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Eagle's Crest Guest Reviews

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2 Bedroom, 2 Bath, Sleeps 4, Cabin Rental
with 3 level cabin, 1 king bed, 2 queen beds, 1 full bed, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jetted tub, theater room, pool table, premium view, mountain view, private, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 108 Guest Review

Guest Rating: 9.7
Jessica D.Alpharetta, GA
Stayed on 12/31/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We stayed for New Years. Cabin was very cozy and clean. Views are fantastic. There are two ways to get up the driveway of cabin. GPS takes you to a dirt road with lots of bumps. Exiting the cabin GPS takes you down a paved road.
Suggestions: a few new cooking pans and pots would be nice as current ones are worn down.
Location is easy access to both Pigeon Forge and Gatlinburg.

2 of 108 Guest Review

Guest Rating: 10
Larry B.Snellville, GA
Stayed on 11/24/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I had an excellent time, the property was clean, the staff was polite and helpful when I called. Overall I was very satisfied with everything.
Thank you for such an amazing stay.!

3 of 108 Guest Review

Guest Rating: 9.6
Gary L.Eva, AL
Stayed on 10/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
cabin was clean and had a great view which is what i want when staying in the mtns.......only draw back to this cabin is you got several stairs to go up getting into the cabin.....little rough on us old people but i would rent this cabin again.....only problem with had we could not get the fireplace to come on.....don't know if there was something that we were doing or what but needs to be looked at to make sure it works it being winter time and might lose power you will need this heat source.......love the mtns and enjoyed seeing several bears......

4 of 108 Guest Review

Guest Rating: 10
Nancy E.Lafayette, LA
Stayed on 10/06/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin. All the televisions.
And we got to see a mama bear and cubs.

5 of 108 Guest Review

Guest Rating: 9.4
Ricky K.Martinsburg, WV
Stayed on 09/28/2023
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin location was nice, the only thing that was missing potholders, cleaner baking sheets and better remote control for the main floor tv.

6 of 108 Guest Review

Guest Rating: 7.5
Brandyn C.Laurinburg, NC
Stayed on 09/23/2023
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 7
Check Out: 8
Amenities: 8
Location: 5
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Cabin is not as secluded as you think. You could hear your neighbors when they were talking outside.

Other than that, the cabin was very nice with a nice view of the mountains.

7 of 108 Guest Review

Guest Rating: 10
Mike H.Chicago, IL
Stayed on 08/08/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There is a leak in the sink in the upstairs bathroom. A pot had been placed under the sink to hold the water leaking from the drain under the sink. It had been collecting water for a long time and had an awful smell due to putrid water. The plumbing should be fixed so there isn't a leak in the pipes under the sink.

8 of 108 Guest Review

Guest Rating: 8.0
Karen D.Newtown Square, PA
Stayed on 08/02/2023
Ratings:
Booking: 9
Staff: 7
Cleanliness: 7
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We liked the cabin overall - had nice views, was pretty private. Had a nice theatre area in the basement with games. Beds were comfortable and the main living area/kitchen was nice and well kept. Having option to exit from the basement as well as front stairs was nice.

Overall cleanliness was somewhat lacking. Dust in many places that were reachable, the upstairs bathroom shower was not the newest, was small and could have been maintained better. There was a bucket under the upstairs sink that overflowed since every time we used the water much of it went in there. We alerted the staff to this on our check out call. Someone must of known of this ahead of time b/c the bucket was already there, but it wound up overflowing into the floor. Pool table top was dirty, Floor behind upstairs bathroom was not cleaned.

9 of 108 Guest Review

Guest Rating: 8.6
Gary K.Menasha, WI
Stayed on 05/30/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

10 of 108 Guest Review

Guest Rating: 10
Tatiana B.Miami, FL
Stayed on 12/22/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 108 Guest Review

Guest Rating: 9.0
Robert S.Taylors, SC
Stayed on 12/16/2022
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 8
Amenities: 9
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a wonderful cabin. Couldn't get one of the video games in the theatre room to come on but no big deal. With that being the only issue this was a great weekend. The road leading up to it is a bit sketchy if you take the first turn onto Red Bone Way if you don't have 4 wheel drive so make sure to take the second turn.

12 of 108 Guest Review

Guest Rating: 10
Linda T.Jackson, MS
Stayed on 08/27/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Im a women of many words.. but this cabin had me speechless it is absolutely amazing

13 of 108 Guest Review

Guest Rating: 9.7
Chastity R.Denham Springs, LA
Stayed on 07/31/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had an amazing time and the cabin was absolutely beautiful. The upgraded kitchen and bathrooms was a nice surprise because the pictures shown were older. The bathroom on the main floor faucets where poorly put together. The knobs are on backwards and the faucet isn't secure. This did not affect our trip though we loved the cabin and would stay again. The pans under the stove were dirty. Great view very comfortable and relaxing. We enjoyed the hot tub too! The drive wasn't as bad as I thought would be reading the reviews up to the cabin.

14 of 108 Guest Review

Guest Rating: 9.3
Tiffany H.Cottondale, FL
Stayed on 07/18/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Truly enjoyed this cabin probably our favorite in the last 13 years we've been going to the mountains. They didn't skimp on any towels, soap etc (typically an issue). The furniture and bedding was very comfy and updated. We did have an issue with the AC upstairs, someone surely has called about it again because it kept freezing up and making a loud clicking noise. That was nerve wracking however someone came right out to look at it, although it did not fix the issue because it happened the next night. Also, the entertainment room downstairs was super nice however a little confusing with a light switch that turned on the arcade and a remote that didn't work for the first two nights until I had to request for someone to come look at it. Again, super great property, would book again. However, my only suggestion for this property is a "how to" book on the remotes these were out the ordinary (even for us millennials) and the light switch for arcade game. This would allow your guests to enjoy the cabin with minimal frustration.

15 of 108 Guest Review

Guest Rating: 9.2
Jerry K.Cambridge, OH
Stayed on 07/10/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8

16 of 108 Guest Review

Guest Rating: 10
Lori V.Jackson, MI
Stayed on 07/05/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Wonderful views, peaceful setting, off the beaten path I will say. And yes you need a vehicle able to climb big hills(mountains) highly recommend this place

17 of 108 Guest Review

Guest Rating: 9.9
Shannon W.Jackson, MI
Stayed on 06/13/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a really great cabin. The views were great and the cabin was comfy. Definitely take the second right on the named road. Road is steep but the upper route is much easier. We would go back in a heartbeat!!

18 of 108 Guest Review

Guest Rating: 10
Jennifer M.Blountville, TN
Stayed on 06/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

19 of 108 Guest Review

Guest Rating: 9.6
Jennifer C.Brandon, MS
Stayed on 05/28/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The view was beautiful. The only "complaint" about the property we had was there were not a lot of pots to cook with so if you plan on cooking maybe take an extra pot and pan with you. Other than that we really enjoyed the property and the location. I would suggest to the owner maybe put something on the game machine downstairs to go to the light switch. It took us forever to figure out how to turn it on.

20 of 108 Guest Review

Guest Rating: 9.7
Eric J.Greenville, SC
Stayed on 03/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

21 of 108 Guest Review

Guest Rating: 9.9
Robyn V.Fleming Island, FL
Stayed on 07/10/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful and the view amazing. The 3rd floor bathroom was very small. It was disappointing that the jetted tub quit working before we could get good use out of it but all in all it was a great stay and we would definitely do it again.

22 of 108 Guest Review

Guest Rating: 7.9
Greg G.Charlestown, IN
Stayed on 05/31/2021
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 7
Comfort: 7
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
Great location, great views, overall would recommend especially if you want to be close to Dollywood. Easy drive to Gatlinburg also. We have stayed at several cabins in the area over the years, this one has a great view. The cabin was very comfortable (master bed could use an upgrade) and has a basement media/ entertainment center (big screen) and smaller pool table upstairs. Hot-tub worked good, but was small. The downside was several, apparently they had just repaired some of the cabin, there was no power in master bath the entire stay, maintenance unable to repair (but responsive). Workers had left debris from the work out font, but came a couple days later to clean up. Finally, the printed directions were not helpful, had to call staff a couple of times to finally get to. Recommend going during daylight, need clearer directions, no GPS. Despite these problems, would highly recommend cabin and USA staff.

23 of 108 Guest Review

Guest Rating: 10
Karen T.Elkton, VA
Stayed on 12/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely LOVED our cabin!! It was beautiful! The cleaning people did a great job because it was immaculate! Whoever stocked the cabin literally thought of everything!! I even found utensils to roast marshmallows if we wanted to! It was amazing! The drive to the cabin is not for the faint of heart... the last little bit of single road and no guardrail scared me but we are definitely still going to book again next year! We loved it! You all helped make my husband's birthday getaway (and his first time in the Smokies) memorable! Thank you!!

24 of 108 Guest Review

Guest Rating: 10
Briseida R.St Clair Shores, MI
Stayed on 11/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Was introduced by a friend and I'm so happy she did our stay was amazing loved the cabin the view the price everything about our vacation was perfect will be booking again same time next year

25 of 108 Guest Review

Guest Rating: 9.0
Michael L.Waynesburg, PA
Stayed on 10/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

26 of 108 Guest Review

Guest Rating: 7.7
Karthik A.Mason, OH
Stayed on 10/17/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 5
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Property is uncomfortable and congested for 6 people. The hot tub is a smaller size and doesn't accommodate 6 people conveniently. The living room mentioned a sleeper sofa - BUT our sofa wasn't sleeper, it couldn't be extended. So, 6 of us had to accommodate in king & queen beds which was very uncomfortable. Would be great if both rooms had King size beds if a sleeper sofa isn't available.


27 of 108 Guest Review

Guest Rating: 10
Brandon L.Lowell, OH
Stayed on 09/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful views and wonderful cabin

28 of 108 Guest Review

Guest Rating: 8.7
Cornelius S.Florence, SC
Stayed on 08/28/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

29 of 108 Guest Review

Guest Rating: 9.8
April L.Memphis, TN
Stayed on 07/31/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is exactly like the pictures! I loved every moment of my stay here. They even left logs for the fire pit. Didn't use the outside hot tube. The dishwasher door handle was broken. Put in an work order but they did get it fix so I left the dishes in the sink. The only thing I didn't like was the ride to the cabin. The roads are extremely narrow. Only one car can go in one direction at a time. Loved the space in the drive way. We were able to turn around in it! The surround sound didn't work in the downstairs bottom level. Overall would stay in the cabin again!

30 of 108 Guest Review

Guest Rating: 8.1
Kasandra V.Connersville, IN
Stayed on 07/20/2020
Ratings:
Booking: 10
Staff: 5
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The property itself is beautiful and we ended up enjoying ourselves. It was the little things that kept adding up. The pictures on the site need updated from the upstairs viewpoint because the trees have grown but that was fine. The downstairs game room had a glow stick and a pretzel under one of the end tables. The dishwasher handle was broken so we couldn’t use the dishwasher. The fridge kept leaking water. I tried contacting maintenance but they never returned my call. The WiFi was out the entire time and we had little service so getting internet was impossible. We both work from our phones so WiFi was something we needed. When you’re paying so much for these fees and all of these things go wrong it starts to ruin your image of the place or company as a whole.

31 of 108 Guest Review

Guest Rating: 9.4
Alison H.Glendale, NY
Stayed on 07/12/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was absolutely beautiful; my kids’ excitement when we got in was worth everything penny. The only issue is the location; found the directions very confusing and the side of the road is unguarded and STEEP. Very scary and almost impossible to find at first. Once we settled in though, it was clean and comfortable. Oh, and we did see a bear on the way down the road one day so be wary of letting children or pets go out unsupervised. I would definitely do it again!!

32 of 108 Guest Review

Guest Rating: 9.2
Roshanan J.Laplace, LA
Stayed on 06/15/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

33 of 108 Guest Review

Guest Rating: 10
Rachel/gerald B.Nappanee, IN
Stayed on 06/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great! Had a small issues with fridge and dishwasher but maintenance came the same day and fixed it. While the stuff for cooking was minimal we made it all worked. We had plenty of space, a wonderful view on the deck, kids loved the pool table and big tv on the 1st floor, and loved the privacy of it. Road is definitely narrow but after a few days we got the hang of driving it. Would definitely stay here again!!

34 of 108 Guest Review

Guest Rating: 9.1
Lachelle F.Bossier City, LA
Stayed on 05/11/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Our family loved the view from this cabin! It’s amazing! We had a couple issues when we first got there like the hot tub didn’t work because it wasn’t filled up enough, but the company sent maintenance pretty quickly to fix it, and the dishes we used we’re not clean so we had to rewash them before use. But all and all it was a beautiful cabin! We plan to come back again someday.

35 of 108 Guest Review

Guest Rating: 6.5
James R.Owensville, IN
Stayed on 05/01/2020
Ratings:
Booking: 7
Staff: 5
Cleanliness: 3
Check In: 8
Value: 7
Comfort: 7
Check Out: 8
Amenities: 3
Location: 8
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
Loved the cabin and the view. I was pretty annoyed with the hot tub. Its location outside below the porch is not ideal. There is not a light near the hot tub. There's not a walkway to it. Additionally, it was filthy. This really put a damper on the evenings as that is where we had planned to spend them.

36 of 108 Guest Review

Guest Rating: 8.2
Aliesha L.Michigan City, IN
Stayed on 04/09/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We loved the cabin and the view. The directions were a little confusing but cabins USA were a great help. If you rent this cabin do not plan on cooking you own meals because the kitchen is not stocked with proper pots and pans also all the dishes needed rewashed coming out of the cabinets. All in all we had a great family vacation .

37 of 108 Guest Review

Guest Rating: 10
Lindsay A.Peoria, IL
Stayed on 03/05/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was beautiful and perfectly cleaned. Loved the location and the majestic view.

38 of 108 Guest Review

Guest Rating: 10
Ashley H.Louisville, KY
Stayed on 11/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is beautiful. The view from the deck and the upper level bedroom is breathtaking. The drive up the hill to the cabin is super steep so you must be careful. FOLLOW INSTRUCTIONS ON OPENING THE DOOR BC YOU DO NOT USE THE REGULAR KNOB. We didn't use the out door hot tub or indoor jacuzzi so i cannot speak on those amenities working or not but everything else was great, especially the living room fireplace. Will definitely be coming back for the views

39 of 108 Guest Review

Guest Rating: 9.9
Jeff C.Goshen, OH
Stayed on 10/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Where to start, might as well start with the one hick up. There was a small problem with the dish washer, called and was taken care pretty fast. Also the hot tub is no longer on the deck, it is on the ground under the deck, no big deal but at night with no lights down there, makes it a little difficult to see once the sun goes down. Other then these 2 minor problems everything else was great, very clean and the beds where very comfortable. The cabin was really easy to find, and like most cabins higher up a bit, the road going to the cabin is a one lane road. The drive way for the cabin is one of the longest that I have seen at all the cabins I have stayed at over there years. There is plenty of room, and even has a nice pull out to turn around. The only other thing to think about when booking this cabin is the stairs, with the main floor being the second floor there are a lot to climb to get in. This was no problem for us, but if you have trouble with stairs I would not get this one. Last is the view, one of the best that I have seen(not for long trees growing, but they can be topped) But every day I would sit on the deck for sunrise and sunset, just breath taking views.

40 of 108 Guest Review

Guest Rating: 10
Dino M.Louisville, KY
Stayed on 10/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

41 of 108 Guest Review

Guest Rating: 8.0
Caroline T.Portsmouth, OH
Stayed on 09/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 5
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Cabins USA was great to work with. Staff was professional and met our needs. The cabin was beautiful. However, the road leading to the cabin was super narrow! Only 1 car could pass at a time and there wasn’t always a place to pull off to allow the other car to pass. Putting your car in reverse was the only option, which again, was scary because the road was narrow with no guardrails. There were hinges, but no door to the basement, which was terrible because our party consisted of a 1&3 year old. We had to go and buy a gate to keep them from falling down the stairs. The bathroom on the 2nd floor was super tight and the toilet seat was broken and would slide everywhere when you set down.

42 of 108 Guest Review

Guest Rating: 10
Kelly G.Central, SC
Stayed on 08/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The Cabin and the property was amazing!
Well maintained just beautiful!!

43 of 108 Guest Review

Guest Rating: 8.7
Magdaline R.Elyria, OH
Stayed on 08/02/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We reserved the Eagles Crest cabin for our family vacation the first week of August 2019. We mainly chose this cabin for the view and the hot tub, which both were very disappointing. The trees were very overgrown and destructed the view and the hot tub motor was broken. It took the maintenance guys three days to get out to fix it. The road to the cabin is very narrow and is very challenging to navigate at night. The check in/out process was very easy and the cabin was very clean. All that being said the CabinUSA staff was amazing and moved us into an upgraded cabin for the remainder of our stay. We moved to the Big Mack cabin which exceeded our expectations in every way. We will definitely book with CabinUSA again!

44 of 108 Guest Review

Guest Rating: 8.8
Arnulfo M.Lakeland, FL
Stayed on 07/29/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
Overall good experience. The cabin had bugs throughout the cabin. The hot tub did not work the whole time we stay. The view was great. The location was next to many things. Would stay again but the bugs would had to be taken care of .


Martinez Family

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Guest Rating: 9.0
Chris C.Nashville, TN
Stayed on 07/11/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
The cabin was extremely clean and very nice when we arrived. Beds were comfortable and amenities were great. Everything was in good working order. We enjoyed the 60-game arcade console downstairs, the large TV, the pool table, and hot tub. (The pool table is not full-size, and is positioned under some low beams which makes playing a little tricky, but no big deal.) The view off the balcony is nice, but has definitely changed from the image on the Cabins USA site, as the trees have grown much higher which now blocks the view of the mountains. The mountains can only be seen through windows positioned above the indoor stairs, and also through the upstairs bedroom windows. A word of caution... The narrow road (about a quarter mile long) to get to this cabin is only wide enough for one-way traffic, and has a very steep drop-off with no safety railing. If a car is approaching from the other direction, one vehicle would literally have to back up to a wide enough area to let the other vehicle pass. (Luckily we never encountered another car.) Best to arrive at this cabin in the daytime so you can see the road clearly and get familiar with it. Also, do not follow your GPS after turning onto Walker Trail. It will take you the wrong way. Have a printed map ready starting from Walker Trail, so you can see exactly where to turn. Overall, it's a beautiful 3-level cabin with very nice amenities. We enjoyed our stay!

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Guest Rating: 9.5
Honmal M.Carrollton, GA
Stayed on 07/07/2019
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 8
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have the best time ever the cabin it's was so clean, we definitely like to come back to the same cabin,

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Guest Rating: 8.3
Brian H.Cincinnati, OH
Stayed on 05/31/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
We have stayed in Cabinsusa cabins many times, and have had great experiences. Overall, this was a decent cabin, but I don't believe it lives up to the 5 star rating. The view in particular was deceptive. The picture from the deck must have been taken years ago, because now all you see is the trees and bushes grown up blocking all of the view. You can see the mountains from the upstairs window, but nothing on the main level. The window air conditioner is very loud. Half the dishwasher works, and everyone had head trauma playing on the small pool table. The theater did not work for us either. Also, please clean the shower pan upstairs. It is a nice cabin, with some nice features, just not a five star.

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Guest Rating: 9.4
Theresa R.Bluefield, VA
Stayed on 06/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The view and cabin was great. Our only complaint was the cabin is covered with centipedes (dead and alive).

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Guest Rating: 9.8
Bri F.Connersville, IN
Stayed on 04/25/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Checking in could’ve went a little more smoothly. The directions given to us to follow to the cabin were very hard to follow and left us searching for the cabin for 15 minutes. Once in the cabin the security alarm was set off but we were not given a code at check in to turn the alarm off so we had to call back for the code while the alarm was continuing to go off. Once we found the cabin and got settled in everything was fine. The view was AMAZING!

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Guest Rating: 9.6
Leah H.Chapin, SC
Stayed on 04/19/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Place was beautiful and clean. Dishwasher needs to be replaced as some of the inside parts were laying at the bottom of the dishwasher and wouldn’t fit back where they were supposed to be. Beds were comfortable and the view spectacular. Easy to get to, just don’t follow gps it will take you the wrong way!

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Guest Rating: 8.8
Darin C.Greenwood, SC
Stayed on 04/15/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 7

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Guest Rating: 9.2
Aidan F.Coconut Creek, FL
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was very nice and we did have a great time.i was disappointed with the lack of towels for showers and the hot tub.the games room was really nice but could not get the tv working which was really annoying and there was also one Bullard ball missing .

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Guest Rating: 8.7
Sandra K.Taylor Mill, KY
Stayed on 01/11/2019
Ratings:
Booking: 9
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
My husband and I booked Eagles Crest for a weekend getaway. Check in and check out were so easy and convenient. The cabin was very comfortable. I loved all the heaters on each floor to take the chill off. We booked this specific cabin for the theatre room. The DVD player did not work (it made this very loud sound like it was eating the disc) however, luckily we brought our Xbox so we were able to use the TV down there to watch our shows/movies. We also could not get the surround sound system to work. Our only complaint really was the cleanliness. The surface was very clean but this cabin could use a deep cleaning. Dust was noticeable everywhere. Under the beds and couches were especially bad. They also may want to look at the dishwasher or the type of soap they use as all of the dishes had a coating of soap residue on them. This cabin had everything we needed and we had a great time just needs a deep clean and new DVD player for the theatre room. Thanks.

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Guest Rating: 8.5
Debra S.Powell, TN
Stayed on 01/03/2019
Ratings:
Booking: 9
Staff: 8
Cleanliness: 4
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 6
Would Recommend Property: 10
Guest Comments:
The property was AMAZING!!. We booked our reservation for 6 adults. There were only 4 sets of towels. The floors were not swept (there was a pile in the kitchen) but other areas not swept. Cupcake wrappers and candy wrappers downstairs, crumbs at the pool table and false eyelashes on the stairs. The owner had specific instructions about the multimedia downstairs and which remote to use. It was not working as stated. I call 4 times the first evening and following day. NO ONE RETURENED MY CALLS (housekeeping or maintenance). I let messages each time. Finally,, the next day I called the second number in the reservation and got a helpful clerk at 3:30 pm on day 2. She assured me that they had not received those calls on the first # it said to call. She apologized and said she would address my needs. She gave me her name Allison and extension for further help. She was extremely nice. She told me she would be there till 5 pm. It was nearly 8pm the that evening before maintenance came with the missing linens and worked on the TV downstairs in the theater room. He was not able to get the TV remote to work as stated by the owner, but did get it working for us. He was very kind as well. A supervisor called apologized and said they were short staffed and had staff in training. Such a shame the service was not up to my standards, but we STILL HAD A GREAT TIME. We loved the rustic cabin. I hope we will be back. Each person we encountered was very nice, it just took way too long for service.

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Guest Rating: 10
Holly M.Rutherfordton, NC
Stayed on 10/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a very nice cabin! Very clean too. It had the most gorgeous view of the smokies as well. It was in a perfect spot not far from the parkway. My family and I will definitely be staying there again.

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Guest Rating: 10
Erica C.Salem, WV
Stayed on 09/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
View was great, especially from the upstairs!
GPS took us in the wrong road and had to turn around so make sure you follow the directions Cabins USA gives you.

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Guest Rating: 9.1
Daniel S.Huntertown, IN
Stayed on 08/26/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The view was incredible and the location was very peaceful. Loved the theater room and sitting on the front porch swing enjoying the views.

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Guest Rating: 9.5
Steve B.Donalds, SC
Stayed on 08/25/2018
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was good

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Guest Rating: 8.7
Sean K.Buchanan, VA
Stayed on 08/19/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Me and my wife stayed in this caning for a week and when we first walked in we were surprised. DON'T TRUST THE PICTURES. It was much smaller than it appeared in the pictures. The dishwasher was broken but that was just an inconvenience really. There was a good amount of dust under the bed, in the downstairs bathroom, and even in the kitchen cabinets. Now, if you can get through all that... the view was gorgeous! By far the best experience with the staff. It was quick and painless. I would recommend this cabin for a couple but anything over 3 people would probably be pushing it. Great cabin, great company, and an even better view.

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Guest Rating: 9.2
Candice J.Greenville, SC
Stayed on 07/20/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Amazing views. Needs a thorough cleaning/dusting [but cabin is well kept] could use some new cooking utensils, Jacuzzi in master bedroom jets did not work. Water temp could have been hotter... Hot tub on deck was not clean and we couldnt figure out how to drain it to clean it ourselves so we did not get to utilize that...Theater room downstairs...could not get and of the equipment to work so we could not watch TV nor listen to music downstairs in the theater room..Fireplace in Living room did not work. If all these issues would have been fixed then a would have given each category a 9/10.... also the pics shown make cabin appear to be way bigger than it was.... but it was still a nice size cabin

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Guest Rating: 9.2
Gary R.Beaverton, MI
Stayed on 05/13/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We had a wonderful time, the cabin and scenery was beautiful!

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Guest Rating: 10
Tina &.Hartford, MI
Stayed on 04/07/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our 6th stay with Cabins USA. We love the reservation policy, the express check in and express check out!! The cabin was awesome - amazing views - even with other cabins around there was enough trees to make us feel like we were secluded. The hot tub is an older one but still has a lot of life in it - we enjoyed it a couple times a day. Sitting in the tub upstairs at night with the lights off was like taking a bath under the stars. Oh and the bed upstairs was soooo comfortable. Can’t go wrong with this cabin - unless stairs are a problem for you because there is quite a few steps within the cabin. Thanks for another amazing vacation - see you in the fall!

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Guest Rating: 10
Catherine S.Ellenboro, NC
Stayed on 04/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place was absolutely wonderful! Completely hassle free checking in and out. Very clean. Great views of the mountains. Enjoyed every minute and will definitely be staying there again! Thank you for a wonderful stay! Great vacation!

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Guest Rating: 7.6
Seth C.Rochester, IN
Stayed on 03/25/2018
Ratings:
Booking: 10
Staff: 0
Cleanliness: 4
Check In: 10
Value: 8
Comfort: 8
Check Out: 8
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The cabin location was great and the driveway and cabin were private, but close to all the attractions. The toilet was not flushed downstairs and old food was left in the refrigerator. It was very dusty and didn’t seem “just cleaned.” The hot tub needs to be updated and needs a deep cleaning. Overall the cabin is very nice and would be great for 2 couples to stay at. We would stay here again.

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Guest Rating: 9.5
Katrina B.Ivanhoe, VA
Stayed on 03/23/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This was our 2nd time staying with Cabins USA. As always check-in and check-out were super simple and a breeze. (We always do express checking)
The views from Eagle's Crest are absolutely beautiful, Our family enjoyed our short stay and as always, Didn't want to leave. The only issues we had were upon arrival was the heat was set on 52, (It was 40 outside so it took a little bit to warm the cabin up) The rug in the living room was dirty, it hadnt been vacuumed at all. The rail on the upstairs bed had something sticky on it. All of the cords to the tv in the theater room were unplugged from everything, So that took a little bit to figure out. And the wifi/phone wasn't working at all. I had called guest services and the lady I spoke with tried some trouble shooting and wanted to send a tech out asap, But I had told her it was okay, We weren't staying but for 3 days and it wasn't a huge issue at all.
We weren't able to utilize the hot tub because of the rain (There is no roof over it), And I personally wasn't comfortable getting in because the cabin next door was right there. (There was no privacy at all) Other than that we thoroughly enjoyed ourselves and are coming back in the fall (Probably staying in One More Night)

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Guest Rating: 9.7
Paula S.Dubach, LA
Stayed on 02/09/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin, had a lil problem finding it at first. Had a small issue with the hot tub and the DVD player but called and maintenance addressed it quickly. Great views

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Guest Rating: 8.8
Larry H.Green Cove Spring, FL
Stayed on 12/31/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 7
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a great time on our vacation. We enjoyed the closeness & convenience of Gatlinburg & Pigeon Forge. The roads up to the cabin are easily accessible...no problems or rough roads. We really enjoyed the ability to see both the sunrise & sunset from the cabin decks. That was a real treat! The furniture & beds were very comfy & the home theater room in the basement was great for watching movies & relaxing. The only few things I'd like to mention for your future reference. All of the media items in theater room were disconnected so we had to call to request that to be fixed. Someone was sent out promptly the next day, though, so that was good. In the future, it would probably be best for maintenance /cleaning crew to double check items like that are connected & working properly during their walk through. Only other thing I feel could be improved would be for the kitchen to be equipped better...More utensils, pots/pans, potholders, etc. Other than those few things, our stay was great & I would definitely recommend this cabin to others.

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Guest Rating: 10
Johnny W.Bloomfield, KY
Stayed on 12/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Maria G.Richmond Hill, GA
Stayed on 11/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was fantastic!! We were actually sad to leave. The hot tub and Jacuzzi tub were also wonderful. The view from the third floor bedroom is breathtaking. The only things I would even put as a slight negative are the downstairs DVD and surround sound. They need some TLC, but who goes to the mountains to watch movies anyways?

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Guest Rating: 8.3
Roy L.Springfield, OH
Stayed on 10/25/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 5
Check Out: 9
Amenities: 9
Location: 7
Would Recommend Company: 9
Would Recommend Property: 7

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Guest Rating: 8.7
Christopher W.Thurman, OH
Stayed on 10/22/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 5
Comfort: 10
Check Out: 10
Amenities: 5
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was very clean upon arrival. We only stayed 3 nights so I didnt bring any shampoo because it says a starter supply of that stuff would be provided. Turns out there wasnt any shampoo. Check in and out was a breeze. The road to the cabin was a little scary but it was a lot less steep then some of the hills. Overall it was a little pricey but it was very nice.

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Guest Rating: 9.9
Lowell M.Dover, OH
Stayed on 09/18/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Mary A.Toledo, OH
Stayed on 08/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

74 of 108 Guest Review

Guest Rating: 7.7
Rebecca B.Lombard, IL
Stayed on 08/20/2017
Ratings:
Booking: 8
Staff: 8
Cleanliness: 7
Check In: 8
Value: 7
Comfort: 7
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I was disappointed at how filthy the outside hot tub was. I was looking forward to using it and couldn't. We called to have it recleaned and when the ladies came they tried but couldn't get it clean. There was still tons of stuff floating around and she said it was just old. I was also bothered that the remotes downstairs didn't work. I also cooked several times but didn't have anything to clean the kitchen with. There were no diah towels or even oven mits to get hot stuff out of the overn. I couldn't locate a broom either. When you're staying for a week, you need to clean up a little behind yourself and there were no tools to do that. I also believe there was a wasp nest somewhere upstairs because we had a new wasp everyday and we had to go buy wasp spray to kill them. The pool table upstairs was also very dirty. The cabin was overall nice but there are a few things that could have made it better.

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Guest Rating: 10
Brittany S.Elmwood, TN
Stayed on 08/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Got a little lost trying to find the cabin but it was well worth it the drive! It was very clean. Absolutely stunning view! Would rent again!
Company Response:
I am so happy to hear that everyone enjoyed their stay in Eagle's Crest. We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

76 of 108 Guest Review

Guest Rating: 10
Matthew M.Marshall, NC
Stayed on 08/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Abhishek P.Elkridge, MD
Stayed on 08/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.9
Rene V.Culver City, CA
Stayed on 07/25/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The pictures don't do this place justice. Yeah. I said it. In person, it's even more impressive. Don't even hesitate with this place. It's BEAUTIFUL.

Now. If you have toddlers, it could be a nightmare. There are TWO staircases. And, well, we spent the majority of their free time, watching and watching and blocking and watching. So. Not toddler-friendly. But, my goodness, the view. It's absolutely amazing.

Everything about this cabin is cool: location, bedrooms, pool table, game room. kitchen. Loved it all.

The drive is kinda scary, considering it converts to a single lane in and out of the cabin. But, we never had a problem with traffic. We never had another car coming up or going down, so not an issue.

You are going to LOVE this cabin. We loved it. 10!
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

79 of 108 Guest Review

Guest Rating: 9.6
Viviana M.Miami, FL
Stayed on 07/20/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
outside spa needs update, price I feel was a little high but the cabin and view is beautiful.
thanks..
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest. We here at Cabins USA work hard to ensure our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the hot tub. Your comments have been forwarded to our maintenance department to be addressed. Thank you for your review and thank you for choosing Cabins USA!

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Guest Rating: 9.7
Kayla W.Somerset, KY
Stayed on 06/30/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Pros -
Gorgeous cabin, with a beautiful view. The beds were so comfortable. Amazing place to stay. We enjoyed it from the moment we arrived. We stayed 3 nights and plan on returning for another stay.

Cons-
The fridge didn't get cold the first night at all, not real sure why but worked fine after that.
The online photos made the cabin look very spacious inside, seemed a little snug and crammed in certain rooms.
The pool table should have been in a different area, not enough space in the small loft area it was in.
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest. We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

81 of 108 Guest Review

Guest Rating: 8.2
Jeanna S.North Vernon, IN
Stayed on 05/05/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Cabin was very nice. Only complaint I had was the hot tub was not cleaned prior to our arrival even though it states it is drained and cleaned between every rental. It had leaves and dirt all in it and smelled musty. The office was closed upon arrival so I couldn't call until the next morning and the water took several hours to heat up once housekeeping came and cleaned it. We were there only 2 nights so one night we couldn't get in at all. I would probably look around for a different company next time to rent from just because of the ordeal with the hot tub. They didn't seem to get in a hurry to get it cleaned.

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Guest Rating: 10
Cody C.Jasper, AL
Stayed on 04/30/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was a perfect size. Very private and a gorgeous view.
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

83 of 108 Guest Review

Guest Rating: 10
Lee A.Pine Level, NC
Stayed on 04/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay at Eagles Crest and hope we can stay there in the future.
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

84 of 108 Guest Review

Guest Rating: 9.3
Phil H.Swayzee, IN
Stayed on 03/30/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Views were amazing and the cabin was the perfect distance away from the crowds. Dishes were all dirty and had to be washed prior to being used. Wish we would have been told we needed a few basic supplies like trash bags, coffee filters, oven mitts, etc. Hot tub on the deck need some attention. Needs cleaned and a new cover. The overall experience was wonderful and the layout of the cabin is perfect for a couple or a small family.
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the cleanliness issue you experienced. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

85 of 108 Guest Review

Guest Rating: 10
Alex S.Saint Johns, FL
Stayed on 02/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was amazing. GREAT location and views. Very comfortable and clean. Will definitely stay here again in the future.
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

86 of 108 Guest Review

Guest Rating: 9.7
Brittany W.Lexington, KY
Stayed on 02/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

87 of 108 Guest Review

Guest Rating: 10
Ryan B.Waycross, GA
Stayed on 01/24/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have booked twice now through Cabins USA and both times we have gotten exactly what we wanted. The staff was more than helpful with the booking process and the questions I had. Look forward to booking with yal again for our yearly trip next year!
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. ]Thank you for continuing to choose Cabins USA and we look forward to seeing you again soon!

88 of 108 Guest Review

Guest Rating: 8.9
Daviena G.Cincinnati, OH
Stayed on 11/22/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
The cabin itself is very nice. We were there for approximately one week and the dish washer was broken the entire time, someone come out on Thursday and said they would be back on Saturday but no one ever returned. Two of the TV'S were off line until our last day when someone finally showed up to fix them. Its a little tricky/scary getting back to the cabin location, but thats to be expected in the mountains… there is a full size gaming console that is in the basement, however, it cost money to actually play it (which in my opinion should be included with the cabin rental) it would have been nice to know in advance that it cost and how much. Based on other cabins I have stayed in this was nice but a little bit over priced! Probably wouldn't stay in this particular cabin again. The staff at the office was nice for the must part except for one lady that wasn't friendly at all!

89 of 108 Guest Review

Guest Rating: 8.1
Kimberly S.Ripley, MS
Stayed on 11/17/2016
Ratings:
Booking: 10
Staff: 7
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 6
Location: 7
Would Recommend Company: 6
Would Recommend Property: 8

90 of 108 Guest Review

Guest Rating: 10
Kaitlyn A.Xenia, OH
Stayed on 10/10/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was a great choice for our week long honeymoon! Close enough to both Pigeon Forge and Gatlinburg, but secluded enough to have privacy. Great for the price and very clean!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

91 of 108 Guest Review

Guest Rating: 8.1
Denise S.Loves Park, IL
Stayed on 08/27/2016
Ratings:
Booking: 0
Staff: 9
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Over all our stay was unforgettable, being married outside on our deck was just perfect. Minor things I'd like to mention but it didn't ruin our time there, just for future reference for others. The Hot tub cover styrofoam was coming apart so all the pieces were having to be picked out of the water. The glasses and silverware could use a little TLC, i'm sure it's from the hard water. Again these are minor, What we will add is how much we loved the comfort of the upstairs bed, the most comfortable we've been in. Really loved the Arcade games and all the movie choices. The place is just beautiful.
Thank you for having such a beautiful place for people to come to and make wonderful memories.
Denise Snow now Aldridge

92 of 108 Guest Review

Guest Rating: 8.1
Andrea B.Covington, LA
Stayed on 08/19/2016
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The dishwasher does not work in this cabin at all. All dishes have stains on them. If I stated longer than 3 days I would've been a little more upset. All of the pots and pans were old and terrible. Needs upgrading for the price of stay. The guest bathtub doesn't drain well. The theatre room remote wouldn't allow us to watch movies.

93 of 108 Guest Review

Guest Rating: 8.5
Molly A.Merrillville, IN
Stayed on 08/13/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 5
Comfort: 9
Check Out: 10
Amenities: 6
Location: 9
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The view was awesome! The drive up to it was scary for someone who is not used to mountains 😀 it was very clean. Express check in is great! Here are a few suggestions for improvement: Lower kitchen cabinet is broken. Pot/ pan selection is bad if you want to cook. Get more coffee mugs. Have enough dish soap, dishwasher soap, bath soap, and laundry soap for a family staying 6 nights. And one set of blinds in the living room is broken.
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments about the kitchen cabinet and blinds have been forwarded to maintenance to be addressed. Housekeeping has also been notified about the need for more coffee mugs. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

94 of 108 Guest Review

Guest Rating: 8.3
William Q.Whitesburg, TN
Stayed on 08/03/2016
Ratings:
Booking: 10
Staff: 5
Cleanliness: 7
Check In: 10
Value: 5
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
The house was great but the kitchen floor was sticky when we got there and some lights didn't work..the hot tub needs maintenance and wasn't very clean...had a great view...would've been nice to get to check in before 4:00 p.m. with reservations or be able to stay past 11:00 a.m. the next morning....

95 of 108 Guest Review

Guest Rating: 9.9
Kathleen R.Creve Coeur, MO
Stayed on 07/28/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time! Only have three suggestions:

In the pre-check in information, might want to include that your guests need to call the office if they need trash picked up. We weren't aware of that and apparently, the guests before us weren't either. The outside trash was half full when we arrived.

Please provide a broom for guests to use. We had a dustpan but no broom.

The dishwasher needs to be repaired or replaced. It left a white film on all of all of the dishes (harmless but unattractive), and the oscillating arm at the base kept falling off.

Other than that, we had a WONDERFUL time. Cabin was oh-so-comfortable. Million dollar views, and we used the kitchen for nearly all of our meals. Having a washer and dryer on property was also extremely handy. None of us wanted to leave when it was time to check out. We'll definitely be back!
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest and thank you for your suggestions! We here at Cabins USA are always looking for ways to improve our guests's stays. Your comments have been forwarded to our maintenance and housekeeping departments to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

96 of 108 Guest Review

Guest Rating: 9.7
Katie O.West Point, MS
Stayed on 07/01/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

97 of 108 Guest Review

Guest Rating: 9.8
Latasha G.Slidell, LA
Stayed on 06/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall lovely property enjoyed the game room and the hot tub the most. The only BAD thing was the ROACHES!!
The 1st night I prepared dinner a roach crawled from in the stove on to the plate with our steaks! We had to go out and get something to eat. I was DONE with the kitchen. The next morning my husband attempted to cook breakfast another roach crawled from the oven I was able to kill it before it crawled on the food. They even had roaches in the cover plate that reads the temperature on the stove. We killed several roaches in the bathtub on the 2nd floor. My son stop using the tube he used the shower on the 3rd floor. It's obvious there's a infestation of roaches that really need to be address. We where prepared for critters not roaches.

98 of 108 Guest Review

Guest Rating: 10
Melissa L.Texakana, AR
Stayed on 06/04/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin. The only issue, major issue was the down stairs, stairway did not have a door and posed a significant hazard.
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for your suggestion about a door at the stairway. That has been forwarded to our Owner Liaisons and they will be bringing it to the attention of the owner. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

99 of 108 Guest Review

Guest Rating: 9.0
Annette G.Brunson, SC
Stayed on 05/06/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Easiest check in and check out process ever. Beautiful location with an unbelievable view. The pool table and arcade machines were great. Had 2 patios, one at main entrance which we spent most of our time. Complaints: the back patio with the best view had wasps nest somewhere near. . We couldn't stay out there or get in the hot tub because they would attack us. The bottom step of the main step is very bad. I almost fell each time I used it. It definitely needs to be repaired. The remotes for the televisions have worked, not because of lack of batteries but because most of them didn't even go with the equipment in the rooms or the cabin. When we first got there, we noticed that there was a puddle of water on the floor in the kitchen. The refrigerator leaked and the ice maker did not work. This was definitely an inconvenience. The AC thermostat was definitely incorrect. Not bad at night but during the sunny day, it was hot. Especially the bottom level which should have a ceiling fan to help cool the room. Such an awesome space but I could not stay down there because it was too hot and stuffy. Overall, even with the negatives, we really enjoyed our stay.
Company Response:
Thank you for letting us know about your recent stay in Eagle's Crest. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the leak in the refrigerator and the issues you experienced with the air conditioning. Maintenance has been notified and will be working to correct those issues. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

100 of 108 Guest Review

Guest Rating: 8.8
Clark B.Belmont, NY
Stayed on 10/30/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Location was convenient. Directions were o.k. .. we arrived late after dark and had a hard time finding cabin at first.. turned around once but eventually found cabin as CabinsUSA sign was at bottom of driveway.DO not attempt to use your GPS as it appears his road makes a loop - it does not - in fact the other end of this road is closed w/ sign saying Road Closed Impassible...Only problem was upon entry to cabin security intruder alarm was set and went off..it was after hours and as the alarm was going off we spent several minutes ( about 20) attempting to contact someone after business hrs. Emergency number provided was a answering machine.. As we were attempting to call other numbers a Cabins USA van pulled in and a young man responded to the alarm call. After that we had no further problems.. the cabin was as described. Enjoyed theater room watching movies, the view is beautiful......did not the hot tub outside...television reception in living room was bad but your in Pigeon Forge so how much TV are you going to watch anyways.....We enjoyed our autumn stay. My wife said the only things she wished the cabin had was a full length mirror somewhere and a broiler pan for the oven.. We have booked w/ Cabins USA several times and will cont. to do so in the future!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strice to give each of our guests the same great stay you enjoyed while vacationing in the Smokies. We do stress to our guests that unfortunately GPS can be unreliable here in the mountains which is why we give our guests turn-by-turn directions. I apologize for the issues you experienced getting in touch with the after hours maintenance. Your comments have been forwarded to our Maintenance Supervisor to ensure that each of our guest's needs are been addressed in a timely manner. Thank you again for your review and we look forward to having you as our guest again!

101 of 108 Guest Review

Guest Rating: 9.8
Gregory M.Gahanna, OH
Stayed on 10/23/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The only problem was the map sent to us had the street making a loop. We didn't know that the road was closed on the first half of the loop, which makes it difficult to use the map (at first). Looks like the road has been closed for some time. Suggest updating map / directions for future renters.
Company Response:
Thank you for taking the time to let us know about your recent stay in Eagle's Crest. I apologize for the issues you experienced getting to your cabin. We will make sure to update our directions for future guests. Thank you for bringing this to our attention and thank you for choosing Cabins USA!

102 of 108 Guest Review

Guest Rating: 9.6
Kendal A.Sparta, TN
Stayed on 10/07/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

103 of 108 Guest Review

Guest Rating: 10
Eliane V.Lake Worth, FL
Stayed on 09/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was perfect! Very clean with an amazing view and close to the Parkway.The express online check in/ out was excellent. Looking foward to come back.
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all our guests have to do is walk into their cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

104 of 108 Guest Review

Guest Rating: 9.9
Peter S.Chicago, IL
Stayed on 08/26/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin and great location. Overall cabin is nice, minor items are could provide more towels considering that there is a Jacuzzi, and more utensils. Considering that these are the few minor items should tell how good the cabin really is. It was true to pictures on the site and the view is great from the deck and inside the cabin from the large windows.
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest. We work hard to ensure that the pictures our guests see online are exactly what they will see when they walk into their cabin the first time. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

105 of 108 Guest Review

Guest Rating: 10
Lisa T.Eustis, FL
Stayed on 08/06/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
"Eagle's Crest" cabin was amazing! We were blown away by the view. We spent a lot of time on the porch...we loved the porch swing and rockers! We had a blast using the theater room and the arcade game downstairs. The cabin was spotless and tastefully furnished. The beds were very comfortable. The location of the cabin was perfect for us. It was close to all the action on the Parkway, but secluded enough to feel away from it all. We loved the easy access to backroads...no sitting in Parkway traffic! The online check in worked perfectly and was very convenient. We only had one minor issue with our stay when the air conditioning stopped working one morning. We were amazed at how quickly someone was there to fix it (he was a super nice guy, by the way!) and it worked perfectly after that. Based on our fabulous week, we wholeheartedly recommend CabinsUSA and "Eagle's Crest" cabin. We hope to come back again soon!
Company Response:
I am so happy to hear that you enjoyed your stay in Eagle's Crest! We here at Cabins USA work hard to make sure that each of our guests have the same wonderful time you experienced while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

106 of 108 Guest Review

Guest Rating: 10
Calli B.Shreveport, LA
Stayed on 07/30/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
WOW! This cabin is perfect! The view is spectacular! We could not have been more satisfied. My children enjoyed the pool table, the arcade game, and the home theatre system as well. I was extremely impressed with this cabin and cannot say enough great things about it. Thanks Cabins USA for providing a place that felt better than home during our stay in pigeon forge! We can't wait to come back!
Company Response:
Thank you so much for all of your kind words! Eagle's Crest is a great choice for a family trip to the Smokies and I am so happy to hear that you and your children enjoyed the amenities it had to offer. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we hope to see you again soon!

107 of 108 Guest Review

Guest Rating: 9.4
Curtis B.Portsmouth, OH
Stayed on 07/22/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was very nice, and the view was great. The grass could have used a good cutting, but overall this was a great stay for me and the family. We will be staying with Cabins USA again.

108 of 108 Guest Review

Guest Rating: 9.9
Richard M.Dayton, OH
Stayed on 07/19/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

Book My Cabin Today!

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

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Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

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If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.