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Mountain Sunrise Guest Reviews

Reserve Mountain Sunrise Today!

5 Bedroom, 4 Bath, Sleeps 11, Cabin Rental
with 3 level cabin, 1 king bed, 4 queen beds, 1 full bed, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jacuzzi, resort pool, pool table, premium view, non smoking, washer/dryer
Overall Rating: 9.2   /   10

1 of 5 Guest Review

Guest Rating: 8.3
Stayed on 10/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 8
Value: 8
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
Overall great experience with family.
Some improvement opportunities.
1) carpet desperately needs major cleaning or replaced
2) great room TV remote works poorly. Switching between source (DVD and cable) near impossible. Turning off/on TV challenge. Simply get a new remote.
3) Coffee maker difficult to determine how to turn on vs. the Delay setting. Struggled with it each morning.
4) Details on cabinsusa.com indicate Gas Fireplace. Fireplaces are electric light simulations, not real gas.
5) include WiFi instructions (ID and password) in Welcome packet or in cabin next to WiFi. By the time we settled into the cabin that night, the Cabins USA office was closed so we had to wait until the next day to call in to ask for instructions. It could simply be available.
6) Pots and pans could use updating.
7) Provided dishwasher soap and laundry detergent was nice! A small bottle of liquid dish detergent would be helpful.
8) Listed as Mountain Sunrise but sign says Above the Clouds. Sign needs replaced.
9) Underneath the top of the bunk bed (when laying on first level) you look up at cardboard. Could just use something done to improve that experience.
10) Other cabins listed on the site have a Layout view. We were traveling with one disabled/wheelchair person. We realize it was not a handicap accessible cabin, however adding a Layout view would have been helpful to understand the cabin configuration. For us it was understanding the bathroom on the main floor was shared by 2 bedrooms while all other bedrooms had a private bathroom.
11) Mobile phone Google Maps for 2140 Parkway, Pigeon Forge, TN originally took us to a T-shirt/gift store a few miles away from Cabins USA office. This may simply be my user error, however the manager of the store says its happens all the time and told us how to get to the office, so not sure why that happened but maybe something worth looking into.
Thank You,
Vance

2 of 5 Guest Review

Guest Rating: 9.7
Stayed on 06/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We were very pleased with this cabin. Kids didn't want leave the cabin. Cabin was far bigger than our family of four needed, but we rather enjoyed our stay. Only thing was hot tub would not get over 100 degrees and didn't seem to have many good working jets. Location is wonderful but defiantly not private, good hear neighbors early in the morning. We had a wonderful stay and defiantly recommend. Would love to stay again with more of our family.
Company Response:
I am so happy to hear that everyone enjoyed their stay in Mountain Sunrise! We here at Cabins USA strive to ensure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the hot tub. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you are a return guest again!

3 of 5 Guest Review

Guest Rating: 8.8
Stayed on 06/11/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin overall was great, a few things that need attention. The carpet needs updating it is very dingy and sticky in places. Also the lint catcher in the dryer had not been changed in quite a while...fire hazard. Also there were several cobwebs throughout the house as well as dust in places that in my opinion should be cleaned. The bedroom with the bunkbeds did not have sheets on the beds and the mattresses were quite stained. The downstairs bathroom in the queen bedroom was dirty, hair on the floor and in the tub, the shower curtain liner needs to be thrown out. Also when we arrived the thermostats were set on 79, it was so hot in the house it took 2 full days to cool off. All in all we enjoyed our time, we weren't in the cabin all day but if we had been we would not have been happy. Booking and checking in and out is a breeze however and your staff are very friendly. One other thing, the description says there is a gas grill but there is actually only as charcoal grill.

4 of 5 Guest Review

Guest Rating: 10
Stayed on 04/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The 1st problem we had with our cabin was the upstairs bathroom the water pressure was horrible. Barely ran at all. The 2nd problem was the lock on the door, had trouble locking it several days, which delayed our leaving the cabin later than we anticipated. The 3rd problem was the parking is not the best in the world. The 4th problem was the step to the cabin had a bad step down and at night it was hard to see because no lights at the step down. My stepson fell trying to step to the cabin and there was no light there to see where you are walking. Overall the cabin was great just these few things I have listed.

5 of 5 Guest Review

Guest Rating: 9.7
Stayed on 02/17/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Hot tub took awhile to get warm so we couldn't get in it the first night and the jacuzzi tub would not fill up so I didn't get to experience that but overall we enjoyed our welcome.
Company Response:
Thank you for taking the time to let us know about your recent stay in Mountain Sunrise. I apologize you were not able to utilize the hot tub your first night. Our cleaners dump and clean each hot tub between our guests' stay and it can take a little while for the hot tub to reach optimum temperature. Your comments regarding the jacuzzi have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
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