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Poolside Lodge Guest Reviews

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6 Bedroom, 5 Bath, Sleeps 16, Cabin Rental
with 3 level cabin, 1 king bed, 5 queen beds, bbq grill, deck, electric fireplace, game room, hot tub, wifi internet, jacuzzi, pet friendly, resort pool, pool table, non smoking, washer/dryer
Overall Rating: 9.6   /   10

1 of 6Guest Review

Guest Rating: 9.5
Stayed on 09/29/2016
Ratings:
Booking:9
Staff:10
Cleanliness:10
Check In:9
Value:9
Comfort:8
Check Out:10
Amenities:9
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Location was perfect. Close to everything. The cabin had almost everything in it that we needed. Cabins USA was so good to work with and our agent was Karen. Thank you Karen Victoria. This cabin was perfect for our family reunion. Thank you Cabins USA and thank you Poolside Lodge.
Company Response:
Thank you for all of your kind words! Our employees always appreciate being recognized for the excellent customer service they provide to our guests. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

2 of 6Guest Review

Guest Rating: 8.7
Stayed on 08/13/2016
Ratings:
Booking:9
Staff:9
Cleanliness:8
Check In:9
Value:9
Comfort:8
Check Out:9
Amenities:8
Location:9
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
Overall good stay and would stay again at same place. Beds were very noisy.
Company Response:
Thank you for taking the time to let us know about your recent stay in Poolside Lodge. I apologize for the issues you experienced with the beds in the cabin. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the attention of the owner. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

3 of 6Guest Review

Guest Rating: 10
Stayed on 06/12/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
Trash pick up needs to be better i placed three calls in two days to getaome one out there this is a big cabin they need there trash out everyother day
Company Response:
Thank you for taking the time to let us know about your recent stay in Poolside Lodge! We hear work hard to make sure each of our guests have to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the delay in having your trash picked up. Your comments have been forwarded to our housekeeping supervisor to ensure this does not happen in the future. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

4 of 6Guest Review

Guest Rating: 9.0
Stayed on 04/24/2016
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:9
Comfort:9
Check Out:10
Amenities:5
Location:10
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
We enjoyed our stay. The cabin needs a little work. 2nd floor door to deck needs adjustment . Master bdrm bathroom door leading to kitchen couldn't be locked. Front gutter stopped up & overflowed during rain storm. Both porch swings had broken slats. Stove had 3 of 4 burners working. One window upstairs missing blinds. Leaky faucet 2nd floor near hot tub. Gutter on right front side fell off. We reported everything & they responded pretty quickl . If proper inspections were done between guests, ie: bad leak, gutter lying on ground, porch swings , I would have had a better first impression. However the cabin was equipped with things I had not anticipated, ie.: toilet paper, dish soap, etc..There were plenty of towels & dishes. ( Could use more case knives) Over all we really enjoyed our stay. Loved the location near the pool & the room for parking. (Porch swing slats & 4th burner on stove still not addressed as of the time we left.)

5 of 6Guest Review

Guest Rating: 10
Stayed on 03/05/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We had a wonderful time in our cabin. We always stay with cabins USA their prices beat everybody's and this by far was one of our favorite cabins. The only problem we had was the internet didn't start working till the day before we left. We will be back like every year and we will always stay with cabins USA . Thanks for everything.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

6 of 6Guest Review

Guest Rating: 10
Stayed on 02/19/2016
Ratings:
Booking:10
Staff:10
Cleanliness:10
Check In:10
Value:10
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:10
Would Recommend Property:10
Guest Comments:
We love the cabin we had a wonderful time. We would love to return again. Just a few issues I think the steps in front needs a rail to hold onto. also the pool was very cold, not warm enough for us to swim. Hot tub was to slick to stand up in it without sliding. And a smell outside like sewage. But we did love the cabin.

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum















































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