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Mobile App Support

Have a question about Cabins USA's mobile app? Browse our Mobile App Faq's below or send us a technical support request with the contact form below.

To get the Cabins USA Mobile App for iOS or Android devices, please visit our mobile app download page.

Frequently Asked Questions

How do I make a reservation with the Cabins USA Mobile App?

To make a reservation, simply enter in your arrival date and departure date in the search form present on the app homepage or the "Book Now" page. Once you conduct an availability search, use our search filter tools to find the perfect cabin for your stay. Select a cabin to view its cabin details, then press the "Book Now" button to proceed to the reservation form. Once you fill in the required fields, you can complete a reservation.

How can I view my bookings on the Cabins USA Mobile App?

To view your bookings on the Cabins USA mobile app, simply log in to the app with the email address you provided when making your reservation. If you do not already have an account, you can create an account with the email address used to make your reservation. Once the account is created, you should be able to view all bookings made under that email address by going to Menu -> My Stays.

How do I stop the "Privacy Consent" pop up?

To comply with existing privacy laws, Cabins USA asks that each mobile app user consent to our privacy policies before using the app. To stop seeing this alert, simply create an account with Cabins USA or log in to your existing account and accept the policies.

How do I enroll in Express Check-in with the Cabins USA Mobile App?

Upon making a reservation with Cabins USA, you will be able to enroll in Express Check-in for your reservation as long as your booking is made 3 days prior to your arrival date. Once Express Check-in is available for your reservation, you will receive an Express Check-in invitation email. This email contains a link to a form on our website where you can enroll in Express Check-in. The email will also contain a link that can open the mobile app on your mobile device. To complete Express Check-in on the mobile app, use this link or open the app and log in to your account. On the app home page or under the My Stays page, you should be able to see which pending reservations are ready for your Express Check-in enrollment. Click the button that says "Complete Express Express Check-in" and you will be taken to the Express Check-in enrollment form.

How do I enroll in push notifications with Cabins USA?

To receive updates about special offers with Cabins USA and receive notifications about your booking, you can enroll to receive push notifications with Cabins USA. Upon creating an account or logging in to your account on the Cabins USA mobile app, you may see a prompt inviting you to enable push notifications for your device. Additionally, you can go to Menu -> My Account -> My Messages and select "Get Messages" to start receiving push notifications with Cabins USA. To opt out of receiving push notifications from Cabins USA, simply change your device's system settings.

Mobile App Support Message

Need help with the mobile app? Feel free to contact our Cabins USA Mobile App Support team! We will work to help you with your issue.

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Please complete the form and click the "Submit" button below.

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** All information submitted to Cabins USA is considered private and confidential, and will not be shared with third parties.

Cabins USA Official Logo
star star star star star
2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum


























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.