us had cages for the trash. Our trash sat outside for two days while raccoons ravaged through it. This was unacceptable!
Company Response:
Thank you for your review, this cabin now has a bear proof trash container, this cabin had sold and new owners had this on order.

36 of 41 Guest Review

Guest Rating: 7.8
Bronica S.Antioch, TN
Stayed on 10/08/2020
Ratings:
Booking: 9
Staff: 4
Cleanliness: 6
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 6
Location: 9
Would Recommend Company: 7
Would Recommend Property: 9
Guest Comments:
The Cabin was AMAZING. The only problems we had were with the microwave and a few cleaning issues. We discovered that the outlet was not working for it. I called the guest services line and put in a request to get it fixed Friday. Was told it would get fixed. No one came and we were forced to eventually BUY a cord to plug the microwave up to. Smh.. The issue we had with cleaning was that we found an eyelash on the bed of one of the second floor bedrooms when checking in and getting settled. Also, the bath tubs were not completely clean. Other than that everything was just as described.

37 of 41 Guest Review

Guest Rating: 10
Aries R.Lagrange, GA
Stayed on 09/25/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I really enjoyed my stay there and I most definitely will be back. I will highly recommend my family and friends for this. Thanks again for making my stay comfortable and relaxing.

38 of 41 Guest Review

Guest Rating: 9.3
Lisa T.Metropolis, IL
Stayed on 09/18/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Nice cabin. Comfortable beds. You can hear the neighbors behind you. Need to have a sign by drive with house number and name of cabin for those they arrive in the dark.

39 of 41 Guest Review

Guest Rating: 9.5
Shayla B.Ulmer, SC
Stayed on 09/03/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

40 of 41 Guest Review

Guest Rating: 6.6
April V.Charlotte, NC
Stayed on 08/28/2020
Ratings:
Booking: 7
Staff: 8
Cleanliness: 1
Check In: 10
Value: 8
Comfort: 8
Check Out: 6
Amenities: 2
Location: 5
Would Recommend Company: 10
Would Recommend Property: 8

41 of 41 Guest Review

Guest Rating: 10
Sherika T.Washington, DC
Stayed on 08/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a blast! It was a vacation to remember and the cabin was beautiful.

Book My Cabin Today!

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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