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Hearts Desire Guest Reviews

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5 Bedroom, 3 Bath, Sleeps 14, Cabin Rental
with 3 level cabin, 2 king beds, 5 queen beds, bbq grill, deck, wood fireplace, hot tub, wifi internet, jetted tub, pet friendly, pool table, wooded view, non smoking, washer/dryer
Overall Rating: 9.0 / 10

1 of 53 Guest Review

Guest Rating: 9.3
Ron A.Abingdon, VA
Stayed on 09/10/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Beautiful cabin. Clean. Strong Wi-Fi. Pet friendly although we ended up not bringing ours. Probably a good thing since we saw bears almost every day. Steep driveway but we had no trouble. The outdoor grill was really dirty, rusty and unusable. Beds too soft for us but not terrible. Plenty of towels and linens. Had to call office because there were two kitchen outlets not working and we needed oven mitts and some more glasses. They sent the items with the repairman promptly. All staff were very professional and helpful.

2 of 53 Guest Review

Guest Rating: 8.9
Barbara B.Chicora, PA
Stayed on 08/10/2024
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 7
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin with even better location.

3 of 53 Guest Review

Guest Rating: 8.6
Brian L.North Royalton, OH
Stayed on 07/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
We had three families, so we liked having bedrooms on three levels giving each family their own living space.
It was nice having lots of bath towels and washcloths but a few more hand towels would have been nice.
It would have been nice to have at least two kitchen towels and two kitchen washcloths.
The dryer did not function properly. Clothes dried on a low setting needed to be dried at least three times. The high setting worked slightly better.
The water temperature in the shower would constantly fluctuate between hot and cold.
The bed pillows were extremely uncomfortable.
It was great having a separate thermostat for the third floor but it was very loud when the A/C turned on.
Customers should be told of the extremely steep drive, in case they have a low vehicle.
If some of these concerns were addressed, I would be more likely to recommend this property.

4 of 53 Guest Review

Guest Rating: 9.3
Santoria S.Rex, GA
Stayed on 06/27/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

5 of 53 Guest Review

Guest Rating: 8.4
Dave W.Austintown, OH
Stayed on 06/01/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
This cabin was in a great location and was a perfect size for our family vacation. The price was very reasonable as we did a lot of shopping around prior to booking. The cabin was dated and could use some updates but we were completely disappointed with the cleanliness. The outdoor grill area was unusable, there were cobwebs in every room, dirty q tips in the closet downstairs, the stove was dirty, and I had to sweep the floor before our vacation started. I'm family will not be returning.

6 of 53 Guest Review

Guest Rating: 9.6
Jordan D.Quinwood, WV
Stayed on 02/01/2024
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

7 of 53 Guest Review

Guest Rating: 9.5
Sandra D.Trussville, AL
Stayed on 11/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We were comfortable here. For the price compared to others we definitely got our money's worth.

8 of 53 Guest Review

Guest Rating: 8.5
Leslie S.Supply, NC
Stayed on 10/25/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Nice cabin. A little dated. Needs a good deep clean. I know it's hard to do that during busy season. Overall very happy with everything

9 of 53 Guest Review

Guest Rating: 8.9
Joseph R.Hialeah, FL
Stayed on 10/17/2023
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Location of cabin was great and super close to both Pigeon Forge and Gatlinburg town. However, cabin is really outdated. For starters like everybody has said, the ramp needs to be paved and smoothed over. It will damage your car if you attempt to drive up. Secondly the BBQ area was so dusty and dirty. Jacuzzi cover was broken but still worked fine. The outdoor bedroom door that connect to the jacuzzi outdoor area needs a replacement, it is very hard to close and open the door shut. The pool table has no room to play it is very cramped. Master bedroom shower head has no water pressure and any slight adjustment to the water temperature will make your shower burning hot or ice cold. Overall cabin is beautiful but needs some modernizing and touch ups here and there.

10 of 53 Guest Review

Guest Rating: 9.3
Andrew L.Davie, IL
Stayed on 10/07/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Unreal! I thought this cabin rental was a scam because the price was so good! Had a fantastic time. This is where I will be staying in Gatlinburg in the future from now on.

11 of 53 Guest Review

Guest Rating: 9.5
Amy F.Hamilton, OH
Stayed on 05/25/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin, overall, was nice and spacious. It had plenty of towels, dishes and room to move. The beds was comfy and the location of the cabin was close to everything. Check in and out was no issues and very easy to do with key code. The Main downfall was the driveway. It was super steep! Even driving very slow up and down, we still hit our vehicle on the driveway. The 5 bedroom cabin really only had room on the driveway for 2 vehicles. Also, while playing pool, it was very hard to shoot because the walls and staircase was close to the table. There was no chalk for the sticks either.

12 of 53 Guest Review

Guest Rating: 7.5
James S.Louisville, KY
Stayed on 05/12/2023
Ratings:
Booking: 7
Staff: 9
Cleanliness: 9
Check In: 7
Value: 8
Comfort: 9
Check Out: 7
Amenities: 7
Location: 5
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
The cabin was beautiful overall n spacious and I enjoyed my stay. However it would have been nice to know that there are some people who actually live in some of those cabins...
So you can't really just cut loose and have fun without stepping on others toes, least when it comes to listening to your music...only other complaint the drive way omg!!!! Please do something about that thing it's very dangerous trying to walk up n down or even drive your car without almost damaging it or scraping it driving up n down..

13 of 53 Guest Review

Guest Rating: 10
Tony B.Alpharetta, GA
Stayed on 04/13/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

14 of 53 Guest Review

Guest Rating: 8.9
Nicole F.Nashville, TN
Stayed on 02/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

15 of 53 Guest Review

Guest Rating: 9.1
Charlie H.Charlestown, IN
Stayed on 11/28/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Had a great time at Hearts Desire. Cabin was clean and has everything that you need. One draw back is the Driveway. Its a pull thru drive on a hil and you have to be extra careful in and out of driveway or you will drag your car, if you have a truck no issues. Other then that had a great Vacation. First night had a Black Bear of thr front Deck. Which we all thought was pretty Cool. Would recommend Hearts Desire for your stay in Gatlinburg.. Thank You Cabins USA for a great Vaction with the Family.

16 of 53 Guest Review

Guest Rating: 9.3
Laura G.Greenfield, IN
Stayed on 10/05/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very comfortable and relaxing cabin for my family and dog. We would definitely book this cabin again !

17 of 53 Guest Review

Guest Rating: 9.5
Debra F.Pelahatchie, MS
Stayed on 09/29/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the location and cabin! Definitely enough space for our large family. Ease of ceck in and check out was amazing. The only downside was how uncomfortable all of the beds were. Other than that, I would definitely recommend this cabin.

18 of 53 Guest Review

Guest Rating: 9.9
Jermark B.Chesnee, SC
Stayed on 09/02/2022
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Will return

19 of 53 Guest Review

Guest Rating: 8.7
Phyllis W.Hartselle, AL
Stayed on 07/02/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
The pictures were taken when the property was new a lot has changed the cabin was beautiful but needed many updates. We did love that it was close to shops and pigeon forge.the drive way is a different story very steep going up and down overall we had a great time

20 of 53 Guest Review

Guest Rating: 9.2
Germaine R.Birmingham, AL
Stayed on 06/09/2022
Ratings:
Booking: 9
Staff: 8
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was in the center of everything. We enjoyed our stay.

21 of 53 Guest Review

Guest Rating: 8.8
Rose Z.Muskegon, MI
Stayed on 06/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Great location, house was spacious, plenty of room for our group. Hot tub was great after a long day of walking/shopping. Driveway was extremely steep, tough for cars to get up it. Property needs some updating, steps and deck had many protruding nail heads. Grounds were covered with what appeared to be poison ivy. Staff we interacted with were polite, professional and efficient. I would use Cabins USA in the future.

22 of 53 Guest Review

Guest Rating: 7.9
Dean M.Kankakee, IL
Stayed on 05/05/2022
Ratings:
Booking: 9
Staff: 5
Cleanliness: 6
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 7
Would Recommend Property: 8

23 of 53 Guest Review

Guest Rating: 9.8
Amanda B.Conway, SC
Stayed on 01/12/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was just what we needed for the large group that we had. Everybody had their own bedrooms, enough bathrooms, and a table big enough for games when we returned to the cabin after adventuring out all day everyday. The location of the cabin is perfect...close enough to get to town but far enough away to not be in the hustle and bustle. Just a few things me encountered:
1-the driveway...we had to park 2 vechiles on the road (1 car and 1 2 wheel drive truck) because they couldnt make it up the driveway due to the STEEPNESS of it. The other 2 vechiles were able to make it up. (We had a drop hitch on our F250 superduty that we had to take off to get in the driveway)
2-dust and mop...alittle extra cleaning in those 2 areas (eapecially the ceiling fan in the living room (lets be honesty...we all forget about it)
3-washing machine lid...didnt want to stay latched so it would always stop right before the spin cycle
4-pull out sofa upstairs...there were no sheets so we improvised with using bed spreads

Other than that we had a GREAT TIME!!!

24 of 53 Guest Review

Guest Rating: 8.7
Ashley S.Memphis, IN
Stayed on 09/18/2021
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 6
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
The driveway is steep, but we had no trouble with the 3 SUV's we brought getting it up and parking in the driveway.
The bedrooms are very good size and we loved that we could spread out.
The location seemed pretty private for as close to everything as we were. Could only see small parts of other cabins close and only heard one cabin on one night.
We were 15 minutes to Gatlinburg, Pigeon Forge, and the National Park, which we loved.
We found nice walks for our dogs every day and they were comfortable too.
The kitchen had everything we needed as far as a coffee maker, fridge, plates, silverware, etc. It even has two microwaves.
There were plenty of extra blankets and pillows, but didn't seem to have extra pillow cases. We made due anyway.
Overall it was a wonderful stay in the mountains. If you are looking for a cabin for the whole family (we took 8!) and the perfect mix of being away from it all, but not TOO FAR away, this is the stay for you!

25 of 53 Guest Review

Guest Rating: 9.2
Shannan H.Stinnett, TX
Stayed on 07/19/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We absolutely loved and enjoyed our stay at Heart's Desire. It was beautiful and private. The only issue we had was the only way in to the main floor was stairs and we had a couple of people that struggled and the driveway was extremely steep so some of us had to park on the road. Also the beds were not comfortable at all, but the location and area access overrode any megatives. Thank you for a great week!

26 of 53 Guest Review

Guest Rating: 9.9
Byron T.Allardt, TN
Stayed on 06/18/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay was perfect! They only downside was the beds were a little to hard for my preference but totally okay!! Will definitely be booking this cabin again soon!!! Highly recommend!!!

27 of 53 Guest Review

Guest Rating: 8.5
Jessica L.Chattahoochee, FL
Stayed on 05/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 6
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was nice and the customer service was on point. We had no wash cloths, potholders or sheets for the pullout beds.
I called and got someone right away and we had them that afternoon. There are a few things that they need to look into though. The floors need a good mopping. The washer/dryer is the smallest thing I have ever seen. It holds about 2 pair of jeans. The knob to set the wash doesn't work, you have to guess where to set it to wash. It doesn't wring out the clothes. After 3 spins you still have to wring them out by hand. It takes the dryer 3 hours to somewhat dry the clothes. This is not good when you have 9 people to wash clothes for. Props to the gentleman that brought out the items we were missing. He tried to work on the washer but he wasn't in his maintenance truck so he didn't have his tools.
The stairs on the outside are ok they just need some TLC and a light halfway down. There are lights at the top and one at the bottom but the way the stairs turn they don't reach the middle. The landscape is nice but the trails around the cabin from front the back need trimmed. I know we are in the woods but if you are going around the cabin to the back with luggage or walking your dog you don't want to be slapped in the face with limbs. Also the driveway is steep. We had a 12 passenger van and we made it up and down but you will scrape the bumper if it is low.
Lastly, the pictures on the site show this place as brand new, it isn't. When you drive up the curb appeal leaves something to be desired.
However, as far as a comfortable stay it was nice and cozy. We would stay here again (if the few thing were taken care of) and definitely will book with Cabins USA again!

28 of 53 Guest Review

Guest Rating: 8.5
Jean J.Birmingham, AL
Stayed on 03/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
My stay at Heart's Desire was good. Would definitely use your company again but must ask for your housekeeping to be more careful with dirty washclothes and hair being left in bathtub and urine on toilet seat.

29 of 53 Guest Review

Guest Rating: 8.7
Becky K.Pine Knot, KY
Stayed on 12/20/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

30 of 53 Guest Review

Guest Rating: 9.0
Martha S.Campobello, SC
Stayed on 12/03/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin it self was great had some minor issue I informed the office about. The driveway was not the best was not handicap assessable. It had a lot of steps to go up with luggage. Steps need to be updated. But once you get past that part it was a great stay for us

31 of 53 Guest Review

Guest Rating: 8.0
James K.Eustis, FL
Stayed on 10/01/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 10
Check Out: 4
Amenities: 3
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6

32 of 53 Guest Review

Guest Rating: 8.5
Felicia T.Georgetown, SC
Stayed on 09/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The cabin was beautiful. The beds were horrible and very uncomfortable. The driveways up to the cabin were so steep that you had to be going Fast to get up the hill. If it's raining you couldn't get up the driveway it was so slick your tires would just spin on the pavement. So we had to park in the road. The stairs to the cabin have nails sticking up and the banister is not secure. But we made the beat of it and had a great time.

33 of 53 Guest Review

Guest Rating: 10
Michael W.Franklin, KY
Stayed on 09/03/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Only issue is nails on stairs need to be hammered down. Everything else was great.

34 of 53 Guest Review

Guest Rating: 7.7
Lesly A.Pembroke Pines, FL
Stayed on 08/19/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 8
Value: 5
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Some bedsheets seemed like they weren't washed! The outside of the property needs to be picked up and cleaned. Carpet around the house aré Filthy even the ones going upstairs to the master bedroom and the ones going down, smell like dog pis. Overall the house needs a really good deep cleaning! Two doors were broken from the bedrooms which were a concern. I called and made a complaint and was told they would come out the next day which NEVER HAPPENED! The blender was Not fully working and knife don't have any good blading. The gazebo was full of spiderwebs and so was the barbecue area And it was just not cleaned! One more thing as soon as we turned on the Jacuzzi from the master bedroom it was brought to my attention by my kid that it was leaking on the second floor and it was coming from the Jacuzzi area so basically we weren't able to enjoy the Jacuzzi. Don't get me wrong The home is a beautiful home, cozy but these are very big concerns to renter!

35 of 53 Guest Review

Guest Rating: 9.7
Tasha Y.Bluff City, TN
Stayed on 08/10/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

36 of 53 Guest Review

Guest Rating: 8.4
David F.Indianapolis, IN
Stayed on 07/25/2020
Ratings:
Booking: 9
Staff: 7
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin was awesome! Only issues was a leak in front window during heavy rains and wood steps need replaced out front. They were very slippery when wet. Took several days to get trash picked up as well. We were very pleased with the cabin and can’t wait to come back to Gatlinburg again!

37 of 53 Guest Review

Guest Rating: 9.3
Shalonda A.High Point, NC
Stayed on 03/06/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved loved the cabin. Only issues it could've been cleaner and a working garbage disposal or knowledge that it didn't work.

38 of 53 Guest Review

Guest Rating: 9.7
Cynthia G.Greensburg, IN
Stayed on 03/01/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay at Heart's Desire. We couldn't locate two of the TV remote controls for the bedroom TVs, but otherwise everything was great. The cabin was clean and roomy. We loved the big deck.

39 of 53 Guest Review

Guest Rating: 8.7
Nakosha S.Spartanburg, SC
Stayed on 02/20/2020
Ratings:
Booking: 10
Staff: 7
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
The sink and the jacuzzi tub were both stopped up so it made using then hard because water would always go down really slow. Leaving both with a ring around them, so i had to keep cleaning that. Sink in the kitchen somewhat did the same thing from time to time. Downstairs was super cold because we didn’t see a thermostat for them. Wish there were more options for things to watch on tv.

40 of 53 Guest Review

Guest Rating: 10
Kuristy B.Pontotoc, MS
Stayed on 12/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely LOVED “Hearts Desire” it was beautiful, comfortable & very roomy our only issue was we wanted to stay longer!!!! We’ve been staying with Cabins USA for many years now and we have enjoyed it every year! They are definitely our favorite & take great care of their customers! Thanks CABINS USA! Until next time - KBedford

41 of 53 Guest Review

Guest Rating: 9.9
Tonia E.New Albany, IN
Stayed on 11/07/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This is a great cabin..the only issue was the driveway

42 of 53 Guest Review

Guest Rating: 8.9
Rochelle H.Kingsport, TN
Stayed on 10/15/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Our small family really enjoyed our stay at Hearts Desire. The location was nice, very pretty scenery and close to downtown Gatlinburg. We were comfortable and had a lovely stay. I have a few suggestions for improvement: please provide guests with pot holders and a dish cloth. We had a drying towel but no pot holders or dish cloth to wash our dishes. Also, the rugs are stained badly and could be replaced or steam cleaned. The driveway entrance and exits are super steep and we bottomed out in our SUV. We really appreciate the quick response when our lock code would not work on the front door. Fortunately after a couple of hours it reset itself but management called to check on us twice, and we thank you for that!

43 of 53 Guest Review

Guest Rating: 9.5
Sheila B.Medina, OH
Stayed on 08/29/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We found everything satisfactory. There was only one thing that I found
lacking. The rug in the master bedroom( upstairs) was badly stained under
the bed. Other than that everything was fine.

44 of 53 Guest Review

Guest Rating: 9.1
Suzanne A.70344, LA
Stayed on 06/08/2019
Ratings:
Booking: 10
Staff: 0
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was awesome! We would definitely stay there again! It was only minutes from Gatlinburg making us closer to fun!

45 of 53 Guest Review

Guest Rating: 9.7
James K.Enville, TN
Stayed on 05/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay. Nice cabin, great location,seems like you're way out in the woods but just minutes from Gatlinburg. Thanks for a great family vacation.

46 of 53 Guest Review

Guest Rating: 9.1
Lavonda M.Cincinnati, OH
Stayed on 04/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 10
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The cabin was nice I had a few issues so seems like I was calling the office quite a bit which they came and was very pleasant, I wish they would have picked trash up so we wouldn't had so much trash but it was a pleasant stay for me and my family

47 of 53 Guest Review

Guest Rating: 9.0
Kim S.Meridian, MS
Stayed on 11/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We enjoyed everything about the cabin but the bedding and decor was out of date. It wouldn't take much to upgrade the bedrooms, especially as much as they are making a night off of this cabin. Driveway was a little steep but as long as you went down it slow there was no problems.

48 of 53 Guest Review

Guest Rating: 9.8
Kristine H.Vandalia, OH
Stayed on 09/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I picked this cabin for my daughter's wedding because of the gazebo off the deck. It was all that I could imagine. The cabin was very nice and clean. Plenty of room, we had a family of 4, a couple, a mother and daughter and myself staying in the cabin. I would recommend this cabin for anyone with a group. It was minutes from a grocery store and minutes from town. The only negative thing I could say is how steep the driveway was, after bottoming out the first time up it, we decided to park on road and walk up, but still totally loved our stay. I also did the Express check in and was well worth it. Easy to check in and out. I WILL definitely be back but just might have to try one of your other cabins. Employees were very nice. Well worth money.

49 of 53 Guest Review

Guest Rating: 9.1
Randy S.Virginia Beach, VA
Stayed on 09/09/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9

50 of 53 Guest Review

Guest Rating: 9.1
Stephanie N.Louisville, KY
Stayed on 07/16/2018
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10

51 of 53 Guest Review

Guest Rating: 9.0
Sharon F.Evans, GA
Stayed on 07/11/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

52 of 53 Guest Review

Guest Rating: 8.0
Herman S.Blythewood, SC
Stayed on 05/18/2018
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 8
Value: 9
Comfort: 5
Check Out: 8
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
5 bad beds either bad mattress or broken frame, undergrowth around cabin needs to be trimmed so the cabin can be seen pictures are deceiving because of this....very spacious just needs some TLC

53 of 53 Guest Review

Guest Rating: 7.9
Brenda L.Indianapolis, IN
Stayed on 03/23/2018
Ratings:
Booking: 7
Staff: 9
Cleanliness: 9
Check In: 7
Value: 7
Comfort: 7
Check Out: 7
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Went we first arrived the hot water wasn’t working to well so we end up calling the maintenance and they came right away to fixed it, very nice staff, Definitely would tell someone about our stay and would definitely come back

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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